Bharat Sanchar Nigam [BSNL] Complaints & Reviews

please deactivate music on demand from my telephone number
0861 2336596

thanking you

Hi,
There are number of problems and am facing since i took this Number.

1) Whenever we call the customer care; here no body picks the phone; sometimes they pick after 1 hours or so.
2)While calling i get connection failure; its so frequent even i had made a complaint but to no avail.
3) Sometime call get connected but no answer from the other person.

This is what we get frm BSNL .. BSNL look into the matter or else we need to make court complain.

Why BSNL is harassing us. Is there any way i can make complain to Court or Consumer court and make a case of Mental trauma and harassment . If so pls let me know ...

My Mail Id is- [protected]@gmail.com

I am using broadband connection provided by BSNL Haridwar on my existing landline number

233049. After the fist week of connection its giving problem. Sometimes it creates problem

in connecting( need to do 10-15 times then only you connect) and its speed is quite a bit

low. Even it will not open any search engine website, you just keep on pressing disconnect

and connect several times hoping to get proper speed. But at last you just come up with

frustration not the speed. We are paying a good amount of Rs 700 monthly but what we getting

is "More Waiting Time". Other providers are providing good speed at the same price. I think

every user of BSNL Broadband band in Haridwar is facing the same issue. Why don't you guys

increase the servers and provide satisfactory services. With my unlimited plan i am not able

to use a single PC. this is really not tolerable at all.

Today itself before connecting i tried around 30 times( i connect and try to open the sites

but when the connection gives up i tried again and again and wasted around my valuable 45

mins ) then after i am able to file this complaint. No body can wait so longer to just check

your daily emails.

With this complaint i want to tell all the authorized BSNL personals to take action

regarding the same. Try to rectify all the problems so that no body can file any complaint

in future.

Hope to hear some positive words from you soon.

Regards,
Ankit Goel
Ph[protected]

Sir, on my m. no. [protected]-"BSNL Job alert service" is activated from[protected] witheout my request . even after requesting custom care, sending sms on[protected] deactivate. this service has been deactivated. please deactivate and in future please not activate any such service.
Dr.Sharma
No. [protected]

I am Rahul. I was took a connection of vodafone in the month of september,2010.
Now want to port my this vodafone no to BSNL. So 13th march,2011 I call to BSNL CastomarCare from my daddy's BSNL mobile. They ask me to do a SMS. According to them I did a SMS & got a Unique Porting code(UPC) which is VV298738. The UPC has validity upto 29th March,2011 11:34:00 am. I went nearest BSNL Office on 18th March,2011 and filled up the porting form with the UPC code. They told me that within 7 days my vodafone no will in BSNL. On 22nd March I got 3 SMS. 1st is no is rejected from porting as my UPC mismatch from BSNL. 2nd from Vodafone: my no will be transfar to BSNL with in 96 hrs. 3rd also from Vodafone: my UPC is rejected and I was asked to call Vodafone care. I call Vodafone care. They told me that that is not Vodafone's matter and ask me to go to the BSNL Office. I went to BSNL Office. They cannot told thae matter correctly and ask me to wait upto 96hrs. After passing 96 hrs no result come. I again call to BSNL CastomarCare from my daddy's BSNL mobile. But they also cannot able to tell the matter correctly. If you take a action I will pleased.
Rahul Parya
Midnapore West Bengal
[protected]/[protected]

I HAVE A BSNL LANDLINE PHONE NO-[protected] AT SULTANPUR (AFFILIATED WITH KURWAR EXCHANGE) AND MY ADDRESS IS AT BANSI.

MY LANDLINE PHONE GOT DEAD SINCE LAST 2 WEAKS.

I HAVE GIVEN COMPLAIN TO KURWAR EXCHANGE (SULTANPUR)

FOR
Shailendra Kumar Singh
S/O
TEJ BAHADUR SINGH
BANSI SULTANPUR
P.NO.[protected]

Sub:

Respectes sir/madam,

hello sir/madam gud evng. this is kiran, s/o venkata reddy from kadapa. i heares about this consumer forum by news paper. i hope atleast u may give best sollution to my problem. actually i bought BSNL modem in the date of[protected] worth of Rs.2250. they told to me this modem consists 6 months guarentee. if any repair accur means they will replace it. but now it has lot of problem. i submit a complaint on this. but noone is responded, and without my permision they closed that complaint. that too the customer care executives told to me the warrranty of the modem is 1 year...... what i have to now. i have total bill details now. please cooperate me.

hi my name is Mukund Motwani n my number is [protected]. i have complaint of Bsnl's callertune service. company is charging for this service rs.40/- and when anyone calls me then instead of playing the song i selected, they play that "is caller tune ko copy karne k liye * daba kar 9 dabaye shulk 30 rupaye masik aur 10 rupaye prati tune" and before finishing this tone i answer the call. I called upto the customer care also but they told that this pre recorded tune will not b cancelled. this is ridiculous, the company charges me n play its pre recorded tune. This is not fair. The TRAI should take strict action over this and the company should pay huge penalty for this usage of Consumer's money...
Pls do reply....

NAME-VIDYADHAR NARAYAN GOSWAMI. MOB-[protected]
I WOULD LIKE TO BLOCK MY CHAT MESSENGER FACILITY SINCE LAST 4 MONTHS. BUT COMPANY DIDN'T RESPOND IT AND THEY KEPT ON CUTTING MONEY FROM BALANCE THAT IS 15 RS. PER MONTH . AS PER THEIR ADVICE FROM CUSTOMER CARE I SENT SMS OF DEACTIVATION .BUT THEY DIDN'T TOOK ANY CORRECTIVE ACTION.
I HUMBLY REQUEST YOU PLEASE DO NEEDFUL AND ARRANGE TO REFUND MONEY.

A BSNL mobile top-up valued Rs 110 was recharged online FOR THE MOBILE NO [protected] on 20 Mar 2011, 6.10.43 PM with the Transaction ID- TXE[protected] and Receipt No- [protected] having Status of Transaction - successful but till 24 March 2011 Recharge value has not been credited on my mobile talk value. Rs. 110 has been debited from my SBI account with SBI Ref. no. IG44984009. Please either credit talk value in my mobile or refund money immediately. I assure you, I will never transact on BSNL online portal. This is my last mistake. Please refund it soon.

dear sir / madam,

i am using bsnl number from last one year. i have lot suffering from bsnl network.

everyday signal problem. in main city like a rama talkies and dwarakanagar there is no signal. and middle of the calling suddenly cutted the call due to network error.

I request you to kindly take immediate action at the earliest.

thanking you
With Regards
A.Sandeep
+91 - [protected].

hello sir/mam maine bsnlbroad connection liya tha par unka bill monthly to monthly it will get increase so plz help me out of this problem pehle unlimited connection tha tab bhi bill faltu aata tha to maine kaha sir aise kya to kehte hai telephone use kiya hoga plain change kara lo to 500 wala combo lagwa liya to bill aur faltu aa raha hai aur koi sunta hi nahe hai plz help me mai problem mai hu
sia my no is [protected],[protected]

I get a service message on my mobile no.=[protected] from 58888 or web address htttp://wap1.indiatimes.com .
The wapsubactress pack service is activated nearly 10/09/2009.
After this amount of Rs.10 reduced every week .
I conferm many times to costumer care for this problem...

MY MOBILE NUMBER: [protected].

Every month on 23rd, without my concurrence, mobile radio service is deducting Rs.19/- from my balance. After deducting I used to receive a message from +12630019 saying "Dear Subscriber, now Njoy unlimited songs in mobile radio service at just Rs.19/mnth. Dial 12630033 at 30 paise/min.

Earlier for the same mobile radio service, they have deducted Rs.30/- per month from my mobile balance without my authorisation. I made complain through the internet and my complain no.9952. Then, without refunding the deducted amount, they have stoped deducting Rs.30/- per month. Now, they have started to deduct Rs.19/- per month.

I have not authorised anybody to deduct from my balance to subscribe the mobile radio service so far.

I don't want to subscribe their service. Kindly take up with Mobile Radio Service (the message received from +[protected] and ask them to remove my mobile number from their service register. Further, ask them to refund the amount so far deducted from my mobile balance.

Dear Sir,
Myself Mrs Sukanti swain is a prepaid customer of bsnl having no [protected],add- Telenga sahi,po/dist balasore.

inspite of giving complaint through intenate my problem is not solved yet.

I am getting regular PROMOTIONAL CALLS AND SMS FROM HEALTH TIPS(BABA RAMDEV),SPORTS(CRICET) ....ECT AND I M REGULARLY CHARGED RS 10 0R RS 5 WITHIN REGULAR INTERVAL OF EVERY 15 DAYS.

At internate and in nokia phone you bsnl people have mentiond your customer care no [protected],but it has no use??????Also bsnl has provided on internate a site callred BSNL TELCOM CIRCLE CONSUMER GRIEVANCES REGULATIONS-2007.ALL THE NUMBERS THEY HAVE PROVIDE ARE NOT UPDATED i.e these are old datas.

Then WHY HAVE YOU PROVIDED THIS NUMBER????

IS IT A JOKE????MY MOBILE IS ON ROMING SINCE LAST 2 MONTHS AND I HAVE GIVEN WRITTEN COMPLAINT AROUND 20 DAYS BACK ONLINE

THERE IS NO RESPONSE......


ALSO I SEND SMS START DND to 1909,Your bsnl send sms to me that to confirm type ?YES? .i also reply .BUT bsnl centre reply as it is an invalid action and 15 rupees deduced on 22nd march 2011.


AGAIN IT IS A JOKE???????????

WHAT KIND OF SEVICE YOU WANT TO PROVIDE TO YOUR CUSTOMER??????
I dont need any promotional calls or sms becoz i dont have that much of money to entertain PROMOTIONAL CALLS/SMS.


SO KINDLY TAKE THE NECESSARY ACTION AND PLEASE RETUNR MY BALANCE AROUND 30 RUPEES THAT I HAVE LOST FROM 13TH FEBRUARY TILL DATE.



PLEASE NOTE WHATEVER COMMUNICATION YOU WANT TO MAKE ,REPLY TO THIS E MAIL ID OR [protected] AS I AM ON ROMING.


Thanks n regards


Sukanti swain

Sir, I have purchased BSNL broadband service. now i am not able to change my password.. as well as i am not able to get to the customer service, before i could give my information to the customer service my phone gets cut off. Can you please do the needful to solve my problem.....BSNL is not giving proper service for the money i have paid. kindly do the needful.

I applied for a data card (BSNL data card -IX-1299) on 23/08/2010. The same was not given to me until 1 week which I was told to be given in 2 days and I went to BSNL offices in Belur Math/ Satyaballah many a times to know the reason for the delay.

Then I came to know the connection was cancelled internally and was not being processed any further with no intimation of that regard to me. Also the officials at both the offices were very rude and gave no response to the grievances until a month.

I applied for the connection request termination 30/08/2010 and mentioned to them to refund it as soon as possible as I had to go join for my job in bangalore after 2 weeks.
They asked me to write an application saying that the refund amount can be issued to my mother on my behalf but they will not process it because the official who was supposed to sign the document was out of town for 20 days.
I did the same and my mother went there 15-20 times till now but they neither refunded the amount nor gave a proper reply about when it will be refunded. They made my mother go on 3rd floor to talk about this, the official there asked her to go to 1st floor where again she was asked to go to the 3rd floor. This way she troubled her.
They have not refunded the money yet and its more than 6 months now. They have not even called us/ informed us about the same and whenever we go they ill treat us and behave rudely, especially the female BSNL commercial officer at Satyabala Telephone exchange, Howrah and the BSNL customer relationship manager at the same place.

Hi,

Previously I was having Dataone broadband plan BBG FN Combo 600. On July 2010, I have changed the plan to the current plan (BBG FN Combo 500). With this current broadband plan,

unlimited download facility is available from 2AM to 8AM. But downloads done during this time is also billed & hence it has crossed the broadband usage limits. This is the

reason I have received the bills for August & September 2010 with a surged amount as below.


Consumer Telephone Bill Bill Bill
Number Number Number Date Amount
-------- [protected] [protected] -------- ------
52401429 28562070 [protected] 14/09/10 5205

52401429 28562070 [protected] 14/08/10 4922


Up to July-2010, I was receiving normal bills ranging from 700 - 800. But how come after changing to a low plan cost this much high. This is because the download at the night time

(2am - 8am) also charged. Please help to sort out this issue at the earliest.


I am request you to please look into the matter and rectify the bill amount to settle from my end.


Thanks & Regards
Lumit
Mb. No. +[protected]

hi sir i m bsnl 3g user since long time but i m getting speed around 10 to 30 Kbps whlile my other friends getting speed of 300 to 400 KBps so in my area Mahuva Road there is 3g Network though i didnt get speed of 3g so please do something as i m paying lots of money for high speed.

Dear Sir/Madam ,
I have a landline connection with recurring charges Rs.120./month.I have also activated Broadband facility with recurring charges rs.250/month .I am not getting the discount of free usage of phone calls on landline connection .Moreover when I view my Bill Analysis on registering the BSNL SELFCARE PORTAL ,only detail broadband usage is displayed.I want to view my PHONE CALLS usage as well.This DISCOUNT of free phone call usage is not credited at all.MY LANDLINE NO.
is[protected].Kindly look forward towards this as soon as possible and send me the detail itemised usage of phone calls on my mail id [protected]@gmail.com