Bharat Sanchar Nigam [BSNL] Complaints & Reviews

after lodging several complaints i am highly disappointed as i can not enjoy services properly. and customer care representatives are showing irresponsibilities as they are settling new nos of my complaints in every time while i am asking for my status of my previous complaints. it became so irretating to me and i became helpless in the last time also. my both incoming and out going calls are disturbing too much and i am fade up kindly give me proper services as early as possibles.

Sir,
we are using student plan of BSNL sim.In the student plan we got the facilities like UNLIMITED LOCAL SMS FREE,BSNL to BSNL 40p call & BSNL to Other 60p call.This sim is only issued to the students.Students gave their proof (residential) as well as a copy of certificate(of any class after +2).This sim gives us many facilities so every student bought this sim.but now BSNL resets all the sim cards to the general plan.Now our Call rates are same as the previous one's but sms are not free.10p per sms charges are there.Now what is wrong with bsnl company?when we have to buy a new sim we have to sign on their form that we will accept any type of change without any confirmation.Sir, this doesn't means that we accept everything.If they 'll make 1 rs call charges tomorrow then what can we do?we have to sign on the form ,if we don't then don't give us sim cards.sir please bsnl services by yourself and please make them as previous one's.every student want to complain about this.we can't change our numbers because its very difficult.If govt. make these type of changes then how can i trust on the private network sim cards?
regards
Harpreet Singh

Dear sir,

i have a landline connection of your company.I apply a broadband connection last 23/2/2010 but no any response by your company. when i contact the bsnl department i have no response.the lineman said me that" JAB HOGA APNE AAP HO JAYEGA AAP APNE GHAR JAIYE".abhi landline connection ko 1 month hua h usme bhi 18 day tak phone band raha.or ab instrument hi kharab ho gaya h aaj jab m use change karwane gaya to mujhe kaha gaya ki abhi sahab nahi h fir bole ki storkipper nahi h aap ise wapas ghar le jao tab mene kaha ki kab tak change ho jayega to lineman bola ki jab hoga ho jayega.....so please give me some solution sir. my landline no is [protected] and mobile no is +91-[protected],


YOURS

BHARAT SINGH RATHORE

I have own a bsnl prepaid mobile connection an my number is [protected]. I have received a SMS from BSNL Prepaid Service Provider "BSNL HAS INTRODUCES 50% EXTRA TALKTIME ON TOPUP VOUCHERS OF MRP 300/- TO Rs 1000/-. THE OFFER IS VALID UPTO 31ST MARCH 2010 ONLY." than i have recharged with Rs 330.00 topup on 31/03/2010 at 08:25 PM with reference no.: 57639607.

now my problem is that i have received balance of Rs 260.00 in place of 450.00

i have lodged complain to bsnl customer care also many times but no any satisfacory responce find from bsnl customer care.

so plz provide us balance of Rs 190.00 earlier from bsnl.

Regards...

Lalita Devi Agrawal
RAJNANDGAON
[protected], [protected].

15 DAYS BACK, WE RECEIVED INTIMATION FROM BSNL THAT OUR BILL IS DUE FOR 3 MONTHS FOR 2006, I.E. 4 YEARS BACK. I QUESTION IS WHETHER THEY CAN ISSUE 4 YEARS OLD BILL, IF YES THEN AFTER 1 MONTH DEFUALT THEY CUT THE PHONE CONNECITON HOW CAN IT IS DUE FOR 3 MONTHS. SO PLEASE HELP

Sir ,i am the broadband user in Varanasi and I have been using the broadband connection from last one year and quit satisfied with it,,, but from past one week my broadband connection is not working and even after going to the concerned offices i haven't got any confirmation abour the solution of my problem.kindly solve my problem as soon as possible i will be thankful to you,. My broadband connection id is id[protected].

Sir,
I'm a medical graduate.I have net connection in my home and the connection is getting disconnected since 2 weeks i.e, from 21st march .After making sure that the problem is not due to any virus we have filed a complaint in local exchange. we have availed the facility of 2.5gb plan with night 2am to 8am net browsing free. So due to net connection is not proper we have lost this offer and it was month ending we can no more avail the memory offer. We have to pay 600- monthly rental for the plan. So now i'm in a great loss. It has been taken 2 days and still the problem is not rectified. They have just called twice to the land line and asked the problem which is the DSL bulb is blinking continuously or not at all and lot of my time is being wasted and i cannot a have retrieval of valuable information from the net and my sister who is doing M.E project and for whom net is a vital source for gathering information .

DEAR SIR,
my phone no.[protected] is not working properly of the one year .I was going many time in telephone exchange & write compliant in many times.But there was no response.So,I request please take some action.

your's faithful,
chander parkash
p.no.=[protected]
vill- Kunjal Jattan, PO- damla, Yamunanagar,Haryana,Ind.

Dear Sir,
I have a mobile no. [protected] in my name pawan kumar devatwal it is a prepaid gsm no. this phone has been stolen by a girl on dated 3/3/10 form sant jayacharya college. i made a fir against it on dated 4/3/10 in bhatta basti police thana. I also inform our SP MR. Ashok Naruka (North) jaipur city by mail & a registry letter but they are not taking any action on this matter.
I also talked on this no. to that girl by changing my name.
Now i want the actiual location & also call details because that girl made some calls from my mobile.
i also attached with this letter a scan copy.
i hope you will help me & reply me soon

thanks
pawan kumar devatwal
10/391 ragaro ka mohalla jhotwara jaipur
ph. [protected], [protected]

i am dillip,
i have asked details about an offer given by bsnl.
but they told there was no such offer at all and when i went with proof they told yes but the offer is over and when i argued with them they never remembered when i came.
and they are cheating the costumers all the time.

the fraud officers are
jayanthi(regional officer)
mythili(staff in booking counter)
and man (staff in booking counter)

i want the concerned authorities to take a serious act on them.

at last the man admitted his mistake.
but jayanthi is an irresponsible fraud.

i had attached the photo of the offer to which i was denied to ..

I am from trichy near jj college and I had been bringing to the notice of customer care that I have tower problem for past three months and there is no action being taken by the customer care or the people who are responsible for it

my bsnl landline no is 2502516, i want to pay the bill but has not received the bill copy till date bcoz of that i cant pay the bill so kindly email me a duplicate copy of bill on my bill so that i can pay it to the earliest, as my telephone line is disconnected.

Lost my Samsung Mobile Handset alongwith BSNL Prepaid SIM Connection bearing No.[protected]

I am Bijay Agrawal from Varanasi, U.P. My BSNL Landline Telephone Number is 2505000. For the last one week I am regularly receiving telephone calls from someone who always introduces by different names and give names of different towns from where he is calling. He regularly threatens that he is calling from Income Tax office and ask for very big amount to keep his mouth closed against me. Because I had not done any unlawful work hence I frankly refuse him to pay any money so as to save my illegally earned money. The telephone calls comes from No. 0120.244.2341 : 0120.244.2203 : 0120.244.2222.
Sometimes when I try to contact at above Telephone Numbers my line is never connected. Due to this person misleading harassing calls I am in great trouble and it has made my life miserable.

The object of this complaint is that you should investigate the telephone numbers and take actions against the person doing this mischie[censored]nder Govt. of India Rules.

Kindly acknowledge my e-mail and, if possible keep me aware of the steps taken by you.

Unsubscribe the My SM Pack from[protected], I don't want it... Please help me..

DEAR SIR,
my phone no.[protected] is not working properly of the two month.I was going many time in telephone exchange & write compliant in many times.But there was no response.So,I request please take some action.

your's faithful,
nitin maan
p.no.=[protected]
v.p.o: sevli,teh: rai,
distt:sonipat(hr)

In my mobile on 24 th march one message received stating that you have been subscribed to loveology survice and 30 rupee has been deducted. My 30 rupee got deducted as I had not request them for any subscription. please suggest me something. what to do?

I am a user of your dataone services from the past 2 years and using 750plus plan from the past 1 year living in MAIRTI KUNJ RISALI BHILAI. I am unsatisfied and tired off from your worst services and false promises. From the day I opted dataone never ever a week goes when your dataone broadband works at its best. 1st problem is that my line is never stable. I have complained a lot of times aproached lineman but non satisfied response I recieve from you people. Never you people bother about you customers. But the bills are sent in time! Even there are very less number of lineman employed here they are very cooperative. They told me the problem that the link is not stable is because of the cables. The underground cables have many joints due to municipality pipeline work. But your officers never take care of that, they want payment on time and need more and more wage revision and work nill. They ordered lineman to just make joints instead of laying new cables.
And the second awful problem is that your server is always not working. I couldnt connect to dataone or sometime I couldnot access dataone portal sometime I get connected to dataone but couldnot access internet. Whenever I call office they tell me the server is not working it is being repaired. My neighbours also have dataone connection but they have it in dataone domail and I have the account in which I need to go to data.bsnl.in to check usage. They never suffer any such problem. They are using same service as I and I am paying the same what they do.Then whats making difference? IS THE SERVERS GET OFTEN FAILED OR AM I BEING MADE FOOL! Your employees talk rudely even some of you people who are given the authorities to solve customer grievances talk that rudely as if they own BSNL and we are beggers. DO I PAY FOR KEEPING THE SERVERS NOT WORKING? Iam fed of your poor quality service but I cannot switch to another company as there is no other good ISP. CHANGE YOUR LOGO FROM" DATAONE ITS ALWAYS ON" TO "DATAONE ITS SOMETIMES ON" Repair your servers replace or install a new server , install new cables ,do whatever to keep your services running smoothly and help us not to cut our pocket for a waste and PLEASE maintain some strictness over your employees.

DEAR SIR,

MY LANDLINE NO. IS[protected]

THE PROBLEM IS BILL OF THE MONTH OF JAN. & FEB. IS A/M 1464.00

SO THE DETAIL IS NOT OCCURED OF FORWARDING WITH THE CONTACTS PLZ DO THE ADHESIVE COMPOSITION OF BILL BECAUSE ITS A SO UNBEARABL BILL TO OUR NO. PLZ LOOK AT THE MATTER CAREFULLY AND GIVE THE DETAIL OF THIS NO SO I SATISFIED AND DO MY THE BEST FOR THE OTHER GENTICS AND THE GENUINE BILLS

OK SIR PLZ DO THE NEEDFULL ASAP IN THIS MATTER

REGRDS YOUR CUSTOMER
RASHPAUL SINGH

I have a BSNL land line connection installed at our residence C-52, Sector-O, Near Domestic Gas Service, Aliganj, Lucknow bearing telephone number[protected] which is in the name of my father Dr Ram Pratap, who is a Central govt. employee working in CDRI, Lucknow, with a broad band connection installed in the same.

I have lodged the complaint with the BSNL few days back for which the complaint number X 8087 was given to me. After that I have also gone out to meet the SDO at Kuris Road, and got my complaint lodged there too, telling them that my phone has been out of order for the past many days and my internet connection too is very slow and sometimes even not working at all.

The SDO assured me to look into the matter and told that soon services will be restored to normal but till date nothing satisfactory happened. I urge the authorities to look into the matter and do the needful at the earliest. BSNL must try to improve their services first rather than giving more connections which will only add to the problems of existing consumers.

SHUBHRA SINGH, CDRI, LUCKNOW.