Bharat Sanchar Nigam [BSNL] Complaints & Reviews

MY BSNL PREPAID NUMBER [protected] WAS RECHARGED WITH UNLIMITED LOCAL VOICE CALL VOUCHER COSTING RUPEES 300 ON JANUARY 28,2011,WITH A VALIDITY OF 1 MONTH ,BUT FROM FEBRUARY 14,2011 12 PM,I AM CHARGED AT 90 PAISE PER MINUTE(MY USUAL CALL RATE IS 60 PAISE PER MINUTE FOR LOCAL CALLS ACCORDING TO MY PLAN). AS A RESULT UNKNOWINGLY MY BALANCE REDUCED FROM 45 RUPEES TO -9.31 RUPEES

SAJIN.S
CONTACT NUMBER-[protected]
KOLLAM,
KERALA

dear sir please immediately stop/ unsub HUMSHAKAL SERVICE .my mobile no is [protected]

I RE CHARGED FOR RS 275 AT TELEPHONE EXCHANGE AT BHIWANDI BUT NOT CREDITED TO MY ACCOUNT NO [protected] VISITED THE EXCHANGE AND HE SAYS THAT HIS SYSYTEM SHOWS CREDITED HENCE HE IS NOT TAKING ANY COGNISANCE.
I FAILED TO SEND SMS AND THE HELP SAY THAT TO VERIFY THE SMS CENTRE NO [protected] IS CORRECT OR NOT I DO NOT HAVE ANY CUSTOMER CARE NOS. MY CELL NO IS [protected]
I SURFED THE BSNL PORTAL FOR COMPLAINTS OR HEPLINES FOR 3G DATA CARDS BUT OF NO AVAIL

Hi,

I had recharged my BSNL prepaid phone(+91-[protected]) with RC58 which activates the all @ 49 plan. For a couple of days I was able to make calls at 50p. However, now i'm being charged rs1 for all services. Please do the needful to see that its fixed. I'm unable to raise a complaint because the customer care is busy always and is pathetic.

Regards,
Eratha

SIR,
I AM HAVING CELLONE EXCEL PREPAID CONNECTION ACTIVATED WITH ALL 49 BOOSTER PLAN. THE TERMS AND CONDITION IS 49 PAISE PER MINUTE TO ANY NUMBER IN INDIA. HOWEVER ON[protected] AT 11.40AM WHEN I CALLED TO BSNL NUMBER [protected] FOR 10 Min 12 Sec, I HAVE BEEN CHARGED RS.16.50PAISE. THIS IS NOT CORRECT AS PER THE PLAN TARIFF AND FOUND EXORBITANTLY HIGH. REQUESTED TO CHECK AND CORRECTTHE ERROR IMMEDIATELY.
VARGHESE K K

I WANT TO PRE PAID MNP AIRTEL([protected]) TO BSNL. MY UPC CODE IS AS865583 DATED=31/1/2011 AND EXPIRY DATE IS 15/2/2011. I SUBMIT MY DRIVING LICENCE(XEROX) WITH 4 PHOTO TO BSNL EXCHANGE SIVASAGAR. BUT I HAVE NOT RECEIVED BSNL NEW SIM TILL DATE(13/2/2011).

PLZ HELP ME.

REGARDS

SAUMAR BURAGOHAIN
PH. NO=[protected]/ [protected]

Hi Team,

I requested for a BSNL Broadband connection through the BSNL representative on 29-Jan-2011. The person came to my place H.No#A-37, Sanjay Gram, Opp. Sector-14, Gurgaon, Haryana - 122001.

A person from BSNL office took the payment for Rs. 2350 on 29-Jan-2011 & filled the application form. He gave me a work order no. 749. When I tried calling the person (Shailendra Chauhan) who came for feasibility check on his mobile number ([protected]) he doesn't respond or he disconnects the call.

Regards
Pradeep Kallu

Dear Sir,

Today morning i have lost my mobile with the BSNL prepaid SIM and the no [protected],Request you to pl block the sim to avoid the missuse and pl issue a new sim for the same no.

Regards,

N.Krishnareddy,
Hyderabad.

Bad speed of bsnl 3g data card speed
I Was Purchases for bsnl 3g data card on[protected] with 7.2 Mb/s Speed but it never gives me a better speed. Always I am getting a speed of only 12 to 18 kbps during download. Immediately matter was reported to the S.D.O.. Commercial of BSNL, ROURKELA AND D.G.M. COMMERCIALS BUT NO RESULT. SINCE THEN I AM RUNNING FROM PILAR TO POST OF BSNL ROURKELA OFFICE . BUT NO RESULT. THEY ARE JUST HELPLESSLY WATCHING MY FACE AND MY COMPLAIN. MY 3G DATA CARD PHONE NUMBER IS [protected].

What can I do now tell me something....?
My Email Id [protected]@ymail. complz do reply me

MY PHONE NUMBER [protected]

I have bsnl broadband unlimited plan. From past many days I am getting very weak signal. I did lodge complain in Lonavla bsnl office but no one took my complain seriously and nor I am getting any response from them. I am facing this issue from past 4-5 months. Can you please help me out?

i want my username and password for selfcare.ndc.bsnl.co.in site ,on which i had registered 2 weeks before and still not received my password so please help in issuing me my password as soon as u can because without this password i m unable to check my broadband usage . so send my username and password on my email soon because local authorities response is not satisfactory

my details r as follows :-
customer id -[protected]
tel. no. 01336#224694

Previously registering in NDNC(national do not call) was not possible. I had hoped after new system effective 10.02.2011 things will be ok. But still BSNL is sleeping. Registering by sms to 1909 is not accepted. Calls to 1909 from all BSNL mobile unfortunately connects to BSNL landline service. When asked about that they say that is problem in BSNL and has been remained since long time and can't say when will be rectified. All most every service providers except BSNL readied on 10th Feb 2011 for the new type of registry. But this state owned company's highly paid people are still inactive. Even after complaints no response has been got. Plaease do needful.

Dear all,
my phone no is 27294673 last one and off year i was using bsnl wireless phone and i have payed all bills properly.
and i did't apply the internet connection any thing but from apr 2010 extra amount comming in my phone bill, i told this issue
in kanchipuram BSNL office but no one response me. pls take action immediatly

email id : [removed]
Phone no : [removed]

Thanks
Balaji

I have registered my cell no. on DND service in Feb’11 and the DND service has been activated for my mobile phone. But still I get some promotional SMS from different company, especially from BP. When to curb the Unsolicited Commercial Communication, the NDNC Registry has setup law, it should be adhered to without going into vain. Competent authority should look into it to see that the rule framed is not violated.

KC Antony
Renukoot (UP)

Dear sir
with due respect i am kamal narayan pandey residence at pandey dham near laxmi rice mill jharsuguda sir BSNL have been deduct my account balance without any notice/masseges when i am calling customer care he says that i have booked your complaint docket number is BO8OR176151 on date 08/02/2011 but when i recharge my account bsnl deduct my balance daily 10 rupees when available i am total disturb due to if i have recharge my account then he deduct my account balance after balance is 4 rupees every time when i cont again with costumer care then he send me 1051 more sms iam totaly disturb please help me once again thanks for your help
deduct amount details 06/02/2011 -10 RS 07/02/2011 -10 RS 08/02/2011 -20 RS 11/02/2011 -10 rupees
my mobile no which have deduct my account balance( [protected])
regards kamal narayan pandey [protected] jharsuguda

I lodged a complaint docket no. B09 PB 658513 dated 09th February, 2011 at 2.42 P.M. for deactivating Devotional Music as well as Chat Service but it has not been deactivated, still. My earlier complaint docket numbers about deactivating devotional Music services are as follows:

B07 PB 642725 February 07, 2011

B02 PB 603991 February 02, 2011.

L 28 PB 262076 December 28, 2010.

A 24 PB 503332 January 24, 2011.

A 28 Pb 548106 January 28 2011.

I'd registered a complaint in Krishna Nagar Telephone Exchange regarding No dial tone (in my BSNL landline phone[protected] on[protected]. But all was vain. I tried my level best to get it corrected soon, so i met to its SDO three times in between[protected]. On[protected], after getting no solution, I'd decided to surrender my phone connection. To get further process in this regard, it needs to be signed by the SDO of the same exchange. So I filled the form of its disconnection and went to the exchange on[protected] at 3.05 pm. He refused to sign and asked me to change the reason of disconnection in the application form and ignored me away. I again went there on next day,i.e.,[protected]. I met the SDO at 2.10, he asked to me either to wait an hour or come after an hour. I waited there. At 3.15, he came from inside and gone somewhere with some of his friends in a car. On getting an inquiry from the other employees presented in the office, i got no response. Same was weird to me. so I asked to call the SDO or to do something regarding my problem. Suddenly all the employees started yelling at me in abusive language and started beating me. They would also called the nearest police and made a fake report against me that i had threaten them and damaged a computer and some furniture in the same office. But the truth is that there's nothing had happened except what they did with me.
I asked to get an inquiry in this regard and verify the following things:
1) If they were right, then what loss they had in the same premises on[protected]?
2) Does there anything intimated to appropriate authorities regarding such incident and loss?
3) Where did the SDO gone on the duty time?
4) Why did the employees took the such steps in the absence of SDO?
5) What did the nearest police verified on the spot?
6) How my phone connection got corrected in an hour after this incidence which was impossible from last more than a week?
7) Why should i pay for the services which were not rendered to me?
8) Why should i pay the service tax and surcharge for the services which were not rendered to me?
I requested you to take the necessary steps and get me justice in this regard. I hope you will do the needful to me. Please consider my request against such a bad behaviour of employees of telephone exchange, Krishna Nagar, Mathura.

Regards
Amit Gupta
S/o, Ashok Kumar Gupta
16/B, Sec-B, Govind Nagar,
Mathura (U.P.)
281001

Ph. No.[protected]

Hello Sir,

I am Surendra Nath Chintapalli, I took a 3G Post Paid SIM in a six months offer by paying (4200/- + 2000 = 6000/-).
Number is [protected], A/c No[protected].

I took this connection from a BSNL Marketing agent.

Complaints -

1. Inspite of paying full 6 months tariff for an Unlimited Plan, the BSNL accounts section put me in the wrong plan and they disconnected me and kept on sending me the bills for every month. when contacted they gave different numbers and finally the Account section restored my connection and said that they will correct the mistake.
They never corrected the mistake and still I am getting the bills.

2. The BSNL 3 G connection is not at all working in Alwerpet (Chennai), When informed to the technical department they said they are aware of this problem and they are trying to rectify that but are not sure when they will be able to fix this. From last one month this problem is there and no BSNL 3 G SIM is working.

3. In the BSNL portal there is no place for launching a 3G SIM related complaints all that we have to do is to call the customer care and then follow their instructions for getting other numbers.. if the customer is lucky then he will get some accounts department or technical department number.

When i asked the accounts department that I am not at all able use the 3G services from last one month hence wanted to disconnect the services and also requested then to pay back my rest of the money for 4 months.. they said this is not at all possible.

All this shows that BSNL is doing a DAY LIGHT ROBERRY by cheating the comman people making false claims on 3G speed (3.6MBPS) and taking the money in advance for the service which they never gives.

-> Please cancel my connection and give back my money, I will wait for your reply for a week then will take this issue to MEDIA and CONSUMER FORUM.
And my act should not be looked as any kind of offence on BSNL.

Thanks,
Surendra
[protected]

Dear General Manager
BSNL Haridwar

D/Sir

I am very very sorry that inspite of lodging complaints at 250580 and [protected] and 198, none of the concerned of your department has cared to set my telephone 250357 right which is lying dead for the last 7 days. Really the sercvices of your department USELESS . You people are only worried to collect the rentals and let the subscribers go to hell.

Rgds

WILL YOU NOW HEAR ????? ARE YOU HEARING MY COMPLAINT ??? ARE YOU ?>??

Ahuja BD

This is my second complain via this site,but it seems to me that,this site is useless because nothing has happend or no one has taken any kind of Steps about the irregularity of Broadband Connection in Patratu.
People are paying lots of money every week just for nothing, and the BSNL's Officers are not paying attention for this problem,they are already getting their Salary,but their salary also comes from Us. Indian Government is also not paying attention about these problems which are facing by his own country people.
At one side we claim that we are the fast growing nation but when we see these problems inside the government things, then the hope of being good is lost.
Please do something to set our nation at the TOP.
- Thanks