Bharat Sanchar Nigam [BSNL] Complaints & Reviews

To: [protected]@bsnl.co.inCc: "mp merja" <[protected]@yahoo.com>
Dear sir,

Stil to day my complain not solve,


last 4 months my complain is not solve, i contect manny time, after your advise 8 time to concern deppartment , plz. say sir mai kya karu, mera belence everday kum ho raha hai and 3G connection not working, kya may mera connection bandh kardu, aap hi bataeya sir, aap dekh sakte hai may kitne dino se heran ho raha hu, lekin aha to koi sunta hi nahi hai, kitni bar costmer care may complain book ki, sir plz. help me



Mukesh

--- On Fri, 11/26/10, mukesh patel <[protected]@yahoo.com> wrote:



From: mukesh patel <[protected]@yahoo.com>
Subject: Re: 3-G,Mobile Connection Complain in Gujrat Telecom circle
To: [protected]@bsnl.co.in
Cc: "mp merja" <[protected]@yahoo.com>
Date: Friday, November 26, 2010, 1:04 AM


Dear sir,

last 3 months my complain is not solve, i contect manny time, after your advise 4 time to concern deppartment , plz. say sir mai kya karu, mera belence everday kum ho raha hai and 3G connection not working, kya may mera connection bandh kardu, aap hi bataeya sir, aap dekh sakte hai may kitne dino se heran ho raha hu, lekin aha to koi sunta hi nahi hai, kitni bar costmer care may complain book ki, sir plz. help me




Mukesh

--- On Wed, 11/17/10, mukesh patel <[protected]@yahoo.com> wrote:



From: mukesh patel <[protected]@yahoo.com>
Subject: Re: 3-G,Mobile Connection Complain in Gujrat Telecom circle
To: [protected]@bsnl.co.in
Date: Wednesday, November 17, 2010, 4:58 PM


Dear sir,

last 3 months my complain is not solve, i contect manny time, after your advise 4 time to concern deppartment , plz. say sir mai kya karu, mera belence everday kum ho raha hai and 3G connection not working, kya may mera connection bandh kardu, aap hi bataeya sir, aap dekh sakte hai may kitne dino se heran ho raha hu, lekin aha to koi sunta hi nahi hai, kitni bar costmer care may complain book ki, sir plz. help me


Mukesh

--- On Sun, 11/7/10, mukesh patel <[protected]@yahoo.com> wrote:



From: mukesh patel <[protected]@yahoo.com>
Subject: Re: 3-G,Mobile Connection Complain in Gujrat Telecom circle
To: [protected]@bsnl.co.in
Date: Sunday, November 7, 2010, 1:31 AM


After your reply Bsnl officer rajkot mr. Makadia sir contect me fore my 3G connection problem, they say about my connection problem ,i say plz. start my mobile, but 3G connection not working and lost balance,then they say we solve your complain, but there after steel today my 3-G connection not working, i contect coustmer care for this problem,they say your complain forwered ahed, but steel today my 3G connection not working and i lost my balance day to day, but no solution of my mobile problem, plz. sir i requested to you plz. start my 3G connection becouse in last month i lost my balance approx 1500 rs, but i not use any faselity like TV, i have priscribed tv chanel but due to this problem i not see tv so i lost both side, plz. help ful me and instruction for my complain to concern deppartment,
if my complain not soluable you say me i cancle my sim and deactivate 3G, and i requested to you sir plz. you revert my loses balance as credit in my account,
thanking you,
Prabhubhai



Mukesh

--- On Thu, 10/28/10, [protected]@bsnl.co.in <[protected]@bsnl.co.in> wrote:



From: [protected]@bsnl.co.in <[protected]@bsnl.co.in>
Subject: Re: 3-G,Mobile Connection Complain in Gujrat Telecom circle
To: "mukesh patel" <[protected]@yahoo.com>
Date: Thursday, October 28, 2010, 11:25 AM


Dear Sir/madam,

We acknowledge your complaint and the same has been forwarded to
the concerned unit for redessal.If the problem not redressed you do
not received feed back from the concerned unit within 7 days feel
free to contact us again.


PG CELL, BSNL, CO,
NEW DELHI
---- mukesh patel <[protected]@yahoo.com> wrote:
>
>
> Dear Sir,
> PG CELL, BSNL, CO,
> NEW DELHI
>
>
> After your reply Bsnl Local officer rajkot mr. zala contect me more my 3G connection problem, they say your connection is ok ,i say plz. start my mobile, but 3G connection not working and lost balance,then they say problem in hend set, so mr. zala change my sim to his mobile but same problem connection not working but lost balance, then mr zalasir say change sim, ok i agree change sim and after 6 hour my mobile ded but there after steel today my 3-G connection not working, i contect mr zala for not working 3g connection and lost my balance day to day, but no solution of my mobile problem, plz. sir i requested to you plz. start my 3G connection becouse in last month i lost my balance approx 1000 rs, but i not use any faselity like TV, i have priscribed tv chanel but due to this problem inot see tv so i lost both side, plz. help ful me and instruction for my complain to concern deppartment,
>
>
>
> Mukesh
>
> --- On Sun, 10/24/10, mukesh patel <[protected]@yahoo.com> wrote:
>
>
> From: mukesh patel <[protected]@yahoo.com>
> Subject: Re: 3-G,Mobile Connection Complain in Gujrat Telecom circle
> To: [protected]@bsnl.co.in
> Cc: "mp merja" <[protected]@yahoo.com>
> Date: Sunday, October 24, 2010, 11:09 PM
>
>
>
>
>
>
>
> Dear Sir,
> PG CELL, BSNL, CO,
> NEW DELHI
>
>
> After your reply Bsnl Local officer rajkot mr. zala contect me more my 3G connection problem, they say your connection is ok ,i say plz. start my mobile, but 3G connection not working and lost balance,then they say problem in hend set, so mr. zala change my sim to his mobile but same problem connection not working but lost balance, then mr zalasir say change sim, ok i agree change sim and after 6 hour my mobile ded but there after steel today my 3-G connection not working, i contect mr zala for not working 3g connection and lost my balance day to day, but no solution of my mobile problem, plz. sir i requested to you plz. start my 3G connection becouse in last month i lost my balance approx 1000 rs, but i not use any faselity like TV, i have priscribed tv chanel but due to this problem inot see tv so i lost both side, plz. help ful me and instruction for my complain to concern deppartment,
>
>
>
> Prabhubhai
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
> --- On Mon, 10/4/10, [protected]@bsnl.co.in <[protected]@bsnl.co.in> wrote:
>
>
> From: Subject: Re: 3-G,Mobile Connection Complain in Gujrat Telecom circle
> To: "mukesh patel" <[protected]@yahoo.com>
> Date: Monday, October 4, 2010, 11:36 AM
>
>
> Dear Sir/madam,
>
> We acknowledge your complaint and the same has been forwarded to
> the concerned unit for redessal.If the problem not redressed you do
> not received feed back from the concerned unit within 7 days feel
> free to contact us again.
>
>
> PG CELL, BSNL, CO,
> NEW DELHI
> ---- mukesh patel <[protected]@yahoo.com> wrote:
> >
> > Dear Sir,
> >
> > my name is Prabhubhai Merja, My mob no- 0942673
> > 7273, i have a bsnl 3-G connection and Good working with my Sony Erriction J105i model Hendset, but last one month my 3-G Connection is not working, i was try to contect coustemer care Every day but they say your connection start within 48 hours ,but steel to day my connection is not connect,dns error, and communication failer masses show in mobile disply and main problem my pre paid connection lose of balance every day with out connect net or broadbend-gprs, today i receved one massases from bsnl my balance deduct rs 75 , ireseved every day masseases for deduct my balance but my 3-g connection is not connect so why my balance is deduct, ilose atleast 500 rs for this problem, and my subscription for watch tv is also loss, plz. help ful me and instruction for my complain to concern deppartment,
> > thanks you,
> > your faith fully
> > PRABHUBHAI MERJA
> > GUJRAT-RAJKOT SSA
> > RAIYA TELEPHONE EXCHANGE,
> > RING ROAD RAJKOT
> > Mukesh

Hi SIr,


This is NAGA SAMPATA RAO KATEPALLI, I applied for broadband connection online on October,2010, after 1 month they called me for the connection, I said its not required now. They didn't say anything, they said ok. But 22 December,2010. I got the bill with my name and address amount of 1300 rupees along with making call details and the number they allot for me is[protected]

My problem is, even now i don't have the BSNL land line in my home. why they are sending the bill to my address and I do not know the process with out having my documents and with out giving any connection, how they make to allocate a number for me and send the bill for that.


And my question is They did not collect any documents from me and did not sign any application form, How they do this. Same things i talk to the Customer care people, they are saying first I need to go to WhiteField along with the bill and i will take the letter from the Officer and Again will go to Indira Nagar, show all the relevent documents for cancelation of my BSNL.

My question is, It is not my fault and this is how our BSNL people are working. why i need to go for all the offices with out having anything (LANDLINE, BROADBAND).

I Request you please give me the solution

Thanks
NAGA SAMPAT
[protected]

I have recharged SMS booster value Rs.13 during 5th November it worked upto 4th December per SMS 1 Paise charged I have sent around 250 SMS. When i tried recharge the same booster in the 2nd week of december it was blocked. Then i recharged Rs.31 booster on 21/12/10 which is also SMS booster for 2000 free local SMS and 1000 National SMS. But it is not working for each SMS i send Rs.0.50 is getting detected from my account.

Kindly helpme to resolve this issue. I am not getting the proper service for the money i paid.

The detail of confirmation message i received is as follows :

" Your a/c is recharge with denomination Rs.31 from no.[protected] no 21.12.2010 at 06.16.11 pm Ref. No.[protected] Sender : 58082."

My mobile no. is [protected]

Regards,

J.Gnanasundar.

----- Original Message -----
From: rajneesh madhok
To: [protected]@bsnl.co.in ; [protected]@bsnl.co.in ; [protected]@bsnl.co.in ; [protected]@bsnl.co.in ; [protected]@bsnl.co.in ; [protected]@bsnl.co.in ; [protected]@bsnl.co.in ; [protected]@bsnl.co.in ; [protected]@bsnl.co.in ; [protected]@bsnl.co.in ; [protected]@bsnl.co.in ; [protected]@bsnl.co.in ; [protected]@bsnl.co.in ; [protected]@bsnl.co.in ; [protected]@gmail.com
Cc: [protected]@bsnl.co.in ; [protected]@bsnl.co.in
Sent: Thursday, December 23, 2010 6:46 PM
Subject: Change of Broad band connection, W-fi connection not working, inflated bill, Speed is slow, Checking of braodband usage procedure not intimated to consumers.


To December 23, 2010

The Chief General Manager Telecom District,
CTO Complex,

Jalandhar.

The Sub Divisional Engineer,
Bharat Sanchar Nigam Limited,

Phagwara-144401 (Pb)

Mr. Manjit Singh, S.D.O. [protected]
Telephone Exchange Building,

Phagwara.

[protected]@gmail.com

SUB: DEFICEINCY IN SERVICE

CHANGE OF BROAD-BAND PLAN FROM 500-C TO BB HOME COMBO UL 750 UNLIMITED PLAN --- OPT FOR ANNUAL PLAN
MY BROAD-BAND WIFI CONNECTION IS NOT WORKING IN TWO CONNECTIONS.
REQUEST TO CHECK THE BRAOD BAND USAGE. I DOUBT THAT THE USAGE METER HAS BEEN JUMPED OR THERE IS ANY OTHER DISCREPENCY IN BILLING---INFLATED BILL.
CONSUMER HAS NOT BEEN PROVIDED THE CHECKING OF BROAD-BAND USAGE NEW PROCEDURE.
SPEED OF BROAD BAND CONNECTION IS VERY SLOW.
Sir,

1. I have been using my BSNL Broad Band connection of 500-C Combo plan, Now I want to opt for Annual Unlimited UL 750 Plan. Kindly adjust my advanced deposited in the 500-C Plan and send me Demand Note after getting adjustment for the annual plan o[censored]L 750 Plan

2. I want to connect with wireless router to my Lap top. As I have Wi-fi Modem but the said Modem is not working in operation of two sets at a time.

3. That the service Engineer Mr. Sushil from Phagwara Telephone Exchange 210555 could not rectify the problem. Kindly get the problem fixed.

4. That as my Sony Laptop has latest features of Wi-fi Software so it can be connected to any Wireless router but due to the faulty Modem the Lap top is not connected with the said Wifi Modem at a time.

5. That the procedure to check the Broad-Band usage has been changed. But the consumer has not been provided the information regarding the change of check of Broad-band usage. I have doubt in my BSNL Broad band usage charged from last three months from the date the procedure of billing has been changed. I request the Hon’ble officials to kindly check the usage as my usage has never been jumped so much as it has been from the last three-four months.

PRAYER:

1. Kindly rectify the inlated bills sent in the last four months as the usage of Broad band has been miscalculated.

2. Wi-fi connection is not working.

3. Speed of Broad band connection of the consumer is very Slow.

4. Change plan from Limited to Unlimited plan.

5. Checking procedure of Broad-band Usage kindly be intimated.





Yours faithfully,

Rajneesh Madhok,

C/o Madhok Hardware & Paint Store,

Railway Road,

Phagwara-144401 (Pb)

Ph:[protected],[protected]M)





Copy To: 1. Nodal officer & Appellate Authority, Punjab Circle, GM (OPN), O/o CGMT, BSNL, Punjab Circle, R.N. 226, Plot No. 2, Sanchar Sadan, Sec-34A. Chandigarh.[protected] [protected]@bsnl.co.in
2. Nodal Officer & Appellate Authority, DE (ADMN), O/o GMT, BSNL, CTO Complex, Jalandhar[protected], 2282889, [protected]@bsnl.co.in

SIR
MY NAME IS SAMMAT SINGH. MY PHONE NUMBER IS [protected]. I HAVE BROADBAND CONNECTION OF BSNL BUT HERE BSNL COMPANY DOES NOT PROVIDE HIS SERVICE, EVEN TOLL FREE NUMBER 1500 NOT WORKING PROPERLY, AND EXCHANGE HOLDER DIDN'T TALK PROERPLY. SO PLEASE I NEED THE HELP
THANKS

Respected sir/madam,

Our residence landline number[protected] was provided with STD facility. We used to make STD calls by dialling "95" code instead of "zero". From the time "95" code was banned, we are not able to make STD calls.

I had contacted the BSNL office several times. But the secret code option they give to unlock or lock STD facility is not working in our case.

Kindly restore the STD facility for our telephone number.

Thanks & regards,
R.S. Ranitha

Phone no 26302806 is dead the automatic telephonic complain service 26302198 is also not working properly the telephone wire from ground floor to our residence is not in proper condition so the fault araised no of times kinldy resolved at earliest and oblige.

thanks with regards
falgun dalal.
26302806 / [protected]

Please deactivate music on demand for my number........... I dont know how it has been activated...... without knowing i lost 200 rupees..
So kindly deactivate......... Ph no:[protected]

dear sir,i am a consumer of bsnl My land line no[protected] is working from last two years but there is some problem came from last six months. my connection was some time going in dead pssition and some time going in active. after regulerly complating at bsnl office (kaman) there no good solution...


rent is also added. i have also broadband connection 750
i have register it 750 into625 to 29th octomber but my november bill come according to old 750 plan.

so dear sir i request you to free my nov.rent and adjust my bill according to Rs.625. THANK YOU
MY ID NO.-[protected]
A/C NO.- [protected]
INVOICE NO.- [protected]
DATE- 09/12/2010
NO.[protected]

[protected] is Snsumenta fold

Sir
My mobile no is [protected].
Today we received a SMS from[protected] on dated 20.12.10 that "Thank you for Subscribing Masti Pack. You have charged Rs 5/30 days." and Rs 5 deducted from my A/c but this service is not activated by me.

When we contacted with Customer care the representative of c/care told me this refund is not possible and deactivation is not possible from my end. Please send a Sms for deactivation on [protected] "Unsub <Masti Pack> but this msg not send.
So It is requested to you please help in deactivation of this service & refund the said amount which is deducted by BSNL without my fault.

Thanks and regards,

Samar Singh

this is regarding balance deduction of my cell no. i.e. [protected], i am calling customer care since 4 month my balance getting deduct automatically, i this it is due to some service activation but used to customer care representative tell that problem will resolve in 48hrs and will get money back too. i never seen such poor services. Reallly now i understood i am using government mobility services which will take long long time.
Request you to resolve my issue. and kindly contact me on [protected].


Regards,
D.N.Malviya

my name is chandrasekaran..t.my landline number is[protected].I did not liked god plan pre200.so please cancelled of this game plan

top up in effective...? cheating customers
Yesterday at 7 pm I have made online payment for recharging(top up) my BSNL prepaid connection ([protected]) using net banking facility o[censored]nion bank. The amount Rs.220 is immidietly deducted from my account. But the top up not done yet .Instead received a message..'.Sorry! We are unable to process your transaction. Please contact us at [protected]@billdesk.com for any queries'. According to that I had already send a message to you. But there was no response till now even after 48 hours. I have also contacted the customer care also, but with no response. says that they cant receive complaints. Are you cheating the customers? please make necessary action immedietly to make my top up effective or to refund back the amount to my bank account

Dear Sir,

We are BSNL Customers having 1 landline[protected], 2 cell phones([protected] and [protected]) and Data one unlimited broadband internet connection.

The land line is not functioning for the past 3 months (from Sep 2010), I have given complaint regarding this through phone, in person so many times but no action has been taken yet. The said the connection was broken due to rain and will be restored soon but i has not been restored till now.

We were paying Rs 1000 (700+300) per month for the internet and phone; We were paying this amount in-spite of the telephone/internet are not working. Is there any way we can get refund of this amount as the connection is not available for no fault of ours. So far we paid Rs 3000 for nothing (didn't get any service). Since there was no action taken so far we have changed the internet plan to Rs 250 per month, so that at-least we will donate less money to BSNL every month.

Please help us in this regard and let us know how to get the connection restored and get the credit for our unused payments.

Thanks,
Rajesh

Note: We have taken temporary internet connection from SIFY so that we can continue our work and doesn't jeopardize it with highly unreliable BSNL customer service.

I have applied, online, through BSNL web portal, for Broadband connection. BSNL sent there agent to fill form on 16 Oct 2010 and agent got it filled and took Rs 500.00 for registeration fee. BSNL did not issued receipt till Oct 22. After that, phone connection with number 2280203 installed but broadband still not provided till Nov 08, 2010. inspite of my daily repeated request to their SDE.My last call was 4.45 PM on 08-11-10 and SDE replied that wait, men are just coming. When his men not came and installed broadband, till 7.45 PM, I approached private Internet service provider and their person cam, filled form and my internet was functional withing three days.
Have I paid some money to BSNL employees,,I must have had their connection, well with in time but not paying resulted that I have to get connection at costly rates from other ISP
On the one hand Govt say do not pay bribe and the other hand, if bride is not paid, innocent people are harrased and are forced to run piller to post and pay more than bribe for running one pilller to other post, apart from time wasting.
My several complaints to BSNL gone waste as all officers shelltering the faulty staff because they are part of their Gang bang activities.

I HAVE A LAND LINE TELEPHONE NO.2773830.IT IS NOT WORKING FOR LAST ABOUT 25 DAYS.TWO COMPLAINTS ON COMPUTERISED SYSTEM YIELDED NO RESPONSE.TELEPHONE CALLS TO S.D.O. OFFICE YIELDED GOOD ASSURANCES AND NOTHING MORE.FINALLY A LETTER TO CHIEF GENERAL MANAGER DEHRADUN ALSO DID NOT YIELD ANY RESPONSE.I DO NOT KNOW WHAT TO DO.CAN YOU HELP?
SHASHI PAUL
C/O DIRECTOR I.G.N.F.A DEHRADUN

Dear Sir/Madam
My mobile [protected] (Agartala) showing as UNREGISTERED SIM since 5.12.2010. I have already lodged complain to Agartala GSM Customer care centre on 6.12.[protected], Jagannath Bari Road office). Next day this centre refered me to Kaman Chowmuni office Mobile section, Room no.408, Phone number[protected] After a day-long trial, one lady staff responded and hearing all she told that they have already received the complain from GSM customer care and the phone will be ok by that day evening (7.12.2010). After that till today ( 19.12.2010) my SIM is still out of service. In between I tried several times to contact with Mobile SDE Sri Kamal chakraborty in his office land phone[protected]and mobile phone. But no response of the calls.

Now what to do? Shall I change the service provider and lodge a complain in District Consumer Forum?
Please Help me.

Thanks.

Debolina Dasgupta.

I called on the all india railway enquiry no 138 on 17.12.10 at around 10 p.m. from bandel junction, West Bengal from my mobile no [protected]. My duration of enquiry around 74 secs, surprisingly I saw that Rs. 10. has been deducted for this call. As my knowledge the charge is 90 paise/ 180secs.
I lodged this complain thrice at BSNL customer care, but no action has been taken yet.

I want to pay my Land line Telephone bill (BSNL) through on line, when I go to payment bill on line there are no option of State Bank of India Internet Banking or SBI ATM. I have only SBI Net Banking and SBI ATM cum Debit Card. How I pay my BSNL Land line Bill through Online?
Tapan Chakraborty Asansol Panuria Burdwan
Ph. No[protected]