Blue Dart Express Complaints & Reviews

This is regarding non delivery of shipment AW No. [protected] through Blue Dart which contains new PAN card of my son (PAN Card No.ASYPD9098B) issued by NSDL. I regreat to notice that the same is returned to origin by M/s Blue Dart which is absolutely the example of the poorest service and negligency by M/s Blue Dart. I would like to inform that I have been interacting with M/s Bule Dart over telephone / mail since 05.10.09. I am really surprised to experience so bad service even after geting the apology letter from M/s Blue Dart as below.

Moreover, we are always at our home since 03.10.09 till 10.10.09 except on 08.10.09 which I have also mentioned in my letter to M/s Blue Dart appended below as well as informed to M/s Blue Dart over telephone requesting not to deliver the shipment on that day. I am surprised to notice that Bule Dart person came ONLY on that very date (08.10.09) indicating the same writing the message on the outside switchboard. Even after that I contacted M/s Blue Dart twice on yesterday i.e. on 09.10.09 and M/s lue Dart confirmed me that the shipment shall be definitely delivered by 10.10.09, but surprisingly I have noticed that the same has been returned back to origin.

I regreat to express my above experience is an example of the poorest quality of service and negligeny from M/s Blue Dart.

Tnanking you,
Nirmalya Das
[protected]

The following are the correspondences I had with M/s Blue Dart..............

-- Original Message --

From: "Nirmalya Das"das.[protected]@rediffmail.com
To: [protected]@bluedart.com
Subject: Re: RE: Shipment AW No. [protected] not delivered
Dear K.Pushpa Menon,

Thank you for your prompt response. However, I regret to inform you that the said shipment is not delivered to my address till 6:20 pm today i.e. 6th October though it was confirmed by your local representative over telephone. Further I have another shipment with AW No. [protected] addressed to my wife Sangita Das for which also I have not received the courier till now.

I therefore request you that necessary attempt shall be made on 9th October positively as we shall not be present in the said address on 8th October as already confirmed in my trail mail.

Thanks,
Nirmalya Das
[protected]
[protected]

On Wed, 07 Oct 2009 14:16:41 +0530 wrote
>

Dear Sir ,

Please accept our sincere apology for the said incident .

We value your feedback and sincerely apologies to you and to your
consignee for the inconvenience caused to you regarding the same. We
have escalated the matter to the respective service centre.

The feedback is shared with the respective concerned and also brought to
the notice of the senior management .Would also ensure necessary
corrective action is taken at our end so such incidents are not repeated
in future.

Please note we have coordinated with the service centre and prioritizing
the delivery .

We regret the inconvenience caused to you on this incident .Please treat
this incident as an exception not our standard of services that we
strive to attain for our esteemed customer .

Please get back to us for any further clarification.



K.Pushpa Menon│Assistant Manager-Customer Service │Blue Dart Express
Limited, 4th Floor Elegance Tower, Non Hierarchial Commercial Centre,
Plot No-8, Jasola District Centre, New Delhi-1100076 +91 [protected]│
[protected]│ * [protected]@bluedart.com www.bluedart.com


-----Original Message-----
From: das.[protected]@rediffmail.com [mailto:das.[protected]@rediffmail.com]
Sent: Wednesday, October 07, 2009 1:39 PM
To: SUNAINA S. /CS /DEL NRO/A.MGR; MENON PUSHPA/CS /DEL NRO/A.MGR; MANJU
/CS /DEL NRO/SR.RM; SONAL S /CS /DEL NRO/A.MGR
Cc: ARUN NAGPAL /CS /HO HQC/VP
Subject: Shipment AW No. [protected] not delivered

Email id :das.[protected]@rediffmail.com
Tel no :[protected]
Shipper/Consignee/Third Party :Consignee Comments :
This to inform that the shipment forwarded with AW No. [protected] is
not delivered in the mentioned address "C-127 Kendriya Vihar, Sector-56,
Gurgaon-122011". I would like to further inform you that the status
"Delivery Attempted-Consignee Premises Closed" showing in your website
is absolutely wrong since my house is not at all closed for a single
moment for last three days. I have been calling your customer care
thrice and every day I have been assured by your representative that the
courier will be delivered by today.
I regret to mention you that I am totally unhappy with your service and
request you ensure the dispatch of the said courier by today itself.

Awaiting for your prompt action

Thanks ans regards,
Nirmalya Das
[protected]

This is the second time I am complaining about the irresponsibility of Delivering the Copurier and would be the last time.
The South Asia's Express Courier Service Has not delivered my Courier for second time even after 4 days.
This was after Blue Dart Officials called and assured they wouldn't repeat this mistake and wanted me to use their service to find the difference and give them a chance to server better.
and now too they make the same statement We will ensure this is not done again even after making their common statement that the delivery section knows is "Incorrect Address" inspite og giving the correct address and 2 phone numbers on the envelop.

Now I have understood the good old Postal dept Speed Post service is good.
people do not use "THE BLUE DART",

-Krishna
[protected]
[protected]

I have not received my parcel as yet. The parcel was sent across to me from India Today Book Club on the 26th Sept 09. Blue Dart claims that the parcel has been lost by them and its under investigation. It is now 8thOct and i have still not received the parcel yet. The parcel is of high value and i am worried if i would get the parcel at all.

Tracking no. [protected]

Vaishali...

Dear sir,
1. I have send and received my shipment (a bike and a trunk) bar code num: [protected], from behrampur (orissa) to kota in july 09.
2. The following damage was done to the shipment:
(a) Handle of the bike was bent.
(b) The seat was torn.
(c) The box was completely deformed.
3. Despite my several complaints to kota branch the said company, no action was taken.
4. Please ensure action and kindly acknowledge the same.

One Credit card was dispatched from Standard Chartered Bank, Chennai through Bluedart Courier, Aw Bill No. [protected].

On 03.10.09, I enquired from Customer service centre about the possible delivery date and time, I was informed that packet has been colelcted for delivery and will be delivered by 6pm. I was available at the address till 6.30 pm and even after that my house was not closed.

To my surpirse, I received one SMS on 04.10.09 at 10.38 pm which states that "We tried to deliver Shpt#[protected] frm STANCHART. Select delivery TIMESLOT A [[protected]] or B[[protected]] MON-SAT; SMS D A or B to 56767 with date POST 24 HRS"

On 05.10.09 (around 10 am), I again contacted Customer Centre about this. I was informed that Mr. Praveen Kumar found my premises closed at 1445 hours (2.25pm) on 03.10.09. When I insisted that he has never reached at the address, I was asked to wait for him today as the packet has been collected by him. Till 1500 hours, the packet has not been delivered.

This is not the first time, that I am facing such kind of situation, Earlier, on two occasions, My premises were found closed by delivery staff of Bluedart Express. It is also surprising that there is no mention of their entry at prescribed date and time in the visitors register at the gate of society.

Ref AW bill no [protected]. (By AIR)
Booked on 29th Sept from Mumbai and reached Delhi on 3rd of Sept.
They assure a twenty four hour delivery (if booked by AIR) but this one has taken three days extra.

On tracking this we did not get the exact status of the location of the shippment as we ourselves were wanting to go across the blue dart hub to pick it up.
On calling the help line[protected] we did not get any help, we were told that the shippment is out for delivery since 14:00 hrs. (only to reach us 50 hrs later).

Due to this I have faced a loss of Rs. 98,000/-. We have recd the shippment and accepted it but have decided not to pay for delivery(as this is a to pay packet). Now we are being threatened by the Bluedart team that they shall send goons to our office & if we dont pay up they shall take us to court.

We have asked them to compensate for our losses that have happened due to the delay for no reason of ours.

I had ordered some Items from Indiatimes shopping. The items were shipped through BlueDart on time and I was communicated the AWB No. I started tracking it. The item was getting delayed now. So I checked with the tracking service which said that "Consignee's Address Incorrect: Unable to deliver". I contacted the loal address in Jodhpur Immediately. And I was informed that you address is not there on your package. So I went to collect thinking that probably Indiatimes were careless. Now when I saw the package, it had the complete address. The representative there at BlueDart office told me that your address is on the wrong side of the package, hence not delivered. I was stunned by the reply and such negligence of a company claiming to be so very professional. I had to waste my time, energy and petrol to drive down all the way to collect the item when I had already paid the shipping charges at the very onset. This matter needs to be investigated. Today It was me, tomorrow it will be someone else who will suffer because of negligance of the staff. I am attaching two photos which show the status on tracking site and what package was showing.

Hi
My name is Suresh.V.K.I had worked in Blue Dart Express Ltd,New Delhi. during the period
[protected] to[protected].My PF no is MH/23305/8623 .I had given the papers after the final settlement from my company.But still it is not credited to my account. I check EPFINDIA website and get the details of 'MAHARASTRA/REGION:MALAD(KANDIVILLI)/ESTABLISHMENT ID:23305/EMPLOYEE:8623. Reciept No. 80211432/your claim is received...

To,
Bluedart

This is regarding refusal of delivering PAN card and usage of abusive language by the courier delivery executive of blue dart.and said nobody was there where as in actual my family member is there further I contact customer care officer Ms. Neelam she is also misguide me and my docket also return to NSDL Mumbai office.

My docket no is [protected]

And return by docket no [protected].

I am sorry to say with this experience i will never ever use blue dart services.

I courired a Bankers Cheque to Dell India Pvt Ltd, Gurgaon, HR from Noida on Septemeber 9th. My way bill number is - [protected]. I followed up 10th by calling customer service and I was told that pin code mentioned on my package was incorrect which was not the case as I get that cross checked there. I was told it will get delivered on 11th September however, on following up 11th I got the message again that it will get delivered on 12th. On asking, I was not provided with a valid reason. Moreover, the customer service executives I spoke with were not polite and hung up on me multiple times.

My plight is that I need to get this cheque delivered in one piece and it been already delayed. I have asked them to get it back to me or to the desitination at the earliers, and hoping some resoulution.

Please help.

Sincerly,
Aman Thaper
+91 [protected]

Hi This is karthik i happen to send the laptop which i was using to my brother who lives at NaviMumbai.
I choose the Dart Apex since there was a money back guarentee and also would reach NaviMumbai on saturday and it would be easier for him to collect the box since it is an off for him.

The laptop did reach Mumbai and was suppose to be delivered at navi Mumbai .I would have called up a hundred times to the Bangalore...

one consignment (consignment no. [protected]) was sent from goa to delhi on 24/08/09 containing goods that get spoiled if stored long term. it was sent through the costliest blue dart as they promised to deliver it in 48 hrs. after the parcel reached delhi, i called the blue dart service regarding my parcel (on 26/08/09) and i was told that the consignment is on way and i will get it by 26th evening. i asked if any problem in delivering to the mentioned address, they said no problem. still i gave them my mobile no. requesting that if there is any problem, then kindly call me. now till 29/08/09, i have not yet received it and on calling the blue dart service, they talking that it cant be delivered to my address and i should collect it from their office. i asked them if i have to collect it from their office, then why i paid heftily for the same. they said that they cant.
now my complaint is that who is responsiple for my goods that will get spoilt because of non delivering in time plus the mental distress caused to me because of irrational behaviour of their staff.

Hi,

I have deposited one of my important document at DHL counter, Vadodara on 20th August, 2009, Thursday to be delivered to Shibpur Howrah, West Bengal. The document was supposed to be delivered on 22.08.2009. But still on 25.08.2009 ( Tuesday) when am submitting this complaint, that document did not reach its desired destination. I paid Rs.260 to get quick delivery of courier service company. But I am really upset after having this type of mismanagement of the company. I sent mail to the customer care of Blue dart. They didn't mind even to send a single reply. As a citizen of India, it's my plea to look into this.

My Way bill no. is [protected]

My telephone no is +91 [protected]

A parcel sent from Bangalore was returned undelivered reason PIN Code not serviced.This PIN code was created after a new post office was created out of PIN code753002.When Bluedart used to give service to people of Bidanasi just because a new PIN 753014 which is not in their in their list of Cuttack city Bluedart refuses.There is a need to ascertain who decides the list in Bluedart about the pin code listing.when a city expands new pin codes intrduced by postal dept should be included.PIN CODE 753014 is already about 10 years old.Kindly help

I opened a new account with HDFC bank and the welcome kit was couriered to me through Blue Dart Express ltd. Since the kit wasn't received in stipulated time, I checked on the Blue Dart tracking website and found a message that the recipient wasn't available at the delivery address. On enquiry I found that the delivery person made visits to my house on different days between 11 AM and 3 pm. I informed the staff that I will be available at my house until 8 AM. The person negotiated and asked me to wait until 9 AM so he could deliver the package.
He still couldn't make it.
At 11.30 I get a call asking me where I am. "I have come here so many times. You are never at home"
I asked him to deliver it in the evening, he says "I will only deliver till 4 pm. After that you collect it from my office"

I would like to bring to the notice of Blue Dart Express Ltd. that banks generally open account for earning people - People who have a job/business etc and hence go to work somewhere. Such people cannot be expected to be available at home during office hours. Thus such packages should be delivered at convenient time or at a flexible delivery address.

An international courier of size 63(L), 8(w) and 27 (H) is calculated as 2.72 kg by the Blue Dart calculator as displayed below on their website.

Volume Weight Calculator

Packages Height Length Width Units Weight
1.00 27.00 63.00 8.00 Cms 2.72 Kgs
Volumetric Weight 2.72 Kgs

For the courier of above dimensions sent on Aug I was charged for 4 kg instead. It was even agreed by their customer care representative that I have been overcharged. I have been writing to Blue dart customer care since Aug. 03. As I have experienced earlier, there has not been any satisfactory response.

Hi Sir,

Blue dart chandigarh is making me foolish. He has updated his records that "Consignee Not Available At Given Address Contact Customer Service" without trying to deliver it. They didn't make a single call also to me. When i try to call their customer care, no one has received my phone.

I had send "one admit card of my sister for Bihar combined Entrance Exam for medical" through courier to Patna on 19/05/2009.On Blue Dart counter they said It will reached with in 48 hours. Exam is on 24/05/2009(after five days).On 23/05/2009 I had enquired at both place Bangalore as well as Patna but no information found regarding my letter. Bangalore Customer care people of Blue Dart told me "letter has been received at patna office of blue dart but delivery report is not available". This statement was wrong, they mischief me.
And we had received that letter(admit card ) on 27/05/2009(after eight days of courier).
And my sister missed the examination as well as one year costly time of her carrier and one year study. She missed one chance of her crucial carrier.

Sir who will return her one year time of carrier. Only Blue Dart people are responssible for this...
Sir this is not a single case. A lot of people sent their urgent things but unable to receive on time and ultimately they lose their purpose. We can not imagine what purpose the people can loss, it depends upon individual’s situation.
Blue dart people said that this is flight service but, to reach Patna it took eight days time. If I had send by simple post then also reached in eight days. Blue Dart makes public fool.

This is our right to defend us in future.

Sir I made this complain with blue dart then they replied “ Address is incomplete”
But address is 100% complete. And one more things if address is incomplete then who
It reach after eight days. It means it is clear that Blue dart make us fool.

I had spend 1, 20, 000(45, 000-coaching fee + 6000x12- lodging and fooding) in one year on her study for preparation of Medical entrance exam. She attended coaching in Kota –Rajasthan. Who will compensate my loss of money and my sister one year time.

Please give consider this case.Thankyou.


Regards:
Dayanand Singh,
H.No.: 21, 5th cross, A-block
Vinayak Nagar, Murgesh Palaya
Airport Road, Bangalore-17

Mob:[protected]

Hi SirMadam,

I have sent my luggage by your courier service (shipping number is [protected] and date -23/05/2009) with insurance and I found damage in my CPU. i have send mailed regarding this to blue dart at their custumer care mailid.i got this response from them.


Dear Sir

We thank you for writing to us

This is regarding the shipment sent through our network vide airway...

An urgent Courier was booked for delivery within 24 hours through BLUE Dart. dkt no [protected] dt 22/06/09 at 10.34 AM from Hyderabad to HOSUR 635109, is still not delivered even after 24 hours, (24.06.09). at 15:00 hrs. Lame excuses are being provided with no efforts to contact sender/nor recipient in evensame in time.