Bharat Sanchar Nigam [BSNL] Complaints & Reviews

A specific sample case (3) is brought out for perusal of every human being for appreciation of the extreme difficulty faced by a disabled person who cannot move to attend office for chasing and getting his official works done, had to depend on modern technology i.e. E-governance but miserably failed to get his problem solved through the system introduced. The very intention of the Government of India by providing computer set including internet connection to every officers and office will be totally defeated in case e-mail communications are neglected and inevitable cases like PWDs are over looked / neglected. Attention of the Government at appropriate level is invited. Too many articles on the issues are already available at different web sites
In the instant case BSNL admitted by way of correcting / rectifying some defects pointed out in a manner not in consonance with the factual position and in pursuance with the prevailing official norms. Thus the disputes / differences and claims pointed out during the long spell from 12.03.08 to till date lying unsettled and references made by this disabled person through e-mails from time to time are all neglected / ignored.
The intention of bringing this article to the notice general public is not to settle my case but to establish that E-governance communications by PWDs, cannot move to attend different offices for chasing had to face extreme difficulties and find out a suitable way so that PWDs need not face such troubles in future. - Chinmay Kar[protected]


Disabler's Desk
I am a Retd. Sr. Citizen, Hemaparasis Disabled (60%), right side of body fully paralyzed, cannot move out side with out an escort but can only operate computer / internet with unusual left hand to communicate rest part of world especially in connection with social welfare works for betterment to old age disability and disabled persons -Chinmay Kar


23rd Feb'2010 [ïƒ REMINDERs]
Case unsettled since[protected] by CGM/Kolkata -ïƒ

CMD /BSNL (India) <[protected]@bsnl.co.in>

Your kind attention is invited to my E-mail letter dated[protected] followed by series of reminders in connection with disputes / differences had arisen with CGM / Kolkata (India) since[protected]. The entire issue is within your knowledge from March'2009 onwards. In case you are unable to settle the long outstanding issues, feel free and tell me frankly that you are unable to set right your system and solve the issues of a disabled person. Incidentally it is stated that your CGM is hesitant to accept a suo motto proposal for holding a joint meeting to discuss and settle the issue of a disabled.

Hope you will not hesitate to take suitable action to solve the entire issue so that this old aged Disabled person need not suffer financially any further.

Thanking you

Chinmay Kar 23rd Feb '2010
[Due to extreme disability reasons E- governance correspondence solicited]
[protected]@yahoo.co.in
[protected]@hotmail.com



Copy forwarded to TRAI / GoI (<[protected]@trai.gov.in>) for information. All copies of correspondences made to CMD ([protected]@bsnl.co.in) and CGM / BSNL (India) (<[protected]@bsnl.co.in>) in respect of deviations made may kindly be referred to with a request to take suitable remedial actions accordingly. It is however expected that a Disabled Senior Citizen's case is settled at the earliest in pursuance with the principles and guide lines issued by TRAI.

Chinmay Kar 23rd Feb '2010
[Due to extreme disability reasons E- governance correspondence solicited]
[protected]@yahoo.co.in
[protected]@hotmail.com

please unsubscibe from handygo fever offer from bsnl.i get sms every 2 days saying that it will be renewed and 8rupees gets cut from my account.has happened 8-10times now inspite of complaining to customer care.this is last chance or bsnl would lose a loyal customer

Dear sir/mam,
with your respect i want to say that someone stolen my mobile along with my sim card...(no. is [protected])
so, kindly stop all services on this number as soon as possible...
i'll be thankful to you...

I am trying to stop auto renewal every month with charges Rs,10/- and receiving sms reg, stock updation from 54000 and have lodged complains with BSNL custermar care thrice for one month docket nos. 4016153, 5047187 dt.24/1/10 and 5181659 dt. 23/2/10. Till now no positive outcome and misguided me.

I request to STOP this SMS from 54000 immediately.

Regards

RESPECTED SIR,

MY NAME IS NARESH SHARMA

PROFESSION : ADVOCATE

MOBILE NO.[protected]

SIR I AM VERY AMBERISSING TO SAY THAT ONE COMPLAINT IS NOT SOLVE BY BSNL SINCE 21 DAYS. THIS IS KIND FOR YOUR INFORMATION THAT ON[protected]. MY RS. 25/- HAD BEEN DEDUCTED BY YOU.WHEN I MADE A COMPLAINT ON YOUR CUSTOMER CARE (24365) ON[protected]. COM. NO. 3580806. ALREADY 21 DAYS GONE BUT I HAVE NOT RECEIVED ANY MESSAGE OR CALL FROM YOUR SIDE. IT ASSUMES THAT YOU ARE NOT INTERESTED TO SOLVE THEIR CUSTOMER PROBLEM. I HAVE TIRED TO TALK TO CUSTOMER CARE. WHEN I HAD CALL TO KNOW THE STATUS OF MY COMPLAINT. THAN YOUR CUSTOMER CARE ALWAYS SAID THAT SIR YOUR COMPLAINT IN PROCESS AND SLOVE IN NEXT 24 HOURS. SIR I HAD NO TIME TO CALL CUSTOMER CARE EVERY DAY.
SO I REQUEST YOU PLEASE TAKE SOME ACTION AND SOLVE MY COMPLAINT AND REFUND MY WRONGLY DEDUCTED BALANCE RS. 25/-.
KINDLY DO THE NEEDFULL.

THANKING YOU

NARESH SHARMA

I recently recharged with the new BSNL GPRS unlimited
plan Rs 274 hoping to get unlimited GPRS.
To my surprise, it instead started charging for both
browsing and downloading.At first, it didn't deduct from main
balance but later on it started to deduct even from main balance.I
found out that this was because it was first deducting from the 274 which it
didn't show since it was a recharge voucher and later on after this is finish, it then starts deducting from main account.
I've already tried this 274 twice and it didn't work on both occasions,so
I've lost more than Rs 500 total.Now isn't this cheating since
the 274 plan was actually for unlimited GPRS and they are instead
deducting money.
Before this, the 230 GPRS unlimited voucher was working fine.

I got Bsnl internet connection in ahmedabad before 6 months, the Bsnl Evdo advertisement says u will get upto 2 mbps speed, but i never got more then 256 kbps, this is very rubbish internet service, i m very re grate to purchase bsnl evdo connection worth Rs 4300. pls do not purchase this Rubbish internet service, pls go and purchase internet connection from some private company, this is better way for u.....

George
muvattupuzha,
ernakulam,
kerala.
[protected]
[protected]

hi,for 1 month i am suffering from continues disconnection of internet. i cant use the net continuously, so that i have to reload the web pages and also cant download data.
i have notified this to BSNL people but when they come to see the problem they cant find any thing. Also they checked the wires,but nothing. They said they cant do anything!!!!!!!!! saying that this may be due to cold weather.
my friends in my locality have the same problem,they suffer these all..........
May be this is due to the BSNL server problem or may be their HUB problem,but they ignoring this fact and saying they don't know..........

what can i do......,i cant browse normally.

The services of BSNL BROADBAND in Kolkata is worst. Each and everyday we have to face the same problem of link failure(error:678). The complaints done via 1504 (customer care no.) gets attended and corrected after a minimum of 3 to 4 days. Either "server down" or "at maintenance" these are the common excuses of the local telephone offices and executives. Even if they are corrected it only stays stable for 1 day maximum and again the problem persists. If this continues then we people are left with nothing but to shift to the services of other broadband providers. Its an earnest request to you to please see to this matter and it'l be very nice and kid of you if you can resolve this problem as soon as possible.

I am ten year old cellphone customer of BSNL post paid service.Recently I wanted to change the service from postpaid to prepaid by keeping the same number.I was asked to pay Rs.115 for change of plan.After payment the service started. After few charging I wanted to change to "Lifetime prepaid" service because my usage now was minimal after retirement from service.To my surprise I was asked to deposit another Rs 345 for conversion of plan.BSNL is advertising a new Lifetime Plan only for Rs.20/- ,however the old and loyal customer are required to shell out Rs.345/- for converting their plan to Lifetime.
This discrepancy was brought to the notice of officers of BSNL at Nagpur but they say "Rule is Rule" perhaps they do not bother about old customer.In fact I can get new Lifetime connection for Rs.20/- but for keeping the same ten year old phone number like a "Pound of Flesh" now BSNL is asking Rs.345/- which I feel is most unfair practice.
Yours Sincerely
Avinash Gowardhan
X-1,Laxminagar,Nagpur 440022

Hi,

I paid BSNL landline bill today through Online (the amount is 3347/-rs)
amount is deducted from my account but payment is not updated in the site.

the payment i made through ABNA amro bank. and the reference number is ( BSNL Bangalore Payment Ref No.:BSN5278429 )

my phone number is[protected]

and last month by mistake Phone bill is paid Two times. even in the amount paid it shows double amount of bill. how will u adjust this amount. and how can i claim back my amount.

Regards
niranjan

I am user of BSNL cellone postpaid from J&K. It is unfortunate that BSNL is charging its customers on checking the unbilled amount (USG to 53333). I smell malafide intension behind it, because when all other service providers like Airtel, Aircel, Reliance and Tata Indicom are providing the service totally free of cost why the BSNL is charging its customers for checking unbilled amount of their usage. It is clear that they do not want transperancy in billing like other service providers.

We had a broadband service against BSNL telephone connection (Tel No.[protected] years back. As a satisfied BSNL broadband customer in the past that time we opted for a yearly BB scheme with modem purchase option. Surprisingly in the first two months of taking the BB service literally we could not be able to use the broadband due to its continuous connection problem through out the day. We have not been entertained or satisfied even after repeated complaints to the BB customer care. In the meantime the monthly bill came with all the future and past charges and that was too with a lump sum amount (approx. INR 5500). We requested BSNL through several letterers with proper history of the problem to settle down the account after sending a revised bill which should exclude all the future charges. But even after multiple requests (3 letters in 6 months with many meetings) no body has shown any interest to solve the matter except posting few letters informing regular general scheme to activate the disconnected lines but there is no mistake of sending regular usage bills in spite of no use of telephone service since temporarily withdrawn.

Please help us to overcome the mental distress and anxiety of something unresolved with increasing usage bills.

I took d 299 combo plan 4 broad band usage in August 2009. suddenly i've recieved my jan 2010 bill of 2287 rs. i've been charged 277 for each month as fixed charges since aug. i dunno that scheme didnt specify anythin. i've rcd n payed bill of approx 300 every mnth. so y dese charges. my bb usage has nvr crossed 1gb limit. wat should i do. ?? bsnl call centre ppl have no idea. lekha adhikari says these r being added 2 all bills. but y? r othrs wid same scheme rcving same sort of bill . but y? bsnl page shows no such charge.

I registered for a new connection of landline and broadband of BSNL in JP nagar bangalore Details below. I got tired of calling their office and am getting vague reasons all the time. I was told that there was cable shortage and pair shortage while i really checked that a cable of 6 line capacity located next to my house is used for only 3 connections so far. I find these excuses very lame to believe. I want a refund of my 500 rupees deposited with them.

Category: N-OYT-GNL
Booking number : 48023230 New line booking
Date: 30-nov-2009.
Area : JP nagar 7th phase (Gaurav nagar/Shreyas colony)

Dear Sir,
My landline no. 2663464 is out of order since last 3 months.
We have done many complaints in all the exchanges in Vadodara but no response from any of them.
So please take appropiate action on this.
Please revert back on my cell no. [protected].

With Regards
CA Shah
20,Laxminarayan Society
Manjhalpur
Vadodara
Gujarat

sir,
i have taken a new bb connection and i want to check my bb usage but i am unable to check it becouse when i try to logine trough bsnl portal it prompts "EJPAK0004W: Login failed. Please enter a valid user ID and password. " error. so pls tell me how can login through portal so that i can check my bb usage.

DEAR SIR,

BROAD BAND UNLIMITED
TELE NO.[protected]
INSTALLED AT M-205A ASHIANA, LUCKNOW
20% REBATE BEING NOT ALLOWED ON MONTHLY BILLING

I am a very old customer of BSNL. earlier I was having TATA BROADBAND services. However, I was lured by BSNL that their charges are less and services are better . In addition being a PSU staff I will also get 20% rebate on my monthly billing. I applied for the same in the month of july 2009 and the same was registered in BSNL OFFICE (ALAMBAGH, LUCKNOW) ON 4.8.09. thereafter I met each and every official of ALAMBAGH Exchage/lodged so may complaints toGM's Office, met DGM SHRI Mishra at Alambagh Office, sent sms to GM/DGM but still 20% discount is not being given on monthly bills. Kindly do the needful or I will left with no option but to switch overtosome other service provider.

Yours faithfully,


GABAR SINGH
M-205A AASHIANA,
LUCKNOW
MOBILE [protected].

Non Refund of Deposit
I have applied for disconnection of my landline no.[protected] in december 2009 first week and i was assured by the exchange staff that every formality is over and i will receive the refund in maximum a month's time. but almost 3 months are over now but still the refund is due to be received. furthermore to add to our problems BSNL is sending us bills for current months also when we dont have the telephone...

Hi,
I was using Online bill payment facility from Kalyan BSNL website, but from last 1 month this website is not working.
From this website we can see the duplicate bill as well as pay the bill online.
Can you please fix this ASAP

Thanks & regards
Manoj Yadav