Bharat Sanchar Nigam [BSNL] Complaints & Reviews

I am the customer of the BSNL since last 3 years, having number of WLL, the number is located in Vasai district.

I availed this WLL number by the BSNL in 2008-09. At the beginning the number was working properly up to 10-15 days. But after that it suddenly started giving trouble of no network access / coverage. I had given the complaints to the concerned department at Virar exchange the officer had committed me to clear off this issue immediately. But after lots of follow up nothing has happened by the concerned department on my complaint. Since the problem is not resolved by BSNL, I stopped paying the bills for the same.

After some time I came to know that it is started giving strong network coverage at my residence. I went to BSNL office and paid the outstanding amount of around Rs.[protected] and asked them about to start my services immediately. But the executive told me that the number is converted to Prepaid number and suggested me to contact Vasai exchange and meet Mrs. Leena Machado. When I went there and meet Mrs. Leena Machado in the discussion I found that the lady is very much rude and irrespective to most of the customers and same happened with me. I immediately left the place and met BSNL office in-charge at Virar exchange and informed him about misbehavior of Mrs. Leena Machado.

The officer has advised me to complain this matter to BSNL customer care department. I tried to do so but found that mail is unable to reach to the provided email id of BSNL.

As suggested by Mrs. Leena Machado, I handed over the instrument also to Virar exchange and requested for the new number OR the same number again. But no reply is received by the office Mrs. Leena Machado till date.

Still awaiting reply from BSNL support team.

I sent this mail to TRAI, but they replied to my mail and suggested to mark this mail to BSNL concerned department and the action will be taken after this mail is forwarded by the BSNL to TRAI...

Now its a big joke if BSNL is not at all interested listening customer physically / face to face then how they will froward their mails to TRAI...

my opinion is that...all because of those FALTU peoples BSNL will be in big trouble in future

SOMEBODY PLEASE ADVICE...

I S.N .Bagchi resident of vivek vihar (shivam enclave)
This is to inform you that my myway Ip conection bearing MTNL number 22302437 was surrendered on 23/9/2010 at CBD Shahdara and the modem and the other accessories are retured to the MTNL stores . The clearence of all are available with me .

Inspite orf my clear instruction on phone that my connection be withdrawn my cheque was logged and cleared after i got my connection terminated.kindly ensure my refund is made soon as this serious breach of trust and poor buissness practice .Kindly also stop sending me sms to log on for with subscriber number[protected],
I have also paid the charges to MTNL for prividing the cable connected ETC.

Hi. My name Gaurav Shah. I'm from (Maharashtra) PUNE. I want to set the song "Meri Maa" from the Movie Taare Zameen Par as my Caller tune. so kindly send me the code for it...
Expecting favourable reply soon...

Thanking You..

plz give me the code of song tere layi jaan v hazar merifrom movie munde k de

bruaaaaaaaaaaaaaaaa ... KiThE aA cODe???????????///

plz send me da caller tune code of na na soniye by harjit harman

plz give me the code of song tere layi jaan v hazar merifrom movie munde k de

plz send me the code of ""tu jane na "ajab prem ki gajb kahani"" for bsnl mobile

i want don old caller tune so, send me the code of don & amount is also dedected from account of bsnl complaint number is KT[protected]

setmya caller tune code pahije hota emtpiness cha

excess bill — excess billing on my phone

I am getting excess billing on my no [protected] from last two months.from last two -three days i seen that I haven't made any call but Airtel is still billing to me.

BSNL — Excess billing by BSNL

I would like to inform you that, i was biiled by BSNL for excess billing ( ISD call for 3.5 hrs agianse a call of 15 min)

i was persing with BSNL people from last 4 months, but no repsonce

what will happen now, any one is going to pick up this or just chat

I think that you have do some exercise first contact to the BSNL TRA section for the call Detail and verify wither calls is made by you.then contact the Account section for Rebate. Best wishes

sir my phone number is[protected]
relay so sorry to complain every month. these complain resumed every months.
but same problem continue every months
i do not know why it is not understandable
my telephone plan is home combo 500
where monthly rental charge is not charged.
after complain it is adjusted. please see last for months bills. kindly do permanent solution for it
please attach a plan copy to my e mail [protected]@yahoo.co.in
looking positively

BSNL Prepaid — Unsubscribe hello tune

Sir,
I want to unsubscribe my hellotune but when I dial the customer care line the customer care does not recive the phone. So i request to deactivate my hellotune so soon.

i want to unsuscribe to my hello tune...but how??

raj bara ek dukh hor sahi
gurdass mann pere tere jann de

sir, I want to unsubscribe hello tune but when i call the customer care they do not care.so i request you to deactivate hello tune so soon.my mobile no. is [protected]. thanks

sir
please unsuscribe my hello tune mobile no [protected]
many times i have sent message to unsuscribe my hello tune but no response is given

sir
please unsuscribe my hello tune mobile no [protected]
many times i have sent message to unsuscribe my hello tune but no response is given

please unsubscribe my hello tune mobile no [protected]
many times i have sent message to unsubscribe my hello tune but no response is given

unsubscribe callertune

BSNL Broadband — incorrect information

sir at the time of installation j.e of bsnl comes and says that there is no surffing charges but download is chargeable.but no charges to open pages of any site .sdet also says this.now in the bill charges of surffing istaking in the bill because i download nothing that is cheating what can ido

Dont leave then unpunished... these bsnl guys think they can get away with cheating people... just file a case with concumer forum... and see how quickly they come to ur home begging u to take back ur case... dont get worry about case.. u just have to file a complain about bsnl and rest will be done by court...I did it and those BSNL guys came to my house begging to take back the case...Trust me...this is the only way to teach them a good lesson...

i give application last week for brodband connection still no respounce till now

BSNL — Cheating people by giving wrong information

Some guy from indiagames.bsnl called to my landline and told that since you use unlimited broadband plan we are offering you free online gaming service and asked me to activate but later i found that i was charged though i dint play a single game.

I tried to Top Up my fathers BSNL mobile from there website through Internet Banking. Now my account is debited with Rs. 300/- and neither the mobile is topped up nor there is any receipt of this transaction. The web site is mentioning awaiting the confirmation from Bank. Bank says they have all ready sent money to BSNL. My Prepaid NO is +91 [protected] and it is on my name Dipak Vinodbhia Gandhi, Vadodara, Gujarat Circle

cutting money

BSNL — start DND

WHEN I SEND MASSAGE "START DND" TO 1909 IT'S SHOWING "NO.NOT IN USE", MY CELL NO. IS[protected]

BSNL — starting id service

sir,for my residential phone no. 2742296 we have been provided id set by bsnl adampur, with additional rent of id,,, but it dose not work.. plz take nessasery action in this matter.
thanking you
harjinder kaur

UNAUTHORISED CHARGE DEDUCTED FROM
[protected][protected][protected][protected]
ACCOUNT OF [protected]
[protected][protected]

Sir/Madam,

I regret to inform you that, Ihave received a SMS from 51234030, saying that Rs 30 has deducted from my ([protected]) account and activated the cricket alert for one month, which has not intimated or authorised by me. Also I have booked one complaint to customer care and got a number P20WB224917 dtd 20 Feb 11. This is nothing but unnecessay harassment to the ubscriber, then how we can rely on "BSNL" which is reliable name to all.
So, if you take necesssary action and refund me the same amount which has deducted, I will be greatful to you.

Thanking you.


Gautam Pandit
email id:- gautam.[protected]@gmail.com

I am having a bsnl mobile no [protected].I never opted for any alert.But your service no +51234030 has deducted an amount of rs 30 against LOVE BSNL alert.Kindly instruct your service provider to stop such deduction and pay me back my amount.Deactivate all such alerts.Thanks-Tapan Kumar Roy, Road no-4, Arabindonagar, Po-Hindustan Cables, Dist-Burdwan-713335. [protected]@gmail.com

I am not able to registration for broadband usage. Allways sent me massage "Broadband User ID is Invalid or You do not have Active Broadband in your service" Althought this two are wrong Because I submit this Broadband User Id From my Telephone Bill and my Broadband is ALIVE Example my email .Please take necessary action as I registration for broadband usage.

I regret to inform you that on 21 March, 2012 I received an SMS saying that Rs 30 has been deducted from my ([protected]) account and activated the BSNL tune for Rs 30 and another sms saying Rs12 have been deducted, which I had never asked for. I booked complaint on 23rd March and repeated on 25th also. I was told over mobile that action is under process and I will get my money back. Thrice I reminded over mobile but except assurance nothing has come up yet.This is nothing but unnecessay harassment to a senior citizen. Please, take necesssary action and refund me the amount Rs 42/- immediately.
Secondly, from 1800 hrs on 01 May to 02 May (2359 hrs)server was down at Chakdaha, Nadia. I could not put money in my GPRS account(Recharge) due on 02 May, 2012.till midnight 2359 hrs. It was possible only in the wee hours of 03 May, 2012. I had 4136 MBs balance in my account. It has been my proud possession. It just vanished after 2359 hrs on 02 May, 2012. Your server failed. That is your technical fault but why should I suffer? Please restore 4136 MBs in my said account ([protected])at the earliest.

I am a BSNL consumer since 1993. I had also Broadband connection. My phone no is [protected]. As I have been transferred from Rampurhat to Kolkata I applied for disconnection of Broadband connection on 22/09/2012 to SDE, BSNL Rampurhat. But it seems as per bill received in the month of November that Broadband connection has not yet been disconnected. As the bill includes broadband charges I have not paid the bill and asked for fresh bill for the period 01/09/2012 to 31/10/2012. My account no is [protected]. The bill Number which I received in the month of November is 96307916 dated 08/11/2012 for Rs.1074.00.Kindly send me fresh bill for the said period at the earliest.

bsnl student plan — student plan is not working like it is since last 4 days

i have got a bsnl student plan...and during last 4 days its been working like a simple prepaid plan i.e. i m being charged for sending local sms.. and when i tried to call bsnl customer care on [protected] and [protected] its saying that both d nos. do not exist...
worst customer support service ever...

Student — about sms plans

dear sir


Iam srinivas surpur my mobile number is [protected], as iam the costomer of airtel postpaid co, my plan is Rs 499. as i already have 200 sms free and iam not satisfied with 200 sms as iam student i want more free sms, if you have any packeges about more free sms please inform me,

BSNL — no new schemes in student plan

Im a student doing B.Tech. student plan was launched few months back by BSNL in which msgz were totally free. Now due to some amendment they have started charging 10 paisa/msg. They are neither launching new schemes nor giving any facility to overcome this problem. Especialy in student plan, no remedy given..This is the complaint on the behalf of all victims(students).. plz help us in any way..

Thanks

yes thsi is very crucial problem of bsnl. i also request u to please punish bsnl and give the balance amount to customer with compansations. thanx

RESPECTED SIR,

WITH DUE RESPECT I WISH TO DRAW YOUR KIND ATTENTION TOWARDS PROBLEM IN KEEPING TELEPHONE CONNECTION[protected].

I, WILLINGTON WILLIAM RESIDENT OF QUARTER NO. 19-B, STREET-24, SECTOR-2 BHILAI & SUBSCRIBER OF TELEPHONE NO.[protected] IS IN VERY DIFFICULT CONDITION FOR THE LAST 2 MONTHS DUE TO NON FUNCTIONING THE SAME. SOME TIMES IT GETS TOTAL DEAD OTHERWISE I CANNOT HEAR DUE TO HEAVY DISTURBACE.MY AGED MOTHER IS IN KERALA SHE WILL DIAL ONLY IN MY LAND PHONE BUT I CANNOT HEAR WHAT SHE SAYS. I REPEATEDLY COMPLAINT THE SAME IN 198,[protected] &[protected] BUT NO BODY BOTHERED TO RECTIFY THE PROBLEM. YESTERDAY ALSO I COMPLAINT IN '198' BUT TILL NOW NOBODY CAME AND ATTENDED. THEN I CALLED THE LINE MAN IN '[protected]' HE TOLD ME THAT YOU CAN COMPLAINT ANY WHERE. THAT IS WHY I'M ADDRESSING MY PROBLEM TO YOU. I REGULARLY PAYING THE BILLS. I PAID THE BILL UP TO 31st MAY 2010. THEN WHY I SHOULD SUFFER. OTHER WISE YOU MAY PLEASE ADVICE ME WHY I SHOULD NOT DISONNET THE TELEPHONE LINE.

KIND REGARDS,

YOURS FAITHFULLY

WILLINGTON WILLIAM

Dear sir,
I have accepted your option jobs.com in April Or May 10, and i am paying Rs20/- per month for this facilities, but I want to discontinue this option
and also I have sent massages to stop sending messages and deduction like this. No any action havebeen taken yet. You are requested pl. stop it and close this chapter.
Thanks
Smt Gyanti Devi Mbl. No: +91-[protected]

BSNL Prepaid Chhattisgarh — very bad service

The bsnl tower fix in village-tamta,tahshil-patthalgaon,dist-jashpurnagar(c.g.).the bsnl give very bad service in our area.the tower is not not working good, but the tower signal is up/down.the phone will be disconnected is 5 second.we complaint bsnl SDO and BSNL JUNIAR ENGENIER,but the problem is not solved and provlem is over of old position.thebsnl SDO and BSNL JUNIAR ENGENIER is not entrested in solve this problem.

The bsnl tower fix in village-tamta, tahshil-patthalgaon, dist-jashpurnagar(c.g.).the bsnl give very bad service in our area.the tower is not not working good, but the tower signal is up/down.the phone will be disconnected is 5 second.we complaint bsnl SDO and BSNL JUNIAR ENGENIER, but the problem is not solved and provlem is over of old position.thebsnl SDO and BSNL JUNIAR ENGENIER is not entrested in solve this problem.

RESPECTED SIR,

WITH DUE RESPECT I WISH TO DRAW YOUR KIND ATTENTION TOWARDS PROBLEM IN KEEPING MOBILE NUMBER +91-[protected].

I MR PRAMOD SHUKLA RESIDENT OF DONGARGAD, SUBSCRIBER OF MOBILE NO. +91-[protected] IS IN VERY DIFFICULT CONDITION FOR THE LAST 20 DAYS DUE TO NOT DELIVER MESSAGES ON MY NUMBER.
WHEN SOME ONE SENDING ME MESSAGES I CAN'T RECIVE THE MESSAGES.ONLY AIRTEL& SMART USER'S MESSAGES ARE DELIVER TO MY NUMBER.WHEN THE OTHER USERS SENDING ME MESSAGES AFTER SENDING THEIR MESAGE THEY GOT A DELIVER REPORT WITH IN A HALF SECOND &THAT IS (MESSAGE NOT DELIVER TO+91-[protected]).
THEIR FOR I REQUEST U TO SALVE MY PROBLEM.AS SOON AS POSSIBLE.
YOURS FAITHFULLY
SRI PRAMOD SHUKLA MOBILE NUMBER +91-[protected]

Respected Sir,

With due respect . Sir, my location is RASOUTA-Balouda-Janjgir-champa(chhattisgarh)
here is a big difficult problem it is coverage problem. here is two bsnl tower . it's location is Jawalpur & Balouda. these tower are always not working in 3-4 days in week. So we suffering from coverage problem always. and all bsnl custemers are belongs to other private service provider.
I respected u sir that plz take action for this big difficult.
thanking u Sir.


Your's faithfully custemer

Same case happens for me. Two months back I transferred my connection from Perambur to Choolaimedu. As they said if any due available they wont transfer, I paid the due for January though the bill not generated. But now the new number is disconnected and they said ur january bill is on due. I am really wondered how they transferred to another connection when there was a due..

BSNL — not providing connection

we have applied for landline connection on 14/8/09...but still no connection provided...all your staffs are lazy workers...not providing any info...this is what bsnl?...