Bharat Sanchar Nigam [BSNL] Complaints & Reviews

I have a landline connection with BSNL, AFS Yelahanka, Bangalore[protected]. The landline is not working since 2nd February 2011, it has been more than a month now. I have tried various options placing complaint with the BSNL office to get the issue rectified, made a complaint on[protected]with complaint number 2167 dated 3rd of February 2011) for more than 10 times with not a productive response. I have contacted Junior Engineer (Mr Prakash [protected]), then contacted Lineman (Mr Srinivas [protected]), then another lineman (Mr. Jagadish [protected]), then the connection incharge (Mr.Bhat[protected], then Cable incharge (Mr. Zainullah [protected]), further Assistant Engineer (Mr. Harish [protected]) and more to follow.... the list is huge. I understand that it is not ethical to publish their numbers here, but the response from them were not at all good; there is no option left with me other than this complaint forum.
This is not the first time, this has happened earlier also and many times for more than 15 days. There is a waiver of rental if the landline is disconnected for more than 15 days. But the bill every time is generated with the rental charges and I'm paying the the bill each and every time. We have logged several complaints on this issue on the following dates, but everytime the JTO assures that the waiver will be adjusted in the next months bill, which has never happened:
On 27th may 2008
On 26th dec 2008
On 26th feb 2009
On 26th June 2009
and then now

I have served this country for more than 35 years and was a part of Border Security Force (BSF), now retired with a president's police medal for my service. But, nothing is useful in this case.

If this complaint forum is really worth, then this would be my last and final option.
This is humble request to concerned authorities to take this forward and offer some help in getting my landline fixed.

Hoping against the Hope!!

Thanks and regards,
S M Mubarak

Hi there, My name is PRASHANT KUMAR from LUCKNOW. I just come into BSNL through MNP from Bharti Airtel.. My MBL is [protected].. i got my UPC (AE794226) from Airtel on 27th Feb 2011. so i applied for BSNL @ their CSC.. They were giving 100. Rs. Talktime and 5gb Gprs facility for new port-in customers.. i got my Operator changed on 5-MAR-2011 @ 10:00 pm.. but now they haven't given me my 100rs. talktime & 5gb data.. i called to CC and was Roaming to their CSC from 5 days.. but nothing happened.. They Sent me to their Lucknow FRS officer (S.N. Pandey). they said that i need to take FRC of rs. 60 for Getting the facility of 100rs. TT & 5gb Data.. I bought the FRC.. but nothing Happend !!! They said to me to Confirm from CSC.. i asked to CSC and they said that the MNP Scheme has Expired on 2-Mar-2011. Thats the Shame..
the website still tells that the MNP is there... and there is also a Banner @ their CSC written --- " Offer for mnp port-in Customer"
and also they are Charging me 90paise/min for calling !!!!
what to Do ???? Please Help me....

sir i m bsnl user from 5 years . sir mai village hyderabad se bilong karta hu. yaha per karib 3 saal pehle village hyderabad me bsnl tower lagaya gaya tha . parantu pichle 1 saalo se tower properly work nahi kar raha hai aur mahino tak tower oil chori aur caretaker ki lapervahiyo ke karad tower hamesa band rehta hai aur es vajah se sare gramvasion aur durdaraj ke ke logo ko signal na milne ke vajah se problem hoti hai. es visay me humne bahut baar basti complain kiya lekin ya to vo phone nahi receive karte ya vo bahana bana dete hai. atah apse nivedan hai ki es samyasya ka samadhaan jald se jald kare .

Sir/Madam,
I have complaint a many times to BSNL authorities regarding my problem i.e the Broadband connection keeps on redialing again and again every 1-2 minutes. I am fed up of this and also complained for it many times. This month i have complained 3 times and the action is NIL !!!!!! I have 500C+ plan for Broadband and I am using there services for past 2 years ! But now Because of this I am Fed Up !

Please Please consider upon my request and take the necessary action.

BSNL Broadband not working since last 6 days.(from 05.03.2011). Complaint lodged to BSNL customer care-198 and get Docket No.[protected]. but without attending problem next days SMS comes that Docket No. Closed.Call 1500. But unfortunately most of the time 1500 not responding/not recieving/engaged. Then Further Complaint lodged to BSNL customer care-198 and get Docket No.[protected](Date 09.03.2011) and again without attending problem next days SMS comes that Docket No. Closed(11.03.2011).Please Call 1500. But fortunately complaint loged to 1500 on 10.03.2011, but still problem as it is not attended.

my mobile Number is [protected].(BSNL PREPAID).I am getting unwanted sms messages such as jokes, munna jokes,download ring tones music etc. which is disturbing me and irritating me. Being a working woman , I am very busy at home and Office.Please stop this unwanted messages sending to my mobile , mostly from +5888 , causing loss of money from my mobile a/c..... Kindly take immediate action in this regard. I have tried many times to contact Bsnl Costermer care complaints cell, but nil response.
selen v peter

Please cancel my Subcription in bsnl games on demand
user name: davidsanjay

Dear Sir,

My Broadband connection is not working.

After several follow-ups with local BSNL office no result.
Even no one lift phone during office hours to lodge complaint.

I am really suffering.
Even my landline connection sometimes go down & becomes noisy.
Lodge compleint through 198. But complaint ticket gets cleared without resolving the problem.


Please look into the matter & help to resolve.

Thanks & regards
Soumendra Banerjee

I had requested for Mobile Number Portability from BSNL to IDEA. All relevent documents was submitted by me to IDEA, then to BSNL, here at Bangalore in the first week of Feb 2011.
On 8 Feb, CELLONE customer care, requested on tele, reasons, which I had given them. Please peruse my CELLONE Bills for the past year, you will find that the Usage charges is just around Rs. 5 or less, whereas The Fixed Monthly Charges is Rs. 325. Useage due to poor network availability, call drop, voice cutting up etc.
CELLONE (+55500) sent me a SMS on 10 Feb 11, that " You Have been successfully unsubscribed". Cellone has NOT communicated this to IDEA and have not taken me off the network. Due to which a NEW BILL No.[protected] dtd. 05/03/2011 has sent to me.
My request is please :
(a) Cancel this bill not a vaild justified bill, hence will not be paid, infact a sum of Rs. 325/= , which are the Fixed Monthly charges for Feb 2011, must be REFUNDED.
(b) Mobile Number Portability[protected] from BSNL to IDEA must be made immediately.

Regards
Lt. Col. V. A. Joseph
[protected]
col.[protected]@gmail.com

sir,
my postal address is wrongly printed in my telephone bill so i can't get my telephone bill.Every month i have to take out the duplicate bill from internet.Pls change the address in my telephone bill. It is '2'Kundan bye lane instead of 'Z' kundan bye lane.It also creates a problem as a proof of address. pls change the strret number in my bill as soon as possible.my number is 26457296 and consumer id is[protected].
Gopal damani

Dear Sir,

The Mobile Service Provider 59595 activated some service as free trial on my mobile. Later on they subscribed it without my permission. Since last few months 59595renew it without permission and charge money from balance. It looks as the company is adopting illegel ways to earn more profits.Please Deactivate services of 59595 and refund money. Also ACTIVATE DO NOT DISTURB SERVISE to get rid o[censored]nwanted SMSs.

My Number: [protected]
Suleman Kerketta

Hi,

My landline connection is very old and at that time there was no concept o[censored]ID so I was not allotted one. Later when i was trying to register my telephoen number online, i was facing the issue with UID as my bill does not reflect UID in it. On enquiring with the exchange also it was of no use.

So in case if you can let me know my Unique ID for my BSNL connection then it would be really helpful.
Connection Details:
Landline Number:[protected]
Consumer name: JANKI PARKASH CHAHDA
Address: D 70, Sector 36 Noida
Email: [protected]@gmail.com.

Many thanks

I'm vikas with mobile no [protected] i gave a complaint regarding balance of 80 rs from my account on 7 march 2011and 40 rs. on 8 march 2011.
I'm customer for BSNL from last 5 years.
I called customer care but they couldn't tell me about my balance reduction.
Please solve my problem.

Hello Sir,
I am a BSNL 3G customer of Karnataka with mobile number [protected].
On[protected] I was surprised when i received a message that 25.00 Rs. has been deducted from my account and i am been subscribed to GANDHIJI30, which i have never subscribed or sent any request for that. When i called BSNL customer care on the same day and complained about it, they said that they dont have more information about it. They said that my money cant be refunded and i have to unsubscribe myself and also i should do DND activation. They asked me to send sms "START DND" to 1909 which is free of cost.
But when i sent the message START DND to "1909", i was surprised that Rs. 3.00 was charged, but i did not receive any confirmation number regarding activation of DND.
Again when i contacted customer care executive (Mr. Murali) on[protected] regarding DND activation, he refused to activate it online and asked me to send the same message to 1909 and said that it was free of cost.
But it was not a surprise to me, coz again Rs. 3.00 was charged when i sent the same message to 1909.
Why is my amount deducted to activate DND and for the service that i have not subscribed?
I request all my amount that has been deducted without my permission / request and also the amount of Rs. 25/- deducted to be refunded immediately. It is not just a matter of 30-35 Rs. It is nothing but a looting of customers money openly at day as if there is no one to be held responsible.

PHONE LINES ARE NOT WORKING PROPERLY I HAD COMPLAINED IN OFFICE BUT SINCE FROM LAST 2 MONTH I AM GETTING THE PROBLEM SO PLEASE ENSURE TO CORRECT THE PROBLEMS FACED BY ME

Dear Sir,

I am Vishal Joshi. My BSNL prepaid mobile number is [protected]. I am using BSNL Prepaid mobile since last 1.5year. I have never given any kind of mobile portability request to any service provider but after my number is being transfer to Bharti Airtel mobile service. I don’t know how it happens. I haven't given any kind of service change request through paper document or mobile message.

Since yesterday I am unable to use the BSNL service. I am very afraid that someone is misusing my mobile number.

Please resolve my problem.
Waiting for your as early as possible replay.


Thanks & Rgds,
Vishal Joshi
Vadodara
[protected]

RESPECTED SIR,
i had taken the broadband annual 7490/-plan for my business from 24th march 2010 to 24 march 2011. & paid the amount of the bill with the bill of april 2010 of rs. 8317/-, receipt no. KRLPHW[protected]. But bsnl added these charges again in the bill of june 2010. From that time to dec 2010 bill is not made correct by the bsnl & bill is coming with every month charges as 9277/-. i made many complaints to bsnl exchange pehowa, but every time i hear account officer is on holiday or something. From feb 2011 bsnl barred my outgoing facility & the broadband connection too for whom i paid already for one year. My card swap machine of my business is not working due to outgoing barred, customers are feeling very difficulties. I met with the account officer of kurukshetra on 3rd march 2011, they made a manual bill after deducting the extra charges & told me to deposit the extra amount & i deposit the said amount of rs. 2577/- on 4th march 2011 receipt no. is KRLPHW[protected]. But problem is not solved. I made approx 50-60 calls to account officer kurukshetra[protected], but no one pick the call. AFTER this i made call to junior general manager ambala[protected]. they told me that they will make your phone active. But no one solve the problem. Total staff of the bsnl is corrupt . i am tired from all those.
my landline no. is[protected]. Please solve my problem. I shall be thankful to you for this.
THANKS
DEEPAK GARG
M.C.COLLECTION
GURUDWARA ROAD
PEHOWA(136128)
HARYANA
[protected]

I,Mr. Umesh.P.Kamat, am a resident of Prathamesh Colony, Vidyanagar, Karad. My landline number is[protected]. It has been more than a month that our landline has got diconnected despite of payment of bills on right time and often complaints to the BSNL telephone exchange.
So we request you to please look into this matter.

Dear Sir/Ma'am,

On the date of 12th January 2011 with out my intimate Voice mail service was activated on my number ([protected]) and deducted 30 rupees on my main balance. I have submitted the complain same day (12.01.2011 at 7:43 pm) and the customer care executive booked (complain docket no A12WB61367) the complain.After one month asked the customer care regarding my complain they told that it will solve as soon as possible but the problem has not solve.Again I have register my complain(on the date of 8.03.2011) and they give me another Complain no (Docket number is C08WB289976) but till date I did not get back my deducted money.

Pls help to resolve the problem.

Thanks & Regards
Avijit Burman
[protected]

I have submitted an application for converting the post paid mobile connection to pre paid mobile connection to BSNL AMENITY BLOCK, Bangalore on 04.03.2011. The BSNL has collected upto date bill and handed over a SIM. Inspite of continuous follow up with various authorities, including DGM, Marketing - Mr Krishna Murthy[protected] there is no response from the authorities. This has caused great inconvenience to me both in terms of my personal communications and reputational matters. The authorities are giving only phone numbers of different persons without resolving the issue. Kindly look into the matter and compensate the loss.