Bharat Sanchar Nigam [BSNL] Complaints & Reviews

i do not able to login to selfcare.edc.bsnl.co.in

i have purchased the terracom 3 G USB Card Model LW272 from BSNL thalassery with IMEI No.[protected], sim no.[protected]. It worked for one day, second day onwards it is not even getting detected in the PC and no LED light in the USB.

Request immediate action, or atleast convey the problm, my contact no. [protected]. thanks

I am using Bsnl nestam plan mobile connection last 2 years costamer of Bsnl. i faced lot of problem in sms service, monthly i am using 23 bonus card for msgs balance. Msgs sent not correctly but balance always reduced, i am complating lot of times bsnl costmer care but no respone plzz solve my problem..........

we have taken unlimited plan of BSNL broadband connection ,but every time broadband has out of order not working properly. Also in this plan we havnot avail free call. we anecessary pay to BSNL.
Thanking You
Dharmendra Choudhary
Broad Band No.-[protected]
ASstt. Manager (M )
NHPC,Ltd, Sector-33, Faridabad
Haryana

Gentlemen,,
We M/s Prima Automation (India) P Ltd having ISD facility and facing problems in Diling ISD Nos with the same since long. We are approaching Mr D M Patel[protected] and Mr A C Patel on 224500 @ Kalol Office as well on 252000 @ Mehsana office too. Till date, we havn't found any solution for the same. So, it is our humble request to sort the matter ASAP.
Hope, for kind co-operation soonest.
Thanks & Warm Regards
Vishal Patel from the desk of Paulam Joshi

We have given application for phone transfer due to shift in our place of residence in kalyan only . 1 month have passed but we have not received our new bsnl landline number and also our internet is closed from last 1 month due to this problem. I have personaly met to the officer to discuss this problem he told me that within 2-3 days our landline will get started we will send our men . but it has also not happend 10 days have passed away. what kind of service you are giving i fail to understand .

bsnl bradband is nt a god site.There are so many useless similar sites openning when we go for bsnl uasage check.but the site which is recommende for bsnl broadband uasge is"selfcare.wdc.bsnl.co.in", which is not oppenning from last so many days.Ihv got two bills , one of rs.9000, & another 1 of rs.11000.
I hv seen that this site is included in worst sites of world records.This site donot open even @ Bsnl's ofiices.In a month. there are so many days when this site is crashed or it is nt responding.Do ever these people can make it good to use?

sir

I have forgotten my BSNL Portal ID and i'm unable to check my usage. Please help. My phone number is [protected] (Tamilnadu - thanjavur dt)

My mobile no is [protected]. I have requested for number portability on 22/01/2011. I want to change service provider from BSNL to Reliance.
Since last 3 days my mobile number is not working. Reply getting that number does not exist. Please do some thing.......
Advise what can be done & how long it takes to get convert the service provider.

Please call on [protected]

I have taken a broad band - combo plan 500(U/L) plan in the month of january 2010, Every month we have receipt bill of Rs 550 to 580 a month & pay the same up to sept 2010 in my consumer no 170848 but in the month of january 2011 I have recd a bill of sept 2010 of Rs. 2762.60 less discount 1068.99 and net bill rs 1762.60, As I am out of city my spouce thought that this bill of three month and paid in january 2011, today I am not only surprised but shocked to received your sms and pay bill amting Rs 5213.11 up to 01.12.2010 and mentioned A/C no [protected], as we are out of city and not using intenet for last 3 months there is no question of interent usges charges Sir I am well aware of your I/L plan 750 hence its seem that either faulty billing or this bill pertain to some other person ,you are requested to provide me full details itemize billing o[censored]sges charges immeditately on my E-Mail rakesh.[protected]@licindia.com to enable me to continoue or Disconnect the broad band service with immeditate effect.

SIR, PLS TELL US MY BSNL PUK CODE
MOBILE N.- [protected]
SIM N.[protected]
Email us- [protected]@in.com
pls pls... I have not other bsnl sim.

Sir, the bill of last three months of my broadband connection is so high. i went to all bsnl offices of my town,fatehnagar [circle office] & my district office at hiranmagari sec. 4 but i didn't get the sufficient information about the usage. they not give me the details of broadband usage & send me here & there. how can i submit the bill without no more usage of bill ? my phone is dead from 2 & half months & we have 250Rs plane of 2.5gb usage we sure that we had not use more than limit. what will i do ?

Dear Sir,
I am bsnl IPTV user in Jodhpur and facing the same problem as others. The service is very poor and no body takes care to solve the problem.Here in Jodhpur the customer care office works at 8 am to 7pm on 6 days. Their atitude is not co-opertaive and helping. They are not working on sunday. Often I am having the probelm either network disconected or waiting signals, Today I did contact the customer care officer, Jaipur to book the complaint but he said to book the complaint at bsnl no. 1500 which again not responding. It gives mental tension to have this connection or to change to other. Really the bsnl ececutive or incharge should look in the mater to stay in the market and satisfy the customers, either they will loose their creditablity. Do not send the messages to refer IPTV to friends & relatives to take IPTV connection in this situation.
I hope"Bhai Sahib" will do utmost to improve the services of IPTV. Thanks,
Manohar LALAS,

Here we are having a problem of non receiving Bsnl Broadband internet services to our entire city for the past two days. until now there has been no solutions for this. For this problem we have to look for private internet services. And also we the people are suffering a lot of problems , will the Bsnl people take necessary steps ASAP to restore the problem

I got a cell phone No.[protected] under Bandham plan. It offered 2000 SMSs free, 1000MB GPRS free and free calls to my landline-[protected]. Today morning when I made phone to my landline 0.03ps is deducted and when SMS to [protected] was sent between 6.30 to 7 p.m, 0.50ps was deducted, which is a clear violation of the offer under Bandham plan by BSNL. I demand an immediate enquiry into this complaint and let it not be repeated in future

I have a Mobile Postpaid Connection of BSNL. I had submitted an application to Vodafone for porting out of BSNL on Feb 03, 2011. On Feb 05, 2011 I received an SMS from Vodafone stating that BSNL has rejected my port-out application because of outstanding amount in my account. I had made payment for my bill of Jan 2011 and had attached the payment receipt of the same in my application. My next bill date is Feb 10, 2011. So, I do not have any billed outstanding. If and amount has not been billed to me, it cannot be treated as outstanding. Now to get clarification on this I have to be go all the way to BSNL office because BSNL customer care on the phone is worthless. In six years of the my association with BSNL, the first time that I got a call from BSNL Customer care was after I had put in my request for porting out. I found the entire experience very amusing. The customer care officer called me on my number and asked my name! Basic rule of customer service to your own customers - at least have his name and contact details before you call your customer up. The officer asked me why I was porting out. I simply told that to do anything - change bill plan or to get any information on my postpaid connection I have to go to the BSNL office everytime. This is ridiculous because for all other operators the needful is done simply over phone. Best part is that the BSNL call center does not even have the contact number of the local BSNL office! The officer said thank you sir and hung up. Wow.....amazing customer retention. Not sure what was the purpose of the call from BSNL. Was it a retention call or an exit interview? Why is BSNL wasting money on such meaningless activity?

Any way coming back to my complaint - If I do not have any billed outstanding on what basis if BSNL rejecting my port out request? For any unbilled outstanding, the rule states that if I do not pay the same once it is billed to me, I am liable for suspension or disconnection. What is the meaning of this harrassment? I feel really sad at the fact that an organization that has the capability of being one of the top most Telecom companies in the world is simply a waste.

Is there anyway by which this complaint could be sent to the relavant regulatory authorities?

After I sent on 24/01/2011 ( Monday at 1145 IST AM from my CellOne Prepaid Number [protected] to 1900 & within few seconds I got in my mobile from 1901 Unique Porting Code so immediately I approached Airtel Relationship Centre at West Veli Street Madurai and showed this & after checking they gave me an application form and I duly filled that and handed along with my colour photo & Ration Card ( Family ) for Address Proof and my ID and signed relevent pages and after paying Airtel gave me a sim for which they asked to pay Rs 30/= on the spot ( No receipt ) and gave a New Sim and asked me to wait till 7 working Days to change into Airtel from CellOne
But so far CellOne NOT stopped it's service & allow me to migrate to Airtel so when I enquired at Airtel Office they asked me to wait Already 7 working days elapsed from 24/01/2011 Now almost 10 DAYS
I dont know why a Govt.Unit behave like this without allowing one to migrate> It is very shame for BSNL
Mobile Service Provider>
Reason for my shifting to Airtel > I paid Rs 1046/= 0n 10/01/2006 my Calling rates are Rs 1.60 per mins to BSNL Nos & others Rs 2/= No proper Booster for this number Old Anant Live time Number
I lost so many Rupees due to BAD treat for this Old Anant Number Once they offered me 1p/sec
but from November 2010 all gone & so many Booster Changes No adjustment to this number
Please do take necessary steps> Thank you
my e mail ID ,.... ram.[protected]@hotmail.com

Sir,
I have purchase BSNL sim card (no:[protected]. To activate the sim I have made 55 rs refill as well.
I am able to receive the incoming call but don`t got any message from BSNL. Again i have refill 50 rs but it doesnt show the balance after that and it show message "your sim is inactive".

I have a 750UL Plan for Data one connection in Ambernath (Thane Dist.) which am using from 2 years on my number[protected].

And from past 2 years I have been facing the same problem with my connection i.e. I never get a constant connection, the link keeps on getting disconnected. Even when complaint is done for the same there is no proper response is given in time. Then eventually after 4/5 days ever thing goes back to normal. This especially happens when there is a long/extended weak end, and no one is there is office i.e. no net connection for entire week end.

On 2nd February 2011 I have again made a complaint for the problem which am facing from 29th January 2011. I requests the concerned authority to look into the same.

Respected Sir,

I have bsnl mobile number [protected]

It is normal prepaid card but in your system it shows as a life time card. I have called 2-3 times to bsnl care, they replying that your card is life time.

I have done recharge in may month of Rs. 19 for Life time from normal card

Than between 15-20 august 2010, I have called in bsnl care & request for normal card, I received SMS after 2 days that your card is normal

Than I recharged with Rs. 110/- & got validity[protected].


Recently I have added two land line number for FF(Friend & Famiuly) Scheme. in which I found that 0.30 paisa deducted instead of 0.20 paisa. Hence I called to BSNL care, they give me answer that your card is life time card.

How is it possible ?

Once recharge of Rs. 110/- & got validity of one year than my card is life time ??

Today 04th feb 2011, In any life time card, maximum validity given is six months from last recharge. Suppose I recharged today than also my validity will be 04-august 2011.

At the same time, My sim card expiry date is[protected] & it is due to normal card & recharge of Rs.110/- on your august month scheme. (GET 1 year validity & full talk time on Recharge of Rs. 110/)

So I request you to update your system & give right status of NORMAL CARD with expiry date[protected].

Regards