Bharat Sanchar Nigam [BSNL] Complaints & Reviews

I am Koushik Mondal From My Way2sms account i tried to send sms on the number [protected] but the msg is not delivered.When i contact with customer care the said that free sms service is not available in bsnl but after that i send a sms from my account to [protected] and the msg is delivered. I Can't understand the reason
plz help me

Dataone/2009-10/01 Date: 17th January, 2010

To
The General Manager Kind Attn.: Mr. Shivshankar Zha
BSNL, Dataone, Brodband Servies
Telephone Bhavan
Chati Galli, Bali Ves,
Solapur – 413 003

Dear Sir,
Sub.: Compliant against Mr. Chatuphale (officer sitting at CTO Sat
Rasta, Solapur, Maharashtra State….reg.
Ref.: My Telphone landline No. 2626305.


My brief details:

1. I have been a BSNL data one broadband home plan post paid service user since the beginning of broadband services in Solapur by BSNL, in fact I am the first customer to book for broadband service in Solapur. I use landline numbers one at residence with internet (No. 2626305) and other at my office[protected].

Brief details of internet connection problem:

2. I use internet through my home landline number. But since 11/01/2010 to till day I faced following problem while connecting to the internet:
• On attempting to connect internet several times a day of 24 hours, at one of the attempt I get connected to the internet then I use it after that I disconnect through menu. After few hours I again attempt to connect internet but could not be connected instead various messages are seen on my PC monitor such as error No. 676, 619, 691, 678 etc. Some times no DSL signal, some times good DSL signal but other errors even though I never changed my user name and password (As I saved them and connect from automatic short cut link from desktop) error No. 691 is displayed on my monitor. Strange fully when again at some other attempt it get connected automatically and easily. For example on 13/01/2010 in the morning I got connected, but in the afternoon I could not get connected and faced the above error messages (even error no. 691 too) but strange fully I got connected in the morning on 14/01/2010 again after 11.30 a.m. I could not get connected and faced the error no
……. 2
-- 02 --
691, even though I never changed my username and password. Thus, connecting problems and getting different errors at different attempts.

Brief details of my attempt to solve my problem:

3. First I got all my PC System, peripherals got checked from my hardware vendor and there was no hardware problem.

4. Then I lodged my complaint and explained the above problem:
• to the officials on the following phone numbers:
198, 2621555, 2721721, 2722181, 2721111, 2316799 etc.
but all in vein.
• On lodging complaint on 198 ( Docket No. 44681 dt. 11/01/2010), one Mr. Narote visited my home and inspected and declared no problem on 12/01/2009.
• On some numbers I got the reply of “Line is Ok”, “Tested found OK”, “Your internet connection has been reset or parameters have been reset” etc.
• On lodging complaint through 198, and personal visit/request Mr. Joshi from Chati Galli Bali Ves office has visited my house inspected my PC /modem etc. and declared there is no problem in the hardware and he too faced the same problem of error No. 691 etc as detailed in Para No. 2 above.
• But my problem has not been solved.

Brief Details of Complaint against Mr. Chatuphale working in CTO Sat Rasta, Solapur Office of the BSNL:

5. Then I decided to meet Mr. Chatuphale personally. I visited the Sat Rasta Office but I found Mr Chatuphale’s cabin /doors are locked at 5.20 p.m. on 11/01/2010. No body was present to listen to my problem. One Mr. Pathan who sits opposite to Mr Chatuphale’s wing/office met me whom I explained my problem. Thanks to Mr Pathan who respectfully guided me and requested me to use 198 and see Mr. Chatuphale on the next day if required.

6. Inspite of contacting many persons (of course Mr. Ashte, Mr, Talikoti, Mr, Joshi, Mr. Narote, Mr Shaikh from MDF) my problem has been till persisting,
…………. 3

-- 3 --

7. Then finally I decided to meet Mr. Chatuphale at his office at CTO Sat Rasta, Solapur. I visited his office at about 1.30 pm on 14/01/2010 and explained my problem and requested him to help me but instead of guiding and helping me Mr. Chatuphale behaved with very rudely and breaking all the protocols as detailed below:

Replies by Mr. Chatuphale are given below:

1. “ Mr, Kadadas your problem is in your hardware as they are more than 3 years old, you please buy new hardware from a vendor known to me thus your problem gets solved forever ”.

After my humble refusal to Mr Chatuphale he replied me as:

2. “ There are 9000 customers I cannot solve each and every body’s problem
and I am helpless ”.

I again explained and requested my problem then Mr Chatuphale replied me:

3. “ Most of the BSNL customers are facing the same problem, please do not
disturb me as I (means Mr Chatuphale) am studying for examination ”.

Again I humbly requested to help or guide me to solve my problem then Mr. Chatuphale replied me as below:

3. Mr. Kadadas this is BSNL you (Mr Kadadas) better leave BSNL and go to
some other ISP, and do not disturb me as I (Mr. Chatuphale) am studying in cabin alone. Please leave my cabin. Of the 2.36 lac landline connections 1.39 lac are disconnected, it does not make any difference if you leave us. Mr. Kadadas you may file a complaint against me and do whatever you can do against me.

8. After getting frustrating replies from Mr Chatuphale I decided to meet Mr. G. Ramesh (DGM) at Telephone Bhawan, Chati Galli, Bali Ves, Solapur (at about 3 pm on 14.01.2010) but in vain as he was not in office (out of station).

9. Then again I requested Mr. Ashte who with respect directed me to contact Mr. Talikoti who was sitting in MDF section ground floor beside Mr. Shaikh. Thanks Mr. Ashte and Mr Shaikh who spoke to me responsibly
….. 4
-- 4 --

10. Mr. Talikoti assured to solve my problem within 2 hours. Thanks to Mr. Talikoti who by changing port and password solved my problem (temporarily) from Chati Galli office.

11. Mr. Chatuphale’s rude, autocratic, non-coperative, irresposible etc. behaviour has compelled me to make this written complaint. Your are therefore requested to look into this.

12. My problem is till persisting & lodged complaint through 198; docket No. 45003 date 16/01/2009 time 10.55 pm.

Thanking You,
Yours truly,

On 3rd Jan 2010 the broadband connection in the phone no +[protected] got disconnected. The complain was lodged on 4th Jan 2010 on the IVR 198 and in the telephone exchange on 7th jan 2010. It is yet to be rectified despite getting assurance from the concerned SDO that it will be done soon.
BSNL charges Rs 750 /month for the broadband connection and my connection is being down for 14 days now, In the bill it wont be reflected that the connection was down and I will be charged for one month despite the connection being down.
The people of the concerned telephone exchange as they are working in the public sector doesnot report in the office until 11am and I had to wait from 10 till 11.30 to lodge the complain. No one pays serious attention to the problem and to make the matter worse, no one comes despite assuring on the phone that they are sending people.
I hope some actions will be taken as such inconvenience has cost me a lot of time.

Ref: Telephone No.[protected]

please note that I iam getting very high telephone bill. for Non2009 complain was booked and even sservices of std and mob. phone dialling were removed. Still phone is being misused by some one or
dynamic locking system is not working.

Please send the detail bill from 01.12.09 to 31.12.2009 on [protected]@yahoo.co.in

Swaran Singh
PE12, Northern Town
Bistupur , Jamshedpur.

DEAR SIR
GREETINGS
I AM HOLDING A PREPAID BSNL CARD AND THE NUMBER IS[protected] AND HAD RECHARGED IT WITH 1100 RS AND I HAD RECEIVED THE MSG FOR THE SAME BUT MY CARD IS NOT CREDIT WITH THE SAME AMOUNT AND TILL DATE.
RECHARGE MADE ON 12 OF JAN 2010
COMPLAINT LODGED 0N 13TH OF JAN 2010 COMPLAINT NO A1300136
SECOND COMPLAINT LODGED ON 16TH OF JAN 2010 COMPLAINT NO A1600088

TILL DATE NO REPLY TILL DATE.

REGARDS
ZENAB ELIYAS KHARODAWALA

Dear sir,
I have registered Complaint to BSNL Customer Care on[protected] Docket No 3497806 for Wrong Deduction of Rs.6. I have called Number of Team Leader there Name are Mr.Hamat, Mr.Mahadevan, Miss.Arti, Mr.Sikandar and Mr.Sikandar assured me that they will solve my complaint within 24 hours but he fail to solve and after ward he assured me that his head will call me at 7.00pm today but once again he fail. So i request kindly find out what is problem and please take proper action against this type of team leader.

Hi,
Pls see the above e- mail, I am sent the mails for followings officers but till now there is no reply so, request you to do needfull.

[protected] Forwarded message[protected]
From: Manju Gowda <[protected]@gmail.com>
Date: Mon, Jan 4, 2010 at 8:55 PM
Subject: BSNL Land Line.
To: [protected]@bsnl.co.in, [protected]@bsnl.co.in
Cc: [protected]@bsnl.co.in, [protected]@bsnl.co.in, [protected]@bsnl.co.in, [protected]@bsnl.co.in


Hi,

I am not able view the call details from past 2 months and attached which shows error Call Details in www.bangaloretelecom.com website, so that solve the problem at the earlist.

There is request / suggestion, why can you make life time free incoming call for land line phones as you now other service providers give the plans as above i do have 3 connections of land lines of BSNL .

Consumer No. 30550494

I need your positive reply at earlist.

Thanks and Regards,
Manjunath

Respected Sir/Madam,
I,Nanduru Mallikharjuna Rao,am a customer of BSNL prepaid mobile services bearing the number [protected].Sorry that i am unable to provide the exact dates in this complaint.My complaint is that last year in the month of december(I am unable to recollect the exact date somewhere around 1st 2 weeks i received a sms from the voice services 12555 regarding one LEARN ENGLISH pack for which we called the number and subscribed the pack for which Rs20/-was deducted from our balance, but the same day felt the need to unsubscribe it and called the bsnl customer care for its help in unsubscribing it for which we were guided to send an sms by typing in CAN LEARN ENGLISH to 12555.we did the same but with no result.This month on[protected] when i recharged my account it automatically got deducted off Rs20/- from my account.I called up customer care for their assistance and they provided me with different versions.1)the first person asked me for the number from which the sms was forwarded to my number and i mentioned that this time in the sender's field it was present as ONMOBILE but no number can be elicited.He took my complaint and said that he will forward it and it will be rectified in 24 hrs.2)i checked out that the number from which i first received the sms was from 12555 and called the customer care for the second time for which she checked the data base and asked me to call 1255530 and follow the instructions to unsubscribe the pack.I did the same and the result was that the ivrs service declared that i wasnt subscribed to any of the packs.for this the call charges was 30ps /min.3)the third time i called up the customer care to convey the same message and this time he asked me to call 1255580 and i did the same,but this time the call charges were Rs5/min,i called the number twice so that it can be of any help but i had to part with RS 50 nearly for all this hopeless venture without any result.4) for the 4th time when i called up the customer care to decide whether it was upto their reach /not finally the answer was to go to the nearest BSNL office and try for the solution.
this is all my anguish that as a customer i have faced for subscribing the voice service accidentally and left with no solution to unsubscribe it rather than parting my money every month for the service which i am no longer or have ever used.
Please provide me your help and suggestions in this regard so that i can retrieve my money back or atleast be saved from departing Rs20/- every month from my account.
yours faithfully,
N Mallikharjuna Rao.
[protected]
[protected]
VISAKHAPATNAM

Dear sir,
i am forget my bsnl portal ID & PASSWORD so please send the portal id & password to the given email address...
plz sir reply early
my phone no is[protected]

All the customer of BSNL EXCEL PREPAID connection please be aware with their balance amount and check ur balance amount after each call specially in kolkata,westbengal. Bcoz BSNL is manipulating the call charges. In my case, I've bsnl connection with promo that gives me the facility of call to any local bsnl with 5paise/min and local non-bsnl 50 paise/min. Today morning my balance was Rs.52 after a non-bsnl local call (about 2 min) my balance is become 47 paise. I've talked to the customer care but they just logged complain but no solution,no refund. Even they don't want to say why the Rs. 50 has been deducted. After 12 hours my problem is remain unsolved. Please careful with your bsnl prepaid/postpaid connection.

Since last week I have been getting adult jokes from TA-ADJ56677 number which is BSNL's service.
I have not subscribed and I have even complaint by calling BSNL call center and still these sms have not been stopped. The adult messages without one being asking to send is sexual abuse and I felt extremely offended.

sir,
i am a user of bsnl mobile no [protected]. few days ago i subscribed wap service"sherlyn30"pack from bsnl gprs services.i got a message from 58888 to unsubcribe service they sent a url http://wap1.indiatimes.com/wapsub.html?=subwaptextsherlyns30&p=mc&a=1 but this url not open on my phone.so i can not unsubscribe this service i want to unsubscribe this wap service.i already sent you a complaint but you can not do any work on it.if this service is not unsubscribed on my number. it is necessary for me to go to consumer forum and change mobile service oprator. so please unsubscribe this wap service on my mobile.
thanks

sir my bsnl landline ph no is[protected]. i want all incoming and outgoing calls list for the month of december. i need the stetement for every month. plz send me sir.

Ref WO:48022854
Consumer No. 52409750
Date Reg:7th Nov 09
Sri Nagaralkar,
We registered for telephone and BB connection dated: 7th Nov 09. So far we have not received either of them. Its more than 2 months and when I contact the respective BSNL office (IIM BSNL office) I get various excuses all the time. I fail to understand when I could have the same connection 2 years back (2006), how come in 2010 in the same flat/address I dont have the connection even after 2 months waiting period.
Feasibility problem NOT there as we had the same BSNL BB connection in 2006.
Pl let me know when this WO can be implemented. If this is not possible pl let me know so, so that I can go for alternative option.

Dear Sir/Madam

This is Pramila today i.e on[protected] i have purchased bnsl top up of Rs.225/- while scratching
it the secret code has been destroyed as it is old card.Now im unable to top up my mobile.
I need help to top up my mobile as there is no balance in my mobile and it is urgent.
Hope you will help me in doing so.
my serial no, is [protected]

Thanking you
Pramila

THERE IS A UNNECESARRY DEDUCTION OF BALANCE FROM MY BSNL PREPAID SIM.
NO. [protected].
EVERY DAY MY BALANCE IS BEEN DEDUCTED ITS 5 RS .
A MESSAGE COMES"THANKYOU FOR SUBSCRIBING FOR SUBSCRIPTION SERVICE"AND WE HAVE ALREADY CHECKED THERE IS NO SERVICE ACTIVATED.THERE IS REGULAR DEDUCTION FROM 25 DEC. TO 2 JAN FROM THE NO.[protected].AFTER THAT ON 9 JAN THERE WAS AGAIN A DEDUCTION OF RS5 FROM THE NO.[protected].AND THERE IS NO. RESPONSE FROM CUSTOMER CARE SERVICE AND NO ONE FROM CUSTOMER CARE IS LISTENING ABOUT THIS PROBLEM. THERE WAS A WRITTEN COMPLAINT TOO WHOSE DOCKET NO. IS 6081907.BUT AGAIN THERE WAS A DEDUCTION OF RS 5.SO I REQUEST U TO HELP ME TO GET BACK MY ALL DEDUCTED BALANCE AROUND RS 100 BACK .AND TO STOP THIS DEDUCTION

I have IPTV connection by AKSH through BSNL at my residence, Swarodgam 53 Ballabh Bari, Kota Rajasthan. I experienced that the services of IPTV are so poor which I have experienced at various times. Today when I am out of Rajasthan I recd call from my residence that IPTV is not working since yesterday. I tried to contact [protected], 0744 2488611, [protected] but all the numbers did not respond my call. Further I contacted to Mr Neeraj on [protected] at aprox 1.00pm but upto 8.30 nobody attended my complaint.In my views IPTV provided by Aksh Jaipur is a useless and disappinting service. At the time of changing the channel it takes too much searching time too. Now I have requested by mail to Aksh to refund my security amount and I will choose another option.

Dear Sir,
I have a BSNL telephone connection[protected].
From Saturday to till date no any person comes for solve my internet disconnection problem.
I complained on 1500 at regular basis, the person attended the phone & say this is not a private company, this is a govt. company. so please wait for 48 hours at saturday. At monday I call to this number, attendant say wait for 24 Hours. Then today a call is ringing at my phone & caller says, Line man will come. but upto this time, no person come.
If this problem is with me (Former TAC Member, Faridabad) than how a general customer suffering with working of BSNL Workers & Staff.

My Name is K. Anandhan and Iam Running my own business in Coimbatore. My mobile No. is[protected].
Daily 8 to 10 anonymous messages from BT-55888, BT-54000, BT-59595, BT-55666. I make complaint to BSNL customer care several times. BSNL customer care calling me on[protected] and ask my problem. They register the complaint and give the complaint No.TN[protected]. they promise that within 24 hours yours problem will be solve.

on[protected] I recd. a message from BSNL - Please send UNSUBALL to 55888 to deactivate. Immediately i sent a sms as per instruction ( sms charge 2 Rs.). instantly i recd. a msg. from 55888 (You are not subscribed to any of the services). As usually I have recd. anonymous msg. till time.

My telephone[protected] is out of service since 8th January,2010. This is a regular occurance that after a regular interval telephone is out of service. The service provider BSNL is not seriously attending the complains. Every time we have to approach the linemen and get it repaired with personal efforts. We donot understand why BSNL, Nagpur authorities are not taking interest for after sales service. At the same time we have to pay rent for the period when we donot use the phone due to BSNL problems. I hope this will be taken seriously.