Bharat Sanchar Nigam [BSNL] Complaints & Reviews

Dear Sir, I Tamam Hussein Younus (Telephone #[protected] applied for disconnection of my internet and telephone services on[protected], i was asked to pay the pending bill of rupees 1131/- for closing of account procedures which i paid on same dated[protected], at 00603,Cc charminar bearing bill # 7530245. Surprisingly i received a call from BSNL on dated[protected] for non payment of telephone bill. Could you please let us know why our telephone line and internet sercvices still active according to BSNL staff negligence moreover let us know what shall i do to resolve this.
Thanks
Tamam Hussein younis

I am Abdul Rahim and i am staying in Chennai. Two months back one of my family member has opted for the BSNL GOD games. I am trying to unsubscribe the service but i could not cancel my subscription for that games pack as I am unable to reset my forgot password and even the toll free number[protected] has no response . so kindly cancel that pack with this I am attaching my land line number[protected]. so please call me up if you need any details in my mobile ([protected]).

Dear sir,
i am akhilesh kumar. my mobile no. is [protected].i want deactivate service(Government job alert) from my no. i have already complaint before from 3 month but sir till now this service will not deactivate.and every month 20 rs deduct from my balance .my docket no. is 6403367,and 6416961 .
sir i request that please deactivate my service (Government job alert) as soon as possible.


Thanks and Regards
akhilesh kumar
[protected]

my name is ramkumar agrawal. my address is main bazar, gursarai, distic- jhansi, (u.p.). my landline no is[protected]. i want to disconnect my landline number. i give many times complaints to the exchange office of bsnl in my town. but they denied to accept this application for disconnecting the phone. they ignore the application and say you will come after 10 days. then i go after ten days so they said that your phone can not disconnect now. then i go to the head depart of bsnl in my distic in jhansi,,,, they will also ignoring that problem. so pleas give me the right suggetion on my email-id how can i dissconnect my landline number, my email-id is [protected]@yahoo.com........

My BSNL Mobile no is [protected]. I am using the pre-paid service. Every month I am getting an SMS from 55888020 which states "`Thanks for using our Cricket Service. Your service has been renewed for next 30 days. Rs 20 charged." I am not interested in paying Rs 20 per month for a service in which is of no use. I tried to send an SMS UNSUB ALL to 55888020 to unsubscribe and the message is not at all going in spite of my repeated efforts.

I do not know what I should now and whom to complain. Will the concerned authorities read this comment and treat this as a complaint in the true spirit of customercare and take necessary action . I also request that I should be informed thorough e mail regarding the action taken.

My land line bsnl phone[protected] is not working past five days , we informed Hosur Telephone exchange & we booked call in 198 & we informed to Dharmapuri GM also they told it will be cleared with in hrs but past two days noting happen.
OnLY wast of my money is happen.So for no one from telephone exchange visited my line (hOME)
simply they are saying they will clear within day
i tried to below numbers
[protected] Dharmapuri
[protected]- GM Dharmapuri
[protected] - Hosur Exchange JM
[protected]
So far no action taken to restoring my connection .This is happening every Month
I reported many times to 198 / 1500 /
But no action taken.
very very worst service By BSNL
so my suggestion to every one.
better return the BSNL connection and go for Private Internet connection
I tried WiF5 connection super Fast Service.
If we call to customer service with in 12 Hrs service person will attn
i[censored] booked call at 12.00 am (Night) morning 8.00 am service eng will call you.
same time From call center for next 2 day they will follow for to check whether problem has been solved are not .THEY WILL ASK FOR SERVICE FEEDBACK ALSO. Good service by WIF5
when compare to BSNL 200% wiF5 is good .in past 4 month only 2 Days only i got Wif5 Problem. But they told it is problem in tower it will be cleared in 12 hrs.Same happened. But During that time also they attend my home and tried for alter net tower to fulfill my requirement.
But BSNL IS WORST!!!!!!!!!!!!!!!!!!!!!!!!!!!!! service provider. all person are only planning to get something from public..

Who will take care for this action
Note : IF ANY ONE PLANNED TO MAKE COMPLAIN PLEASE MAKE COMMENT AS A TEAM WE CAN POST TO DELHI HEAD OFFICE ALSO.

Dear sir,
I am a BSNL prepaid mobile customer for the past two years. Now a days am getting unwanted calls and sms from BSNL. I tried to register DND, at the time am getting sms from bsnl that "your request is received and wait for registration number". But for the past one week, i didn't get any registration number and i fed up with unwanted calls. So kindly do the needful to resolve my problem, otherwise i will force to move for legal activities.
Thank you
Name: GIRISH KUMAR G, Kerala
Mob: [protected]

Dear Sir,

I have been using BSNL broadband for the past 2 years. My BSNL landline number is[protected].Till now i was happy with the billing of BSNL. But last month i saw that an additional amount of Rs.135/- has been charged against MoD(Music on Demand). When enquired at exhange, they said its from bsnl.hungama.com . I am tottaly not aware of this service and i called up hungama.com customer service and understood that the service was not activated without my consent, neither i didnt get the activation details for the said servvice.

I really dont know why i am suppose to pay for something which i havent subscribed.

For the past one week, i am trying to escalate the issue with support.[protected]@hungama.com, but i am not getting a proper reply from them.

It would be really appreciated if you can take an action on this , as i feel it really humialing (even though the amount is small). It really kills the reputation of BSNL.

If i am not getting a proper respose from hungama, i will be forced to move this to consumer court and fight against this cheating.

I want to have this issue sorted out without such hassled. I request you to intervene and guide where to complain about this.

Thanks in advance.
+91-[protected]

My landline number[protected] instrument with caller ID facility is not working since last one month. I have lodged atlest 15 to 20 times complaints with BSNL for replacement of instrument. But everytime, some one from BSNL telephones and enquires whether the phone is working or not. I always take pains and explain about my problem that my telephone instrument needs to be replaced as I am now forced to use one borrowed Airtel instrument. Then they say O.K. and simply close my complaint as closed. I am vexed with this sort of service of BSNL. They are taking rentals without providing any service. This is against all laws.

BSNL Ernakulam (http://www.ernakulamtelecom.gov.in/index.html) and BSNL Kerala (www.kerala.bsnl.co.in/) is not maintaining proper online bill payment facilities or their land line customers. This is really sad.

BSNL Ernakulam doesn't work properly. It would not allow you to log-in. It would not allow you to change or retrieve your password. It would not allow to re-register a phone number!!!. The BSNL Chennai portal uses exactly the same basic interface, but Chennai website allows you to do all the above things!!

BSNL Kerala web portal allows only Federal Bank for paying bills. I even suspect that this is some kind of scam! Somebody in-charge of online portal of BSNL Kerala is tied up with Federal Bank, otherwise why would they not have any of the nationalized banks?

BSNL national website www.bsnl.co.in accepts mobile bill payments of Kerala Circle, but not landlines. At least the Kerala BSNL people should allow the national website to accept payments of their land line customers. The BSNL National Website accepts most banks net banking as well as credit cards and debit cards.

I hope somebody at the BSNL national level will find out what is going on here!?

Biley Elattuvalappil Menon
Architect & Urban Designer
(BSNL Landline and Mobile Customer)

Sir My Mobile no is [protected]. On[protected] I had Rs 152/- on my balance.On[protected] My Balance Reduced from my a/c with Rs.100/- without any notification. I had only Rs.52/- on that day. And I have make a call to customer care,They Register my complaint and gave a complaint No with TN[protected] and they said we will call to within 24 hrs.They didn't call me.Then I had make a call to customer care they have said some person(Dealer) wrongly recharge to your Number that's why,we had reduced your Balance with Rs 100/-. I said"There is no amount has been increased in my a/c.I have already having balance of Rs.152/- only.You have wrongly reduced my balance" And They said go to nearest bsnl office ie.Palayamkottai Station.They call to customer care portal and said"Your amt wrongly creadited, your balance will be refunded".After 2 days my amount was not refunded in my a/c.I will call to customer care They said "your fund has been refunded already".But I didn't get my Amount.I said that"I didn't get my Amt?".Then They asked once again go to BSNL OFFICE.I had go to office and they make a call to customer care once again and They said "we will make a call to customer care" go and raise a complaint to PRO.What should i do?.I got irritating with this answer's .I didn't do anything. Why I should waste of my time and money.I didn't get my money Even Now sir, Please help me...
Thank You.

Few days back caller tune serice is activated on my mobile no. [protected] & an amount of rs. 45 is deducted from my account. I tried a lot to deactiate the same through SMS BT DACT to 5600, customer care & by dialing 56702, but fail. Kindly help me to deactivate the same.

Regards

J.P. Saini
Yamunanagar
Haryana

Dear Sir/Ma'am,
This is very regretful that Rs 550 has been debited three times from my SB A/c on 8/11/2010 while I was doing top up of my bsnl prepaid mobile. Out of these 3 transactions, 1 trsaction is credited to the mobile A/c.1 has been refunded back to the same SB A/c. But 1(one) trsaction is missing which is neither credited tothe mobile A/c nor refunded back to the SB A/c.This is causing a huge inconvinience, do the needful as soon as possible.
Trsaction descriptions are also attached as follows:
2399532/L501_BSNL
2399518/L501_BSNL
2399514/L501_BSNL
Thank You
Yours sincerely,
Gunjita Joshi
(Customer)

Dear Sir,
Today i.e, on 23-Nov-2010 BSNL Prepaid Excel Mobile No. +91 -

[protected] deduct my balance Rs 5 for some service. Without my

consent or any sms or information. When at 6.30 P.M. i checked

my balance before making a call i found Rs 5 deducted from my

account. i was shocked and call the customer care. They replied

me BSNL Masti Pack is activated on your number. I told them it

can't be activated from my side for which i am very sure and I

never heard what is the Pack. Then he told me keep on hold i am

getting the information and told me We cannot refund your

money, we can only deactivate the pack. I don't get any

complain no or any reply from customer care executive as I told

them it is not activated from my side. I told them to lodge my

complain and forward it to their tech team. But they don't

lodge my complain. Sir I am 100 % sure that this service is not

activated from my side. There is some technical mistake from

BSNL Side. Please consider my problem and do the needful and

refund my balance.

Amit Dutta

Dear Sir/Madam,
Greetings. I am one of the mobile customers of BSNL, India. My mobile number is [protected]. I have registered start DND services already, even then i am receiving too many promotional SMS from BTBSNLKOVAI. When i approach the customer care, they are asking me to dial 1909. While doing so they are not responding properly. Getting more SMS is a big torcher to me. How can i stop this immediately. Please help me.

Dear Sir,

I am facing problem with bsnl prepaid mobile services since last month . i wanted to activate the services of 1 paisa per second plan for any network .but i am not using this service from bsnl . I also try to customer care of BSNl ( 1503 ) so many times for activated this facility on my mobile no which is [protected]. Customer care executive are not giving me any type of solutions regarding this issue .

falls calls from my conection [protected]
I’m Shiv Singh Meena from Jaipur.my cell no. is [protected]. i am pre-paid customer of BSNL GSM mobile service since last 7 Years. My prepaid account was 572.78 on 22.11.2010. Today on 23.11.2010 I checked my account balance and found that Rs. 278.40 deducted from my account. I am sure that there was no any call made from my no. and my cell was with me, I enquired from my call log by my handset nokia N70, I got a shock, because there is no any dialled Nos. in my dialled call list but in my call log these were existed and it was started from 20.11.2010. I’m giving the details as follows:

Date 20.11.2010
+[protected] at 10.00pm duration 00.00.00
+[protected] at 10.01pm duration 00.00.00
+[protected] at 10.02pm duration 00.00.00
+[protected] at 10.02pm duration 00.00.00
+[protected] at10.03pm duration 00.00.00
+[protected] at 10.03 pm duration 00.00.00
+[protected] at 10.04pm duration 00.00.00
+[protected] at 10.05pm duration 00.12.30
+[protected] at 10.57pm duration 00.00.00

Date 21.11.2010

+[protected] at12.10am duration 00.00.00
+[protected] at01.17am duration 00.00.00
+[protected] at 01.57am duration 00.00.00
+[protected] at 02.37am duration 00.00.00
+[protected] at 03.17 am duration 00.20.52
+[protected] at 04.18 am duration 00.17.40
+[protected] at 05.15 am duration 00.37.54
+[protected] at 07.27 am duration 00.06.30
+[protected] at 08.13 am duration 00.00.00
+[protected] at 01.13pm duration 00.00.00
+[protected] at 01.54pm duration 00.11.53
+[protected] at 02.46pm duration 00.15.08


Date 22.11.2010

+[protected] at 09.58pm duration 00.00.00
+[protected] at 10.50pm duration 00.00.00

Dated 23.11.2010
+[protected] at 01.13 am duration 00.00.00
+[protected] at 01.54am duration 00.11.53
+[protected] at 02.46 am duration 00.15.08

I m afraid that my connection is being hacked by someone and it is misused . I am getting unauthorised deduction from my prepaid account balance. Please do proper enquiry and take necessary action.

Shiv Singh Meena
Customs Colony, Vidyadhar Nagar Sec-7
Jaipur

I am a customer of BSNL prepaid mobile since last more than one year, from last 10-15 days BSNL has started health tips service on my mobile without my permission, on doubt I called BSNL customer care today dated 23/11/2010 on 12:08pm , I talked to executive regarding this matter , she told me that we can't tell you anything from here, as we can't check from here, then she asked me which type of msgs are you receiving ? I told her then she told me that health tips are started on your number , I told her that I have not started any health tips service on my number then as usual she told me that we(BSNL) don't start any service, I was expecting same type of answer from her as I knew that mobile companies are doing similar things to cheat customers with their money, then I told her to stop this service or I would complaint about it to TRAI, then she told me "Aapko jo bhi kuch karna hai kar lo hum yahan se kuch nahi kar sakte go and talk to your local exchange" . I was surprised to listen such type of answer from CUSTOMER CARE of BSNL mobile company. BSNL is sending health tips messages to me even at 12:30 in night when I am sleeping, even I lose 2-3 hours of sleep in night due to unwanted BSNL health tips messages. I request this forum and TRAI to take necessary action regarding this matter and stop this health tips service on my number .

Deepak Kumar
Haridwar
[protected]

Dear sir
I am using a bsnl no. [protected] since last 2 month in Bihar. I have
seen the prepaid terrif in bsnl site whose link is like this :
http://www.bsnl.co.in/service/tariff_excel_pre.htm. In which bsnl to
bsnl(local/std) free recharge is in Rs 500. I have made Rs 500
recharge today(22/11/10) and I have got the message following:
You have received prepaid credit of Rs.500 from no.279186 on
22/11/2010 at 12:05:20 PM and your account valid till 05/04/2011 Ref
No.[protected]. But BSNLto BSNL free service is not started and no
amount is added in previous balance.
I made a call to customer care (west Bengal) and talked to Mr Vijay
Sharma(technical advisor). But he has refused to assist me in this
matter and told me that since this scheme is in the other state so
recharge will be done but you will not get any facility. So my Rs 500
is fully wasted.
My problem is if any scheme is not in a particular state then that
scheme recharge should not be successful in that state’s no.
I am kindly requesting you either my bsnl to bsnl free service should
be started for on month or at least Rs 500 balance should be credited
in my bsnl mobile account.
I have again complained to 1503 (Arghya Sur, supervisor .customer support). But he has not register my complaint.

Thanking you
Vikram Pratap Singh
Sr Engr
NTPC Ltd
Kahalgaon, Bhagalpur Bihar
[protected]
[protected]

Hi,

I have got BSNL lanline number and broadband connection on the same number. I took unlimited broadband usage plan(Rs 750). The monthly bill comes around (750+200) .

But the line never worked properly even after multiple complaints. If the phone itself doesn't work how can they charge me for using broadband??

I did not pay the last bill, so they have disconnected the number, the phone is now Dead. But, still they are sending me the monthly bill every month. I do not want to pay any pending bills as I have not used any services. Can someone please suggest what to do?

Please escalate to concerned authority.

I want this connection to be cut. Also, I don't want to pay the bills either.

Phone no : [protected]
Name: Priyanka
Location : Marathalli, Bangalore