Bharat Sanchar Nigam [BSNL] Complaints & Reviews

I am a BSNL cellone prepaid customer.My number is [protected]. I got a message saying that if I want to start DND (DO not disturb) to avoid unwanted calls and messages,please sms the 'start DND' to 1909. I did the same.I got a reply also that it was registered.

After 2/3 days I got another message from the same number saying my previous message was not in the proper format and I was to resend it in the format as shown.There was no mention at all about any charges etc.

I tried to contact the company on given toll free customer care number but it took more than 40 minutes to get through and as soon as I mentioned of this new message,my call got discontinued.I tried again and same thing happened again after say 32 minutes.

Getting tired I resent the message in the shown format 'start DND1,2....7.

Next moment I got automatic information that Rs.5/- were deducted from my balance.

This is either cheating or stealing by the Gov.run company.

There are no email addresses available any where to contact the proper authority in this regard.

What to do?

Abid Maskati---Pune.

This is to be informed that I am a BSNL customer with Customer Id:[protected]. I have been using this service since last 10 years. I am also using the Broadband service provided by BSNL. But I am very sorry to say that I am not much satisfied with the recent poor response from BSNL regarding resolution of any faults pertaining to my connection (Tel No:[protected]. This connection gets dead very frequently, and after logging a docket, it takes more than a week to get the problem resolved. And after a few days the problem is resolved, it happens again.

Even now the connection is dead since last 3 weeks. I logged a docket for that long back, but am yet to receive any response. In order to follow up with this fault, I called up the call center numbers of Shyambazar and Cossipore exchange, and from there I was redirected to Baranagar exchange. I tried to reach out to Baranagar exchange at[protected] and[protected] several times, but no one answered for both of these. Finally, after several attempts, I was able to connect to Baranagar exchange, but everytime I called them, they would say the issue would be resolved at the earliest. Last week also I called them, and they promised to activate my connection, but I am yet to get any response from them.

This connection is extremely important for me, and I hope you understand the problems I have been facing because of such frequent issues with my land-line.

I have logged online complaints in http://mis.bsnl.co.in/pgs/internet/pgwebregn.asp, and also sent mails to
Nodal PG officer for West Bengal circle and -Kolkata SSA ([protected]@sancharika.com) on 01-FEB as mentioned in the website-http://www.bsnl.co.in/pg/pg1.htm, but am yet to obtain any response!

Sub:- Deactivation o[censored]nsubscribed scheme and Return deducted amount back

Dear sir,

Kindly stop deactivate my WORD-BSNL Alert service which was activated on 6th February, 2011. Rs. 20 was also deducted from my balance. I haven't subscribed this scheme. Please look in the matter and retun my deducted balance to my no.[protected] back.


Yours faithfully,
Nirav Solanki
Ahmedabad (DHOLKA)

dear sir,
I am ajay sehrawat citizen of palwal city. I change my vodafone number to BSNL nunber[protected] and submit my documents to Palwal BSNL exchange on 26 jan 2011 for porting , at that time they say that u got a benifit of Rs 150 and 1 month free GPRS but i dnt get the benifit because BSNL exchange update my data on 4th feb but this is not my fault.
And when i go to BSNL exchange they talk soughtly and say now nothng happing GO and Complain for this
I request to u to take any action and i hope that i got my right

Ajay sehrawat
ported number :[protected]

refrence no. :[protected]

Sir/Madam,
I am now abrad,from January 2010 below landphone not working,i went to India last 23.12.2010
I gave writing complaint to A.E/ D.E Perambalur still now did not take action.
kindly take nessary action.

TELE.NO:O[protected]
ARUMBAVUR EXCHANGE
PERAMBALUR DIST.

Thanking you.

S.ANTONY VINCENT,
THONDAMANDURAI (POST)
VEPPANTHATTAI (TALK)
PERAMBALUR (DIST)
PIN- 621103

I registerd with http://selfcare.ndc.bsnl.co.in/ for India with
MY customer id is=[protected],and my phone no is [protected] havung a broadband connection but still i did not get an password on my id what shoul i do with http://selfcare.ndc.bsnl.co.in/ for Northern India

sir, i subscribe bsnl broadband connection on my telephone. at the time of subscription i subscribe the night plan but they give me unlimited plan without my permission .and after that i give a application to change that plan but they don't do anything after that once again i give another application to change my plan from 1st date of month but they change that plan at the same time without informing me so it make many problems in my telephone bill now when i make complaint about it to telephone exchange raman and bathinda they do not respond me . they are ignoring my requests and do nothing

I have bought BSNL 3G datacard + wireless modem.
For first 3 weeks it worked fine, but not it almost stopped working.
Hardly it connects, that too loose connectivity after every 5 minutes.
Now i have already recharged with 4200 ( 6 months unlimited plan).
Feeling like BSNL cheated me.
My email id is pawan.l.[protected]@gmail.com

I am trying to unsubscribe caller tune, but no success.
The BSNL mobile number is [protected].

1. I sent a message with text BT DACT to 56700 ( I got a reply that this code of song is invalid)
2. I tried calling 56702 ( reply, I am not allowed to call on this number.) (On BSNL site it is mentioned to call 56702 to unsubscribe)
3. I tried calling on 56700 and followed the instructions to unsubscribe ( at the end reply with error message)
4. I tried calling customer care numbers [protected], [protected]. ( for the first one reply is number invalid, and for the second there is no reply)

Now PLEASE suggest me what should i do I am helpless.

Sir,
I am Deepak Prakashrao Jaykar,customer of BSNL with Landline no.229892 for Broadband connection with Plan of 900/-Rs per month with assurance by Bsnl to give speed of 1 Mbps. But from 2 months giving poor speed i.e.from 0kbps to 30 kbps such a lower range against plan of 1000 kbps i.e.1 mbps.
So many times communicated at their complaint no.240051.Everytime their executive came and just by giving assurance get them out.Everytime gives different answer which is not convincing and afterall all the problem of speed is as it is.
Against such poor services still I had paid total bill till date.My work is depend on speed.I am Suspicious that deliberately department giving poor services.
Also communicated their sub-divisional officer named Mr.Thakur and given them attachment proof i.e. screenshot of lowerspeed. But still problem is as it is.
It is my request ,Please look into this matter and guide me what should be done against such poor services .

I Registered my Complaint about DND service many times at DND no. 1909, But it will not activated, Any time i call to Customer care of BSNL they Tell me that Ur service will be activated within 45Days, and now Customer care of BSNL tell me that we are helpless about Ur problem, So Please. help me and activate DND service on my No. "[protected]"

Dear Sir,

We have a BSNL Broad band service which not working since last 6 month and we are receiving the bills continiously and the same was paid regularly without fail. We have made several complaints to BSNL but regret to inform the line starts for 2 mnts and gets disconnect immediately. BSNL service engineers are not at all attending the complaint nor they rectify the problem.Now a days all children get their school notes alos online wherin, we face this problem. We request your good self to kindly look in to this matter seriously and help us solve this problem so that, we get satisfactory service from our Broad Band provider.

Thanking you with Regards
Chandrika R Poojari
[protected]

Dear sir,I am Rahul kumar Chaudhari residing at Uchchhal,Distt.Tapi.I applied for bsnl broadband on Jan.1,2011 forthe new connection.After one week They gave me a land line connection and told me to give broadband connection within a week.But,after fifteen days they did not provide me a connection.When I asked him for it they told me that as the work in progress it would take some time to give me modem.Now,before one week they informed me that the modem had come but as it is in Songadh,I have to goto Songadh.Now tell me is it my duty to bring it from Songadh?The modem has already brought ib Songadh but they have nto broght it and fit it.Now.what should I do?

i do not able to login to selfcare.edc.bsnl.co.in

i have purchased the terracom 3 G USB Card Model LW272 from BSNL thalassery with IMEI No.[protected], sim no.[protected]. It worked for one day, second day onwards it is not even getting detected in the PC and no LED light in the USB.

Request immediate action, or atleast convey the problm, my contact no. [protected]. thanks

I am using Bsnl nestam plan mobile connection last 2 years costamer of Bsnl. i faced lot of problem in sms service, monthly i am using 23 bonus card for msgs balance. Msgs sent not correctly but balance always reduced, i am complating lot of times bsnl costmer care but no respone plzz solve my problem..........

we have taken unlimited plan of BSNL broadband connection ,but every time broadband has out of order not working properly. Also in this plan we havnot avail free call. we anecessary pay to BSNL.
Thanking You
Dharmendra Choudhary
Broad Band No.-[protected]
ASstt. Manager (M )
NHPC,Ltd, Sector-33, Faridabad
Haryana

Gentlemen,,
We M/s Prima Automation (India) P Ltd having ISD facility and facing problems in Diling ISD Nos with the same since long. We are approaching Mr D M Patel[protected] and Mr A C Patel on 224500 @ Kalol Office as well on 252000 @ Mehsana office too. Till date, we havn't found any solution for the same. So, it is our humble request to sort the matter ASAP.
Hope, for kind co-operation soonest.
Thanks & Warm Regards
Vishal Patel from the desk of Paulam Joshi

We have given application for phone transfer due to shift in our place of residence in kalyan only . 1 month have passed but we have not received our new bsnl landline number and also our internet is closed from last 1 month due to this problem. I have personaly met to the officer to discuss this problem he told me that within 2-3 days our landline will get started we will send our men . but it has also not happend 10 days have passed away. what kind of service you are giving i fail to understand .

bsnl bradband is nt a god site.There are so many useless similar sites openning when we go for bsnl uasage check.but the site which is recommende for bsnl broadband uasge is"selfcare.wdc.bsnl.co.in", which is not oppenning from last so many days.Ihv got two bills , one of rs.9000, & another 1 of rs.11000.
I hv seen that this site is included in worst sites of world records.This site donot open even @ Bsnl's ofiices.In a month. there are so many days when this site is crashed or it is nt responding.Do ever these people can make it good to use?