Bharat Sanchar Nigam [BSNL] Complaints & Reviews

To,
The General Manager Telecom,
BSNL-GKP Dt.[protected]
Sub:-Disconnection of landline phone

R/ Sir,
I am your regular consumer of landline phone no. 2507773 at my residence address G-3 / 72, Railvihar Phase I, Rapti Nagar Phase IV, Chargawan, Gorakhpur 273003 since 1997. After seeing the ads of BSNL BROADBAND connections I also opted for the said broadband connection in 2008. For one year I didn’t have any problems and everything was running smoothly. But from January 2009 problems regarding internet connectivity started . After complaining at Raptinagar Telephone Exchange, people used to come and got it repaired on same or on next day. But from March 2010 the things got W-O-R-S-T. My modem gets switched off automatically after 15 minutes of switching it on and then gets on after 3 minutes and this drama continues at a regular interval of 5 minutes. After complaining it to SDE/Phones at Rapti Nagar exchange sometimes they asked for the modem checkup, sometimes they said the line is faulty and the lineman will go and repair it. Then the lineman used to come after repeated chase after 4 to 5 days after getting some tips. The same problem arised after 6 to 7 days and again the same chain of regular chase. Moreover when bills are not been send by the concerned I regularly used to deposit a LUMSUM amount of Rs 1000/-, hence there is no question of non payment (which has also been confirmed by the billing units)

Sir, now I feel that I have done a greatest mistake in my life by opting the BSNL broadband services which really stands for BHOOL – SE – NA- LENA and BHAI SAHAB- NAHI- LAGEGA now I am bound to say that your field staffs are making this stuff a truth. It is now requested to kindly CANCEL my connections of both the landline and internet and refund my deposit amount so that I may opt for any private broadband connection like many of my friends have done in my nearby locality. It is also requested not to WASTE the Govt. funds by such type of advertisements when you are NOT ABLE TO give a minimum facility to the consumers.

Thanks a lot.
Yours faithfully
(P. SEN GUPTA)
SENIOR SECTION ENGINEER / NER/ GKP
[protected]

Dear Sir
I am taking Prepaid SIM from Sahibag-Goda Camp BSNL offfice on 16/[protected]under the scheme free call from mobile to Landline totaly free calls but the same day Rs. 33 baland which I got from my SIM and then after cll on my Landline no 0.65 paisa & date of 27/2/11, 0.13 paisa which is i call my home Landline no also deducted where should i go for their to take money back on my account ? After providing that much day as a service provider how much time should be taken for free call to Landline ? My Mobile no is [protected] SIM No:[protected]


Awaiting your positive prompt response.
Pratik Raval

Dear Sir,

The 3G Data card department (room no. 103), Shastri Nagar Office is hopeless.

When I reached to buy a data card in BSNL office , they redirected me to room no. 103.

When I reached that room , the room was closed. I surprised, then I slowly opened the room , there were few staff members sitting over there sleeping around 12:00 PM.

I asked one of them , that I want to buy a 3G data EVDO stick, they didn’t show any interest. The person was taking to a family member. I sat over there around 30 minutes continuously asking to give me form and plans. But that fellow didn’t replied in satisfactory way.

I want to lodge a complaint against him that during office hours, why they keep the door closed and not entertain customers. I am also escalating this matter to senior management about their ignorance.

Please look into that.

Thanks & Regards,
Manish Prajapati

Hello sir,

I have BSNL Landlaine & Broadband connection(with limited usage),
today is[protected] & yet i not recieved BSNL Bill for month january-2011

even i tried lot on BSNL portal& BSNL .in also...but no where showing Bill detail or Usage of last month

each month i was checking day 2 day usage at bsnl portal but Now its also showing "no record found"

so reply me who can i check my last bill (Landline+Broadband) & Broadband usage of last month because i have Limited usage broadband plan

do needful action n reply back

regards,Dipal shah

November 2010 bill was Rs 3684.00 but in wrong bill is Rs 3000.00 as LL Debit Accessory/Facility

i've given written complaint on 28/12/2010 but no responce . I've not paid bill .Later they disconnect the service in first week of Jan'2011.

Again they send the Bill for the Dec'2010 for Rs 4089.00. I've not paid.
Again they send the Bill for the Jan'2011 for Rs 4298.00 but paid Rs4089.00 throu the cheque on 18/02.2011 but till the date phone is reconnected.
I am claiming the problem I am facing due this in term of money , time and agony.

dear sir i amardeep sandhu bsnl customer mobile number [protected].i have started astrolgy service on my mobile about 6-8 months ago within one month after activation i call the customer care excutive for deactivation of this service.firstly they ask my name then mobile no and ask me your complaint is lodged and they give me complaint number and ask service is deactivated within 24 hours. but service is not deactivated i have call the customer care many times they ask me your complaint is lodged and service is deacivated within 24 hours every month they deducted Rs 20.00 from my account this service is auto rewnewd after one month. so please look in this matter i m completly misguided by customer care executive. thanks

Sir,

Bsnl is Not Sending UPC Code, to Convert to Other Network,I have Sent Twice the message for each they charged 60paise.
and Some person Called from Bsnl Customer Care and asked me the reason that why i am planning to change frm bsnl and wen i tell the reason , he told me to wait and disconnected after 2 minutes.
sir plz do the needful.

Regards,
Prasad Kumar.M
mob no:[protected]

Sir,
I have purchased bsnl 3g usb data card on[protected] mfg date:2010.09, hardware version:v1.0, software version:lw272 v1.0, imei no.:[protected] and s|n:[protected].The usb data card disconnected automatically within 5 minutes and the speed is too slow about 25 kbps.so i request you to solve this problem within a manageable days or replace my data card or return my money back.If you do not take any action then i will take legal action against you.And loudge a complain in consumer forum against the bsnl authority and as well as the datacard vendor teracom. i am a cbi inspector in hyderabad sultanbazar office , koti.Please take a necessity action on the above sated matter and stop cheating customer in this way.
thanking you
SHUBHENDU BANERJEE
e-mail:[protected]@gmail.com
mobile no.:[protected]

Sir/ madam

From past 2-3 years I have facing Land line Connection problem (Phone No.:[protected] in port blair it gets dead every 2 to 3 months and the sound disturbence in conncection is a lot, Iam a retired Defence Personnel and i find it very hard to file a complaint every month, I had lot of difficulty in these up down procedure. I had filed couple of complaints in many times but still I not get permanent solutions. I hope after this mail I will get good response. So plz kindly find this problem soon.

Thanking you

M.L. BISWAS
23 ADP Street, Haddo, Lillypur,
Port Blair, Andaman & Nicobar Islands.
744102- India.

sir please send me my mobile no [protected] bsnl mobile postped 13/12/2010 to 12/01/2011 all incoming and outgoing call detail pl send me my email id [protected]@yahoo.co.in vishnukant sharma sikar rajasthan thanks

No.[protected]

Hi
I have taken Prepaid connection from BSNL just to use for my blackberry. I have recharged with 399 for 399 BIS plan on 22-Feb-2010. On that day they said BIS will be activated with in 24 hours. But still its not got activated. i have asked airtel people to release the PIN. They have released the PIN. When i call to the 1505 call centre they said that my mobile is not getting registered with RIM BIS. They says my blackberry Storm2 9550 (Unlocked from US) doesn't support because it is unlocked from US. Where as i am using BIS in the same handset with Airtel since one year. In Airtel Network my handset got registered. Actually i was thinking to shift to BSNL using MNP. Before that i wanted to try BSNL blackberry services. But I am not happy with the BSNL BB Support team. I am not able to use BIS since 5 days where as they sayd every thing is fine at their end. BSNL don't have strong technical support team. Who will solve my issue In BSNL? I think it is better for me to stick with Airtel. My balance getting deducting with out using BIS.

My Phone Number: [protected]

PIN: 31171655
IMEI: [protected]

sir,
I cant check the BSNL BROADBAND usage from the begining of this month onwards.I registered into the so called selfcare portal. But when i queried the usage the page says "For the selected Month February no Invoices are present,Click on the Query button below and select another Month".So i cant check how much MB i have consumed.Any excess MB and hence the Excess money that i have to pay for is just because of the lack of responsible customer service by the BSNL authorities.My BROADBAND user id is ud[protected].

Hi,
Applied for MNP (from Airtel to BSNL). Got MNP unique porting ID AX712725 from airtel immediately.
Applied on 19 Feb2011 with BSNL at Banashankri CS. Got port in request my number from BSNL saying BSNL accepted and will be ported on 24 Feb 2011 @ 22:48.

I get SIM Card Rejected on Airtel, hence changed the BSNL Sim card, even there getting the same message starting 24 Feb 2011 till now almost 16 hrs passed.

Contacted the bsnl exchange office, met the supervisor, who promised saying will be activated in 2 hrs, but no use. BSNL Banashankri CS Exchange supervisor Subramaniyam is least bothered about this issue and not willing to share his contact details to resolve my issue.

Dear Sir,
BSNL activated service for yahoo masanger on My Mobile No-[protected] in the month of Dec.2010 and deduct an amount of Rs.-30 for Dec. and also deduct again Rs.-30/- on 23.01.2011.
I have complaint on dated 23.01.2011 for deactivate this service vide complent No-A23HR502159 but in 22.02.2011 they have again deduct Rs.-30/- for this services and i have again complained dt- 23.02.2011 vide no- B23HR775631 but till we have not received any massage from BSNL regarding deactivate this service and refund for Rs.-30/- which deduct after complaint.

Regards

S. Pandey
[protected]

cannot browse to the web page displayed error.

sir here in my area network problem creats many problem like breaking of voice, disconnection etc. we are much suffering bcoz of this. I accept that where i live i.e. village area but always every network available there bcoz it is so near to city. sir I live in kajgaon & there is a bsnl exchange is also available. i think i.e. not working properly. I request you to solve my problem. not only I am suffering but also whole area is suffering so plz satisfy them.
thank you.

I got a new bsnl postpaid connection(1500 plan) on 8th dec, 2010. My first postpaid bill amounted to Rs. 2250, dated 19th January 2011. After paying the bill i again recieved a bill dated 19th January 2011 of amount Rs. 1850, when contacted to respective bsnl office account manager no certified answer was given. I've paid two bills of amount Rs. 2250 and Rs. 1850 for the same duration.
I hope the respective authority will look into this matter sincerly.
Hoping for a reply.
Dr. Rakesh Thakur
[protected]

Hi ,
i am a costomer of BSNL 3G DATACARD( pen drive type) ( [protected]) ,and it's very sad to say that , i hardly get 200-400kbs speed , ver BSNL Claim it to be 2-3 mbps . as my office is near jipmer and as i understood jipmer already has a tower for BSNL , really don't understand what makes it so slow !!!!! I would request the authorities to look into the matter and rectify or boost it so that the customers will enjoy a speedy and uninterrupted browsing.

With regards,

SHAJ

Dear Sir,
This is to let you know that my BSNL landline no is[protected] with broadband service.My BSNL customer ID is[protected].

I have paid the bill till Dec,2010. But as I received the January 2011 bill,I see that an additional charge for "Hungama Music" has been deducted from 30/9/2010 as follows. I want to let you know that I have never ever subscribed for Hungama music,hence never used it.

Hungama Music Charges
Till 30/9/2010 79.47/-
31/10/2010 149/-
30/11/2010 149/-
31/12/2010 149/-
31/1/2011 149/-


Few months back,I got a call from Hungama Music Customer care stating me that they have launched the site,their facilities etc etc. But I never asked them to subscribe myself over there. Then how can they subscribe me without my permission ? This is very disgussting as well as harrassing for the customer.

I met with Senior AO,Bhatpara Exchange, But he told me that I have subscribed myself for Hungama music on 15/9/2010. I am surprised that how it was subscribed when I am not at all aware of it. I came to know that they have even used my email-ID,Mobile No, (which I have provided during BSNL broadband registration only ) during Musical Hungama registration.

Besides so much of competitors in telecom and internet service provider in the market, customers like us are still stucked with BSNL over years,only because BSNL is reliable and reputed. But do BSNL really providing reliability to the customers like this? Charging illegally,cheating the customers ?

I won't be able to pay this extra amount. Please take necessary actions for BSNL Hungama Music. They used to cheat like this to many of the BSNL customer.
--Papiya Paul