Blue Dart Express Complaints & Reviews

To, 15/04/2011
The Manager,
Blue Dart Express Ltd.,
North Ambazari Road,
Nagpur-440010.
Subject: Shipment received in damaged condition/Claim letter.
Respected Sir,
I Mr. Kishore Khandelwal would like to complain about my Shipment which was dispatched from Baroda by Mr. Nimesh Shah, AWD NO.[protected] and was at Nagpur in damaged condition. The shipment was delivered to our residence on 13th April 2011 around 9.00 p.m. The person who delivered the shipment was Mr. Sanjay Yadav Mobile No.[protected]. He has demanded Rs.1400 from us towards octroi charges but when we asked for the octroi receipt he didn’t gave us any receipt and taken Rs.500.00 from us. Also he didn’t let us check the shipment saying he don’t have time to wait and hence we had taken a signed letter from that delivery man admitting that he didn’t given us time to check the shipment and also he knew the fact that the shipment is damaged at the time of delivery . The total invoice value of the shipment is Rs.50,000.00 including Rs.4,000.00 customs duty, but we have declared the value as Rs.35,000.00 as advised by the staff of Blue dart in Baroda.
We request you to kindly replace the product i.e. Sony Bravia LCD TV EX400 46 inches as soon as possible. I am sending you the snaps of the shipment in damaged condition and also the copy of invoice of the LCD TV. Please let me know if any other information is needed.
Thanks & Regards,
Kishore khandelwal

Place: Nagpur
Dated: 15/04/2011

I booked my order in Big Shoe Bazaar and they gave this pack to Blue Dart and then they have not delivered at right time company write in its website that we will deliver your product within 48hrs and when i tried to call in the customer care of delhi which shows in the map of blue dart on first page which is totally incorrect and then in the website i search the number of kanpur then i start calling and i have tried 150 TIMES but somebody was picking my phone but was not answering so what is this why your company is paying to the employees when they dont have time to pick and talk with the customer so i am very dis appoint.


I am writting this complain only to inform you that if you want to check this then plz once you try this and do a call in the kanpur hub and then you will automatically now the fact.


Bull ...........Customer care ........ Shame on Blue Dart that

Dear Sir / Madam ,

On March 23 Citibank has send Citibank Credit Card thro Blue dart Couriers to my house address in Urapakkam & the courier has reached Blue Dart Courier Office ,Maraimalai Nagar on March 24 .From March 24 I was following with Blue dart Courier office to receive the courier.On March Blue Dart Courier office Persons confirmed me that my courier has been taken for delivery by the executive & provided the executive contact details Mr.Damodaran - [protected].But when I tried to his number it was switched off for the full day .Next day I have received SMS that my citibank Credit card is undelivered due to incorrect address.Immediately I have called to the Executive Damodaran for checking the status ,he has told me that on march 25 he could not deliver my courier due to his vehicle got punctured
But he has provided the comments against my courier Address incorrect.Please take necessary actions to deliver my courier & take severe actions on this type of executives who provides wrong details & spoil the name of the Blue Dart
Thanks & regards,
Shureshbabu
Cell No : [protected]

I work for an IT company and recently had to go abroad for attending a business meeting. I applied for a visa and had to send my passport to Delhi for the stamping. Since Blue Dart is the only private courier company in India which is authorised to handle passports, my passport was sent to the embassy through Blue Dart. However, when they delivered the stamped visa, the package was damaged and the passport had a hole in it! Obviously the...

Kotak Mahindra Bank had sent me a new Debit card sometime around 18th January 2011 through Blue Dart (airway Bill No.[protected]) to my Ghaziabad address. This consignment was delivered to some unauthorized person on 27th of January 2011 as I & my family were away from Ghaziabad for the entire month of January 2011 & the house was locked till 12th February when we returned to our Ghaziabad residence.

That debit card fell in wrong hands & that person has fradulently withdrawn Rs 60000/- from my Account. I have suffered a very heavy loss.I would like that a suitable action is initiated against Blue dart ghaziabad at the earliest. The stolen card was utilized on 6th March 2011 to make withdrawals & I came to know of withdrawal of money while checking statement on 7th March.

Dr Madhusudan M Bhagwat
A-211, Parsvnath Majestic Floors, Plot 18 A, Vaibhav Khand, Indirapuram, Ghaziabad 201010

i ordered a slipper from www.yebhi.com however they sent it through blue dart . order no: YBH302205, Airway bill number:[protected] , shipping provider: blue dart, worth Rs-995

however the blue dart has delivered it at wrong address and they arent responding to our queries in a well manner and are saying that they have delivered the item, when we have not recieved it . however we sent an email to yebhi .com for the refund they also havent refunded the amount till now ........................

I have applied for a new PAN Card wide application no [protected] to NSDL Mumbai & got the parcel to be delivered by the Blue Dart Express Ltd wide their receipt no [protected] which further reached on 19/2/2011 at Delhi. But till next three to four days,I didn't get the parcel after then I made a complaint about at their Najafgarh Road,Delhi office via phone at which they told me that there was nobody at home which is absolutely false as always my parents remains at home for all the day.
Then they agreed to reschedule to deliver within next two days, again which they didn't delivered the parcel & returned to the origin.
Therefore I request you to strictly avoid the services for the same company as they are cheating with the govt as well as public too.

I am very much disappointed by the lack of professionalism and approach towards customer grievances by the so called advertised "experts in couriers services in the whole of South-East Asia:BLUE DART".

My package (Cong Number [protected]) was booked from Dimapur, Nagaland on the 11th of Feb.2011 (Friday) and the promised date of delivery was on 14th Feb2011 (Monday) at Noida, UP. As evident from the nature of the complaint, the package was not delivered in time, the package was very brutally handled with the contents inside totally destroyed and the officials had no track of the package. Following were the events that followed.

1. On the 14th of Feb 2011 the package was failed to be delivered following which I called up the Customer Care service and lodged my complaint. I was assured that the package will be delivered the next day. The tract report in the website said that Consignee not in place, which is false as the place to be delivered was my office. My Office timings are from 9am to 5pm and i have been waiting since Monday till Wednesday up-to 7pm for the package.
2.Second day again the package is not delivered. Customer Care again reassures delivery the next date.Tract report still the same.
3.Third day again delivery not done, track report suggests that the consignee premises were closed that too at noon 2.30 pm. The guards in my office are the ones who usually pick up mail and couriers and they are on duty 24/7. My office receives parcels,mails and couriers even on Sundays.
A guy from the Customer Service gives me the Noida office number but noone there is the least bothered to pick up the call even for once.I stop calling them after nearly 65 calls.
Late evening I get a phone call from the noida office and the reason given is that the person who brought the package for delivery had problem with the address.Funny enough that when the package holds the consignee's mobile number why dont these guys have the brains to call up the consignee and clarify the address?And on top of all they kept on uploading false track reports.
4.On Thursday i get the package and the material inside was totally broken.It contained a photo frame made of glass.
5.I call up the officials at the Dimapur Office who talk very rudely and blames the sender for the mistake.I ask them that when the package was being packed infront of them and knowing that it contains glass why didnt they put a fragile sticker over it?The guy replies that they usually dont take glass for courier and just because the customer forced him to send it he did it which means that the officials in the Dimapur office are working against company policies.So tomorrow if a guy walks into your office with a gun in his hands and ask you to deliver a bomb you will do it.
This is my second bad experience in the last one month span which clearly tell me not to commit the mistake o[censored]tilizing or referring the courier services of BLUE DART ever again.

Later on Thursday I get a call from the Noida office for confirmation of receiving the package. I tell them the condition for which all I get is a big silence. I do not expect for a miracle to happen from their sides after seeing all the complaints lodged in this site. They wont rectify their mistakes ever so I have decided to rectify myself by not opting their services ever in my life.

A shipment from my bank was sent to me thru BlueDart couriers, Thane. Since I knew I would be unable to receive it personally, I requested my mother to atay at my hous eto receive the same. As suggested by the bank I provided a letter of authorization, my passport which carries my mother's name and her photo IDs with her to present to the courier boy. He refused to handover the package to my mother quoting that "Surnames do not match". Obviously,since I am married, the last names will not match. Moreover we tried explaining to him that we beingsouth indians, we do not have surnames. Even my mother-in-law has a different last name tahn mine. While the bank is clear about what they wnt, Blue Dart is absolutely illogical!!!!

hi my name is prajyot kuckian,,,,i have sended a parcel throught new jersey to bhubaneswar for my fiance,, parcel contend valentines gift,, i sended to her frnd so she can be surprise wen will reach to her,, but wen parcel reached i was suprised by missing digital camera n a ladies purse,,there were two parcel one was regular with electronice digital camera i had insured it n shown n second one was sent throught cargo bcoz it had perfumed both reached togeter on 3rd february 2011 to my fiances frnds place wen it was handed over to her,, by blue dart courier guy named litu akka arjun boran a they said me wen i complaitian he said her that one box has electronic n another has lapptop ,,how come he knew it had electronic,,the parcel came from cargo was sealed but another one wich had camera was cut from one side as if somone can put their had n drag out few things,, my fiances frnds dnt opened it bcoz it was suprise to somone n she sign wen my fiance opened it camera n purse was missing,, rest evrything this is there,, even accessiories of digital camera is there,, but camera is missing i complaint bombino office same day n waited for 3 days to reply but i dnt got any ,,so today i called up BHUBANESHWAR

Pincode 751001
Address BLUE DART EXPRESS LTD
11/A,
STATION SQUARE
UNIT 3
Location BHUBANESHWAR
Telephone Customer Service[protected]/2535322
Location[protected]/2535322

i spoke with a guy name kishore as he said to me , i guess he lied he was so rude,, nt ready to listen to me wen i said abt all this he called that guy and asked did you told abt electronics in that parcel he said no n siad both parcel was sealed ,,, they started blaming me n my fiances frnd,, how she sign n all wen m saying he had mentioned abt all those things n box was open for one side flower petals wich i had added in there was falling down they dnt listened to me n said talk to ur new jersey office n kept the phone,, it was so rude there is no customer service blue dart had so brand name in this market ,, but thye dnt have people with good communication skills,,, cant tackle the situations they run,,, im pretty sure that courier guy has stolen my digital camera ,,,,,so i wanna take a serious action to it,,, can someone help me in this,, plz will be really appreciated,,,

i have google adsense account
my pin sent 14 jan 2011 but due to bad service of blue dart courier .
please send my courier as soon.
and tell me how i get contact of blue dart about google pin.


plz mail or call any information about this topic

vikas
[protected]
[protected]@gmail.com

despathched on 02.02.2011 with correct delivery address but surprised to know from the courier website that address of consignee incorrect and unable to deliver. after contact the recipient and Chennai branch of courier office[protected] we came to know that the address was correct and our recipient had to collect it personally from the particular courier delivery office . this caused lot of tension and calls and time. kindly look into this matter as such incidents can cause lot of loss to the consignee and consignor.
FROM
Southern Power Equipment Company Pvt Ltd
Bangalore

I am very Upset with the behavior of the Workers/Labours of Blue Dart Service Hyderabad.
My Wife's Parcel was withheld by Blue Dart, They are so Poor an helpless that they cant organize delivery at many places one among was my wifes place, My wife is Pregnant and cannot travel so long 70 KMS to pick up the parcel I called from Melbourne, Australia and requested One Mr Praveen since Morning 8:30 AM and asked about requirement about pickup by third party (My Brother) The requested to get ID proof of Addressee and Collection Person and Original Receipt. When they reached there They refused to handover the parcel and demanded for Authorization Letter from the Addressee, This Cheap people dont have enough sources to deliver and rather they want authorization either the person go back 70 KMS and come back with Authorization letter or my pregnent wife should go out and fax theese craps the Authorization letter ? when asked about morning call Praveen is Hiding and not coming on phone call, another one Mr. Murali posing as CEO/Chairman says they have no questioning authority. And do whatever you want.
Who is concerned about such a Service ???
No Customer Respect, No Manners, No Questioning Authority and Jungle Law prevails in Blue Dart. Its Service with all illiterates.
[censored] You Blue Dart !!!
Any Doubts or you think i am wrong.
Dont hesitate to contact [protected]@gmx.com

MY shpment no [protected] is not delivers at my address . MY all last credit cards and all statement i receivd on courier ragularly .

I received a call from Blue dart fr address confirmation on 17/jan/2011. but he did not dispatchd that courrir and rtured undlivered back to chnaii HDFC.

These Company will not do there job properly .

I had couriered a shipment with tracking no. [protected] from mumbai(30/12/2010), to be delivered to pune. it has already been 1 week but I didn't got my package.

I have inquired the office 5-6 times but i get the same reply that it will be delivered the following day.

Please look into the matter ASAP

Regards
Amit Kumar
e-mail:- [protected]@gmail.com

Dear Sir,

This is in regard to the courier undelivered by Blue Dart Express Limited, Jayanagar 2nd block Branch, Bangalore.

I got a call from Mani, Blue Dart services on 3rd Jan 2011 @ 2.30 saying i have a courier to be delivered and clarified the address (Residence).
After clarifying the address i asked him to come after 6.30 as nobody will be there @ home. The guy said he cant come after 6.30 and wanted me to take half a day leave to collect the courier.
After 2 days i got a call from indiranagar branch saying my courier is due to deliver @ office address (my office is been shifted to Koramangla, i had changed the communication address to Residence).

When i tried to convey the same in customer contact center number[protected]Kavitha) It was a very bad experience we have to listen n oblige what they say. They wont listen to us.

Kindly request if anybody can help me cause the courier is my ATM card
Iam facing this problem from past 30 days i am not able do any trasaction due to this..i have to tranfer the amount to some of my friends and get the cash from them.

Regards
Suresh Ediga
[protected]
[protected]@gmail.com

I had ordered my Personal Photographs online from Snapfish. This packet was not delivered to me i chased for this parcel to Bluedart for a moNth and at last after there investigation they said the parcel has been not traced and asked for Sorry, which doesnot help in anyways, if tommorow my photographs are misussed bluedart is Responsible for it.
The delivery Status shows 6th Dec , which was handed over to Shalini leaving in the next house. On enquiry she denied of receiving any parcel. It is the negligance of the delivery boy which may lead to serious consequences.

Waybill Number : [protected]
[protected][protected]
Pickup Date : 30 November 2010
From : PANJIM
To : GURGAON
Status : SHIPMENT DELIVERED |
Date of Delivery : 06 December 2010
Time of Delivery : 18:20
Recipient : SHALINI

Dear Sir

IS IT POSSIBLE TO FIND OUT THE FACT OF OUR CONSINGNMENT SENT FROM DEHRADUN TO MUMBAI ON 21.12.2010 BY AIR THROUGH BLUE DART VIDE POD NO.[protected] .TILL TODAY NOT DELIVERED AND NO ONE KNOWS WHEREABOUT. INSPITE OF SPENDING RS.3304/-FOR 24 KG .IS IT JUSTIFIABLE FOR THE ORGANISATION. THOUGH I FEEL ASHAMED TO SEND THIS MAIL TO YOU BUT I HAVE NO OTHER OPTION SINCE I AM NOT GETTING RESPONSE NEITHER FROM THEIR DEHRADUN OFFICE NOR FROM THEIR CUSTOMER SERVICE.

FOR YOUR INFORMATION THIS IS NOT THE FIRST TIME FOR THEM IT BECOMES A REGULAR FEATURE FOR BLUE DART DELHI IT SEEMS NOW A DAYS BLUE DART DELHI BECOMES BLUE OR DARK

I AM SENDING WITH THE HOPE YOU WILL GET ME A JUSTICE

THANKS

V.KRISHNAMOORTHY
[protected]

Hi,

This is to inform you that, I was expecting a vital consignment from my bank HSBC couple of weeks back.

When I inquired few days back, about its non delivery, I came to know that it is returned.

Let me tell you that though me and my spouse are both working, still my wife stayed home to receive the same on 16th dec 2010 after getting their confirmation of delivery on that day but no body appeared on the day. Next day a delivery person came and informed my relative in my house that last week he has gone back 3 times earlier and now he returns as he requires a proof of identity. Now my question is...if I had to believe he returned 3 times earlier then why he tells the requirement of identity proof on 4th time(it should be 1st time) and not in 1st time and why BLUDART fails to deliver on committed date(16 Dec2010). Are we expected to stay back in home to receive the same for indefinite time?

Now when I called your customer care on this Saturday( 18th dec 2010) one customer care lady confirmed me the delivery on this Wednesday( 22Dec 2010) . Now I took a day off from my office and stayed back to receive the same today(22 Dec 2010) . When it doesn't appear on promised time, I called your customer care only to find that it has been returned to the sender. I had to call back my bank and arrange the delivery to bank branch itself so that I can pick it up from there only.

I am totally fed up with BLUDART''s delivery persons and systems.They only cheat and harras people on the name of on time delivery

Hello Sir,

This is Shailender Kadayan,sir m not satisfied with your service,i applied for policy money i.e policy no[protected] and available no-[protected].You sent my check on[protected] through Blue dart courier but i have not get my check till now.I called so many times to blue dart courier but at morning they said definately your check will be reach today but it not happend when i called at evening they said i dint find your address.Its become 4 days every day they said like that and that person gave me the no of Motinagar Branch of Blue dart courier when i called over there no one pick up the phone .

Second time i complained you of service Blue dart courier.Please sir i need this money very urgently.I would be very thankful to you if send my check asap on my address which i written below.

regards
Shailender Kadayan

ADD-
Surender singh (buswala)
H.no-29
Vill-Mubarik pur dabas
Nangloi,New delhi-110086.