Bharat Sanchar Nigam [BSNL] Complaints & Reviews

It being around 10 days when i take bsnl landline for broadband. The bsnl executive told me that my internet will start, when i'll get my pin number and it will take around three days but i m still not getting my pin no.The bsnl executive who is posted in my area he demanded money for that landline, may be because of this my connection is not started yet.(my ladline no is[protected]

I have a landline phone connection in jamshedpur(my residence).It
is a local phone. I did not used it for a billing amount of Rs. 400/=
since its installation. But in Dec. 2009 & in Jan 2010 I got bills of
Rs. 867/- & 780/- respectively whereas i did not use it for such amount as my average billing for past 3 years is about Rs. 300/-
only. Due to excess billing I did not paid the bills from Dec. 2009
onwards. Now my phone services has been suspended but I am
getting still bills of Rs. 212/- per month since last 2 months.

Now I want to surrender my above phone as incoming & outgoing
both calls are suspended from this phone.PL HELP ME IN THIS
REGARD. THANKS.

dear sir,
i have lost my bsnl sim on 3 apr 2010 please disconnect my sim its no. is [protected] as it cnt be misused by other person and please issue me other sim .

My mobile no. is [protected]. I am from Hisar, Haryana. Few years caller tune activated in my number. Now after calling to the customer care ([protected]), they are telling it is not possible to disconnect it from their side and I have to send a sms typing UNSUBSCRIBE to 56700. Even after sending the sms my caller tune is not removed. Even if I have not asked for that why should I have to disconnect from my side? and after 30 days automatically amount will be deducted from my account. I want to close it as soon as possible

I am a BSNL broadband user and currently using 500C+ plan (fixed monthly rental Rs 600.00). According to the plan maximum free download limit (excluding night unlimited) is 2.5GB. Usage calculation is done according to the billing month (ie. 1st of the month to last day of the month). But in my March2010 month, it is taken additional 2 days from the previous month i.e. Feb2010 and the usage of that 2 days is added with the March month usage. Consequently total usage becomes 2788MB which have forced a extra charges of 288 MB...Please resolve this issue urgently and make suitable arrangement so that such type of error do not occur in future..



Regards,
Ashish Kumar Maurya
Phone[protected]

I tried to Top Up my fathers BSNL mobile from there website through Internet Banking. Now my account is debited with Rs. 110/- and neither the mobile is topped up nor there is any receipt of this transaction. The web site is mentioning awaiting the confirmation from Bank. Bank says they have all ready sent money to BSNL. I am in soup now and lost Rs. 110.

Sir,
After complaining to you regarding money is being cut for CRBT and bsnl content renewal etc. which is never subscribed or asked for, it is very poor situation no action is taken. It pauses a question about bsnl credibility. I want an immediate de activation of all value added services to my numbers [protected], [protected]. Kindly look in to the matter and do the needful as early as possible. Thanking you .
yours sincerely,
Hansa

I am using BSNL Cellone number [protected]. And I had already activated DND services by sending sms START DND to 1909 on[protected] but I am getting messages and calls in frequent manner. I am very puzzled that no action has been taken yet now.
After waiting 45 days I have also complained (no. 5259324,dated[protected] regarding the same in customer care,told me that there will be no calls within 2-3 days,but still i am getting the messages and my daily work schedule is affected due to these disturbances.

Several times Broadband line disconnected without any reason and when i talk to someone from our bsnl landline everytime very distpens in phone line. So we decided to disconnect broadband line W.e.f 08.03.2008. Telephone Number is[protected]

Please pass necessary orders to person concern to do the needful , also instruct to the account department to refund my security amount .

With regards,
Thkhat Raj Singhvi

I had returned the postpaid mobile sim with no [protected] in Mar 2007 at the BSNL office in Udhampur when i got transfered from there. Inspite of repeated telephonic complaints the deposit amount has not yet been refunded to me. The TDM and account officers have been giving false assurances of action repeatedly on the matter, with no outcome. My present telephone no is [protected] and am located at Sulur, Coimbatore....

after lodging several complaints i am highly disappointed as i can not enjoy services properly. and customer care representatives are showing irresponsibilities as they are settling new nos of my complaints in every time while i am asking for my status of my previous complaints. it became so irretating to me and i became helpless in the last time also. my both incoming and out going calls are disturbing too much and i am fade up kindly give me proper services as early as possibles.

Sir,
we are using student plan of BSNL sim.In the student plan we got the facilities like UNLIMITED LOCAL SMS FREE,BSNL to BSNL 40p call & BSNL to Other 60p call.This sim is only issued to the students.Students gave their proof (residential) as well as a copy of certificate(of any class after +2).This sim gives us many facilities so every student bought this sim.but now BSNL resets all the sim cards to the general plan.Now our Call rates are same as the previous one's but sms are not free.10p per sms charges are there.Now what is wrong with bsnl company?when we have to buy a new sim we have to sign on their form that we will accept any type of change without any confirmation.Sir, this doesn't means that we accept everything.If they 'll make 1 rs call charges tomorrow then what can we do?we have to sign on the form ,if we don't then don't give us sim cards.sir please bsnl services by yourself and please make them as previous one's.every student want to complain about this.we can't change our numbers because its very difficult.If govt. make these type of changes then how can i trust on the private network sim cards?
regards
Harpreet Singh

Dear sir,

i have a landline connection of your company.I apply a broadband connection last 23/2/2010 but no any response by your company. when i contact the bsnl department i have no response.the lineman said me that" JAB HOGA APNE AAP HO JAYEGA AAP APNE GHAR JAIYE".abhi landline connection ko 1 month hua h usme bhi 18 day tak phone band raha.or ab instrument hi kharab ho gaya h aaj jab m use change karwane gaya to mujhe kaha gaya ki abhi sahab nahi h fir bole ki storkipper nahi h aap ise wapas ghar le jao tab mene kaha ki kab tak change ho jayega to lineman bola ki jab hoga ho jayega.....so please give me some solution sir. my landline no is [protected] and mobile no is +91-[protected],


YOURS

BHARAT SINGH RATHORE

I have own a bsnl prepaid mobile connection an my number is [protected]. I have received a SMS from BSNL Prepaid Service Provider "BSNL HAS INTRODUCES 50% EXTRA TALKTIME ON TOPUP VOUCHERS OF MRP 300/- TO Rs 1000/-. THE OFFER IS VALID UPTO 31ST MARCH 2010 ONLY." than i have recharged with Rs 330.00 topup on 31/03/2010 at 08:25 PM with reference no.: 57639607.

now my problem is that i have received balance of Rs 260.00 in place of 450.00

i have lodged complain to bsnl customer care also many times but no any satisfacory responce find from bsnl customer care.

so plz provide us balance of Rs 190.00 earlier from bsnl.

Regards...

Lalita Devi Agrawal
RAJNANDGAON
[protected], [protected].

15 DAYS BACK, WE RECEIVED INTIMATION FROM BSNL THAT OUR BILL IS DUE FOR 3 MONTHS FOR 2006, I.E. 4 YEARS BACK. I QUESTION IS WHETHER THEY CAN ISSUE 4 YEARS OLD BILL, IF YES THEN AFTER 1 MONTH DEFUALT THEY CUT THE PHONE CONNECITON HOW CAN IT IS DUE FOR 3 MONTHS. SO PLEASE HELP

Sir ,i am the broadband user in Varanasi and I have been using the broadband connection from last one year and quit satisfied with it,,, but from past one week my broadband connection is not working and even after going to the concerned offices i haven't got any confirmation abour the solution of my problem.kindly solve my problem as soon as possible i will be thankful to you,. My broadband connection id is id[protected].

Sir,
I'm a medical graduate.I have net connection in my home and the connection is getting disconnected since 2 weeks i.e, from 21st march .After making sure that the problem is not due to any virus we have filed a complaint in local exchange. we have availed the facility of 2.5gb plan with night 2am to 8am net browsing free. So due to net connection is not proper we have lost this offer and it was month ending we can no more avail the memory offer. We have to pay 600- monthly rental for the plan. So now i'm in a great loss. It has been taken 2 days and still the problem is not rectified. They have just called twice to the land line and asked the problem which is the DSL bulb is blinking continuously or not at all and lot of my time is being wasted and i cannot a have retrieval of valuable information from the net and my sister who is doing M.E project and for whom net is a vital source for gathering information .

DEAR SIR,
my phone no.[protected] is not working properly of the one year .I was going many time in telephone exchange & write compliant in many times.But there was no response.So,I request please take some action.

your's faithful,
chander parkash
p.no.=[protected]
vill- Kunjal Jattan, PO- damla, Yamunanagar,Haryana,Ind.

Dear Sir,
I have a mobile no. [protected] in my name pawan kumar devatwal it is a prepaid gsm no. this phone has been stolen by a girl on dated 3/3/10 form sant jayacharya college. i made a fir against it on dated 4/3/10 in bhatta basti police thana. I also inform our SP MR. Ashok Naruka (North) jaipur city by mail & a registry letter but they are not taking any action on this matter.
I also talked on this no. to that girl by changing my name.
Now i want the actiual location & also call details because that girl made some calls from my mobile.
i also attached with this letter a scan copy.
i hope you will help me & reply me soon

thanks
pawan kumar devatwal
10/391 ragaro ka mohalla jhotwara jaipur
ph. [protected], [protected]

i am dillip,
i have asked details about an offer given by bsnl.
but they told there was no such offer at all and when i went with proof they told yes but the offer is over and when i argued with them they never remembered when i came.
and they are cheating the costumers all the time.

the fraud officers are
jayanthi(regional officer)
mythili(staff in booking counter)
and man (staff in booking counter)

i want the concerned authorities to take a serious act on them.

at last the man admitted his mistake.
but jayanthi is an irresponsible fraud.

i had attached the photo of the offer to which i was denied to ..