Bharat Sanchar Nigam [BSNL] Complaints & Reviews

I have BSNL Broadband connection at home. For the last 1 month or so, I am facing an issue where the internet keeps getting disconnected very often.

Like for example - I connect to internet and checking my indiatimes mail. Suddenly it gets disconnected. Then I login to the MODEM address which is http://192.168.1.1/ and notice the message that "ADSL Link Down" or "PPP Down".

I lodged a complaint and checked with the exchange. They came back saying there is some problem with the line/cable even though my phone was working perfectly fine. They said the line has a problem for the internet data and not for phone voice!! After sometime, the lineman called me and asked me if the phone is working fine... !! I kept on saying "I don't have a problem with phone.. but I have problem with Internet connectivity". The guys never understood... between all these the internet started working fine.

However just after few days (4-5 days), I again had the same issue and I again lodged the complaint. This time nobody from the exchange bothered to check on this complaint :(. From last 1 week, this problem has increased so much that I am unable to connect to internet at all not even for 1-2 minutes. Please do something. My phone is[protected].

BSNL usage details at http://data.bsnl.in shows me that I have downloaded a large amount of content in 1 and 1/2 hr during night. This usage details showed up to me even before the day o[censored]sage has come. BSNL authorities accepted that it was a transaction error but failed to rectify my problem saying that it has been used by me. I need proper action regarding this and they should correct their code base and data base so that these kind of errors might not happen in the future and they should aim at providing a better customer Care.

TO WHOM IT MAY CONCERN
Manomita sengupta
East maligaon
Dist-kamrup
Pin-781011
Assam

Dear sir/madam

My landline phone[protected] which is registered in the name of my father Mr. Ajit Kumar Sen is dead since 17/11/2009. I have lodged the complain on 17th nov itself. But til now its been more than 2months, no one from the BSNL deptt have bothered to address the same. I have even mailed the circle officer through mail and also other official verbally but nothing happened. Its really a big shame on their part. BSNL official being a part of public undertaking shows this kind o[censored]nprofessional behaviour. But the same cannot be expected from a private landline subscriber. i really feel that due to this kind of taken for granted behaviour one day private subscriber will be far ahead of the public landline subscriber like BSNL

Manomita sengupta

Dear Sir,
From Last 6 months I can't see my broadband usage of bsnl. I am a customer of BSNL Broadband residing in Kishanganj (Bihar). But there is no response from this site (bbservice.bsnl.in) from last 6 months. My name is Vijoy Ajmera and my Landline No. is[protected].

I am a BSNL customer,my mobile no. is [protected],kindly stop the daily sms from Bollywood Diva subscription (http://wap1.indiatimes.com/wapsub.html?t=subwapactress&p=dd&a=1) and also cancel my account from wap1.indiatimes.com.I have complained about this earlier but there was no response so, please solve this and don't cost me.Thanks/Regards Pravas

TO,
DR.Clement Dolma
I HAVE RECIVED AMESSAGE FROM TM-AWARD
U HAVE BEEN SELECTED 4 THE 2009 SHELL(IN'T)MOBILE DRAW.AWARD(200,000.00 PND)
SO PL'Z SEND SOME INFORMETION FOR MY
SHELL NO.-[protected],[protected],
sonu.[protected]@gmail.com

I had applied in August 2009 for broadband, there wasnt any response for about 2 months, when i was promised it was going to be done in a months time, so i followed my frequent Innumerable visits to the local telephone exchange situated at Verna, all they said what it will be done tomorrow, or they gave silly excuses like cables not working, no one bothered to repair the damaged cables either, then out o[censored]tter frustration I reapplied in december 2009 i was told i would get the connection in a weeks time, now its been a month, no response. BSNL employees needs to learn something called customer service and should the employees should realize the Importance of image/ brand building.

My phone no[protected] is not working since[protected]. Inspite of repeated follow-ups, complants to various senior officials and sms complaints to the GM and AGM of BSNL, UP(West) no one is paying any attention to my problem. As the phone is not working for almost the entire month, why should I pay the monthly rent and taxes for the said month when they will send me the bill in February first week? I think they are indirectly forcing/pursuading...

Sir, on 26/01/2010 evening i lost my mobile with IMEI number [protected] in which i put my new Cellone connection [protected] also. mobile was swiched off at that time. & on next day 1:00-1:10 pm i have tried to call in to that mobile number & sombody attended the call also. but im sure that they cannot use my handset to talk, because they need to have the hands free set for hearing. so prpably they might used other handset while i did the call. then i complainted to the police station also and they have also tried to call to that number & again sombody attended the call but not responding.
So i want to know that whether it is possible to get the imei number of that phone which they have used to attend the call??? if that so to whom i have to contact with??
it is necessary to me that to find out the hand set since it was a borrowed one & not belongs to me....Please help...

Challenge PG

I have a broad band connection of BSNL,Ghaziabad. The broad band connection was installed on 07.01.2010. From the date of connection to till date i am facing problems of connectivity and speed and also disturbance in telephone. At the time of installation, it was informed by their agent that you will get 200 to 256 kbps speed. But this is totaly wrong. In this regard I have made several complaints on 1957 and also on[protected] but my problem could not be resolved. Today I also wrote a letter to the G.M. B.S.N.L. Ghaziabad in this regard and sent by registered post for doing the needful in the matter. My telephone No. is [protected].
Please intervene in the matter so that my problem could be resolved.

Sir, i am an Student . I am an Bsnl Prepaid customer having no.[protected].I belong to Himachal Distt. Bilaspur . I am facing the problem regarding my caller tune. Neither i have activated any caller tune nor i got any of call from caller service but the charges has been deducted fro my balance.
At evening 26th jan i have talked to customer care but they do not register my complaint and told me to msz at 56700 by writing NCOPY. i have did all of that and six rupee charges again deducted. on 27th jan evening i again asked customer care, they said your complaint is in quie. wait for fourty eight hours. nothing happened in next fourtyeight hours. again i called on 28th of jan, but custoer care now said that no coplaint has been registered. they only told e the method to deactivate the service by consuming again two rupees.And no enquiry regarding my balance.
i have whole lists of calls and messages that i have recieved and sent.. i totaaly unsatisfied with custoer care and Bsnl. I want justice.

for the past 3 days iam unable to go to bsnls selfcare.sdc.bsnl.co.in portal to check my broadband usage and take print out of sep 2009 month. what should i do? The portal is containing virus. My antivirus is blocking the site to open once i typed the address and clicked search. Iam using avast antivirus. what should i do now? Is the problem with website or my antivirus? My friend also using avast got the same problem. Please someone help me immediately.

Sir,

My mobile number is [protected]. I am getting frequently miss calls & messages from 2 days i.e., 27th, 28th. that number is [protected]. Can u please send me the details of this number from where i am getting this call & with whose name it is registered & how can we take action against it

Please do me this small favour

sir i had purchased BSNL (nic card), from the BSNL office at a price of 2912/- when i installed the software and started to use the device, i came to know that the device is an older one, i mean that the device given to me is already has been used by the authorities of BSNL, i would like to know how to take further steps to get a new device or return my amount please give me the suggestion

Hi
I am using service of BSNL in U P East my no is [protected].
By mistake i have subscribed the WAP SUBSCRIPTION FOR THIS YOU HAVE DEDUCTED Rs. 30/- as monthly charge. Now kindly unsuscribe this service by immidiate effect.

Regards

My telephone number is[protected].

I had complained to BSNL, regarding my PHONE INSTRUMENT being faulty.
And that it needs to be changed, but the personnel who came to check said that the INSTRUMENT cannot be changed by the company, it needs to be changed by us.

What i am aware of is that the BSNL, holds the authority to replace the FAULTY instruments,
because this was done for us when we were in BANGALORE, so why different rules for different STATES.

Kindly let me know the actual situation, if this in actuality needs to be looked after by us or by BSNL.

nirmal.r.p

Siva Parvathala
Landline phone:[protected]
38, 2nd Main, 7th Cross,
Krishnareddy layout, Doddanekundi,
Bangalore - 560037
Dated[protected].

My residence above telephone is totally dead since[protected]. I registered my complaint with BSNL on[protected]complaint no. 1114) but no one has responded yet. Since[protected] I have been trying to reach BSNL Inquiry no.[protected]this was also dead),[protected]Bills related),[protected]KR puram DE ext office),[protected]Area manager) and[protected]Gen manager) but no one bothered to answer the call. Many times I personnally visited to meet the area AE & DE. No response to my follow ups.

But they are charging me with their bills regularly with out fail every month even though they are incompetant in providing services to the customers. In December 2009 bill they have charged Rs. 500 addl amount but I dont know what these charges meant for. There is no one available to answer my phone calls.

I am requesting your kindself to intervine with the matter at the earliest.

Thanks, Siva

sir, mai gamdhidham Gujrat ka custemer hu,maine 2 din pahle computer formate kiya tha,par ab pyaworld me login karta hu to, Macihne not registered <br>$$$ ka error ata hai mera mo.no .[protected] hai


sir pleace meri request par dhyan dijiye mai bahut paresan hu.

Iam using the landline of bsnl for the last 10years but i am very much dissatissfied with your service. my number is[protected]my address is 15 B. Manas nagar Jiamau Near Raj Scanning, Lucknow. ) i am bokking several of complaints for the last 2 months, the service man is coming to my home and doing nothing i cant even tolrate if this problem presist. Kindly service my complaint to the related authority for favourable response.

Hi,

I am having BSNL Broadband connection, and for the past few days the BSNL Landline is dead.
And i am not able to connect to internet and my office work is getting affected.

I have called Customer Care and logged a complaint and the docket Number is 394.

Please help in getting the line restored.

Thanks,
Nasir