Bharat Sanchar Nigam [BSNL] Complaints & Reviews

BEWARE OF MOTIVE.BSNL.CO.IN

Hey guys, I got a phone call from someone claiming to be from BSNL asking to download some software for updating my BSNL modem, but since we were busy, we asked to contact later. so they called continuously everyday, some man or woman, talking in hindi or in english, but since we were busy, we had no time for downloading. but since they were continuously following it up so meticulously everyday, we thought that it was genuinely from BSNL and downloaded from this motive.bsnl.co.in. and got the message that SCANNING MODEM FOR IP ADDRESS. and then they asked to disable firewall and run download.

next day i went to BSNL and checked if they had some updates which was done through phone and asking customers to download, they said that nothing of that sort was done. SO PLEASE BEWARE OF THIS WEBSITE AND DO NOT DOWNLOAD ANYTHING FROM THERE. AND PLEASE DON'T DO ANY BANK TRANSACTIONS AFTER SUCH DOWNLOAD. SURRENDER YOUR PHONE NUMBER, CHANGE YOUR MODEM, RE-INSTALL YOUR COMPUTER, DO WHATEVER TO BE SAFE FROM THESE HACKERS. AND PASS ON THIS MESSAGE TOO TO OTHERS. SOS. AND BE SAFE FROM HACKING.

Please guys give your opinion too on how to tackle this situation, is there any virus in this download, will it affect any other computers used through this modem, even though that malicious software is not downloaded on that computer, will any transaction though that modem be safe in other computers, or will there be no privacy. please guys shed some light on this i[censored] know the technicalities. thank u.

I was issued a new sim card mobile no. [protected] against my landline number [protected]. according to them it was free but i paid Rs.86 at the issue time they told this charge is for 06months validity and subsequently you have to charge every 06 month. one fine day about two months of purchase my mobile's incoming & outgoing both is stopped and i recharge my card with Rs 100 on 11-1-11 at 1915hrs. but that card is not showing either balance or increased validity. Again i recharged with Rs.19 for life time validity as suggested by retailer but then also no result found. next day reported the thing in my local telephone exchange but no proper reply got. since then i am continuously running to exchange and customer care service but still my sim is not working. i am facing a lot of inconvenience,please help me out.

I m CHITTARANJAN GHOSH , my mob no is [protected]
from 30th dec 2010 till now i could't send any sms in bengal circle aircel no. when i send a sms in any bengal circle aircel no then balance is deducted from my sms balance but the sms was not sent to this no.
as bcz i complained in bsnl customer care office first on they did't accept my complain as bcz am balance was low rs. .10. but my sms balance was recharged.
on 5th of jan 2011 at 9:42pm they accept my complain first time and say it will solved soon.my complain no is.A05WB30936.

and some more time i was called customer care but they not solve my problem. and say be patient.
after few days they not solve this problem and say plz save ur docate no it is A12WB59602 on jan 12 2011 at 1:47 pm.
after that i was called them many time but alltime they say be patient.
sorry i cant tollarate this thats why i complained here. plz solve my problem then i will be highly oblique to u.



CHITTARANJAN GHOSH
VILL+PO NUTANDANGA.
MOB NO. [protected]
dist burdwan , ps faridpur;
pin 713381

Dear Sirs,

I purchased BSNL 3G Connection from Tamil Nadu and I have been using in Karnataka (Venkatapura 8th Cross, Koramangala New Extn, Bangalore) for the past 2 weeks. The connectivity is very worst and I am not getting speed more than 25 KBps. Most of the time the speed is below 10 KBps. If your networks are not updated to 3G then why BSNL is issuing 3G Data card in the city. Is there any way that I can increase my internet speed. I tried using this device on my terrace and still I am getting the same. In night time the connectivity is very less.

Can I submit the connection and get my money back. My connection # +[protected]. You can contact me @ +[protected].

Regards,
Kadir

Dear

I have net connection since 6 months and not its more then 20 time i have compalin for not working , and its always take more days to repiar ot get started , now since 5/6 days its not working and i am compaling daily to ur office but not responde pls try to solve it or let me know to whom shall i conatct in agra directly so they can help to solve problem my BSNL No - 2278091 . Regards

I am Mahesh Padmanabh Iyer. My landline phone no. is [protected]. Since last 4-5 months I am not getting my original telephone bill on time, because of this I am frequently paying the bill amount with fine. Kindly look into the matter & do the needful at your earliest. My address is I-7, Labh Complex, Ambadi Road, Vasai (W), Thane-401202.

Regards,


Mahesh Padmanabh Iyer

I have purchased a DATA card EVDO from CSC Mahanagar Lucknow bearing no.[protected] for which payment was made vide Receipt no. 586 dated 17.03.2010. As terms & conditions of booking the monthly rental was Rs.650/- for unlimited usage accordingly advance rental of Rs.650/- was included as well indicated in booking receipt. The first bill received for usage up to 31.04.2010 was Rs.1935/- & the same was paid by me. The second bill received for usage from 1.5.10 to 30.6.10 was amounting to Rs.1910/- the discrepency in billing was brought to the notice of Shri. R C Verma CSC Mahanagar Lucknow & The Accounts Officer BSNL, PK Bhawan Lucknow the bill was corrected by Accounts officer to Rs.918/- . The payment was made accordingly. The next bill received for usage from 1.7.2010 to 31.8.2010 was amounting to Rs.1889/- the same was once again brought to the notice of above officials & based on their advice Rs.1450/- was deposited. the next bill received was for an amount of Rs.9632/- & once again as advice of above officials I have deposited Rs.1450/- on 19.11.2010 but very next day BSNL discontinued the services of above connection.

Sir
I have paid the annual yealy charges of broad band for home UL plan-750 of Rs 7500.00 in the month of October'2010. But again monthly charges of Rs750.00 has been charged for the month of October'10 by BSNL Sidhi. please do the needful to rectify the problem.
Thanking U
B C Mahanta
NTPC Vindhyachal
Vindhyanagar

dear sir,
I am not receiving copy of monthly bill against mobile No: [protected] (BSNL) which may be sent to my e-mail address pradip.[protected]@sbi.co.in or to my postal address.

Please help me to receive the bill in time.

I am Asish from Bhubaneswar, Orissa. It's 2yrs ago i have BSNL/EVDO plan of 2.4 mbps and on first time when i bought i had complained on bsnl office about the speeds but they told me that this is tower problem which is not on your area and will solve soon in next 4 month and after 4 month i asked about speed they told tower build finished workers are working on it and but still am getting so slow speed of 128-300 kbps but 2yrs ago yet not solved but as regular i paid every month for my plan Rs : 607 on slow speed, but now i have faced some billing problems because the plan Rs : 607 hiked to Rs : 707 without any information. I asked officers about it they told me that plan changed. I told him about the speed " why price hiked and why speeds are still same as like before ?" but they nothing said. Please some one take any action about this how can they spoil to their old customers like this ?

I have not activated BSNL Caller tunes. My Cell no. [protected]. Still it got activated on Oct 20, 2010. Rs.37/39 was deducted from sim. I sent a message BT DACT to 56700 for deactivation. My caller tune was not deactivated. I contacted BSNL betn 10th - 15th Dec. They used to say that server is down or call after 24hours. On 15th again I sent a message for De-activation BT DACT to 56700. After two days I found that Rs.12/- was deducted. When I contacted the service center. They registered my complaint (complaint no.332721) and said they will look into it. For safe side I again deactivated by sending message on 21 Dec 2010. Rs.25/- was deducted from my sim. What should I do. BSNL services are worse and to get back to their service people takes me min. of 45 minutes. If my luck is good and the lame excuse i get is server is down. Pls de-activate my BSNL Tune.

I have been using BSNL broad band of 1 GB only on my land-line no. and also i did not get my bills of September and October which has been issued to us now in December and we received our bill on 14 Jan 2011.
This bill has a column of adjustment for music on demand which i never wanted to have and i remember one lady from a call center called me and asking me about this but i told her also that i don't want this service because i have broadband of only 1 GB so i can't use it and i don't want to use it then she told me to give my email id so that i can see more of the information on their services.now,when i called customer care they are telling me that u gave your email id so it is activated which i never wanted and also they did not give me any activation confirmation so that i could saw it and tell them to deactivate.
this type of inconvenience is not at all acceptable.i am giving my details of broad band and email id below
user name- rg[protected]
account no.- [protected]
email id- gaur.[protected]@gmail.com
please sort this issue as soon as possible.

sir
iam reciveing onmobile messages from number 12555020.(12555) I want to unsubscribe it with immmediate effect even there is a time up to 20th of this month and deduction Rs.20 is not permissable.please do the necessary action whatever required.my mobile number is [protected].please take actions as soon as possible.this is third reminder.

plese refer the above message since last 4 days i am sending the abovev complaint but there is no responce from your side today 15/01/2011 also i have got the SMS from 12555 if i will get the SMS from 12555 i will log a complaint to consumer court or i will spoil the sim card so i request you please do the needful action as soon as possible

DEAR SIR,
I WISH TO STATE THAT I POSSESS A CELL NUMBER [protected], I NEVER SUBSCRIBED FOR ANY FACILITY LIKE CALLER TUNE OR GITA MESSAGE, BUT REGULARLY AT MONTHLY INTERVAL FROM MY BALANCE A SUM OF RS.60.00(30+30) IS BEING DEDUCTED.FOR LAST 5 MONTHS I M REGULARLY CALLING TO CUSTOMER SERVICE CENTER ON 24365 AND AS PER THEIR ADVISE I USE TO SEND SMS FOR UNSUBSCRIBE THE FACILITY WHICH I HAD NEVER SUBSCRIBED. AFTER SENDING THE SMS CHARGES FOR SMS ARE BEING DEDUCTED AND REPLY MESSAGE COMES THAT UR MESSAGE CAN NOT BE DELIVERED.I REQUEST YOU TO PLEASE UNSUBSCRIBE BOTH THE ABOVE FACILITY FORTHWITH FROM BACK END.NOW I M NOT GOING TO RECHARGE THE CELL FOR PAYING UNWANTED DEDUCTION BY BSNL. IF MY GRIEVANCE IS NOT RESOLVED BSNL MAY FACE THE FOLOWING:
1. WILL LOOSE ONE CUSTOMER IN THE TIME OF COMPETITION
2. BSNL MAY FACE LITIGATION AS I WILL LODGE COMPLAINT IN CONSUMER FORUM AT YOUR RISK RESPONSIBILITY AND COST.
HOPE UR POSITIVE RESPONSE.
THANKS AND REGARDS,
K.D.GURU,
AGM, SBI, KORBA

I am Tarun from UP WEST and my bsnl no. is [protected]...I used to recharge with rs222 bsnl 3g data tarrif..but it failed..i asked about it over 1503,there was a man having a rude attitude and told me to recharge with rs 223..i tried..but it also failed..i dialed 1503 and told them about this then customer care executive told me to recharge with rs 274 and said u will get unlimited access of bsnl 3g for 1 month, i asked him that this recharge (rs 274) is for 2g ..but he said i will get it in 3g also because new 3g palns aren't available in new year 2011.( this all happened on 2 jan 2011)..i accepted what he told me and recharged with rs 274 and it was successfully done.. i connected my mobile to laptop and start internet..and again it was successfully connected and i got normal speed what i used to get..
but on 3 jan 2011 when i connected internet on my laptop through bsnl 3g..I got shock.
the speed was coming about 5-10 kbps its worth..very bad..i immediately called customer care and told about the same but they told me that this is due to server problem and u will have to wait atleast 36 hours
..i did, and called them again they said there is no recharge done..i called them again n again and after they blocked my number to call 1503 and now when i call on it the call get disconnected automatically.
Please help me what shud i do at [protected]@live.in and thanks to read this.BSNL IS DIRTY,FRAUD,LIER...................................................................⇄

The land line number 2347078 belongs to my mother Smt.V.K.Sumathy Amma, pulimootil house,
Kaitha South is not working for the last 15 days. When complained about this heard that, consumer has given the request, my mother being a senior citizen 77 years old how can say she do not want the telephone connection.

I Know that, some repair work is going on there, but except this particular number all other residental numbers are working 2346387,2349070 & 2348259 (Neighbours)

I, thereforfe, request do the disconnection only after the written request from the customer.

Hope, you will do the needful at the earliest.

Thanking you for your kind co-operation.

yours sincerly,

vidyadharan nair
[protected]/[protected]

I am a user of BSNL broadband and landline service.

For last two weeks, my service is getting interrupted. The phone was dead for long. For last one week even the broad band is also not working.

I have logged Dockets for many time (now I can not even remember all the Docket Numbers). But my issues are not resolved yet.

It seems landline technicians know nothing about broadband service and broadband guys are completely unaware of landline issues.

The lineman has removed the splitter to resolve landline issue for which right now either landline or broadband will work. Broadband guys recommended that there are some issue in the handset and that is causing problem in landline (as per my understanding that shouldn't be the case.). Later they claimed that the modem is not working, but line is okay. But they can not show me the line is working with other modem. They replaced the handset which resolves the issue with landline but the landline is still not working.

I am fade up with BSNL as the issue is still pending and currently thinking of trying other vendors from private sector.

SMSes bordering on vulgar /Chat and dating services are been received through BSNL mobile services. This despite a complaint having already filed with the BSNL earlier. On an average 5-10 SMSes are being in a day without regard to the timings for which sometimes one has to use the phone for any emergency services. Other SMSes include those from HDFC Bank regarding discounts. In the event the nasty jobs by BSNL are not stopped forthwith one may have to go to the counrt of law for encroachment into privacy of the individual.

BEWARE OF MOTIVE.BSNL.CO.IN

Hey guys, I got several phone calls from some people claiming to be from BSNL (sometimes man, sometimes lady talking in hindi, claiming to be from indore) asking to download some software for updating my BSNL modem, so i thought that it was genuinely from BSNL and downloaded from this motive.bsnl.co.in. and got the message that SCANNING MODEM FOR IP ADDRESS. and then they asked to disable firewall and run download.

next day i went to BSNL and checked if they had some updates which was done through phone and asking customers to download, they said that there were no such updates and nothing of that sort was done. SO PLEASE BEWARE OF SUCH MALICIOUS PHONE CALLS AND BEWARE OF THIS WEBSITE AND DO NOT DOWNLOAD ANYTHING FROM THERE. AND PLEASE DON'T DO ANY BANK TRANSACTIONS AFTER SUCH DOWNLOAD. SURRENDER YOUR PHONE NUMBER, CHANGE YOUR MODEM, RE-INSTALL YOUR COMPUTER, DO WHATEVER TO BE SAFE FROM THESE HACKERS. AND PASS ON THIS MESSAGE TOO TO OTHERS. SOS. AND BE SAFE FROM HACKING.

BSNL 3G DEVICE (TERRACON MAKE) LW272V1.0 PERFORMANCE IS VERY POOR. I TRIED WITH DEVICE MANUFACTURED BY MICROMAXX & HUWAIE WITH SAME SIM. THEY ARE WORKING WELL