Bharat Sanchar Nigam [BSNL] Complaints & Reviews

I dnt know if anyone have faced this issue or not.

I am from kolkata and using Huawei UMG1831

i was shocked to see bsnl is capping their connection for new 3g connection.

i was shocked to see bsnl is capping their connection for new 3g connection.

chk the screen shot below.

see the Negotiated QoS 128 kbps uplink and download. I called bsnl cus care but as you expect no resolution was taken for this issue.

Here I am requesting to you to stopped the facilities ON LINE GAMES downloading from my broadband
connection ( phone no.[protected]. I am not using this facilities from last 04 months.
Please do the needfull from this month onwards.
Regards
R.M.SINGH
PHONE NO[protected]

I have not given any request o[censored]stav pack. but every week they deducted Rs.5/- for the same. also deducting Rs.1/- every night 11:00p.m. saying your last call Rs.1.00/-. When i visited bsnl office. nobody knows what is utsav packe? also unable to tell me how same activativated on my cell. and how i deactivate it. i have lost more than Rs.100/- balance due to this.

Dear sir
My telephone number is [protected]. I have applied for BB HOME COMBO UL750. I had paid Rs6479 as( i am a public sector employee) the required fees for annual plan. The monthly statement of novi,e 01.11.2010 to 30.11.2010 showed the rent is nill. But the monthly bill of dec 2010 i,e 01.12.2010 to 31.12.2010 shows that the rent is Rs.701.61 etc. and the balance amount in my account is Rs - 4310.78. I am not anle to understand in which plan i am using broadband. Please explain.
by
balasubramaniam

DEAR SIR
I HAVE OPTED BB HOME COMBO UL 750 PLAN. I HAVE PAID ONE YEAR FEES IN ADVANCE ON 03.12.2010.WIDE RECEIPT NO.[protected] RS.6479. YOUR BILL FOR THE MONTH 01.11.2010 TO 30.11.2010 CLEARLY NOTED THAT THE MONTHLY CHARGE IS 0.00. BUT THE BILL FOR THE MONTH 01.12.2010 TO 31.12.2010 THE MONTHLY CHARGE IS RS.701.61 ETC AND THE AMOUNT IN MY ACCOUNT IS 4310.78.

From my BSNL Mobile number ([protected]) i am not able to call on some specific number from last 6-7 days. Earlier i was able to call those numbers but not now. All of those numbers are BSNL also. Also i tried to talk to BSNL Customer Care representative but they put me on hold for 20 minutes around and then themselves disconnected the call. This hanging up of call by customer care executive is not 1st time it had happened many times back too. After that I don't know how but we are not able to call them as if they have done something so as we cannot connect our call to customer care.

Dear Sir,

I am having IPTV connection on my BSNL no[protected].For same I have paid 2000/- Rs for IPTV setopbox.Since Apr2010 due to some resion I hadn’t recharged this myway connection and when in Nov2010 month I tried to use this connection, setop box not authorized shown in TV screen.
When I have made a call in IPTV customer care then they confirm me that my this connection has disconnected and I have to take new connection in place of our old and pay 2200/- Rs again for new setop box for new connection. I have shocked this type of cheating. No person communicated at a time of first time installation of IPTV new connection on my BSNL no. this type of conditions that if we fail to recharged you myway services you have permanently disconnected my services and your setop box for which I have paid 2000/- has total worthless and no use for me.

So, I have requested for the cancellation of the MyWay IPTV connection during Nov 2010 and till today (Jan 2011) no action on this and not refunding my Deposit 2000/-. I have sent continues reminders by mail and also called the help desk about same and getting the same response that within 48 hours it will be resolved. Please help me to resolve my discussed issue.

Thank You

Chanchal Dwivedi
BSNL No.-[protected]
Cell no :-[protected]
[protected]@yahoo.com

BSNL is the worst internet provider in our country. They want to us to pay the bills on time and if not they know how to impose the fine on us. But, they aren't concerned about our problems at all. I'm facing the broadband cable problem since 2 months. They come repair and in 2 days again the problem repeats and when I asked the technician to change the cable, he tells me, from where to get the new cable? What a disgusting answer? Does he going to spend from his pocket to get a new cable for me? They take our hard earned money and just sit in the office and take their monthly salary without any worries. We're the people who suffer even after paying the dues religiously. Shame on BSNL and their authority. I wish, I could change my broad band connection. Unfortunately, due to my location, I can have only BSNL :( and that's why BSNL is taking advantage of poor people like us.

BSNL is running value added services and the sms from 56505 are sent by BSNL Source for info: http://bsnl.onmobile.com:9000/KolWeb/sub_ser_1.html.

They deduct amount from your balance even if you do not subscribe to the service. The customer care people do not have answer, they just ask whether you want to continue the service or stop the service.

BSNL and its allies in the value added services part are cheating customers. I have suffered from such instances two times and want people to act against it and complain to the authorities so that we will not suffer from such problems.

dear sir my BSNL this number [protected] up west circle number .


i want activate gprs service this BSNL number but call cc number and send many sms for activate service so plz activate my gprs service because my all bsnl network so i do not want to changes number and select other network .

if you can not give me gprs service than i change my number
i request for gprs service so plz activate this service
thank you

SIR,

I AM FEELING VERY HARASSED BY UNKNOWN SMS WHICH SENDS USELESS SMS BUT ARE CHARGING MONEY WITHOUT MY CONSENT. WHEN I REPLY U"UNSUBSCRIBE", MESSAGE DOES NOT GO. SMS IS COMING FROM[protected] WHICH IS REGULARLY DEDUCTING RS 10 EVERY WEEK. FROM YESTERDAY SMS CAME FROM 55678001 WHICH DEDUCTED RS 1. I HAVE PAID MONEY TO BSNL & CREDIT STANDS TO MY MOBILE ACCOUNT. WHEN I HAVE NOT GIVEN ANY AUTHORITY TO DEDUCT, FROM MY ACCOUNT HOW BSNL IS DEDUCTING AND TO WHERE IT IS BEING SIPHONED. I HAVE TAKEN THE HELP OF BSNL CUSTOMER CARE [protected] , THEY TRACK THAT THESE MESSAGE ARE CROPPING UP FROM THEIR SERVER AT CHANDIGARH, BUT ARE NOT ABLE TO STOP THEM. pL HELP & GUIDE TO STOP DEDUCTION FROM MY ACCOUNT AND TELL ME THE PROCEDURE TO GET INFORMATION UNDER RTI ACT AS I WANT TO SUE THESE BSNL OFFICIALS FOR UNNECESSARY HARASSMENT TO CONSUMER.

SUNIL DATT BHARGAVA
BSNL MOBILE NO [protected]

From 28 May 2010 till 28 July my landline no-2729540 remained cut-off due to GVMC road work and cutting of cable.On contacting the concerned DEE and down yhe line SDO and JE all promised me for providing rebate for that period but so far nothing has been rebated.Truely represents India "Hopeless"

My Name is Bhole shankar goyal. i have took a BSNL Broadband Internet connection dtd on 3 jan 2011 on my landline no. 233547 but since the date thare is no regular connectivity of internet and after calling on customar care centre they give a No. that is 1957 and told me to register your complain on this no. and after half and hour contuine calling on this no. i didn't get any satesfied answer so will this consumer fourm do a fovour for me its a highly oblised request from my side plz. short out my complain as soon as possible plz. otherwise i have to do somethiing vary strong.
and Please call me in day time.

i buy link top CDMA2000 1X USB Modem U100 from BSNL driver CD have itself, i try to install to my laptop window 7 but it's telling was not found drive when i am installing it and i check the read me file there are only win xp and vista no win 7, please reply me how to get driver or how to install to win 7 my email ID raj.m.[protected]@gmail.com...

I have Bsnl prepaid mobile phone. On 18/01/2011 Bsnl charged me Rs.5.00 but I have never call or message to anybody. Then I have complaint customercare ( Complaint no.4678246) they told me your problem will be sloved within 24hr but problem not sloved. Then After 4days I have again call to him then agian he told me sorry sir your problem will be sloved within 24hrs & disconnect the call & thattime he charged me again Rs.9.59 for calling with him on his toll free service no.So I have agian complaint ( no.4691295) but they till never sloving my problem & never return back my balance refund. So i calling again & again but they are not transferring my call to his & never slove my problem.My other Bsnl user friends are facing same problem.
Regards

Hi im Shiva, im a BSNL PREPAID customer since 2years, in this two years i faced some problems with this provider like deduction of balance from my prepaid account for unknown reasons, charging me more rates than usual, and more over the customer care providers, they will make me to hold for nearly half and hour or more to take one complaint and not solving it after more than 72hrs after making a promise in solving it in 24hrs, making me hold in line and improper response from customer care people.
I recently logged a complaint against my balance deduction recently while i was looking to change my service from bsnl to other service through MNP, i got shocked by looking my balance as negative from positive.i logged a complaint on 23rd jan 2011 regarding this, cc people said i activated some service which i dint do. after taking that complaint he promised to clear that within 24hrs, which he dint do, later i called again after 24hrs they said they will review my complaint and send me details in 2hrs, which again he failed. After 48hrs i called again, but response was again poor i logged a complaint again on that, no response again yet. Each time i was wasting my half an hour to one hour of time for calling to cc, answers i used to get were, NO ACTIVE SERVERS, NO SENIOR EXECUTIVES, CANT HELP, MUST WAIT FOR SOME MORE TIME, CALL US AGAIN AFTER 1HR OR SO, etc..,
I please request you to solve my problem as soon as possible. Thank you

Dear Sir,

I have land line phone( No-220011),which is forwarded for cancellation with application for closer basic telephone connection on 30.11.2009 with paid bill of amount Rs - 661/-. later on one bill is again come on dated 06.12.2009 & amount is Rs 603/-,this bill is also paid on 29.10.009.now period is more than one year and three months but still date i do not received any corresponding latter & recovery Amount,which...

sir,
Our tele phone no.[protected] not working from 1st january 2011 and we informed to our thankamony and murikkasserry exchange but no response from concerned dept. myself i am binoy joseph working in kuwait now the situation is iam unable to contact my parents since last 26 days so please do needful and favourable at the earliest


BINOY JOSEPH

KUWAIT

BSNL is fooling customers. Considering the comparatively cheaper data plans, i shifted to Bsnl 3G from Tata Docomo 3G. But my decision went wrong when I got 15-20 kBps meager speeds during 8 am - 11 pm, after tht only 120-150 kBps( these r downloading speeds with IDM, surfing speed is more worse than downloading speed). I opted for Rs.606 data plan. I m having to stick with this stupid company till the end this month, coz i cant afford to go for another data plan of docomo.
I m residing within 400 metres of main Bsnl exchange tower and using ZTE MF180 3.6mbps device.

I suggest people to go for Tata Docomo 3G, because it gives consistent speeds of 2 mbps - 3.2 mbps on 3.6 mbps device for 24 hours.

Dear admin, please escalate my complaint to BSNL officials. i badly need good net speeds, but unable even to surf websites with bsnl 3g.

Hai I am residing in a village named Poyya in Thrissur District, Kerala. I applied for a broadband connection from BSNL office in Mala, which is the office to provide BSNL service for our area, in November 2009. I got WLL connection with a guarantee that I will provided broadband landline connection as soon as possible. I waited for 6 months...after that one day the lineman came and told me he can arrange for connection. I said ok...then I went to BSNL office to pay my bill and met JTO and told him that lineman told me he can give the connection and asked him to kindly process my application. He asked me to re-submit an application stating to change the WLL to landline...I did that. After 4 months the cable came to my house and it is still lying in ground. When I enquire about this with an officer in Thrissur office to whom complaints are given, he said he will look into that...then no answer....Then I called JTO and asked him...he told I will get the connection in 1 month....I called the lineman...he told he will not do anything since I contacted JTO....I asked JTO...he told lineman only can do anything....suddenly one day my neighbor got the connection after giving an application just one week before....I asked him how....he told "BRIBE the lineman" u will get it.....

This is what happening now....JTO and lineman and not in good terms and they are playing with my connection which I deserve.....secondly, I have to bribe the lineman for the connection....

One day a lady from the exchange called me and asked did I apply for the connection? Is BSNL laying cable to all the house in the country with applying for that??? then HOW come they lay the cable to my house....

From my experience to get a connection from BSNL either kneel to ground and beg with every person in the exchange or bribe them.....

Even giving a complaint to the person authorized for that is not enough

I dont understand what mistake I did.....not paying bribe or contact JTO....

anyhow I had enough with BSNL....let me wait for a private provider....I will cost me more but I will get the service.....