Bharat Sanchar Nigam [BSNL] Complaints & Reviews

I'm Limesh from calicut
My BSNL Number :[protected]
Landline : [protected]
No incoming and outgoing.
Can't receive or send SMS.
i cant call to customer care. so i dial from my another number ([protected]).
I dialed customer service center and told my problem. A customer care executive asked to hold. After a long time he replied that he's not responsible for this and wait until this complaint will be solved or "if you are in hurry you can take another connection". I asked his number he transferred call to Senior. He also misbehaved .He said to wait more than 7 hours and " you are not only our customer all are waiting why can't you . I never said to take BSNL connection". He said he can cut my connection if he wants. And he threatened me saying he can find my address and will show me.
If he cuts my connection what should i do?

Respected AP BSNL Telecom Sir, I am recharging 33/- rs. bundle sms offerf pack. but, with out intimation of festival session charge the sms actual charges and customer care center will not be take the lift my mobile. noumber of timings telling this "MA CUSTOMER CARE PRATHINIDHI KARYA NIMAGNULAI UNNAARU, DAYACHESI LINELONE UNNADI".... So, pls rectified these are all and provided the best/gud services in our customers. This is my request and then, this is my mobile no. [protected].

Thanking You.

MY PHONE NUMBER 2743639 IS DEAD FOR MORE THAN 2 MONTHS AND I HAVE ASKED SDO ON [protected] AND ALSO DIALLED TO DE PHONES ON 2322000 AND ALSO PERSONNLY WENT TO KHADRA EXCHANGE ALSO BUT ALL IN VAIN. AND 1988 GIVES THE NUMBER TO IN INVALID AND 1500 IS JUTS NOTING THE COMPLAINS AND ALSO INFORMED ON 231100 AND THEY ALSO JUST NOTED THE COMPLAIN TO PUT ANOTHER PAPER UNDER THEIR PILLOW. IT SEEMS THAT BSNL STILL WORKS THE SAME SILLY WAY AND NO ONE IN THIS GOVT. ORGANISATIO IS READY TO WORK AND ALL ARE DEFENITELY USELESS. I BELIEVE GOVT. SHOULD STOP PAYING THESE GOOD FOR NOTHING SO CALLED OFFICERS WHO ARE NOT WORTH BEING PEONS ALSO IN ANY PRIVATE ORGANISATION.

Dear Sir,
I am using BSNL prepaid mobile No.[protected].I received sms today (25.12.2010) at 11.30 P.M stating that the rate cutter and other concessional rate not applicable for 25th, 31st December 2010 & 1st Jan 2011.Today they debiting 90 paise/minute.They are not notified in advance. How can they suspend rate cutters in valid duration?.Kindly treat this mail as complaint, do the justice for the customers like me.
Thanks,
R.LOGANATHAN,
!5, Rabindranath Tagore Road East,
Ganapathy, COIMBATORE_641006.

I am user of Mob No [protected]. It is noticed that Rs 10/-on account of HUMSHAKAL service has been deducted from my mob on weekly bassis from last three months without activation of this service. I have two times requested for DND service but still no action has been taken till date.May I request you to kindly instruct Custmer Care or HUMSHAKAL SERVICE to refund my deducted money and stop further such type of theft to other custmer also.

stupid, [censored] service in BSNL CELLONE CUSTOMER CARE

my bsnl sim card registration failed msg on my prepaid no [protected], my sim no[protected] plz sir activate this number [protected]...

I am Rajesh patel from Indore .I bought EVDO from BSNL .According to advertisement speed of INTERNET should be 2.4 MBPS but this is too slow around 128 KBPS. Please take some action.

i HAVE RECEIVED SIM NO. [protected] TO BE PARED WITH MY LANDLNE NO.[protected] BUT BSNL HAS BEEN PARED WTH [protected] , I HAVE DISCUSSED WTH SDO, TEEPHONE, RAGHOGARH (M.P.) ON PHONE NO.[protected] AND TELEPHONE OFFCE GUNA ON[protected] BUT TILL DATE I HAVE NOT GOT ANY SATIFACTORY ANSWER. AS PER ATTACHED DOCUMENT AN APPLICATION MY LANDLINE NO IS[protected]

GOPAL SINGH
SIM NO, [protected]
TO BE PARED WTH [protected]

Dear sir/Madam,

This is to bring to kind notice that I have paid my BSNL telephone bill Rs.2648/- online with my SBI Visacard through HDFC gateway on 15/05/2010. By mistake I have paid twice on the same day and it has been debited (please refer SBI card May 2010 statement which is attached herewith). Till date it is not been credited in BSNL account(please refre attached BSNL bill). During that bSNL was changing there servicer and they have informed me that the amount may be credited if the new server is updated. I have visited many times to BSNL office and found one day that they have not received the amount. They asked me to contact HDFC bank. Then I written to HDFC bank on 16/11/2010 and expecting some favorable reply from them. Yesterday I came to know that HDFC cannot help me in this regard and asked me to contact SBI Card.

Please do the needful as I am running after this for last 7 months. I am attaching the letter to BSNL, SBI card statement and my BSNL bill for your ready reference.

Regards

R S Raman

To: [protected]@bsnl.co.inCc: "mp merja" <[protected]@yahoo.com>
Dear sir,

Stil to day my complain not solve,


last 4 months my complain is not solve, i contect manny time, after your advise 8 time to concern deppartment , plz. say sir mai kya karu, mera belence everday kum ho raha hai and 3G connection not working, kya may mera connection bandh kardu, aap hi bataeya sir, aap dekh sakte hai may kitne dino se heran ho raha hu, lekin aha to koi sunta hi nahi hai, kitni bar costmer care may complain book ki, sir plz. help me



Mukesh

--- On Fri, 11/26/10, mukesh patel <[protected]@yahoo.com> wrote:



From: mukesh patel <[protected]@yahoo.com>
Subject: Re: 3-G,Mobile Connection Complain in Gujrat Telecom circle
To: [protected]@bsnl.co.in
Cc: "mp merja" <[protected]@yahoo.com>
Date: Friday, November 26, 2010, 1:04 AM


Dear sir,

last 3 months my complain is not solve, i contect manny time, after your advise 4 time to concern deppartment , plz. say sir mai kya karu, mera belence everday kum ho raha hai and 3G connection not working, kya may mera connection bandh kardu, aap hi bataeya sir, aap dekh sakte hai may kitne dino se heran ho raha hu, lekin aha to koi sunta hi nahi hai, kitni bar costmer care may complain book ki, sir plz. help me




Mukesh

--- On Wed, 11/17/10, mukesh patel <[protected]@yahoo.com> wrote:



From: mukesh patel <[protected]@yahoo.com>
Subject: Re: 3-G,Mobile Connection Complain in Gujrat Telecom circle
To: [protected]@bsnl.co.in
Date: Wednesday, November 17, 2010, 4:58 PM


Dear sir,

last 3 months my complain is not solve, i contect manny time, after your advise 4 time to concern deppartment , plz. say sir mai kya karu, mera belence everday kum ho raha hai and 3G connection not working, kya may mera connection bandh kardu, aap hi bataeya sir, aap dekh sakte hai may kitne dino se heran ho raha hu, lekin aha to koi sunta hi nahi hai, kitni bar costmer care may complain book ki, sir plz. help me


Mukesh

--- On Sun, 11/7/10, mukesh patel <[protected]@yahoo.com> wrote:



From: mukesh patel <[protected]@yahoo.com>
Subject: Re: 3-G,Mobile Connection Complain in Gujrat Telecom circle
To: [protected]@bsnl.co.in
Date: Sunday, November 7, 2010, 1:31 AM


After your reply Bsnl officer rajkot mr. Makadia sir contect me fore my 3G connection problem, they say about my connection problem ,i say plz. start my mobile, but 3G connection not working and lost balance,then they say we solve your complain, but there after steel today my 3-G connection not working, i contect coustmer care for this problem,they say your complain forwered ahed, but steel today my 3G connection not working and i lost my balance day to day, but no solution of my mobile problem, plz. sir i requested to you plz. start my 3G connection becouse in last month i lost my balance approx 1500 rs, but i not use any faselity like TV, i have priscribed tv chanel but due to this problem i not see tv so i lost both side, plz. help ful me and instruction for my complain to concern deppartment,
if my complain not soluable you say me i cancle my sim and deactivate 3G, and i requested to you sir plz. you revert my loses balance as credit in my account,
thanking you,
Prabhubhai



Mukesh

--- On Thu, 10/28/10, [protected]@bsnl.co.in <[protected]@bsnl.co.in> wrote:



From: [protected]@bsnl.co.in <[protected]@bsnl.co.in>
Subject: Re: 3-G,Mobile Connection Complain in Gujrat Telecom circle
To: "mukesh patel" <[protected]@yahoo.com>
Date: Thursday, October 28, 2010, 11:25 AM


Dear Sir/madam,

We acknowledge your complaint and the same has been forwarded to
the concerned unit for redessal.If the problem not redressed you do
not received feed back from the concerned unit within 7 days feel
free to contact us again.


PG CELL, BSNL, CO,
NEW DELHI
---- mukesh patel <[protected]@yahoo.com> wrote:
>
>
> Dear Sir,
> PG CELL, BSNL, CO,
> NEW DELHI
>
>
> After your reply Bsnl Local officer rajkot mr. zala contect me more my 3G connection problem, they say your connection is ok ,i say plz. start my mobile, but 3G connection not working and lost balance,then they say problem in hend set, so mr. zala change my sim to his mobile but same problem connection not working but lost balance, then mr zalasir say change sim, ok i agree change sim and after 6 hour my mobile ded but there after steel today my 3-G connection not working, i contect mr zala for not working 3g connection and lost my balance day to day, but no solution of my mobile problem, plz. sir i requested to you plz. start my 3G connection becouse in last month i lost my balance approx 1000 rs, but i not use any faselity like TV, i have priscribed tv chanel but due to this problem inot see tv so i lost both side, plz. help ful me and instruction for my complain to concern deppartment,
>
>
>
> Mukesh
>
> --- On Sun, 10/24/10, mukesh patel <[protected]@yahoo.com> wrote:
>
>
> From: mukesh patel <[protected]@yahoo.com>
> Subject: Re: 3-G,Mobile Connection Complain in Gujrat Telecom circle
> To: [protected]@bsnl.co.in
> Cc: "mp merja" <[protected]@yahoo.com>
> Date: Sunday, October 24, 2010, 11:09 PM
>
>
>
>
>
>
>
> Dear Sir,
> PG CELL, BSNL, CO,
> NEW DELHI
>
>
> After your reply Bsnl Local officer rajkot mr. zala contect me more my 3G connection problem, they say your connection is ok ,i say plz. start my mobile, but 3G connection not working and lost balance,then they say problem in hend set, so mr. zala change my sim to his mobile but same problem connection not working but lost balance, then mr zalasir say change sim, ok i agree change sim and after 6 hour my mobile ded but there after steel today my 3-G connection not working, i contect mr zala for not working 3g connection and lost my balance day to day, but no solution of my mobile problem, plz. sir i requested to you plz. start my 3G connection becouse in last month i lost my balance approx 1000 rs, but i not use any faselity like TV, i have priscribed tv chanel but due to this problem inot see tv so i lost both side, plz. help ful me and instruction for my complain to concern deppartment,
>
>
>
> Prabhubhai
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
> --- On Mon, 10/4/10, [protected]@bsnl.co.in <[protected]@bsnl.co.in> wrote:
>
>
> From: Subject: Re: 3-G,Mobile Connection Complain in Gujrat Telecom circle
> To: "mukesh patel" <[protected]@yahoo.com>
> Date: Monday, October 4, 2010, 11:36 AM
>
>
> Dear Sir/madam,
>
> We acknowledge your complaint and the same has been forwarded to
> the concerned unit for redessal.If the problem not redressed you do
> not received feed back from the concerned unit within 7 days feel
> free to contact us again.
>
>
> PG CELL, BSNL, CO,
> NEW DELHI
> ---- mukesh patel <[protected]@yahoo.com> wrote:
> >
> > Dear Sir,
> >
> > my name is Prabhubhai Merja, My mob no- 0942673
> > 7273, i have a bsnl 3-G connection and Good working with my Sony Erriction J105i model Hendset, but last one month my 3-G Connection is not working, i was try to contect coustemer care Every day but they say your connection start within 48 hours ,but steel to day my connection is not connect,dns error, and communication failer masses show in mobile disply and main problem my pre paid connection lose of balance every day with out connect net or broadbend-gprs, today i receved one massases from bsnl my balance deduct rs 75 , ireseved every day masseases for deduct my balance but my 3-g connection is not connect so why my balance is deduct, ilose atleast 500 rs for this problem, and my subscription for watch tv is also loss, plz. help ful me and instruction for my complain to concern deppartment,
> > thanks you,
> > your faith fully
> > PRABHUBHAI MERJA
> > GUJRAT-RAJKOT SSA
> > RAIYA TELEPHONE EXCHANGE,
> > RING ROAD RAJKOT
> > Mukesh

Hi SIr,


This is NAGA SAMPATA RAO KATEPALLI, I applied for broadband connection online on October,2010, after 1 month they called me for the connection, I said its not required now. They didn't say anything, they said ok. But 22 December,2010. I got the bill with my name and address amount of 1300 rupees along with making call details and the number they allot for me is[protected]

My problem is, even now i don't have the BSNL land line in my home. why they are sending the bill to my address and I do not know the process with out having my documents and with out giving any connection, how they make to allocate a number for me and send the bill for that.


And my question is They did not collect any documents from me and did not sign any application form, How they do this. Same things i talk to the Customer care people, they are saying first I need to go to WhiteField along with the bill and i will take the letter from the Officer and Again will go to Indira Nagar, show all the relevent documents for cancelation of my BSNL.

My question is, It is not my fault and this is how our BSNL people are working. why i need to go for all the offices with out having anything (LANDLINE, BROADBAND).

I Request you please give me the solution

Thanks
NAGA SAMPAT
[protected]

I have recharged SMS booster value Rs.13 during 5th November it worked upto 4th December per SMS 1 Paise charged I have sent around 250 SMS. When i tried recharge the same booster in the 2nd week of december it was blocked. Then i recharged Rs.31 booster on 21/12/10 which is also SMS booster for 2000 free local SMS and 1000 National SMS. But it is not working for each SMS i send Rs.0.50 is getting detected from my account.

Kindly helpme to resolve this issue. I am not getting the proper service for the money i paid.

The detail of confirmation message i received is as follows :

" Your a/c is recharge with denomination Rs.31 from no.[protected] no 21.12.2010 at 06.16.11 pm Ref. No.[protected] Sender : 58082."

My mobile no. is [protected]

Regards,

J.Gnanasundar.

----- Original Message -----
From: rajneesh madhok
To: [protected]@bsnl.co.in ; [protected]@bsnl.co.in ; [protected]@bsnl.co.in ; [protected]@bsnl.co.in ; [protected]@bsnl.co.in ; [protected]@bsnl.co.in ; [protected]@bsnl.co.in ; [protected]@bsnl.co.in ; [protected]@bsnl.co.in ; [protected]@bsnl.co.in ; [protected]@bsnl.co.in ; [protected]@bsnl.co.in ; [protected]@bsnl.co.in ; [protected]@bsnl.co.in ; [protected]@gmail.com
Cc: [protected]@bsnl.co.in ; [protected]@bsnl.co.in
Sent: Thursday, December 23, 2010 6:46 PM
Subject: Change of Broad band connection, W-fi connection not working, inflated bill, Speed is slow, Checking of braodband usage procedure not intimated to consumers.


To December 23, 2010

The Chief General Manager Telecom District,
CTO Complex,

Jalandhar.

The Sub Divisional Engineer,
Bharat Sanchar Nigam Limited,

Phagwara-144401 (Pb)

Mr. Manjit Singh, S.D.O. [protected]
Telephone Exchange Building,

Phagwara.

[protected]@gmail.com

SUB: DEFICEINCY IN SERVICE

CHANGE OF BROAD-BAND PLAN FROM 500-C TO BB HOME COMBO UL 750 UNLIMITED PLAN --- OPT FOR ANNUAL PLAN
MY BROAD-BAND WIFI CONNECTION IS NOT WORKING IN TWO CONNECTIONS.
REQUEST TO CHECK THE BRAOD BAND USAGE. I DOUBT THAT THE USAGE METER HAS BEEN JUMPED OR THERE IS ANY OTHER DISCREPENCY IN BILLING---INFLATED BILL.
CONSUMER HAS NOT BEEN PROVIDED THE CHECKING OF BROAD-BAND USAGE NEW PROCEDURE.
SPEED OF BROAD BAND CONNECTION IS VERY SLOW.
Sir,

1. I have been using my BSNL Broad Band connection of 500-C Combo plan, Now I want to opt for Annual Unlimited UL 750 Plan. Kindly adjust my advanced deposited in the 500-C Plan and send me Demand Note after getting adjustment for the annual plan o[censored]L 750 Plan

2. I want to connect with wireless router to my Lap top. As I have Wi-fi Modem but the said Modem is not working in operation of two sets at a time.

3. That the service Engineer Mr. Sushil from Phagwara Telephone Exchange 210555 could not rectify the problem. Kindly get the problem fixed.

4. That as my Sony Laptop has latest features of Wi-fi Software so it can be connected to any Wireless router but due to the faulty Modem the Lap top is not connected with the said Wifi Modem at a time.

5. That the procedure to check the Broad-Band usage has been changed. But the consumer has not been provided the information regarding the change of check of Broad-band usage. I have doubt in my BSNL Broad band usage charged from last three months from the date the procedure of billing has been changed. I request the Hon’ble officials to kindly check the usage as my usage has never been jumped so much as it has been from the last three-four months.

PRAYER:

1. Kindly rectify the inlated bills sent in the last four months as the usage of Broad band has been miscalculated.

2. Wi-fi connection is not working.

3. Speed of Broad band connection of the consumer is very Slow.

4. Change plan from Limited to Unlimited plan.

5. Checking procedure of Broad-band Usage kindly be intimated.





Yours faithfully,

Rajneesh Madhok,

C/o Madhok Hardware & Paint Store,

Railway Road,

Phagwara-144401 (Pb)

Ph:[protected],[protected]M)





Copy To: 1. Nodal officer & Appellate Authority, Punjab Circle, GM (OPN), O/o CGMT, BSNL, Punjab Circle, R.N. 226, Plot No. 2, Sanchar Sadan, Sec-34A. Chandigarh.[protected] [protected]@bsnl.co.in
2. Nodal Officer & Appellate Authority, DE (ADMN), O/o GMT, BSNL, CTO Complex, Jalandhar[protected], 2282889, [protected]@bsnl.co.in

SIR
MY NAME IS SAMMAT SINGH. MY PHONE NUMBER IS [protected]. I HAVE BROADBAND CONNECTION OF BSNL BUT HERE BSNL COMPANY DOES NOT PROVIDE HIS SERVICE, EVEN TOLL FREE NUMBER 1500 NOT WORKING PROPERLY, AND EXCHANGE HOLDER DIDN'T TALK PROERPLY. SO PLEASE I NEED THE HELP
THANKS

Respected sir/madam,

Our residence landline number[protected] was provided with STD facility. We used to make STD calls by dialling "95" code instead of "zero". From the time "95" code was banned, we are not able to make STD calls.

I had contacted the BSNL office several times. But the secret code option they give to unlock or lock STD facility is not working in our case.

Kindly restore the STD facility for our telephone number.

Thanks & regards,
R.S. Ranitha

Phone no 26302806 is dead the automatic telephonic complain service 26302198 is also not working properly the telephone wire from ground floor to our residence is not in proper condition so the fault araised no of times kinldy resolved at earliest and oblige.

thanks with regards
falgun dalal.
26302806 / [protected]

Please deactivate music on demand for my number........... I dont know how it has been activated...... without knowing i lost 200 rupees..
So kindly deactivate......... Ph no:[protected]

dear sir,i am a consumer of bsnl My land line no[protected] is working from last two years but there is some problem came from last six months. my connection was some time going in dead pssition and some time going in active. after regulerly complating at bsnl office (kaman) there no good solution...


rent is also added. i have also broadband connection 750
i have register it 750 into625 to 29th octomber but my november bill come according to old 750 plan.

so dear sir i request you to free my nov.rent and adjust my bill according to Rs.625. THANK YOU
MY ID NO.-[protected]
A/C NO.- [protected]
INVOICE NO.- [protected]
DATE- 09/12/2010
NO.[protected]

[protected] is Snsumenta fold