Bharat Sanchar Nigam [BSNL] Complaints & Reviews

This case of mine is open since last 3 and half years and i'm still seeking a solution for it. There is no responsible person to see us through this inconvenience


Below trailing mail shows the number of follow- ups done:



From: Nadar, Jebastian
Sent: Monday, 29 November 2010 4:56 PM
To: [protected]@bsnl.co.in
Cc: '[protected]@gmail.com'; [protected]@yahoo.com; [protected]@bsnl.co.in; Nadar, Jebastian
Subject: RE: Fwd: shifting of telephone number 2200402 - case of Shri Jebastian Nadar
Importance: High

Dear Sir/ Madam,

Your approach of resolving this matter is very inconvenient to us.

My father has been asked to move to various desks now. He is already very weak in health and this attitude of your office asking him to visit different offices is definitely not appreciated at all.

Since nobody is taking responsibility to see through this problem, I suggest your authorities either confirms that they are unable to arrive at a solution or have it resolved on priority with an apology to my father.

Was very happy with your services earlier but lack of support from your competent local authorities has got be into this discomfort zone.

Please revert and confirm on your actions taken so that I may proceed accordingly.

Thanks & Regards,
Jebastian Nadar |
________________________________________
From: Nadar, Jebastian
Sent: Tuesday, 16 November 2010 7:16 PM
To: [protected]@bsnl.co.in
Cc: '[protected]@gmail.com'; [protected]@yahoo.com; Nadar, Jebastian; [protected]@bsnl.co.in
Subject: RE: Fwd: shifting of telephone number 2200402 - case of Shri Jebastian Nadar
Importance: High

Dear Sir/ Madam,

Two more weeks have gone by and yet there is no solution to this problem.

Please look into this issue.

Thanks & Regards,
Jebastian Nadar |
________________________________________
From: Nadar, Jebastian
Sent: Wednesday, 3 November 2010 12:04 PM
To: [protected]@bsnl.co.in
Cc: '[protected]@gmail.com'; [protected]@bsnl.co.in; [protected]@yahoo.com; Nadar, Jebastian
Subject: RE: Fwd: shifting of telephone number 2200402 - case of Shri Jebastian Nadar
Importance: High

Dear Sir/ Madam,

The Landline connection is installed at our location on Friday however the same is yet to be made active.

Request you to have the needful done without any further delay.

Also, please update me of the status on my Mobile phone: [protected].


Thanks & Regards,

Jebastian Nadar |

-----Original Message-----
From: Nadar, Jebastian
Sent: Thursday, 21 October 2010 11:08 AM
To: [protected]@bsnl.co.in
Cc: '[protected]@gmail.com'; [protected]@bsnl.co.in; [protected]@yahoo.com; Nadar, Jebastian
Subject: RE: Fwd: shifting of telephone number 2200402 - case of Shri Jebastian Nadar
Importance: High

Dear Sir/ Madam,

I have been trying to call up Mr. Dhayade at the number given since yesterday however there has been no response.

Even today my call is being not answered and disconnected every single time.

Request you to do the needful without me having to follow-up, since every effort of mine is being futile.


Thanks & Regards,

Jebastian Nadar

-----Original Message-----
From: [protected]@bsnl.co.in [mailto:[protected]@bsnl.co.in]
Sent: Wednesday, 20 October 2010 5:12 PM
To: Nadar, Jebastian
Subject: Re: Fwd: shifting of telephone number 2200402 - case of Shri Jebastian Nadar



Sir,
As per area SDE -inCharge report the area has now become feasible. PL contact Mr Dhayade SDE Khadakpada on [protected].He has been apprised off the casetoday again.
Sorry for delay.
Nodal Officer (PG)Kalyan---- H Prasad <[protected]@gmail.com> wrote:
> To,
>
> * *
>
> *The P.G.M.Telecom, Kalyan Telecom, Kalyan,*
>
> *The P.G.Nodal Officer Incharge, Kalyan Telecom, Kalyan.*
>
>
>
> *REMINDER – I*
>
> Find herewith a complaint forwarded for immediate necessary action
> at your end to avoid further delay. It is requested to *send a reply to the
> complainant on his e-mail* alongwith a copy to the undersigned on e-mail *
> urgently.*
>
>
>
> H.PRASAD,
>
> DGM [PG],
> O/o C.G.M.T., MH Circle, Mumbai 400054.
>
>[protected] Forwarded message[protected]
> From: Nadar, Jebastian <Jebastian.[protected]@marsh.com>
> Date: Wed, Oct 6, 2010 at 8:55 PM
> Subject: RE: shifting of telephone number 2200402 - case of Shri Jebastian
> Nadar
> To: "[protected]@bsnl.co.in" <[protected]@bsnl.co.in>, "[protected]@bsnl.co.in" <
> [protected]@bsnl.co.in>, "[protected]@bsnl.co.in" <[protected]@bsnl.co.in>, "
> [protected]@bsnl.co.in" <[protected]@bsnl.co.in>, "[protected]@bsnl.co.in" <
> [protected]@bsnl.co.in>, "[protected]@bsnl.co.in" <[protected]@bsnl.co.in>, "
> [protected]@bsnl.co.in" <[protected]@bsnl.co.in>, "[protected]@bsnl.co.in" <
> [protected]@bsnl.co.in>, "[protected]@bsnl.co.in" <[protected]@bsnl.co.in>, "
> [protected]@bsnl.co.in" <[protected]@bsnl.co.in>, "[protected]@bsnl.co.in" <[protected]@bsnl.co.in>,
> "[protected]@bsnl.co.in" <[protected]@bsnl.co.in>, "[protected]@bsnl.co.in" <
> [protected]@bsnl.co.in>, "[protected]@bsnl.co.in" <[protected]@bsnl.co.in>, "
> [protected]@bsnl.co.in" <[protected]@bsnl.co.in>, "[protected]@bsnl.co.in" <
> [protected]@bsnl.co.in>, "[protected]@bsnl.co.in" <[protected]@bsnl.co.in>, "
> [protected]@bsnl.co.in" <[protected]@bsnl.co.in>, "[protected]@bsnl.co.in" <
> [protected]@bsnl.co.in>, "[protected]@bsnl.co.in" <[protected]@bsnl.co.in>, "
> [protected]@bsnl.co.in" <[protected]@bsnl.co.in>, "[protected]@bsnl.co.in" <
> [protected]@bsnl.co.in>, "[protected]@bsnl.co.in" <[protected]@bsnl.co.in>, "
> [protected]@bsnl.co.in" <[protected]@bsnl.co.in>, "[protected]@bsnl.co.in" <
> [protected]@bsnl.co.in>, "[protected]@bsnl.co.in" <[protected]@bsnl.co.in>, "
> [protected]@bsnl.co.in" <[protected]@bsnl.co.in>, "[protected]@bsnl.co.in" <
> [protected]@bsnl.co.in>, "[protected]@bsnl.co.in" <[protected]@bsnl.co.in>, "
> [protected]@bsnl.co.in" <[protected]@bsnl.co.in>, "[protected]@bsnl.co.in" <
> [protected]@bsnl.co.in>, "[protected]@bsnl.co.in" <[protected]@bsnl.co.in>, "
> [protected]@bsnl.co.in" <[protected]@bsnl.co.in>, "[protected]@bsnl.co.in" <
> [protected]@bsnl.co.in>, "[protected]@bsnl.co.in" <[protected]@bsnl.co.in>, "
> [protected]@bsnl.co.in" <[protected]@bsnl.co.in>, "[protected]@bsnl.co.in" <
> [protected]@bsnl.co.in>, "dir.[protected]@bsnl.co.in" <dir.[protected]@bsnl.co.in>,
> "[protected]@bsnl.co.in" <[protected]@bsnl.co.in>, "[protected]@bsnl.co.in" <
> [protected]@bsnl.co.in>, "[protected]@bsnl.co.in" <[protected]@bsnl.co.in>, "[protected]@bsnl.co.in" <
> [protected]@bsnl.co.in>, "[protected]@bsnl.co.in" <[protected]@bsnl.co.in>, "[protected]@bsnl.co.in" <
> [protected]@bsnl.co.in>, "[protected]@bsnl.co.in" <[protected]@bsnl.co.in>, "
> [protected]@bsnl.co.in" <[protected]@bsnl.co.in>, "[protected]@bsnl.co.in" <
> [protected]@bsnl.co.in>, "[protected]@bsnl.co.in" <[protected]@bsnl.co.in>,
> "[protected]@bsnl.co.in" <[protected]@bsnl.co.in>, "[protected]@bsnl.co.in" <
> [protected]@bsnl.co.in>, "[protected]@bsnl.co.in" <[protected]@bsnl.co.in>,
> "[protected]@bsnl.co.in" <[protected]@bsnl.co.in>, "[protected]@bsnl.co.in" <
> [protected]@bsnl.co.in>, "[protected]@bsnl.co.in" <[protected]@bsnl.co.in>, "
> [protected]@bsnl.co.in" <[protected]@bsnl.co.in>, "[protected]@bsnl.co.in" <
> [protected]@bsnl.co.in>, "[protected]@bsnl.co.in" <
> [protected]@bsnl.co.in>, "[protected]@bsnl.co.in" <[protected]@bsnl.co.in>, "
> [protected]@bsnl.co.in" <[protected]@bsnl.co.in>
> Cc: "[protected]@bsnl.co.in" <[protected]@bsnl.co.in>, "[protected]@gmail.com" <
> [protected]@gmail.com>, "[protected]@bsnl.co.in" <[protected]@bsnl.co.in>
>
>
> Dear Concerned Authorities/ Officers,
>
>
>
> This is to inform you that my complaint has been ignored for the past 3 and
> half years.
>
>
>
> I have been continually following up for the past 3 and a half years and
> till date there is absolutely no word or courtesy from your end to even
> check for a possible solution. While many of our society members have
> received their landlines transferred, I am yet to see any positive
> indications on my request.
>
>
>
> Please consider this mail to be final request perhaps complaint for the
> delay in servicing requests. Failing satisfactory revert from your end, I
> would move this complaint further to higher authorities.
>
>
>
> Thanks & Regards,
>
> Jebastian Nadar |
> [protected][protected]
>
> *From:* Nadar, Jebastian
> *Sent:* Monday, 2 August 2010 4:26 PM
>
> *To:* '[protected]@bsnl.co.in'
> *Cc:* '[protected]@bsnl.co.in'; '[protected]@gmail.com'; Nadar, Jebastian
>
> *Subject:* RE: shifting of telephone number 2200402 - case of Shri Jebastian
> Nadar
> *Importance:* High
>
>
>
> Dear Officer In charge,
>
>
>
> I am still awaiting a positive confirmation on this. My 3 and half years old
> request is yet to be processed.
>
>
>
> As per your earlier mail dated 10th November, 2009, our telephone connection
> was not transferred due to non co-operation of builder. I would like to
> bring to your notice that new lines have been installed in our society
> buildings now.
>
>
>
> I humbly request you to honour this long pending request and do the needful
> at the earliest. As referred earlier, I always trusted BSNL services to be
> the best and I’m still waiting for this number to be transferred.
>
>
>
> I believe that the needful procedures will soon be carried out properly.
>
>
>
> Thanking your in anticipation.
>
>
>
>
>
> Thanks & Regards,
>
>
>
> Jebastian Nadar
>
>
>
>
> -----Original Message-----
> From: Nadar, Jebastian
> Sent: Tuesday, 10 November 2009 1:50 PM
> To: [protected]@bsnl.co.in
> Cc: [protected]@bsnl.co.in; [protected]@gmail.com
> Subject: RE: shifting of telephone number 2200402 - case of Shri Jebastian
> Nadar
> Importance: High
>
>
>
> Dear Officer,
>
>
>
> Builder has handed over the responsibility to our Society which was formed
> more than a year back.
>
>
>
> I had received a call from your office in this regards and they had
> requested me to ask our society members to contact your office.
>
>
>
> I was given to understand by our society people that they were contacted for
> the work of laying telephone lines; however there were some disagreements on
> the way work was to be carried i.e. digging and re-organising of the same
> area.
>
>
>
> Request you to re-initiate the talks with society members.
>
>
>
> I had experienced best services from BSNL in the past and still wish for
> your services. Only this instance is being a hindrance for me to avail of
> your services.
>
>
>
> Hope to have continued relation with you and appreciate your efforts to
> resolve this issue.
>
>
>
>
>
> Thanks & Regards,
>
>
>
> Jebastian Nadar |
>
> -----Original Message-----
>
> From: [protected]@bsnl.co.in [mailto:[protected]@bsnl.co.in]
>
> Sent: Tuesday, 10 November 2009 1:33 PM
>
> To: Nadar, Jebastian
>
> Cc: [protected]@bsnl.co.in; [protected]@gmail.com
>
> Subject: shifting of telephone number 2200402 - case of Shri Jebastian Nadar
>
>
>
> Dear Sir,
>
>
>
> As per report received from the field unit, due to non co-operation of
> builder for laying of cable in Madhav Sansar, the telephone number 2200402
> not being shifted. Staff has met to the builder personally but no response.
>
>
>
> Thanking you,
>
>
>
> Nodal Officer (PG) O/o PGMT, Kalyan
>
>
>
>
>
> -----Original Message-----
>
> *From:* Nadar, Jebastian
> *Sent:* Thursday, 29 October 2009 1:10 PM
> *To:* [protected]@bsnl.co.in
> *Cc:* [protected]@bsnl.co.in
> *Subject:* Transfer of Landline
> *Importance:* High
>
>
>
> Dear N. Kumar Sir,
>
>
>
> I am a customer of your reputed company since more than 5 yrs now, based in
> Kalyan.
>
>
>
> I had given an application to transfer my Landline #[protected] in the
> year 2006, for which after many follow-ups there was no reply. With regular
> and disappointments each time, I had lost hope of getting this issue
> resolved.
>
>
>
> Yesterday I got a notice for cancelation of my connection, stating this was
> my final notice to contact your office.
>
>
>
> On investigating, I understood that your communications till date never
> reached me since the address updated at your end was incorrect.
>
>
>
> It has been a very bitter experience interacting with your officials in
> Kalyan who never took any ownership and never showed any interest in having
> this matter resolved.
>
>
>
> Request you to look into this matter on priority.
>
>
>
> Thanks & Regards,
>
> Jebastian Nadar

we are using BSNL telephone services & Broad band services from 2years but in these years we have faced lots of problem with BSNL the biggest problem is "they do not register complaint, 2) if complaint noted then do not take action before 2 or 3 days. very poor response on phone. in this area other land lines services are not existed otherwise BSNL services will be disconnected . We are so frustrated with BSNL services.
it is just kind of harrasment, they shold closed their serviced if not able to handle their work.

DRS warehouse

Shade no 4 & 5

Sir,I have 500C BroadBand connection in my house.My residence is in Salem Steel Plant Querters.Last 10 days BSNL Meter reading enquiry No.19621 is under maintanance.I want to know my outgoing call reading sice the OMR and CMR is not is reflecting in telephone bill nowadays. Kindly,look in to this subject. Thanking You Sir.

Sir, to whom so concern, i purchased a new BSNL sim 15 days back, i asked GPRS connection setting they told me to to send sms to 53733 GPRS PRE, ok i have sent nearly 50 messages, but the answer is (your request for GPRS activation received,pl wait for confirmation message from message centre [protected]), and once i met offciers in person but the behaviour is like going & begging form their house and they dont answer properly to any cutomers, one of the staff of your office also requested they behave like that only forgive them, and the fun is till today i have not got gprs settings to my phone my mobi no is [protected]

Sirs,

I bought much publicized BSNL- Chennai Telephones "en nanban super GSM SIM" issued on the basis of my BSNL Landline number on 13.11.2010. It has been activated on the same day. After four days i.e. on 17.11.2010 all outgoing call and sms services has been barred. I register complaint in BSNL call center on 24.11.2010 and been given docket number CH[protected]. For next two days nothing happened. While contacting the same call center, (call center number 1503), they asked me to contact nearest customer care of BSNL. I contacted Chrompet customer care over phone and they asked me to submit fresh application enclosing my identity and address proof. I submitted the same on 27.11.2010. They assured me that my problem will be sorted out within two days. After waiting for eight days, I impatiently went to customer care center on 06.12.2010 and encounter a Junior Telecom officer, there. She simply said that my resumitted application piled up in record room for action and assured me to sort out the same within 6 hours.

Till this writing, I didn't get any remedy. My attempt to contact GM-mobile services or other nodal officials over phone didn't materialize. I don't know what to do next.

Pathetic service of BSNL.

I herewith attached my complaint status that is still pending with them.

KRISHNAN

Respected Sir,

This is Ansuman Panigrahi, A BSNL subscriber (BB & LL) bearing Phone N[protected].
I have got my new connection in the month of Sep 2010. From the day of connection my broadband service does not work properly for a single day. Upon logging a complain the issue was diagnosed to be link fault by the BSNL technician & I was promised that this will be rectified at the earliest. Unfortunately this never happened.

I have logged several complains with the BSNL customer care and the outcome as below

Complain Number==> Out come
[protected][protected][protected]--------
0910/923 ==>closed by BSNL without even attending the problem
1010/218 ==> Problem Diagnosed as connection Link fault & Closed without rectifying.
1110/1378==>Ticket is closed by BSNL without attending the problem.
1210/1721==> Open Again to try my Luck

I had been to the local BSNL office several times to follow up the problem personally .But Every time I was given only promises without any outcome.

With this my dissatisfaction level has gone very high with this poor Customer services as I was charged Rs 750 +taxes every month without the service. I’m looking forward to some kind of support from you to get the problem Fixed at the earliest.

You can contact me on my Mobile No[protected] /Email ansuman.[protected]@nsn.com

Thanks & Regards
Ansuman Panigrahi

Flat No 116, Matrushree Orchid Homes,
Kempapura main Road, Yemalur,
Bangalore 560036.
Mobile No [protected]
Home [protected]

DEAR SIR,MADAM,

MY MOBILE NO IS [protected]. I DO NOT WANT ANY SMS FROM BSNL. BUT I AM GETTING ALOT OF SMS FROM BSNL. I SEND "START DND" TO 1909. I GOT A MESSAGE FROM BSNL "I WILL GET A CONFIRMATION CODE". AFTER THAT I AM NOT RECEIVING ANY MESSAGES. I TRIED ALOT OF TIMES BUT NOTHING IS WORKING. WHAT SHOULD I DO TO ACTIVATE DO NOT DISTURB MODE. PLEASE HELP.
THANKING YOU,
YOURS TRULY
KUMAR.R

I am getting excess bill amount than my actual usage.

I booked a BSNL landline connection and paid the deposit on 03/11/2010. the work order number is JDP/N/GG/10-11/0473 Dt 03/11/2010. The instrument was delivered within five days with a promise that the line will be activated next day.

Today is 06/12/2010 - no connection as yet. In between I personally went to BSNL Office at Ranikuthi. Got assurance that it will be done soon. I spoke on telephone to the concerned persons. They were all surprised about the delay and assured connection at the earliest. 33 DAYS HAVE PASSED - PHONE IS STILL DEAD AS A DODO.

I was even allotted a telephone number[protected].

When the customer base of BSNL is eroding, a person still opting for a new bsnl connection, possibly deserves a better service and attention. Seems BSNL is still having the hangover of the old monopolistic days when a customer had to run pillar to post and boot lick/palm grease down to the line man level to get a connection or a complaint attended.

Will BSNL act please and activate my telephone?

Regards

KS Mukhopadhyay

Dear Sir/Madam,
I have lost my SIM card today, which was having BSNL Excel prepaid. I request you to kindly block my SIM to avoid misuse of my number. Pls issue me the duplicate SIM. Following are details of my phone no

Phone no.: [protected]
SIM no: i do not know my sim number
Pls help me in this concern.

With thanks,
Vinoth Kumar.B

Dear Sir,

I am a resident of Village Bhoranj, P.O. Bhoranj, Tehsil & District Hamirpur , Himachal Pradesh. I have a landline connection[protected] in my name (Kishore Chand Azad written wrong as Kishar Chander Azad on bills inspite of severel requests for correction). Presently I am at Shimla therefore I deposited (Bill No. T[protected] Dated 05.07.2010, Unique ID HPHMR107621) Rs. 2228 in Shimla G.P.O. vide receipt No. BSNL Shimla: EP04799, Trans. Date: 14.07.2010, 13:59:45, at Counter No. 1, OP-Code:PA3, for Phone No. 266428, Bill Type: DNOTE, Total Amount Rs. 2228 within due date. My telephone services were disconnected by BSNL Hamirpur with the plea that the bill amount has not been deposited. Although my services were restored after my pleading that I have deposited the due amount at GPO Shimla. But to my surprise the deposited amount has not been credited in my account as per invoice No. [protected] dated 22.11.2010 (invoice period 27.08.2010-30.09.2010 due date 13.12.2010) and again the bill for Rs. 2728 has been issued by BSNL Hmirpur in my name.
I am not able to understand the system of both the department, why the amount deposited could not be credited in my account. As a result I had to suffer a lot. My services were discontinued. Why I am being harassed while I am not at fault.

my mobile no [protected] indiatimes sms 58888 take 30 rupees above three months totally 90 rupees from my balance.please stop this service otherwise i am going to consumer court above this matter.

DEAR SIR,

I VISHAL THAKUR S/O OF LT A.K THAKUR RESIDENT OF 230,P.P COLONY,PATNA-13 WOULD LIKE YOU INFORM THAT MY MOBILE NO.[protected] SIM IS LOST AND FURTHER REQUEST YOU TO KINDLY BLOCK THAT SIM SO THAT IT CANNOT BE MISUSED FOR MY SAFETY PRUPOSE.
THIS IS FOR YOUR INFORMATION AND NECESSARY ACTION

REGARDS

VISHAL THAKUR
ALTERNATE MOB NO.[protected]

sir,
my mobile has fall in to the water and destroyed it, and i have losed all my contacts so i humbly request to grant me the call log (all incoming and out going numbers) for october2010 and nov 2010
my mobile no. is [protected]

my e-mail is
[protected]@gmail.com
or
[protected]@gmail.com

hi!
dear sir,
i am palaniyappan anbazhahan i staying at singapore unable to video chat
i having problem with my home broadband last 06 month unable to video chat . kindly requeste please rectify that problem . i am bsnl customer last 12 years.please check any problems or need renew cable or what?
give as advise and rectify as soon as possible i feel so sad with bsnl please rectify thank you

Complaint is regarding my BSNL Sim- of Sumo plan which expired on 3rd of Dec. as per the information, the sim & the plan would be expired if not validated before the expire date+15 days grace period. but i recharged on 4th, it was not validated for the same plan, instead, it was validated for general plan. which i could have got by 100 rs. only. instead i rechrged for 301, of 100 rs. talk time. and that to customer care did not answer me properly, instead they were telling why didn't you recharge on time.

Dear sir,

my Landline number is[protected].

We are not interested in bsnl games.Since last month it was free but this month onwards we don't want to waste Rs. 200. I can't able to cancel my account through online.
my User name( mirudula12) and password[protected]. The Toll-free no is always busy. So kindly cancel my bsnl games account.

i hv already sent email thru my personal mail. pls do it imdtly. otherwise the matter will be taken to the higherups.

I have received your subscription today and the same day i am mailing you for unsubscription. so pls se to that i am not charged in the next bill, if it happens i may be forced to complaint this in consumer forum.

your immidiate response is highly appreciated.

regards,
meenakshi shivakumar.

DEAR SIR,
I APPLIED A BSNL/FWT CDMA WLL PCO THREE MONTH AGO DATED IS 02/09/2010.BUT I DO NOT GET THE CONNECTION YET THIS TIME.SO I COMPLAIN YOU TO GIVE ME THE CONNECTION QUICKLY
THATS ALL.

i have bougth a bsnl 3g data card from bsnl office. it was running good for 1st nonth. but now from 29/12/2010, it is running too slow. download speed is about 10-15 kbps. i called customer care but they refused saying "server down".so i want to complain against bsnl 3g.

Hello,
I have not subscribed for BSNL Tunes service but it has been automatically enabled by BSNL on my mobile number [protected]. I have never listened the song tune that has been enabled. I have been charged Rs10 for that. Please Stop that service on my mobile number and help me to get the charged amount back. Please take any action before 15 days bcz the service will be renewed after that.
Thanks & Regards
Davinder Singh