Bharat Sanchar Nigam [BSNL] Complaints & Reviews

Dear Sir,

I have been using BSNL broadband for the past 1 years. My BSNL landline number is[protected].Till now i was happy with the billing of BSNL. But from 6-7 months i saw that an additional amount of Rs.149/- has been charged against MoD(Music on Demand). When enquired at exhange, they said its from bsnl.hungama.com . I am tottaly not aware of this service and i called up hungama.com customer service and understood that the service was not activated without my consent, neither i didnt get the activation details for the said service.

I really dont know why i am suppose to pay for something which i havent subscribed.

For the past 3 months , i am trying to escalate the issue with support.[protected]@hungama.com, but i am not getting a proper reply from them.

It would be really appreciated if you can take an action on this , as i feel it really humialing (as Rs 149 makes bigger amt). It really kills the reputation of BSNL.

If i am not getting a proper respose from hungama OR BSNL, i will be forced to move this to consumer court and fight against this cheating.

I want to have this issue sorted out without such hassled. I request you to intervene and guide where to complain about this.

Thanks & regards,
Arun Kolte
[protected]
[protected]

Your Port in request for Mobile Number [protected] has been rejected by your service provider due to UPC mismatch. For any queries please call[protected]Ind#

If call the toll free number[protected], it goes to Tata Indicam. But my service provider is BSNL and I am Switching to Tata Docomo. If i ask Docomo Officer he says its BSNL error.
The UPC number which is Given to the service provider is same which is sent to me by 1901.

Dear sir,

My name is Naresh babu Chippada

Iam writing this complaint from hyderabad..I Use to have an Airtel mobile connection ([protected])..I applied to change my Mobile network from Airtel to BSNL on the same num by using mobile num portability..when I applied for this portability at paradise cellone office on 27/01/2011 they advised that the network change will be done in 1 week and also advsd me that once my airtel sim gets deactivated then the number will get activated on BSNL sim within 1or2 hrs..however ...on 05/02/2011 my sim was deactivated from airtel and since that day every day iam calling to BSNl customer care and was checking when it will get activated ..every time i gave a call to the customer care ..they use to advise me that it will be activated in 24 hrs ..but it was never ..some how it was activated on 11/02/2011.. since that day on my sim it is showing up as bsnl mobile..however iam not abel to recieve incoming calls..when i call to that number it says number does not exist ..so every day iam calling teh customer care on 1503 from the sae num ([protected]) and speaking to the agents about it and they were advsising me that it will be done witin 24 hrs..but still it was never succesfull..On 12./05/2011 i spoke to a supervisor called usha in the customer care department and explained my whole situation to her ..she advsd tht she will raise a complaint for the technicall team and will resolve the isuue in 48 hrs...so i again waited for that time thinking that they will help me..however when i called on 14/02/2011 in the morning she advsd tht it is not yet 48 hrs and advsd tht i still need to wait for that time..so as i dont have an option i waited..again in the evening after completeing my 48 hrs time i called and she advsd tht she just spoke t the technicall tream and they advsd her that it will be done in another 6hrs...so i waited as usual and again on 15/02/2011 i called the customer care to speak with usha who promised that it will be done...however when i called for the first time the agent advsd that she is not availabel..so i advised that i will wait ..after some time he placed teh call on hold and disconnected teh call ..i again called in the after noon and they repeated the same thing..in the eveningf also i called and they are disconneceting the call stating that will place teh call on hold..so finally for the last time i called to teh customer care and spoke to Mr Devender and advsd him to xfr the call to supervisor..the i spoke to Mr Suresh Kumar (supervisor) who spoek to very rudely and advised me that it will be done in 24 hrs..and disconnectd the call..


I may not change there customer service behaviour but i want to know how can ,my issue be resolved and how can they learn how to deal with a customer...Please help me ..

My Cellone no -[protected] .I am facing a problem in deactivating my caller tune which was accidentally subscribed my me.I have called to Customer care more than 20 times but my issue has not been resolved since a month .I don't understand that for what purpose they are paid for? What I want is that my issue related Caller tune must be resolved as soon as possible as i have paid alot of money for this idiotic issue.
Unless I have to opt the way to knock the consumer forum door for this issue.
Will be thankful for this kindness.


Durga Shankar Singh
Student of B.Sc(IT)
NIIT
RNA Member NIIT

I am Siddharaj from Salem, Tamilnadu
I',m having vinadi booster which expires on 06.12.11. Till 2 days back I have been charging on the basis of pulse rate. From yesterday (14.02.2011) call charge is not deducted on pulse rates instead on the basis of Re.1/- for 1 minute duration. I'm very much worried and annoyed by this practise. My mobile no. [protected].

I hope this is because of technical problem. If so pl. rectify the same and see that the call charge is deducted on pulse rate.

I have a BSNL mobile connection (No. [protected]). A very useless and worse service of BSNL named HAMSAKAL SERVICE has somehow been activated in my number. I have sent the deactivation sms for several times. But all are in vein. the service has not been deactivated and I am bearing the expense for this service very unwillingly. I have repeatedly called the BSNL customer care. But they are not taking any step to stop the service. I am just fade up with such a carelessness. Please do the needful and let me get rid of this stupid HAMSAKAL service.

Anindita

my no is [protected] and i want call history and received messages detail from 1 st of february2011 in my mail i.e. [protected]@yahoo.co.in

For the past three months I could not monitor my broad band usage. When I enquire through customer care they give address selfcare.sdc.bsnl.co.in. But the page could not be opened. Please help me in this regard.

MY BSNL PREPAID NUMBER [protected] WAS RECHARGED WITH UNLIMITED LOCAL VOICE CALL VOUCHER COSTING RUPEES 300 ON JANUARY 28,2011,WITH A VALIDITY OF 1 MONTH ,BUT FROM FEBRUARY 14,2011 12 PM,I AM CHARGED AT 90 PAISE PER MINUTE(MY USUAL CALL RATE IS 60 PAISE PER MINUTE FOR LOCAL CALLS ACCORDING TO MY PLAN). AS A RESULT UNKNOWINGLY MY BALANCE REDUCED FROM 45 RUPEES TO -9.31 RUPEES

SAJIN.S
CONTACT NUMBER-[protected]
KOLLAM,
KERALA

dear sir please immediately stop/ unsub HUMSHAKAL SERVICE .my mobile no is [protected]

I RE CHARGED FOR RS 275 AT TELEPHONE EXCHANGE AT BHIWANDI BUT NOT CREDITED TO MY ACCOUNT NO [protected] VISITED THE EXCHANGE AND HE SAYS THAT HIS SYSYTEM SHOWS CREDITED HENCE HE IS NOT TAKING ANY COGNISANCE.
I FAILED TO SEND SMS AND THE HELP SAY THAT TO VERIFY THE SMS CENTRE NO [protected] IS CORRECT OR NOT I DO NOT HAVE ANY CUSTOMER CARE NOS. MY CELL NO IS [protected]
I SURFED THE BSNL PORTAL FOR COMPLAINTS OR HEPLINES FOR 3G DATA CARDS BUT OF NO AVAIL

Hi,

I had recharged my BSNL prepaid phone(+91-[protected]) with RC58 which activates the all @ 49 plan. For a couple of days I was able to make calls at 50p. However, now i'm being charged rs1 for all services. Please do the needful to see that its fixed. I'm unable to raise a complaint because the customer care is busy always and is pathetic.

Regards,
Eratha

SIR,
I AM HAVING CELLONE EXCEL PREPAID CONNECTION ACTIVATED WITH ALL 49 BOOSTER PLAN. THE TERMS AND CONDITION IS 49 PAISE PER MINUTE TO ANY NUMBER IN INDIA. HOWEVER ON[protected] AT 11.40AM WHEN I CALLED TO BSNL NUMBER [protected] FOR 10 Min 12 Sec, I HAVE BEEN CHARGED RS.16.50PAISE. THIS IS NOT CORRECT AS PER THE PLAN TARIFF AND FOUND EXORBITANTLY HIGH. REQUESTED TO CHECK AND CORRECTTHE ERROR IMMEDIATELY.
VARGHESE K K

I WANT TO PRE PAID MNP AIRTEL([protected]) TO BSNL. MY UPC CODE IS AS865583 DATED=31/1/2011 AND EXPIRY DATE IS 15/2/2011. I SUBMIT MY DRIVING LICENCE(XEROX) WITH 4 PHOTO TO BSNL EXCHANGE SIVASAGAR. BUT I HAVE NOT RECEIVED BSNL NEW SIM TILL DATE(13/2/2011).

PLZ HELP ME.

REGARDS

SAUMAR BURAGOHAIN
PH. NO=[protected]/ [protected]

Hi Team,

I requested for a BSNL Broadband connection through the BSNL representative on 29-Jan-2011. The person came to my place H.No#A-37, Sanjay Gram, Opp. Sector-14, Gurgaon, Haryana - 122001.

A person from BSNL office took the payment for Rs. 2350 on 29-Jan-2011 & filled the application form. He gave me a work order no. 749. When I tried calling the person (Shailendra Chauhan) who came for feasibility check on his mobile number ([protected]) he doesn't respond or he disconnects the call.

Regards
Pradeep Kallu

Dear Sir,

Today morning i have lost my mobile with the BSNL prepaid SIM and the no [protected],Request you to pl block the sim to avoid the missuse and pl issue a new sim for the same no.

Regards,

N.Krishnareddy,
Hyderabad.

Bad speed of bsnl 3g data card speed
I Was Purchases for bsnl 3g data card on[protected] with 7.2 Mb/s Speed but it never gives me a better speed. Always I am getting a speed of only 12 to 18 kbps during download. Immediately matter was reported to the S.D.O.. Commercial of BSNL, ROURKELA AND D.G.M. COMMERCIALS BUT NO RESULT. SINCE THEN I AM RUNNING FROM PILAR TO POST OF BSNL ROURKELA OFFICE . BUT NO RESULT. THEY ARE JUST HELPLESSLY WATCHING MY FACE AND MY COMPLAIN. MY 3G DATA CARD PHONE NUMBER IS [protected].

What can I do now tell me something....?
My Email Id [protected]@ymail. complz do reply me

MY PHONE NUMBER [protected]

I have bsnl broadband unlimited plan. From past many days I am getting very weak signal. I did lodge complain in Lonavla bsnl office but no one took my complain seriously and nor I am getting any response from them. I am facing this issue from past 4-5 months. Can you please help me out?

i want my username and password for selfcare.ndc.bsnl.co.in site ,on which i had registered 2 weeks before and still not received my password so please help in issuing me my password as soon as u can because without this password i m unable to check my broadband usage . so send my username and password on my email soon because local authorities response is not satisfactory

my details r as follows :-
customer id -[protected]
tel. no. 01336#224694

Previously registering in NDNC(national do not call) was not possible. I had hoped after new system effective 10.02.2011 things will be ok. But still BSNL is sleeping. Registering by sms to 1909 is not accepted. Calls to 1909 from all BSNL mobile unfortunately connects to BSNL landline service. When asked about that they say that is problem in BSNL and has been remained since long time and can't say when will be rectified. All most every service providers except BSNL readied on 10th Feb 2011 for the new type of registry. But this state owned company's highly paid people are still inactive. Even after complaints no response has been got. Plaease do needful.