Bharat Sanchar Nigam [BSNL] Complaints & Reviews

Dear Sir/Madam,
I am Pradeep kadam. I have BSNL SIM card. I want to complain against it. on(19/03/2011), I got message as per below,
“Thank you for Subscribing Masti Pack. You have been charged Rs. 5/30 days.For other exciting subscription packs details, SMS HELP SUB to 56505.”
But reality is that I had not subscribed any pack. Without any my request, they subscribed the Masti Pack automatically. So, I called customer Care No. and one person responded and told me, “If you don’t like this scheme then tell me your message no. then I will deactivate this pack”. But till my prblem not sloved by bsnl customer care executive 7 deducting by balance.This matter is not for Rs. 5 but this is fraud. Service provider earns money by activating schemes automatically. I call several times but now they never take my call & also they not slove my request & deducting money from last three months back. My last request no.is 4678246 they told me your complaint is sloved but till date my balance deduction not stopped. I contact his senior customer care executive Mr.Dyaneshwar more, he is not take sereiously my problem & tell we are not responsible for that. Kindly help me on this mattar.

Respected Sir,

My Self Prashant Vadhavana. Before 1 year i disconnect the BSNL Landline. and i gave the application of discnnect the land line and refund our deposit 3000/- to Vejalpur branch. now till today they can't send any deposit cheque. and when i went to BSNL main office they didn't gave us proper response. they send us vejalpur branch, but when we went at vejalpur branch they told us the refund will give us at Main Branch. so they send us vejalpur to Navarangpura branch. the details are as under

Connection Details :

Customer Name : Vadhavana Nirnjana Jayprakash
Address : 7, Mangalmurti Soc, Near Ravi nagar School road, Jivraj Park, Ahmedabad
Telephone no :[protected]
Unique Id No : GJAPD[protected]
last Bill No : T[protected]
Last Bill Date : 6-Sep-2009

Refund Application Details :

Application date : 24-Dec-2009
Landline Phone Refund to Vejalpur Branch Date: 15-Mar-2010
Receipt No : 11494

I've Attached my Bill , Application and Receipt

Now Any kind of Confusion Kindly Call me
thank you

Prashant
[protected]

On July 19th, 2010, Monday, and Dated 26th July Monday, I requested to fix my landline problem and as a result I requested and wrote to following respectieve people from telicom dept.

To, Hassan BSNL, Bangalore BSNL
CC: DEPARTMENT OF TELECOMMUNICATION - DoT(HQs)
Sanchar Bhavan, 20, Ashoka Road, New Delhi-110001
BCC: MOC&IT, MOS (Telecomm & Posts), [protected]@nic.in

On 20th July 2010 I got e-mail epaly from Addl. Private Secy. to Minister of State for (C & IT) saying that The message has been forwarded to the concerned authority for necessary action.

But nothing has happened till date its been nearly 1 year the BSNL is not able to fix the dead phone.

Please note the damages was done by one of its linemen. BSNL Karnataka is responcible.

Please let me know if anybody can help from yor end.

Thanks

Raghunath
+[protected]





To, Hassan BSNL, Bangalore BSNL

CC: DEPARTMENT OF TELECOMMUNICATION - DoT(HQs)

Sanchar Bhavan, 20, Ashoka Road, New Delhi-110001

BCC: MOC&IT, MOS (Telecomm & Posts), [protected]@nic.in

Dear BSNL Team,

Sub: Line connectivity issue

On July 19th, 2010, Monday, I requested to fix my telephone problem, after experiencing terrible problem from your lineman. I am writing to obtain damages for a huge mistake for which I strongly believe that you and your staff is responsible.

The bottom-line: I missed the communication with aged parents, along with my family members. I was trying to sort out this mess in a decent manner; unfortunately your lineman is making us sick day by day. We were unable to speak with my father and mother till date.

Because your organization caused the problems, for that we expect you to work with us to obtain a satisfactory resolution with immediate effect. Specifically, we expect you to:

1) Verify the whole incident thoroughly.

2) And to be fix the existing landline in three days time which I have been used for more than 10 years[protected].

Your line man has changed the phone without our permission or any notification.

The issue was fixed for a day but resurfaced the next day. Someone called my mother on 23- Jul-2010 around 20.00 hours enquired about telephone working condition who was refused to give his name. But the connectivity issue resurfaced on the next day.

We have always been loyal to BSNL because of the exemplary treatment we have received from you and your attentive staff till 2006. We suggest that you coach Mr. Dharmappa-lineman in proper policy procedures and in customer relations. His impolite behavior does not reflect positively on BSNL.

Please call me on my HP number or please give me your (respective personal) direct number for confirmation that our requests will be honored. If I don't hear from you, I will report you to the appropriate regulatory agencies in India as well as Indian consulate in abroad.

Please note its 67 days and so far nothing has happened. Please find the previews complaint with this mail.

Thanking you, more strongly,

Raghunath KR/ +[protected]



Note: Forwarded message attached

-- Original Message --

From: "Raghu"raghunath.[protected]@rediffmail.com
To: [protected]@bsnl.co.in
Cc: [protected]@bsnl.co.in,[protected]@sancharnet.in,[protected]@sancharnet.in,[prot...⇄
Subject: Dead Phone/False promise/Impolite Behavior From your lineman Mr.Dharmappa (Refe: Athihally Exchange[protected]
To,

Office of the Principal General Manager,
Bangalore Telecom District,
Telephone House,
Raj Bhavan Road, Bangalore-1.

CC:
DEPARTMENT OF TELECOMMUNICATION - DoT(HQs)
Sanchar Bhavan, 20, Ashoka Road, New Delhi-110001

Dear Sir/Madam,

Greetings to You from Annoyed Customer,

Subject: Dead Phone/False promise/Impolite Behavior From your lineman Mr.Dharmappa (Refe: Athihally Exchange[protected]

My phone is dead for last 60 days and nothing happen despite continue complaints in BSNL office in Athihally, Sakaleshpur and Hethur. It seems that no system works for us and we are paying the bill for dead phone.

We have been using BSNL land line (+[protected] for past ten years without having any problem. Past two years the land line connection has been (your line man Athihally Exchange[protected] switched to wireless phone (+[protected] without my knowledge and since then we are finding hard time to stay connect.

I look forward to hearing from you and to a resolution of this problem. And also from now onwards you (Respective Divisional Personal and your line Mane - Athihally – Sakaleshpur Personal) is responsible further damages for my phone and etc.Please be informed that I/ We already spend many thousand rupees to get it repair and for my travel expense but that is not helping to get to the bottom of my problem because of you lineman and next in line BSNL Staff.

Please also make note that your line man having fun on my elderly parents (aged above 60 years) for making them to travel three exchanges (Athihally, Hethur and Sakelshpur – Hassan District). I/we will not accept this kind of behavior anymore from your Athihally lineman)

Any queries please do not hesitate to call me on my HP number indicated below.

Yours sincerely,

Annoyed Customer,
Raghunath.KR .H/P +[protected]
For your reference: Athihally Teli Exchange:[protected], Sakaleshpur BSNL office:[protected]

Dear sir
i lived in hindaun city distt. karoli rajasthan.my mobile no is [protected],[protected]
sir, there is so poor network in my area that we cannot carryon continue talk and voice clearity is very very poor. for a long time i complained several time to local bsnl office and cost.care but no good result i found.we have to go on roof or out side of house to talk...........
so please sir take an action about this problem.thanks

BSNL landline o[censored].P.(East) with the no. of[protected] is not working as yet with the complaint ragistard through bsnl facility through 198 alongwith written complaint to concern SDO,Indira nagar related to sector-8.H.No.100,indira nagar and a complaint to 198 today with the number of [protected] also. This is not working last week of December,2010.
It is very sameful to Bharat sanchar nigum limited with its worker in regard to concern SDO.
Request to forum to help me to stop billing and refund all paid bills from the date of non working facility with the hassashment allowances due to non working facility with immediate effect.

I am a BSNL customer. My postpaid no is [protected].On 18 March 2011 a caller tune was activated and charged Rs 30 before prior notice. The service no was 56700. On calling on this no they charged Rs 12 as changing the caller tune. Kindly give the proof of this activation. I kindly request you to deactivate this caller tune and do not activate such services without information.Please refund my charges. Please co-operate immediately or your service will be suspended.

http://selfcare.sdc.bsnl.co.in site isn't openning when go to then "The server you are trying to access is either busy or experiencing difficulties. Please close the Web browser, open a new browser window, and try logging in again.[20:41:56] " gives error message.

Also on this site my broadband uses detail is'nt updated on time. Old month uses detail updation is display.
Plz resolve it. Thanks. My Tel No. is 263010

i had activated my caller tune jai jai ram jai shree ram but it only works 10 days , after that normal ring ringing & i complained in bsnl my complain no. is 4828554 but problem was not solved .i complained 5 times.after that they not solve & deduct next month charges rs28 too.i complain bsnl repeatly that please refund my charge because caller tune is not ringing but till now it was not solved.

hello this is b.nageshwar rao from hyderabad, bsnl online radio service was forcefully started on my cell.i have customer care, those pupil gave a no.12630033 and said u call dis number and tell them 2 deactivate.but when ever i call dat perticular no. its teliing dat no. doesnt exist please check the no.
please deactivate this service immediately.
from past so manny months im troubled with this forcible avtivation(every month 25rs. is deducted), it had becum a big headache for me.please stop this service as soon as possible...
my no. is [protected].
regards,
nageshwar rao, hyderabad

My Land Line Telphone No.[protected]is not working properly since beginning. Telephone is dead after 1 or 2 month. I have already filed complaint with Telephone Adalat at Jaipur before 1-2 year but no permanent solution was done by BSNL officer/officials. Recently my telephone was dead on[protected] for which I complaint on 198 which No. was [protected] . The same was repaired on 14.03.2011. My main problem is telephone cable which is connected with DP which is far 500-600 meter and cable is having 7-8 cut. BSNL has not making DP near my house for which I have requested many times in writing to PGMTD,Jaipur (Vigilence)

Respected sir,
My number is[protected],For the past 4 months have been charged RS-600 for BSNL's Hungama music on demand service.It was activated without my knowledge.Now on seeing this website,i came to know more peoples were affected like me....!.I think like 2g scam, a big forgery is done by bsnl higher officals in patnership basis.
Hence please do the needy as quick as possible.

thanks in advance,
pandian.r.s.
[protected]

This is to inform you that I am a customer of BSNL having Mobile No. is [protected] (Prepaid Mobile Service).

I am suffering a problem from service provider for last few months which I want to explain you.

On 23rd January, 2011 Company (BSNL) deducted Rs.20 from my TALK TIME BALANCE without any Intimation rather without any reason. After that I immediately called to customer care (No.[protected]) and lodge a complain (No.A23WB110801) to know the reason on the same day. After this I rang up to customer care several time but unable to get any response or feedback from them.

On 17th February, 2011 your company deducted further Rs.30 from my TALK TIME BALANCE and I again do the same as mentioned in the earlier paragraph having complain (No. B17CD214204). After vigorously followed up, AGAIN they are SILENT.

I beg for the help from various complain department of BSNL but they are unable to solve my problem, just they send mail to each other but not take any positive action.

More of this, today on 19th March, 2011 BSNL further deducted Rs. 30/- from my TALK TIME BALANCE. Now I am just hopeless for repeatedly THIRD time TAKE TIME BALANCE deduction from my account in last TWO month.

For your kind information I am not rented any VALUE ADDED SERVICE from service provider. It is therefore requested to you kindly educate me how can I solve this problem.

This letter may please be treated as a SOS call!!!

Dear Sir

Here bringing to your notice that, I lost my BSNL Sim card number [protected] during travel, This is happened around Apr-2008 now i am requesting you to issue me a duplicate Sim card for same number.

sir,My telephone no. is [protected],and i have the problem of very disturbing noise,humm,while i receive a call on the phone,i have made a complaint regarding this and the docket no. is [protected] and the comn ID is the same,were the problem is not yet rectified.,for the past 2,3 months.Will it be got corrected or not asap.,
What can i do next,how much time we customers to be patient with these services.,
Please do the needful immediately.

thank you sir.

sir, i am hemant panda sir maine 24/2/2005 ko chachai distic anuppur me landline bsnl ka lagwaya tha and 8/12/2008 ko katwa diya tha .but phone katwane ke bad jo paise 1500rs refund hote h wo abhi tak nai huye h.maine kai bar anuppur jto ko kaha per kuch nai hua plz solve my problem .mera telephone book no.mp.-788 and telephone no tha[protected].and telephone demand note no-D.576 tha.jabki maine pura bill jama kar diya tha.
thanks

My Name is: K.GANGADHARAN
My landline no is:[protected]
My Bill no is:[protected]
I have not received my STD details along with my landline number along with my landline bill. I used to recevie the STD bill details every month with my landline bill but u haven't received it now. so pls send it sir.
My Address is: New no:39, old no:17 Perumal reddy street.
Egmore chennai-08

I Pay 2000 Rs Deposit to get Bsnl landline in 2002 ... then after in 30 june 2010..we remove connection officially .. they told us you get your deposit back via check ..! but i dont get any check .. wtf .. i wait so long ...its been 9 to 10 months ... now i decide to complain in consumer forum ..!
i want to so bsnl...!
my landline no was....02164 / 272801
my phone no :[protected]

It is a bloody fraud by BSNL, cheating values customers. We never asked for these games. Some body called our phone and said, it is free. In spite of telling the caller, that we do not want it. He kept telling us to download the games and play free. Hence, I have downloaded the same. But we never used and never logged in too.

In spite of that, Rs.200 has been charged even in January month bill. Please refund the money and adjust the same in the next bill. Other wise, We will have to go Consumer court and you will have to heavily compensate for our mental agony, we went through..We will be mobilising the public and all the sufferer to join this campaign against BSNL. This is another SCAM after 2G, by BSNL employees itself.

Very surprise to see the February bill that, again Rs.200 has been charged for GOD. Last time, I have taken up and given in writing to BSNL office as well as sent through this mail. Accordingly, when I visited your website for on line payment, bill was corrected and Rs.261 was paid. Already, we have un subscribed it and again and again why it reflects in the bill amount?. Please correct the bill and remove the GOD from the bill. This is the last warning to you. Do not repeat the mistake again. I will be paying through online by 24th March. Before that, please correct the same.

Hello, I am one of the users of the BSNL Broadband Services form last 2 years. Up to previous month, I was getting the Broadband bill around 500-600 Rs/- per month.
But this month, suddenly I received the billing amount 1364 Rs/- because of Music on Hungama. If BSNL has given this site for this kind of purpose, they should mentioned earlier to all of the consumers of the BSNL users.

But this is something that can not be obvious. BSNL has to answer for it otherwise this issue will be charged against them in the consumer court by all the BSNL users within short period of time.

Will we get the correct answer at right time ?

Dear Sir/Madam,

BSNL is rejecting the port out service that is not fair. If i give the request to port out from BSNL and port in to the VODAFONE.

Then BSNL give the reply to VODAFONE that i am having contractal obligations.

That is not fair. Help me out off this problem.

My BSNL mobile number is [protected].
Regards,
Mukesh Jain.
[protected]