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Bharat Sanchar Nigam [BSNL] Complaints & Reviews

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Last updated Apr 17, 2024
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Customer Service Contacts

Bharat Sanchar Nigam [BSNL] Phone Numbers

Toll free
1800 180 1503
655
415
1800 345 1500
252
217
1800 345 1504
149
147

View more phone numbers

Phone
+91 80 2213 3200
127
137
+91 11 2332 7117
71
75

Bharat Sanchar Nigam [BSNL] Website

Bharat Sanchar Nigam [BSNL] Head Office Address

Bharat Sanchar Bhavan, Harish Chandra Mathur Lane Janpath
New Delhi
New Delhi District
Delhi
India
110001

Bharat Sanchar Nigam [BSNL] reviews & complaints page 651

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A
Amit Gala
from Mumbai, Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

no proper service to broadband customers

I applied for broadband connection with plan 'home250', i got it but after that i applied to change the plan to 'HOME COMBO 500c' on January 14,but i did't got it.
I went to the BSNL office to check what is the problem? People working there checked their system, it was showing that the new plan is activated on Jan 21.But it was not visible in the portal.
The just said not to use the service according...
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R
RAJESH SINGH
from Jodhpur, Rajasthan
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Req. for deactivation DEVOTIONAL ALARM

Req. for deactivation DEVOTIONAL ALARM...
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S
SHIVANANDA KULAL
from Bengaluru, Karnataka
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Top up recharge not done, but amount deducted from a/c

Dear Sir / Madam

The below mentioned mail and replies from HDFC. Please go through the same and do the needful. I also talk to your Customer care centre, but they informed me that they are not in a position to do my request.

Please do the needful since I have to get the total recharge amount of Rs.165/- to my mobile [protected]. Eagerly waiting for ur favourable reply.

Regards

SHIVANANDA...
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J
J.Peter Rajamanickam
from Chennai, Tamil Nadu
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Closing of Docket numbers without rectification.

It has become the habit of Thillai Ganga Nagar Telephone Exchange to close the complaint docket numbers without rectifying the fault for my Landline 22672508.
Docket No.56127863 dated 14th Feb 2010 was closed without attending to faults.So I had to obtain another Docket No.56131208 dated 15th Feb 2010.
Similarly Docket No.55504940 dated 27th Feb 2010 was closed without attending or rectifying the defect with a SMS "[protected]Landline...
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V
VINEET WALIA
from Ambala, Haryana
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Cheated by BSNL Haryana

Sir,
I am a prepaid customer of BSNL Haryana since many years. I got an sms on[protected] that BSNL is giving 20% extra talktime on top-up of Rs. 550/- MRP and above. I got recharge my mobile number [protected] on[protected] at 07:44 a.m., but i got talktime of Rs. 493/- only. I want my remaining balance.
i called customer care number [protected] three times, but don't get any solution. i send an email on BSNL mail id: [protected]@bsnl.co.in...
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N
NIKHILKUMAR SHAH
from Lucknow, Uttar Pradesh
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CANCAELATION NOT DONE

Dear Sir,

My Name is Nikhilkumar Shah.

I am residing at 249C-Regent, Shiprasuncity, Indiarapuram, Ghaziabad.

My Home phone no is[protected]. I have submitted application for cancellation of my phone & broadband services on February 22nd, 2010, as i am moving to another state. I have done follow up with respected authority for arround 8-10 times personnly but, there are no action taken on...
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V
Virender Kumar
from Nalagarh, Himachal Pradesh
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Deactivation of FHM video of the day plan.

Sir

With reference to above mention complaint i.e. Deactivation of FHM video of the day. I request many time to stop this subscription of FHM video of the day, but they never stop the same. Everyday they deduct 5 Rs to my account. So please stop this stupid & nonsense FHM video of the day as early as possible.

Thanks....
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V
Vinod Gorakshanath Ghate
from Noida, Uttar Pradesh
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Wrong Deduction

Dear Sir;
I'm using BSNL prepaid mobile[protected]on 24 th feb i had recharged it by Rs. 100/- but in two days my balance become Rs. 6/- I din't have activated any value added services. I have a 1P/Sec. plan 3 months back. Itried to find out the resan for this deduction from BSNL Service centre from last 6 days. But nobody is giving a satisfactory ans.I'm really fed up with this. If i did'nt get any solution...
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S
Suresh chander Gupta
from Gurgaon, Haryana
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

High excess of BSNL Landline Bill by mistake of Deptt.

Dear Sir,
It is for your kind informatiuon that I am BSNL Landline Customer namely Suresh chander gupta Landline phone no[protected].
R/O: Qtr. No. 23, Sarwal Colony , sarwal Jammu.
Sir, I have presently Broad band plan of Rs. 250.00 & incomming
facility only of Rs.99.00 plane . (linked with BSNL Rani Talab, Jammu,J&K,)
Therefore I have to pay Rs349.00 for the same which I am paying to BSNL...
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B
BRIJESH PRATAP SINGH
from Chandigarh, Chandigarh
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call details

pls send call history of my bsnl prepaid mobile no [protected] from[protected] to[protected] at my email adress [protected]@rediffmail.com...
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R
ritesh
from Chandigarh, Chandigarh
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unsubscribe wap service

Sir my mobile no i [protected] . i had accidentally activate the wap service of indiatime some month ago they charge Rs 30 per month . when i try to unsubscribe that service they sen me a link for unsubscrib service but when i try to open that link i opens a blank page and nothing eals . so i request to u please stop this wap service in my no ....
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M
Manish Kumar Saha
from Bengaluru, Karnataka
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Amount debited but not credited in talk value

I am using "https://portal.bsnl.in" for Top-Up my mobile. Every time I get the desired Talk Value after Top-Up through online Service. Recently on 11/02/2010 at 16:34:14 hrs I have made a online Top-Up from "https://portal.bsnl.in". But till the date the Top-Up money has not been Credited to my Mobile No. and the same has been debited from my SBI Bank Account. I have contacted the Customer Care several times and nothing...
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S
syed jaleel
from Hyderabad, Telangana
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regarding phone dead

sir,
ph.no 24532721 is dead since last 2 weeks.& complaint made last week no one has come &attended . when ever we r reporting complaint regarding dead phone in the area santoshnagar offic simply noting down no interest is taken .if action is not taken we will feel that bsnl is not interested in customer& we will ask u to cancell the land phone as well as the internet being a regular payment customer we feel trouble...
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D
Desh Deepak
from Pune, Maharashtra
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Loss of SIM No 9431012153

To day in the evening of 28.02.10, I lost my mobile with SIM No- [protected],while doing marketing around Kankerbagh Tempo stand/Mandir.
Immediately, I informed Kankerbagh Police Station.
I want to have a duplicate SIM.
Please let me know whether contact no stored in the lost SIM can be retrieved or not when new/Duplicate SIM will be issued.
I have made some advance payment against my mobile no.
Please...
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J
Jojan PM
from Ernakulam, Kerala
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Plan changed

hi,

i sent sms 'M3G120' to 53733 frm my Sony Ericsson W700i mobile out of my curiosity in 3G. i thought it wont change anything and 'll only add some extra services if eligible. but got confirmtn msg saying 'Your plan has been changed to EXCEL 3G-GENERAL' ! hw can i change bk it to Student Suvidha, my old plan? i enquired in some shops but they dont knw bout this since its a new thing. also customer...
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I
indiapost
from Mumbai, Maharashtra
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incoming call barred from other network

Sir,
In my bsnl mobile no.[protected] outgoing call is ok to all network, incoming call barred from other network (exchange repply this no. is does not exist) in my local area.I call to so many time to bsnl customer care regarding this problems,but bsnl customer care says you wait 24 hours,48hours and some days,what I do ? I am going great loss.My complaint number in bsnl customer care is B[protected]
Please do the needfull.br...
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A
anmol agarwal
from Aligarh, Uttar Pradesh
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

FRAUD regarding Recharge

on 27th feb at 10:18 am i got an sms

"NOW GET (RS.330/- ND 90 DAYS) ON RC 300/- OFFER UPTO 08.03.10 ONLY"

WHEN I APPROACHED TO CUSTOMER CARE EXECUTIVE REGARDING THIS HE CONVINCED ME TO RECHARGE THE SAME TO AVAIL THE BENEFIT. ADDITIONALY HE TOLD ME THAT THIS OFFER IS VALID ON YOUR NUMBER AS THIS IS A PROMOTIONAL SMS WHICH IS BEING SENT TO SELECTED ONES.

WHEN I RECHARGED IT I GOT NO BALANCE...
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S
sandip singh
from Bhubaneshwar, Odisha
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Illegal deduction of Rs. 48 from my account for just dialing an international call

Dear Sir / Ma'am,

This is to inforn you that I'm a bonafide prepaid connection holder of BSNL having number [protected] for more than 6-7 years.

Today (27th February 2010) I dialed an international number[protected] at around 4:46 p.m. but within seconds I got a message, which writes Rs.48 deducted from my account with a duration of talk time of 3:00 minutes even before I get connected with the number.br...
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P
prasad rajaram jambhekar
from Surat, Gujarat
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

additional 20% talktime not given as per advt. published in newspapers

dear sir,
i purchased a topup voucher of bsnl mobile for rs.220/- from karimabad exchange counter(ghoddod road, surat) on last date of the scheme(i.e. 15.02.10).employee at the counter told me to activate the card before 12.00 midnight. after coming home i scratched the card and dialled the number "[protected]" as per instruction written overleaf on the card.at the right side of this number there is another no."[protected]"....
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P
Prasanth Kumar S R
from Ajmer, Rajasthan
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BSNL Stopped 3G Data Card Sale in Kerala Circle

http://picasaweb.google.com/lh/photo/IxBeczBU7Yp_zYPCsatEFg?feat=directlink

BSNL Stopped Selling USB type HSDPA Cards in Kerala wef. 15.02.2010 as per the Order No. MS/CML/1-9/2009-10/S1 dated 15 Feb 2010. As per BSNL Kerala Circle website dedicated for 3G (http://210.212.237.100/MobInd/3GHom.asp and goto DATA PLAN) shows "Note : IF HSDPA card USB based is supplied by BSNL then
1. 1GB Data for Normal Hours and 5GB...
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