Bharat Sanchar Nigam [BSNL] Complaints & Reviews

Despite numerous telephonic, fax and web complaints about phone and broadband[protected], no solutions have been worked-out. The warning for disconnection has been given.
Dr. Ram Bhajan Lal Soni

sir ,
maine apna bsnl andline connection[protected] ko katwaya tha aur saath hi saath auski receipt bhi li thi and instument bhi jama karaya tha par har mahine bill aa rahe hai manawar office aur dhar office me koi jawab nai de raha hai ....................i hope thats final way to complaint at you....please aap mere no
[protected] jo ki ankit kumar hemant kumar ke naam se tha auske baare me respond kare aur secureaty deposite bhi vapas dilane ka kast kare
ankit khandelwal
[protected]
siinghana road manawar

Dear sir/Madam,
I Yogesh devi complainting for bsnl service provider that customer care no. not responding from last 5 days.bsnl customer care no:- 1503 for prepaid mobile. since balance check request not activated (*123# or *112#) i can not see my balance from my mobile no.. same problem occures in my family member. but due to bsnl lack of service we can not find solution. so u r reqested pls.help in this matter. & give solution.

I have recharged my BSNL Prepaid Mobile Nos. through BSNL online recharge, Rs. 220 for Mobile No.[protected] and Rs. 55 for [protected] on 15th Feb 2011. The amount the already deducted from my Punjab National Bank account, vide transaction ID Nos. TRTR/[protected]/[protected]:37:32/UBP and TRTR/[protected]/[protected]:44:01/UBP

I am registered user of BSNL online recharge, My user ID is : shajanjosepj

Kindly look into the matter and recharge my mobile Phones at the earliest.

Regards

Shajan Jose
[protected]@gmail.com

When i call to other network they charge more than respective my plan.
my plan is : nastham
(when i call to except BSNL network they charge extra amount)

for example:

i called [protected] at 12:11p.m in[protected] and my call duration is 457 secondas,to this call they charge Rs 5.70 ,according to my plan to charge Rs5.484.
in this case they charge more than actual charge.

i faced this problem since 2 months.

i teel this problem BSNL they are not respond properway.
and i given complient also my complint number is [protected] this is given[protected] date.

The Mobile Service Provider 59595 activated some service as free trial on my mobile. Later on they subscribed it without user permission. Since last few months 59595/[protected] renew it without user permission and charge money from balance. It looks as the company is adopting illegel ways to earn more profits.Please Deactivate services of 59595/[protected] and refund money. Also ACTIVATE DO NOT DISTURB SERVISE to get rid o[censored]nwanted SMSs

The Chief G.M. Telecom,

Sir,

This is to inform you that we are facing some problem from your BSNL Office staff and field staff. We have applied for new connection on dt 02.02.11 of Landline and New Broadband for home use. But upto till date Broadband is pending. After many times request to your BSNL office for Rural AREA, Jalandhar regarding Installation of Broadband. They said your order firstly made on dt 10.02.11 after some problem they cancel the same. Now their conversation, they said orders are pending at Chandigarh office (As per Chaman Lal (J.E.) and Mr. Rajan[protected]. Please give some small attention to our written request. We are facing problem regarding Installation of Broadband of Tel .No.[protected]. The Service man is also lazy and does not pay attention to our request. Please give proper reply when you install the connection either in this month or next one or two months. As your know now BSNL is Covering India but due to some of Lazy and irresponsible employee’s, customer are facing problem. Please give attention to our written request ASAP. Waiting for reply.


Ram Lubhaya

S/o Sh Ram Lubhaya

Village :- Mohadipur Aryian, Near Talhan

Distt. Jalandhar

Punjab-144001.

Mobile :[protected]
Tel no.[protected]

hii
sir i have a mobile connection from the name RAMA DEVI BOHRA
which no. [protected] and i have got puk number but when i enter the pin code 0000
then it will again showing verify new pin code then i hit a trail of 6 time 0000, 1234 but all the time it showes code error
i m geting very irritate to that mateer so plz be takle nessary action and guiise mw what will i do ??


THANKS

Dear Sir/Madam,

I'm Kumar From RajaRajeshwari Nagar,Bangalore.I'm a retired PSU employee.I'm obtaining Landline and broadband service from BSNL,Bnagalore (I'm in Broadband Plan:BB Home Combo ULD 900). I've chosen the payment method as annual (Rs.9000 p.a. - 20% PSU Rebate= Rs.7200 p.a).and I have payed all my bills up to date. I've been charged some or the other charge every month for the amount less than Rs.500 until last month. Inspite of that I've been paying the outstanding amount.but this month BSNL have charged me Rs.1958 as Accesories Rentals which I think is in appropriate. I've surrendered the Modem that they had provided long time back. I'm not sure what accesories charges are they talking about. Please look into this issue and help me on the same. I'm a senior citizen and I cannot bare such huge misclaneous expenses.(Below is the image of the bill for the month Jan-Feb'11 attached for the reference).



Thanks and regards,

Kumar N S.

SIR,
my bsnl sim is converted into 3g without any notification. On inquiring they said "you had recharged by Rs. 1. which i didn't want my message card is expired before due date .

name: vivek kumar
adress:,NIT allahabad ,tagore hostel ,room no. 95,teliarganj
contact no. :[protected]

Dear Sir,

I have been using BSNL broadband for the past 1 years. My BSNL landline number is[protected].Till now i was happy with the billing of BSNL. But from 6-7 months i saw that an additional amount of Rs.149/- has been charged against MoD(Music on Demand). When enquired at exhange, they said its from bsnl.hungama.com . I am tottaly not aware of this service and i called up hungama.com customer service and understood that the service was not activated without my consent, neither i didnt get the activation details for the said service.

I really dont know why i am suppose to pay for something which i havent subscribed.

For the past 3 months , i am trying to escalate the issue with support.[protected]@hungama.com, but i am not getting a proper reply from them.

It would be really appreciated if you can take an action on this , as i feel it really humialing (as Rs 149 makes bigger amt). It really kills the reputation of BSNL.

If i am not getting a proper respose from hungama OR BSNL, i will be forced to move this to consumer court and fight against this cheating.

I want to have this issue sorted out without such hassled. I request you to intervene and guide where to complain about this.

Thanks & regards,
Arun Kolte
[protected]
[protected]

Your Port in request for Mobile Number [protected] has been rejected by your service provider due to UPC mismatch. For any queries please call[protected]Ind#

If call the toll free number[protected], it goes to Tata Indicam. But my service provider is BSNL and I am Switching to Tata Docomo. If i ask Docomo Officer he says its BSNL error.
The UPC number which is Given to the service provider is same which is sent to me by 1901.

Dear sir,

My name is Naresh babu Chippada

Iam writing this complaint from hyderabad..I Use to have an Airtel mobile connection ([protected])..I applied to change my Mobile network from Airtel to BSNL on the same num by using mobile num portability..when I applied for this portability at paradise cellone office on 27/01/2011 they advised that the network change will be done in 1 week and also advsd me that once my airtel sim gets deactivated then the number will get activated on BSNL sim within 1or2 hrs..however ...on 05/02/2011 my sim was deactivated from airtel and since that day every day iam calling to BSNl customer care and was checking when it will get activated ..every time i gave a call to the customer care ..they use to advise me that it will be activated in 24 hrs ..but it was never ..some how it was activated on 11/02/2011.. since that day on my sim it is showing up as bsnl mobile..however iam not abel to recieve incoming calls..when i call to that number it says number does not exist ..so every day iam calling teh customer care on 1503 from the sae num ([protected]) and speaking to the agents about it and they were advsising me that it will be done witin 24 hrs..but still it was never succesfull..On 12./05/2011 i spoke to a supervisor called usha in the customer care department and explained my whole situation to her ..she advsd tht she will raise a complaint for the technicall team and will resolve the isuue in 48 hrs...so i again waited for that time thinking that they will help me..however when i called on 14/02/2011 in the morning she advsd tht it is not yet 48 hrs and advsd tht i still need to wait for that time..so as i dont have an option i waited..again in the evening after completeing my 48 hrs time i called and she advsd tht she just spoke t the technicall tream and they advsd her that it will be done in another 6hrs...so i waited as usual and again on 15/02/2011 i called the customer care to speak with usha who promised that it will be done...however when i called for the first time the agent advsd that she is not availabel..so i advised that i will wait ..after some time he placed teh call on hold and disconnected teh call ..i again called in the after noon and they repeated the same thing..in the eveningf also i called and they are disconneceting the call stating that will place teh call on hold..so finally for the last time i called to teh customer care and spoke to Mr Devender and advsd him to xfr the call to supervisor..the i spoke to Mr Suresh Kumar (supervisor) who spoek to very rudely and advised me that it will be done in 24 hrs..and disconnectd the call..


I may not change there customer service behaviour but i want to know how can ,my issue be resolved and how can they learn how to deal with a customer...Please help me ..

My Cellone no -[protected] .I am facing a problem in deactivating my caller tune which was accidentally subscribed my me.I have called to Customer care more than 20 times but my issue has not been resolved since a month .I don't understand that for what purpose they are paid for? What I want is that my issue related Caller tune must be resolved as soon as possible as i have paid alot of money for this idiotic issue.
Unless I have to opt the way to knock the consumer forum door for this issue.
Will be thankful for this kindness.


Durga Shankar Singh
Student of B.Sc(IT)
NIIT
RNA Member NIIT

I am Siddharaj from Salem, Tamilnadu
I',m having vinadi booster which expires on 06.12.11. Till 2 days back I have been charging on the basis of pulse rate. From yesterday (14.02.2011) call charge is not deducted on pulse rates instead on the basis of Re.1/- for 1 minute duration. I'm very much worried and annoyed by this practise. My mobile no. [protected].

I hope this is because of technical problem. If so pl. rectify the same and see that the call charge is deducted on pulse rate.

I have a BSNL mobile connection (No. [protected]). A very useless and worse service of BSNL named HAMSAKAL SERVICE has somehow been activated in my number. I have sent the deactivation sms for several times. But all are in vein. the service has not been deactivated and I am bearing the expense for this service very unwillingly. I have repeatedly called the BSNL customer care. But they are not taking any step to stop the service. I am just fade up with such a carelessness. Please do the needful and let me get rid of this stupid HAMSAKAL service.

Anindita

my no is [protected] and i want call history and received messages detail from 1 st of february2011 in my mail i.e. [protected]@yahoo.co.in

For the past three months I could not monitor my broad band usage. When I enquire through customer care they give address selfcare.sdc.bsnl.co.in. But the page could not be opened. Please help me in this regard.

MY BSNL PREPAID NUMBER [protected] WAS RECHARGED WITH UNLIMITED LOCAL VOICE CALL VOUCHER COSTING RUPEES 300 ON JANUARY 28,2011,WITH A VALIDITY OF 1 MONTH ,BUT FROM FEBRUARY 14,2011 12 PM,I AM CHARGED AT 90 PAISE PER MINUTE(MY USUAL CALL RATE IS 60 PAISE PER MINUTE FOR LOCAL CALLS ACCORDING TO MY PLAN). AS A RESULT UNKNOWINGLY MY BALANCE REDUCED FROM 45 RUPEES TO -9.31 RUPEES

SAJIN.S
CONTACT NUMBER-[protected]
KOLLAM,
KERALA

dear sir please immediately stop/ unsub HUMSHAKAL SERVICE .my mobile no is [protected]