Bharat Sanchar Nigam [BSNL] Complaints & Reviews

Sir, I am facing the broadband problem from 15th of July for which I had requested to all the concerns thru telephonic messages and other ways. The problem contents the error 691 continuously, for exceptional it has 676 and 718 (sometimes it connects also and works properly up to disconnection but after disconnection, it is very difficult to coneect again).

The telephone numbers which were addressed are: [protected], [protected], [protected], [protected], [protected], [protected], [protected], the online PG complaint (no. HAR/C0/2008/2158) and mails also sent to the Authorities (Some of them delivered and some undelivered).

It is very strange that a customer is making complaints regularly but problem is not solving.

The mails ID are also blocked or wrong which are given on BSNL SITE, as mails are not delivered to all authorities.

our ADSL comes very late or goes frequently or does'nt come for a long time .

I am Jeff Colaco,
My problem is with bsnl office located in Vasai, Papdi(w)
the employees are highly paid for no reason because they never do things ontime, my BroadBand connection is not yet send to my house, i don't know why, but everytime i go to office they say the connection is not established and Mr.Singh is incharge and when i talk to him he say that check in a month or so, and tell me to leave the office, all my friends have BroadBand connection who ordered later than my order, my order no, is 1160 and from month of Apr.2008 i did not get the Connection
my phone no. is [protected]

I have taken a BSNL broadband connection in the month of November'08
under 500 combo plan. Although my broadband service has been activated in the
month of November'08 (received user id and password), till date I am unable to use the service. Whenever I try to connect, I get the message error 678. I even went to Ranikuthi Exchange,
where I was told that my laptop is infected with virus due to which this problem
cannot be solved. But now I have formatted my laptop and reinstalled Operating System, but
still the problem persists. I have written a mail on 12th Jan, 14th Jan, 16th Jan and 25th Jan regarding this to their consumer grievance but till date no one responded.

I took a broadband connection from BSNL, but it is often getting dis-connected or getting struck.. i could not get continuous connection even for half an hour.

Dear Servicer Provider,
This is a follow up message.
I am regular user of Broadband. My user ID is “abirdindia”.
Following my below message to you on the 30th March; I tried calling your contact numbers from time to time.
I have tried calling/was successful in getting through to speak to your staff on the following numbers:
1. O[protected]
2. O[protected]
3. O[protected]
4. O[protected]
5. O[protected]
6. O[protected]
I was able to lodge complaints twice nos- 310404 on 23/04/09 and 314207 on 30/04/09

Every time I dial the numbers I am either asked to wait and or I am told, sir I will check and will tell you- then there is a total silence for a number of minutes and then the line is cut off with out saying anything.
I was fortunate enough to have some favourable response some times when I am told that in 48 hours your connection will be restored. Sometimes one tells me, “I will call you on your phone”. They even take my alternate phone but no luck. It so happened that there was a call back but nothing worked.

I have lost so much of my valuable time and also lots of my professional business. I don’t know what should I do now.

Could someone help me restore my broadband connectivity?

Best wishes with a ray of hope that I can continue using the broab band.
Sanjay
Dr Sanjay K Juvekar
Senior Health Scientist
Health and Demographic Surveillance System (HDSS)
Vadu Rural Health Program
A Division of KEM Hospital Pune
At Village- Vadu Budruk, Taluka Shirur
Pune 412216
Tel: +[protected]
E- mail: sanjay.[protected]@gmail.com
Alternate E-mail: [protected]@kemhospital.org
website: www.kemvadu.org

even i have the same problem...

Sir,
My BSNL BROADBAND CONNECTION works only intermitently and the modem switches off intermittently.Kindly look into the matter and rectify it at the earliest.

I am using BSNL broadband plan 750 but i am facing problem of discontinuety. we have work on VPN discontinuty will cause demage in work
we are not able to access usage detail thought entering valid ID and password.

I have intermittent broadband connection. I tried calling several bsnl numbers of our local bsnl office which was provided by them but all in vein. No one attends the call. Even if you try thousand times, no one bothers to attend the call. I wonder if anyone is employed in our local Avadi bsnl office. Service is pathetic. Even my landline device is not working properly and when I took the device to the office, they sent me back saying no one is there to attend and asked to me call and come. When I call, no one attends. Its really frustrating.
I really request any BSNL higher official to overlook whats going on in our local bsnl office in Avadi, Chennai. Also please help me out in resolving my problem.
My bsnl number 26376896.

Respected Sir

My Land Phone No. is [protected] i have broadband connection and
my plan is monthly Rs. 750. Form last one month my net speed is very low. Even the
page is not opening.

Kindly do the needful or i will be forced to disconnect. Eagerly waiting
for your reply

links to broadband connection fail reconnection pending BSNL BROADBAND problem frequent. i i complain to jalgaon exchange persons they told us that we have no solution for same here in jalgaon that problem is from upper level . we dont do anything here. then where to complaint for, please help

BSNL — Temprorly Withdrawn

Sir/ Madam,

My Telephone No is[protected], associated with Palladam Telephone Exchange. Some Government Agency has damaged our telephoneline while digging and my telephone is out of order for the past 45 days. Even after several personal visit to the Palladam Telephone Exchange and complaint through mail to BSNL, no action have been taken till date.

Kindly suggest me the suitable authority to whom should I complain for an immediate action.

So far, I use to clear the bills on date. I would like to know the reason for not taking any action in this regard. Because, when somebody rang to my number, it says "the connection to number is temporarily disconnected". When they call to my mobile they ask whether I paid my bills or not. It spoils my reputation.

Kindly reply.

With regards,
M. Hendry Richard.
Mobile: [protected].

bbservice.bsnl.in not opening — Withdraw complaint

I made a complaint about bbservice.bsnl.in not opening. Later I found the solution also and wish to share with all concerned.
First open BSNL site. Then select BSNL unit ( state/ territory)
Then search for BSNL Broad Band button and click.Then select check usage.DO NOT FILLUP DATAONE cols. Go down and select Usage Detail Portal.There fillup Portal ID and Password and submit.You will get your BB usage details.
I regret for registering a complaint without trying all options.
Thanks to all for reading and using this info.
K.Viswambharan

BSNL — Broadband Usage dispute/payments

I am resident of Lucknow. Bsnl Broad Band is on my Fathers Name : H U Hashmi, Phone Number[protected],
o behalf of my father, I subscribe for the internet broad band Plan of 900+ unlimited usage. But by the mistake of BSNL staff i have been subscribed for limited usage plan .. and after 2 month when i recieved the bill of above 18000/-.
when asked for the form that i submited at the time of subscribtion and the plan, BSNL officials auable to present the actual form ... this dispute is about a year old now Land line has been diasconnected. officials are not cooperating and no proper responce from them.with out usage bill are piling up and addon intrest is also piling ...
please help me to resolve the problem.

BSNL Broadband — WITHDRAWAL OF CONNECTION

Dear Sir,

This is to bring to your notice that despite of paying the bill amounts on time for using BROAD BAND of BSNL the connection for the same was withdrawn. Because of this carelessness on BSNL part I was not able to use the internet and some of my urgent work couldn't get accomplished on time. I therefore need a justification for the same and compensation (if any) so that this kind of mistakes should not be repeated for others.

I suggest the concerned department to confirm to the consumer on his fault (if any) before penalizing or withdrawing the connection

Anticipating a reply

Regards

Rajeev Mishra

My Land Phone No. 2803899 Duliajan is disconnected
since February 2010. Several times I have complained
in the local BSNL Office but yet not taken any steps.
I request you to check the matter and take action as you
deem fit.
Thanks.

gfhgfhd hdgf

gsdfg gd

My phone is not working there is no Dial Tone.

Dear Sir,
My landline no. 23368065 is out of order since last 1 months.
We have done many complaints in all the exchanges in Vadodara but no response from any of them.
So please take appropiate action on this.
Please revert back on my cell no. [protected].

i am not able to get my user id . since i have forgotten my user id i am not able to check my broadband usage

i have been very hardly trying to get my bb usage from bsnl. inspite of viewing all sights that have been recomonded by bsnl i am not able coorect bb susage

sir,
i have taken a new bb connection and i want to check my bb usage but i am unable to check it becouse when i try to logine trough bsnl portal it prompts "EJPAK0004W: Login failed. Please enter a valid user ID and password. " error. so pls tell me how can login through portal so that i can check my bb usage.

Sir,
i have been registred my custmer id [protected] on 15 july. But till the date i did not receive my id and password.several times i spoken to custmer care but no progress. it is request send my password so i can check bb usage

Broadband — Discount of 20%

I had given an application for getting 20% discount on (Usage, Rental) Broad Band users to Central/State/PSU Employees to The Commercial Officer, BSNL, Teliabagh, Varanasi (U.P.) on 17.03.09, however no discount has been allowed till now.

I am trying to find the bill for this month in the website www.maharashtra.bsnl.co.in/ssa/kalyan. The site is found not working and so couldn't find the same. Please let me know when this will be resolved and I can make ON Line payment.

Same complaint from my side . I was reqularly paying my landline bill through internet but since last fifteen days I am not getting bsnl kalyan website and hence I amnot ;lin a position to make kpayment through internet. Please do the needful

I have been paying my moms bill using the internet. and for the past 15 or 20 days this site is down. in today age of internet the service provided by BSNL can be a far cry from even been pathetic. I hope BSNL resolves the issue and get this site working. The site being down is helping bsnl ratings

I have availed free SIM against my Landline No.2230348 under 'Pryri Jodi Scheme' during February, 2011. Now I got a message to the effect that if I refill for Rs.110/-, I will get a talk time worth Rs.100/- and validity extension for another six months.

For getting the Top Up Voucher, I approached the QCS of Khadakpada yesterday. But unfortunately, it is not available with them and guided me to go to Kala Talao. Why an organization like BSNL is not keeping stock of refills in such a location, where thousands of people are staying.

Concerned authorities may perhaps take necessary action for stocking all sorts of Prepaid products in all the offices of BSNL, which will help to increase their revenue in the first instance, as also help the consumers for saving money, effort and time.

C.P. JAYADEVAN

sir I want to check the detailed summary of my telephonebill (Bill No.77452543 dated 7/2/2010) on my E mail id [protected]@gmail.com, because I think i am receiving a huge bill. Consumer No.168227.

sir, I want to check the detailed summary of my telephonebill on my E mail id [protected]@gmail.com / gs[protected].bsnl.in

I am not getting the bill from jan 2008.I have so many complaints in BSNL office pendurthi, Visakhapatanam . kindly make arrangement to send the bill either to my e mail or to my address .

My phone number is[protected]
the nearest telephoneoffice : Pendurthi, visakhapatnam ( dist)

Gorti Srinivasa Rao

Hey now it works in kovaiputhur with signal strength of 1 or 2 bars. If you are in outskirts of kovai puthur, you might need to keep the data card near/our the window. You are lucky if your windows have metal frames.

It work beautifully in ramnathapuram

i am using 3g data card. but no signal and power speed and it is only 250 kbps for 3.2mbps data card. when asking in exchange they say that i have resell it some other. and i have lost my 4200 for this one. because i have paid for 6 months together believing they will provide good services... very funny bsnl... they proove that they have not changed yet!!!. hope in near future atleast they will change and provide good service

bsnl 3g in covai — no coverage

Absolutly no 3g services in this area pls do
some action
tan q
My mob no [protected]

Increase Speed of BSNL Broadband connection
Setting DNS For Your Connection
One of the major problems with BSNL Dataone Broadband connection is the DNS servers they provide by default. Most of the time they are very slow and sometimes they fail to respond. I noticed that I am starting to spend a significant amount of time in DNS resolution with Dataone connection, often it is larger than the time it takes to actually get the reponse. Here is a simple solution to significantly speed up your DNS resolution.

Open up the network connection profile and edit TCP/IP settings. In the DNS server address fields, specify the following DNS server addresses: 208.67.222.222 and 208.67.220.220
Disconnect the connection and then connect again. You are done.

This specifies third party DNS servers which are significantly faster than BSNL Dataone’s DNS servers.

bad broadband service

dear sir.

I have been using broadband service for the last two year. but sadly am not getting the kind of service
BSNL Broadband Complaints have no response from July august Sept 2012 but do not give attention our land line OK telephone is OK but net is work but
downloading is not work

MY BSNL BROADBAND WORK SLOW FROM 1 MONTH
MY NO[protected] FROM VALSAD, GUJARAT.

slow speed my connection

BSNL/EXCEL prepaid — DON'T SEND ANY SMS/RINGS EXCEPT THAN TARIFF & RECHARGING INFORMATIONS

Please bar SMS coming to my mobile no. [protected] especially from BT57007 BT55888, BA 54000, and BT 57007, BT53030 and other advertising agents.THESE R DISTURBING MY BUSINESS SESSION & DIVERTING MY MIND.

I get about 2 a day from these numbers even though I have registered on the BSNL Do not call registry.

hello, my name is surander dhanda. i want to deactivate chat service on my mobile no. [protected]. i am also tell to customer care. i also send a message to 51819 to write as unsubchat. yet, bsnl charged Rs.30

iam also using a bsnl prepaid service im getting unnecessary smses even in the time of roaming also it gives a irriatation during office hours how to block this
can any one help

my number is [protected] i am not able to do any out going calls since last night but can receive calls and messages and also can send messages it is an Andhra Sim i am currently in Chennai

Dear Sir/Madam

My name is vicky i m using bsnl's prepaid connection.MY NO IS [protected] company started chat service on my no and deduct money from the account. and i tried a lot to conatct with customer care but they gave some no and told to send sms but it cost me rs 2 per sms but solution isn't there.i m totally harrased.plz give a solution for the same

we send sms UNSUBCHAT to 51819

vicky

Dear Sir/Madam


My name Sabinder singh i am using bsnl's prepaid connection . my No is [protected] your company started joks subscriptin but i am not subscrib but i dont know how to subscribe this pakage i tray to unsubscribe this joks subscribe SMS comes to my mobile i[censored]nsubscribe to jokes subscription to SMS send UNSUBJOKES to 53030 anser is wrong key no and i tried a lot to conatct with customer care but they gave some no and told to send sms but it cost me rs 2 per sms but solution isn't there.i m totally harrased.plz give a solution for the same and relife with this subscription .

My name Shiv kumar i am using bsnl's prepaid connection . my No is [protected] your company started chat service on my no and deduct money from the account. and i tried a lot to conatct with customer care but no connection is avilabe on 123 custumer care executive, just computer just give the no [protected] for contecting the same but when i call the given no. computer voice give the msg that the dailed no. does not exist.
what can i do please tell the sol.