Bharat Sanchar Nigam [BSNL] Complaints & Reviews

Dear sir,
I Sushil Bhandari. I am customer of BSNL Prepaid mobile connection in Maharastra state. In maharastra BSNL launched agri plan (postpaid). I wish transfer my prepaid mo. no.([protected]) in to postpaid. But in my mobile I have balance Rs.6463.55/- I cant transfer my plan due to my balance.
I am reuesting to you, please transfer my balance as advanced bill & give me permission for transfer my plan. Please give guideline to BSNL about this.
Many of customer facing this problem, but they are not complaining to you. If you give perfect guideline, it helps to all customers in Lakhs who wish this type of facilities.
Thanking You.

Sushil Ramchand Bhandari

i can't get my STATE GOVERNMENT's 20% discount in my broadband services from BSNL Exchange kadi..
i already give number of three application / certificate to BSNL Exchange but the employees of BSNL Exchange are irresponsible..
i am not satisfy with Bharat Sanchar Nigam Limited Services..

FROM :

Rizwankhan Qureshi
So Hasankhan Qureshi
TA - KADI
DIST- MEHSANA
Email: [protected]@gmail.com

Respected sir,
I Santosh Bhandari, my mobile number is [protected]. In my mobile I am having BSNL prepaid sim card, balance is above Rs.3000/-. I lost my sim card in few days. Then I complained to the BSNL office. After that I get new sim card from BSNL office, but i did not get my prepaid balance . After enquiry I geet the answer ‘The Validity Period is over of that sim card’ from BSNL office.
The balance Rs.3000/- is much big amount. So I want my balance back.
Thanking You.

Santosh Ramchand Bhandari

consumer number- GJVDR[protected]

sir,
i stay in makarpura area of vadodara city & my complaint is that my landline number is[protected]. & this same number is of some one else's too few days back staying in tarsali area... 2 days back my phone was dead so i tried to call on my landline through my mobile to check whether its working.. i could hear the ring & it was picked up by some man staying in tarsali area.. how can my number be other's landline number too.. & moreover my bills are more than what i can expect..
sometimes two persons calling at the same time on my landline number can hear my voice as well as the 2nd person who has also called at the same time...
we were asked by the local concern person of bsnl team not to make any compalint..
i therefore would kindly request you to see to the matter..

waiting for your kind response....
Mr. Prosanata chatterjee
Mb- [protected]

My BSNL Cellone SIM is lost alongwith my handset. My mobile No. is [protected]. So please block my SIM.

Thanks

Y. Yadagiri
Hyderabad

Sir/Madam,


I have taken a new BSNL 3G connection couple of weeks back from BSNL office near Statue Jn,Trivandrum. The speed offered was around 3.1 Mbps. I enquired about the 3G signal strength at Manacaud/Sreevaraham area and the reply from the 3G enquiry divsion was that the signal strength is too good within city limits and i should be getting assured browsing speed.They don't even bother to give a demo of the product at our place.


I purchased the device last week and tried using the connection. I was really shocked and disappointed to see that the speed i was getting is just around 250-300 Kbps . The signal strength is also very bad. I checked with the same device at Statue office and the signal strength is very good. Hence the problem is with the 3G tower at Manacaud/sreevarahom area. I request the concerned authorities to look into this issue and take the necessary action at the earliest so that the customers will be getting the assured speed offered by 3G.

sir
I AM A CUSTOMER OF BSNL LANDLINE WITH NO.[protected] [R. SIVARAJAN] AND BROADBAND[HOME PLAN UNLIMITED 500] SINCE I AM A KERALA GOVT. EMPLOYEE I HAVE APPLIED FOR THE 20% DISCOUNTS ON BROAD BAND TARRIF. BUT THE BROADBAND CUSTOMERS OF THE ABOVE PLAN THE MINIMUM FREE CALLS HAVE TO BE INCREASED FROM 75 TO 150 AND THE MONTHLY RENT WOULD HAVE TO EXEMPT FROM THE BILLS. I HAVE APPLIED FOR THIS DISCOUNTS DURING THE MONTH OF OCTOBER 2010. BUT ONWARDS THE ABOVE DISCOUNTS ARE NOT APPLIED IN THE BILLS TILL DATE. ON MY CALCULATION AN AMOUNT OF Rs.300/- EACH. I HAVE NOTICED THIS GRIEVENCE IN SEVERAL TIMES TO THE AUTHORITIES OF SSA CHIRAYINKEEZHU- ATTINGAL. BUT THERE IS NO RESPONSE IS SEEN IN THEIR PART. hENCE I REQUEST YOU TO TAKE NECESSARY STEPTS IN THIS REGARD

MY RECENT BILL ACCOUNT NO. [protected]

I have recharged My wife's Mobile No [protected], Kannur Circle with rs.100. on25.1.2011, Ref no. 459860 through ICICI bank internet banking. But her phone is not recharged up to today but the money is with drawn from my account.
Kindly do the necessary activities to recharge the phone or else kindly return the payment.

Santhosh kumar P.A
Email [protected]@gmail.com

I have a broadband connection against my telephone number[protected].which is disconnected on dec 10th 2010, because it has a huge outstanding amount of bill.I paid the bill of rs 8010/- on 23rd dec 2010. the bsnl authority was reconnect my line on 24th dec 2010. after that i did not use the connection, but on jan 5th 2011 a new bill arrived, that was rs 7095/-. how is it possible?
so, I think that it is unauthorized used by somebody. I want detail bill of its usage.

Thanks

Sir,
I've been using BSNL mobile prepaid for 2 months i activated GPRS 89 plan(2GB) in my mobile as they directed and i used it, I liked the speed and I used to change my plan to GPRS249(unlimited) and i recharged on 20.1.2011 for Rs49+110(2 times) ;already I've my balance Rs46 in my account and now my balance is Rs315 and i activated my plan GPRS 249 by sending msg to 53733 and then i got the confirmation message.They deducted money from my account.After all my gprs usage a msg comes like you have 524288.00,407099.97 like that . On 21.1.2011 i got a msg that you have 0.00 and my account balance is -9. I complained and my complaint was registered by them(Complaint number KL [protected]) on 21st of Jan., they asked me to call after 24 hours for the query,every days i call they always ask me to wait for 24 hrs .. But still I didn't get my money back and i didnt get Query report. Sir now its 216th hour, still am using Gprs in same number and iam losing my money as unlimited plan's validity is not yet expired,Sir please help me and take necessary steps. The BSNL number is [protected] my alternative number is [protected]
yours sincerely,
Muhammed Aqil

I dnt know if anyone have faced this issue or not.

I am from kolkata and using Huawei UMG1831

i was shocked to see bsnl is capping their connection for new 3g connection.

i was shocked to see bsnl is capping their connection for new 3g connection.

chk the screen shot below.

see the Negotiated QoS 128 kbps uplink and download. I called bsnl cus care but as you expect no resolution was taken for this issue.

Here I am requesting to you to stopped the facilities ON LINE GAMES downloading from my broadband
connection ( phone no.[protected]. I am not using this facilities from last 04 months.
Please do the needfull from this month onwards.
Regards
R.M.SINGH
PHONE NO[protected]

I have not given any request o[censored]stav pack. but every week they deducted Rs.5/- for the same. also deducting Rs.1/- every night 11:00p.m. saying your last call Rs.1.00/-. When i visited bsnl office. nobody knows what is utsav packe? also unable to tell me how same activativated on my cell. and how i deactivate it. i have lost more than Rs.100/- balance due to this.

Dear sir
My telephone number is [protected]. I have applied for BB HOME COMBO UL750. I had paid Rs6479 as( i am a public sector employee) the required fees for annual plan. The monthly statement of novi,e 01.11.2010 to 30.11.2010 showed the rent is nill. But the monthly bill of dec 2010 i,e 01.12.2010 to 31.12.2010 shows that the rent is Rs.701.61 etc. and the balance amount in my account is Rs - 4310.78. I am not anle to understand in which plan i am using broadband. Please explain.
by
balasubramaniam

DEAR SIR
I HAVE OPTED BB HOME COMBO UL 750 PLAN. I HAVE PAID ONE YEAR FEES IN ADVANCE ON 03.12.2010.WIDE RECEIPT NO.[protected] RS.6479. YOUR BILL FOR THE MONTH 01.11.2010 TO 30.11.2010 CLEARLY NOTED THAT THE MONTHLY CHARGE IS 0.00. BUT THE BILL FOR THE MONTH 01.12.2010 TO 31.12.2010 THE MONTHLY CHARGE IS RS.701.61 ETC AND THE AMOUNT IN MY ACCOUNT IS 4310.78.

From my BSNL Mobile number ([protected]) i am not able to call on some specific number from last 6-7 days. Earlier i was able to call those numbers but not now. All of those numbers are BSNL also. Also i tried to talk to BSNL Customer Care representative but they put me on hold for 20 minutes around and then themselves disconnected the call. This hanging up of call by customer care executive is not 1st time it had happened many times back too. After that I don't know how but we are not able to call them as if they have done something so as we cannot connect our call to customer care.

Dear Sir,

I am having IPTV connection on my BSNL no[protected].For same I have paid 2000/- Rs for IPTV setopbox.Since Apr2010 due to some resion I hadn’t recharged this myway connection and when in Nov2010 month I tried to use this connection, setop box not authorized shown in TV screen.
When I have made a call in IPTV customer care then they confirm me that my this connection has disconnected and I have to take new connection in place of our old and pay 2200/- Rs again for new setop box for new connection. I have shocked this type of cheating. No person communicated at a time of first time installation of IPTV new connection on my BSNL no. this type of conditions that if we fail to recharged you myway services you have permanently disconnected my services and your setop box for which I have paid 2000/- has total worthless and no use for me.

So, I have requested for the cancellation of the MyWay IPTV connection during Nov 2010 and till today (Jan 2011) no action on this and not refunding my Deposit 2000/-. I have sent continues reminders by mail and also called the help desk about same and getting the same response that within 48 hours it will be resolved. Please help me to resolve my discussed issue.

Thank You

Chanchal Dwivedi
BSNL No.-[protected]
Cell no :-[protected]
[protected]@yahoo.com

BSNL is the worst internet provider in our country. They want to us to pay the bills on time and if not they know how to impose the fine on us. But, they aren't concerned about our problems at all. I'm facing the broadband cable problem since 2 months. They come repair and in 2 days again the problem repeats and when I asked the technician to change the cable, he tells me, from where to get the new cable? What a disgusting answer? Does he going to spend from his pocket to get a new cable for me? They take our hard earned money and just sit in the office and take their monthly salary without any worries. We're the people who suffer even after paying the dues religiously. Shame on BSNL and their authority. I wish, I could change my broad band connection. Unfortunately, due to my location, I can have only BSNL :( and that's why BSNL is taking advantage of poor people like us.

BSNL is running value added services and the sms from 56505 are sent by BSNL Source for info: http://bsnl.onmobile.com:9000/KolWeb/sub_ser_1.html.

They deduct amount from your balance even if you do not subscribe to the service. The customer care people do not have answer, they just ask whether you want to continue the service or stop the service.

BSNL and its allies in the value added services part are cheating customers. I have suffered from such instances two times and want people to act against it and complain to the authorities so that we will not suffer from such problems.

dear sir my BSNL this number [protected] up west circle number .


i want activate gprs service this BSNL number but call cc number and send many sms for activate service so plz activate my gprs service because my all bsnl network so i do not want to changes number and select other network .

if you can not give me gprs service than i change my number
i request for gprs service so plz activate this service
thank you