My residential telephone No.[protected] was not functioning from the month of August 2009 upto the end of almost December 2009. In between when the phone was not working, the connection was disconnected for non-payment. The bills payments were being made through ECS. The reasons quoted on enquiry was insufficient fund in my account at State Bank of Mysore, Vidhana Soudha Branch, Bangalore-560001. Though there was sufficient funds in my account this was the reasons given by Bangalore telephones. I lost so many important calls and also e-mails during this period, as I had unlimited internet connection also. For no fault of mine, heavy amountt was deducted from my bank account by using the ECS mandate given by me, for the non-functioning period including the disconnected peirod, in spite of my representation to the concerened not to deduct the regular monthly charges for the said period. Even now, the telephone and the internet is not working properly. However, the charges are being deducted through ECS. Now, I have decided to cancel my ECS. But, what to do for the amount already recovered for the priod of non-service?
Aug 14, 2020
Complaint marked as Resolved ![Bharat Sanchar Nigam [BSNL] Logo](/thumb.php?bname=1&src=bsnl.png&wmax=280&hmax=280&quality=90&nocrop=1 "Bharat Sanchar Nigam [BSNL] Logo")
Your complain has been analyzed in details. Call details have been taken from two sources - IN SCP and MSC. It has been observed that a call from your number to [protected] was made on 14th Jan, 2010 at 9:13 hrs and continued for 2400 sec i.e. 40 min. Call charge is 0.50 per min to other operators according to your mobile plan and amount deduction was 40 x 0.50 i.e. Rs 20. Balance before the call was Rs. 20.47 and after call was Rs. 0.47.
We don’t find any wrong charging has been done in this case. The SCP CDR is attached below.
Please feel free to contact us for any clarification. BSNL strives to provide you the best and transparent services.
With Best Regards.
DGM BSNL
# Answer Time Location Time Zone Duration Free Duration Debit Duration Credit Duration Charged Duration Currency Code Cost Served MSISDN Number of Events Volume Dedicated Account ID Main Account Balance Before Dedicated Acccount Balance Before Main Account Balance After Dedicated Acccount Balance After Location Number Country Location Number Region Location Number City Called Number Calling Number Teleservice Code Teleservice Name Traffic Case ID Traffic Case Name FaF Indicator Service Provider ID Account Group ID Service Offerings Community Indicator Network ID Details Cell Identifier Location Area Identifier Zone Type 1 Zone Type 2 Zone Type 3 Zone Identifier 1 Zone Identifier 2 Zone Identifier 3 #
1 14-JAN-2010 09:13:41 AM - 2400 - - - 0 INR 20.00 [protected] - - - 20.47 - 0.47 - - - - [protected] [protected] 0 Voice 0 Originating Inside HPLMN - - - - - -
04f41800289eb9 04f4180028 - - - - - - 1
2 14-JAN-2010 09:13:05 AM - 10 - - - 0 INR 0.05 [protected] - - - 20.52 - 20.47 - - - - [protected] [protected] 0 Voice 0 Originating Inside HPLMN - - - - - -
04f41800289eb9 04f4180028 - - - - - - 2