Bharat Sanchar Nigam [BSNL] Complaints & Reviews

Sir,
I have purchase BSNL sim card (no:[protected]. To activate the sim I have made 55 rs refill as well.
I am able to receive the incoming call but don`t got any message from BSNL. Again i have refill 50 rs but it doesnt show the balance after that and it show message "your sim is inactive".

I have a 750UL Plan for Data one connection in Ambernath (Thane Dist.) which am using from 2 years on my number[protected].

And from past 2 years I have been facing the same problem with my connection i.e. I never get a constant connection, the link keeps on getting disconnected. Even when complaint is done for the same there is no proper response is given in time. Then eventually after 4/5 days ever thing goes back to normal. This especially happens when there is a long/extended weak end, and no one is there is office i.e. no net connection for entire week end.

On 2nd February 2011 I have again made a complaint for the problem which am facing from 29th January 2011. I requests the concerned authority to look into the same.

Respected Sir,

I have bsnl mobile number [protected]

It is normal prepaid card but in your system it shows as a life time card. I have called 2-3 times to bsnl care, they replying that your card is life time.

I have done recharge in may month of Rs. 19 for Life time from normal card

Than between 15-20 august 2010, I have called in bsnl care & request for normal card, I received SMS after 2 days that your card is normal

Than I recharged with Rs. 110/- & got validity[protected].


Recently I have added two land line number for FF(Friend & Famiuly) Scheme. in which I found that 0.30 paisa deducted instead of 0.20 paisa. Hence I called to BSNL care, they give me answer that your card is life time card.

How is it possible ?

Once recharge of Rs. 110/- & got validity of one year than my card is life time ??

Today 04th feb 2011, In any life time card, maximum validity given is six months from last recharge. Suppose I recharged today than also my validity will be 04-august 2011.

At the same time, My sim card expiry date is[protected] & it is due to normal card & recharge of Rs.110/- on your august month scheme. (GET 1 year validity & full talk time on Recharge of Rs. 110/)

So I request you to update your system & give right status of NORMAL CARD with expiry date[protected].

Regards

Sir
My land line No.[protected] not working[protected] to till date. sir lease help my

My BSNL Landline no.[protected] is not working from Sept 2010, Intially it was dead because of the work on road undertaken by PMC,now many connections in my buildings are working but not my number already made complaint but not entretained.Though the phone is not working I Have to pay the bill,Why should I pay the bill is there any waiver of rent in the period when phone is not working.Suggest some way . I am thinking of disconnecting it.

I have BSNL broad band connection at my home . My Id is [protected]@dataone.in. My land line number is 23605629. My complaint is Hotmail.com & microsoft.com web pages not opening. Other websites are opening . I have compainrd to the call centre two days back. After trying ceratain set up tests . I was told that the the back end people will call me over my handphone. Nothing has happened even after three days. Getting through to customer service is impossible; I end up getting only their commercial record messages endlessly either in the early morning or day time or night time . I need this problem to be solved soon. Thanks
Natarajan.G

Hi All,
Recently I have taken connection for BSNL broadband (28th Jan 2011). First two days the network was good and from third day I have issues in internet line. I raised complain in 1500 & 1504 on 26th Jan 2011 and they provide me a docket#. After that till date I am following up with them, but no one has responded back about this issue.
Even today I spoke to one of lady in the customer care about this issue (1500). For which she responded me that if you are not satisfied with the service please provide a letter to cancellation of connection in Mandaveli office.
One Sad thing is I raised complaint for resolution, but they are providing the resolution to move me to some other network.
I haven’t experienced such kind of worst service from any other servicing companies in my life time.
My number is 24610645
NEVER CHOOSE BSNL for LAND LINE or BROADBAND.. DEN YOU NEED TO SPEND MORE MONEY TO FOLLOW UP AND CLOSE THE ISSUE YOU GET.

I never subscribed for your mobile radio service .but one day i got a message saying "thank u for renewing the mobile radio" and Rs 25/- charged to me.the next month also same thing happen .I request you to stop harassing your customer and deactivate the services from my mobile immediately.My mobile number is [protected].
If this type of harassment will continue then in the era of mobile number portability it will difficult for you to get or retain customer.deactivate the services as early as possible.

MY SELF ANUJ KUMAR FROM REWARI HARYANA, I HAVE OPTED BSNL PREPAID CONNECTION WHOSE BEARING NO IS [protected], SINCE ONE WEEK I AM FACING CALL BARRED PROBLEM MEANS MY OUTGOING CALL ARE BARRED. I HAVE CALLED BSNL CUSTOMER CARE CELL, BUT THERE IS NO POSITIVE RESPONSE. SO PLEASE PROVIDE A PROPER SOLUTION. ALSO FROM BSNL SIDE THERE IS NO INTIMATION

Dear Sir,
We have my complaints to 56700, kindly active my personal greetings tunes all caller my mobile number is [protected] gujarat circle.
1. Dial 56700 IVRS Speack to welcome message.
2. Language select option ' 4 ' Gujarati.
3. Tunes select option ' 6 ' personal greetings.
4. Select option ' 1 ' personal greeting all caller start bips after voice.
5. Select option ' # ' save.
6. Select option ' 1 ' confirm & save.
7. After message ERROR your tunes not save.
my business tunes , please tunes is my mobile no. confirm & save , Start to mobile as soon as early reply possible positive.

Dear sir,
I am using BSNL KrushiCard. My all family member having this card. Some request I wish that you must apply after thinking.
1) FREE Call 100(BSNL) + 400(Other) Please consider total 500 free calls.
2) FREE SMS - Some people not using SMS but some are using more than free. If you can attach this limit with above 500. i.e. 400 SMS =400 Call Free
3) We have some old BSNL mobile prepaid connections with balance. Please allow we to transfer this prepaid connections in to Krushi & our balance remains as advance bill or Deposit.
4) Allow STD call function.
5) Apply full force of your staff, visit door to door. I will told you that any other mobile company can not fight with you. But you must provide best service to customer. I am well wisher of BSNL.
6) Many people not operating Internet on mobile. Give them some call FREE for BSNL landline only. It also useful for your landline also.
7) BSNL is old company, who give krushi plan which is very intelligent.
Due to this plan you get,
a) Fix customer.
b) People moves to BSNL from other mobile company due to krushi plan Free.
c) BSNL get fixed monthly rate.
d) You also saves your commisions on voucher. Please think on our suggestion & do it.

Sushil Ramchand Bhandari
Ashvi BK Taluka- Sangamner
Dist - Ahmednagar
Mo. [protected], [protected]
Email - Sushil.[protected]@gmail.com
Sushil.[protected]@Yahoo.co.in

Dear Sir,

We have 6 BSNL Telephone lines at our office and all these lines are dead since yesterday night. Please do the needful ASAP to restore the same. I had called up the concerned JE ( Mr.Narsimlu) of BSNL and informed him too.

Awaiting for an immediate action from BSNL

Regards
S.V.G.K.Kishore
Synsynoia Solutions
@nd Floor, 8-2-686 / A / D, Reshambagh,
Road no 12, Banjara Hills,
Hyderabad - 500 034

mobile [protected]

My name is Kallok Kr. Dey. My BSNL 3G Service connection [i.e. 3G mobile no.] is [protected]. After I recharged Rs. 1102.00, I was sent a message that reads:
'You have received prepaid credit of Rs.1102 from no.279652 on 28/01/2011 at 08:15:01 PM and your account valid till 24/08/2011 Ref No.[protected]
Time: 28/01/2011 20:12:06 '
But unfortunate thing is this still I am not having the service as promised. Many a times I phoned to the customer care of BSNL but no effective result. Last time they showed piety upon me telling the complaint number which is 6751813.
Now what is left to me - just sit idle and I shall have to believe that an esteemed organisation like BSNL has adopted the custom of cheating their customers this way. And there is none to stop them!

I am havingBSNL landline connection with number 24021543 with Broadband connection. I have taken the Broadband connection in the month of May.2006. At that time Modem was provided by BSNL and a deposit of Rs.500/- was also collected from me.

Even after 4 1/2 years also, they are charging me rental charges for the Modem.

I request the authorities to immediately stop the rental charges for the modem, since the total amount recovered so far will be more than the original cost of the Modem at that time. And naturally I will become the owner of that Modem.

Anticipating an immediate action in the matter.

Ch.Satyanarayana
[protected].

Please give me details about my deduction of money from my mobile without any information.
Due to very poor service I am unable to connect the customer care on time. Its taking more than 20 mins to connect once and the customer care operator are behaving rudely and disconnecting without solving the problem.
I Ansuman Mohapatra having docket no. A200R96550 on 20th Jan 2011 and another docket no.B01OR150874 on 1st Feb 2011 but no result is there. Also another complain in 1st week of Dec 2010, but no response from the customer care.
So please record all these and refund my money back.

i was using Excel student power pack, suddenly my plan changed to ExcelPower KTK .
i am fed up with this new power pack i want to get changed to my previous plan please do help me
in this new plan the rates are 1.20 paise to other networks its like a hell .
not even i received a sms to get renew my excel student power plan

I'm bsnl broadband customer but when i open broadband site (http://selfcare.ndc.bsnl.co.in) it giving " You have requested an application that is currently stopped" error. plz tell me how can i solve it.

whether other sites http://selfcare.sdc.bsnl.co.in etc opening well. thanks

I have been using Idea mobile number since 4 years. Accidentally I sent sms to 1900 for porting and now on 31st Jan 2011 I got an sms from 1901 saying that my number is been processed for BSNL network. This happened without my knowledge and I did NOT submit any documents to BSNL until now. I went to Idea and they said that my number is not in their network. Then I went to BSNL to know whether it is in their network, they said that it is in another person's name who stays at Nellore. I don't know what to do now and I don't understand how BSNL can give away the number to somebody without verifying the details of that person and the person on whom the number is registered on? If this is true then any antinational element can get anybody's number easily. I am deeply dissatisfied with this unethical practice by the mobile service providers! I urge the authorities to consider this seriously!

Regards
Sunny
[protected]

Hi, My name is Rahul & [protected] is my bsnl number, yesterday on my mobile cricket pack activated without any request from my side & for same diduct some amount.


all customer care executive r busy up to 20 min munimum.

Sir,
I have a landline telephone with BSNL/P&T connection in my residence having number 222867. I have paid all the bills raised by the Telecom department everymonth, last being sept.2010.

during the first week of Dec.2010 I have received a bill for the month of 1/10/10 to 31/10/10 from the department showing the total amount of the bill as Rs.2076/- showing some dues of previous months, the details of which has not been mentioned in the bill. However, I have made the payment of this bill also. It is requested to inform that in which month i have failed to make the payment of the bill of above telephone connection.