Blue Dart Express Complaints & Reviews

Blue Dart has the worst courier services I have ever used. I belong to Delhi and I am working in Pune for now. On Diwali, my mother had made some sweets at home and couriered me as I could not go home this Diwali. Blue Dart instructed to write "Home Made Sweets" on the box as the parcel contained edible item.
The courier was dispatched. After waiting for 3-4 days for the courier, I checked the status online which showed that the courier has been delivered to ME on the previous day at 10:23 AM !!
I had been at home for the whole day and I remember that no one had came. Blue Dart delivery guy surely must have tricked by writing the name and putting my signature (as nothing is verified).
We called up Blue Dart office and got a loose response from them. They agreed to track the courier and get back. It has been a week and I have got no response from them yet.

Shame on Blue Dart courier services for this kind of service.

Please suggest what can be done in this case?

I had booked a consignment containing some important documents from chennai to goa using blue dart courier services from Annanagar branch LR no [protected] dt 02/11/2010 paying a high service charge of Rs 250. Blue dart service claimed that they will deliver the consignment within 24hrs max. but till today i.e 8/11/2010 the consignment has not reached the sent address. when asked the blue dart customer service they dint give me correct information and wasted my lot of time by diverting the calls from one person to another. there is completely no response . what can be done..?

Dear Sir,

Consignment No [protected] Booked on 02.11.10 from Kolkata. Delivery on 03.11.10 morning.
The following consignment has not been delivered to me even till today irrespective of multiple followup & mails to Customer service Manager.
A confirmation mail was sent by the Customer service Manager stating that the delivery will take place on 06.11.10 morning by 9am. When contact the Custoemr Service of blue Dart . ms Sharda told me that blue dart is unable to make any delivery for next 2 days Z& she hung up the phone.
This is to highlight that courier company like BLUE DART take lot of money from Customer stating that the delivery will be within 24 hrs.
They take the customers for a ride as Delivery are rarely on time. They fleece the customers & the advertise to mislead the consumers on the services they provide.
Strict actions should be taken on these companies when they have to make the delivery on time.
Here irrespective of an email from the Customer Service Manager of Blue Dart consignment has still not been delivered to me.
The consignment has important documents which had to be submitted in a specified time.
Compensation should be given by Blue Dart to me for the harassment & poor quality of service.
Please find the mail below by the customer service Manager of Blue Dart:

Thanking you,
Neela Roy

Dear Customer,

We thank you for writing to us.

With reference to the below mentioned shipment, please note that the
same has been scheduled for delivery on 6th November before 9:00 am.

Please feel free to write back or contact our Customer Service at
[protected] for any further assistance or clarifications.

Assuring you of our best services, at all times.

Best regards,

Aparna D'souza│Manager- Customer Service │ Blue Dart Express Limited
│Blue Dart Centre, Sahar Airport Road , Andheri (East) Mumbai 400 099,
India. ' +[protected] │ F +[protected]
* [protected]@bluedart.com│ www.bluedart.com

It's pathetic company who does not take customer's concern and requirement seriously

I booked courier via blue dart
[protected]- Ref no.

They took three days to deliver document between Mumbai to Nagpur , while other courier services also take three days to deliver the same but they charge 35/- while blue dart charges 250/-.

I selected Blue Dart cause it was very urgent, but they disappointed

And secondly, Blue Dart customer care executives are very rude on phone when we call them for tracking the document.

Most disappointed service- Blue Dart

Thank you

Regards,
Vatsank Bakshi
[protected]@gmail.com

Way bill numbers
1. [protected]
2. [protected]
3.[protected]

I have received many correspondences & PAN CARD cards THROUGH LAST AWB NO. [protected]
through Bluedart.

This is the second instance in last 3 months where Bluedart has not delivered the PAN CARD in my address & conviniently returned the same.

None of the staff has even bothered to contact me over phone /mobile in all these instances.This reflects on the deteriorating commitment of your staff to provide service & is an eye opener for me not to depend on you any further as a customer in my business.


I am already applied MY Office Staff pan card through ACKNOWLEDGEMENT No. 1. [protected] dt. 09.10.2010 &
2. [protected] dt. 09.10.2010
Our pan card no. is
MANOJ KUMAR SHARMA:-DABPS0755L
RINKU KUMARI:- BUFPK0867D

but i can’t recieved untill. because my address details is not clear for Blue Dart courier suppliers.
they didnot come to my address and show status that my address is incomplete.
but my address is complete & o.k
MY ADDRESS IS

NARESH KUSHWAHA
C/O K.K.SPUN PIPE PVT. LTD.
TIGOAN ROAD,
NEAR SHAMSHAN GHAT,
BALLABGARH-121005
MOB NO. [protected]

I had used the service of Fashionandyou for a perfume of 3800 rupees. the parcel was faulty and knob wasn't working, sot hey told me that Blue Dart will pick it up.

However the Blue Dart guy at Worli, never gave me any receipt of the parcel being sent back, despite me asking them twice on this.

Fashionandyou on the other hand isn't reverting either on my money refund.

I've been duped jointly by FNY and BLue Dart.
Neha

BlueDart Courier is generally used by banks to send credit cards and cheque books all other important documents. They demand a photo identity before handing over the document which I agree is for security reasons. I am ready to show them and and also ready to let them write down the type of photo identity I have shown ie driving licence or passport etc. but not ready to let them write down the no. of my passport or driving licence. To this they refuse to deliver. My qiuestion is what gaurantee the bank or Blue Dart will give me that the no. will not be misused. They know my name, my address, my telephone no and also the identification no.(which is my unique personal no) what will stop them from misusing them.I would like to know a way out to solvemy problem. Thankyou. J.B.

Ref : Docket no.[protected] dt:[protected] Time : 07:00 PM (Kolkata -Delhi)

I am Sachin from Albeli Fashions Pvt.Ltd.. We have despatched an important doc.as per the referred details.But very sorry to inform that it had not yet reached its final destination till today morning 11:00 AM dt:[protected].
We came to know that our doc have reached New Delhi CP area in the evening dt: 27-10-10. We hv tried our best to get that doc from there but no is picking up the fone.Neither it was delivered.
Regretfully hv to say POOR SERVICE AND VERY POOR PIECE OF WORKING>>>>>>>>>>>>>>>>>>&...⇄

Below Packet pick from Chennai for Delhi on 21st Oct till now 23rd Oct. 13.30 Hrs.
Status of the Packet shown Contact Customer, When I contact them, than i came to know it will take another 48 hrs.
What a Service of Blue Dart...........

Waybill No : [protected] Reference No : [protected]
Pickup Date 21 October 2010
From Chennai
To New Delhi
Status Contact Customer Service

Thanks
Rajeevg

I had ordered for a product from www.Snapfish.com on 6th October 2010 and they have tie up with Blue dart courier services for delivery of their products. The order was picked up by blue dart on 9th October 2010 and now its 22nd October 2010 and i haven't received the delivery. This for the 2nd time I have ordered for the product from the said company and Blue dart personnel have updated their records with the comment "Consignee Premises closed". I have called up the local blue dart office and requested them for delivery but their response was very poor and rough. I told them that my residential premises are never closed and if no family member is present there are two servants who are always present. I had ordered the product for a special occasion and I have also paid a premium price for the delivery, but till now I haven't been delivered the product. Why have they given a false comment thet my premises were closed. In the last 1 week I have got my credit card, debit card and some other products some of which have been delivered by Blue dart itself and some by other courier services. If the service of the courier company is so poor why should we pay the premium price. My consignment No is [protected] and my contact number is [protected]. Its a request to ask the respective courier company to deliver the product by tomorrow - 23/10/2010 and refund back the money I have paid for the service.
Regards
Sapraj

An envelope was sent through Blue Dart with registration number[protected] on 20 Oct 2010 to be delivered at Delhi on 21 Oct 2010. When the envelope was not delivered on 21 Oct 2010 ,the inquiry was made with Blue Dart in Mumbai and Delhi customer services. They informed that delivery could not be made as the house was found closed. As a matter of fact they did not reach the said house at all . The concerned person was at home whole day ( 24 hours).The reason given by Blue Dart is baseless and totally false.I paid Rs 250/- for a small envelope and write mobile number of the concerned person too which they never bothered to try.

On inquiry too, their Mumbai and Delhi office person told that they do not have the provision to contact the customer by phone if house is found closed.

I appeal the concerned authorities to take strict actions against such type of irresponsible people and company who enjoys with consumer's big money without providing valuable service to them.

Kindly acknowledge the receipt of my complaint

Hello Sonal,

This is Saurabh Vedik. I would like to bring in your knowledge that I am still living here at the same address I was supposed to get my packet. Kindly tell me the name of the person who was saying that I was shifted from my mailing address. You people making fool of me. I didn’t get any response from your side neither any call nor your field office came to my place (334 Sector-7, Pushp Vihar New Delhi-110017, Contact no. [protected]). I had words with your call center on 11th of October to send my packet to my residence but I didn’t get my packet till now. I had words with so many people (Sidhartha, bhawana, Rahul) of your call center but you guys only stretching things not giving any solution. Bhawana and Sidhartha told me that she will deliver my packet to my mailing address on Saturday without fail. Please see what your employee’s commitment level is. If you couldn’t send my packet to my mailing address then return it to the bank. I will collect it myself from the bank's branch. I didn't see any responsible person you can do this work done. Just for this reason I didn't go to my office on Thursday. I was waiting whole day as your executive said. I felt that it was just a bunch of crooks.
Hope you will act upon this problem and send my packet to my maling address on Monday afternoon without fail.

Regards,
Saurabh Vedik
Spice Retails Limited
Mobile No. [protected]

I Had ordered a desktop from Dell on 21st September & it was dispatched from Chennai on 27th September via Blue Dart Servies Way Bill No:[protected]. Dell claimed that the same shall be delivered on or before 5th October 2010.

We Contacted Blue Dart on 3rd October and got a reply that it is available in their warehouse & can Shall be delivered at midnight. We accepted but it wasn't delivered.We again Called on 5th Oct & got the reply that Due to CWG, it can be delivered only after 13th. We called on 14th oct, got a reply that the same is dispatched from the warehouse & shall be reaching the Nehru place office by afternoon & correspondingly to us in the evening. We called the Nehru place office & Customer care office several times but all in wain.

We complained to Dell & got the conformation that it will be delivered by 16th oct. So on 16th Morning Blue Dart again gave the same reply that the parcel is dispatched from there ware house & shall be delivered by evening via nehru place. Finally after no of calls, we got the same status update in the evening that it is still in the warehouse ( No reason provided), kindly contact on Monday.

the eBay Power Seller game master Faheem placed a request on 7.10.2010 to pick up one mobile handset from my house, 3, Nadikul Road, Nimta, Kolkata-49 to Executive of Blue Dart A R Mohammed of Chennai. Today is 13.10.2010. No one has came from Blue Dart, Kolkata for pick up the item. They are putting finger to each other and give lame excuses for late pick up. Game Master Faheem gave request for pick up to A R Mohammed several time. But all are in vain. The representative of Kolkata, Anjana, rang to me on morning of 13.10.2010 and assured for pick up the item on 13.10.2010.
at 6.30PM, I have rang A R Mohammed of Blue Dart had not taken any responsibility and by- pass the matter to Kolkata Blue Dart.

dispatchPLEASE DON'T DISPATCH THROUGH BLUE DART / DHL COURIER.
THEY ARE CHEATING. ON 8TH OCT, I RECEIVED THE PAN CARD TILL DATE THEY HAVE NOT
DELIVERED QUOTING NO SERVICE. BUT TO THE SAME ADDRESS WE ARE RECEIVING FROM THE SAME
COURIER MANY DOCKETS. WHAT I GAVE IS COMPANY ADDRESS.IN CASE WE CALL ASKING US TO
COLLECT THE SAME FROM THEIR VERNA OFFICE WHICH IS 50 KM FAR FROM OUR CITY. EVEN
CUSTOMER CARE NO IS NOT WORKING.ON RETURN THEY MAY SIGHT DIFFERENT REASON ONLY. THEY
KNOW ONLY TO COLLECT MONEY. EARLIER WE EVEN LOST ORIGINAL DOCKETS WITH
THEM

I am Vikas Deep Vir . An important document was despatched by British Council to me but by mistaken Blue dart courier service despatched that document to its Gurdaspur office instead of Batala. Although the address was absolutely correct, i recieved a call from employee of blue dart to recieve that courier from gurgaspur office and threatend me to send back that courier and then it will take the period of one month to deliver at right address.
[protected]
[protected]@yahoo.com

I am waiting for my Debit/ ATM card form last 15 days . It was informed to me by bank that i will receive it by 25th Sep 2010 but not received till 1st Oct 2010.

I contacted Blue Dart so they told me that i have to tell my street number as my address is not complete.

There is no street number is applicable for my area and to my fullest knowlede my address is perfectly complete and i am receiving all my mails on the mentioned address except docuament s expected to be received from blue dart.

Talking with no manners is the way at blue dart. I can vouch for the customer care personal shouting at customers .

My airway bill number is [protected]. I dont know where is it and when i will receive it as no one is getting me the status update.

I tried a lot to contact with the particular delivery guy who wish to come at my address for deleiver the courier. I tried to the contact no of the service branch (Yusuf Sarai) which is mentioned in the BlueDart website. But that no never pickup by anyone.

On the online tracing it is mentioned that the guy already visited the address but Consignee Not Available At Given Address. Even he never came at the address.

After all finally I was trying to track my courier by calling on customer care since last 4 days they daily make commitment but nothing happening. Whenever I called to customer care his first line is Kindly hold for a minute without here anything and without put on hold they just leave the phone, and the customer should be wait. Next they are always talking in very unprofessional mannaer.
They have not any curtessy to talk his/her fedup coustomer by his courier delivery.

Now just let me know that what should I do?


Regards
Gaurav

with reference to docket number [protected] with the name of Mohan Singh Rajpurohit
blue dart promised to delliver within 48 hours from hubli to delhi. but when enquired they refuse to do so and asked for another 24hours, as there is sunday in between but it was not informed to us earlier. and customer care executives are rude and disconnected our call several times.

Hi,

This Arun Dhyani ,I have complaint against BLUE DART EXPRESS LIMITED.
I had deliver one courier from BLUE DART EXPRESS LIMITED COMPANY on 26-Aug-2010 from Bangalore to New Delhi, but it is not recived yet in right location
(Plot # 19 , Chhawal Ext. Kangan- Heri Road N.D 110071) in New Delhi.
I talked with customer care & they told me it will reached today (30-Aug-2010) by 6:PM but it is nor recived yet in right place & courier company customer care behhaviour is so rudley, they didn't talked bheaviourly & when I know about my courier information they hang- up the call. So, kindly advise me what I do for this query...


Thanks & regards,
Arun