Bharat Sanchar Nigam [BSNL] Complaints & Reviews

Sir,
My request dt. 24-11-09 regarding shifting of Telephone No.[protected] , I am sorry to say that same has not been shifted till date. The reason for delay of the said shifting is best known to BSNL Rohtak. However, if the said shifting is not possible at the time being , a WLL phone may please be providd at my newly residential address and as soon as the provision of cable is completed in the area the said shifting may please be made and the WLL phone may be converted into LandLine phone system.
Ravinder
M.No.[protected]

I am the subscriber of BSNL having the mobile number [protected].my number has been subscribed for "music station service 12630033 " without my knowledge . I am charged Rs.19/- per month in spite of my repeated request for unsubscription for the service nothing has happened . pls take steps to unsub the music station service 12630033 .

hI


My land line nos is 25449295 which has Voice and data ,

The Voice clarity is so bad that i can hear some one talking on the other parallel line
Data : I have been complaining to CM care , and have been to kammanahalli BSNL Exchange for more then 5 time , But the reply was will get it done by to day but its more then a month but the result is the same ,

Dear Sir,

I am having a Land line of BSNL at my residence. Land line number is 2230662 and is through Lajpat Nagar Exchange. Since last one month or so I am facing multiple problems like sudden earthing in line, disturbance during talk and sudden cut of line during talk. Since last 10 days, the number is lying DEAD and even on complaining on 198 on o2nd February 2010, the complaint is still unattended. Kindly like to see into the matter at the earliest lest I am forced and bound to surrender the connection due to improper and non-hospital attitude of your office/service providers.

Thanking you, Sir

Sanjeev Dutt
Flat No. AT - 2, Guru Nanak Tower,
118/183, Kaushalpuri,
KANPUR - 208012

I want to unsubscribe Wap Bollywood pack and i am getting a message from a No. 58888 in the that your sub ZBollywood of the days will be renewed on 13.02.10 to Unsubscribe click here http://203.199.70.160/site/t.jsp?i=737. I did not everthing but it was not unsubscribe and i also gave complaint to BSNL Custome care every month and Rs.30/- per month would be deducted from my balance. I have been facing this problem for more than 06 months and i lost more than 180 rs. So I request you to unsubscribe this service from my mobile No. [protected].
regards.

Sir
W e are totally dark about usage details with New website by Great Govt Babus We are astonished to get answer in only Explorer and dont know to technicalities The customer service attenders so pity they dontknow about abcd of broadband these people are wasting national resouces immediate actions is sought for such collusal handling.

My bsnl gurgaon landline no[protected] has no dial tone since last one month. I have registered complaint at 198 & 1500 but no one has turned up or rectified the fault till date

Respected Sir/Madam,
I,Ch. Phani sree Sitarama Raju ,am a customer of BSNL prepaid mobile services bearing the number [protected].Sorry that i am unable to provide the exact dates in this complaint.My complaint is this year in the month of February (I am unable to recollect the exact date somewhere around 1st weeks i received a sms from the voice services 12555 regarding one BTONMOBILE pack for which I Don’t call the number and subscribed the pack for which Rs20/-was deducted from our balance, but the same day felt the need to unsubscribe it and called the bsnl customer care for its help in unsubscribing it for which we were guided.we did the same but with no result.This month on[protected] when i recharged my account it automatically got deducted off Rs20/- from my account.I called up customer care for their assistance and they provided me with different versions.1)the first person asked me for the number from which the sms was forwarded to my number and i mentioned that this time in the sender's field it was present as ONMOBILE but no number can be elicited.He took my complaint and said that he will forward it and it will be rectified in 24 hrs.2)the Second time i called up the customer care to convey the same message and this time he asked me to call 12555 and i did the same,but this time the call charges were Rs5/min,i called the number twice so that it can be of any help but i had to part with RS 50 nearly for all this hopeless venture without any result.3) for the Third time when i called up the customer care to decide whether it was upto their reach /not finally the answer was to go to the nearest BSNL office and try for the solution.
this is all my anguish that as a customer i have faced for subscribing the voice service accidentally and left with no solution to unsubscribe it rather than parting my money every month for the service which i am no longer or have ever used.
Please provide me your help and suggestions in this regard so that i can retrieve my money back or atleast be saved from departing Rs20/- every month from my account.
yours faithfully,
Ch. Phani Sree Sitarama Raju
[protected]
Hyderabad

Respected Sir/Madam,

My BSNL landline number is[protected].I am using BSNL broadband for past 3 years.I changed my plan from Home 250 to Home 500C.But it is clearly mentioned in the plan that we will be getting bandwidth between 256kbps to 2Mbps.But my speed never goes above 220kbps.I have complained many time in my Barabazar Exchange but no action have been taken yet.Its a serious matter.
Hoping that you will look over this serious problem.

i am yogesh kumar from punjab district patiala city patran...i want to tell you that i was facing some problems in connection of internet service on 6 feb 2010 near about 8:30 . when i called in customer care center a man (Goutam ) spoke very rudely with me and second thing i noticed that man (Goutam) has no sense how to talk with the customer.And some times customer care employees do not attend the call till 10 minute

A question always arise in my mind that Bsnl employees must good behave like Airtel company, Spice,voda , other...

i hope by this complaint my problem will be solved shortly
Thank you
Yogesh kumar [protected](Punjab)

Sir,
With kind regards, I have state that we are very much disturbed and not satisfied with booking and delivery of Cylinders from M/s Amit Gas Service, Malda. I describe problem briefly as under:
1. They used to book Cylinder after 10 days from the date of delivery gas cylinder.
2. We generally, received cylinder after 20-24 days from the date of booking.
3. Can you imagine how one cylinder lasting for 30-34...

Hi
I am Awinash having a EVDO card of BSNL from last 5 month, i bought this connection after paying Rs2315 value of EVDO card but from last four month they charged me the rental of the EVDO card and each month i have to go the BSNL office, where people are not listening any request . this month i have paid the extra money as well. kindly help.

Sir,
With due respect,it is to inform you that I had paid the my mobile no. [protected] bill of amount Rs.458/- to BSNL through the internet banking on dated 20/03/09 by my A/C No.[protected] of SBI Rura ,Kanpur Dehat.
But the above mentioned bill had been paid by SBI 3 days later means on dated 23/03/09 to BSNL . Therefore my mobile service had been disconected and it had reconected with restoration fee of amont Rs.484/-.
So kindly requesting you to pay my loss of Rs.484/- . I will be highly obliged to you.
Thanking You.

Your's
Arvind Gupta
Satyam Medical Store Rura,
Kanpur Dehat
Mobile No. [protected]

dear sir,

We wish to inform that, we are having corporate group wide cell one connections. however the bills are generally received very late just before due dates not allowing lead time for payment processing after due verification.

for cell No.[protected] the bill for dec09 is already paid. however the outgoing calls are barred. we request you to provide reasons/explanations for same and arrange for outgoing call facility immediately since the company work suffers for timely communication.

i am yogesh kumar from punjab district patiala belong to city patran . sir , i want to tell you that interent any web sites is not opening from many days . i always use the internet by mobile phone not broandband. If i consult with the customer care centre of bsnl employees not good behave with us and always they always cut our mobile phone while we talk with customer care

i hope on you this complaint will be solved by this Email that i sent you by Yogesh kumar [protected]

i think it is my second time i am sending you compalint because first time i am not sure that my complant has reached or not?

I am a victim of BSNL corruption. I have my broadband connection from Bhoirwadi exchange, Dombivli -west.
No DSL lamp for over a week and the line man shouts angrily over the telephone that I have complained at 198. I made several visits to this deserted office - to get the reply saab aaya nahi! The telephone also was dead in the beginning now the telephone works. I also got some "hint" about "saab ko milo" "Saab log aisa Hai" from the line man with a boast "mera kaam thekko". If you want these services intact you have to make the customary direct or indirect payments other than your monthly rental. I made several complaints to the customer grievance portal of Kalayan Telecoms to understand that it corruption is not a superficial but a deep rooted problem here. Today the "Lord" of this exchange made a visit - rather unnecessary visit to check my computer - at a time I was in my work place (3:30 pm.). He then shouted at me over the phone that now I have to call him to get assistance - an assistance after 14 days - that too the mistake is not in my computer but BSNL machine. When I take the connection it now goes up to verifying user name and password. They have taken the assistance of private operators to harass BSNL customers - to destroy our computers and extract money. It is a very dangerous nexus between government departments and private computer companies to rob and extract money from ignorant BSNL Customers. I got this connection of BSNL broadband after waiting for over 5 years after bookings for it.
This is not my first experience of disconnection for more than two weeks in two years but the sixth experience. Broadband is a good avenue to extract money better than the old times when BSNL had the complete monopoly over its customers. I do not know what happens in other exchanges but this exchange is totally corrupt. The line man asked me to disconnect the line if I am not satisfied with the services but I am waiting with hope that my grievance will be addressed in the new emerging India and will get justice.

Sir,
My landline number is[protected]. I have been using bsnl broadband and was able to check my usage. In may 2009, i subscribed iptv on the same connection and got new password and user ID. since then i am unable to check my usage. It says that portal id and password are invalid... How to get the real portal id and password for my broadband connection?? pls help me asap

Sir, I have deposited my land line phone bill in your canning street office but the countrt clerk taken the bill Rs.529 /- instead of Rs.532/- moreover the bill meant for Dipen Dey Chowdhury , but he has taken in the name of tarikul Seikh ,Bill / D N No 33198 Exch code cbsh 273574, landline No:88708459 dt 29/01/2010. But my telephone No:ASP 2643993 consumer No: 1072870 Bill No:88703459, the amount was Rs.532/-. My question is how the counter clerk accept the amount without verifying anything? Why the counter clerk have not informed me that your bill will not accept this office as it meant for siliguri,

I shall be glad if you kindly refund my amount or adjust the amount with my biil.

Thanking you,

Yours faithfully,

DIPEN DEY CHOWDHURY
27, SARADAMONI ROAD,
P.O. SILIGURI,
DIST. DARJEELING
PIN -734001

Hi
i recently got GPRS actiavted on my mobile.later i wanted to change to the 230 rupees GPRS plan.for which i topped up my mobile with 400 rupees.then i conatcted the BSNL customer care and asked them for help on activating the 230 plan.they asked me to send a message GPRS230 to 53733.and i sent the message as told by them.but moments after iam getting a message saying activation not possible cos i do not have sufficient balance.where as the bal on my mob is 400.the bal that is needed on your mobile for activating the 230 plan is 300.
please advice on this issue

Sir,

Our services is not active since last three months ( Landline No: [protected], [protected]) have complaints a 100 times from bottom officials to the highest post (i.e. Mr. V K Mahendra Bsnl Pune Head) but no action is been taken, called to Mr. Soni assistance to V K Mahendra head Bsnl Pune says its like that we have complains of 1 year in vishrantwadi Pune we couldn't restore how come you so eager to get service in 3 months these the words theofficial are speaking with the customers I don't understand how come they eligible to have the privilege to hold the higher post in first place.