Bharat Sanchar Nigam [BSNL] Complaints & Reviews

I have not activated BSNL Caller tunes. My Cell no. [protected]. Still it got activated on Oct 20, 2010. Rs.37/39 was deducted from sim. I sent a message BT DACT to 56700 for deactivation. My caller tune was not deactivated. I contacted BSNL betn 10th - 15th Dec. They used to say that server is down or call after 24hours. On 15th again I sent a message for De-activation BT DACT to 56700. After two days I found that Rs.12/- was deducted. When I contacted the service center. They registered my complaint (complaint no.332721) and said they will look into it. For safe side I again deactivated by sending message on 21 Dec 2010. Rs.25/- was deducted from my sim. What should I do. BSNL services are worse and to get back to their service people takes me min. of 45 minutes. If my luck is good and the lame excuse i get is server is down. Pls de-activate my BSNL Tune.

I have been using BSNL broad band of 1 GB only on my land-line no. and also i did not get my bills of September and October which has been issued to us now in December and we received our bill on 14 Jan 2011.
This bill has a column of adjustment for music on demand which i never wanted to have and i remember one lady from a call center called me and asking me about this but i told her also that i don't want this service because i have broadband of only 1 GB so i can't use it and i don't want to use it then she told me to give my email id so that i can see more of the information on their services.now,when i called customer care they are telling me that u gave your email id so it is activated which i never wanted and also they did not give me any activation confirmation so that i could saw it and tell them to deactivate.
this type of inconvenience is not at all acceptable.i am giving my details of broad band and email id below
user name- rg[protected]
account no.- [protected]
email id- gaur.[protected]@gmail.com
please sort this issue as soon as possible.

sir
iam reciveing onmobile messages from number 12555020.(12555) I want to unsubscribe it with immmediate effect even there is a time up to 20th of this month and deduction Rs.20 is not permissable.please do the necessary action whatever required.my mobile number is [protected].please take actions as soon as possible.this is third reminder.

plese refer the above message since last 4 days i am sending the abovev complaint but there is no responce from your side today 15/01/2011 also i have got the SMS from 12555 if i will get the SMS from 12555 i will log a complaint to consumer court or i will spoil the sim card so i request you please do the needful action as soon as possible

DEAR SIR,
I WISH TO STATE THAT I POSSESS A CELL NUMBER [protected], I NEVER SUBSCRIBED FOR ANY FACILITY LIKE CALLER TUNE OR GITA MESSAGE, BUT REGULARLY AT MONTHLY INTERVAL FROM MY BALANCE A SUM OF RS.60.00(30+30) IS BEING DEDUCTED.FOR LAST 5 MONTHS I M REGULARLY CALLING TO CUSTOMER SERVICE CENTER ON 24365 AND AS PER THEIR ADVISE I USE TO SEND SMS FOR UNSUBSCRIBE THE FACILITY WHICH I HAD NEVER SUBSCRIBED. AFTER SENDING THE SMS CHARGES FOR SMS ARE BEING DEDUCTED AND REPLY MESSAGE COMES THAT UR MESSAGE CAN NOT BE DELIVERED.I REQUEST YOU TO PLEASE UNSUBSCRIBE BOTH THE ABOVE FACILITY FORTHWITH FROM BACK END.NOW I M NOT GOING TO RECHARGE THE CELL FOR PAYING UNWANTED DEDUCTION BY BSNL. IF MY GRIEVANCE IS NOT RESOLVED BSNL MAY FACE THE FOLOWING:
1. WILL LOOSE ONE CUSTOMER IN THE TIME OF COMPETITION
2. BSNL MAY FACE LITIGATION AS I WILL LODGE COMPLAINT IN CONSUMER FORUM AT YOUR RISK RESPONSIBILITY AND COST.
HOPE UR POSITIVE RESPONSE.
THANKS AND REGARDS,
K.D.GURU,
AGM, SBI, KORBA

I am Tarun from UP WEST and my bsnl no. is [protected]...I used to recharge with rs222 bsnl 3g data tarrif..but it failed..i asked about it over 1503,there was a man having a rude attitude and told me to recharge with rs 223..i tried..but it also failed..i dialed 1503 and told them about this then customer care executive told me to recharge with rs 274 and said u will get unlimited access of bsnl 3g for 1 month, i asked him that this recharge (rs 274) is for 2g ..but he said i will get it in 3g also because new 3g palns aren't available in new year 2011.( this all happened on 2 jan 2011)..i accepted what he told me and recharged with rs 274 and it was successfully done.. i connected my mobile to laptop and start internet..and again it was successfully connected and i got normal speed what i used to get..
but on 3 jan 2011 when i connected internet on my laptop through bsnl 3g..I got shock.
the speed was coming about 5-10 kbps its worth..very bad..i immediately called customer care and told about the same but they told me that this is due to server problem and u will have to wait atleast 36 hours
..i did, and called them again they said there is no recharge done..i called them again n again and after they blocked my number to call 1503 and now when i call on it the call get disconnected automatically.
Please help me what shud i do at [protected]@live.in and thanks to read this.BSNL IS DIRTY,FRAUD,LIER...................................................................⇄

The land line number 2347078 belongs to my mother Smt.V.K.Sumathy Amma, pulimootil house,
Kaitha South is not working for the last 15 days. When complained about this heard that, consumer has given the request, my mother being a senior citizen 77 years old how can say she do not want the telephone connection.

I Know that, some repair work is going on there, but except this particular number all other residental numbers are working 2346387,2349070 & 2348259 (Neighbours)

I, thereforfe, request do the disconnection only after the written request from the customer.

Hope, you will do the needful at the earliest.

Thanking you for your kind co-operation.

yours sincerly,

vidyadharan nair
[protected]/[protected]

I am a user of BSNL broadband and landline service.

For last two weeks, my service is getting interrupted. The phone was dead for long. For last one week even the broad band is also not working.

I have logged Dockets for many time (now I can not even remember all the Docket Numbers). But my issues are not resolved yet.

It seems landline technicians know nothing about broadband service and broadband guys are completely unaware of landline issues.

The lineman has removed the splitter to resolve landline issue for which right now either landline or broadband will work. Broadband guys recommended that there are some issue in the handset and that is causing problem in landline (as per my understanding that shouldn't be the case.). Later they claimed that the modem is not working, but line is okay. But they can not show me the line is working with other modem. They replaced the handset which resolves the issue with landline but the landline is still not working.

I am fade up with BSNL as the issue is still pending and currently thinking of trying other vendors from private sector.

SMSes bordering on vulgar /Chat and dating services are been received through BSNL mobile services. This despite a complaint having already filed with the BSNL earlier. On an average 5-10 SMSes are being in a day without regard to the timings for which sometimes one has to use the phone for any emergency services. Other SMSes include those from HDFC Bank regarding discounts. In the event the nasty jobs by BSNL are not stopped forthwith one may have to go to the counrt of law for encroachment into privacy of the individual.

BEWARE OF MOTIVE.BSNL.CO.IN

Hey guys, I got several phone calls from some people claiming to be from BSNL (sometimes man, sometimes lady talking in hindi, claiming to be from indore) asking to download some software for updating my BSNL modem, so i thought that it was genuinely from BSNL and downloaded from this motive.bsnl.co.in. and got the message that SCANNING MODEM FOR IP ADDRESS. and then they asked to disable firewall and run download.

next day i went to BSNL and checked if they had some updates which was done through phone and asking customers to download, they said that there were no such updates and nothing of that sort was done. SO PLEASE BEWARE OF SUCH MALICIOUS PHONE CALLS AND BEWARE OF THIS WEBSITE AND DO NOT DOWNLOAD ANYTHING FROM THERE. AND PLEASE DON'T DO ANY BANK TRANSACTIONS AFTER SUCH DOWNLOAD. SURRENDER YOUR PHONE NUMBER, CHANGE YOUR MODEM, RE-INSTALL YOUR COMPUTER, DO WHATEVER TO BE SAFE FROM THESE HACKERS. AND PASS ON THIS MESSAGE TOO TO OTHERS. SOS. AND BE SAFE FROM HACKING.

BSNL 3G DEVICE (TERRACON MAKE) LW272V1.0 PERFORMANCE IS VERY POOR. I TRIED WITH DEVICE MANUFACTURED BY MICROMAXX & HUWAIE WITH SAME SIM. THEY ARE WORKING WELL

SIM LOST BSNL
Dear Sir,
I have lost my Mobile set of Samsung Company with Sim card which was having BSNL Excel Prepaid . I request you to kindly block my SIM to avoid misuse of my number. Pls issue me the duplicate Sim

My number is [protected]. Please help me in this concern.
With thanks,

Arpan deep

unsub http://203.199.70.160/site/t.jsp?i=735
sir, i am getting text messages & service message from no 58888 Sub HVideo ihave send so many complaints to BSNLcustomer care to unsubscribe but still it has been renewing. it will be renewed the unsub adress is http://203.199.70.160/site/t.jsp?i=735 but it is showig blank page, not showing any link to UNSUB so please please UNSUB from this service, my number is [protected] please please UNSUB this service. if you stop service please confirm my mobile no.[protected]

respected sir/mam
i have been visiting bsnl office from past 15 days and line man does not understand Hindi nor English. I am not getting the speed in my broadband connection i am using unlimited 750 plan and i am getting just 20kbps. after visiting the office they just tell this is the speed ll get in it before i use to get 100kbps and now they don even response to me .it is very difficult for every time going to the office and after going there also they do not react on our problems many people says bsnl is not at all gud in providing better service's i request u to plz help me in this my land-line number is [protected],[protected].

i want to deactivate my service from 59595 i.e. love tips for girls. kindly deactivate my service or give me the number through which it can be deactivate.

My mobile telephone no:[protected] from BSNL / Chennai.
On 5th Jan,with out my willingness BSNL debited Rs40 for Tunes.Immediately I rushed up to the BSNL customer care centre to deactivate this stupid unwanted service and refund my Rs40 which was wrongly debited.They have registered this complaint vide reference no:CH[protected] dt[protected].But still the debited amount of Rs40 not refunded to my mobile account.I would like to knoe why this BSNL is doing day robery to the retired Senior citizens.Because we topped up the mobile for our needs these stupids easily debitting from innocent peoples and if there is no enough balance in my account what they will do.
I am facing sleepless night because of this day robery.
Who asked this people to do this unwantesd service.
Kindly arrange to refund the debited amount.
R.Gopu

my phone, phoneno.[protected] is not perform outgoing calls. my phones bill has paid but not working for two months . i inform the officer's many times but no action taken .

address;
ramdev singh mahala S% hanumana ram mahala
vill- Ballupura, Post-Bosana
via- Losal
distt. sikar
rajasthan pin code-332025

my land line phone not working...
number: 220248
name:m.vijaya rani
place:hosur

I am using BSNL Prepaid Mobile Connection. BSNL activated any Chat Messenger service itself and deducted amount from my balance. When I acknowledged I registered complaint at BSNL Customer care on 9 Dec 10. They assured to solve in 24-48 hours. But NO REPLY came from BSNL. after 1 month again deducted the same amount from my balance. When I enquired BSNL Customer care executive replied that your Complaint has not solved yet. and suggested to go to BSNL Office to give application in this regard. While I have Suffered a lot because this time when deduction made I was out of Station & I had not remain sufficient amount to make a call. now what to do................


Arvind Mishra

This is Soham Ray,

I have a BSNL land-line [protected] on which i have subscribed for broadband for the past 3 years. For around the last 2 months the connection has become horribly unstable. I play multiplayer games and voice chat with friends. The connection drops every 5 minutes or so. It may even take an hour before the connection drops, but on an average the connection drops around 10 times an hour. Repeated complaints have been made to BSNL but of no use. I am not able to subscribe for any other broadband provider because its not available in my area. It has become the habit of Telephone Exchange to close the complaint docket numbers without rectifying the fault.

Sir,
I am to say that the SSA, Malkangiri has 2 nos. of Broadband connection on of that is yearly plan with Rs. 36000 with all tax we are paying but 15 days of the month the connection is not supplying by the Telecom and the connection is supplying rest 15days is very slow according to the plan.


Programmer,
SSA, Malkangiri
Ph:[protected]