Bharat Sanchar Nigam [BSNL] Complaints & Reviews

Dear sir

my name is vikas and my mobile no. Is [protected]
from 16mar 2010 i can no get gprs/EDGE connectivity i complain this problem nearest exchange and mall road bsnl office also but no one solve my problem before 16mar2010 i get fast and best connectivity so please help me i recharge my no. 274rs. unlimited plan and my money going waste. So kindly help me

I have activated the 54000 cricket update services for my mobile. Please tell me how to unsubscribe the same.

Self has recieved the Landline phone bill for Feb2010 which is Rs.748.00 which is quite high as per my estimation. Need review of the same with detail billing record.
Telephone no[protected]
Counsumer no- 4385539

Ref: BSNL/CT/TG/001
Date: 19th Sep, 2009

To
The AOTR
Calcutta Telephone
Bharat Sanchar Nigam Limited
200 & 201, G. T. Road (North)
Howrah - 711107

Sub: Connection & disconnection of Telephone No: +[protected]

Sirs,

This has refer to the subject matter, I would like to inform you that, I have taken the above mentioned telephone connection in Sulabh scheme – II on 20.06.2007 by depositing Rs. 500/- towards registration fees vide reg. no BEC/GG/ROI/07-08/0062. During the connection time it was expressed to me by your local representative of B. E. College, Howrah exchange that only Rs. 500/- is required towards connection/installation charge followed by the rental charges through monthly bill payment. On 26.06.2007 after getting the connection I have received a bill from your end stating that I have to pay another Rs. 1600/- towards SD and other misc charges. On enquiry at your local office it was told that the amount as stated in the bill has to paid otherwise the connection will be invalid. During that period I was out of station and my father was dealing with the matter. After came back I personally visited your local office and after discussed the matter, I requested them to disconnect the connection immediately as it was not possible for me to continue with the line. On that day only they have assured me that the line will be disconnected. On repeated enquiry regarding the disconnection formalities it was expressed that the line will be disconnected very soon.

But quite surprisingly, after that, on regular basis I used to receive the monthly bill from your end followed by two nos letter stating that the outstanding payment has to clear immediately, while the line has been already disconnected and the cable/wire has been removed by you. Also on 27.07.09, I received the last bill from your office regarding the rental/monthly charges of the telephone. I am really surprised and shocked to get such bill after expiring two years time when I am not using the telephone and also the connection has already been disconnected. It is really unfortunate that this has happened from a reputed and esteemed concern like you.

However, by this letter, I request you to kindly clear all the matter by disconnect the line (if not happened by you so far) and kindly refund back my registration fees of Rs. 500/- and also confirm the same immediately. Hope you will be kind enough to look into the matter and clear the matter within a short period.

Thanking you,

Yours faithfully


(TUSHAR GHATAK)
Tel No: +[protected], Customer No:[protected]
Res. Address: 7/2/1/1, P. K. Roy Chowdhury 1st Bye Lane
P. O. – B. Garden, Howrah – 711103

CC: Sr. AOTR/Genl, Calcutta Telephone, BSNL, 8, Hare Street, Kolkata – 700001
Chief A/C Officer, Calcutta Telephone, BSNL, 8, Hare Street, 3rd Floor, Kolkata – 700001

I AM A PREPAID CUSTOMER OF BSNL. I HAVE A PREPAID CONNECTION OF NUMBER [protected]. THIS NUMBER IS OF SHILLONG, MEGHALAYA. THE COMPLAINT OF THIS NUMBER IS THAT WHENEVER ANY ONE RINGS IN THIS NUMBER IT SHOWS THAT" THIS NUMBER DOES NOT EXIST . PLEASE CHECK THE NUMBER".I RANG UP TO BSNL CUSTOMER CARE. THE CUSTOMER CARE NUMBER IS CUTTING OF AUTOMATICALLY AFTER TWO MINUTES. I TYOOK CONNECTION SIX MONTHS BACK.NOW I AM FED UP WITH THIS CONNECTION AND THINKING OF SURRENDERING IT.

I lot of times complient to customer care centres, but clear complient tempororly, my problem is (my mobile No[protected] i attended meeting and some times change sim(low battery)that time switched off / sim change that every time deduct my balance Rs. 2/-(Two Rupees) the mobile nunber use last one and half year the problem continue last one and half year.i lost aprox 200 or 225 rupees till date, so kindly request solve my problem. Wi th regards -K Ravi Varma,Jr.Asst. O/o Sri Vishnu Educational Society, Vishnupur, Bhimavaram-534202,WG Dist. Andhrapradesh.

The BSNL telecommunications for the bhubaneswar circle is creating a lot of nuisances.It doesn't provide the bills in proper times and thus if it does there is a great delay.I run every month to the regional office of bbsr circle and issue the duplicate bill and pay it off.This has been running since nearly about one year.I am also getting the same result in spite of repeated complaints.I don't know how long this dilemma will continue.Hope all the viewers will view this and those facing the same situation will render comments.

Sir,
I have not subscribed for bsnl 'LOVEOLOGY" or bsnl started it in my No. I have received this msg on 24.03.10 at 01.42.13 PM (21st march 2010) the messages from bsnl office[protected] and money is being cut on that reason (Rs-30) , . Bsnl normally does not do this. I want to deactivate & stoppaed all msg from bsnl these service from my phone number immedeiatly. My phone number is [protected](Haryana) . Kindly do the needful as early as possible. Thanking you in advance
yours sincerely

Sumer Singh Suthar

I am a customer of BSNL, Orissa Circle under Bhubaneswar telecom district. My landline No. is[protected] under Jagamara Exchange, Bhubaneswar. My UID No. is [protected].

I have not received telephone bills for Feb and March 2010. When I collected a duplicate bill from Central Telegraph office, PMG, Bhubaneswar, I found a bill claim of Rs.1031/-!

My telephone bill never exceeded Rs.200-300/- per month for close to a year. So this sudden hike is perturbing. Without bills, I do not know the details of claim. I hardly use this land line as I have three mobile connections. Yet this huge bill claim!

I wrote an email to CGM, Telecom Orissa. The address was available in BSNL website ([protected]@bsnl.co.in). Strangely, the mail bonced back! BSNL is creating a farce. This is why BSNL is losing business to private operators. BSNL's service quality, grievance handling, customer care have gone to dogs. No surprise, this organisation is fast getting obliterated!

I am enclosing the email sent to CGM(Tel), Orissa, which bounced back.

Can you help solve the problem?

B C Mazumdar
1080/2762, Jagamohan Nagar, Bhubaneswar-751030, Orissa

Copy of Email sent to CGM (tel), Orissa
Hi. This is the qmail-send program at rediffmail.com.
I'm afraid I wasn't able to deliver your message to the following addresses.
This is a permanent error; I've given up. Sorry it didn't work out.

<[protected]@bsnl.co.in>:
218.248.240.75 Mailbox not found
Remote host said: 550 Recipient does not exist here

--- Enclosed is a copy of the message.
Dear CGM (Tel), Orissa Circle,

I am one of your customers for the last 25 years or so. At present I reside at Plot No.1080/2762, Jagamohan Nagar, Bhubaneswar-751 030. My land line phone number is[protected] under Jagamara Exchange. My UID Number is [protected].

I always make it a point to pay the phone bill on time. Whenever I get the bill on time, I clear it. My payment records will reveal this.

I have not received any bill Feb' 10 and Mar'10. Naturally, I have not been able to pay the same till date.

Meanwhile, my outgoing calls have been barred. I contacted Central Telecom Office, PMG Chowk. When asking for duplicate bill I was utterly surprised to find a claim of Rs1031/-. In this era of Mobile phones, I hardly use the landline. Besides, in Feb'10 I was at Bangalore for 12 days (17th-28th). My bills never exceed Rs 200-300/- for last 6 months. I don't know why this sudden jump in bill amt. In the absence of detailed bill, I am unable to know the reason.

Kindly, pass orders to concerned Officers to send me the detailed monthly bill for Feb & March 10 alongwith numbers called from my phone so that I can ascertain the reason of sudden hike in bill amt.

Kindly note that I shall not be able to make payment in absence of detailed bill. If the outgoing call facility is not resumed or phone service is disconnected, I shall be constrained to surrender it. I repeat, this facility is no more essential because of very negligent attitude of BSNL staff. A simple problem like setting right loose wires at DP box causing disruption in case of heavy wind has not been attended to for months in spite of written complaint.

BSNL is losing ground to private operators. But, still its service quality remains extremely poor. I hold on to this lanline just out of loyalty to BSNL. I don't want to severe 25 years relationship with BSNL and surrender the phone.

Kindly appreciate the issue and direct concerned people to do needful.

Thanks Sir.

B C Mazumdar
1080/2762, Jagamohan Nagar
Bhubaneswar-751 030
Phone[protected]

My number is [protected] . I am a BSNL postpaid customer. I have charged Rs 30/- per month from 4 months from 55678 , i got message from[protected] from every month that "Thanks for using subscriotion service, You have charged Rs.30 .I am not using this service . Please unsubscribe this service immediatly.

cannot topup my new bsnl number [protected] & not responding the officers of cosumer no i.e.[protected]

all the numbers of new series are not working properly.

I am a bsnl broad band customer,when i try to check my usage
it shows the following message.
"Sorry. Operation timed out. For safety, please log in again."
pl help me my landline num is[protected]

respected sir
I am trying to take new connection from bsnl kalyan from last 2 yr
bsnl employee that all connection board are full in my bulding and it has 70 connection but we have 400 aptment in our society.
-i stay in nallasopara west region in aster apartment it is the famous bulding in the locality
-bsnl officer says that they are going to new cable from last 2 yr and there is progress till yet
-please help me in getting new phone and broadband connection.

AT PRESENT I AM IN BANGALORE PAID LANDLINE BILL DATE 8/2/2010 ON LINE MY MOBILE NO. [protected] AND E MAIL ID [protected]@GMAIL.COM ON 9/3/2010 .BUT STILL IT IS SHOWING DUE . THE RECEIPT WHICH I HAVE RECEIVED IS ATTACHED BELOW. HOW MUCH TIME IT WILL TAKE TO REGULARISED


BHARAT SANCHAR NIGAM LIMITED
RANCHI.
MONEY RECEIPT
RECEIVED WITH THANKS FROM MITHILESH KUMAR SINHA CONSUMER NO.1713090 RS. 882 (RUPEES EIGHT HUNDREDS EIGHTY TWO ONLY) BEING THE PAYMENT OF FOLLOWING BILL NOS.:

BILL NO BILL DATE AMOUNT
36802712 08/02/2010 882.00
TOTAL 882.00
RUPEES EIGHT HUNDREDS EIGHTY TWO ONLY
TRANSACTION ID [protected]
PAYMENT ID [protected]
TRANSACTION DATE 09/03/2010 21:23:28
CONSUMER NO. 1713090
REFERENCE CODE [protected]

THIS IS COMPUTER GENERATED RECEIPT. DOES NOT REQUIRE SIGNATURE

Sir,
My landline phone no[protected] is not working for since long. A complaint was logged on[protected] and[protected] at Rajinder Nagar sahibabad exchange. The complaint was attended on[protected] and the phone was worked for that day only. Then very next day phone is still almost dead like as past for 4 months.

Sir, I request you to kindly look into the matter to solve out the problem earlier.

Thanking you!
Shobha Rose Tiru
A-99, Shatabdi Apartment,
Shalimar Garden Extn.-2, Sahibabad.

My landline telephone has not been working for 15 days, to date. Several calls have been made to the complaint line of BSNL. The registered docket number is 11886 in coimbatore circle
Perianaiken palayam exchge.

Dear sir/madam

My name is usha shrivasava, I am holding a bsnl landline in Bhopal, in the month of sep 2009 I was in ahmedabad,
I had to deposit my bill payment in ahmedabad as I was not in Bhopal city and nobody else in my family could do this, my mother is 67 years old.
My problem is still persist as no body has TRANSFERRED my payment of rs 1928/-rs from GUJRAT to M.P. BHOPAL BSNL .
I was assured from naranpura branch that payment will be transferred through ATC PROCEDURE, now I have been shifted to Bhopal and waiting
For my payment to get transferred , pls let me know whom should I contact as I am getting the calls from bsnl office Bhopal to deposit the amount.

all i want is NARANPURA BRANCH ahmedabad branch should give me my money back or transferred it to the bhopal bsnl exchange so amount can be adjusted.

my number is
[protected] or [protected]

m bsnl prepaid customer,my number is [protected] ,I Had activated gprs service on my handset and india times forcefully subscribe wap model services and till now after a lot tries i could not find any way to unsubscribe it ,they are deducted RS.30 PER MONTH,i m getting frustated now,please unsubscribe me from india times wap services.thanx

Sir,
I have not subscribed for bsnl CRBT or bsnl content renewal. I have received this morning (21st march 2010) the messages from bsnl office and money is being cut on that reason, 10 days ten rupees. Bsnl normally does not do this. I want to deactivate these service from my phone numbers immedeiatly. My phone numbers are [protected] and [protected]. Kindly do the needful as early as possible. Thanking you in advance
yours sincerely

i am s.selvaraj lic agent in chennai. after long thought myself n my friend Mr.A.Kannikumar have disconnected tata data card n reliance netconnect due to higher tarrif. we purchased BSNL EVDO USB. When we approached the customer relation officer at guindy, he said this will have 3.1 mbps speed n the lowest tarrif in india. But fortunately after we bought n checked its having a max speed of 1.4mbps in few areas. In my mogappair area sometime its speed is 2-3kpbs only. i have recommended lot of frens to buy evdo till date.they are all complaining to me.I made a complaint to so many oficers. but no response. pls give me proper feedback. but pls don't buy EVDO.