Bharat Sanchar Nigam [BSNL] Complaints & Reviews

we are using BSNL telephone services & Broad band services from 2years but in these years we have faced lots of problem with BSNL the biggest problem is "they do not register complaint, 2) if complaint noted then do not take action before 2 or 3 days. very poor response on phone. in this area other land lines services are not existed otherwise BSNL services will be disconnected . We are so frustrated with BSNL services.
it is just kind of harrasment, they shold closed their serviced if not able to handle their work.

DRS warehouse

Shade no 4 & 5

Sir,I have 500C BroadBand connection in my house.My residence is in Salem Steel Plant Querters.Last 10 days BSNL Meter reading enquiry No.19621 is under maintanance.I want to know my outgoing call reading sice the OMR and CMR is not is reflecting in telephone bill nowadays. Kindly,look in to this subject. Thanking You Sir.

Sir, to whom so concern, i purchased a new BSNL sim 15 days back, i asked GPRS connection setting they told me to to send sms to 53733 GPRS PRE, ok i have sent nearly 50 messages, but the answer is (your request for GPRS activation received,pl wait for confirmation message from message centre [protected]), and once i met offciers in person but the behaviour is like going & begging form their house and they dont answer properly to any cutomers, one of the staff of your office also requested they behave like that only forgive them, and the fun is till today i have not got gprs settings to my phone my mobi no is [protected]

Sirs,

I bought much publicized BSNL- Chennai Telephones "en nanban super GSM SIM" issued on the basis of my BSNL Landline number on 13.11.2010. It has been activated on the same day. After four days i.e. on 17.11.2010 all outgoing call and sms services has been barred. I register complaint in BSNL call center on 24.11.2010 and been given docket number CH[protected]. For next two days nothing happened. While contacting the same call center, (call center number 1503), they asked me to contact nearest customer care of BSNL. I contacted Chrompet customer care over phone and they asked me to submit fresh application enclosing my identity and address proof. I submitted the same on 27.11.2010. They assured me that my problem will be sorted out within two days. After waiting for eight days, I impatiently went to customer care center on 06.12.2010 and encounter a Junior Telecom officer, there. She simply said that my resumitted application piled up in record room for action and assured me to sort out the same within 6 hours.

Till this writing, I didn't get any remedy. My attempt to contact GM-mobile services or other nodal officials over phone didn't materialize. I don't know what to do next.

Pathetic service of BSNL.

I herewith attached my complaint status that is still pending with them.

KRISHNAN

Respected Sir,

This is Ansuman Panigrahi, A BSNL subscriber (BB & LL) bearing Phone N[protected].
I have got my new connection in the month of Sep 2010. From the day of connection my broadband service does not work properly for a single day. Upon logging a complain the issue was diagnosed to be link fault by the BSNL technician & I was promised that this will be rectified at the earliest. Unfortunately this never happened.

I have logged several complains with the BSNL customer care and the outcome as below

Complain Number==> Out come
[protected][protected][protected]--------
0910/923 ==>closed by BSNL without even attending the problem
1010/218 ==> Problem Diagnosed as connection Link fault & Closed without rectifying.
1110/1378==>Ticket is closed by BSNL without attending the problem.
1210/1721==> Open Again to try my Luck

I had been to the local BSNL office several times to follow up the problem personally .But Every time I was given only promises without any outcome.

With this my dissatisfaction level has gone very high with this poor Customer services as I was charged Rs 750 +taxes every month without the service. I’m looking forward to some kind of support from you to get the problem Fixed at the earliest.

You can contact me on my Mobile No[protected] /Email ansuman.[protected]@nsn.com

Thanks & Regards
Ansuman Panigrahi

Flat No 116, Matrushree Orchid Homes,
Kempapura main Road, Yemalur,
Bangalore 560036.
Mobile No [protected]
Home [protected]

DEAR SIR,MADAM,

MY MOBILE NO IS [protected]. I DO NOT WANT ANY SMS FROM BSNL. BUT I AM GETTING ALOT OF SMS FROM BSNL. I SEND "START DND" TO 1909. I GOT A MESSAGE FROM BSNL "I WILL GET A CONFIRMATION CODE". AFTER THAT I AM NOT RECEIVING ANY MESSAGES. I TRIED ALOT OF TIMES BUT NOTHING IS WORKING. WHAT SHOULD I DO TO ACTIVATE DO NOT DISTURB MODE. PLEASE HELP.
THANKING YOU,
YOURS TRULY
KUMAR.R

I am getting excess bill amount than my actual usage.

I booked a BSNL landline connection and paid the deposit on 03/11/2010. the work order number is JDP/N/GG/10-11/0473 Dt 03/11/2010. The instrument was delivered within five days with a promise that the line will be activated next day.

Today is 06/12/2010 - no connection as yet. In between I personally went to BSNL Office at Ranikuthi. Got assurance that it will be done soon. I spoke on telephone to the concerned persons. They were all surprised about the delay and assured connection at the earliest. 33 DAYS HAVE PASSED - PHONE IS STILL DEAD AS A DODO.

I was even allotted a telephone number[protected].

When the customer base of BSNL is eroding, a person still opting for a new bsnl connection, possibly deserves a better service and attention. Seems BSNL is still having the hangover of the old monopolistic days when a customer had to run pillar to post and boot lick/palm grease down to the line man level to get a connection or a complaint attended.

Will BSNL act please and activate my telephone?

Regards

KS Mukhopadhyay

Dear Sir/Madam,
I have lost my SIM card today, which was having BSNL Excel prepaid. I request you to kindly block my SIM to avoid misuse of my number. Pls issue me the duplicate SIM. Following are details of my phone no

Phone no.: [protected]
SIM no: i do not know my sim number
Pls help me in this concern.

With thanks,
Vinoth Kumar.B

Dear Sir,

I am a resident of Village Bhoranj, P.O. Bhoranj, Tehsil & District Hamirpur , Himachal Pradesh. I have a landline connection[protected] in my name (Kishore Chand Azad written wrong as Kishar Chander Azad on bills inspite of severel requests for correction). Presently I am at Shimla therefore I deposited (Bill No. T[protected] Dated 05.07.2010, Unique ID HPHMR107621) Rs. 2228 in Shimla G.P.O. vide receipt No. BSNL Shimla: EP04799, Trans. Date: 14.07.2010, 13:59:45, at Counter No. 1, OP-Code:PA3, for Phone No. 266428, Bill Type: DNOTE, Total Amount Rs. 2228 within due date. My telephone services were disconnected by BSNL Hamirpur with the plea that the bill amount has not been deposited. Although my services were restored after my pleading that I have deposited the due amount at GPO Shimla. But to my surprise the deposited amount has not been credited in my account as per invoice No. [protected] dated 22.11.2010 (invoice period 27.08.2010-30.09.2010 due date 13.12.2010) and again the bill for Rs. 2728 has been issued by BSNL Hmirpur in my name.
I am not able to understand the system of both the department, why the amount deposited could not be credited in my account. As a result I had to suffer a lot. My services were discontinued. Why I am being harassed while I am not at fault.

my mobile no [protected] indiatimes sms 58888 take 30 rupees above three months totally 90 rupees from my balance.please stop this service otherwise i am going to consumer court above this matter.

DEAR SIR,

I VISHAL THAKUR S/O OF LT A.K THAKUR RESIDENT OF 230,P.P COLONY,PATNA-13 WOULD LIKE YOU INFORM THAT MY MOBILE NO.[protected] SIM IS LOST AND FURTHER REQUEST YOU TO KINDLY BLOCK THAT SIM SO THAT IT CANNOT BE MISUSED FOR MY SAFETY PRUPOSE.
THIS IS FOR YOUR INFORMATION AND NECESSARY ACTION

REGARDS

VISHAL THAKUR
ALTERNATE MOB NO.[protected]

sir,
my mobile has fall in to the water and destroyed it, and i have losed all my contacts so i humbly request to grant me the call log (all incoming and out going numbers) for october2010 and nov 2010
my mobile no. is [protected]

my e-mail is
[protected]@gmail.com
or
[protected]@gmail.com

hi!
dear sir,
i am palaniyappan anbazhahan i staying at singapore unable to video chat
i having problem with my home broadband last 06 month unable to video chat . kindly requeste please rectify that problem . i am bsnl customer last 12 years.please check any problems or need renew cable or what?
give as advise and rectify as soon as possible i feel so sad with bsnl please rectify thank you

Complaint is regarding my BSNL Sim- of Sumo plan which expired on 3rd of Dec. as per the information, the sim & the plan would be expired if not validated before the expire date+15 days grace period. but i recharged on 4th, it was not validated for the same plan, instead, it was validated for general plan. which i could have got by 100 rs. only. instead i rechrged for 301, of 100 rs. talk time. and that to customer care did not answer me properly, instead they were telling why didn't you recharge on time.

Dear sir,

my Landline number is[protected].

We are not interested in bsnl games.Since last month it was free but this month onwards we don't want to waste Rs. 200. I can't able to cancel my account through online.
my User name( mirudula12) and password[protected]. The Toll-free no is always busy. So kindly cancel my bsnl games account.

i hv already sent email thru my personal mail. pls do it imdtly. otherwise the matter will be taken to the higherups.

I have received your subscription today and the same day i am mailing you for unsubscription. so pls se to that i am not charged in the next bill, if it happens i may be forced to complaint this in consumer forum.

your immidiate response is highly appreciated.

regards,
meenakshi shivakumar.

DEAR SIR,
I APPLIED A BSNL/FWT CDMA WLL PCO THREE MONTH AGO DATED IS 02/09/2010.BUT I DO NOT GET THE CONNECTION YET THIS TIME.SO I COMPLAIN YOU TO GIVE ME THE CONNECTION QUICKLY
THATS ALL.

i have bougth a bsnl 3g data card from bsnl office. it was running good for 1st nonth. but now from 29/12/2010, it is running too slow. download speed is about 10-15 kbps. i called customer care but they refused saying "server down".so i want to complain against bsnl 3g.

Hello,
I have not subscribed for BSNL Tunes service but it has been automatically enabled by BSNL on my mobile number [protected]. I have never listened the song tune that has been enabled. I have been charged Rs10 for that. Please Stop that service on my mobile number and help me to get the charged amount back. Please take any action before 15 days bcz the service will be renewed after that.
Thanks & Regards
Davinder Singh

I had taken a land line telephone no 2735045 with internet facility from BSNL Lucknow in august 2009 .But due to unsatisfactory billing I got it disconnected on 29.01.2010.On the advise of SDO Jankipuram Lucknow I handed over telephone set and internet modem to SDO on 02.03.2010. I submitted a written application for refund of my security deposit on 23.3.2010 . I was asked to visit their different offices to get my refund back. Instead of getting my deposit back I was served with a recovery order for Rs 245/- dated 06 10 2010.I have already posted my complaint to concerned officer by post as well as by mail but no action has been taken so far. Neither my letter has been acknowledged nor my email reply has been given. So I am using this forum to put my grievances