Bharat Sanchar Nigam [BSNL] Complaints & Reviews

Dear Sir,

I am a BSNL Internet Customer under Plan 500C under Bhubaneswar Telecom District through my telephone No.[protected]. My customer particulars are Customer Id : [protected]and Account No. : [protected]. I have received and paid under protest the following BSNL bills during the last three months which are defective showing more local / STD calls than my actual usages :

Billing period Bill details
No. & Date No. of Local + STD calls billed Approximate actual usage as per my record
Remark
01/12/2009 to 31/12/2009 No.2168447 Dt 08.01.10

186

50 Land line usage shown in the bill is much higher than my actual usage
01/01/2010 to 31/01/2010 No.2260451 Dt 08.02.10
259
60
- do -
01/02/2010 to 28/02/2010 No.2812913 Dt 08.03.10
241
50
- do -

My Complaint

While the BSNL billing for Broadband usages are correct, the billings for the Land Line usages shown in the bills are much higher than my actual usage.

As a result of the aforesaid wrong billing by BSNL, I am loosing the benefit of free Land Line usages (175 calls per month) available under Plan 500C. Rather, I have been constrained to pay for additional usages wrongly billed by BSNL to avoid disconnection.

In view of the above you are requested to :

(1) Please rectify the defects / mistakes in your billing system to avoid any wrong billing in future.

(2) Refund the excess amounts already paid by me including the value for the unutilized portion of the free Land Line usages.

(3) Assure me not to repeat this type of mistakes and cause loss of my time and money.

Thanking you,

With regards,

Damodar Mishra
VI-M-839, Sailashree Vihar, C.S.Pur,
Bhubaneswar- 751021

BSNL, Orissa

Dear Sir

I am a BSNL Internet Customer under Plan 500C under Bhubaneswar Telecom District, Orissa through my telephone No.[protected]. My customer particulars are Customer Id :[protected]and Account No.: [protected]. I had taken the Broadband connection in October, 2010 and the Modem is provided by BSNL on rental basis. Since the date of taking connection there is inherent problem in the connection. The status of BB connection goes out in every 5 to 10 minutes duration and needs to be reconnected again and again. I had lodged complaints with your representatives from tome to time through BSNL tool free No. and also lodged complaint officially twice. But, no action was taken by your representatives. Rather, they are avoiding giving some careless reply. Being helpless, I consulted a very senior Telecom Engineer who after examining the connection has confirmed that the problem is due to defective Modem. Hence, I request to please send one of your responsible representative to examine and change the Modem.

With regards,

Damodar Mishra
VI-M-839, Sailashree Vihar, C.S.Pur,
Bhubaneswar- 751021

my sms is nt going to this particular no.only [protected]

BSNL - CellOne — deactivate DND

please deactivate DNDon my mobile [protected] .Iwant to raceive ads from other service providers.please deactivate it very soon .

Sir,
This is to inform you with more n more regret that my mobile no.[protected] post paid connection applied to activate GPRS system on dtd. 10.03.2010 but till date I have not received the necessary file to start GPRS. I have called daily to customer care but no response and told that it will be start within 24 hours. But till date I have not satisfaction.

So pl call me back on urgent basis on my given mobile no.

It is very much regret to complain.

Manoj

BSNL - CellOne — Unresponsive service

Sir/Madam,
I have a BSNL postpaid SIM ([protected]), and i want to switch to another mobile service. However, BSNL - Srinagar does not allow to do so. Hundreds of BSNL users like myself, are unable to call or message on 1900 from the BSNL phones. Customer Care centre executives always assure that the service will resume within 24 hrs, but nothing happens. Kindly intervene into the matter.

yes i agree u r s problm cellone product waste with remaining sims

please deactivate DNDon my mobile [protected] .Iwant to raceive ads from other service providers.please deactivate it very soon

please deactivate DND on my mobile [protected] . I Want receive only 100nests send sms. do not receive voice calls or other sms

please deactivate DND on my mobile number [protected].I want receive banking sms.please deactivate itvery soon.

my mobile number is [protected]. every ten days 4, 14 and 24 tamil mobizine renewed 10 rupees.reduced. i was sent sms.unsubscribed stop sent to 155223. but no action so far. kindly stop tamil mobizine to day immediately

BSNL is a very very bed company meri nazar mai is ki valu to sali ek paisy ki naih hia mainy ek connection le rakha hia us ki kabhi tu service hi thik nahi hoti hia sikayt karne par sale costomer cairwale bhi conplane bhi naih dekty hia
bahut haram kor company hia bsnl
bhaio aap logo sy gujaris hia ki is ka connection kabhi bhool kar bhi mat lena
sali bahut khrab company hia
sale bolty hia ki connecting india sale ghanta jod rahy hia
salo sy ek kam to hota nahi hia or connecting india
madahchodo
haram ki khane ki tum logo ko aadta jo ho gai hia
salo
tum sab sy acha to rilnce hia
or is ki brodband connection ki to hamesa hi maaa chudi hoti hia sala kabhi thik sy chalta hi nahi hia
mainy kitni sikayt ki sala koi karta hia nahi hia
or costomercair ka no. to sala kabhi mila hi nahi musy aaj tak
]

Dear Sir,

Our telephone and broadband connections are not working, we have given a complaint to our local exchange (KORATTY), about 5 days before. they agreed to come and fix it but untill today no one take any action to our complaint. we tried to call them several times now they are not picking up the phone. please help me, to take a proper action on this issue,
Telephone number is[protected]

Thanks,
Dinesan

HELLO !dea netsetter unlock user any other sim ...and net contact me at www.jitendrainfo.hpage.com

!dea netseter UNLOCK-------

GO TO WRITE SMS AND TYPE <your imei number> SPACE <type your mail id> AND SEND [protected]

THANK YOU
ADITYA GANDHI
[protected]

Dear Sir,

I have lost my Sim card which was having BSNL Excel Prepaid today afternoon. I live in Darjeeling, in West Bengal. I request you to kindly block my SIM to avoid misuse of my number. Pls issue me the duplicate Sim

My number is[protected]. Please help me in this concern.

With thanks,

Ms. Ira Ghosh

SIM lost
Dear Sir,
I have lost my Sim card which was having BSNL Excel Prepaid . I request you to kindly block my SIM to avoid misuse of my number. Pls issue me the duplicate Sim

My number is [protected] Please help me in this concern.
With thanks,
Nihar Kumar Ghosh

mu telephone number is [protected] and [protected] i have not been recieving my telephone bill from pat 6 months and have to get duplicate bill to make payment which is very troublesome so kindly update me on my mobile phone no. [protected]

actually bsnl doing lots of fake bills like this, i'm using broadband for 1yr, for me this month bill is


Fixed Monthly Charges 0.00
Accessory Rent 0.00
Local Calls 0.00
Trunk Calls 0.00
International Trunk Calls 0.00
Phonograms 0.00
Misc . Charges 4, 248.00
Rs. Ps
Service Tax 437.54
Late Payment Fee 0.00
Amount Adjusted 35.56
Amount Paid 0.00
Net amount Payable 4, 650.00

Sir,
I want to inform u that I had recharged for Rs 31 on 30th november, 2010. According to this offer i should get 2000 local sms & 1000 STD sms free. but i got only local smses free. On 1st dec i paid Rs 1.50 for std sms at bangalore.
i made a complain that day itself and the customer care representative told me that it will be rectified shortly but not yet done. I paid today 1.50 also while sending std sms no [protected] & i made a complain today also complain no 6612256, they said the same...but i don't think anything will be rectified..as i lost my patience i am complaining against BSNL... ..My no is [protected]. it is a prepaid connection from bishnupur, bankura, WB, pin-722122. i took it apprx on 29th aug 2010. that time also few money had been cut from my main account, i had given complain but nothing has been rectified. they were saying all money will be adjusted at your main balance but i am not benefited...so i feel they are not giving any attention of customer's problem.
i need your help very much..
Therefore, I am requesting you to look into the matter and do the needful and i will remain highly obliged. I will be waiting for your reply. my no is same as above. call me any time.
thanking u,

with regards,
Bodhisatya Mandal.

I want to inform u that I had recharged for Rs 200 on 22th Dec, 2010. at that time my main balance was Rs. 285.xx Rs. but when I call some body for 2 to 3 minutes in the morning on 23th Dec, 2010 my balace is displaying Rs. 234.xx. please solve my issue.

Thanks & Regards,
Dheeraj Mittal
Mob. No. [protected]

Airtel Mobile — intenet speed

Sir,
I am mukesh kumar dixit and i am using Airtel mobile office from 1 week.it's downloading speed is the poorest of any of the Internet service.i am getting downloading speed in between 560bytes-2.2kb/sec. In this service I even could not download a content of size 2-3 MB, since either it take 5-6 hour to download or it gets disconnected during downloading

I am using airtel mobile office sevice for 2-3 months. Its downloading speed is the poorest of any of the Internet service. In this service I even could not download a content of size 2-3 MB, since either it take 5-6 hour to download or it gets disconnected during downloading. This is the worst internet providing service since it consumes not only the money of the customers but also the 'TIME' of the customer

aaaaaa — INTERNET SPEED

i want to inform u that i am getting downloading speed only 1-1.5kb/sec.i am unable to download any thing at this speed.so plz try to solve my problem.

i have been complained more then 5 times but i am not getting good downloading speed any time.

dear sir,
My grand mother Schand moni Mondal expire last year, one WLL connection is there on her name after the expir the telephone bill is unpaid and service is also unavailable. I want to discunnect this connection.
Please tell me step which help me for discunnection.


Thanks & regards

Uttam Mondal
Ph no- [protected]

My number is [protected]. I have BSNL prepaid service and for last few weeks I have been receiving a message from 56363, saying that "Thankyou for subscribing SM pack. U have been charged Rs. 8/- per week." I have already lost some of my hard earned rupees for it. I have never subscribed for the service and I also donot get any service for Rs 8. it is irresponsible of BSNL to allow such kind of theft.
considering the amount of customers who have been wronged..there can be lacs of rupees stolen frm people collectively.
I would like to get the reason for this security breach and there is no way to recover my money but, it should not happen to others!

dear sir/madim i am purches bsnl modam thru other person but bsnl charg me modam pl tell me what to do? pl repement as early as possable

Sir,
My phone[protected] remains dead most of the times.
My broadband is not working from the past 2 months.
Kindly look into this.

My phone no. is[protected]. My internet connection is not working since 13-07-10. The connection shows error 678. Kindly rectify immediately. Thank you.

dear sir/madim
My phone no. is[protected] & my email id is bunt.[protected]@gmail.com. I have applied for userid password to check my usage since a month ago but i have not received any userid password till now, two weeks ago i received a call from your CSE theydid verification & said they said they are sending userid password I think your CSE has sent that on wrong email address.Kindly look into this.Pls send me userid password immediately.

Respected Sir,

I have booked Tele.No.[protected] with Incomming facility for purely Broadband service at virar(E).My telephone is working but I could not get any broad band conncection due to non-avaibility of port.For that
only I am paying bill for waitlist for broadband.

For Broadband I already spoken with GM BSNL Kalayan shri OZA, PGM Kalyan, also CGM BSNL, Area Manager Vasai, Shri Phadke, DE CVirar Shri Rampure, but they are giving only promise to provide the broad band connection since Jan-2010.

So when I should get my Broadband connection?

Pl look into matter urgently and let me know about connection of baroadband.

hi,

This is to inform that my Broadband connection is not working from past few days, it keeps happening now & then, i am really dissatisfied with the service offered by BSNL, kindly advice me on the same .
phone no : [protected]
Name : Manju devaraj

Thanks .
Manju Devaraj

brodband connection was workink well for ten days after
activation on 31/10/2008, then another connection was given to my neigbour house from same line box, since then till date -30/11/2008, despite daily calling customer care, internet noy restored/

We have applied for broadband connection on 2.1.09. Still now it is not yet activated. Please try to activate the connection as early as possible
Phone no:[protected]
P.Prabhakar Rao
D.No.3-36/ 7
Behind Sarpavaram Police Station,
Sundar Nagar
Kakinada

This is to inform that my Broadband connection is not working from past few days, it keeps happening now & then, i am really dissatisfied with the service offered by BSNL, kindly advice me on the same .
phone no :[protected]
Name : P.P.Ummer,
Pulikkum Parambath H.No.17/283-A, Padeamugal, Trikkakara, Cochin-21

Sir 2 days before also i have registered a complaint that since last week of Feb., 09 my broad band connection on phone no .2711889 is not working, i have talked many many times to 1957 and also to local office regarding this comnplain. but no action has been taken yet.
People sitting in office use to given us suggestion to repair it ourselves, whereas nobody from dptt. has been send to sortout the problem..!!
now the thing is if da connection is not working for whole month (as you can see in your account) why should i pay the rent of BB.
Plz suggest me what to do from my side... shall i go to consumer court for this matter or you will suggest me something...!!
I request you to repair/sortout the problem of BB and charge my rent for the days my BB coneection worked for in a month.

my broadband connection is not working since 2 months. innumerable complaints given at bommasandra bsnl office bangalore, but no body has till now attended to my complaint.

Hi

My broadband connection is not working from 1 month I registered the complaints so many times and now my landline has some noise so I'm not even able to book the complaints to the customer care could not able to hear anything over the phone.

Employees of BSNL doesn't have any manners they come to site for retifying but never attend the faults.
They ask money for attending faults if we don't give money next time when we book complaints they never come and attend faults.

Today BSNL employees has come to my street for some other complaint when my mom called them, they have said I can't come and attend your faults and his behavior was too bad. This is not the way behave with the customer we pay him every month.

bsnl broadband connection — Broadband not working

I relocated my telephone from Ramesh Nagar (Indira Nagar Exchange) to Kundanahalli gate (Brooke Field Exchange). The phone got installed on 10th Feb 2010, I been given lots of complaints, and went to the exchange personally. No response.
I'm working in an MNC, since I don't have net I was not able to attend the conference at late night. Most of the time I need to go to office and attend the calls.
I purchased the type II modem too.. Hence I'm not in a position to take another service
BSNL is trying to grab new connection by giving lots of sales promotion. But there is no effort on retaining the existing customers.

I for got to tell.

He also taken 100/- for one box (some instrument) connected before splitter. when I visted the BSNL office I came to know that it is being provided By BSNL no-need to pay to line man for this. He cheated me here.

Thanks,
Ravi

For any query regarding this you can mail me on bhagat.[protected]@gmail.com

Even I am dealing with the same problem