Bharat Sanchar Nigam [BSNL] Complaints & Reviews

The services of BSNL BROADBAND in Kolkata is worst. Each and everyday we have to face the same problem of link failure(error:678). The complaints done via 1504 (customer care no.) gets attended and corrected after a minimum of 3 to 4 days. Either "server down" or "at maintenance" these are the common excuses of the local telephone offices and executives. Even if they are corrected it only stays stable for 1 day maximum and again the problem persists. If this continues then we people are left with nothing but to shift to the services of other broadband providers. Its an earnest request to you to please see to this matter and it'l be very nice and kid of you if you can resolve this problem as soon as possible.

I am ten year old cellphone customer of BSNL post paid service.Recently I wanted to change the service from postpaid to prepaid by keeping the same number.I was asked to pay Rs.115 for change of plan.After payment the service started. After few charging I wanted to change to "Lifetime prepaid" service because my usage now was minimal after retirement from service.To my surprise I was asked to deposit another Rs 345 for conversion of plan.BSNL is advertising a new Lifetime Plan only for Rs.20/- ,however the old and loyal customer are required to shell out Rs.345/- for converting their plan to Lifetime.
This discrepancy was brought to the notice of officers of BSNL at Nagpur but they say "Rule is Rule" perhaps they do not bother about old customer.In fact I can get new Lifetime connection for Rs.20/- but for keeping the same ten year old phone number like a "Pound of Flesh" now BSNL is asking Rs.345/- which I feel is most unfair practice.
Yours Sincerely
Avinash Gowardhan
X-1,Laxminagar,Nagpur 440022

Hi,

I paid BSNL landline bill today through Online (the amount is 3347/-rs)
amount is deducted from my account but payment is not updated in the site.

the payment i made through ABNA amro bank. and the reference number is ( BSNL Bangalore Payment Ref No.:BSN5278429 )

my phone number is[protected]

and last month by mistake Phone bill is paid Two times. even in the amount paid it shows double amount of bill. how will u adjust this amount. and how can i claim back my amount.

Regards
niranjan

I am user of BSNL cellone postpaid from J&K. It is unfortunate that BSNL is charging its customers on checking the unbilled amount (USG to 53333). I smell malafide intension behind it, because when all other service providers like Airtel, Aircel, Reliance and Tata Indicom are providing the service totally free of cost why the BSNL is charging its customers for checking unbilled amount of their usage. It is clear that they do not want transperancy in billing like other service providers.

We had a broadband service against BSNL telephone connection (Tel No.[protected] years back. As a satisfied BSNL broadband customer in the past that time we opted for a yearly BB scheme with modem purchase option. Surprisingly in the first two months of taking the BB service literally we could not be able to use the broadband due to its continuous connection problem through out the day. We have not been entertained or satisfied even after repeated complaints to the BB customer care. In the meantime the monthly bill came with all the future and past charges and that was too with a lump sum amount (approx. INR 5500). We requested BSNL through several letterers with proper history of the problem to settle down the account after sending a revised bill which should exclude all the future charges. But even after multiple requests (3 letters in 6 months with many meetings) no body has shown any interest to solve the matter except posting few letters informing regular general scheme to activate the disconnected lines but there is no mistake of sending regular usage bills in spite of no use of telephone service since temporarily withdrawn.

Please help us to overcome the mental distress and anxiety of something unresolved with increasing usage bills.

I took d 299 combo plan 4 broad band usage in August 2009. suddenly i've recieved my jan 2010 bill of 2287 rs. i've been charged 277 for each month as fixed charges since aug. i dunno that scheme didnt specify anythin. i've rcd n payed bill of approx 300 every mnth. so y dese charges. my bb usage has nvr crossed 1gb limit. wat should i do. ?? bsnl call centre ppl have no idea. lekha adhikari says these r being added 2 all bills. but y? r othrs wid same scheme rcving same sort of bill . but y? bsnl page shows no such charge.

I registered for a new connection of landline and broadband of BSNL in JP nagar bangalore Details below. I got tired of calling their office and am getting vague reasons all the time. I was told that there was cable shortage and pair shortage while i really checked that a cable of 6 line capacity located next to my house is used for only 3 connections so far. I find these excuses very lame to believe. I want a refund of my 500 rupees deposited with them.

Category: N-OYT-GNL
Booking number : 48023230 New line booking
Date: 30-nov-2009.
Area : JP nagar 7th phase (Gaurav nagar/Shreyas colony)

Dear Sir,
My landline no. 2663464 is out of order since last 3 months.
We have done many complaints in all the exchanges in Vadodara but no response from any of them.
So please take appropiate action on this.
Please revert back on my cell no. [protected].

With Regards
CA Shah
20,Laxminarayan Society
Manjhalpur
Vadodara
Gujarat

sir,
i have taken a new bb connection and i want to check my bb usage but i am unable to check it becouse when i try to logine trough bsnl portal it prompts "EJPAK0004W: Login failed. Please enter a valid user ID and password. " error. so pls tell me how can login through portal so that i can check my bb usage.

DEAR SIR,

BROAD BAND UNLIMITED
TELE NO.[protected]
INSTALLED AT M-205A ASHIANA, LUCKNOW
20% REBATE BEING NOT ALLOWED ON MONTHLY BILLING

I am a very old customer of BSNL. earlier I was having TATA BROADBAND services. However, I was lured by BSNL that their charges are less and services are better . In addition being a PSU staff I will also get 20% rebate on my monthly billing. I applied for the same in the month of july 2009 and the same was registered in BSNL OFFICE (ALAMBAGH, LUCKNOW) ON 4.8.09. thereafter I met each and every official of ALAMBAGH Exchage/lodged so may complaints toGM's Office, met DGM SHRI Mishra at Alambagh Office, sent sms to GM/DGM but still 20% discount is not being given on monthly bills. Kindly do the needful or I will left with no option but to switch overtosome other service provider.

Yours faithfully,


GABAR SINGH
M-205A AASHIANA,
LUCKNOW
MOBILE [protected].

Non Refund of Deposit
I have applied for disconnection of my landline no.[protected] in december 2009 first week and i was assured by the exchange staff that every formality is over and i will receive the refund in maximum a month's time. but almost 3 months are over now but still the refund is due to be received. furthermore to add to our problems BSNL is sending us bills for current months also when we dont have the telephone...

Hi,
I was using Online bill payment facility from Kalyan BSNL website, but from last 1 month this website is not working.
From this website we can see the duplicate bill as well as pay the bill online.
Can you please fix this ASAP

Thanks & regards
Manoj Yadav

detailed bill
sir I want to check the detailed summary of my telephonebill on my E mail id [protected]@rocketmail.com, because I think i am receiving a huge bill.every 2 months we get normal bill approx Rs 250-300 now I get Rs 1500/- in the period of 01 dec 2009 to 31 jan 2010
consumer no :1228015
bill no :0059302 dated 07 feb 2010
name :saramma varghese
tele ph no :[protected]
from 01 dec 2009 to 31 jan 2010
I will thanks for you.for this kind act

I bought 3G sim card in coimbatore, and it is working only in Gandhipuram. I guess BSNL has equipped 3G in only one tower in the entire coimbatore district. I hope by the end of 2010, 3G services will be available in the other important areas in coimbatore. When i bought the sim card, the BSNL franchise misguided me that, it will work everywhere in coimbatore city. And before buying i asked the BSNL customer care, and they told me that BSNL 3G is enabled for 30Kms from the city (Gandhipuram). To my shock, i been checking it all around coimbatore after buying, it is working only in Gandhipuram. And now when i called the customer care people, they told me to wait for some month before 3G is available in other areas. I would like request BSNL authorities to look into the problems, and make sure the franchises dont give false promises.

As for as i have checked, it is working in Gandhipuram till Sivanandha colony. And the signal goes off in saibaba colony. And it works till railway station, and in ukkadam it comes back to 2G. I stay in Kovai pudur and there is absolutely no tower. And there is no 3G signal in anywhere in mettupalayam road.

sir my bsnl broadband (unlimited) speed is 28.8 kbps, pleas give me a solution

dear sir.
i have been using broadband service for the last one year. but sadly, i am not getting the kind of service, i was expecting. frequently i get disconnected while surfing the net. i can not remember the last time i surfed the net uninterrupted for one hour. in every 10 to 15 minute the dsl light on the modem either start bleeping or just goes out leaving me disconnected and as a result frustrated. i am not sure if i could complete this letter without having to redialing for connection once. so you can understand my plight. i have complained to the concerned dept, the local fault centre many times regarding this. but , without any result sir.. please do something about it sir. b.n. biswal
nagpur. dt.

Dear Sir/Madam
my name is vinod kumar.i m using bsnl's prepaid connection.MY NO IS [protected] company started chat service on my no and deduct money from the account.they did it before but i took it lightly. now they again activate the same and i tried a lot to conatct with customer care but they gave some no and told to send sms but it cost me rs 2 per sms but solution isn't there.i m totally harrased.plz give a solution for the same
THANKS & REGARDS
VINOD KUMAR

BSNL. i have changed my plan from 500 to 750 . They are not responsible to clear our queries of bill they have charged 1742 Rs and i am asking for clarifying why they are transferring call from here to there.

There staff should have answer of my question that why bill is this much and what are the charges they have appliyed and why appliyed.. insted of they are saying that call on this number if i call on that number they are saying that call on this number.

very bogus services...

Since the last four months @ Rs.30/- per month has been deducting from my BSNL mobile being connection No. [protected] for stating to be subscribed wap daily blessings. In fact I never subscribed anything for such. Moreover, for dialing *456*00# indicates that " No service active". In this context, I have contacted with the customer care of BSNL inquiry in several times and according to their direction all the formalities tested but all are in vain. No fruitful result came out. On 13.02.2010 after deducting Rs. 30/- 4th time from my mobile balance account, I have again contacted with the BSNL Customer care who has told that wap daily blessings is not their registered site. So they can nothing to do in this regard unless registering/ forwarding my complain.

on 12 feb near about 11 pm , a message from[protected] saying (you will be charged rs 20 for download) and deducted that amount form my balance whereas i have not downloaded anything .the same started again and lots of similar messages came, every time deducting money form my balance .till now they have deducted rs 180( approx.) .and i am out of balance right now.
on calling costomer care they are not picking calls .
right now my balance is rs 8 .and still it is suspended temporarily.