Bharti AXA Complaints & Reviews

We purchase my car insurance from bharti axa general insurance on dated[protected] and also payment paid done from side but yet they not given me my car insurance policy documents. We are continuously follow-up with that's why we are not able to purchase other company insurance of my car no dl-8c-nb-7447.
We are counitnusly (Daily) call bharti axa customer care they told me today eod we will provide your policy documents

I already have a policy with bharti axalife. 2 days back the local team came and convinced us to purchase a child education policy by diverting part of fund from the existing policy. I requested them to wait and let me decide. But they forced and opted for the policy and diverted funds from my exiting account. I foresee not being able to pursue this policy and would like this to be cancelled asap. Currently, the local bharti axa life team or the customer service centre are not cooperating and confirming the cancellation. Please advise how to proceed with consumer protection if they keep on non-cooperating with me.

I am purnachandra roy, my policy no. Is[protected], policy name is bharti axa life elite advantage plan. I was submitted my bond paper for freelook or cancellation on the month of june'17. But still now i have not received any amount. It is my painful situation. So i have requested to you please refund my money as soon as possible. Please look into the matter sympathetically and oblige.

My name is anita charles and i live in the usa. I have been writing to your customer service for the past 2 years to resolve my issue and have got no resolution to it.
I have even written to the insurance ombudsman and they too referred my case but i have not got a reply from your insurance company. I have been repeatedly writing to customer service to give a solution to my case and have been terribly disappointed to note that they are least concerned about the customer and their hard earned money which we give to you. My hard earned money was with you since 2009 when i bought my first policy wealth confident...

In april 2009 i enrolled in wealthconfident plan no.[protected] with bharati-axa life in vellore, tamil nadu with an annual premium of rs. 60, 000 to be paid in two installments. I paid this premium for three years totaling rs.1, 80, 000.

In 2011, i moved to greater noida and in january 2014, i was leaving the country to immigrate to the us. I called the bharti-axa office to explain my inability to continue with my policy anymore as i would not be in the country. A few days later mr manish sharma (Who i did not know) walked into my office and introduced himself as area head, noida bharti-axa life (Manish. [protected]@bharti-axalife.com) i explained to mr. Sharma that i was leaving the country and i would not be able to pay any more installments and wanted to close my policy and get my money back. He suggested that i do a partial withdrawal and get another policy where i do not have to pay any more premiums and i would be able to get my money more quickly. And i agreed to his suggestion thinking he was acting with my best interests at heart and i was enrolled into this new sip[protected] in january 2014 and paid the premium of rs. 90, 000 with the partial withdrawal from my wealth confident plan. I believed him as he represented the company bharti and was not an agent and he did not at any point explain that i had to pay a premium of 90, 000 every year. If this had been explained to me i would have definitely not opted for this.

I told him clearly that i was leaving india and did not intend to return and that paying premiums will not be possible. He assured me that my investment would bring good returns. The next day he sent a man, rahul, to my office, with the papers for my signature. I trusted his advice and did as he instructed me, and sent other documents by email. I thought he was acting with my best interests at heart and did not ask any questions about the policy. I left india in march 2014 and the policy documents were delivered to my mother in tiruchirapalli.

In january 2015, i received a notice to pay a second installment of rs. 90, 000. This took me by surprise as mr. Sharma knew i could not pay any more premiums. I wrote to mr. Sharma and asked him why the premiums are continuing when he clearly knew that i was not in the country and i would not be able to pay premiums. I also asked the company about this sip plan and was told i had to pay a premium of rs 90, 000 for the next five years. I did not pay the second installment due in january 2015 and now i am told that my policy will lapse and my rs. 90, 000 will be forfeited. I wrote to the complaint. [protected]@bharti-axalife.com that this misrepresentation by mr. Sharma was totally unfair, unjustified and a lie. The complaints unit informed me that they had done necessary due indulgence and have not found any discrepancy at the time of policy issuance.

I do not live in india anymore and i am requesting the insurance ombudsman to step in and resolve this issue for me as soon as possible. I want to cancel the sip[protected] and my money returned to me. Mr. Sharma misrepresented the facts to me. My mistake was that i trusted mr. Sharma in what he explained to me. Alternatively please guide me as to what i need to do.
Old policy – wealth confident[protected] premium 60, 000 pa
New policy – sip[protected] premium 90, 000 pa.
Name of policy holder - anita charles

I have in april closed my policy wealth confident[protected], i request you to please close my new policy sip[protected] and return the money back

Thank you for your help

My email is [protected]@yahoo.co.in

Bharati axa insurence agent prepared an insurence policy this year the bike is purchased in 2015. It's on-road price is 65000.
The agent has created its idv. As rs.25000 only. Without any consent of the policy holder.

The agent has estimated its price as rs.25000 only. Is it possible for the company to provide a 2years old 2ooookm. Run hero hf. Deluxe bike.in such a low price. Actually it is a fraud with customer that without taking his consent your agent devalueate the bike so much

Dear sir
I lodged a claim for my car no. Ch-01-ap-6530 on 21/08/2017. Which was settled last month for rs. 7794/- but till date it did not credit in my sbi a/c.
I approached to mr. Daleep singh at jaipur branch, he told me that your claim has been come back due to wrong ifsc code. He told me that send him a/c statment though the claim may be credited in your a/c.
It is about to one month has gone, i have mail my a/c statement twice to mr. Daleep singh on his email - daleep. Singh. [protected]@bhartiaxagi.co.in. I have call over phone him many times, he replies that your claim is in process.
Please resolve the matter as early as possible.
Regards
Ishar singh sethi
[protected]@gmail.com
[protected]

Dear authority,

I am dhaval nitinbhai panasara
I have 2 policy of my family
It is aajivan sampatthi
Pol. No. :[protected]
Pol. No. :[protected]

Problem :

Its last payment date is 28/10/2017. And why company is debit my amount before 15 days.
I am not interested to listen your argument and all. I want my amount returnee within a 2 days. I will pay as per my conveyance.

Dear / sir madam,

I have purchased bharti axa policy no is[protected] thru broker sridar broker on dated[protected] by mr. Naveen singhaniya mobile no [protected] & amit via online and he said you have sanction load against this policy by 2-3 month later but after 2-3 month these guys are not pick the phone. I m not afford this amount. So please refund my amount and case file of these fraud men. This broker is use the name of reliance capital finance and totally forud.

Regards.

Vakil kumar
[protected]

Dear sir,
My name is pradeep ramakrishnan. My wife (Mrs ramya pradeep) purchased a health insurance policy for her mother (Mrs vathsala ravikumar) from bharti axa in sep 2016. Policy number : q0095190.
At the time of purchase of the policy, it was mentioned to the sales person that my mother in law was diabetic and the sales person asked for recent sugar test report for the same. I emailed him the report and then the policy was shipped to us.
On aug 24, 2017, my mother in law was hospitalized at sri ranga hospital, chennai and a cashless claim was filed. This claim was honored by bharti axa after several follow ups. However, on aug 29, 2017, my mother in law was admitted again at sri ranga hospital, chennai for an illness and the doctor recommended that a surgery has to be performed to remove the gall bladder. When a cashless claim was filed with bharti axa, they declined it quoting that the patient being diabetic was not disclosed at the time of the policy. We had to pay the entire hospitalization cost (Approx rs 60, 000) because of this. I registered a complaint with them and submitted to them all the email conversation i had with their sales person (Which had clear proof that the sugar test reports were submitted at the time of purchase of policy). I have sent several emails to bharti axa requesting for status of this complaint but i haven't received a satisfactory response so far. Please help me in getting the hospitalization cost reimbursed by bharti axa. I have all the email correspondence with bharti axa with me but i am unable to attach those pdf files here. If you need those emails, please let me know and i can email you the same.

Thanks,
Pradeep ramakrishnan

Hi i have made a claim on 27/07/2017 and had coordinated so that my documents are submitted but still i have not received my claim and when i call customer care they say my claim is in process and kindly contact mrs. Sarma chavan who is looking on my claim but her cell is jus ringing and no reply and my policy is going to expire in next 7 days so can't you help me what to do as no reply from anyone.

Regards,
Deepak d desai
[protected]

In difficult times (Or even in normal times), bharti axa is definitely not something which one wants.
I bought a policy 5 years ago, wanted to cancel it during free look period but cudn't. Finally after 5 years of wait, when i am eligible to withdraw my money, the company simply isn't responding. They are not even willing to take complaint. I don't know how such cheats exist even today.
Bharti axa life insurance take action on this immediately.

My policy number is[protected]

I used to get frequent call from bharati axa life insurance company insisting me to take policy with them; they promised me of assured loan from 15th day of commencement of the policy.
Below are the loan details as per their commitment:
Loan amount: 6l;
Roi: 2.5 k per month first 3 years and if not able to pay then they will recover end of the policy on 10th years;
Policy terms: 10 years;
Yearly payment: 50 k;
I will get the balance amount (Apart from 6l + 3 years interest) end of the 10th years.
Below the contact person who approached me:
Document collection and process:[protected] and [protected] (Name – ramya);
Document collection: [protected];
Document verification:[protected];
Amount collection via online: [protected];
Kotak mahendra bank verification:[protected];
Policy incharge: [protected] (Arumugam);
Policy advisor: [protected] (R selvanarayanan);
I have taken the policy[protected] and paid 50 k to bharati axa life insurance.
They gave me confirmation and commitment that they would process the 6l loan from kotak mahendra bank after i had taken the policy from them, the executive (Ramya) had first told me that the amount would be credited by the of the august-2017 and with no money credited, she asked me to wait until the 15th of september-2017, finally she confirmed that the policy amount (50k) would be returned within 90days (From the commencement of the policy) if loan not processed but nobody is responding my calls since then and all the numbers are switched off /there are not reachable (Tried via whatsapp also), finally i came to know, they have been cheating many innocent people like this and i would request you to return my money since i am in critical situation now. Thanks

Again i got from ramya on sep-22-2017 after i reised complaint and details below

As your executive spoken to me on 22 and 23 september regarding my complaint.
She (Ramya) again assured me to process the loan based on bharati axa policy and amount 5l will be credited in my account on 25th-sep-2017 or 26th-sep-2017 and if not possible then my mount 50 k will be refund,

So she requested me sent mail like i have wrongly understood the policy and she didn’t tell anything about loan like that. I didn’t sent mail like her request and i know your executive cheating me again.

I have recorded her telephone voice and whatsapp history as per my lawyer advises and i don’t want lose my money.

I have noticed this issue to selvaram and arumugam before raising complaint but they didn’t helped me to fix so that i raised the complaint.

I need my money 50k return back as per the commitment and i don't want continue the policy with bhara axa & cancel my policy & return my money

I have sent many mail and requested to rerurn my money back but non of them taken action about my request :

Complaint
https://www.consumercomplaints.in/bharti-axa-fake-wrong-commitment-c1701203

Mail sent below the id :
Complaints. [protected]@bharti-axalife.com
Head. [protected]@bharti-axalife.com

Today i have received 6 calls bharati for some stupid investment plan. I have not shown any interest on any web site. I have asked your agent raj for clarification that how did he get my no?? That stupid guy was explaining me about his plan...
I dont want to received any call from bharati axa. Last no where i had word with raj [protected]. This is just such a ridicules thing that after informing that put my no in dnc i am receving call from bharati axa.

I am a senior citizen. I have been cheatedby your bangalore infantry road branch bharti axalife insurance staff
Mahalakshmi mohan & venkatesh. I got refund for bogus health insurance policy[protected] which this branch is not authorized to sell.
Another policy[protected] i was cheated by the same staff to the tune of rd.1, 00, 000 which is a very big amount for a retired person like me.
I have made complaints since 3rd july 2017 till date to complaints cell, head customer care and also to service.
I am not getting my refund.
Some one in the organization please help me to get refund.

I make the policy at bharti axa life insurance with policy number[protected]. My premium is of rs. 35000/- i dident get any call or message from your company.
The amount of policy is taken from my account without informing me. That money is for my other important work. I will call you if i want to give you the amount of policy. But your company took money (Rs. 34492/-) from my account without informing me
You have to return my money which you withdrowl from my account. You have to debit it in my account.
Thank you

I surrendered my policy no[protected]Bright star plus) at hardwar branch.

Date of surrender — 16th august 2016 by registered post.

Till date i have not received the surrender value of my policy from the branch/bhartiaxa

The policy along with other required documents (As told by bharti axa in their mail) was surrendered.

I provide all details in my covering letter

Sir
Namskar
I have policy no[protected] that is sold by smc broker no 023142 by mr naveen saxena. Who has cheated me to sell this policy. Mr naceen saxena who told me that he is the senior manager of max life ins. Company and told me all my max life insurance policies details and said that our company has got a grat profit and she want to distribute among her all costumers so. On ur policy is also rewarded for some profit, and to get it u should activate ur own code in the company. For this code plz buy a policy. Firstly i rejected him and said no. But after some time another person called same things. A one month discussion i agree than according to mr naveen saxena, who said that it is only for code activation when ur code activate than this amount will be refund with ur profit so i bought this policy but now mr naveen saxena and his company mate's never response me and my call. All that profit and my policy amount i have got nothing ever they are not receive my calls. I don't know what i do. Now i confess that all tbat calls and person are fraud. Now i m so terrible and my economic crisis fall on me i have no money to survive these policies because my all salary is 2lakhs per year and that person cheated me 232000rupees in different different policies. Max life, future generali hdfc. I m in serious conditions my economic problems plz help me and cancel my policy and refund my money. I have compliant in irda also i hope u will help me in my problem and clearly instruct to that smc broker
Plz help me
Thanks
Waiting for ur good response

Dear concerned,

I am very sorry to say but your service is very pathetic. My patient mr. Maman singh (Policy no ihs/q0073889/2c/01 is admitted in paras hospital (Gurugram) from last morning. And we are keep on chasing you for giving the approval. Which you guys are not giving. We have paid all the premium from our hard earned money on time without any reminder. Then what is the reason for not giving approval...?? It's been two days. Pl look into the matter seriously and provide the approval on immediate basis.

Dear sir
I am singh mukeah. My claim no is c1243219/f1067635. Policy no 55599553 date of loss 19 apr 2017. I submitted all the documents in may 2017. There is not any claim given to me. Plz take appropriate action. I asked many time but nobody gave positive signs thatswhy i complaints here. Plz try to understands my problems and kindly take action.
Thanking you
Yours faithfully

मैने पालिसी न.[protected] व[protected] दिनाक[protected] व[protected] मे लिया था जिसका पेमेंट अभी तक मेरे एकाउन्ट मे अभी तक नही आया है आपके लखनऊ कार्यालय द्वारा यह कहा जा रहा कि पैसा आपके एकाउन्ट मे भेजा जा चुका है मै लगातार अपने बैक के एकाउन्ट को कई बार चेक करा चुका हू लेकिन मेरे एकाउन्ट मे अभी तक कोई पेमेंट नही पहुचा है आपके कार्यालय कर्मचारी द्वारा कहा जा रहा आपके एकाउन्ट मे नही पहुचा है तो मै क्या करु, मुझे विवस होकर कानूनी कार्यवाही करनी पडेगी जिसके समस्त कानूनी खर्च की जिम्मेवारी आपकी होगी, मै आपको एक सप्ताह का समय दे रहा हू,
बृजलाल वर्मा एडवोकेट, लखनऊ उ. प्र. [protected]