Blue Dart Express Complaints & Reviews

I Had ordered a desktop from Dell on 21st September & it was dispatched from Chennai on 27th September via Blue Dart Servies Way Bill No:[protected]. Dell claimed that the same shall be delivered on or before 5th October 2010.

We Contacted Blue Dart on 3rd October and got a reply that it is available in their warehouse & can Shall be delivered at midnight. We accepted but it wasn't delivered.We again Called on 5th Oct & got the reply that Due to CWG, it can be delivered only after 13th. We called on 14th oct, got a reply that the same is dispatched from the warehouse & shall be reaching the Nehru place office by afternoon & correspondingly to us in the evening. We called the Nehru place office & Customer care office several times but all in wain.

We complained to Dell & got the conformation that it will be delivered by 16th oct. So on 16th Morning Blue Dart again gave the same reply that the parcel is dispatched from there ware house & shall be delivered by evening via nehru place. Finally after no of calls, we got the same status update in the evening that it is still in the warehouse ( No reason provided), kindly contact on Monday.

the eBay Power Seller game master Faheem placed a request on 7.10.2010 to pick up one mobile handset from my house, 3, Nadikul Road, Nimta, Kolkata-49 to Executive of Blue Dart A R Mohammed of Chennai. Today is 13.10.2010. No one has came from Blue Dart, Kolkata for pick up the item. They are putting finger to each other and give lame excuses for late pick up. Game Master Faheem gave request for pick up to A R Mohammed several time. But all are in vain. The representative of Kolkata, Anjana, rang to me on morning of 13.10.2010 and assured for pick up the item on 13.10.2010.
at 6.30PM, I have rang A R Mohammed of Blue Dart had not taken any responsibility and by- pass the matter to Kolkata Blue Dart.

dispatchPLEASE DON'T DISPATCH THROUGH BLUE DART / DHL COURIER.
THEY ARE CHEATING. ON 8TH OCT, I RECEIVED THE PAN CARD TILL DATE THEY HAVE NOT
DELIVERED QUOTING NO SERVICE. BUT TO THE SAME ADDRESS WE ARE RECEIVING FROM THE SAME
COURIER MANY DOCKETS. WHAT I GAVE IS COMPANY ADDRESS.IN CASE WE CALL ASKING US TO
COLLECT THE SAME FROM THEIR VERNA OFFICE WHICH IS 50 KM FAR FROM OUR CITY. EVEN
CUSTOMER CARE NO IS NOT WORKING.ON RETURN THEY MAY SIGHT DIFFERENT REASON ONLY. THEY
KNOW ONLY TO COLLECT MONEY. EARLIER WE EVEN LOST ORIGINAL DOCKETS WITH
THEM

I am Vikas Deep Vir . An important document was despatched by British Council to me but by mistaken Blue dart courier service despatched that document to its Gurdaspur office instead of Batala. Although the address was absolutely correct, i recieved a call from employee of blue dart to recieve that courier from gurgaspur office and threatend me to send back that courier and then it will take the period of one month to deliver at right address.
[protected]
[protected]@yahoo.com

I am waiting for my Debit/ ATM card form last 15 days . It was informed to me by bank that i will receive it by 25th Sep 2010 but not received till 1st Oct 2010.

I contacted Blue Dart so they told me that i have to tell my street number as my address is not complete.

There is no street number is applicable for my area and to my fullest knowlede my address is perfectly complete and i am receiving all my mails on the mentioned address except docuament s expected to be received from blue dart.

Talking with no manners is the way at blue dart. I can vouch for the customer care personal shouting at customers .

My airway bill number is [protected]. I dont know where is it and when i will receive it as no one is getting me the status update.

I tried a lot to contact with the particular delivery guy who wish to come at my address for deleiver the courier. I tried to the contact no of the service branch (Yusuf Sarai) which is mentioned in the BlueDart website. But that no never pickup by anyone.

On the online tracing it is mentioned that the guy already visited the address but Consignee Not Available At Given Address. Even he never came at the address.

After all finally I was trying to track my courier by calling on customer care since last 4 days they daily make commitment but nothing happening. Whenever I called to customer care his first line is Kindly hold for a minute without here anything and without put on hold they just leave the phone, and the customer should be wait. Next they are always talking in very unprofessional mannaer.
They have not any curtessy to talk his/her fedup coustomer by his courier delivery.

Now just let me know that what should I do?


Regards
Gaurav

with reference to docket number [protected] with the name of Mohan Singh Rajpurohit
blue dart promised to delliver within 48 hours from hubli to delhi. but when enquired they refuse to do so and asked for another 24hours, as there is sunday in between but it was not informed to us earlier. and customer care executives are rude and disconnected our call several times.

Hi,

This Arun Dhyani ,I have complaint against BLUE DART EXPRESS LIMITED.
I had deliver one courier from BLUE DART EXPRESS LIMITED COMPANY on 26-Aug-2010 from Bangalore to New Delhi, but it is not recived yet in right location
(Plot # 19 , Chhawal Ext. Kangan- Heri Road N.D 110071) in New Delhi.
I talked with customer care & they told me it will reached today (30-Aug-2010) by 6:PM but it is nor recived yet in right place & courier company customer care behhaviour is so rudley, they didn't talked bheaviourly & when I know about my courier information they hang- up the call. So, kindly advise me what I do for this query...


Thanks & regards,
Arun

blue dart is the worst courier service i ever had an experience with.
i was to receive a parcel on 27th July 2010. the company kept sending me mails that the courier will be received very soon. i kept waiting...when i called my vendor they said the courier was returned to them as there was no one to receive the parcel.. my house is never left locked.
the blue dart courier returned my parcel to the vendor without even calling me or coming to my address.
when i esquired with the Bhubaneshwar bluedart they said my parcel could not reach since it was raining..
i am still waiting for the parcel...whenever i call bluedart official they keep giving me fake excuses.
Plz this is for the people reading this..never use blue dart as your courier service provider.
ABHISHEK SENAPATI

With ref to the abovementioned AWB no [protected], it may be noted that the said awb was despatched on 25th Aug'10 for Noida & was supposed to be delivered by 26th Aug, but the same has not been delivered till date.

Further it was surprising to notice that absurd comments were put up on the mail tracker/ customer care with remarks such as consignee not available, where as the fact is that the location is a well known store with 24 hrs guard posted over there.

I tried to file a complaint with the customer care exe. Ms Jyoti at UP (Ghaziabad) location but she refused to file any complaints with the remarks that no complaints can be filed for such non delivery cases.

Till date my awb has not been delivered with no trace of the awb and no satisfactory replies from Blue Dart officials.

It seems that Blue dart people have forgetton their service code and their service has become very pathetic.

Request you to look into the matter and trace the awb and further put a proper apology for the irresponsive behaviour of your staff.

Otherwise i would be forced to take up the matter to consumer court for appropriate action.

Complainant

Arunesh Roy
#[protected]

Dear Sir / Madam
My Sister had send a Raki from U.S.A through internet deleivery service & So blue dart had send me rakhi document No AWB # [protected] despached on 16.08 10 to me in Jodhpur Rajasthan.

I had received the same today on 28.08.10 at 3.28 pm.

My home is around 8 Kms from Blue Dart offfice & it took almost 5 to 6 Days to reach me today from you jodhpur office as conformed by Mr Vyas & even today your men was not ready to deliever at my house & wanted me to collect it from office & when i talked to Mr Rajesh Vyas owner / main person in Blue Dart he stated following Reasons

1. There was heavy rain from last 10 Days actually which was normal rain.
2. My house is very far.
3. My men was on leave
4. due to rakhi load my delivery got late
5. I have shifted my office so i was busy

So you are kindly requested to revert me on the same.As your jodhpur office does not even feel sorry for delay.



Regards

Sunil Saini
m-[protected]

Delayed Delivery is our motto that Service company is Blue Dart and it is in India, And I cant believe the US consulate (VFS) is tie up with Delayed Delivery company to deliver their visas or passports to visa applicants...I cant accept, how its happened, Blue Dart is the one of the negative listed company in India and they never deliver any stuff on time or on location and transport explosive item's their shipments via air. The last incident happened few week back in Cochin,the Indian Customs put their name in negative list because try to transport explosive item from Cochin to Chennai via air,Kerala is the place to get any type of explosive items including RDX(recently lot of Muslim terrorists arrested and investigation under CBI). And please dont expect on time delivery or rush service from BLUE DART. The VFS and US consulate offering rush service with high delivery charge.This company fooling every applicants one who looking their passport from US consulate,Never deliver anything on time and on location. Then what is the meaning of rush courier service. The bellow links says expectations o[censored]S consulate but that never happens in India with Blue Dart... The very bad company,US consulate of Chennai and Applicants sucked.See the link...

http://www.path2usa.com/immigration/relatedinfo/passport_pickup.htm

One of the very bad Service company is in India that is Blue Dart, And I cant believe the US consulate (VFS) is tie up with this bad company to deliver their visas or passports to visa applicants...This is the one of the best joke in the century. Blue Dart is the one of the very bad company in India and they never deliver any stuff on time or on location. When we call them we never get a confirmed answer on time or never expect a rush service. The VFS and US consulate offering rush service with high delivery charge.This company fooling every applicants one who looking their passport from US consulate,Never deliver anything on time and on location. Then what is the meaning of rush courier service. The bellow links says expectations o[censored]S consulate but that never happens in India with Blue Dart... The very bad company,US consulate of Chennai and Applicants sucked.

Reference Number: [protected], Blue Dart
Is'nt it frustrating and disappointing the way these people deal with us. I mysel[censored]sed DHL and FedEx for several years in US and never ever faced any problem. Why the hell DHL is giving its name to Blue Dart. Blue Dart services ar
nd the people are so annoying you can't believe. If I refer to above code number which was given to us during our shipment of some important text books from Lucknow to Gangtok on August 12, 2010 has not yet (20.8.10) arrived to the destination. My daughter who is in desperate need of these books, is roaming around to receive the consignment and is calling to us everyday. These people when we called said that it is raining over there or sometimes say that the person is not there to receive. What a joke? Charging so much amount for delivery (more than anybody in this country) could not deliver one packet in 9 days. I'm sorry to say but would feel that I am stupid if I used BLUE DART. DHL should not give its name to this company.
Kishore K Srivastava, Lucknow

Hi

This is to inform the Head Office of Blue Dart that the city office in Ludhiana has become very unprofessional. The executives in Ludhiana never pick up the landline. One in hundred time; if they pick up; their tone is utmost rude as though why you called us. It seems as though we have called a government office of old times while calling at Blue Dart Ludhiana office.

The sort of courier service Blue Dart gives is unmatchable but at the same time the staff at office needs to be a bit friendly and professional in terms of handling phone calls and picking them up.

Regards
Sammit Gambhir
Email ID: [protected]@gmail.com

I was supposed to receive my passport on 3rd July which didnt get delivered. Then I was told it will be delivered on Monday morning and the delivery guy reaches my office at 430pm when I am not around and refused to deliver the packet. Then after speaking to me over the phone he promised to deliver it at 9am the next morning. And i reach my office at 9am and the guy is not here.
I call the so called customer "care" executives sitting at the office who tell me that i have told lies and the packet will be delivered not before 3pm.
I cannot be waiting in the office just to receive the packet.

This is disgusting. Your services are extremely painful. There is no customer sensitivity.
Customer care executives are good for nothing. Instead of helping they tell lies and try to confuse the customer with their fake promises.

I am sick of the services Blue Dart provides.

Maria Masoodi

Hi,

I have sent one courier to Alwar through BlueDart on 29th of June 2010. The Waybill No is [protected].
This courier supposed to deliver to shipping address very next day evening (30th June 2010). But this shipping was redirected and misrouted to different wrong places due to shipper's fault.

I really couldn’t understand the way these guy works. It was clearly mentioned pin code of destination place Alwar (301001) in parcel and the slip which I got from BlueDart, but BlueDart people mistyped the pin code.

Being a premier courier company of south Asia making such kind of silly mistakes and customers are suffering, why???

This courier could have been delivered so quickly, if I could have sent it through local/other courier companies in minimal charges.

My parcel supposed to be delivered on 30th June which was urgent and not yet delivered.
I registered one complaint in BlueDart itself 141019.

I had couriered a document on 14-06-10 from bangalore,docket no [protected], on contacting the cuttack blue dart day on day they are giving different reason for non-delivery.

When i told them i will do a consumer case , a lady in that office replied very boldy to go ahead.
If they are doing a service then we are paying for that service, it is not a favour from their side. The management should look after this and get proper resource into their business.There is ample of effecient resource available in the market , management can grasp such manpower.

Hi,
I was consignee to shipment with Blue Dart consignment number [protected] and [protected].

1.Consignment number [protected] (Send 03 June from Gurgaon)

The shipmet apparently arrived in cuttack on 4 June 2010 but it was not delivered until 10 June 08.
When I contacted the Cuttack office (ph ) on 8 June 2010, i was told that the address was incomplete and the consignement had no contact number on it and hence could not be delivered. But this was not true, the consignment indeed had complete address and contact number.Also they told me that they will deliver it in today(8 June 2010) but they didnot deliver it on 8th also.
when i checked in online status on 9th june it was showing that it already delivered but still it was not delivered that time .Finally they deliver it on 10th June.so all together they took 8days to deliver .


2.Consignment number [protected] (Send 08 June from Gurgaon)

This shipmet arrived in Bhubanswar on 9th June 2010.I have sent my passport on this shipment and which should reached in bhubanswar before 10th June as per my discussion with customer care of blue dart and faridabad office.

When i called to bhubanswar office on 10 th evening they told me that the same answer the address was incomplete.Then i spoke to Mr. S.K. DAS in bhubanswar bluedart office.I requested him to delivery it on 10th because its very urgent, but he refused to deliver it on 10th because the time was 5.30 pm and they canot be deliver it after that.
And also he told me that they will deliver it on next day morning before that they just cant deliver what ever you want to do you do.Now the time is 1 PM(11th June) still i am waiting for the delivery .


I raised a complened agains this 2 and the complane number is 139546 but no body called me after that from blue dart.I called so many times after that to blue dart regarding this complain but nobody called me.


My question is why blue dart charges 250 rs for each consignment while other charges 5 times less than that they deliver the consignment on time.

Sorry for the spam but i want to know the right person who can slove my problem.

Thanks
Pradyumna
[protected]

Dear Sir/Madam
One of my document was booked on 24th May 2010 from Mumbai to my address at Guwahati-1 vide CN NO: [protected].But the document has not reached to me till now.Wheareas in the online tracking system is showing delivered on 28.05.2010.While contacting with Blue dart Guwahati office for several times they had given me a number of one Mr Prabal Das(Bluedart Staff) who confirmed me on 05.06.2010 that the document has been wrongly delivered at some other's address.It will be picked up and delivered to me in the evening.But till now(07.06.2010 at 18.20 Hrs) the document is undelivered.Now the document contains Internet Banking ID and Password,so I could not been able to access the same till now due to which I have lost thousands of business.more over at 17.45 Hrs today I contacted the Guwahati Office again to know the status of my docx one gentleman(Speaking in Hindi against my local language) had misbehaved me by saying (I am not your servant,go to hell,complain wherever you want ....)
In the morning at arround 11 am also I tried to contact at [protected](Customer Care) but the person concerned told me that their senior official is not arrived in the office so he could not do anything.This is the service providing by such a reputed couruier.As such I have no other option but to seek your kind intervention in this regard and oblige.
Thanking you
Your's
Faithfully
Chandan Nath
Prop.CN Travels
Ph:[protected]/[protected]