Bharat Sanchar Nigam [BSNL] Complaints & Reviews

on 8th of jan 2011 we recd NET CONNECTION + bsnl WIFI MORDEM from bsnl udaipur....the connection worked for 15 min & than it stopped working..... a complaint was launched with bsnl complaint no..7320111... the person came & started our connection but he told that the telehone cable is broken from 4-5 places on road side so you launch a application with bsnl to replace the cable.... we launched a complain to bsnl udaipur there was mr panwar & mr rakesh who assured me that the cable will be replaced on 20th jan any how..but ...it was a fraud assurance to us . the cable was replaced after 4-5 days when we again & again made telephone calls to line man & bsnl officers as if it was our duty not the bsnl officers duty .....
even the cable was replaced the two officers who came for the complaint did not have enough time to show us that our net has started working or not.....we loged on to the net connection on 17th but the problem was same as usuaal
till today we r having same problem our net connection is in same position as it was on the day one....
complains launched 17/1/2011...no 7324377
complain launched 18/1/2011 ,,,, no 7325018

we kindly request you to look into this matter as its 100% fraud with the customers

I, P.k.Sarkar have UP East Pre-Paid (Mobile Number [protected]) Connection. my caller tune was atomically added to my number from yesterday (17th jan. 2011) when i recharged my acc. with INR 200.00 , automatically money was cutted off my acc. and i was not even informed about it, i came to know this when my friend told me about my caller-tune's song.
I'm trying to contact the customer care but number is being disconnected whenever i call 123 followed by customer care, i don't want caller tune and i want to reset this and i want the money to be refunded.
please take appropriate action regarding this disgusting service given by the company called "BSNL".

Our landline number[protected] and broadband connection is to be shifted to our new address which is in the same exchange area. Phone cannot be shifted as the area is isolated according to model colony exchange. One month is over but no action and no plan to take any action. Spoke with Dumbre, Sharma of the exchange and they just show the willingness to do the transfer.

Upendra Deglurkar

Prepaid connection no. [protected]
I topped up the above prepaid connection of bsnl througn internet on 23/12/2010. The transaction no. Is
Txt[protected]
However, the topup failed and bsnl informed me that within 10 days the amount will be refunded to my account. Despite lapse of more than 20 days still the amount is not refunded.
Pl. Do the needful.


Transactionid mobile number. Amount(Rs) transaction date receipt no status of transaction

Txt[protected] [protected] 55.00 12/23/2010 2:19:29 pm [protected] successful

Sir,
I have used BSNL Broadband . Last year date 31 march 2010 I paid one year advance rent of my pack 1 -04-10 to 31-03-11 ,but BSNL send me bill in January 2011 ,
1. BSNL change my broadband plain without my any request and then send me bill but i paid all ready one year advance rent
2. I vist. BSNL office in November , but officer ask pay this bill because all bill system change , then i reach BSNL bill office . he say your plain change so your advance rent benefit is not allowed , but i say i was not change my plan your officer was change my plain then he ask Your bill i right , but it is not ture
I think my plain was change in month, so my bill ready by my using basic not a my plain basic, (mean data basic)
please sir help me because not any one listen complain in bsnl officer
my cell number - [protected]
email ID- [protected]@yahoo.com


My broadband detail -

BSNL no[protected]
name of tel. number
Mr. - Gurpreet Singh
Vill- ajnoda khurd
P.O.- ajnoda kalan
Tel- nabha
distt- patiala
punjab
pin code- 147201

respected sir
i have not subscribed to 12555 for devotional messages,but iam getting messages from there.
kindly unsubscribe it and refund the amount deducted.my number is [protected].
thank you.

Hi,

My BSNL number is [protected], i have suscribed for 3g internet for 180 days. (Rs 4200 for 180 days) on 5th November 2010.
For 1st few days i got good speed i.e. more than 2Mbps after that from last 1 months or more my speed has dropped to 100Kbps to 500Kbps. I have complained it again and again and every time i get a sms that your complain has been resolved but speed remains the same. i do agree that in between i have got speed up to 2 mbps but that is only for less than 1 hour. please help me as i have made payment for 180 days and not for few hours.

Regards,
Amit

Our home phone[protected] goes dead, frequently. The reason is its wiring is hanging in the street at such a low height that even a milk van passes and it gets disturbed.
Recently I have made two complaints, the department person came and just connected the wire and went away. The wire is now cut again owing to Makar sankrant time when the street boys run with a long pole to catch a kite and disturbed the cable again.
When we call supervisor, we were asked to contact Mr. Dabhi on[protected]. This phone number is never attended by any one. I have tried it several time since last 5 days but of no luck.

I am not sure whetehr this forum will help, still am writing as I saw the link in google search.

Thanks,

[protected]@gmail.com

Sir,
I made my telephone bill payment in online on 13/1/11 for Rs.455/- my account is debited. but bsnl is not giving the online payment confirmation. please help me sir.

thank you sir.
arunkumar s
[protected]

I have applied for BSNL Broadband combo offer during May 2010 with a deposit amount of Rs.500/- and after numerous correspondences, i was provided with connection on 13.11.2010. Now the BSNL has raised the bill as Rs.625/- (+ taxes) and another Rs.625/- as deposit for Broadband. I am confused about this. Then what for Rs.500/- collected during May 2010 and now another Rs.625/- as deposit. Please anybody can clarify me sir... My contact No. is[protected].

BEWARE OF MOTIVE.BSNL.CO.IN

Hey guys, I got a phone call from someone claiming to be from BSNL asking to download some software for updating my BSNL modem, but since we were busy, we asked to contact later. so they called continuously everyday, some man or woman, talking in hindi or in english, but since we were busy, we had no time for downloading. but since they were continuously following it up so meticulously everyday, we thought that it was genuinely from BSNL and downloaded from this motive.bsnl.co.in. and got the message that SCANNING MODEM FOR IP ADDRESS. and then they asked to disable firewall and run download.

next day i went to BSNL and checked if they had some updates which was done through phone and asking customers to download, they said that nothing of that sort was done. SO PLEASE BEWARE OF THIS WEBSITE AND DO NOT DOWNLOAD ANYTHING FROM THERE. AND PLEASE DON'T DO ANY BANK TRANSACTIONS AFTER SUCH DOWNLOAD. SURRENDER YOUR PHONE NUMBER, CHANGE YOUR MODEM, RE-INSTALL YOUR COMPUTER, DO WHATEVER TO BE SAFE FROM THESE HACKERS. AND PASS ON THIS MESSAGE TOO TO OTHERS. SOS. AND BE SAFE FROM HACKING.

Please guys give your opinion too on how to tackle this situation, is there any virus in this download, will it affect any other computers used through this modem, even though that malicious software is not downloaded on that computer, will any transaction though that modem be safe in other computers, or will there be no privacy. please guys shed some light on this i[censored] know the technicalities. thank u.

I was issued a new sim card mobile no. [protected] against my landline number [protected]. according to them it was free but i paid Rs.86 at the issue time they told this charge is for 06months validity and subsequently you have to charge every 06 month. one fine day about two months of purchase my mobile's incoming & outgoing both is stopped and i recharge my card with Rs 100 on 11-1-11 at 1915hrs. but that card is not showing either balance or increased validity. Again i recharged with Rs.19 for life time validity as suggested by retailer but then also no result found. next day reported the thing in my local telephone exchange but no proper reply got. since then i am continuously running to exchange and customer care service but still my sim is not working. i am facing a lot of inconvenience,please help me out.

I m CHITTARANJAN GHOSH , my mob no is [protected]
from 30th dec 2010 till now i could't send any sms in bengal circle aircel no. when i send a sms in any bengal circle aircel no then balance is deducted from my sms balance but the sms was not sent to this no.
as bcz i complained in bsnl customer care office first on they did't accept my complain as bcz am balance was low rs. .10. but my sms balance was recharged.
on 5th of jan 2011 at 9:42pm they accept my complain first time and say it will solved soon.my complain no is.A05WB30936.

and some more time i was called customer care but they not solve my problem. and say be patient.
after few days they not solve this problem and say plz save ur docate no it is A12WB59602 on jan 12 2011 at 1:47 pm.
after that i was called them many time but alltime they say be patient.
sorry i cant tollarate this thats why i complained here. plz solve my problem then i will be highly oblique to u.



CHITTARANJAN GHOSH
VILL+PO NUTANDANGA.
MOB NO. [protected]
dist burdwan , ps faridpur;
pin 713381

Dear Sirs,

I purchased BSNL 3G Connection from Tamil Nadu and I have been using in Karnataka (Venkatapura 8th Cross, Koramangala New Extn, Bangalore) for the past 2 weeks. The connectivity is very worst and I am not getting speed more than 25 KBps. Most of the time the speed is below 10 KBps. If your networks are not updated to 3G then why BSNL is issuing 3G Data card in the city. Is there any way that I can increase my internet speed. I tried using this device on my terrace and still I am getting the same. In night time the connectivity is very less.

Can I submit the connection and get my money back. My connection # +[protected]. You can contact me @ +[protected].

Regards,
Kadir

Dear

I have net connection since 6 months and not its more then 20 time i have compalin for not working , and its always take more days to repiar ot get started , now since 5/6 days its not working and i am compaling daily to ur office but not responde pls try to solve it or let me know to whom shall i conatct in agra directly so they can help to solve problem my BSNL No - 2278091 . Regards

I am Mahesh Padmanabh Iyer. My landline phone no. is [protected]. Since last 4-5 months I am not getting my original telephone bill on time, because of this I am frequently paying the bill amount with fine. Kindly look into the matter & do the needful at your earliest. My address is I-7, Labh Complex, Ambadi Road, Vasai (W), Thane-401202.

Regards,


Mahesh Padmanabh Iyer

I have purchased a DATA card EVDO from CSC Mahanagar Lucknow bearing no.[protected] for which payment was made vide Receipt no. 586 dated 17.03.2010. As terms & conditions of booking the monthly rental was Rs.650/- for unlimited usage accordingly advance rental of Rs.650/- was included as well indicated in booking receipt. The first bill received for usage up to 31.04.2010 was Rs.1935/- & the same was paid by me. The second bill received for usage from 1.5.10 to 30.6.10 was amounting to Rs.1910/- the discrepency in billing was brought to the notice of Shri. R C Verma CSC Mahanagar Lucknow & The Accounts Officer BSNL, PK Bhawan Lucknow the bill was corrected by Accounts officer to Rs.918/- . The payment was made accordingly. The next bill received for usage from 1.7.2010 to 31.8.2010 was amounting to Rs.1889/- the same was once again brought to the notice of above officials & based on their advice Rs.1450/- was deposited. the next bill received was for an amount of Rs.9632/- & once again as advice of above officials I have deposited Rs.1450/- on 19.11.2010 but very next day BSNL discontinued the services of above connection.

Sir
I have paid the annual yealy charges of broad band for home UL plan-750 of Rs 7500.00 in the month of October'2010. But again monthly charges of Rs750.00 has been charged for the month of October'10 by BSNL Sidhi. please do the needful to rectify the problem.
Thanking U
B C Mahanta
NTPC Vindhyachal
Vindhyanagar

dear sir,
I am not receiving copy of monthly bill against mobile No: [protected] (BSNL) which may be sent to my e-mail address pradip.[protected]@sbi.co.in or to my postal address.

Please help me to receive the bill in time.

I am Asish from Bhubaneswar, Orissa. It's 2yrs ago i have BSNL/EVDO plan of 2.4 mbps and on first time when i bought i had complained on bsnl office about the speeds but they told me that this is tower problem which is not on your area and will solve soon in next 4 month and after 4 month i asked about speed they told tower build finished workers are working on it and but still am getting so slow speed of 128-300 kbps but 2yrs ago yet not solved but as regular i paid every month for my plan Rs : 607 on slow speed, but now i have faced some billing problems because the plan Rs : 607 hiked to Rs : 707 without any information. I asked officers about it they told me that plan changed. I told him about the speed " why price hiked and why speeds are still same as like before ?" but they nothing said. Please some one take any action about this how can they spoil to their old customers like this ?