Bharat Sanchar Nigam [BSNL] Complaints & Reviews

Sir,
In my bsnl mobile no.[protected] outgoing call is ok to all network, incoming call barred from other network (exchange repply this no. is does not exist) in my local area.I call to so many time to bsnl customer care regarding this problems,but bsnl customer care says you wait 24 hours,48hours and some days,what I do ? I am going great loss.My complaint number in bsnl customer care is B[protected]
Please do the needfull.
Thanks with best regards,
Rahmatullah
Tamkuhi rai,Kushinagr (U.P.East)
my other contat no.: +91 [protected]

on 27th feb at 10:18 am i got an sms

"NOW GET (RS.330/- ND 90 DAYS) ON RC 300/- OFFER UPTO 08.03.10 ONLY"

WHEN I APPROACHED TO CUSTOMER CARE EXECUTIVE REGARDING THIS HE CONVINCED ME TO RECHARGE THE SAME TO AVAIL THE BENEFIT. ADDITIONALY HE TOLD ME THAT THIS OFFER IS VALID ON YOUR NUMBER AS THIS IS A PROMOTIONAL SMS WHICH IS BEING SENT TO SELECTED ONES.

WHEN I RECHARGED IT I GOT NO BALANCE INSPITE I GOT BSNL TO BSNL UNLIMITED CALLING FREE PACK WHICH IS OF NO USE 4 ME.

NOW WHEN I CALLLED THEM THEY ARE REFUSING THEIR WORDS ND NOT REFUNDING MONEY.

plz look into this matter soon.

MY BSNL NO. [protected] (U.P WEST)
CUSTOMER NAME ANMOL AGARWAL

Dear Sir / Ma'am,

This is to inforn you that I'm a bonafide prepaid connection holder of BSNL having number [protected] for more than 6-7 years.

Today (27th February 2010) I dialed an international number[protected] at around 4:46 p.m. but within seconds I got a message, which writes Rs.48 deducted from my account with a duration of talk time of 3:00 minutes even before I get connected with the number.

The number was not connected and within seconds I got the message. I'm surprised and this was happening quite some time for local calls also but I'm unaware of this. Today I saw the message and believe this discrepancy done by BSNL.

Please help me and many others who were affected with this type of illegal deductions by BSNL.

With regards
Sandip Singh

dear sir,
i purchased a topup voucher of bsnl mobile for rs.220/- from karimabad exchange counter(ghoddod road, surat) on last date of the scheme(i.e. 15.02.10).employee at the counter told me to activate the card before 12.00 midnight. after coming home i scratched the card and dialled the number "[protected]" as per instruction written overleaf on the card.at the right side of this number there is another no."[protected]". i trid repeatedly to recharge my phone as per instruction but could not get the amount added in my account balance. then i dialled customer care no.[protected]. at least 4 to5 times. but my complaint was not attended to. then i got a sms from bsnl asking me to give grade to there service. i gave "1" which means "BAD" and sent this sms on 53735 as they asked on dt.15.02.10. then two days later i was told to contact mr. khan on 6th floor of the exchange. i contacted him personally. he activated my card but only rs.200/- was added in my account balance.so i was not given benifit of the scheme as published in the news paper.without any fault on my part. please do the needful and inform me. thanking you.

http://picasaweb.google.com/lh/photo/IxBeczBU7Yp_zYPCsatEFg?feat=directlink

BSNL Stopped Selling USB type HSDPA Cards in Kerala wef. 15.02.2010 as per the Order No. MS/CML/1-9/2009-10/S1 dated 15 Feb 2010. As per BSNL Kerala Circle website dedicated for 3G (http://210.212.237.100/MobInd/3GHom.asp and goto DATA PLAN) shows "Note : IF HSDPA card USB based is supplied by BSNL then
1. 1GB Data for Normal Hours and 5GB Data for Night hours is free for two months period for Rs.4343.
2. No free usage for Rs.2500/3000.

This page displays its "Last Updation on 22.02.2010" and "[protected]@kerala Telecommunications". But the official release as in the first link shows the sale stopped.

BSNL Plays the tricky game to sell their device at higher price and based on this order they are not giving even the connection for those who own the 3G Data Card / or 3G Modem enabled Phones.

I have received an e-mail from CMD, BSNL as follows.

Dear Sir,

We acknowledge receipt of your mail. The same has been forwarded to KERALA Telecom circle / Telephones for necessary action with intimation to you.

With kind Regards

AGM (Cordn. – I)
CMD SECTT

But then also nobody reacts.....

Dear Sirs,
I applied for BSNL-may way IPTV on 24th Jan 2010. I was promised a connection within a week.

I did not get the connection even after a lapse of more than a month and added to that my Internet (broadband BSNL) has become very very erratic since I have applied for IPTV.

I once got a call from 'myway' telling me that they are testing the Internet and I complained about the erratic service of Internet. I was told it because they are trying to give me IPTV I may have disturbance in the Internet. I was promised they explain the matter to the concerned Linemen and the staff of BSNL how to rectify the defect.

I told 'mayway' people that the Internet connection will be alright in the morning but from 4 O'clock in the evening the DSL lamp starts blinking and I do not get the Internet connection. At times when I get connected to the Internet then I will get the message 'unable to find the server'.

I am in Investor in the share market and Internet connection is very important for me.

Could somebody try to do something so that I get the Internet connection properly. And if it is no possible to give me 'mayway' connection. Please refund my Rs. 1,500/- which I have paid.

Yours faithfully,


ZAWAR ALI KHAN
F/o Murtuza Ali Khan
BSNL subscriber[protected]
Customer Id (from telephone Bill) [protected]

Dear Sir ,

My father has been using the landline for Ph.No:[protected] with Broad Band.Now for the connection the past 3 ths billing for Broadband alone has gone up very extensively upto Rs.8,900/-Wehre the Broad band bill alone is around Rs.5000/- whereas i.e not used.

I personally feel as it has the option WiFi ,some other people would have used.Now when I raised the objection,the BSNL officer told it had to be secured while installing (wifi )& has suggested for unlimited option.Now ,this is the mistake of BSNL that they have not secured the network a.As a lay man I will not know all these things .the BSNL engineer had to do it initially.Even the BSNL officer has told that ,if required the engineer will secure.Now tell me why should I paythe additional bill for no fault of mine but hte negligence of BSNL.

The billing plan for Broad Band is Rs.500,where night is free & 2.5 GB free Download.

So kindly provide a solution.

Regards

Sinu Mathew

Sir

i have my broadband connection in office i.e 250 plan.but i can't login with my portal id & password that given me earlier to see the broadband usage.So pLease give my correct portal id & password so that i can check my braodband ususage.my Telephone no is[protected].
Thanking you
Girish Sendha

respected sir / madam
my name is rajesh jagetiya. i am from bardoli- surat- gujarat. i have a mobile connection of bsnl prepaid from last 7 years and the mobile no. is [protected] . i was activate a scheme of 49 paisa per minute before 3 months. but now i want to change the scheme for 1 paisa 1 minute. and i was called to custermor care for that matter atleast 15 times but every time i called the reply is different person to person . i was try for that from last 1 month but steel i am not succes .
i dont know why this happen at all goverment companies . i think one reason is this that the all emloyees think that we ( ek am adami bichara ) cant do anything against them because the are government's employee .
please do something in this matter and if you want to conatact me please call me on [protected]. because the bsnl's no. is my dad's mobile no.
i hope you can understand what i want to say.
thanking you

My bsnl number is [protected] .I get message like"watch julia's video and get hot!" and then it is written that "http://wap4.indiatimes.com/wapsub.html?t=subwaphvideo30&p=vd&a=1&q...⇄ For this reason my account balance reduced by Rs 30 in february,2010. So please deactivate this service from 58888. I will be greatful to you.

I want to unsubscribe devotional alarm on my mobile no [protected] & please send mail about deactivation

Dear Sir,

This is to inform you that I had taken a landline telephone connection vide Tel.No. [protected] against Demand Note No.R.Nagar/G-37325/2 issued on 31.12.1996 for Rs. 2000/-. The telephone was disconnected on 29.08.2007. The security/ caution money of Rs.2000/- has not been refunded so far.

It is to regret that after my repeated pursuation, BSNL is not at all bothering my requests. You are requested to kindly let me know the status.

Thanking you,

With Regards.

(Asit Kumar Banerjee)
Qr.No. B-406, NH-3,
NTPC Colony,
PO - Rihandnagar - 231 223
Sonebhadra (UP)

when i logged into usage detail portal i couldn't find the option "View your usage"
what can i do?

Dear Sir,

Phone no.[protected]
BSNL Office :Scholavandhan,Madurai(Dt)

I am having BSNL Willphone Internet Connection in My name of RAMKUMAR GANESH ,now i am working in Dubai,My mother is using Internet & she is paying everymonth payments without dues,,,Now for past 15 days we are not getting the internet for that my mother called so many times to BSNL Office and Up today i.e as on 24.2.2010,inbetween...

Hi
I have BSNL Prepaid connection [protected]. I am getting some questions from this number and being asked to answer them.

When I called up customer care first time he asked me to send a message (UNSUB NN15) to 53030. I sent the same and for this message they deducted 2 Rs. But i got a return message that the key is wrong.

I called the customer care again and this time he asked me to send another message (UNSUB FILMY) to 53030. I sent it and again they deducted Rs 2 from my account. After that I got a reply that your request could not be processed at the movement please try later.

above calls to customer care and the messages were sent on 24/02/2010.

I am not sure how to get rid of this message.

Thanks
Umesh Pal

In the past six months my BSNL Land line Telephone[protected] was DEAD for most of the times. Everytime I complain to BSNL helpline they resolve the problem after 5-6 days but again after 3-4 days it becomes DEAD. Nobody listens otherthan helpline complaints. This is frustrating and unethical. I have to pay rentals for dead periods.

Please look into this.

Regards
Shankar Bhowal

My Pre Paid Mobile no. [protected]. Many times I found that my Balance amount lost without any reason. My age is about 70years so I write down that on 10/02/10 I recharge my cell with TopUp of 110 ang got Balance 100. But after two days my balance was zero rupee. On 12/2/10 I recharge with 55 then after some time my balance was 00.00. On 13/02/10 I recharge with 110 got balance 100. I made only 2 outgoing calls of 2 or 3 minits but after some time I was on 00.00. On 14/02/10 I again recharge with 55 and got balance of Rs. 50 but making after only 4 call I was agian on 00.00.
When I contact to Custmer Care 24365 after a lot of try i was able to contact them. They say you make call on a number about 300 seconds The number is [protected]. But I never dial this number.
What should I do to take my balance again.

I am using a BSNL prepaid connection. The company is charging more than what is applicable according to the plan. I'm am using Rs49 tariff according to which all my call and sms charges should be 49 paise. But on certain numbers, specifically on the numbers starting with "8", I am being charged Rs1.50 per minute. This problem also persists with many of the others of BSNL.
You are requested to kindly look into the matter and rectify the problem.

i purchased a bsnl evdo card . 6 months over but i converted it to ten digit number but there is no use of the bsnl evdo card . i have given enough complaints to bsnl office. but no action is taken against it they just re configure the evdo card . i request you to take siviere action against it .
Thanking you
yours sincierly arjun s.n.

A specific sample case (3) is brought out for perusal of every human being for appreciation of the extreme difficulty faced by a disabled person who cannot move to attend office for chasing and getting his official works done, had to depend on modern technology i.e. E-governance but miserably failed to get his problem solved through the system introduced. The very intention of the Government of India by providing computer set including internet connection to every officers and office will be totally defeated in case e-mail communications are neglected and inevitable cases like PWDs are over looked / neglected. Attention of the Government at appropriate level is invited. Too many articles on the issues are already available at different web sites
In the instant case BSNL admitted by way of correcting / rectifying some defects pointed out in a manner not in consonance with the factual position and in pursuance with the prevailing official norms. Thus the disputes / differences and claims pointed out during the long spell from 12.03.08 to till date lying unsettled and references made by this disabled person through e-mails from time to time are all neglected / ignored.
The intention of bringing this article to the notice general public is not to settle my case but to establish that E-governance communications by PWDs, cannot move to attend different offices for chasing had to face extreme difficulties and find out a suitable way so that PWDs need not face such troubles in future. - Chinmay Kar[protected]


Disabler's Desk
I am a Retd. Sr. Citizen, Hemaparasis Disabled (60%), right side of body fully paralyzed, cannot move out side with out an escort but can only operate computer / internet with unusual left hand to communicate rest part of world especially in connection with social welfare works for betterment to old age disability and disabled persons -Chinmay Kar


23rd Feb'2010 [ REMINDERs]
Case unsettled since[protected] by CGM/Kolkata -

CMD /BSNL (India) <[protected]@bsnl.co.in>

Your kind attention is invited to my E-mail letter dated[protected] followed by series of reminders in connection with disputes / differences had arisen with CGM / Kolkata (India) since[protected]. The entire issue is within your knowledge from March'2009 onwards. In case you are unable to settle the long outstanding issues, feel free and tell me frankly that you are unable to set right your system and solve the issues of a disabled person. Incidentally it is stated that your CGM is hesitant to accept a suo motto proposal for holding a joint meeting to discuss and settle the issue of a disabled.

Hope you will not hesitate to take suitable action to solve the entire issue so that this old aged Disabled person need not suffer financially any further.

Thanking you

Chinmay Kar 23rd Feb '2010
[Due to extreme disability reasons E- governance correspondence solicited]
[protected]@yahoo.co.in
[protected]@hotmail.com



Copy forwarded to TRAI / GoI (<[protected]@trai.gov.in>) for information. All copies of correspondences made to CMD ([protected]@bsnl.co.in) and CGM / BSNL (India) (<[protected]@bsnl.co.in>) in respect of deviations made may kindly be referred to with a request to take suitable remedial actions accordingly. It is however expected that a Disabled Senior Citizen's case is settled at the earliest in pursuance with the principles and guide lines issued by TRAI.

Chinmay Kar 23rd Feb '2010
[Due to extreme disability reasons E- governance correspondence solicited]
[protected]@yahoo.co.in
[protected]@hotmail.com