Bharat Sanchar Nigam [BSNL] Complaints & Reviews

This is my BSNL Tele no:[protected],
In every month I face problem with my Internet and end paying full amount to BSNL.
I have called so many time to the person who has been assigned to my area but he respond in very rude way.When I told him about complaining he said he is area GTO and asked me if I cant fix the problem myself then I should disconnect my connection.
Please help me in this regard.
Name of the person whome I have spoken is Sampat he is assigned to Vivek nagar Bangalore area.

Dear Sir/Madam,
It's been over 1 month (since 18/12/2009), I have requested those BSNL BUGGERS
to activate my POWER CARD(Rate Cutter).

Everytime I 'm calling the BSNL Customer Care, they listen to my query and Hang Up the
call.

Once(Luckily),
I got those CUSTOMER CARE SENIOR EXECUTIVE(SUCHETA on 08/01/2010) &
SUPERVISOR (AMIT on 16/01/2010) on line, told them abt my problem
with my BSNL Complaint No and they said to me that
my Problem will be sorted out Soon,
If not they will call me in order to assist my query.

As stated above, I 'm waiting for a call from BSNL Customer Care since 08/01/2010 and
no body attended my Complaint yet.

My Complaint Details are given Below:
Complaint No: 3942162
Complaint Date: 08/01/2010
Mobile No: [protected] (BSNL Prepaid, General Connection)

My question is, How, How can I trust nyone, if the
Biggest MOBILE SERVICE PROVIDER by GOVT of INDIA is treating me
like a Street Dog wen
calling them about the activation of a simple "POWER CARD of Rs.54.

I will be grateful to you, If you take look at my problem & sort it out at the best possible way.
---- Soumen Aratdar

Sir,
I want to subscribe for Ring back tunes provided by the above service provider to my mobile No.[protected]. But before subscribing I want to view the caller tunes thro their bsnl.onmobile.com powered by onmobile Global. But if I select, the window is not playing. This happens several times.

I am Pawan Nagori from Pali Marwar Rajasthan.
I purchase EVDO data card from Bsnl In August in 2009.But bsnl dont have this service in my area so i complain on bsnl then there officer said that we check there if there is not working well then we refund your money back after they come to my place and check and give result in that the service is not there so we refund your money back.
Now till date they not refund my money back Please Tell Me what to Do.

Pawan Nagori
[protected].

My landline Number is 22485035 coming under Pammal Exchange Chennai. My telephone is not working for the past 3 days. My compliant Docket No is 56044508 and 55501538. No action has been taken so far. Whenever I phoned to them, they never bothered to lift the phone and even if it was lifted they will hear as if it is for the first time. After making several complaints they are not rectifying the fault causing great hardship
to the customers. No result even after my complaint with GM BSNL Telephones Chennai. I am totally donot know what to do further.

We have 3 land line connections in Somajiguda, Hyderabad. The numbers are 23402824, 23402476 & 23411171. We have not received the bills for these land line for the past one year from BSNL. They are saying some absurd amounts have to be paid without giving any duplicate bill for us to check the calls. Is there no one in this country who can mend the ways of these government officials. They are so rude when we ask for the duplicate bill as if they are doing us a favour but still not issue any bill and ask us to just pay the amount what they are mentioning. What kind of a service is this?? Just pay whatever they say without getting any proof o[censored]sage.
Can some do anything about this. We will not pay till the bill is issued to us.

My BSNLtelephone no 2562915 is dead since[protected]. Broadband is installed on this number. I have booked the complaint on 198 on[protected]. Docket no. 74584. No response from BSNL. I tried to contact Shankarnagar office. After trying hecticaly for 2 days I could hear some voice. I explained the things to him. He said he will send the line man. But nobody came. I tried to contact SDE. He gave me the VALUABLE advice to contact Shankarnagar office. I then sent the FAX to DGM on the number indicated in the directory requesting him to direct the workers for urgent action. But nothing has been done. Either the FAX has not reached to him or he dont have the time for such SMALL and useless complaints. He is very busy in increasing the number of connections so that he proudly declares in the press that he has achived the target on paper hiding the number of consumers who have disconnected their connections.
I dont know whether this complaint will restore my connection or it will remain on this server for years without any action

My phone is dead from 12th january & when i asked for refund in rent they said to me if your phone is dead for more than 3 days you can get refund of rent. Yester day after 7 days the phone is started for 5 hours and then once again dead this is for not giving me the rent refund. now what to do?

Hi,

I am using a BSNL Post Paid connection [protected] since September 2003. Now that its been nearly 6 years, the current SIM card is giving me problems by not detecting BSNL network even in areas of high network availablity. At times, my calls get disconnected after short durations or even on receival of calls.

I have noticed that these problems have been occuring after the 3G introduction. I do agree that my SIM may be old to support the 3G facility. Hence I would want my SIM to be replaced.

Please help.

Regards,
Miriam M

my connection gets dissconnected every two to three hrs and i have reenter my user id and password in the bsnl portal to access the internet.my complaints have not showed any response.please do something about the problem.

Bsnl Bhopal has not provided online bill payment facility for using internet by NETWORK INTERFACE CARD (NIC, WLL) till date.When I searched for paying internet connection bill online through bsnl portal no such facility are available for Bhopal consumer.This facility is only provided for the consumer of Dewas, Ujjain, Indore, Gwalior but as a state capital Bhopal lack behind these growing cities of Madhya Pradesh through MPONLINE.GOV.IN.
I also visited in the web site http://www.billjunction.com for the same there also Bhopal is not listed-in those who provided online bill payment facility for internet users.For your information list is given below:.....

http://www.billjunction.com/NewBJ/billers.jsp
This online bill payment service is presently available in the following cities.
Click on each city to know more...
Agra Ahmedabad Allahabad Amritsar Aurangabad Bangalore Baroda Belgaum Bhilwara Bhubaneswar Bijapur Calicut Chandigarh Chennai Cochin Dehradun Delhi Erode Gadag Gorakhpur Guntur Hubli Hyderabad Indore Jaipur Jallandhar Jamnagar Jodhpur Kakinada Kanpur Kolhapur Kolkata Lucknow Ludhiana Madurai Mangalgiri Mangalore Mumbai Mysore Nagpur Nasik Nellor Panjim Pondicherry Pune Raichur Rajkot Salem Shimla Shimoga Solapur Surat Tenali Thirupathi Tiruppur Trichy Trivendrum Trichur Udaipur Udupi Varanasi Vijaywada Vizag
Please do needful and make it worth so as resident of Bhopal can avail this much awaited facility.
Sameer Kumar, Bhopal , (M.P.)

BSNL- Indrayaninagar, Bhosari Pune.
I renewed my broadband internet service by paying @ 5700 in Dec 2007. After using the service for few months, my phone line (and so internet also) becomes DEAD (March 2008). There was no communication from BSNL about this. We launched the complaint through phone.

After few weeks we heard from neighbors that all the BSNL lines are dead in Indrayaninagar area.

We waited few months after learning from others that BSNL is setting up new exchange for Indrayaninagar.

Nothing happened after 4-5 months. So I went to BSNL Bhosari main center with a written complaint and asked them about the status. Same reply- "It will start in few weeks or month".
I waited for few more months. NOTHING happened.

I reached BSNL office again with old and new complaint letter and this time asked them to refund the amount I paid for the internet 8 months back. The manager signed the complaint and gave me back. NOTHING HAPPENED.

Today it is Jan 2010 and I heard that still BSNL officers there, gives same reply to the people of Indrayaninagar that the lines will start in a month or so.

I have not yet got the refund, neither apologize letter, neither regret letter, neither any notice and any other communication from BSNL on this issue.

Can anyone look into this?

I am Koushik Mondal From My Way2sms account i tried to send sms on the number [protected] but the msg is not delivered.When i contact with customer care the said that free sms service is not available in bsnl but after that i send a sms from my account to [protected] and the msg is delivered. I Can't understand the reason
plz help me

Dataone/2009-10/01 Date: 17th January, 2010

To
The General Manager Kind Attn.: Mr. Shivshankar Zha
BSNL, Dataone, Brodband Servies
Telephone Bhavan
Chati Galli, Bali Ves,
Solapur – 413 003

Dear Sir,
Sub.: Compliant against Mr. Chatuphale (officer sitting at CTO Sat
Rasta, Solapur, Maharashtra State….reg.
Ref.: My Telphone landline No. 2626305.


My brief details:

1. I have been a BSNL data one broadband home plan post paid service user since the beginning of broadband services in Solapur by BSNL, in fact I am the first customer to book for broadband service in Solapur. I use landline numbers one at residence with internet (No. 2626305) and other at my office[protected].

Brief details of internet connection problem:

2. I use internet through my home landline number. But since 11/01/2010 to till day I faced following problem while connecting to the internet:
• On attempting to connect internet several times a day of 24 hours, at one of the attempt I get connected to the internet then I use it after that I disconnect through menu. After few hours I again attempt to connect internet but could not be connected instead various messages are seen on my PC monitor such as error No. 676, 619, 691, 678 etc. Some times no DSL signal, some times good DSL signal but other errors even though I never changed my user name and password (As I saved them and connect from automatic short cut link from desktop) error No. 691 is displayed on my monitor. Strange fully when again at some other attempt it get connected automatically and easily. For example on 13/01/2010 in the morning I got connected, but in the afternoon I could not get connected and faced the above error messages (even error no. 691 too) but strange fully I got connected in the morning on 14/01/2010 again after 11.30 a.m. I could not get connected and faced the error no
……. 2
-- 02 --
691, even though I never changed my username and password. Thus, connecting problems and getting different errors at different attempts.

Brief details of my attempt to solve my problem:

3. First I got all my PC System, peripherals got checked from my hardware vendor and there was no hardware problem.

4. Then I lodged my complaint and explained the above problem:
• to the officials on the following phone numbers:
198, 2621555, 2721721, 2722181, 2721111, 2316799 etc.
but all in vein.
• On lodging complaint on 198 ( Docket No. 44681 dt. 11/01/2010), one Mr. Narote visited my home and inspected and declared no problem on 12/01/2009.
• On some numbers I got the reply of “Line is Ok”, “Tested found OK”, “Your internet connection has been reset or parameters have been reset” etc.
• On lodging complaint through 198, and personal visit/request Mr. Joshi from Chati Galli Bali Ves office has visited my house inspected my PC /modem etc. and declared there is no problem in the hardware and he too faced the same problem of error No. 691 etc as detailed in Para No. 2 above.
• But my problem has not been solved.

Brief Details of Complaint against Mr. Chatuphale working in CTO Sat Rasta, Solapur Office of the BSNL:

5. Then I decided to meet Mr. Chatuphale personally. I visited the Sat Rasta Office but I found Mr Chatuphale’s cabin /doors are locked at 5.20 p.m. on 11/01/2010. No body was present to listen to my problem. One Mr. Pathan who sits opposite to Mr Chatuphale’s wing/office met me whom I explained my problem. Thanks to Mr Pathan who respectfully guided me and requested me to use 198 and see Mr. Chatuphale on the next day if required.

6. Inspite of contacting many persons (of course Mr. Ashte, Mr, Talikoti, Mr, Joshi, Mr. Narote, Mr Shaikh from MDF) my problem has been till persisting,
…………. 3

-- 3 --

7. Then finally I decided to meet Mr. Chatuphale at his office at CTO Sat Rasta, Solapur. I visited his office at about 1.30 pm on 14/01/2010 and explained my problem and requested him to help me but instead of guiding and helping me Mr. Chatuphale behaved with very rudely and breaking all the protocols as detailed below:

Replies by Mr. Chatuphale are given below:

1. “ Mr, Kadadas your problem is in your hardware as they are more than 3 years old, you please buy new hardware from a vendor known to me thus your problem gets solved forever ”.

After my humble refusal to Mr Chatuphale he replied me as:

2. “ There are 9000 customers I cannot solve each and every body’s problem
and I am helpless ”.

I again explained and requested my problem then Mr Chatuphale replied me:

3. “ Most of the BSNL customers are facing the same problem, please do not
disturb me as I (means Mr Chatuphale) am studying for examination ”.

Again I humbly requested to help or guide me to solve my problem then Mr. Chatuphale replied me as below:

3. Mr. Kadadas this is BSNL you (Mr Kadadas) better leave BSNL and go to
some other ISP, and do not disturb me as I (Mr. Chatuphale) am studying in cabin alone. Please leave my cabin. Of the 2.36 lac landline connections 1.39 lac are disconnected, it does not make any difference if you leave us. Mr. Kadadas you may file a complaint against me and do whatever you can do against me.

8. After getting frustrating replies from Mr Chatuphale I decided to meet Mr. G. Ramesh (DGM) at Telephone Bhawan, Chati Galli, Bali Ves, Solapur (at about 3 pm on 14.01.2010) but in vain as he was not in office (out of station).

9. Then again I requested Mr. Ashte who with respect directed me to contact Mr. Talikoti who was sitting in MDF section ground floor beside Mr. Shaikh. Thanks Mr. Ashte and Mr Shaikh who spoke to me responsibly
….. 4
-- 4 --

10. Mr. Talikoti assured to solve my problem within 2 hours. Thanks to Mr. Talikoti who by changing port and password solved my problem (temporarily) from Chati Galli office.

11. Mr. Chatuphale’s rude, autocratic, non-coperative, irresposible etc. behaviour has compelled me to make this written complaint. Your are therefore requested to look into this.

12. My problem is till persisting & lodged complaint through 198; docket No. 45003 date 16/01/2009 time 10.55 pm.

Thanking You,
Yours truly,

On 3rd Jan 2010 the broadband connection in the phone no +[protected] got disconnected. The complain was lodged on 4th Jan 2010 on the IVR 198 and in the telephone exchange on 7th jan 2010. It is yet to be rectified despite getting assurance from the concerned SDO that it will be done soon.
BSNL charges Rs 750 /month for the broadband connection and my connection is being down for 14 days now, In the bill it wont be reflected that the connection was down and I will be charged for one month despite the connection being down.
The people of the concerned telephone exchange as they are working in the public sector doesnot report in the office until 11am and I had to wait from 10 till 11.30 to lodge the complain. No one pays serious attention to the problem and to make the matter worse, no one comes despite assuring on the phone that they are sending people.
I hope some actions will be taken as such inconvenience has cost me a lot of time.

Ref: Telephone No.[protected]

please note that I iam getting very high telephone bill. for Non2009 complain was booked and even sservices of std and mob. phone dialling were removed. Still phone is being misused by some one or
dynamic locking system is not working.

Please send the detail bill from 01.12.09 to 31.12.2009 on [protected]@yahoo.co.in

Swaran Singh
PE12, Northern Town
Bistupur , Jamshedpur.

DEAR SIR
GREETINGS
I AM HOLDING A PREPAID BSNL CARD AND THE NUMBER IS[protected] AND HAD RECHARGED IT WITH 1100 RS AND I HAD RECEIVED THE MSG FOR THE SAME BUT MY CARD IS NOT CREDIT WITH THE SAME AMOUNT AND TILL DATE.
RECHARGE MADE ON 12 OF JAN 2010
COMPLAINT LODGED 0N 13TH OF JAN 2010 COMPLAINT NO A1300136
SECOND COMPLAINT LODGED ON 16TH OF JAN 2010 COMPLAINT NO A1600088

TILL DATE NO REPLY TILL DATE.

REGARDS
ZENAB ELIYAS KHARODAWALA

Dear sir,
I have registered Complaint to BSNL Customer Care on[protected] Docket No 3497806 for Wrong Deduction of Rs.6. I have called Number of Team Leader there Name are Mr.Hamat, Mr.Mahadevan, Miss.Arti, Mr.Sikandar and Mr.Sikandar assured me that they will solve my complaint within 24 hours but he fail to solve and after ward he assured me that his head will call me at 7.00pm today but once again he fail. So i request kindly find out what is problem and please take proper action against this type of team leader.

Hi,
Pls see the above e- mail, I am sent the mails for followings officers but till now there is no reply so, request you to do needfull.

[protected] Forwarded message[protected]
From: Manju Gowda <[protected]@gmail.com>
Date: Mon, Jan 4, 2010 at 8:55 PM
Subject: BSNL Land Line.
To: [protected]@bsnl.co.in, [protected]@bsnl.co.in
Cc: [protected]@bsnl.co.in, [protected]@bsnl.co.in, [protected]@bsnl.co.in, [protected]@bsnl.co.in


Hi,

I am not able view the call details from past 2 months and attached which shows error Call Details in www.bangaloretelecom.com website, so that solve the problem at the earlist.

There is request / suggestion, why can you make life time free incoming call for land line phones as you now other service providers give the plans as above i do have 3 connections of land lines of BSNL .

Consumer No. 30550494

I need your positive reply at earlist.

Thanks and Regards,
Manjunath

Respected Sir/Madam,
I,Nanduru Mallikharjuna Rao,am a customer of BSNL prepaid mobile services bearing the number [protected].Sorry that i am unable to provide the exact dates in this complaint.My complaint is that last year in the month of december(I am unable to recollect the exact date somewhere around 1st 2 weeks i received a sms from the voice services 12555 regarding one LEARN ENGLISH pack for which we called the number and subscribed the pack for which Rs20/-was deducted from our balance, but the same day felt the need to unsubscribe it and called the bsnl customer care for its help in unsubscribing it for which we were guided to send an sms by typing in CAN LEARN ENGLISH to 12555.we did the same but with no result.This month on[protected] when i recharged my account it automatically got deducted off Rs20/- from my account.I called up customer care for their assistance and they provided me with different versions.1)the first person asked me for the number from which the sms was forwarded to my number and i mentioned that this time in the sender's field it was present as ONMOBILE but no number can be elicited.He took my complaint and said that he will forward it and it will be rectified in 24 hrs.2)i checked out that the number from which i first received the sms was from 12555 and called the customer care for the second time for which she checked the data base and asked me to call 1255530 and follow the instructions to unsubscribe the pack.I did the same and the result was that the ivrs service declared that i wasnt subscribed to any of the packs.for this the call charges was 30ps /min.3)the third time i called up the customer care to convey the same message and this time he asked me to call 1255580 and i did the same,but this time the call charges were Rs5/min,i called the number twice so that it can be of any help but i had to part with RS 50 nearly for all this hopeless venture without any result.4) for the 4th time when i called up the customer care to decide whether it was upto their reach /not finally the answer was to go to the nearest BSNL office and try for the solution.
this is all my anguish that as a customer i have faced for subscribing the voice service accidentally and left with no solution to unsubscribe it rather than parting my money every month for the service which i am no longer or have ever used.
Please provide me your help and suggestions in this regard so that i can retrieve my money back or atleast be saved from departing Rs20/- every month from my account.
yours faithfully,
N Mallikharjuna Rao.
[protected]
[protected]
VISAKHAPATNAM