Bharat Sanchar Nigam [BSNL] Complaints & Reviews

My Telephone Number is[protected]. I am using a Broadband Internet Connection of BSNL for a monthly Combo Plan of Rs500/-. For the last 3 months my monthly bills include a charge of Rs 149/- under the head " One time Charges" towards " Hungama Music on Demand". BSNL never asked for my consent to give me this service. Strangely, I have never been aware of such a service in the Internet. I have never asked for nor used this service. Is it not a gross injustice to charge for an unwanted and unused service without the the consent of the customer. I Thought that BSNL is a government organisation and will not cheat its customers. Though I paid the amount, I would like to complain in some forum where this will be heard. It appears that there is no responsible official in BSNL to check this kind of frauds. My request is that someone please take action to deactivate these unasked for services so that we the poor customers are not charged from next month.
Sankaranarayana Iyer H
Mobile: [protected]
e-mail: [protected]@yahoo.com

I recd sms from BT 126300 stating music station will be renewed on 14.04.11 and requested unsubscribe dial 12630033. I have not done anything. But they have deducted Rs.7 from my balance available in my mobile phone. Again I recd sms from BST 126300
stating music station will be renewed on 21.04.11 and requested unsubscribe dial 12630033. I have not done anything. I feel they may deduct again Rs.7 without my permission on 21.04.11. I contacted customer care of cell one and made my compliant, but they have give compliant no. over phone. I request you to kindly take up the matter with cell one and arrange to get my Rs.7 which was deducted by music station of BSNL. Kindly bar BT 126300 from my mobile No.[protected].

G Muthy My mobile No.[protected]

Sir my mobile number is [protected] and my name is Shivendra Kumar Pandey. Already I lodged a complaint o[censored]nwanted sms comimg from service provider in customer care office and my docket no is 4921321 dated 10 Apr 11 but no action has been taken. Instead of that, more money has been deducted for renewal chat messenger(30/- Rs )and I request you again to take necessary action.

Dear Sir,

I'm writing this from Dubai. This complaint is regarding my land telephone line at home. Internet as well. My father had complained on 13th of April through phone (Complaint ID: H1831), and went in person to complaint again at Thiruvalla Telephone Exchange on 18th April.
Till now there is no proper action from their side. In between one technician had called and asked my father whether the phone is ok or not. He said no. Actually that's the only one time the phone worked during this time period. His response was quite embarassing. He said if you have a telephone line this is normal only.
My parents are aged and they are not able to run behind these kind of issues all the time. Please take necessary action to solve this issue.

Yours faithfully

Vicas Surendran
[protected]
[protected]@gmail.com

Local Contact Details:

Mr. N. Surendran (Father)
Perumpellikattu House,
Thirumoolapuram PO, Thiruvalla
[protected]

sir, my mobile number is [protected] and account number is[protected]. I am using bsnl maha krishi sanchar postpaid plan and i have total 5 numbers i.e. [protected],[protected],[protected],[protected],[protected] in my cug. I want to migrate postpaid maha krishi sanchar to prepaid maha krishi sanchar. Customer care says its possible but exicatives from bsnl office wont allow me. They says migration is not possible. I want to retain my number and dont want postpaid.. So plz do something..

Land Line telephone No,[protected], has been surrendered to G.M.,BSNL,KARNAL. on 27.01.2011. Complaint also got registered with BSNL Circle,Ambala,Haryana,(complaint docket No.HAR/CO/2011/1845,dated 14.03.2011.No action is being taken by BSNL to settle my account.Meanwhile,this telephone No.has been reallotted in some others name, after disconnection.My present address is: PRAN NATH DHAR,N-434,TARAPORE TOWERS,OSHIWARA,ANDHERI(W),MUMBAI- 400053. The telephone was originally installed at 1411,Sector-6,Urban Estate,Karnal-132001,Haryana.

Dear Sir/madam,

I received a message "thank you for downloading MVDO" on my BSNL prepaid mobile no [protected] from 58558 and Rs. 30 were deducted from my balance on 19-April 2011. I never requested any download and nothing has been downloaded on my handset. Unnecessary deduction of Rs. 30 must be refunded to me by 58558. Which company is this by the way? Please help me and many other harassed mobile consumers.
M.S.Kakde
Nagpur-India

d/sir my mobile no [protected] is jointed with my land line no.[protected].but at present my mobile service is stopped ,outgoin and incoming both.
kindly inform me how can i activate my mobileservice as ealiar.
my alternate no is [protected]

kindly do the soon.

thankig you

Sir / Ma'am,
I have a landline connection with BSNL, phone number[protected]. The landline is not working since MARCH 2011, it has been more than a month now. I have tried various options placing complaint with the BSNL office to get the issue rectified, MADE COMPLAINTS ON 198 AND EVEN ON 1500 for more than 4 MONTHS with not a productive response there is no option left with me other than this complaint forum.
This is not the first time, this has happened earlier also and many times for more than 15 days. There is a waiver of rental if the landline is disconnected for more than 15 days. But the bill every time is generated with the rental charges and I'm paying the the bill each and every time. We have logged several complaints on this issue.

Still my phone is out of order and I am help less .what to do and how to proceed the matter to get a better service

If this complaint forum is really worth, then this would be my last and final option.
This is humble request to concerned authorities to take this forward and offer some help in getting my landline fixed.

Hoping against the Hope!!

"THIS IS MY LAST COMPLAIN AFTER THIS I' AM NOT GOING TO PAY THE BILL REMEMBER MY WORDS".

HARSH CHOPRA

Sir, My Telephone No is[protected]previously it was[protected] before shifting).

My telephone was out of service w.e.f[protected] to[protected]. In that connection I have booked complain to the local BSNL office vide No 66995 dated[protected]. But the company failed to provide me service w.e.f[protected] to[protected]. I have submitted a written application To the SDE (Commercial ), O/O the GMTD,BSNL, Tripura on[protected] seeking rental rebate as stated above. But till date they have not responded to my case in spite of my repeated verbal request.

Shifting order was issued by the company vide No Agt15228,RMN 523,Dated[protected] to shift my telephone to my newly purchased home at Ramnagar road No-7,Agartala. But the company did not shifted my telephone in spite of my repeated persuasions to the concerned officials of BSNL. On[protected] I have submitted an application to the SDE (Commercial ), O/O the GMTD,BSNL, Tripura with a copy to the GMTD BSNL Tripura , and the Chief Accounts officer(BSNL), Telephone Revenue, BSNL, Agartala With request to shift my telephone within 7 days or to let me surrender my land phone connection. Besides this I also requested for rental rebate (telephone & broadband) for the period from[protected] to[protected] due to out of service(complain No 66995 dated[protected] and from[protected] till date due to disconnection of my telephone for shifting.

After all my telephone has been shifted on[protected]. But the company did not given me the rental rebate as stated above involving an amount of Rs 1643.20.

Besides this the company charging @ Rs 149.00 per month being Hungama MoD since september,2010 without my concent. In this connection kindly refer to my previous complain.

So till date BSNL have been taken illegally a total amount around to Rs 3000.00. from me and they have not taking any step to refund the said amount to me.

So, I hope that a early action will taken from your kind end in this regard and thus obliged.


MRINAL KANTI NATH.
Mobile No [protected]
email ID [protected]@rediffmail.com

I live in Krishna Nagar (Giridih). I've purchased a new 3g sim of bsnl. In our area bsnl network is very poor. Plz help me......

I am using BSNL landline since last 10years& my telephone no is[protected].I was paying my telephone bills on regularly .Since last one year my telephone is not functioning at all,In this context ,i have noticed so many times this problem to concerned JTO even if also i have informed this problem to TDE phulbani,but till today no body has came to solve this problem.as this no is my business no ,i am facing so many problems.
hence it is requsted you to kindly take an action to solve the problem at immediate effect.
thanking you

Ravinder Kumar Ludhiana
[protected]

Mobile companies use value added services to dupe gullible customers (particularly PrePaid customers)
On my above mentioned no. BSNL has activated BSNL RADIO and VOICE CHAT without my request and knowledge. Now they are deducting a handsome amount (more than my real usage) on it. As soon as I recharge my phone balance gets reduced. Moreover whenever I tried to contact their toll free no. it gets disconnected as soon as I press the option to talk to Customer Care Executive.I got this phone as BSNL is a GOVT. Comapny and I expected them to be more genuine from their private counterparts. But experience shows they are no different. Profit is the sole motive and it should come even by looting the public

sir my phone is dead from 15 days but no bsnl worker handle tihs problem what should i do my phone no is[protected] and address is 58, vivekbhawan ghoda nikkas chauraha bhopal

Hello,
I have two mobile no [protected] and [protected] and inspite of registering DO Not call, I have not been given a regisration no and I contacted Bangalore telephone even top officials but nothing is working I also sent a mail to [protected]@gmail.com,which is also ineffective. Please help me and save me from unsolicited calls.
D.Nanjundan

Respected Sir,


Please Kindly Do On This When i Called on BSNL Mobile Helpline No:1503 in
Gujarat There is person Mr, Brejesh misbehave with me That Person say me
tere ko bolo na ki barbar bolu how they behave to
customers please do something about this topic because There Is Person Mr.
Brejesh on 18/04/2011 at 01:15 PM i talked with him & i said i want to talk
with your senior person & directly he put me on hold for 5 mint after he
talked & directly transfer to any other way i don't know please i am
requesting you kindly take any action on that.

Thanks You,
Sunny Bhadlawala,
BE - Computer,
Senior Head of Faculty,
TOPS Technology Pvt Ltd.
[protected]

I have many complaints through BSNL CustomerCare number i.e 1500 for the bad internet service provided by BSL Broadband. Since last week of March '11 the broadband link is horrible. My crucial bank transactions,class room coachings etc got hamperred and suffered a lot. I called upon the area Mancheswar SDO,and then he asked me to to call another number,then again from that person I got another persons number and the loop contineus. No respite till date. I am distant MBA student and I need a fast internet connectivity to attend the classes. So i rely on BSNL Broadband. I think I have no option other than this.

Hope anyone listens to it and help me in my studies.

This time I am lucky,as the connection is stable for sometime and I am posting this complain.
HELP........ HELP......... HELP...................

Dear Sir

This is to inform you that I Mr.Soumik Ganguly using the broadband services of BSNL and my landline number is [protected]. On 20th March 2011 I received a promotional call from BSNL Games on demand and they informed me if I activate this service initially to pay Rs. 200 which will adjust with the bill and I will able to download free games and software at a higher speed without affecting my current package but they did not inform me about the monthly charges. After getting the verification call again from them I came to know that I will be charged Rs. 200 every month. I request them to deactivate the service as I misleaded by them but I did not get any fruitful action. Today I again called them and requested to deactivate the service and now I informed that the service will be deactivate but I have to pay Rs.200 because of the activation which I will not pay.
I would like to request you kindly accept this letter as official complain and take immediate action to revert the charge and deactivate the services even asked for several time the service is not yet deactivated. I would like to inform you clearly that I will not pay the charge and for that whatever is required I will do but I will never allow anyone to cheat me and its never expected from BSNL as a Government undertaking organization.
Please do the needful.

Thanks and Regards

Soumik Ganguly
Mob. – [protected]
L L. - 26800088

My bsnl landline no. is[protected] . I no longer need the bsnl.indiagames.com service , hence this service needs to be discontinued/unsubscribed with immediate effect.
Thanks,
Vinod Kumar Gupta
M-266A, Vigyan Nagar
Annapurna Road
INDORE-452012(M.P)

Sir,

I am a BSNL customer for a long time (Tel #[protected]. Unfortunately the telephone is not working good for past six months. I have raised the issue to our immediate telephone exchange chadayamangalam and they didn't even cared to check/replace the faulty device.I have even raised a complaint to customer care (1500) Trivandrum but no response from there too. Its very disappointing that the BSNL customer care service is worst i have come across. It would be grateful if the complaint can be addressed.

Thanks in advance
Shamnad
mobile: [protected]