Bharat Sanchar Nigam [BSNL] Complaints & Reviews

Thanking you,

My bsnl land line no 2659646 is dead for last 25 days. Inspite of repeated complaints fault has not been rectified. we being the senior citizen finding it extremely difficult. I am a resident of 792 dariyabad phone is in the name of V.P KHARE. Please do the needful at the earliest.

BSNL Mobile — Unwanted services activated without any request

Sir, I am using BSNL mobile of AP circle, since January 2009. meanwhile during june a call from 12630033 came, I accepted a call and rejected without hearing anything. After that I recieved a sms saying that I have been charged Rs. 19 for this month. I complained it to customer care, and asked for deactivation. they provided the information to deactivate, but the IVR do not have any facility to deactivate the service. Additionally they charge Rs. 1/ min while deactivation. this service is fraudulant one. I am unable to deactivate it. I have to unnecessarily pay Rs. 19/ month. there are many people who are facing the similar problems. please help.

Sir, I am using BSNL mobile of TN circle. On 22.10.2009 a call from 12630033 came, I accepted a call and rejected without hearing anything. After that I recieved a sms saying that I have been charged Rs. 19 for that month. I complained it to customer care, and asked for deactivation, but the IVR do not have any facility to deactivate the service. Again on 18.11.2009, I have received an SMS that the facility will be renewed on 21.11.2009 for a further period of 30 days again at the rate of Rs.19 per month. I am not interested in this service. I am unable to deactivate it. I have to unnecessarily pay Rs. 19/ month. there are many people who are facing the similar problems. please help and arrange to refund the charges already debited

mobile service — unwanted and unpleasant calls

Sir
I am getting unwanted and unpleasant calls from the numbers[protected] and [protected]... plzzz help me... either block these numbers or help me with their details....

Recently I am watching some fraud activity from BSNL. Without any sms they have started a service "Value pack" on my mobile no-[protected] from 09.04.2012. Since then at least Rs 5/- has been deduct every day. When I realized I did a docket (CD1437732 dated 14.04.2012) on BSNL customer care for stopping this service as early as possible. No action been taken till today after 4 or 5 time knock. The executives are Kishore Ghosh, Shampa Patra, Prosenjit Biswas, Sudip Biswas. All of this says that the complain we forward with urgent tag and one of this says complains are solve but it take some time but no time limit has been given. At last I meet the manager of local exchange on 19.04.2012 but he was also fail to solve this problem and give me land line no [protected] and login another complain no D15CD1437732, and assure me that this person will solve out your problem. After call on above land line on 19.04.2012 they give me another land line no [protected] (Kanti Ranjan Das). This person assure me that the service will stop as early as possible. But still today the service is running and at least Rs 60/- has been deducted for sms and Rs 20/- for calling purpose. I call him for 2nd time on 20.04.2012 he said problem will solve within one hour and RS 10/- will refund. After 2 hour I again call him, he cut my call and login another complain against my connection D20CD31447109.

I think that this kind of irresponsible person do not have any right and capacity to hold this kind of post. This all persons are highly responsible for BSNL customer harassment. Either they do nothing hole day or do not know how to do a work. Otherwise is it possible that one complain has not been solve for last 10 days after 10 phone calls and 3 docket?

If I can express my headache for last 10 days to you, plz take any action against my complain. We are people from middle class so we do not have so much money and such time.

Today I got a call from [protected] number and somone was saying some obscene languages. Kindly let me know the details please.

Sudipto Rudra
[protected]

BSNL — unnecessary subscription of beauty tips

i am just fed up with unwanted subscription of beauty tips pack, and i request 4 - 5 time at bsnl customer care to deactivate this pack.. but the didn't help me and complain about 3 - 4 time but there is no response from bsnl.

Hi sir/ madam i am nandini & my frd gets many miscalls & sms msg in the night & he is harshing her a lot& when ever he calls when she attends the call then he traces the mb no & call, false complaint on her from this no [protected] so pls kindly do the needful help to her, sir reply to my mail id [protected]@yahoo.in what action bsnl people has taken about such kind of people.

I am BSNL Post paid mobile customer and my SMS and messaging services are not working. When ever I send a message ., it fails. My mobile n0-[protected].
Please rectify the fault as soon possible. I would be very thankful to you.

sir in anantnag District we have problem about mobile bills because of TV Charges please debut our Tv Charges in next bills & send new bills with out any interest

I have purchased post paid sim bearing number [protected] five years back . i have lost my mobile three months back along with sim i have sent request to deactivate my sim . but has been sent. pl now at least disconnect and deactivate my sim
Ramanathan
[protected]

my post paid mobile No.[protected], is not receiing calls or sending calls or messages since several days. On the screen some times it shows "Error". kindly do the needful in the matter urgently.

C.T.Varghese

we r not getting boll from last 7 months plj resole our problm [protected]

we r not getting landline bill from last 7 months plj resole our problm [protected] and customer care not responding or picking phone at 1500

BSNL — NOT RECEIVING lANDLINE BILL FOR 5 MONTHS

I have a telephone connection with broadband in the name of Naresh Chand Gupta, 47-A, Gali No. 8, Old Arya Nagar, Ghaziabad. I am not receiving bill from last five months. I have to get a duplicate bill every month than I am able to deposit the bill. I have another connection in the name of Anubhav Gupta, at the same address[protected], for which I am receiving bill regularly. Kindly look into the matter and make necessary so that I get bill regularly. .

bsnl udaipur — mis billing

dear respondent
i have bsnl cellone no [protected] in name of anita doshi
on november 10, 2010
i paid rs 45 for a plan in which call rate is 49 paisa per minute this charge is over and above normal prepaid charges
i paid this charge for one year tenure but this service has been withdrawn from 11 the may 2011 while the term for this paln expires in nov 2011.
in this way they are cheating me and charging at 99 paisa per minute which is agianst the norms of this plan
pl help
anita doshi
[protected]@in.com

bsnl udaipur — TEL 2412052 NOT WORKING

MY BASIC PHONE NOT WORKING FROM LONG TIME
PHONE[protected]
PLACE 27, ADINATH COLONY KESHAVNAGAR
UDAIPUR

COMPLAINT NO. [protected]

BSNL PUNE — SHIFTING OF RESIDENTIAL PHONE

I HAD APPLIED FOR SHIFTING OF MY RESIDENTIAL PHONE NO 25880636 ON 4 JUN 2010. INSPITE OF REPEATED REQUESTS THE AUNDH EXCHANGE HAS NOT BEEN ABLE TO COMPLETE THE SHIFTING I AM FACING A LOT OF PROBLEM BECAUSE OF THE SAME .MOREOVER THE SHIFTING INVOLVES FROM KUMAR PADMALAYA TO KUMAR PRERNA ONLY 200 MTRS FROM EACH OTHER.

BSNL has fundamental problems with its employees, once it gets privatized then only they start working, those lazy guys. new connection took 4 months just because 4 illiterate, irresponsible, dumb head and stupid BSNL crew to setup. Others like Tikona, Airtel, reliance also have problems. all these feel that they are identical so, no business loss due to delay. may god bless Indians to survive with these NASTY, STUPID, Lazy people in basic services sector.

I topped up through internet the prepaid connection of bsnl for rs.55/- on 23/12/2010. As it did not take effect i lodged complaint to bsnl. They replied as under
Dear customer,

Sir, if the amount is deducted from your bank account and not topedup, the amount will be credited back to your account within 10 working days.

Regards,
Portal-admin

As despite lapse of 15 days i did not get the amount back, i have again lodged complaint as under:
Thanks for your reply. However, despite lapse of more than 15 days the amount has not yet been credtited back to my account. Pl. Look into the matter and immediately remit the amount.
Txn no. Txt[protected]
Amount rs.55/-
Date debited to my account 23/12/2010
Pl. Do the needful.

Despite that i have not received the money back. Pl do the needful.
R b iyer

I topped up the prepaid connection on 23/12/10 through internet. The top up was not done and i was assured by bsnl that within 10 days the amount will be credited back to my account.
Despite lapse of more than 20 days still i have not got the refund in my account of the failed topup amount of rs.55/-. Top up made by me on 23/12/2010. Txn no.
Txt[protected]
Tel.No.[protected]
Pl. Do the needful urgently.

I topped up my prepaid connection of bsnl on line for rs.55/- opn 23/12/2010. Top up failed and the bsnl informed that it will be credited back within 10 days. Despite lapse of 20 days i have not got the amount back credited to my account. Even my repeated reminders are not evoking any response from bsnl. Pl. Arrange to get the amount credited back to my account with compensation.

BSNL — unsubscribe devotional messages

resp sir,
i want to unsubscribe bsnl devotional services from onmobile.my phone no is [protected]

unsubscribing from 12555
respected sir
i have not subscribed to 12555 for chalisa messages, but iam getting messages from there.
kindly unsubscribe it and refund the amount deducted.my number is [protected].
and also mentioned in the message that if you want to unsubscribe dial no.1255530 but when we contect this number this number is telling that you have no subscriber of chalisa.
thank you.

Hi,

My BSNL 3g no is [protected]. Same is my Story. I subscribed the 3g connection for 90 days paying 2.5k.
I got a good speed for 10 days.. Now the speed has come far worse than 2g. It hardly gives 20KB speed.

Some time it simply don't load pages.
I dont know where to make complaints & not even have faith on BSNL that they may resolve the issue.
I doubt whether they do even know the traffic overload.

Even if they know, they wont bother to do anything as usual.

Tamseel.

Ram from Andhrapradesh: I have the same problem. after the purchase of the 3g data card, for 1month i got a speed up to 2mbps. now it is very worse less than 20kbps and takes a lot of time to load simple web pages. I dont know whom to complaint. In bsnl office no body is taking care about this. Its happened here only after the launch of docomo 3g. I doubted that these bsnl officials bribed by private operators want the people to flew away to private networks.

My number is [protected]. I am using BSNL internet but 3G signal is very very low at my house (159/75/1-C, Bhusauli Tola, Allahabad). Kindly solve my problem out otherwise I will have to close all my BSNL SIMs, broadband at my home and BSNL landline at my home and go to other operators.

I have paid my BSNL postpaid bill online via SBI Debit card on 11.10.2012. But neither confirmation received from BSNL nor amount debited in my account. Online billing status shows BANK CONFIRMATION AWAITED. Exactly what happened ? Is it Possible.

by : B J Baruah, Mobile No : [protected] : A/C No:[protected], Circle - Assam

Sir,
I made my telephone bill payment in online on 10/feb/2013 for Rs.1243/- . but bsnl is not giving the online payment confirmation. please help me sir.







thank you,
varaprasad
[protected]
[protected]@gmail.com

I have paid rs. 1087/- for payment of my Land line bill payment for Telephone NO.[protected] but no payment confirmation has been recd. - please do help for the sames

Suresh Chand Gupta

my land line number [protected]. I paid my land line bill rs. 781 for January 18 on line through IOB Debit Card. The amount has been debited to my IOB SB account But I have not received confirmation from BSNL. My mobile no. is [protected]. What shall I do?
Ramanarayanan
[protected]@gmail.com