Bharat Sanchar Nigam [BSNL] Complaints & Reviews

I lost my mobile phone. please block my SIM. My mobile number is [protected]....

Sir


I lost my mobile today. Please block my sim No [protected].

My Name is N.Ravishanker residing at Mounekolala - Marathalli
Date of Registration is[protected]
Registration No is : VMP/N-OYT-GNL/25256
CONSUMER No : 52518410

I got registration card 10 days back but connection not yet started ..
please do need [censored]ll as i need this telephone and it is very very important for my businesss .

Please do need full and activate my connection asap

Thanks in advance, .

My contact no
[protected]

I have taken bsnl broadband connection recently... am unable to change my password and tried to open the site...www.selfcare.sdc.bsnl.co.in is not at all working.. how can i change my password???
Also i have received a bill No.7040105 dt.06.12.2009 for Rs.2199 for the month of November 2009. Bill shows gross usage charges Rs.2259.45 and duration as 147 Hrs. which is not at all correct. Our monthly consumption is not more than 30 Hrs.
Please look into and do the needful.
Regards.
S. VENKATA RAMAIAH

Dear Sir,

Sub: Lost my Sim card

I have lost my Sim card bearing No:[protected] which was having BSNL Excel Prepaid in Chittaurgarh, Rajasthan. I request you to kindly block my SIM to avoid misuse of my number. Pls issue me the duplicate Sim.

As far as i am aware BSNL has introduced the student suvidha scheme in KERALA with an advertisement saying flat call rates throughout the day. The same thing was effective in case of sms at the time of introduction (no additional charges on festive days) till last day of previous year. I've been using this student suvidha plan since from the time of its introduction in 2008. Most likely thing I'd like to express here is that I've never been satisfied with their service ever from the very beginning.They were offering 2000 free sms each month; which was definitely an exclusive offer at the time of release!!! Soon after I got myself equipped with suvidha (94963 series), sager brought me aware of the hidden cheats that were accompanied with the sim.

As soon as I started sending sms, it came to my notice that there is "NO GUARANTEE" for the sms being delivered to the right person on time. Sometimes I cannot send sms even after a number of tries!! This used to happen often with my sim, for which I complained quite frequently to the customer care service. Usual guidance I've been getting from customer care is to switch off the phone and try later, refresh the service center no etc..however neither of the above solved my grievance. Somehow to ensure the delivery of the message being sent, I activated the delivery report service regardless of the loss of 10paise per sms. And i was happy to some extend. Next bad experience was regarding long sms. Even if when the delivery report was on, most long sms were not delivered to the recipients' inbox. I complained again to the customer service but still the problem persists. ""Sometimes even if its shown a successful delivery report, some part of it may be missing at the recipient side."" I could know the same only when the other party sends a reply regarding this missing message!!! I have experienced this quite a lot. ( Often I used to miscall my fellows after pressing the send button to make them aware than I've sent you an sms please ensure its delivered to your mobile or else ring me back to send it again.)

Another problem regarding sms is that if we send an sms with delivery report on, the sms will be sent for the time being and will take an hour or half an hour more to get a delivery report, that too an unsuccessful one saying that the sms was not delivered to the recipient and will deduct 10paise for the same along with a reduction in the number of free sms left for the month.

Also I don't know whether BSNL has a phase of enmity with BHARATI AIRTEL!!! No sms send to an AIRTEL no. has a timely delivery. Most times a single sms being send is ABSOLUTELY NOT DELIVERED to AIRTEL no's. I can guarantee the credibility of said statement. It is required to send multiple copies of messages simultaneously to ensure delivery to an AIRTEL no., even when the delivery report is ON. If you send three messages simultaneously, only one has a delivery guarantee and the other two will be lapsed with a service reply 'MESSAGE COULD NOT BE DELIVERED" along with a deduction of service charge for THREE delivery reports (see here two are not being delivered).

After complaining customer care frequently about all these disregards I found myself that keeping quiet is rather good as they will never adopt with my requirements, that much I was fed up with the service. Anyhow I was quite able to adjust with them upto the time being, Since my contacts being large nowadays, I could not afford a change in this number that I am using.
I am required to register this complaint not only because of the above said things, the main intention was because they charged me 80paise for each sms on 31/12/2009 and 01/01/2010. Since december 2008 I've never been charged for sending LOCAL SMS, all days (INCLUDING FESTIVE DAYS) It was quite one of the main attraction of the scheme student suvidha. All other service providers in INDIA are not providing special tariffs on festive days. Now I'd give an exception to RELIANCE customers, I hope they have some offer now. Anyway on 31st decemder of 2008 and 1st january of 2009, I experienced FREE SMS as per the scheme and on all other festive days of the year 2009 I had FREE SMS!!! But on 31/12/2009 and 01/01/2010 they charged me 80 paise for each sms...why is this happening to customers like me?? Do the Govt run telecom giant considers customers as fools?? I need to clarify this situation. Every other network atleast will send sms or inform through website regarding the non availability of free sms before the upcoming festive days.

..NEITHER I SAW ANY UPDATE REGARDING CHARGEABLE SMS FOR "STUDENT SUVIDHA" IN BSNL/KERALATELECOM WEBSITE NOR DID I GET SMS UPDATION...

I realised it only after losing money from my account. I'm confused, totally confused!!! Why the hell did they do this to customers, despite having any information in advance????????????????
Please register this complaint to take necessary and immediate action against cheaters like this.Suggest me a solution..I'd wish if number portability has come into existence.
My no. is [protected]

Dear Sir,
I have BSNL prepaid simcard the number is [protected]. Now I want to my call list of dated 24/12/2009. Please send that details to my mail id. It is a very great help for me.
Thank You

It is very bad experience that if i talk with the customer care of bsnl evdo so they says sir have u check your bil?, have u fill up true username? have u connect your device perfect? i became boring by them nonsense talking , And at last when i asked my friend who is service in BSNL Technical fluid so he said me that rigt now THere is a General problem with the all customers product so the server does not connect to internet , Oh my god Bsnl customers does not know this and they do the rubbish advice do this, do that etc. How rubbish this, Really last 4 days EV-do is not connecting to server and i had been break all my important work of internet. When this problem solved i dont know but I know that The bill would come at that time, So who will pay the amount that he does not use.

I am failed to open the my portal to check the usage of internet since last 4 days. The broad band is provided on my telephone No. 2515943.

Rs.5 are getting deducted from my prepaid account from the[protected],For the first 5 days some messages came to my phone about "Thank you for subscribing to subscription services" but no money was deducted.I haven't subscribed any of the services regarding this number.But after some time Rupees 5 started getting deducted from my prepaid account and i get a message "You will be charged Rs.5 for download",inspite i haven't downloaded anything....
Kindly help me in this regard.How to deactivate or unsubscribe to this service.
My mobile no is.[protected].

Dear SIr,

My mobile number is [protected] Account Number is :[protected]

I am using this BSNL connection for the past 8 to 10 months i hope BSNL is giving a good network and Private company i am not considered but three months ago there is a bill description and i went to Mandaveli CHENNAI and i cleared with AO guidance they told instead of accounting some other bill we added in your bill they told and they have apology any way thanks but this month also they send more than thousand my plan is Rs.225 and with tax it will come Rs.250 only but i came Rs.2036 right now i am in OMAN Muscat and my wife is using a net connection and she dont know whom to speak i called from OMAN today 06.01.10 at 12.00 clock his name is Mr.Anandan his mobile number is [protected] and i spoke to GR complex Chennai that number is [protected] no response so only i went in BSNL website and i have taken you id from the Directory pls do the needful sir I hope u will do it i am expecting your reply as earliest and send any reply to my mail ID sir.

if you want to contact in India TAMIL NADU Mrs.Kanimozhe Raja contact number is [protected]

Thanks & Regards
RAJA.S.K.
[protected]

Sir,

My mother has lost mobile phone having BSNL pre-paid SIM (bearing the no. [protected] issued in January 09) in Ranchi 3 weeks back. She has given written application in BSNL office to Block the SIM but it seems that the no. has not been blocked for any reason.On behalf of her I request you to please block the number.

Thanks & Regards,

Puja Sinha
Bangalore

dear sir
I Nidhi Bahal have been using broadband service since many days and from last few months my usage charges have been highly rated or what which has resulted in uneven billing amounts for a consecutive two months ,i.e. for the month of October and November.
Nevertheless in order to escape the unwanted formalities and delays i ended up paying both the bills and accordingly shifted the plan, but the excess billing amounts are not going to be refunded to me.
hence forth I request You to kindly order for the balance or the incorrect refunds in my case.
My broadband BSNL service is from the particular area,
Uttarpara Exchange,
Hoogly(district)
in West Bengal.

Dear sir, first i would ask sorry for entering a wrong company name in my earlier complaint posted here,

i have entered JARDEN CONSUMER SOLUTIONS OF INDIA under company name which should be BSNL. Kindly oblige.

my complaint is i request BSNL to kindly provide my full adress on my billing,though i have given them my complete full adress proof.

iam always finding difficult in getting my bills from my neighbour instead.

my fulll adress is
AFROZ KHAN K
NO 41 1ST FLOOR TAHERAS MANZIL
6TH D MAIM ROAD,APPANA BLOCK,
HMT LAYOUT.RT NAGAR BLORE-32
NEXT TO MEZAN DENTAL CLINIC- MOB-[protected]

I have surrendered my landline telephone no[protected] on[protected].The telephone bill dtd[protected] for rs189.00 upto the pd.[protected] has been paid by me on[protected] at tamluk hpo vide receipt no 1182.I have claimed for refund of security deposit amount but the same is not yet refunded as yet by A.O.(TR) O/OTHE GMT/KGP,BSNL.KINDLY take action for refund of s/d money .

hi,
I am using BSNL vennela plus plan,
When i message my friends 2 sms's are going. i.e. original+duplicate message.

I was requested customer care for solution. They said, messages->settings->sending options-> service center '[protected]'.
Remove this service center. clear it. Now restart. put the same number.

I did the same. But i was unable to put "+"...

Broad band not working for the past two months. Please attend immediately.

Sir,
Our Internet connectivity for the BSNL broadband service provided on Landline No 27901811 has not been working properly for the past several months and we have complained regarding the same to your customer care executives repeatedly. They have come and said that the modem provided is an outdated one .We have not been connected to the internet regularly for the month of November 2009 inspite of the same we got a
bill for Rs 8550 for not using the internet. It is possible that some virus must have entered because the
modem is kept on regularly . I request u to kindly look into the matter and reduce the bill amount as we have
never defailted on the payment of the bill so far from the time of the connection of the telephone till the bill of
October 2009.Pls give us an itemised bill for the month of No 2009 for the Broadband services Utilised.

Regards

Mrs Jeya kumar

Respected sir,

I am V. Sree Jyothi, Research Scholar, University of Hyderabad lost my mobile nokia 1661 on 29/12/2009 around 11.00 o clock morning in the University of Hyderabad Campus. i had a prepaid cellone connection with number : [protected]. this connection actually taken by my brother in 2005 (as i remember) gave it to me with in 2 months - as he left Banglore. my brother and myself do not want to loose this connection, so i continued with this number, and thus continuously recharging. when i lost my mobile i came to know that the SIM card i not matching with name and adress as at the time of proof provided. i was completely shocked that all these day my number has been recorded wrongly on someone else name. now i strongly want to block my number as i need that number .
within these day i tried to reach all possible contact but failed to do so. i went to police station but i could not give complaint as the connection is not properly recorded. the cellone staff are reckless in their services to record properly the names of connection holders.i have sufficient proofs in proving my self that i accessed that number from past few (5) years.

Sir,

I am using BSNL Broadband Internet Service. I used to check my usage of Internet access Twice or thrice in a week as I am using limited Broadband service i.e Home 500 plan 2.5 GB limit.

I am unable to check my usage of Internet since past couple of weeks. When I spoke to 1500 customer care of BSNL, they informed me they have changed the site as the old i.e www.dataone.in is under working and maintainance. So they asked me to login www.selfcare.sdc.bsnl.co.in and asked me to fill in the registration form on the website and I will be receiving a call from them (BSNL Customer Care).

I had just given another try and logged on dataone.in fortunately I was able to check my usage of Internet i.e on 1st Jan 2010. But now same thing has happened and I am unable to check my usage.

I tried to register userid and password, but I came across some difficulties to register my self. So tried to speak to BSNL Customer Care so that they may help me to register myself on www.selfcare.sdc.bsnl.co.in site, but they are not responding to any call whenever I am trying contact them. They are putting the call on music mode and no response at all, this is so embarassing and waste of time.

Further more, I came to know that the website www.selfcare.sdc.bsnl.co.in is such a headache that it does not update the usage details and most of the time it goes to search mode. www.dataone.in was the best site to know the usage details.

Therefore, I request you to take some necessary action against BSNL broadband Customer Care, so that we can check our usage on dataone.in website.

Thanking you

Regards,

Amer Aman