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Bharat Sanchar Nigam [BSNL] Complaints & Reviews

1.9
Updated: Dec 5, 2025
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Bharat Sanchar Nigam [BSNL] reviews & complaints page 583

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U
ummid
from Ahmedabad, Gujarat
Jan 15, 2011
Resolved
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Resolved

Address: Sabarkantha, Gujarat

I have not activated BSNL Caller tunes. My Cell no. [protected]. Still it got activated on Oct 20, 2010. Rs.37/39 was deducted from sim. I sent a message BT DACT to 56700 for deactivation. My caller tune was not deactivated. I contacted BSNL betn 10th - 15th Dec. They used to say that server is down or call after 24hours. On 15th again I sent a message for De-activation BT DACT to 56700. After two days I found that Rs.12/- was deducted. When I contacted the service center. They registered my complaint (complaint no.332721) and said they will look into it. For safe side I again deactivated by sending message on 21 Dec 2010. Rs.25/- was deducted from my sim. What should I do. BSNL services are worse and to get back to their service people takes me min. of 45 minutes. If my luck is good and the lame excuse i get is server is down. Pls de-activate my BSNL Tune.
Aug 13, 2020
Complaint marked as Resolved 
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    A
    asmitag
    from Mandsaur, Madhya Pradesh
    Jan 15, 2011
    Resolved
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    Resolved

    Address: Madhya Pradesh

    I have been using BSNL broad band of 1 GB only on my land-line no. and also i did not get my bills of September and October which has been issued to us now in December and we received our bill on 14 Jan 2011.
    This bill has a column of adjustment for music on demand which i never wanted to have and i remember one lady from a call center called me and asking me about this but i told her also that i don't want this service because i have broadband of only 1 GB so i can't use it and i don't want to use it then she told me to give my email id so that i can see more of the information on their services.now,when i called customer care they are telling me that u gave your email id so it is activated which i never wanted and also they did not give me any activation confirmation so that i could saw it and tell them to deactivate.
    this type of inconvenience is not at all acceptable.i am giving my details of broad band and email id below
    user name- rg[protected]
    account no.- [protected]
    email id- gaur.[protected]@gmail.com
    please sort this issue as soon as possible.
    Aug 13, 2020
    Complaint marked as Resolved 
    its already more than 24 hrs even now i did not get any reply from them...this is the limit.they are now forcing me file this complaint consumer court..
    hello i m shashi kaushal and my land line no is [protected] pls deactivate music on demand from my land lind number
    Hello I am Subhash Chand and my land line no is[protected]. It is therefore requested to deactivate music on demand and Movie on Demand by M/s Hungama from my land line number. In future any services are not activated for this number.
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      C
      cbabu_nmdc14
      from Bemetara, Chhattisgarh
      Jan 14, 2011
      Resolved
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      Resolved

      Address: South Bastar-Dantewada, Chhattisgarh

      sir
      iam reciveing onmobile messages from number 12555020.(12555) I want to unsubscribe it with immmediate effect even there is a time up to 20th of this month and deduction Rs.20 is not permissable.please do the necessary action whatever required.my mobile number is [protected].please take actions as soon as possible.this is third reminder.

      plese refer the above message since last 4 days i am sending the abovev complaint but there is no responce from your side today 15/01/2011 also i have got the SMS from 12555 if i will get the SMS from 12555 i will log a complaint to consumer court or i will spoil the sim card so i request you please do the needful action as soon as possible
      Aug 13, 2020
      Complaint marked as Resolved 
      sir
      iam reciveing onmobile messages from number 12555020.(12555) I want to unsubscribe it with immmediate effect even there is a time up to 20th of this month and deduction Rs.20 is not permissable.please do the necessary action whatever required.my mobile number is [protected].please take actions as soon as possible.this is third reminder.

      plese refer the above message since last 4 days i am sending the abovev complaint but there is no responce from your side today 24/09/2011 also i have got the SMS from 12555 if i will get the SMS from 12555 i will log a complaint to consumer court or i will spoil the sim card so i request you please do the needful action as soon as possible
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        K
        K D GURU
        from Korba, Chhattisgarh
        Jan 14, 2011
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        Address: Madhya Pradesh

        DEAR SIR,
        I WISH TO STATE THAT I POSSESS A CELL NUMBER [protected], I NEVER SUBSCRIBED FOR ANY FACILITY LIKE CALLER TUNE OR GITA MESSAGE, BUT REGULARLY AT MONTHLY INTERVAL FROM MY BALANCE A SUM OF RS.60.00(30+30) IS BEING DEDUCTED.FOR LAST 5 MONTHS I M REGULARLY CALLING TO CUSTOMER SERVICE CENTER ON 24365 AND AS PER THEIR ADVISE I USE TO SEND SMS FOR UNSUBSCRIBE THE FACILITY WHICH I HAD NEVER SUBSCRIBED. AFTER SENDING THE SMS CHARGES FOR SMS ARE BEING DEDUCTED AND REPLY MESSAGE COMES THAT UR MESSAGE CAN NOT BE DELIVERED.I REQUEST YOU TO PLEASE UNSUBSCRIBE BOTH THE ABOVE FACILITY FORTHWITH FROM BACK END.NOW I M NOT GOING TO RECHARGE THE CELL FOR PAYING UNWANTED DEDUCTION BY BSNL. IF MY GRIEVANCE IS NOT RESOLVED BSNL MAY FACE THE FOLOWING:
        1. WILL LOOSE ONE CUSTOMER IN THE TIME OF COMPETITION
        2. BSNL MAY FACE LITIGATION AS I WILL LODGE COMPLAINT IN CONSUMER FORUM AT YOUR RISK RESPONSIBILITY AND COST.
        HOPE UR POSITIVE RESPONSE.
        THANKS AND REGARDS,
        K.D.GURU,
        AGM, SBI, KORBA
        kindly dial *456*00#
        u wll get deactivation code for these services
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          S
          samrattarun
          from Chandigarh, Chandigarh
          Jan 14, 2011
          Resolved
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          Resolved

          Address: Bulandshahar, Uttar Pradesh

          I am Tarun from UP WEST and my bsnl no. is [protected]...I used to recharge with rs222 bsnl 3g data tarrif..but it failed..i asked about it over 1503,there was a man having a rude attitude and told me to recharge with rs 223..i tried..but it also failed..i dialed 1503 and told them about this then customer care executive told me to recharge with rs 274 and said u will get unlimited access of bsnl 3g for 1 month, i asked him that this recharge (rs 274) is for 2g ..but he said i will get it in 3g also because new 3g palns aren't available in new year 2011.( this all happened on 2 jan 2011)..i accepted what he told me and recharged with rs 274 and it was successfully done.. i connected my mobile to laptop and start internet..and again it was successfully connected and i got normal speed what i used to get..
          but on 3 jan 2011 when i connected internet on my laptop through bsnl 3g..I got shock.
          the speed was coming about 5-10 kbps its worth..very bad..i immediately called customer care and told about the same but they told me that this is due to server problem and u will have to wait atleast 36 hours
          ..i did, and called them again they said there is no recharge done..i called them again n again and after they blocked my number to call 1503 and now when i call on it the call get disconnected automatically.
          Please help me what shud i do at [protected]@live.in and thanks to read this.BSNL IS DIRTY,FRAUD,LIER...................................................................
          Aug 13, 2020
          Complaint marked as Resolved 
          BSNL is fooling customers. Considering the comparatively cheaper data plans, i shifted to Bsnl 3G from Tata Docomo 3G. But my decision went wrong when I got 15-20 kBps meager speeds during 8 am - 11 pm, after tht only 120-150 kBps( these r downloading speeds with IDM, surfing speed is more worse than downloading speed). I opted for Rs.606 data plan. I m having to stick with this stupid company till the end this month, coz i cant afford to go for another data plan of docomo.
          I m residing within 400 metres of main Bsnl exchange tower and using ZTE MF180 3.6mbps device.

          I suggest people to go for Tata Docomo 3G, because it gives consistent speeds of 2 mbps - 3.2 mbps on 3.6 mbps device for 24 hours.

          Dear admin, please escalate my complaint to BSNL officials. i badly need good net speeds, but unable even to surf websites with bsnl 3g.
          Why did Bsnl cancel unlimited 3g plan, bribed by reliance group is that the case [censored] Y** nerd government
          i m mr. Sanjeev Singh from Siyana circle in UP distt. Bulasndshahr my cell no is[protected] . my familyi live in a village Khad Mohan Nagar near Siyana . in this area any mobile service provider company has not minor (vague) network range but BSNL network signal strength is very poor in this area . my parents go to the roof of the house for making a call from BSNL no. .i live outside the UP at my job . if i try my home number then operator says out of reach at maximum time. if any steps taken in the direction of signal strength modification in this area . than please inform me at my e mail [protected]@yahoo.com . solicited instructions please...
          please read cell no [protected] instead of[protected]...
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            vidyadharan vasudevan nair
            from Mumbai, Maharashtra
            Jan 14, 2011
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            Address: Alappuzha, Kerala

            The land line number 2347078 belongs to my mother Smt.V.K.Sumathy Amma, pulimootil house,
            Kaitha South is not working for the last 15 days. When complained about this heard that, consumer has given the request, my mother being a senior citizen 77 years old how can say she do not want the telephone connection.

            I Know that, some repair work is going on there, but except this particular number all other residental numbers are working 2346387,2349070 & 2348259 (Neighbours)

            I, thereforfe, request do the disconnection only after the written request from the customer.

            Hope, you will do the needful at the earliest.

            Thanking you for your kind co-operation.

            yours sincerly,

            vidyadharan nair
            [protected]/[protected]
            17 days not working

            58 yrs old My mother and my wife and cheldan

            The land line number 2340164 belongs to my mother Smt.G Indira Devi, pullamadathil east Erezha north Chettikulangara Post 690106 Mavelikkara
            is not working for the last 17 days. When complained about this heard that, consumer has given the request, i am already complaint But no any
            an sear. please cheek my land lane please

            Thanking you for your kind co-operation.

            yours sincerely,
            Manoj kumar
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              S
              sagnik.palit
              from Mangalore, Karnataka
              Jan 14, 2011
              Resolved
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              Resolved

              Address: Howrah, West Bengal

              I am a user of BSNL broadband and landline service.

              For last two weeks, my service is getting interrupted. The phone was dead for long. For last one week even the broad band is also not working.

              I have logged Dockets for many time (now I can not even remember all the Docket Numbers). But my issues are not resolved yet.

              It seems landline technicians know nothing about broadband service and broadband guys are completely unaware of landline issues.

              The lineman has removed the splitter to resolve landline issue for which right now either landline or broadband will work. Broadband guys recommended that there are some issue in the handset and that is causing problem in landline (as per my understanding that shouldn't be the case.). Later they claimed that the modem is not working, but line is okay. But they can not show me the line is working with other modem. They replaced the handset which resolves the issue with landline but the landline is still not working.

              I am fade up with BSNL as the issue is still pending and currently thinking of trying other vendors from private sector.
              Aug 13, 2020
              Complaint marked as Resolved 
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                D
                Dr. K.K. Malhotra
                from Delhi, Delhi
                Jan 14, 2011
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                Address: Sonipat, Haryana

                SMSes bordering on vulgar /Chat and dating services are been received through BSNL mobile services. This despite a complaint having already filed with the BSNL earlier. On an average 5-10 SMSes are being in a day without regard to the timings for which sometimes one has to use the phone for any emergency services. Other SMSes include those from HDFC Bank regarding discounts. In the event the nasty jobs by BSNL are not stopped forthwith one may have to go to the counrt of law for encroachment into privacy of the individual.
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                  pogo22
                  from Bengaluru, Karnataka
                  Jan 13, 2011
                  Resolved
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                  Address: Bangalore, Karnataka

                  BEWARE OF MOTIVE.BSNL.CO.IN

                  Hey guys, I got several phone calls from some people claiming to be from BSNL (sometimes man, sometimes lady talking in hindi, claiming to be from indore) asking to download some software for updating my BSNL modem, so i thought that it was genuinely from BSNL and downloaded from this motive.bsnl.co.in. and got the message that SCANNING MODEM FOR IP ADDRESS. and then they asked to disable firewall and run download.

                  next day i went to BSNL and checked if they had some updates which was done through phone and asking customers to download, they said that there were no such updates and nothing of that sort was done. SO PLEASE BEWARE OF SUCH MALICIOUS PHONE CALLS AND BEWARE OF THIS WEBSITE AND DO NOT DOWNLOAD ANYTHING FROM THERE. AND PLEASE DON'T DO ANY BANK TRANSACTIONS AFTER SUCH DOWNLOAD. SURRENDER YOUR PHONE NUMBER, CHANGE YOUR MODEM, RE-INSTALL YOUR COMPUTER, DO WHATEVER TO BE SAFE FROM THESE HACKERS. AND PASS ON THIS MESSAGE TOO TO OTHERS. SOS. AND BE SAFE FROM HACKING.
                  Aug 13, 2020
                  Complaint marked as Resolved 
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                    K
                    KARANA VARADHARAJAN
                    from Delhi, Delhi
                    Jan 13, 2011
                    Resolved
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                    Resolved

                    Address: Coimbatore, Tamil Nadu

                    BSNL 3G DEVICE (TERRACON MAKE) LW272V1.0 PERFORMANCE IS VERY POOR. I TRIED WITH DEVICE MANUFACTURED BY MICROMAXX & HUWAIE WITH SAME SIM. THEY ARE WORKING WELL
                    Aug 13, 2020
                    Complaint marked as Resolved 

                    BSNL — Low quality modems

                    I have been using BSNL broadband services from past two years and with in this two years, I have changed 3 modems. Now, in the month of july 2010, i brought another modem from bsnl worth rupees 1600, and it is not working now. when i consulted the exchange for replacement, they are refusing to replace the modem because of the reson that modem is burnt. the modem is under warranty, the seal is still protected, there are no physical damage but even then they are not replacing the modem which is shame on bsnl company (India's best telcom service) but for me, it is india's waste telecom sevice.
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                      A
                      arpandeep
                      from Jammu, Jammu and Kashmir
                      Jan 13, 2011
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                      Address: Jalandhar, Punjab

                      SIM LOST BSNL
                      Dear Sir,
                      I have lost my Mobile set of Samsung Company with Sim card which was having BSNL Excel Prepaid . I request you to kindly block my SIM to avoid misuse of my number. Pls issue me the duplicate Sim

                      My number is [protected]. Please help me in this concern.
                      With thanks,

                      Arpan deep
                      SIM LOST BSNL
                      Dear Sir,
                      I have lost my BSNL EXCEL sim card i.e [protected].I request you to kindly block my sim to avoid misuse of my number.
                      sir kindly request plz issue me duplicate sim.
                      plz help me sir

                      vishal kumar
                      SIM LOST BSNL
                      Dear Sir,
                      I have lost my Mobile set of nokia Company with Sim card which was having BSNL Excel postpaid on[protected] about 2.15pm. I request you to kindly block my SIM to avoid misuse of my number. Pls issue me the duplicate Sim

                      My number is [protected]. Please help me in this concern.
                      With thanks,

                      R P MEENA
                      agrani bank office pnb
                      dholpur
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                        S
                        smithaanil
                        from Tiruchengode, Tamil Nadu
                        Jan 12, 2011
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                        Address: Kollam, Kerala

                        unsub http://203.199.70.160/site/t.jsp?i=735
                        sir, i am getting text messages & service message from no 58888 Sub HVideo ihave send so many complaints to BSNLcustomer care to unsubscribe but still it has been renewing. it will be renewed the unsub adress is http://203.199.70.160/site/t.jsp?i=735 but it is showig blank page, not showing any link to UNSUB so please please UNSUB from this service, my number is [protected] please please UNSUB this service. if you stop service please confirm my mobile no.[protected]
                        sir, i am getting text messages & service message from no 58888 Sub HVideo ihave send so many complaints to BSNLcustomer care to unsubscribe but still it has been renewing. it will be renewed the unsub adress is http://203.199.70.160/site/t.jsp?i=735. Please UNSUB from this service, my number is [protected] please please UNSUB this service. if you stop service please confirm my mobile no.[protected]
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                          A
                          ashokmor007
                          from Robertsonpet, Karnataka
                          Jan 12, 2011
                          Resolved
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                          Resolved

                          Address: Bangalore, Karnataka

                          respected sir/mam
                          i have been visiting bsnl office from past 15 days and line man does not understand Hindi nor English. I am not getting the speed in my broadband connection i am using unlimited 750 plan and i am getting just 20kbps. after visiting the office they just tell this is the speed ll get in it before i use to get 100kbps and now they don even response to me .it is very difficult for every time going to the office and after going there also they do not react on our problems many people says bsnl is not at all gud in providing better service's i request u to plz help me in this my land-line number is [protected],[protected].
                          Aug 13, 2020
                          Complaint marked as Resolved 
                          Dear sir,

                          This is to bring to your kind information that, since i following up with your Customer care regarding my landline compliance, from last 1 year but am not getting any response. Kindly do the needful.
                          Name: Changumani
                          Contact no. of my land line: [protected]
                          My mobile no: [protected]
                          Location: RT Nagar
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                            S
                            sdbey
                            from Chandigarh, Chandigarh
                            Jan 12, 2011
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                            Address: Lucknow, Uttar Pradesh

                            i want to deactivate my service from 59595 i.e. love tips for girls. kindly deactivate my service or give me the number through which it can be deactivate.
                            with out my conformation a message was sent love bsnl is activate Rs. 30 pm
                            I want to deactivate and get my money back which has been deducted.
                            with out any conformation a message was sent love bsnl is activate Rs 30 pm, i want to deactivate and get my money back which has been deducted. my cell no is [protected]
                            deactivate bsnl love tips
                            my friend has done it and now i cant deactivate it
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                              G.Chitra
                              from Guruvayur, Kerala
                              Jan 12, 2011
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                              Address: Tamil Nadu

                              My mobile telephone no:[protected] from BSNL / Chennai.
                              On 5th Jan,with out my willingness BSNL debited Rs40 for Tunes.Immediately I rushed up to the BSNL customer care centre to deactivate this stupid unwanted service and refund my Rs40 which was wrongly debited.They have registered this complaint vide reference no:CH[protected] dt[protected].But still the debited amount of Rs40 not refunded to my mobile account.I would like to knoe why this BSNL is doing day robery to the retired Senior citizens.Because we topped up the mobile for our needs these stupids easily debitting from innocent peoples and if there is no enough balance in my account what they will do.
                              I am facing sleepless night because of this day robery.
                              Who asked this people to do this unwantesd service.
                              Kindly arrange to refund the debited amount.
                              R.Gopu
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                                prem chand mahala
                                from Barpeta Road, Assam
                                Jan 12, 2011
                                Resolved
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                                Resolved

                                Address: Sikar, Rajasthan

                                my phone, phoneno.[protected] is not perform outgoing calls. my phones bill has paid but not working for two months . i inform the officer's many times but no action taken .

                                address;
                                ramdev singh mahala S% hanumana ram mahala
                                vill- Ballupura, Post-Bosana
                                via- Losal
                                distt. sikar
                                rajasthan pin code-332025
                                Aug 13, 2020
                                Complaint marked as Resolved 

                                land line phone — OUTGOING CALL BARRED

                                My phone no.[protected]. Its outgoing call barred although expiry date is 01.08.2009 with sufficient balance amount.

                                BSNL — Outgoing of phone is baared

                                I have a phone connection whic have incoming only[protected],whenever we have to call we have to dail card no but from the last two months outgoing is barred,all the bills are paid still phone is not working

                                I went to the BSNL office around 10 times they always provide e the Account Officer no & when i call to A/C officer he didn't pick the phone,so now i am really fed up of this kind of service

                                BSNL Landline phone — Couldn't perform Outgoing calls

                                My Telephone number is[protected]. I couldn't make outgoing calls...problem with outgoing for the past 15 days.
                                I couldn't make STD calls also
                                Dear Sir,
                                From Last 1 Month my family is facing problem that if some body call From BSNL Mobile at[protected] No Sound will come in phone.and if some body call from another Network Then We hear Sound is very Clear.
                                If Neccecery Then Please Change My telephone Box
                                Please solve this issue .. Waiting For Your reply. Because Indian will Trust Your Site..

                                [protected]@rediffmail.com
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                                  V
                                  vijaya rani
                                  Jan 12, 2011
                                  Resolved
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                                  Resolved

                                  Address: Pathanamthitta, Kerala

                                  my land line phone not working...
                                  number: 220248
                                  name:m.vijaya rani
                                  place:hosur
                                  Aug 13, 2020
                                  Complaint marked as Resolved 
                                  Dear Sir/Madam,

                                  My land line phone number is:[protected], Area: Krishnagiri.

                                  My Phone is not working and I was given one contact person's number of the external department to cal and rectify. he came once when we were not at home. Further we have been trying to call him several times last two months but his mobile is switched off. Please kindly rectify the problem.

                                  I had send the wrong number in my previous message, Sorry for that.
                                  Thanking You,

                                  Regards,

                                  Saravanan.D
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                                    arvind.mishra
                                    from Chandigarh, Chandigarh
                                    Jan 11, 2011
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                                    Address: Uttar Pradesh

                                    I am using BSNL Prepaid Mobile Connection. BSNL activated any Chat Messenger service itself and deducted amount from my balance. When I acknowledged I registered complaint at BSNL Customer care on 9 Dec 10. They assured to solve in 24-48 hours. But NO REPLY came from BSNL. after 1 month again deducted the same amount from my balance. When I enquired BSNL Customer care executive replied that your Complaint has not solved yet. and suggested to go to BSNL Office to give application in this regard. While I have Suffered a lot because this time when deduction made I was out of Station & I had not remain sufficient amount to make a call. now what to do................


                                    Arvind Mishra
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                                      Soham Ray
                                      from Pandua, West Bengal
                                      Jan 11, 2011
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                                      Address: Howrah, West Bengal

                                      This is Soham Ray,

                                      I have a BSNL land-line [protected] on which i have subscribed for broadband for the past 3 years. For around the last 2 months the connection has become horribly unstable. I play multiplayer games and voice chat with friends. The connection drops every 5 minutes or so. It may even take an hour before the connection drops, but on an average the connection drops around 10 times an hour. Repeated complaints have been made to BSNL but of no use. I am not able to subscribe for any other broadband provider because its not available in my area. It has become the habit of Telephone Exchange to close the complaint docket numbers without rectifying the fault.
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                                        A
                                        akhatei
                                        from Aurangabad, Maharashtra
                                        Jan 11, 2011
                                        Resolved
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                                        Resolved

                                        Address: Malkangiri, Odisha

                                        Sir,
                                        I am to say that the SSA, Malkangiri has 2 nos. of Broadband connection on of that is yearly plan with Rs. 36000 with all tax we are paying but 15 days of the month the connection is not supplying by the Telecom and the connection is supplying rest 15days is very slow according to the plan.


                                        Programmer,
                                        SSA, Malkangiri
                                        Ph:[protected]
                                        Aug 13, 2020
                                        Complaint marked as Resolved 
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