Bharat Sanchar Nigam [BSNL] Complaints & Reviews

I had above Rs. 3000/- in my mobile last November. My outgoing calls were very restricted. I should have balance about Rs.2000/- and above. But without my knowledge the amount has been deducted for services or something else. I would like the loss be recovered and credited into my mobile ID. I feel, I am getting cheated by BSNL. Please do something to restore my confidence in BSNL mobile services.

Thanks

Fr. Rocky

Respected Sir,


My complaint is here about BSNL,I have activated Plan o[censored]nlimited internet extra charge monthly 249 rs in my postpaid card in number [protected]. inspite of activated this plan, i charged extra in my bill using of internet from last two months (that is Rs. 91 and 716)

when I called first time in customer care they told me the charge will be adjusted in next bill but i charged twice as same,also when i call they dosen't respond me very well and not giving me any right information about this.

vivek pujara

Dear Sirs,

I am Meera Bai, W/o Mr N Mani, my telephone no is.[protected], for the past 2 months the said telephone line is not working. I have contacted the exchange person for the problem for several times no action was taken.

I totally dissatisfied with the BSNL Service, Vellore ( Arakonam ).

Expecting for the early service from concern officers

thanks & regards,
Meera Bai

slow net 750 ul is a total failure;;i had changed to 1499now;;let us see;;
callousness of attitude.especially ttas , who are entrated withthe responsibility of attending;;
redressal machinery -non exisatant;;area manager -musheerabad does not attend internet compliants;

I have a BSNL WLL phone and use to browse internet using it. But the problem is that "I can't connect to internet when phone is charging". No problem with calls, only with connecting to internet. The computer shows there is No Modem Found. Plese suggest a solution.

I am facing problem with BSNL since many months now.

They are inducing a heavy bill on us, Our telephone number: 23723991 [STD: 080]
We have BSNL Home UL 750+ plan and we are not entitled for monthly rental of 180/- as per BSNL Landline tariff and yet since past many months i have been paying the bills of 1000/- and above for which the bill should not exceed not more than 800/- to 820/- a month...

I am greatly satisfied with Broadband service, but faulty bills are making me wonder and i feel like Bsnl is anonymously making me travel along with the rotation of the earth even 10 times faster then its orbital movement...

One more specialty of BSNl is that those Dumb- officers who work in there don't even bother to solve your queries, they just say "Submit your query in the form of complaint and in the written format and please forward it to that officer and then that will say to forward another letter to next Nerd and again it goes on and on..., " I feel BSNL is fooling people and just ripping their hard earnings to fill their pockets and get new bra's to their wife's and condoms to their penny's...


This case made me to disconnect the old WLL [Number: 22724698] [STD:080] which too had internet enabled and yes it was also faulty billed and internet was really making me feel frustrated...

Ah, i forgot to tell that the connection is in my father's name and the connection was taken when i used to study [College] and now i pay the Bills, well ya this was happening since that time, so i thought let me pay the bills as i am on the job...

BSNL = Bloody Nerd Limited [AKA] [Boobs sucking network Limited]...


Please help me,
Amit Teli

After seeing BSNL EVDO Broadband Card advetisement given in leading newspapers (Which says speed upto 3.1 Mbps...at monthly rental of Rs.750) I went to buy the same from BSNL Exchange located at Bharat Nagar Chowk,Ludhiana,Punjab. I completed all the formalities and paid the money (Rs. 4245). The modem was out of stock then and they assured me that it will be given to me in few days. Now the modem they are giving me support a maximum speed of 2.4Mbps only...known as EVDO Rev 0 card instead of a modem supporting 3.1Mbps speed...known as EVDO Rev A card. The other companies are giving the Rev A card like Tata Photon Plus/Reliance Broadband plus card.

Point is why BSNL is cheating on its customers. The older card (Rev 0) will be useless (as BSNL will not take it back) whenever speed is enhanced and I will have to purchase a new card.

Nobody at BSNL Ludhiana is aware of new card and say.."Advertisement is wrong" This ad is being displayed at all BSNL webpages.

Offer ends on 31st March 2010...I don't know what to do.

Respected Sir,

I would like to bring to your kind attention that every now and then, landline phones around Tibetan library area in Dharamshala gets disconnected because of which a lot of landline phones were surrendered in the past several years.

I believe that today the landline phones are kept mainly for broadband internet purpose but unfortunately still the phone lines are dead most of time.

Sir, do you think that making promotional offers on broadband service can attract customers when there is huge problem of phone-line stability and maintenance service?

Therefore, I request all the concerned leaders of HP BSNL telecom to see whether your employees are carrying their duties properly or not.

Hope to see better phone-stability and maintenance service around Tibetan library area of Dharamsala by your order and leadership.

Jai Himachal, Jai Bharat!

Thank you,

Sincerely,
Tenzing sherap
TMAI, Dharamshala, H.P.
Landline No.[protected]

Dear Sir,
Kindly change my BSNL post paid billing address in a new posting place. Since 7 months is running but the bill is come at the old address. So, kindly look into the matter positively.

Old Address : O/O EE PHED, Pasighat, Arunachal Pradesh - 791102

New Address : O/O the District Medical Officer, West Kameng District. Bomdila, Arunachal Pradesh-790001...

Dear sir

my name is vikas and my mobile no. Is [protected]
from 16mar 2010 i can no get gprs/EDGE connectivity i complain this problem nearest exchange and mall road bsnl office also but no one solve my problem before 16mar2010 i get fast and best connectivity so please help me i recharge my no. 274rs. unlimited plan and my money going waste. So kindly help me

I have activated the 54000 cricket update services for my mobile. Please tell me how to unsubscribe the same.

Self has recieved the Landline phone bill for Feb2010 which is Rs.748.00 which is quite high as per my estimation. Need review of the same with detail billing record.
Telephone no[protected]
Counsumer no- 4385539

Ref: BSNL/CT/TG/001
Date: 19th Sep, 2009

To
The AOTR
Calcutta Telephone
Bharat Sanchar Nigam Limited
200 & 201, G. T. Road (North)
Howrah - 711107

Sub: Connection & disconnection of Telephone No: +[protected]

Sirs,

This has refer to the subject matter, I would like to inform you that, I have taken the above mentioned telephone connection in Sulabh scheme – II on 20.06.2007 by depositing Rs. 500/- towards registration fees vide reg. no BEC/GG/ROI/07-08/0062. During the connection time it was expressed to me by your local representative of B. E. College, Howrah exchange that only Rs. 500/- is required towards connection/installation charge followed by the rental charges through monthly bill payment. On 26.06.2007 after getting the connection I have received a bill from your end stating that I have to pay another Rs. 1600/- towards SD and other misc charges. On enquiry at your local office it was told that the amount as stated in the bill has to paid otherwise the connection will be invalid. During that period I was out of station and my father was dealing with the matter. After came back I personally visited your local office and after discussed the matter, I requested them to disconnect the connection immediately as it was not possible for me to continue with the line. On that day only they have assured me that the line will be disconnected. On repeated enquiry regarding the disconnection formalities it was expressed that the line will be disconnected very soon.

But quite surprisingly, after that, on regular basis I used to receive the monthly bill from your end followed by two nos letter stating that the outstanding payment has to clear immediately, while the line has been already disconnected and the cable/wire has been removed by you. Also on 27.07.09, I received the last bill from your office regarding the rental/monthly charges of the telephone. I am really surprised and shocked to get such bill after expiring two years time when I am not using the telephone and also the connection has already been disconnected. It is really unfortunate that this has happened from a reputed and esteemed concern like you.

However, by this letter, I request you to kindly clear all the matter by disconnect the line (if not happened by you so far) and kindly refund back my registration fees of Rs. 500/- and also confirm the same immediately. Hope you will be kind enough to look into the matter and clear the matter within a short period.

Thanking you,

Yours faithfully


(TUSHAR GHATAK)
Tel No: +[protected], Customer No:[protected]
Res. Address: 7/2/1/1, P. K. Roy Chowdhury 1st Bye Lane
P. O. – B. Garden, Howrah – 711103

CC: Sr. AOTR/Genl, Calcutta Telephone, BSNL, 8, Hare Street, Kolkata – 700001
Chief A/C Officer, Calcutta Telephone, BSNL, 8, Hare Street, 3rd Floor, Kolkata – 700001

I AM A PREPAID CUSTOMER OF BSNL. I HAVE A PREPAID CONNECTION OF NUMBER [protected]. THIS NUMBER IS OF SHILLONG, MEGHALAYA. THE COMPLAINT OF THIS NUMBER IS THAT WHENEVER ANY ONE RINGS IN THIS NUMBER IT SHOWS THAT" THIS NUMBER DOES NOT EXIST . PLEASE CHECK THE NUMBER".I RANG UP TO BSNL CUSTOMER CARE. THE CUSTOMER CARE NUMBER IS CUTTING OF AUTOMATICALLY AFTER TWO MINUTES. I TYOOK CONNECTION SIX MONTHS BACK.NOW I AM FED UP WITH THIS CONNECTION AND THINKING OF SURRENDERING IT.

I lot of times complient to customer care centres, but clear complient tempororly, my problem is (my mobile No[protected] i attended meeting and some times change sim(low battery)that time switched off / sim change that every time deduct my balance Rs. 2/-(Two Rupees) the mobile nunber use last one and half year the problem continue last one and half year.i lost aprox 200 or 225 rupees till date, so kindly request solve my problem. Wi th regards -K Ravi Varma,Jr.Asst. O/o Sri Vishnu Educational Society, Vishnupur, Bhimavaram-534202,WG Dist. Andhrapradesh.

The BSNL telecommunications for the bhubaneswar circle is creating a lot of nuisances.It doesn't provide the bills in proper times and thus if it does there is a great delay.I run every month to the regional office of bbsr circle and issue the duplicate bill and pay it off.This has been running since nearly about one year.I am also getting the same result in spite of repeated complaints.I don't know how long this dilemma will continue.Hope all the viewers will view this and those facing the same situation will render comments.

Sir,
I have not subscribed for bsnl 'LOVEOLOGY" or bsnl started it in my No. I have received this msg on 24.03.10 at 01.42.13 PM (21st march 2010) the messages from bsnl office[protected] and money is being cut on that reason (Rs-30) , . Bsnl normally does not do this. I want to deactivate & stoppaed all msg from bsnl these service from my phone number immedeiatly. My phone number is [protected](Haryana) . Kindly do the needful as early as possible. Thanking you in advance
yours sincerely

Sumer Singh Suthar

I am a customer of BSNL, Orissa Circle under Bhubaneswar telecom district. My landline No. is[protected] under Jagamara Exchange, Bhubaneswar. My UID No. is [protected].

I have not received telephone bills for Feb and March 2010. When I collected a duplicate bill from Central Telegraph office, PMG, Bhubaneswar, I found a bill claim of Rs.1031/-!

My telephone bill never exceeded Rs.200-300/- per month for close to a year. So this sudden hike is perturbing. Without bills, I do not know the details of claim. I hardly use this land line as I have three mobile connections. Yet this huge bill claim!

I wrote an email to CGM, Telecom Orissa. The address was available in BSNL website ([protected]@bsnl.co.in). Strangely, the mail bonced back! BSNL is creating a farce. This is why BSNL is losing business to private operators. BSNL's service quality, grievance handling, customer care have gone to dogs. No surprise, this organisation is fast getting obliterated!

I am enclosing the email sent to CGM(Tel), Orissa, which bounced back.

Can you help solve the problem?

B C Mazumdar
1080/2762, Jagamohan Nagar, Bhubaneswar-751030, Orissa

Copy of Email sent to CGM (tel), Orissa
Hi. This is the qmail-send program at rediffmail.com.
I'm afraid I wasn't able to deliver your message to the following addresses.
This is a permanent error; I've given up. Sorry it didn't work out.

<[protected]@bsnl.co.in>:
218.248.240.75 Mailbox not found
Remote host said: 550 Recipient does not exist here

--- Enclosed is a copy of the message.
Dear CGM (Tel), Orissa Circle,

I am one of your customers for the last 25 years or so. At present I reside at Plot No.1080/2762, Jagamohan Nagar, Bhubaneswar-751 030. My land line phone number is[protected] under Jagamara Exchange. My UID Number is [protected].

I always make it a point to pay the phone bill on time. Whenever I get the bill on time, I clear it. My payment records will reveal this.

I have not received any bill Feb' 10 and Mar'10. Naturally, I have not been able to pay the same till date.

Meanwhile, my outgoing calls have been barred. I contacted Central Telecom Office, PMG Chowk. When asking for duplicate bill I was utterly surprised to find a claim of Rs1031/-. In this era of Mobile phones, I hardly use the landline. Besides, in Feb'10 I was at Bangalore for 12 days (17th-28th). My bills never exceed Rs 200-300/- for last 6 months. I don't know why this sudden jump in bill amt. In the absence of detailed bill, I am unable to know the reason.

Kindly, pass orders to concerned Officers to send me the detailed monthly bill for Feb & March 10 alongwith numbers called from my phone so that I can ascertain the reason of sudden hike in bill amt.

Kindly note that I shall not be able to make payment in absence of detailed bill. If the outgoing call facility is not resumed or phone service is disconnected, I shall be constrained to surrender it. I repeat, this facility is no more essential because of very negligent attitude of BSNL staff. A simple problem like setting right loose wires at DP box causing disruption in case of heavy wind has not been attended to for months in spite of written complaint.

BSNL is losing ground to private operators. But, still its service quality remains extremely poor. I hold on to this lanline just out of loyalty to BSNL. I don't want to severe 25 years relationship with BSNL and surrender the phone.

Kindly appreciate the issue and direct concerned people to do needful.

Thanks Sir.

B C Mazumdar
1080/2762, Jagamohan Nagar
Bhubaneswar-751 030
Phone[protected]

My number is [protected] . I am a BSNL postpaid customer. I have charged Rs 30/- per month from 4 months from 55678 , i got message from[protected] from every month that "Thanks for using subscriotion service, You have charged Rs.30 .I am not using this service . Please unsubscribe this service immediatly.

cannot topup my new bsnl number [protected] & not responding the officers of cosumer no i.e.[protected]

all the numbers of new series are not working properly.