Bharat Sanchar Nigam [BSNL] Complaints & Reviews

BSNL is fooling customers. Considering the comparatively cheaper data plans, i shifted to Bsnl 3G from Tata Docomo 3G. But my decision went wrong when I got 15-20 kBps meager speeds during 8 am - 11 pm, after tht only 120-150 kBps( these r downloading speeds with IDM, surfing speed is more worse than downloading speed). I opted for Rs.606 data plan. I m having to stick with this stupid company till the end this month, coz i cant afford to go for another data plan of docomo.
I m residing within 400 metres of main Bsnl exchange tower and using ZTE MF180 3.6mbps device.

I suggest people to go for Tata Docomo 3G, because it gives consistent speeds of 2 mbps - 3.2 mbps on 3.6 mbps device for 24 hours.

Dear admin, please escalate my complaint to BSNL officials. i badly need good net speeds, but unable even to surf websites with bsnl 3g.

Hai I am residing in a village named Poyya in Thrissur District, Kerala. I applied for a broadband connection from BSNL office in Mala, which is the office to provide BSNL service for our area, in November 2009. I got WLL connection with a guarantee that I will provided broadband landline connection as soon as possible. I waited for 6 months...after that one day the lineman came and told me he can arrange for connection. I said ok...then I went to BSNL office to pay my bill and met JTO and told him that lineman told me he can give the connection and asked him to kindly process my application. He asked me to re-submit an application stating to change the WLL to landline...I did that. After 4 months the cable came to my house and it is still lying in ground. When I enquire about this with an officer in Thrissur office to whom complaints are given, he said he will look into that...then no answer....Then I called JTO and asked him...he told I will get the connection in 1 month....I called the lineman...he told he will not do anything since I contacted JTO....I asked JTO...he told lineman only can do anything....suddenly one day my neighbor got the connection after giving an application just one week before....I asked him how....he told "BRIBE the lineman" u will get it.....

This is what happening now....JTO and lineman and not in good terms and they are playing with my connection which I deserve.....secondly, I have to bribe the lineman for the connection....

One day a lady from the exchange called me and asked did I apply for the connection? Is BSNL laying cable to all the house in the country with applying for that??? then HOW come they lay the cable to my house....

From my experience to get a connection from BSNL either kneel to ground and beg with every person in the exchange or bribe them.....

Even giving a complaint to the person authorized for that is not enough

I dont understand what mistake I did.....not paying bribe or contact JTO....

anyhow I had enough with BSNL....let me wait for a private provider....I will cost me more but I will get the service.....

I am having phone no 22532810 in the name of km sivasubramanian
inspite of so many remeinders and e mail to the dept they are deactivating the god charges that is being charged to telephone bill for the past 6 months.
I request goodselves to approraite that amt in the next telphone bill and deactivated the god immediately without further delay.
This is my complaint my cell no [protected]

Hi all,

I have been waiting for 2 months to get my Type II modem for purchase from BSNL Karnataka. How long they can keep the customers waiting to get the modem. Last month they charged me the amount for the modem with the bill before giving the modem too.

Regards,
Rajendran

there are five counters at berhampur bsnl office.one is for duplicate bill(.counter 5).remaining for collection of bill.but just two are functioning.i have attached some pictures also.the counter 1 and 2 are functioning.where as 3,4,5 are out of order. but the working hrs written are 9.00 am to 4.00 pm for counter 5, and for others also. and see the situation of complain box

My father have a BSNL (kolkata) prepaid connection since 2006.Due to its poor network, we decided to shift to VODAFONE through MNP. I have submitted all required documents in the vodafone store on 20th jan,2011. From 23rd i am calling vodafone customer care they are telling it will be done when BSNL give us clearance. But when i called BSNL they are giving excuses. Mobile no to be ported: [protected]. UPC code: BKHA6KTF.

SIR
MY TELEPHONE NO.[protected] LYING FAULTY FROM THREE MONTH . REPORTED CABLE FAUTLY. KINDLY ARRANGE TO RESTORE FAULT URGENTLY


SITARAM

This is very sad to say but after launging 3G and MNP, BSNL EVDO services are at their worst. From last 3 days and 4 complaints still I am nor able to connect my EVDO and as usual BSNL is very slow in process.
My Problem is very clear:
01. I start my Laptop.
02. connect EVDO from its shortcut and It got connect.
03. Within a minute Down Rate goes on "0".
04. I wait for 5 minutes but Down Rate remains unchanged.
05. I disconnect and try to connect again.
06. When I try to reconnect it starts showing "Remote computer does not respond..."
I file 4 complaint on 1502 but still not got permanent solution. They are keep saying we forward your complaint and all. I want they solve my problem but they are just interested in forwarding my problem.
God knows what to do now.

Aditya

I HAVE TALKED TO CUSTOMER CARE 3 DAYS AGO REGARDING GPRS SETTINGS, HE TOLD ME THAT I WILL SHORTLY RECEIVE MESSAGE OF SETTINGS, THEN AGAIN I CALLED IN THE NOON THEN AGAIN HE TOLD ME THAT WE WILL SEND YOU SETTINGS IN SHORT TIME, NOW THE TIME IS OUT OF ACCESS THAT YOU PEOPLES DOES'NT UNDERSTAND THE VALUE OF THE CUSTOMERS.NOW WHEN I CALL AT CUSTOMER CARE AND TELL THAT I WANT THE ANSWER THEN THEY JUST PUT MY CALL ON HOLD, AND DON'T EVEN COME BACK TO GIVE THE ANSWER.
THIS IS THE RIDICULOUS SERVICE THAT YOU ARE GIVING TO YOUR CUSTOMERS.
I HAVE HEARD A LOT THAT BSNL IS THE WORST COMPANY IN GIVING SERVICES BUT NOW I HAVE REALISED THAT IT IS REALLY A WORST COMPANY, THIS COMPANY DOES'NT CARES THAT WHAT CUSTOMERS ARE.

RIDICULOUS.

My telephone No. is[protected] in village Mandhol PO Thara Tehsil Baijnath Distt Kangra HP is faulty since 14/1/11 and complaint lodged with BSNL Dharamsala not attended till today though 14 days has elapsed.It is under SDO BSNL Baijnath.Bsnl is going to introduce new schemes of Broadband and not paying attention to od connection.

Kuldip Chand sood.

I HAVE BEEN BILLED WRONGLY. WHEN I APPLIED FOR THE CONNECTION HOME COMBO ULF-1000, IT WAS EXPLAINED TO ME THAT I FOR THE FIRST 12 MONTHS, THE USAGE OF THE MODEM IS FREE OF CHARGE AND FROM THE AFTER THAT TIME, I WOULD HAVE THE OPTION OF EITHER MAKING A FULL TIME PAYMENT FOR THE MODEM AT ONCE OR PAY RS. 80 PER MONTH UNTIL THE FULL AMOUNT OF THE MODEM WAS RECOVERED (10-13 MONTHS, IT WAS TOLD).
THERE ARE NO CALL CHARGES. IN MY DEBIT ADJUSTMENT DETAILS, I HAVE A CHARGES UNDER ADVANCE RENTAL DEPOSIT PAID (ADJUSTED WITH ADVANCE PAID, NPC-INST. CHARGES, INST. FEE BROADBAND AND MODEM DEPOSIT. I HAVE BEEN TRYING TO BRING THIS TO ATTENTION OF THE BILLING AUTHORITIES, BUT NO ONE ANSWERS THE PHONE ON ANY OF THE NUMMBERS MENTIONED IN THE BILL, INCLUDING THE COMMON CUSTOMER CARE NUMBERS. PLEASE CHECK THE NEEDFUL AND GET BACK TO ME.

complaint lodged wide [protected] still is unresolved, un attended. The local office bearers no. 255225, 253300, 240800 do not respond.

To
BSNL, Land Line
Nagpur

Sub: - Always It is advised to go-Internet Online BSNL Bill Payment Till Date proper / Correct Facility is not available for (Example – Like Online payments Mobile Bills Or Maharashtra State Electricity Distribution Co. Ltd –Billing online Faculties)

My Telephone no –[protected]

Regularly I am a target fromBSNL Accounts every time I have been issued with wrong Bill in Jan 2011 for my Telephone no Generated with Different Dates Two Bill alongf with Different amounts.

Email.- [protected]@rediffmail.com
Postpaid Mobile No – BSNL [protected], [protected], [protected] Idea

(Nagpur BSNL Accounts) online billing system always will show some think Different regularly


Sir,
Always It is advanced to costumers go for Internet Online BSNL Bill Payment Till Date proper / Correct Facility is not available for
(Example – Like Online payments Mobile Bills Or Maharashtra State Electricity Distribution Co. Ltd –Billing online Faculties)

My Telephone no –[protected]

Regularly All Last received BSNL Landline Bills Paid in Time with Out Delay

As Per Following Details –

SL no Month Due / Balance Amount Paid Amount

1 04 Sep 2010 2,019.00 Full Bill 2,019.00

2. 04 Oct 2010 996.00 Full Bill 996.00

2. 16 Nov 2010 1071.00 Full Bill 1071.00

3. 23 Nov 2010 Nil Amount 1071.00

4. Dec 2010 - 68.00 Full Bill 70.00

5. 12 Jan 2011 878.00 Full Bill 878.00
6. Jan 2011 1943.00 Full Bill Second Bill for My Telephone Only

Requested Please Have Glance on My Telephone Number[protected], as we have to pay Regularly with yours consent next will correction or there will be some remedy to avoid such Problems Faced by us.


Thanking You


Your Regular Costumer


Sanjay B Bhandarkar
[protected]
Email.- [protected]@rediffmail.com
Postpaid Mobile No – BSNL self - [protected], wife - [protected], self - [protected] Idea

Dear Sir/Madam,

I have 2 Sim of BSNL Agriculture Plan with 99/- rental per month but my last month bill is 228/-. on every sim,actually i don't have this usage.
Pl give me solution in this.


My BSNL No-[protected]



Regards,
Shivling Bhandare
Latur.

hello everyone i hv bsnl modem MMX372G 3G USB MODEM.IT is disconnects after a minutes.actually my sim is from uttar pradesh but i am using it in trichy (tamil nadu).does it has some thing to do with roaming issues...........plz help me,,,,,,,,, it's over 2 weeks and prblm still continues...

for Prepaid sim card, BSNL without information activation done and debit Rs.110/-, as done topup on 22.1.2011 on the same date they have debited Rs.140/- (for activation for History, Subash Chandra bose, Swamy Vivekananda and Astrology ) Rs.30/-+Rs.30/-+Rs.25/-+Rs.25/-

To whom we have to consult and yet waiting for credit from BSNL.

Any body please help us after day work we earn a sum of Rs.100/- and recharge for a topup Rs.110/-

nowadays to get a work for construction of walls and cement company not paying on time wages.

please help us

SIR,
AS ANNOUNCED BEFORE SELLING 3G DATA CARD ITS BROADBAND SERVICE ,IT SPEED WIILBE 21MBPS BUT IN ACTUAL 2KBPS OR NOT HAVING PROPER NETWOK.

Sir,
my mobile no. [protected] & my sim no.[protected] i want to my puk code by email

Dear sirs,

I hd revd a call from u on Oct 2010 informed that this from BSNL and open the site,is not chargeable
it is absouletly free hence I hv opend the account and downloaded the player after that I hv not go to
this site.In the meantime I hd revd my telephone bill noted Rs.200/- for Games, then I hv checked the
account and found that the usage is 0% and how r u charges this amount? I am not interested to continue
this account of Indiagames.bsnl.com So please delete at an early time and I hv also approched the BSNL they informed that
we hv only tie-up and they gave a Toll Free No. of their and it is not responded.



I am awating ur reply,

Regards,

THAMBAN NAIR
CELL.NO.[protected], [protected]
Email-nthamban.[protected]@gmail.com

Hi i am a bsnl prepaid GSM Mobile subscriber. My Mobile No. is "94******99".
It is referecned to Complaint id "A16HR433778" regarding automatic deduction of balance from my prepaid account.Rs 30 has been deducted automatically from my prepaid BSNL GSM Mobile with No. "94******99". I have called up so many times to cust care. They said it will be refunded with 24-48 hours but still no luck. I have called up today again and there was no response from their side. They provided me with a new complaint id "A22HR491917". The response was very poor. They were not even ready to listen the problem.

Today when being an govt service provider "BSNL" is still competitive in market but still i feel very embracing experience with your cust care services. Please let me know how long that will take to refund the amount and what was the reason for its deduction. Its not a thing for just Rs. 30 but its for my right and why you people are making fool o[censored]s. Please do the needful. Otherwise i will proceed with the legal action.