Bharat Sanchar Nigam [BSNL] Complaints & Reviews

I have been using BSNL broadband for the past 5 months. My BSNL landline number is[protected].Till now i was happy with the billing of BSNL. But last month i saw that an additional amount of Rs.125/- and 149/- has been charged against MoD(Music on Demand)and God(games on demand). When enquired at exhange, they said its from bsnl.hungama.com . I am tottaly not aware of this service and i called up hungama.com customer service and understood that the service was not activated without my consent, neither i didnt get the activation details for the said servvice.

I really dont know why i am suppose to pay for something which i havent subscribed.


It would be really appreciated if you can take an action on this , as i feel it really humialing (even though the amount is small). It really kills the reputation of BSNL.

If i am not getting a proper respose from hungama, i will be forced to move this to consumer court and fight against this cheating.

I want to have this issue sorted out without such hassled. I request you to intervene and guide where to complain about this.

Hi,

I am a consumer of BSNL landline services[protected], over the past 6 months I have not received a single bill, my only indicator for the amount due is the online registry I have done where it tells me the amount due and that too without any breakups.

Request you to please take this forward with the concerned officials as I am not getting any support from BSNL.


regards

Wajahat

i m a bsnl cellone customer user from jharkhand
presently i m in dhanbad
i m having no [protected](bsnl prepaid)

auto subscription by company is being done and my balance has been reduced from rs 71 to rs 41 ..

even if no reply or call being made by me to company or any msg

1 msg frm company came about the subscription automatically ..

i had activated dnd(DO NOT DISTURB) too 2 months before ..
how is it possible then

i want my money back and no such complains in future

i hope to respond soon


i have called customer care many times but no response is given

I had paid my bsnl land line[protected]consumer No. [protected]) for Rs.903/- on 19.02.2011 through bsnl online via Indian bank credit card the amount was deducted from my account but the bsnl receipt was not generated and its showing the was outstanding till date .please confirm the receipt of payment of the given phone number, having the bill no-[protected] dated 10.02.2011.

After many months I received soft copy bill showingRs 1664.60 outstanding.Last bill I paid in Jan11 and present bill showws2405/including outstanding1664.60p.Out standing bill amount does not indicat details. I demanded details vide my bsnl complaint HAR/CO/2011/1161. No reply received.Mycust ID is [protected] and a/c no is [protected].It is common to my area that bills are not sent.
What should I do.
VK Gaur

Respected Sir,
Seeing the advertisement at BSnL office trimulgherry i contacted Mr.Srinivas and his mobile number is [protected]. He is the representative of 'MY WAY IPTV (BSNL) Smart Digivision Pvt., Ltd,Himayath nagar, Hyderabad. MyWay IPTV rep Mr. Srinivas came to my place and explained about the systemm and he told me that if i am not satisfied with MyWay DTH system the deposit Rs 1500/ will be refunded. he gave an application form prepaid CAF No. 10067823.(MYWAY CUSTOMER APPLICATION FORM FOR INTERACTIVE VIDEO SEVICE BSNL. dated[protected].
SRINIVAS ASKED ME TO FILL UP THE ADDRESS AND REST OF THE FORM DETAILS HE WILL FILL UP. I gave a cheque for Rs.1500/- Copy of the application form no. 10067823 was given to me. Later on when i was going through the copy that I found it was used for some one else. Next day I reported the matter to the Hyderabad office of MYWAY IPTV.
After four days two persons came and installed IPTV connection.I was not satisfied with the system and returned the IPTVSTB BOX (S/N AT[protected]; MAC::001CA8A09D74 ), REMOTE, ADAPTER AND AUDIO VIDEO CABLE to Mr.Ibrahim Area manger MYWAY IPTV Hyderabad on[protected]. The corespondace resting on the subject resting on the subject can be provided. I request to you do the needful to get the refund of Rs 1500/- . MYWAY office telephone Number[protected] and Mr. Ibrahim's mobile number [protected].
k.Kalyanaswami.

If log my compaint 15-20 days before to you and BSNL Jalandhar office regaridng installation of Broadband connection of bearing[protected] , but upto till date there is no any action have been taken regarding this. We have many times contact wth SDO, JE, BSNL Employees but no one gives response. Is there is no one who attend our compaint. Why BSNL publish false news in Newspaper (i.e. in today dainik Bhaskar Newspaper regarding 75% deduction in tarrif in broadband) , if you are unable to gives service. This is not good for your Company and not for us. If you are not providing us proper service. If you do not attend our complaint with this week. Then we will disconnect our connection along with Consumer Compaint Form, why we do not want to be customer of your BSNL.

This is for your information and necessary action.

Ram Lubhaya
S/o Inder Ram
Village :- Mohadipur Aryian
Jalandhar , Punjab -144001
Mob :[protected]

Hello,
I have been fraudelently charged for value added services by BSNL Company on my BSNL prepaid mobile. I am being charged Rs 5 for subscription of Baba Ramdev pack,without my knowledge or confirmation. Pleases take the required action on this ongoing fraud.

Regards,
Habib Mohan Murmu

Dear Sir,

I have applied for BSNL Scheme "PYAR KI JODI". Under this scheme, the BSNL Landline/WLL holder can get SIM card free and talked free with one Landline/WLL.

I have a WLL line no.[protected] and I have taken free SIM card of BSNL, after that as per the rule of BSNL it sholud be recharged by Rs.33/- for operation. I have tried to recharge the SIM card no. [protected] but it not recharged by any retailer or not activated. The BSNL scheme is totally failed in operation. They have advertised for that and when we have tried for that the benifit is nothing..

With kind regards,

Pinakin D Parikh

i am sandip kumar ghosh my bsnl no is [protected]
addsess-----vill-jagannathpur
p.o-sindur topa
dist-birbhum
PIN-731201
west bengal
i can not access gprs inmy phone nokia 7210 supernova and data data
i launch a complain in 12/02/2011
complain no -b12wb191346
but they are unable to solve this problem
my alternate phone no is [protected]

Hi,

I am Dr.Papia Ghosh want to register my Mobile no [protected] at your DND scheme.I make SMS to

1909 to activate this service on 1) 9/8/10 at 5.34pm 2) 2/1/2011 at 12.29am 3) 5/1/2011 at

3.32pm 4) 15/1/2011 at 4.02pm 5) 17/2/2011 at 6.21pm but no return SMS came into my mobile. As a

result DND not yet activted in my mobile.


So my earnest request is that please activate DND at my phone number.


Thanks & Regards,

Dr.Papia Ghosh.

I am having a cellone connection [protected]. I am unable to download duplicate bill for this month inspite of repeated attampts.

Dear Sir,
Have purchased a Micromax MMX 300G Data Card from BSNL with a 3g sim of the current Rs606 plan.The problem is that the network signal keeps on fluctuating between 3-4 bars and for downloading the speed hardly reaches 120KBps.I stay in RameswarPatna area which is near to the Old town in Bhubaneswar.I had the impression that BSNL will be the best service provider but it isn't.Please help me out in this regard.

Sanjay Mishra
[protected]@yahoo.com

SUB:- BSNL BROADBAND NOT WORKING[protected]


I AM SUBSCRIBER OF BSNL BROADBAND SINCE LAST 6 YEARS. NOW I AM SO MUCH DISSATISFIED WITH THE POOR SERVICE OF BSNL BROADBAND.

1. MY BSNL BROADBAND IS NOT WORKING SINCE LAST 15 DAYS. MY COMPLAINT NO IS [protected]. THERE IS NO POSITIVE RESPONSE OF BSNL STAFF AND OFFICIALS. THEY TELLING ONLY THAT WE BOOKED COMPLAINT DOCT.
2. I GIVEN LETTER FOR MY ADDRESS CHANGE TO KAPURTHALA BSNL OFFICE IN THE MONTH OF SEP 2010, BUT TILL NOW THEY NOT CHANGED MY ADDRESS.I NOT GETTING BSNL BILLS SINCE LAST 5 MONTHS.
ALTHOUGH I DEPOSITED BSNL BILLS OF LAST 3 MONTH BOUCHER NO JL-D[protected] DT. 10.2.2011 RS. 2349/-.
3. IF BSNL CONTINUE THESE TYPES OF POOR SERVICE AND NON-RESPONSIBLE BEHAVIOUR WITH THEIR SUBSCRIBERS THIS WILL CONTINUE OF BSNL SRVICE DISCONNECTION.

I am the user and of the BSNL prepaid mobile no [protected] Iit is more than a week when ever I am calling the customer care centere No.[protected]no one attending the phone. Further the same problem occurs to my cousin Umapathi Mobile No.[protected] that unauthrisedly deducting money for devotional songs as he never applied for providing the devotional songs . This practice continuing last two months onwords . So humble request is that kindly stop this practice of deducting moey with out any demand from our side for installing devotional songs. Further please take care of your custumer care or call centere providing service to customers.

I had bought a 3G Data Card from BSNL customer centre at TDM Ballia, Dist- Ballia(UP). with Reciept No 3939 dated 05/02/2011
Along this I get a 3G SIM free with [protected] and officers alloted mobile no . [protected] of the same SIM.
The officials at BSNL O/O T.D.M. Ballia(UP) suggested me to do the FRC of RS. 120 and for net surfing charge with Rs.275/= for running your SIM.
I had Spent my money in doing FRC for Rs 120/= and Rs 275/= for net surfing.
But I am in vain when I didn't get any recharge amount in the Said Number. After Due enquiry I came to Informed that the SIM no. does not matched with Issued Number(for mobile) i.e. SIM No.[protected] does not matches with mobile no . [protected] of the same SIM.

I asked the BSNL officers who is responsible about my Vain and mental harassment for more than 10 days also I asked the officers to refund my all dues and alloted me new 3 G Sim free of cost, or do some needful

Subhash Chand

D. D. Singh Compoun
@ Post - Nagara, Ballia(UP)

Respected Sir,
This is to inform you that i Malay Kumar Singha a user of BSNL telephone with my landline number [protected], exchange- Nabanagar Halisahar ,dist 24 parganas (north), pin -743136 has lost my user portal id and password and thus unable to check the status of my account usage, i shall be highly obliged if you please provide me those important details .

thanking you,
yours faithfully
Malay kumar singha

I have applied for mobile number portability from my BSNL no. [protected] to aircell on 8.2.11; but still no. not ported. Enquired @ Aircell; but BSNL have not yet replied to aircell. By rule, they have to port within 7 days. Kondly help.

It is sad and very unfortunate, in spite of my repeated complaint, Internet connection is getting failed frequently and no solid action taken from BSNL to help their Customer.

I am really sorry to know the unhelpful attitude of all though there are several GMs, DGMs,.DETs, AEs, Nodal officers, Grievance officers etc.No one is taking any responsibility to rectify & find out some solution for trouble free internet.

Whenever i make complaint, I am getting different version from various BSNL Officials like:

1) Cable Fault
2) System Failure
3) Server problem
4) unauthorized digging of trenches
5) Different cable connections for different people
But no one takes little responsibility to find out "WHAT IS HAPPENING IN MEDAVAKKAM". Some people neighbors are not having the similar problem. Why only particular residences are getting affected frequently?

I feel, it is a SHAME and bad example for poor performance & unhelpful attitude of BSNL

I PURCHASED SUPER POWER PACK ON FEB 09 & THE VALIDITY END ON JULY 2011. AT PRESENT I HAD Rs 76/- IN MY ACCOUNT. SMS WILL RECIEVE ON 17.02.11 TO MAKE RECHARGE WITHIN 18.02.11, TO AVOID TO SUSPEND THE A/C, BUT I RECHARGE IT ONE DAY DELAY @ 19.02.11. NOW I HAVE Rs 176/- IN MY ACCOUNT, AGAIN THEY SMS ME TO RECHARGE WITHIN 06.03.11, & AGAIN SUSPENDED ALL MY OUT GOING CALLS, ( THE VALIDITY OF Rs 110/- IS 30 DAYS), SUSPENDED THE OUT GOING CALLS IS TOTALLY INJUSTICE I WANT TO KNOW HOW THEY CALCULATED THE RECHARGE CURENACY SHOULD BE USED WITHIN 24 HRS. SO I WANT CLARIFICATION 7 SUBMIT MY COMPLAINT.

MY MOBILE NUMBER [protected]