Bharat Sanchar Nigam [BSNL] Complaints & Reviews

"THANK YOU FOR CONTINUING MASTI PACK. YOU HAVE BEEN CHARGED RS5/30DAYS" FROM[protected]BSNL)
THIS WAS THE SMS I RECEIVED YESTERDAY I.E. ON 8TH DEC 2010
I DONT KNOW ANYTHING ABOUT MASTI PACK AND HOW TO SUBSCRIBE FOR IT!!!
STIL I GOT THE SMS FOR CONTINUING THE SERVICE
WITHOUT EVEN SUBSCRIPTION HOW CAN YOU CONTINUE THE SERVICE???
WHAT THE HELL HAS HAPPENED TO BSNL COMPANY???
AND CAN ANYBODY PLZ TELL ME HOW TO UNSUBSCRIBE IT IF THE COMPANY IS NOT LISTENING!!!

Yesterday i had bought one 3g sim card from bsnl office for my nokia 5800. They said that the sim card is pre activated.. But a first recharge should be done to it.. So after buying the sim i went to home,and in the evening i went to one small shop to do the first recharg. Out of 3 recharge options (rs 46, rs 56, rs 120), i did the 56rs recharge. The shopkeeper did it. It showed recharge successful in his mobile.. Then when i came back home and inserted the sim in my phone it didnt show the bsnl logo.. No tower also.. Then i searche manually it showed cellone cmd other providers there. When i selected cellone manualy it showed no network access.. Then i took it to automatic network.. But no network displayed.. What to do? The sim has not been activated from the bsnl exchange office ?

It is regretted to say that BSNL IPTV is not working properly from the last 15 days. Even the complaint no. 10016135 has been registered on BSNL NO. 1500 and we have also met personally to THE RELEVANT authority of BSNL PTA. PUNJAB regarding problems mentioned above.No person has come till now to check the problem of IPTV.May be the reason is that it is a GOVT. DEPT. and not a private sector.It is requested that the fault may kindly be detected and removed.

I had applied for plan change of from BB Home UL 750 to BB Home Combo ULD 1400.
Its has been 2 months now and is still not be changed, this change in plan was guaranteed to me in 8 to 10 working days.
I am tired of talking to bsnl people as they all divert me to some different person which up-till now is helpless.

The only problem I know is that my cable port was allocated wrong at the time of installation in p2 which should have been in p3. (Reason given by BSNL)
If this is the problem changing port and reallocating the IP address should not take more then 2 to 4 Min.

What can i do to over come this ?????

I HAVE RECHARGED PHONE NO. [protected] FROM MY SBT ,PUDUSSERY

A/C NO.[protected], VIDE REF. NO. IG35142220 & IG35143887 ON 6.12.2010

FOR RS.1100 EACH. PHONE IS RECHARGED ONLY FOR RS.1100.

EITHER RS.1100 IS TO BE RETURNED TO MY A/C. OR THE PHONE TO BE RECHARGED.

EAPEN VARGHESE.
ADDL. GM
INSTRUMENTATION LTD.
PALAKKAD. PH. [protected].

Respected Sir,
I am Amit Jana,a customer of bsnl landline & broadband. I have got my broadband connection on october 2010. But i donot have my bill for the months of october & november yet. I use the Rs.150/-plan(1 gb usages monthly). I want to know my usages(extra) & if there any process to get backup of my usages of internet. I want to get the bills regularly. I am under the chaipat exchange but I donot get any co-operation from them & even from the Ghatal exchange. My landline no is [protected].
Thanking you.
Amit Jana
chaipat

im BSNL post paid Consumer recorded a complent against Complent Docket number 6476278 on dt Nov 30 2010 at 12:55 pm on call center no 1503
to stop/un subscribe the Subscription for MASTI 5
from 53030 /[protected] but till date ie. 8.12.2010 service was not deactivated from BSNL Bsnl.sparsindia.com not responding against my Docket No 6476278

Er.Rajesh Khare
[protected]

my phone no is [protected] had initially applied for a braodband connection with rural250 plan on which i am supposed to get 100 calls and 1.5gb.whereas i am getting only 75 calls as a free calls and also charged with 55.00rupees monthly rental instead of zero rental because i had applied for annual subscription of 2500/- which i had already paid in advance while applying for connection with wi-fi modem. so total amount i paid is 4506/-(2500+2006for modem) so kindly solve my issue to get a monthly bill without rental of 55.00 if i am using within the above provided limits.RAHUL

To. 07/12/2010
The general manager
BSNL
I Dr.G.Zion Eluzai ,Professor in a Medical College In Mahboobnagar dist.Of Andhra Pradesh want to get to your attention that I feel betrayed by your 3G DATA CARD service which I have tagen on 24/11/2010 and my plan is Rs.572 with 2Gb./month.Sir to my utter disappointment I feel that it is just a wast of money to go for 3.6 Mbps 3 G card when the speed I am getting a maximum speed of only 30-40 kbps and the download speed is only 10-20 kbps. Sir it is just like dupping the people that this service is started .I tried to contact the customer service 1503 for my problem but I did not get any response.
Sir my phone no is [protected] IMEI NO: [protected] of the 3 G data card.
And when I want to download some file always the line seems to be busy and I feel that my I p number is being used by some other members it come as as the Ip No: 218.248.84.86 is being used by some other member for downloading. Sir seing all this thing I feel I am cheated by the Bsnl people.
Sir,kindly look into this problem and rectify this as soon as possible
Thanking you Sir
MY contact NO: [protected]
Dr.G.Zion Eluzai

This case of mine is open since last 3 and half years and i'm still seeking a solution for it. There is no responsible person to see us through this inconvenience


Below trailing mail shows the number of follow- ups done:



From: Nadar, Jebastian
Sent: Monday, 29 November 2010 4:56 PM
To: [protected]@bsnl.co.in
Cc: '[protected]@gmail.com'; [protected]@yahoo.com; [protected]@bsnl.co.in; Nadar, Jebastian
Subject: RE: Fwd: shifting of telephone number 2200402 - case of Shri Jebastian Nadar
Importance: High

Dear Sir/ Madam,

Your approach of resolving this matter is very inconvenient to us.

My father has been asked to move to various desks now. He is already very weak in health and this attitude of your office asking him to visit different offices is definitely not appreciated at all.

Since nobody is taking responsibility to see through this problem, I suggest your authorities either confirms that they are unable to arrive at a solution or have it resolved on priority with an apology to my father.

Was very happy with your services earlier but lack of support from your competent local authorities has got be into this discomfort zone.

Please revert and confirm on your actions taken so that I may proceed accordingly.

Thanks & Regards,
Jebastian Nadar |
________________________________________
From: Nadar, Jebastian
Sent: Tuesday, 16 November 2010 7:16 PM
To: [protected]@bsnl.co.in
Cc: '[protected]@gmail.com'; [protected]@yahoo.com; Nadar, Jebastian; [protected]@bsnl.co.in
Subject: RE: Fwd: shifting of telephone number 2200402 - case of Shri Jebastian Nadar
Importance: High

Dear Sir/ Madam,

Two more weeks have gone by and yet there is no solution to this problem.

Please look into this issue.

Thanks & Regards,
Jebastian Nadar |
________________________________________
From: Nadar, Jebastian
Sent: Wednesday, 3 November 2010 12:04 PM
To: [protected]@bsnl.co.in
Cc: '[protected]@gmail.com'; [protected]@bsnl.co.in; [protected]@yahoo.com; Nadar, Jebastian
Subject: RE: Fwd: shifting of telephone number 2200402 - case of Shri Jebastian Nadar
Importance: High

Dear Sir/ Madam,

The Landline connection is installed at our location on Friday however the same is yet to be made active.

Request you to have the needful done without any further delay.

Also, please update me of the status on my Mobile phone: [protected].


Thanks & Regards,

Jebastian Nadar |

-----Original Message-----
From: Nadar, Jebastian
Sent: Thursday, 21 October 2010 11:08 AM
To: [protected]@bsnl.co.in
Cc: '[protected]@gmail.com'; [protected]@bsnl.co.in; [protected]@yahoo.com; Nadar, Jebastian
Subject: RE: Fwd: shifting of telephone number 2200402 - case of Shri Jebastian Nadar
Importance: High

Dear Sir/ Madam,

I have been trying to call up Mr. Dhayade at the number given since yesterday however there has been no response.

Even today my call is being not answered and disconnected every single time.

Request you to do the needful without me having to follow-up, since every effort of mine is being futile.


Thanks & Regards,

Jebastian Nadar

-----Original Message-----
From: [protected]@bsnl.co.in [mailto:[protected]@bsnl.co.in]
Sent: Wednesday, 20 October 2010 5:12 PM
To: Nadar, Jebastian
Subject: Re: Fwd: shifting of telephone number 2200402 - case of Shri Jebastian Nadar



Sir,
As per area SDE -inCharge report the area has now become feasible. PL contact Mr Dhayade SDE Khadakpada on [protected].He has been apprised off the casetoday again.
Sorry for delay.
Nodal Officer (PG)Kalyan---- H Prasad <[protected]@gmail.com> wrote:
> To,
>
> * *
>
> *The P.G.M.Telecom, Kalyan Telecom, Kalyan,*
>
> *The P.G.Nodal Officer Incharge, Kalyan Telecom, Kalyan.*
>
>
>
> *REMINDER – I*
>
> Find herewith a complaint forwarded for immediate necessary action
> at your end to avoid further delay. It is requested to *send a reply to the
> complainant on his e-mail* alongwith a copy to the undersigned on e-mail *
> urgently.*
>
>
>
> H.PRASAD,
>
> DGM [PG],
> O/o C.G.M.T., MH Circle, Mumbai 400054.
>
>[protected] Forwarded message[protected]
> From: Nadar, Jebastian <Jebastian.[protected]@marsh.com>
> Date: Wed, Oct 6, 2010 at 8:55 PM
> Subject: RE: shifting of telephone number 2200402 - case of Shri Jebastian
> Nadar
> To: "[protected]@bsnl.co.in" <[protected]@bsnl.co.in>, "[protected]@bsnl.co.in" <
> [protected]@bsnl.co.in>, "[protected]@bsnl.co.in" <[protected]@bsnl.co.in>, "
> [protected]@bsnl.co.in" <[protected]@bsnl.co.in>, "[protected]@bsnl.co.in" <
> [protected]@bsnl.co.in>, "[protected]@bsnl.co.in" <[protected]@bsnl.co.in>, "
> [protected]@bsnl.co.in" <[protected]@bsnl.co.in>, "[protected]@bsnl.co.in" <
> [protected]@bsnl.co.in>, "[protected]@bsnl.co.in" <[protected]@bsnl.co.in>, "
> [protected]@bsnl.co.in" <[protected]@bsnl.co.in>, "[protected]@bsnl.co.in" <[protected]@bsnl.co.in>,
> "[protected]@bsnl.co.in" <[protected]@bsnl.co.in>, "[protected]@bsnl.co.in" <
> [protected]@bsnl.co.in>, "[protected]@bsnl.co.in" <[protected]@bsnl.co.in>, "
> [protected]@bsnl.co.in" <[protected]@bsnl.co.in>, "[protected]@bsnl.co.in" <
> [protected]@bsnl.co.in>, "[protected]@bsnl.co.in" <[protected]@bsnl.co.in>, "
> [protected]@bsnl.co.in" <[protected]@bsnl.co.in>, "[protected]@bsnl.co.in" <
> [protected]@bsnl.co.in>, "[protected]@bsnl.co.in" <[protected]@bsnl.co.in>, "
> [protected]@bsnl.co.in" <[protected]@bsnl.co.in>, "[protected]@bsnl.co.in" <
> [protected]@bsnl.co.in>, "[protected]@bsnl.co.in" <[protected]@bsnl.co.in>, "
> [protected]@bsnl.co.in" <[protected]@bsnl.co.in>, "[protected]@bsnl.co.in" <
> [protected]@bsnl.co.in>, "[protected]@bsnl.co.in" <[protected]@bsnl.co.in>, "
> [protected]@bsnl.co.in" <[protected]@bsnl.co.in>, "[protected]@bsnl.co.in" <
> [protected]@bsnl.co.in>, "[protected]@bsnl.co.in" <[protected]@bsnl.co.in>, "
> [protected]@bsnl.co.in" <[protected]@bsnl.co.in>, "[protected]@bsnl.co.in" <
> [protected]@bsnl.co.in>, "[protected]@bsnl.co.in" <[protected]@bsnl.co.in>, "
> [protected]@bsnl.co.in" <[protected]@bsnl.co.in>, "[protected]@bsnl.co.in" <
> [protected]@bsnl.co.in>, "[protected]@bsnl.co.in" <[protected]@bsnl.co.in>, "
> [protected]@bsnl.co.in" <[protected]@bsnl.co.in>, "[protected]@bsnl.co.in" <
> [protected]@bsnl.co.in>, "dir.[protected]@bsnl.co.in" <dir.[protected]@bsnl.co.in>,
> "[protected]@bsnl.co.in" <[protected]@bsnl.co.in>, "[protected]@bsnl.co.in" <
> [protected]@bsnl.co.in>, "[protected]@bsnl.co.in" <[protected]@bsnl.co.in>, "[protected]@bsnl.co.in" <
> [protected]@bsnl.co.in>, "[protected]@bsnl.co.in" <[protected]@bsnl.co.in>, "[protected]@bsnl.co.in" <
> [protected]@bsnl.co.in>, "[protected]@bsnl.co.in" <[protected]@bsnl.co.in>, "
> [protected]@bsnl.co.in" <[protected]@bsnl.co.in>, "[protected]@bsnl.co.in" <
> [protected]@bsnl.co.in>, "[protected]@bsnl.co.in" <[protected]@bsnl.co.in>,
> "[protected]@bsnl.co.in" <[protected]@bsnl.co.in>, "[protected]@bsnl.co.in" <
> [protected]@bsnl.co.in>, "[protected]@bsnl.co.in" <[protected]@bsnl.co.in>,
> "[protected]@bsnl.co.in" <[protected]@bsnl.co.in>, "[protected]@bsnl.co.in" <
> [protected]@bsnl.co.in>, "[protected]@bsnl.co.in" <[protected]@bsnl.co.in>, "
> [protected]@bsnl.co.in" <[protected]@bsnl.co.in>, "[protected]@bsnl.co.in" <
> [protected]@bsnl.co.in>, "[protected]@bsnl.co.in" <
> [protected]@bsnl.co.in>, "[protected]@bsnl.co.in" <[protected]@bsnl.co.in>, "
> [protected]@bsnl.co.in" <[protected]@bsnl.co.in>
> Cc: "[protected]@bsnl.co.in" <[protected]@bsnl.co.in>, "[protected]@gmail.com" <
> [protected]@gmail.com>, "[protected]@bsnl.co.in" <[protected]@bsnl.co.in>
>
>
> Dear Concerned Authorities/ Officers,
>
>
>
> This is to inform you that my complaint has been ignored for the past 3 and
> half years.
>
>
>
> I have been continually following up for the past 3 and a half years and
> till date there is absolutely no word or courtesy from your end to even
> check for a possible solution. While many of our society members have
> received their landlines transferred, I am yet to see any positive
> indications on my request.
>
>
>
> Please consider this mail to be final request perhaps complaint for the
> delay in servicing requests. Failing satisfactory revert from your end, I
> would move this complaint further to higher authorities.
>
>
>
> Thanks & Regards,
>
> Jebastian Nadar |
> [protected][protected]
>
> *From:* Nadar, Jebastian
> *Sent:* Monday, 2 August 2010 4:26 PM
>
> *To:* '[protected]@bsnl.co.in'
> *Cc:* '[protected]@bsnl.co.in'; '[protected]@gmail.com'; Nadar, Jebastian
>
> *Subject:* RE: shifting of telephone number 2200402 - case of Shri Jebastian
> Nadar
> *Importance:* High
>
>
>
> Dear Officer In charge,
>
>
>
> I am still awaiting a positive confirmation on this. My 3 and half years old
> request is yet to be processed.
>
>
>
> As per your earlier mail dated 10th November, 2009, our telephone connection
> was not transferred due to non co-operation of builder. I would like to
> bring to your notice that new lines have been installed in our society
> buildings now.
>
>
>
> I humbly request you to honour this long pending request and do the needful
> at the earliest. As referred earlier, I always trusted BSNL services to be
> the best and I’m still waiting for this number to be transferred.
>
>
>
> I believe that the needful procedures will soon be carried out properly.
>
>
>
> Thanking your in anticipation.
>
>
>
>
>
> Thanks & Regards,
>
>
>
> Jebastian Nadar
>
>
>
>
> -----Original Message-----
> From: Nadar, Jebastian
> Sent: Tuesday, 10 November 2009 1:50 PM
> To: [protected]@bsnl.co.in
> Cc: [protected]@bsnl.co.in; [protected]@gmail.com
> Subject: RE: shifting of telephone number 2200402 - case of Shri Jebastian
> Nadar
> Importance: High
>
>
>
> Dear Officer,
>
>
>
> Builder has handed over the responsibility to our Society which was formed
> more than a year back.
>
>
>
> I had received a call from your office in this regards and they had
> requested me to ask our society members to contact your office.
>
>
>
> I was given to understand by our society people that they were contacted for
> the work of laying telephone lines; however there were some disagreements on
> the way work was to be carried i.e. digging and re-organising of the same
> area.
>
>
>
> Request you to re-initiate the talks with society members.
>
>
>
> I had experienced best services from BSNL in the past and still wish for
> your services. Only this instance is being a hindrance for me to avail of
> your services.
>
>
>
> Hope to have continued relation with you and appreciate your efforts to
> resolve this issue.
>
>
>
>
>
> Thanks & Regards,
>
>
>
> Jebastian Nadar |
>
> -----Original Message-----
>
> From: [protected]@bsnl.co.in [mailto:[protected]@bsnl.co.in]
>
> Sent: Tuesday, 10 November 2009 1:33 PM
>
> To: Nadar, Jebastian
>
> Cc: [protected]@bsnl.co.in; [protected]@gmail.com
>
> Subject: shifting of telephone number 2200402 - case of Shri Jebastian Nadar
>
>
>
> Dear Sir,
>
>
>
> As per report received from the field unit, due to non co-operation of
> builder for laying of cable in Madhav Sansar, the telephone number 2200402
> not being shifted. Staff has met to the builder personally but no response.
>
>
>
> Thanking you,
>
>
>
> Nodal Officer (PG) O/o PGMT, Kalyan
>
>
>
>
>
> -----Original Message-----
>
> *From:* Nadar, Jebastian
> *Sent:* Thursday, 29 October 2009 1:10 PM
> *To:* [protected]@bsnl.co.in
> *Cc:* [protected]@bsnl.co.in
> *Subject:* Transfer of Landline
> *Importance:* High
>
>
>
> Dear N. Kumar Sir,
>
>
>
> I am a customer of your reputed company since more than 5 yrs now, based in
> Kalyan.
>
>
>
> I had given an application to transfer my Landline #[protected] in the
> year 2006, for which after many follow-ups there was no reply. With regular
> and disappointments each time, I had lost hope of getting this issue
> resolved.
>
>
>
> Yesterday I got a notice for cancelation of my connection, stating this was
> my final notice to contact your office.
>
>
>
> On investigating, I understood that your communications till date never
> reached me since the address updated at your end was incorrect.
>
>
>
> It has been a very bitter experience interacting with your officials in
> Kalyan who never took any ownership and never showed any interest in having
> this matter resolved.
>
>
>
> Request you to look into this matter on priority.
>
>
>
> Thanks & Regards,
>
> Jebastian Nadar

we are using BSNL telephone services & Broad band services from 2years but in these years we have faced lots of problem with BSNL the biggest problem is "they do not register complaint, 2) if complaint noted then do not take action before 2 or 3 days. very poor response on phone. in this area other land lines services are not existed otherwise BSNL services will be disconnected . We are so frustrated with BSNL services.
it is just kind of harrasment, they shold closed their serviced if not able to handle their work.

DRS warehouse

Shade no 4 & 5

Sir,I have 500C BroadBand connection in my house.My residence is in Salem Steel Plant Querters.Last 10 days BSNL Meter reading enquiry No.19621 is under maintanance.I want to know my outgoing call reading sice the OMR and CMR is not is reflecting in telephone bill nowadays. Kindly,look in to this subject. Thanking You Sir.

Sir, to whom so concern, i purchased a new BSNL sim 15 days back, i asked GPRS connection setting they told me to to send sms to 53733 GPRS PRE, ok i have sent nearly 50 messages, but the answer is (your request for GPRS activation received,pl wait for confirmation message from message centre [protected]), and once i met offciers in person but the behaviour is like going & begging form their house and they dont answer properly to any cutomers, one of the staff of your office also requested they behave like that only forgive them, and the fun is till today i have not got gprs settings to my phone my mobi no is [protected]

Sirs,

I bought much publicized BSNL- Chennai Telephones "en nanban super GSM SIM" issued on the basis of my BSNL Landline number on 13.11.2010. It has been activated on the same day. After four days i.e. on 17.11.2010 all outgoing call and sms services has been barred. I register complaint in BSNL call center on 24.11.2010 and been given docket number CH[protected]. For next two days nothing happened. While contacting the same call center, (call center number 1503), they asked me to contact nearest customer care of BSNL. I contacted Chrompet customer care over phone and they asked me to submit fresh application enclosing my identity and address proof. I submitted the same on 27.11.2010. They assured me that my problem will be sorted out within two days. After waiting for eight days, I impatiently went to customer care center on 06.12.2010 and encounter a Junior Telecom officer, there. She simply said that my resumitted application piled up in record room for action and assured me to sort out the same within 6 hours.

Till this writing, I didn't get any remedy. My attempt to contact GM-mobile services or other nodal officials over phone didn't materialize. I don't know what to do next.

Pathetic service of BSNL.

I herewith attached my complaint status that is still pending with them.

KRISHNAN

Respected Sir,

This is Ansuman Panigrahi, A BSNL subscriber (BB & LL) bearing Phone N[protected].
I have got my new connection in the month of Sep 2010. From the day of connection my broadband service does not work properly for a single day. Upon logging a complain the issue was diagnosed to be link fault by the BSNL technician & I was promised that this will be rectified at the earliest. Unfortunately this never happened.

I have logged several complains with the BSNL customer care and the outcome as below

Complain Number==> Out come
[protected][protected][protected]--------
0910/923 ==>closed by BSNL without even attending the problem
1010/218 ==> Problem Diagnosed as connection Link fault & Closed without rectifying.
1110/1378==>Ticket is closed by BSNL without attending the problem.
1210/1721==> Open Again to try my Luck

I had been to the local BSNL office several times to follow up the problem personally .But Every time I was given only promises without any outcome.

With this my dissatisfaction level has gone very high with this poor Customer services as I was charged Rs 750 +taxes every month without the service. I’m looking forward to some kind of support from you to get the problem Fixed at the earliest.

You can contact me on my Mobile No[protected] /Email ansuman.[protected]@nsn.com

Thanks & Regards
Ansuman Panigrahi

Flat No 116, Matrushree Orchid Homes,
Kempapura main Road, Yemalur,
Bangalore 560036.
Mobile No [protected]
Home [protected]

DEAR SIR,MADAM,

MY MOBILE NO IS [protected]. I DO NOT WANT ANY SMS FROM BSNL. BUT I AM GETTING ALOT OF SMS FROM BSNL. I SEND "START DND" TO 1909. I GOT A MESSAGE FROM BSNL "I WILL GET A CONFIRMATION CODE". AFTER THAT I AM NOT RECEIVING ANY MESSAGES. I TRIED ALOT OF TIMES BUT NOTHING IS WORKING. WHAT SHOULD I DO TO ACTIVATE DO NOT DISTURB MODE. PLEASE HELP.
THANKING YOU,
YOURS TRULY
KUMAR.R

I am getting excess bill amount than my actual usage.

I booked a BSNL landline connection and paid the deposit on 03/11/2010. the work order number is JDP/N/GG/10-11/0473 Dt 03/11/2010. The instrument was delivered within five days with a promise that the line will be activated next day.

Today is 06/12/2010 - no connection as yet. In between I personally went to BSNL Office at Ranikuthi. Got assurance that it will be done soon. I spoke on telephone to the concerned persons. They were all surprised about the delay and assured connection at the earliest. 33 DAYS HAVE PASSED - PHONE IS STILL DEAD AS A DODO.

I was even allotted a telephone number[protected].

When the customer base of BSNL is eroding, a person still opting for a new bsnl connection, possibly deserves a better service and attention. Seems BSNL is still having the hangover of the old monopolistic days when a customer had to run pillar to post and boot lick/palm grease down to the line man level to get a connection or a complaint attended.

Will BSNL act please and activate my telephone?

Regards

KS Mukhopadhyay

Dear Sir/Madam,
I have lost my SIM card today, which was having BSNL Excel prepaid. I request you to kindly block my SIM to avoid misuse of my number. Pls issue me the duplicate SIM. Following are details of my phone no

Phone no.: [protected]
SIM no: i do not know my sim number
Pls help me in this concern.

With thanks,
Vinoth Kumar.B

Dear Sir,

I am a resident of Village Bhoranj, P.O. Bhoranj, Tehsil & District Hamirpur , Himachal Pradesh. I have a landline connection[protected] in my name (Kishore Chand Azad written wrong as Kishar Chander Azad on bills inspite of severel requests for correction). Presently I am at Shimla therefore I deposited (Bill No. T[protected] Dated 05.07.2010, Unique ID HPHMR107621) Rs. 2228 in Shimla G.P.O. vide receipt No. BSNL Shimla: EP04799, Trans. Date: 14.07.2010, 13:59:45, at Counter No. 1, OP-Code:PA3, for Phone No. 266428, Bill Type: DNOTE, Total Amount Rs. 2228 within due date. My telephone services were disconnected by BSNL Hamirpur with the plea that the bill amount has not been deposited. Although my services were restored after my pleading that I have deposited the due amount at GPO Shimla. But to my surprise the deposited amount has not been credited in my account as per invoice No. [protected] dated 22.11.2010 (invoice period 27.08.2010-30.09.2010 due date 13.12.2010) and again the bill for Rs. 2728 has been issued by BSNL Hmirpur in my name.
I am not able to understand the system of both the department, why the amount deposited could not be credited in my account. As a result I had to suffer a lot. My services were discontinued. Why I am being harassed while I am not at fault.