Blue Dart Express Complaints & Reviews

DATE- 29.03.2010


To
M/S BLUE DART COURIER SERVICES
OKHLA PHASE-2
NEW DELHI-110020
PH-[protected]


KIND ATTN :- MS. JYOTI

AS PER TELEPHONIC CONVERSATION WITH YOU THAT MY DOCUMENT REACHED AT 121, DSIDC SHED OKHLA PHASE-1 NEW DELHI-110020.BUT COMPANY SHIFTED TO A-220, OKHLA PHASE-1, NEW DELHI -110020, THEREFORE COMPANY TRANSFERRED ME TO M/S BAKSON DRUGS 12A/1, SECTOR-2, PARWANOO, DIST-SOLAN, HIMACHAL PRADESH-173220. I GAVE YOU EACH AND EVERY DELAIL 10 DAYS BACK BUT TILL DATE I HAVE NOT RECEIVED ANY DOCUMENT.WHAT IS THE PROBLEM I DON’T KNOW.


PLEASE EXPLAIN ME AS SOON AS POSSIBLE. YOU ARE ALSO NOT PROVIDING ME DOCKET NO.

I AM WAITING FOR YOUR PROMPT REPLY


THANKING YOU

SUBIR CHAKRABORTY
MOBILE NO- [protected],
OFF NO-[protected]

to,
blue dart courior service
ahmedabad.
sir
From last 3 days my courior is with your local office, inspite of informing him on the phone many times for my available timings they fail to deliver at that time. they always come by their own time and place a chit sorry to have missed you. when i call they disconnect my phone. so resquisting u to give me a phone no of your head office so that i call them.

DR KAUSHAL VYAS
AHMEDABAD
[protected]
DT 29-4-10

Blue Dart Express Limited — Smoothie maker not delivered

Order no 1562880 Invoice no[protected] Invoice date 3rd march 2015 Cin no U51900MH2008PTC186779 Not delivered so far

i completely agree with the above...

the wrost experience was mine when i ordered a product which has to be courier through first flight courier company (LA0423148)...
it has to travel from hyderabad to raipur...

but the fools traveled it from hyderabad to indore indore to nagpur and nagpur to raipur which took 5 days the hell is the service and i didn't get the product yet...and no customer responce is there...the route can be hyderabad to nagpur and nagpur to raipur...but what to say ...suffering is for only customers not for others...

the wrost experience...with first flight courier their seervices and customer care support...

i have send 19 emails of complaint but they not even answer me one of them...

they not even pick up the calls and give right informations only postponed dates nothing else...


all the reviewers i want to tell you that be aware of this and choose a good courier servics...

Dear Satyajit


The courier vendors require the phone numbers so that the concerned company or the bank who has sent you the courier can keep a record of it.

the POD number is recorded in the company's record and helps it trace your courier as the courier vendor may falter at times..

You should not argue with the vendor as he is not asking for anythin wrong.
Incomplete records make it hard for the company to trace.

so please cooperate with the vendors, they will not distribute your personal numbers or call you..its kept confidential and that is the rule.


thanks

i also sent courier thru bd. But i never had such an issue

[protected] - missing my ordered watch.Please help me on this.

Sir / mam,

This complain was launched again pension dept not for Blue dart company...

Blue Dart — not delivering in ghatkopar

one of my relative couriered some online gift from Bangkok online, but its not reached to me , i check with blue dart they said they do not delivered in our area they asked us to come to their office and collect, if they know they are not going to deliver why they accept the delivery.

this is my 2nd time experience

not proper answer and behavior my courier

my way bill no [protected] not delaver my address please action this company

Dear All,

BLUEDART is one of the best couriers in India, but as per my view, its service is very bad. An important Docs had sent from BBSR to Cuttack, which is only 30km. distance. Couriered it on 12/06/2010, POD- [protected]. Where other courier delivered in the same day or very next day, till 15th docs not delivered in Cuttack.

When called to the BLUEDART office in BBSR and Cuttack, no one is picking up the phone.

In this compititive market, if this type of service provided, I'm sure people will change their mind. We prefer better service not good name as BLUEDART.

SWARUP BEHERA

Hi,
I also have similar experience with BlueDart, Bhubaneswar . They are also rude and just do not deliver consignments to areas well within the city limits. One of my consignments was returned back to Mumbai and then routed through another courier - in the process it took almost a month to get the material. Unfortunately most of the courier services in Bhubaneswar are bad. I have a better experience with First Flight courier.

I also agree with the statement, 'we want service in place of brand name', since we pay for service not for the brand name.

Not sure, how we can really take these guys to task..

Venugopal Prabhoo
Bhubaneswar

Dear All,

This is to inform you that, Blue Dart service is something like your eyes turn blue in dark light.

This is real experience which I had today only and wanted share with you.

I suppose to receive an envelope from Mumbai and to be delivered to Bangalore residence address. I got tracking number from shipper and checked on web it found to have mentioned flight delayed. I called up customer care (CC) they confirmed that it would be delivered before 6:30PM. I called again at 5:55PM CC confirmed delivery boy left office for delivery. I was waiting at gate till 6:40pm but no one turn out. I checked again on webpage, it found have documented with address incorrect.

I called CC again and requested why the consignment was not delivered, she didn’t have answer and she mentioned that delivery boy has reached back office. I questioned her again why the delivery boy didn’t contact the customer. She mentioned that the consignment may not have contact number. I confirmed her that the shipper was requested to provide the mobile number on the consignment and was confirmed to be documented on the same. She was asked with consignment available address. She mentioned to contact Mr. Praveen at Blue Dart office.

When I reached HSR Blue dart office one of the executive requested for airway and checked that the envelope was available at the office. He requested me to wait in the lobby.

Another executive reached me with the envelope, and started explaining me that the delivery boy who suppose to visit my residence area is on leave and some other person visited. Then I asked him to check the address and number on the envelope which found to available. Later I asked him whether the delivery boys does not have mobile or a rupee to call customer to confirm address. He didn’t had the answer for that. Then I asked him why the posting has been mentioned on the web that the address was incorrect. He didn’t had answer for that also. I also shown him the same address used for FedEx and DHL who can deliver the consignment why Blue Dart being more domestic can’t deliver the consignment?

I found that they didn’t have answer for the questions raised.

If you compare prize for the shipment (higher than any other local shipper). They can’t provide the service which is within their limits.

Sanjay

BLUE DART is he worst courier service at BHUBANESWAR. THE DELIVERY AGENTS ARE CALLOUS ADAMENT AND SOME HAVE CRIMINAL TENDENCY. THEY EXPECT PERK AND MONITARY BENEFIT TO DELIVER URGENT PACKETS.THE CALL CENTRE OFFICERS ARE INEFFECTIVE AND CALLOUS. I Have bitter experience relating to consignment no-[protected] despatched from Chenai but I have not received the parcel yet. On tracing the consignment I found that the delivery agent has falsely mentioned "Consignee Not Available At Given Address". This is quite false. The delivery agent did not visit my place a tall. I contacted the BULE DART office on 10.12.2010 and they promised to send on 11th again today I contacted office and the delivery agent but they expressed their inability to deliver my parcel before noon. So nobody sould send any document through BLUE DART courier specially when it is destined to Bhubaneswar

Blue Dart — very poor services

i am very disappointed with the services of blue dart moradabad. i was to receive a mug from zoomin which was shipped on 7th through BLUEDART - [protected] but i have not received it till date and i had called the moradabad thrice but the person who picked up the phone responded stating that our staff is very bad and i admit that the services of our centre are poor and i cannot help you. why are we ppl paying so much to this reputed company if we come to here such answers pls justify????

Santosh...
yes this blue dart service is really bad.They are not thinking the policy they running their company will drown them.In my case they are refusing to deliver my letter from a bank saying address written in letter is not matching with my actual address.But cum'on is it really possible to write each and every detail of my address.The letter has my Quarter No, Flat No, Pin Code, Land Mark, name of colony where i live.By the way i lived in a very know place in kolkata as it happens to be a Headquarters of Central Government Department.So it is obvious that there is n alternate address and hence no mistake.But these shameless people say even a minute road no which is not regularly used by us is not in the address.They need to know i live in the Flat not road where they have to deliver the letter.Matter still just between two parties, i haven't gone to consumer court till now but i am seriously considering that.

blue dart bele ko juta chappal se mar bhagao

i disagree to above as the company adhere to the policy laid down by the consignor and the courier company cant deviate the same.if somebody has the bitter experience he can contact the shipper/consignor of the said packet and get clarified and can get their pkt by clarifying with the consignor..as i had the same experience with blue dart once upon a time.But when i spoke with the consignor i could able to understand the problem why bluedart did not delivered my packet.latter i corrected the problem with my address and now i am a happy customer of Bluedart.I think the best service provider is the bluedart.

s.k.das/nayapalli/bhubaneswar

the service for Bluedart is indeed very bad. My student has been trying since so many days for delivery of a particular polymer (PGA) procured from Sigma, Bangalore, but Bluedart has not been receiveing any calls nor is responsible (they say) for any damage or loss or delay.

I have been trying to call on[protected]which doesnot exist) and the other numbers like[protected]never ever picked up any call) keeps ringing and there is no one to receive it.

I wonder, it courier services were for easy and quick services, then Blue dart should not have been registering for this cause, and it should be penalised for the same.

Very very poor services.

Mousam Choudhury

WEF 24/11/2008 CONTACTING TO BLUE DART REGARDING CREDIT CARD DELIVERY, BUT NO RESPONSE IS RECEIVING AND REQUESTED TO DELIVER THE CREDIT CARD AFTER 5.00 PM BUT REFUSED TO DELIVER. REQUESTED TO DELIVER MY OFFICE ADDRESS VIZ. CONTROLLER, CQA(A) KHADKI, pUNE-411003 THIS REQUEST ALSO THEY ARE NOT ACCEPTING. KINDLY LOOK INTO THE MATTER. MOBILE NO. IS [protected]. I HAVE CONTACTED AXIS BANK CUSTOMER CARE ON 27TH NOV 2008.

dear
Sir

my debit card is not dispatching if refrence number is blue dart AWB [protected]

dispatched date on 07/23/09 but iam not reciving

please informationthat my card

mobile number [protected]

thanks
yesu

Very strongly agree, ridiculous service levels even in Ahmedabad!!!
I was at home also, even then I got nothing! & customer care person says, "Thank you for calling Blue Dart", and bangs the phone in my face!!!
Is this customer care service, or customer penalize service?!!!

i want to cancel my policy my policy no. is[protected].policy is cancel now & cancel date is 11-12-09 courier date 15-12-09 but i don't have received still now so plz do something

Blue Dart Courier — hidden charges

I have sent an item through Blue dart courier , I was charged Rs 1060/- , when it was delivered the perso who recieved this package he was charges Rs 300/- .
Now I want that Rs 300/- back.

you are right, There should be a huge penalty on Blue Dart...

Yes, all these cuourier companies are playing with people like they (ATTEMPTED DELIVERY ETC..) fooling the people. Need to ban in some aspects like this such a prestigious company like bluedart. Also charging more money. Company waste of affording it.

Bluedart — mishandling of courier and weeks delay in delivery

Hello there,

I had faced immense problems from Bludart Regarding a particular packet. Here is tracking no. [protected] which was small packet From AXIS BANK.

The packet was there in the Bludart madinaguda,hyderabad office for more than 10 days without much effort to deliver. Their person tried to deliver on a sunday 10th apr after i followed up 5-6 times by making calls. They informed me that someone is going to deliver by 12 - 12:30pm on 10 th apr. No one came in time and i did wait and finally left house at 1:30 pm. Once i am back home i saw the slip from Bludart with "we missed you ". From monday onwards i called and followed up for again 5-6 times but no delivery of the packet happened. Finally, i lost tremper and shouted and then they delivered after 12_13 days of frustrations and mental tensions.

Can you take some action so that others dont face the same problems in future.