Bharat Sanchar Nigam [BSNL] Complaints & Reviews

To
BSNL, Land Line
Nagpur

Sub: - Always It is advised to go-Internet Online BSNL Bill Payment Till Date proper / Correct Facility is not available for (Example – Like Online payments Mobile Bills Or Maharashtra State Electricity Distribution Co. Ltd –Billing online Faculties)

My Telephone no –[protected]

Regularly I am a target fromBSNL Accounts every time I have been issued with wrong Bill in Jan 2011 for my Telephone no Generated with Different Dates Two Bill alongf with Different amounts.

Email.- [protected]@rediffmail.com
Postpaid Mobile No – BSNL [protected], [protected], [protected] Idea

(Nagpur BSNL Accounts) online billing system always will show some think Different regularly


Sir,
Always It is advanced to costumers go for Internet Online BSNL Bill Payment Till Date proper / Correct Facility is not available for
(Example – Like Online payments Mobile Bills Or Maharashtra State Electricity Distribution Co. Ltd –Billing online Faculties)

My Telephone no –[protected]

Regularly All Last received BSNL Landline Bills Paid in Time with Out Delay

As Per Following Details –

SL no Month Due / Balance Amount Paid Amount

1 04 Sep 2010 2,019.00 Full Bill 2,019.00

2. 04 Oct 2010 996.00 Full Bill 996.00

2. 16 Nov 2010 1071.00 Full Bill 1071.00

3. 23 Nov 2010 Nil Amount 1071.00

4. Dec 2010 - 68.00 Full Bill 70.00

5. 12 Jan 2011 878.00 Full Bill 878.00
6. Jan 2011 1943.00 Full Bill Second Bill for My Telephone Only

Requested Please Have Glance on My Telephone Number[protected], as we have to pay Regularly with yours consent next will correction or there will be some remedy to avoid such Problems Faced by us.


Thanking You


Your Regular Costumer


Sanjay B Bhandarkar
[protected]
Email.- [protected]@rediffmail.com
Postpaid Mobile No – BSNL self - [protected], wife - [protected], self - [protected] Idea

Dear Sir/Madam,

I have 2 Sim of BSNL Agriculture Plan with 99/- rental per month but my last month bill is 228/-. on every sim,actually i don't have this usage.
Pl give me solution in this.


My BSNL No-[protected]



Regards,
Shivling Bhandare
Latur.

hello everyone i hv bsnl modem MMX372G 3G USB MODEM.IT is disconnects after a minutes.actually my sim is from uttar pradesh but i am using it in trichy (tamil nadu).does it has some thing to do with roaming issues...........plz help me,,,,,,,,, it's over 2 weeks and prblm still continues...

for Prepaid sim card, BSNL without information activation done and debit Rs.110/-, as done topup on 22.1.2011 on the same date they have debited Rs.140/- (for activation for History, Subash Chandra bose, Swamy Vivekananda and Astrology ) Rs.30/-+Rs.30/-+Rs.25/-+Rs.25/-

To whom we have to consult and yet waiting for credit from BSNL.

Any body please help us after day work we earn a sum of Rs.100/- and recharge for a topup Rs.110/-

nowadays to get a work for construction of walls and cement company not paying on time wages.

please help us

SIR,
AS ANNOUNCED BEFORE SELLING 3G DATA CARD ITS BROADBAND SERVICE ,IT SPEED WIILBE 21MBPS BUT IN ACTUAL 2KBPS OR NOT HAVING PROPER NETWOK.

Sir,
my mobile no. [protected] & my sim no.[protected] i want to my puk code by email

Dear sirs,

I hd revd a call from u on Oct 2010 informed that this from BSNL and open the site,is not chargeable
it is absouletly free hence I hv opend the account and downloaded the player after that I hv not go to
this site.In the meantime I hd revd my telephone bill noted Rs.200/- for Games, then I hv checked the
account and found that the usage is 0% and how r u charges this amount? I am not interested to continue
this account of Indiagames.bsnl.com So please delete at an early time and I hv also approched the BSNL they informed that
we hv only tie-up and they gave a Toll Free No. of their and it is not responded.



I am awating ur reply,

Regards,

THAMBAN NAIR
CELL.NO.[protected], [protected]
Email-nthamban.[protected]@gmail.com

Hi i am a bsnl prepaid GSM Mobile subscriber. My Mobile No. is "94******99".
It is referecned to Complaint id "A16HR433778" regarding automatic deduction of balance from my prepaid account.Rs 30 has been deducted automatically from my prepaid BSNL GSM Mobile with No. "94******99". I have called up so many times to cust care. They said it will be refunded with 24-48 hours but still no luck. I have called up today again and there was no response from their side. They provided me with a new complaint id "A22HR491917". The response was very poor. They were not even ready to listen the problem.

Today when being an govt service provider "BSNL" is still competitive in market but still i feel very embracing experience with your cust care services. Please let me know how long that will take to refund the amount and what was the reason for its deduction. Its not a thing for just Rs. 30 but its for my right and why you people are making fool o[censored]s. Please do the needful. Otherwise i will proceed with the legal action.

we want to de-activate the bsnl.indiagames.com pack imidiately.kindly de-activate the pack.as we dont want to pay for it...

Dear Sir/Ma'am,

this is to bring to your kind attention that for last 2 mths the BSNL staff (both St.Thomas & Patelnagar branches) are not cooperating to change my broadband plan from 600combo(2.5gb plan) to 625 combo (ultd plan). I had given my first application on 26Nov10 which was rejected for unknown reason by the BSNL staff. At second time I had changed my plan online on 30Nov10 and the status is still pending till now.

After requesting several times the BSNL staff are not cooperating with me hence I seek your assistance.

I would appreciate if you could do the needful.

thanks and regards,

Durga devi Thapa
[protected]

My phone number is [protected]. No GPRS connection to my phone. the55678 is deducting
rs,30/- for the last3months, from November 2010. 26/10/2010 I made complaint with customer service, they
ask me verify with 456*00#, it shows no service active. I have not utilising any service. this month 19th jan
received a message i[censored] don't want the service send a message UNSUB FUSION to 55678, as that i done, I
received a message immediately temporary problem try aft some time. I messaged nearly 6 times, every time , recd same reply. For every message they deducting Rs.2/- I send a different message NO GPRS TO ME, so unsub fusion for that, a reply recd, Invalid Keyword, & along with a Jodi message. they are swallowing the money. today a message from[protected] saying Thanks for using the service & u have been charged Rs.30/- I have not utilising service. again a messaged recd quoting u may down load Ur Free Picture from daily content. As there is NO GPRS i cannot utilise & more over Im not interest in the
service. So Please disconnect & arrange to credit amount deducted from my a/c, for non utilising the
service.

I talked with customer care executive(BSNL BROAD BAND SERVICE)few days ago, in order to check usage of the perticular service. As told by them i registered my account(selfcare.ndc.bsnl.co.in) with my CUSTIMER ID____________ and other perticulars mentioned in the registration form.Reply was shown that i will get the registration confirmation and my password through my email.Since then three days have passed and i hav'nt recieved any confirmation niether my password.I again tried to register my account but it shows the customer I.D has alredy been registered. Please help me to solve the problem.

Sie.

I am a owner of Flat No.304, Jaya Apartments, Huda Complex. Saroornagar, hyderabad.5 years back, when, I am a president of Jaya welfare Association, without my knowledge. some of the owners has entered agreement with B.S.N.L. mobile tower installation. After installation, I am and my family suffering from severe health problems. I am unable to residing the health hazardcaused by the EMV from these towers, shifted my family in rented house.

I humbly request that considering the serous health hazard that there towers be relocated to the location away from residential location, necesarry action be taken.

Y. Rajya Lakshm
flat No.304, Jaya Apartments,
Huda complex, Saroornagar
HYDERABAD.

I have been using BSNL broadband service since 2007. In last few months its not working well. I have complained the authorities of the issue many times but was really disappointed with their response. My father is a retired BSNL employee. Therefore whenever I visit the exchange I get a warm smile from the people there. But I am really sorry to say that their service ends up in that. After hearing the complaint they will come soon but can't expect them soon. We may need to go there several times to solve the issue. The same thing happened in the case of this broadband issue . I have visited them several times and with a warm smile they said that would come soon. But nothing happened for many times . So I visited them once again in the last week and managed to get one man to check the issue. He visited the home and said that the not sure about the reason of the issue and replaced my modem and told me to wait for some days with the new modem in use. But nothing happened. I faced the same issue in coming days. I again visited the exchange and informed the issue. They said issue may be on the line and will fix it soon. But nothing happened till date. I am really disappointed with their approach on customers. I haven't experienced such a poor response from any product I have used till date.

What I say? The largest telecoms service provider in the country.
Irresponsible customer support. No one to question them. No delay in issuing bills .
Never give any discount on poor service .
In many regions there is no other competitor in broadband section. So poor customers have no other option. They have to suffer from their own company( According to my knowledge BSNL is still a 100 % Govt. Undertaking company)
In fact they are not at all bothered about customer satisfaction because they get their salary in time and it does not depend on whether the customer is happy or not. So why should they bother about poor Indians. They are working for their own sake and we will pay them in time.

Dear Sir/Madam

I have BSNL mobile service,(No. [protected], Karnataka state) since the month of may' 2010, by mistake I accepted the wap pack, after this they have started sending hot model of the day photograph every day two times, against this they are deducting money Rs 30.00 per month. From month of May I am trying to unsub the pack but have not been successful. I have talked to customer care several times, they given me some suggestion to do some thing I have done but no result. They are subscribing the package themselves and deducting money every month and sending masses every day through 58888.My every effort has been fail to unsub the wap "hot model of the day" pack. I am frustrated with this nonsense; please help me out from BSNL criminal activity.

Regard's

Y K Shrivastava

Dear

BSNL steals my money RS.30/- for providing tunes of stupid cine songs / BSNL promotional songs without my consent. every month. All their customer care give advice only; never care to take the complaints. The deactivation procedure of +56700 also so callous of attending the request. Insisting us to continue the tunes and without hesitation steal the money again.

Please advice me how do I go about RTI and fix the daylight robbery by a third party through the BSNL.

sivagnanam.n

[protected]

REF- LAND LINE TELEPHONE NO-[protected](PALLAHARA)

Sir ,
Some months before , I have applied to BSNL authority for Landline (LL) and rural Broad band(RR-BB) connections through the JTO- Pallahara (Dist-Angul). He submitted those proposals to the appropriate authoriry, by receiving the due amounts from him without issuing me any receipts. Later land line connection was given at my residence.But no broadband connection was given.No modem has been installed in my residence & no broadband password has been supplied to me till now.But along with Land lineBills , broadband bills are being issued to me till month. Due to this negligence & cheating of BSNL company , I have applied many times to SDO , Kanhia circle , to Accounts officer GMTD , Dhenkanal office for disconnection of telephone & settlement of account. But no one is listening to my application.the land line telephone is also dead since 9 months.But still bills are being issued by BSNL office Dhenkanal(Orissa).I have never availed the broadband service .Now I want to setle my account , to refund the amount due , correction of bills etc. at the earliest & moreover to disconnect the phone permanently. Kindly take necessary steps.

yours faithfully,

BHUPEN KUMAR ACHARYA
LECT-IN-CHEMISTRY
AT/PO-PALLAHARA(UDAYAPUR)
DIST-ANGUL(ORISSA)-759119
CELL- [protected] , [protected]

COMPLAINT AGAINST TEL NO-[protected]

Dear Sir,

My name is Balagopal varma and I am a residing at Tripunithura, Cochin, Kerala. 1.5 Months back I applied for a BSNL broad band connection (along with landline)by submitting 500 Rs in cash.Some 3 weeks earlier I went to the telephone exchange tripunithura and enquired about the status.They told me that the order is ready .When ever I contact them ,they says that theymake the connection fast.But till now no body has come to my residence for giving the connection.I have purchased a telephone inorder to avoid the delays due to non availability of the telephones. I dont know what is the reason behind this delay.If things are happening like this I would be left with no option other than going for a private connection.What all problem BSNL is facing right now is only due to the laziness of the BSNL employees.

I am Mr. Yesu Kumar S.V.V From Bhimavaram District of West Godavari Andhrapradesh. I am taken a Bsnl Vennela Super Sim Card with number of [protected] in April 2010. After Activation of the Sim i am Applied for the Do Not Disturb Services via Sms as Start Dnd to 1909. Then i am received a message from
Cell one "Dear Customer We Your Request for Do not Call (DNC) is Received. Please Wait for Message with
Registration No - Cellone" . ok i know Activation will taken 45 days. But till now it is not Activated. i am receiving SMS's and PHOne calls from BSNL Tunes fro the number of [protected]. i am not activated any Caller tunes but i am receiving messages from 56700 like thank you for using BSNLTUNES 10days free pack. Enjoy the service free. Monthly charges Rs.28 & Song Rs12 after 10 days. Dial 56702 (tollfree) for deactivation. and some messages from unknown numbers like " who is your best mate to know reply[protected] " girls are loving you to know who are them reply to aa bb cc dd " oh god Day & NIght i am receiving this messages i am getting headache with this scrap calls and messages. when i am calls to customer care they are telling please sir send sms as Start dnd to 1909 sir it will take 45 days to activate sir namaste sir. i am daily twice sending start dnd to 1909 but it is not activated and the calles and messages are common.

sms received from bsnl mkt on 18/01/2010 stating double damka , if you top up with rs 550/- you will get full talk time and the validity extended by one year from the date of top up. accordingly i have done top up on 20th jan , i got full talk time but the validity is not extended as promised in the sms. when i have given a complaint bsnl is not taking stating to contact the local bsnl for validity extension. i stay inlsunabeda for lodging the complaint i have to go to koraput. kindly take up with bsnl and give justification

my mobile no [protected] works with HAL as chief manager,koraput