Bharat Sanchar Nigam [BSNL] Complaints & Reviews

Dear sir,

There is a complaint regarding service at Porbandar.
As we have started broadband connection in January for 500 Home plan for 2.5 GB download limit for month.
We have charged 1980 Rs. for month Dec-Jan 2009/10. But 2 days ago we received bill of February and it mentioned 1480 Rs. We called them at BSNL office at here porbandar branch and they are calling that we have activated plan of 1.5 GB. And they are telling you have signed the form but we have not filled up the form because of officer's mistake we are suffering here and not getting actual Service what we want and we have to pay high amounts as mentioned.

Please tell what to do?
Bharat Malaviya
3-Bhojeshwar Plot
Malaviya Mension
Ph-[protected]
Porbandar
Gujarat
India

Sir, I am having a BSNL Broadband connection plan 750 plus at my home. Very often there is problems in connectivity of internet.On lodging a complaint in the nearby tele-exchange (Rapti Nagar Gorakhpur) the staff never pays any attention and generally says that the modem may be defective. After getting checked the modem by them they keep on saying that the line may getting earthed and the lineman will vist ur house and check the complaint.But after several vists even the lineman did not visited and checked the faults.I am now bound to get the line checked by private means by paying a large amount. Now I am really feeling why people are really going for private broadband connections. It is really true that the full form of BSNL is BHOOL SE NA LENA

Hi,
there is aproblem in my mobile display,so it is difficult to find out the imp no
can you please provide me the call history (all incoming and outgoing ) from 13/03/2010 to 13/02/2010

my prepaid no is [protected]

I have a 750UL Plan for Dataone connection in vasai and im using this past 3 years.
Since mid of Feb 2010 the ADSL connection is not avaliable on my number[protected].
After inquiring at the Papdy Exchange the officer at the exchage said that the cable was been cut and robbed and the connection will be restored soon. Its past more than a month now. I again inquired on 10th March 2010 and got the same reason as the cable was once again stolen. Again a lodged a comlaint and had been to the papdy exchange on 13th March 2010 and got a reply that there are some technical faults and we are looking in the matter.
Even though visitng the exchange or lodging complaints this is not working and im compelled topay a hefty rent of Rs750/- + Taxes even if the services are not available

Hi,
My name is Sindhav Jaydeep B.
i am living in near saint kabir raod, rajkot 360003, gujarat,

I have BSNL EVDO from last 15 days,
1st BSNL take 7 days to start my evdo, after almost making 8 calls to different number.
And right now i am not getting very bad speed at even night time though i have full signal during night and day time, i have almost check my speed for 3 whole nights,
and i am getting around 300-400 speed at night, last time at 3:00 am i am getting around 450 kbps speed.
i have talk to bsnl office, they give me different number to contact and said that they will complain about it to their senior. and doing nothing.

Where should i complain about these problem, so i get proper response and action.
i want to end service of my evdo after using it for 1 month, to end service what should i do?
or what should i do to increase speed?
To whom to contact?
plz note my mobile no. [protected]

Hi sir,

I have been using BSNL Cellone HP Employees CUG plan for the last 2 years and is regulary paying my bills in time. Last month my plan was changed and my rental went down by Rs 75 to Rs 175 (previously it was rs 250 ). i had also subscibed to GPRS facilty for the last one year which is Rs 150 for unlimited access anywher in India. I got message for the new plan through message and there was nothing described about the gprs plan so I contacted BSNL CSC at Parwanoo. There I was told by a lady customer service executive that the plan was same for GPRS usage anywhere. I am on training nowadaz at Chandigarh. Now for my surprisewhen i got my bill for this month I was shocked it was Rs 3074. i had never paid bill more than Rs 800 during the last two years. So I thought this might be due to some technical faulta at bsnl end . So I went to exchange at Kullu. There I was told that the amount was valid and was charged due to surfing while roaming. My credit limit was rs 2000 and last month I even got a message from bsnl while my limit was about 90 % reached. But this time I didnt got any message only such a big blow when I got my final bill.

Sir even last month when I was roaming my usage was for Rs 872 and I got discount for Rs 702 (as my plan gives discount on incoming while roaming) and my bill wa totalled to amount Rs 544 .But this month my usage is for Rs2,749 and I have got discount for just Rs282 .This is visibally a blunder mistake and BSNL is not accepting it. that is why I want to register a complaint.

I am not in the position to pay such a huge amount of bil. Kindly guide me how to file complaint against bsnl. I shall be grateful to you.


--
Regards,

ANSHUL SOOD

I have received the following message on my CellOne Mobile phone in Chennai from TM-BT-PTC as under, which I am uploading on your website for the information of all your users/browsers (having BSNL connections) so that they are careful about such SMSs which may be hoax messages to defraud/cheat unsuspecting people:
“YOUR MOBILE-NUMBER HAS WON-USD 750,000.00 IN THE 2010 BT-MOBILE-DRAW, TO CLAIM YOUR-PRIZE SEND YOUR NAMES, AGE, TEL AND ADDRESS TO: [protected]@hotmail.com
Sender :TM-BT-PLC
Message centre :
[protected].”

Dear Sir,
I have been a regular and loyal BSNL user for more than 20 years.
About 5 years ago after i had purchased my residence at Block 2, Flat 4 ,3 Bhavanthiyar street,Kamarajpuram,Tambaram , Chennai 600 073,i had applied for my second BSNL line [protected] First[protected].When i had applied i was promised a regular fixed landline ,but i was given a WILL Phone.This number[protected] does not work from day one.What i want to know is WHY IS BSNL NOT GIVING A REGULAR CONNECTION WHEN THERE ARE OTHER NUMBERS (REGULAR CONNECTION) IN THE SAME FLAT.IS IT SO DIFFICULT TO PROVIDE A REGULAR CONNECTION.WHEN OTHER PROVIDERS ARE WILLING TO DO THE SAME.
I ALSO LIKE TO PLACE ON RECORD THAT I HAVE SENT NUMERIOUS EMAILS BUT TO NO AVAIL.LET ME ALSO TELL YOU THAT I HAVE SAMLL CHILDREN WHO ALSO STAY ALONE.If this is the type of service they are going to provide i will not only be forced to surrender the line ,but also take a connection from some private provider.
I hope someone will look into this issue and solve this issue at the earliest.

Regards
Dinshaw
When contacted they replaced the instrument .This works only in there own office and not at my residence.

I have purchased an internet plan of BSNL in which i'm getting a download of 1 GB per month in that context I had lodged a complaint 4 days before and there is no result yet. My complaint is that my net linking is not proper and half of my capacity is wasted in connecting and reconnecting. The problem is i'm a research student and with the amount of MB wasted i can download atleast 100's of research papers. I called them twice and pleaded to please see to the situation but i think its worthless to them, so in that context what should I do, should I approach TRAI or Consumer forum or what to do I really dont understand because I think i'm a research student and i should do research instead of asking queries like this. Somebody please reply back on my mail ID [protected]@hotmail.com. Thanks in Advance

BSNL office at KPHB(Kukatpally, Hyderabad) is constantly denying to accept the application form for new telephone connection for home use at Pragathi Nagar.
I am facing this prblem since 3-4 months.
When I first approached BSNL office at KPHB with the application form, the officer denied to take the form saying there are no lines at present at Pragathi Nagar.
She asked me to visit Telephone exchange at Nizampet and check if they are providing the new line for required location. When I spoke to engineer at exchange, he replied saying it may take 3 months and that too not sure.
I applied again after 3 months at KPHB office and they again denied saying the same reason.
I don't understand why these people constantly trouble people for availing the service.
This doesn't make good reputation of such a huge governmental firm of India.

We the citizens of nallasopara are very discontented by the service provided by BSNL. The landline bills are not regular, that they are not sent to the consumers regularly due to which they are not able to pay the bills resulting in disconnection of the phone.
The BSNL authorities blame the Post Office for not posting the bills. Now this is definitely not the mistake of the customers. If they don't receive the bill how would they pay for it..???. Last week when i went to ask for duplicate bill the person said that the system is not generating the bill. So how to pay the bill..???
Really the customers are very much discontented by the worst service provided and need a change and a sigh of relief......

Beyond many request to repair the dead telephone, BSNL bangalore telecom, sanjaynagar exchange telephone department concerned officers are rudly behaving. Their response is very arrogant.

Sir, on my m.no.[protected]-"BSNL-cricket alert service" is activated from 3.3.10 without my request. Even after requesting custom care, sending mail on 5.3.10 and making complaint on telephone No.[protected], this service has not been deactivated. Please de-activate and in future please not activate any such service.

i had not reciveing my bill from last two month from febuary & due to that i can not pay my bill from last two month. my internet service get disconnected due to that.
please do the need full

Sir/Madam,

Please deactivate my cellone post paid connection no.[protected] immediately since my mobile has been stolen today at 8.45 pm today. I am not responsible for any calls that are made through this number since its theft.

Please take necessary action and confirm the deactivation immediately.

For your information, your customer care officials on duty today from 9 pm in the call centre no.1500,1503,[protected],[protected],have not bothered to attend my calls repeatedly and kept me waiting for more than 10 minutes and disconnected eventually. This kind of harrassment at important time when my complaint is not being taken for protection of my interest shows the total indifference attitude towards the customer and have decided to go for private service providers.

Sir,
This is regarding Bill No.[protected] for the telephone no. 26175397 . I have paid this bill (amount Rs542) on 25.2.2010 through
the BSNL online portal using ICICI Internet banking, which is also confirmed by BSNL. But again on 2.3.2010 , bill amount (Rs.542 ) is deducted from my ICICI savings account through auto payment for the same bill .

Kindly do the needful in this regard. Please arrange to adjust this amount in my next bill.

Thanks and regards
Vaishnavi

Hi ,
My Telephone no working from last two month please give me the reason .

WRONG Plan issued FOR THE MONTH FEB 2010
To,
The CRO,
Bangalore Telephones,
Yeshawantpur,
Bangalore.

Dear Sir,
Sub: Wrong BSNL Broad Band Plan issued for the month feb2010
Ref: PhoneNo: [protected]

I regret to inform you that for the aforesaid monthly bill, you have charged me of Rs. 4500 approx wherein i have opted th plan 750 + but the bill is for 500 combo . I have just checked the same on customer call centre it was surprising that such a renewd govt organisation works like this . It is mental harrasment as I am expecting the bill around Rs 800 and the bill is around Rs 4500 I am 59 year old woman You can check the same on the form as I have written 750 +.
Kindly expedite the matter and correct the bill. Trust you will do the needful.

Thanking you,

Yours faithfully,
Pushpa Pareek

From,
Pushpa Pareek
F 5 Deepshikha appartment
Mahatma Gandhi Nagar
DCM Ajmer Road
Jaipur 06
[protected]

The internet connectivity on my BSNL landline No.[protected] frequently goes off every 2 minutes or so. Despite number of complaints, there is no improvement.

unsubscrption of wap service"hot model of the day"
sir,
i am a user of bsnl mobile no [protected] " i want to unsubscribe this wap service.i already sent you a complaint but you can not do any work on it.if this service is not unsubscribed on my number. it is necessary for me to go to consumer forum and change mobile service oprator. so please unsubscribe this wap service on my mobile.
thanks
Read comments