[Resolved]  Bharti Axa — delay in claim settlement. unprofessional behavior - claim no - c1278923

Address:

122004

I had taken a policy from bharti axa general insurance for my car on 27/04/2017 vide policy number fpv/12331995/2c/04/003575. While coming back from a meeting on 28-06-17 around 8 o'clock in evening i had a bad accident and car was badly damaged. Claim intimation was done on 30/06/17 vide claim number c1278923/f1101700. And since then ordeal of following up with surveyor, valuation person and investigator started with no revert from their side. Me and my wife called up customer care also several times and we asked them to take a complain to this effect but they said that investigation is going on and we would be contacted by investigator or valuer for it.

Also its we who had been calling them but nobody from their side neither surveyor or valuer nor investigator or anybody from bharti axa has called up to this effect not even once on their own to inquire about the accident or to understand the facts of accident.

But despite contacting them at their contact number provided by customer care several times there is no response from their side. There is no tat being followed, no response is given. I request the concerned authorities to intervene and get it resolved on urgent basis.

Thanks,

Nishant bakshi