Blue Dart Express Complaints & Reviews

Dear Sir

IS IT POSSIBLE TO FIND OUT THE FACT OF OUR CONSINGNMENT SENT FROM DEHRADUN TO MUMBAI ON 21.12.2010 BY AIR THROUGH BLUE DART VIDE POD NO.[protected] .TILL TODAY NOT DELIVERED AND NO ONE KNOWS WHEREABOUT. INSPITE OF SPENDING RS.3304/-FOR 24 KG .IS IT JUSTIFIABLE FOR THE ORGANISATION. THOUGH I FEEL ASHAMED TO SEND THIS MAIL TO YOU BUT I HAVE NO OTHER OPTION SINCE I AM NOT GETTING RESPONSE NEITHER FROM THEIR DEHRADUN OFFICE NOR FROM THEIR CUSTOMER SERVICE.

FOR YOUR INFORMATION THIS IS NOT THE FIRST TIME FOR THEM IT BECOMES A REGULAR FEATURE FOR BLUE DART DELHI IT SEEMS NOW A DAYS BLUE DART DELHI BECOMES BLUE OR DARK

I AM SENDING WITH THE HOPE YOU WILL GET ME A JUSTICE

THANKS

V.KRISHNAMOORTHY
[protected]

Hi,

This is to inform you that, I was expecting a vital consignment from my bank HSBC couple of weeks back.

When I inquired few days back, about its non delivery, I came to know that it is returned.

Let me tell you that though me and my spouse are both working, still my wife stayed home to receive the same on 16th dec 2010 after getting their confirmation of delivery on that day but no body appeared on the day. Next day a delivery person came and informed my relative in my house that last week he has gone back 3 times earlier and now he returns as he requires a proof of identity. Now my question is...if I had to believe he returned 3 times earlier then why he tells the requirement of identity proof on 4th time(it should be 1st time) and not in 1st time and why BLUDART fails to deliver on committed date(16 Dec2010). Are we expected to stay back in home to receive the same for indefinite time?

Now when I called your customer care on this Saturday( 18th dec 2010) one customer care lady confirmed me the delivery on this Wednesday( 22Dec 2010) . Now I took a day off from my office and stayed back to receive the same today(22 Dec 2010) . When it doesn't appear on promised time, I called your customer care only to find that it has been returned to the sender. I had to call back my bank and arrange the delivery to bank branch itself so that I can pick it up from there only.

I am totally fed up with BLUDART''s delivery persons and systems.They only cheat and harras people on the name of on time delivery

Hello Sir,

This is Shailender Kadayan,sir m not satisfied with your service,i applied for policy money i.e policy no[protected] and available no-[protected].You sent my check on[protected] through Blue dart courier but i have not get my check till now.I called so many times to blue dart courier but at morning they said definately your check will be reach today but it not happend when i called at evening they said i dint find your address.Its become 4 days every day they said like that and that person gave me the no of Motinagar Branch of Blue dart courier when i called over there no one pick up the phone .

Second time i complained you of service Blue dart courier.Please sir i need this money very urgently.I would be very thankful to you if send my check asap on my address which i written below.

regards
Shailender Kadayan

ADD-
Surender singh (buswala)
H.no-29
Vill-Mubarik pur dabas
Nangloi,New delhi-110086.

I am highly upset to see BLUE DART WORST SERVICE......... i haven't received my courier till date...though i have been constantly in touch with their customer service, below is my mail which i sent them from Blue dart page http://www.bluedart.com/servlet/RoutingServlet

I want their reply asap now...

Waybill No : [protected]

In ref to this above Waybill No : [protected], I haven't received my courier till date and from 7th of December, I have talked to Customer care at least 30 times, but they haven't delivered my consignment till date. Yesterday on friday 10th dec i waited for whole day, today i have been in touch with customer care people, Malti, Nitin, Julie, Sohaib, etc...BUT NO ACTION, till this time i haven't get my courier..........THOUGH THEY ARE SAYING YOU WILL GET IT WITHIN AN HOUR.

Your customer care have not call us a single time to report our query....it seems like they are doing some prank with us... some time they say it will come at 3pm, 4pm, 6pm now 7pm, whole day i have waited for them, but they are simply making fun with us........i am surprise to see such shameful insensitive behavior from your customer care people and to see such a poor service from blue dart.

When i will receive my courier? I want to have reply from you ASAP

I have odered steel dining set from Home shop 18 and they handed the box to Blue dart courier to deliver the goods to me. I started to follow up so that i can get my courier on time. after the intimation from Homeshop 18 when i tried to trace the courier on the blue dart site, i came to know that someone came to my house and the premised was locked but the whole day i was there at my place waiting for the couier to come as i have already informed the courier company to delivery the goods on that particular specific day.when i didn't received the courier i decided to drop a mail to them and i personally visited the blue dart office personally but still i havent got my courier.
Ravi Roshan

Recently my aunty have redeemed her Mutual investments. The Mutual Fund AMC have send the cheque through Blue Dart courier(The fastest, most reliable door to door service).

This Fastest service have taken just 7 days to deliver the cheque from Mumbai to Pune. But this is not the story.

As the courier guy of this most reliable company didn't find my address, he have deliver it in the police station to a person called Bokhare (While my Aunty's surname is Jagtap). Because she have mentioned near police station in the address.

Now the document is misplaced from police station and the that AMC is asking an indemnity bond of Rs. 220 for reissuing the new cheque.

What a Reliable Company?

Hats Off!

On Tuesday i got a message stating Dlue dart was trying to deliver a consignment but returned because no one was there at home, but that is not true since my parents was there all time. so they asked me for a time slot to deliver it and i had 2 options one was between 12.00PM to 4.00PM and other was between 7.00PM to 10.00PM , so i sent 12.00PM to 4.0PM but i didnt get the courier yesterday (wednesday) so i called the Bluedart customer service and asked them why it was not delivered and they said it is because of rain, so i asked them to deliver it between 7.0PM to 9.00PM which they said they cannot do it since it was bank consignment , and so i asked them t deliver it on thursday 02/12/2010 between 12.00PM to 4.00PM but i didnt get it so again i called the Bluedart service and asked them what happen and they said they havent received any reqest to deliver it between 12.00PM to 4.00PM and it would be delivered before 9.00PM , so i asked them how that is possible for them to deliver it today in the evening as i was told the same was not possible yesyerday, but they could n answer that and said we dont have any record of you calling , so i asked what is the customer service that you provide and she responded like "Dont think only you an speak rude even i can speak rude"

Note : i still havent got the courier.

Name of the Executive: Sharadha

I had to receive a shipment from Noida. The Blue Dart in Chandigarh got it with them on November 22, 2010 which was scheduled to be delivered to my office in Chandigarh on November 23. Today is December 2 and I have not yet got it.

After numerous attempts of phone calls and e-mails, I get a response everytime that it would be delivered in next few hours, but all in vain.

If I track my shipment on their website, it shows "Consignee not available at the address". And the fact is BlueDart executive never came to my office and they admitted this fact on the phone.

Pathetic service.

AWB [protected]

Consignment no. [protected] booked on dec 2007 from courier office to my correspondence address is not yet delivered or returned by blue dart courier complain in their costomercare is non responsive.
Please do needful.
Thanks

SIR,
WITH DUE RESPECT I WANT TO INFORM U THAT WE ARE CONTINUOUSLY SUFFERING FORM THE SERVICE OF BLUE DART COURIER SERVICES. THEY ARE NOT MAKING THE DELIVERY & RETURN BACK TO THE PACKET. WITHOUT GOING TO CONSIGNEE THEY MAKE REPORT ADDRESS IS NOT CONFIRMED.ONCE PAN CARD RETURNED BACK IT IS DIFFICULT TO ASSESSEE TO RECEIVE IT. THIS IS NOT MY PERSONAL COMPLAINT BUT MR. AMIT GUPTA AN ADVOCATE ([protected]) TOLD ME THEY HAVE NOT MADE DELIVERY TO HIM & RETURNED BACK TO THE COURIER FROM COMPLETE & FAMOUS LOCATION i.e. DISTT. COURT. CIVIL HOSPITAL IS ALONE IN BALLABGARH. NEITHER THEY GO THERE FOR DELIVERY NOR MAKE ANY CALL TO CONSIGNEE & MENTION THE REPORT ADDRESS IS NOT CONFIRMED. SIHI GATE BALLABGARH FAMOUS LOCATION & THEY MENTION THE REPORT ADDRESS NOT FOUND. ALL THE SAME ADDRESSES ALL DELIVERIES MADE PROPERLY. YOU ARE REQUESTED TO PLEASE SOLVE THIS AS SOON AS POSSIBLE.
I CAN ALSO PRODUCED SEVERAL WITNESSES REGARDING THIS.

I had sent courier through Bluedart on 25th Nov from Noida to Jaipur. The waybill no is [protected] for the same. The courier has not been delivered by Bluedart and despite the mobile numbers of both the receiver as well as the sender being mentioned on the courier no call has been made by Bluedart to either of them. On calling up the customer service they do not give any answer as to when the courier will be delivered, are rude to the customer and also do not lodge a complaint .Kindly look into this matter as this is mentall harrassment of the customer and plus loss of documents etc being sent by the customer

I have sent a Courier by Blue Dart (Airway Bill No. [protected]) from Bangalore to Silchar on the 15th of November 2010. Even after 10 days when I found that the courier was not delivered, I found the following update:

Pickup Date: 15 November 2010
From : Bangalore
To :Silchar
Status :Out Of Delivery Area
Contact Customer Service

On contacting Customer Care in Silchar, they just coolly refused to do anything about the delivery saying the address of delivery (which is within 10 km of the Bluedat office) is out of delivery area.

Blue Dart takes 3 to 4 times more than India Post and doesn't want to provide services.

I think this is pathetic service and I should be compensated and those lazy employees be sacked.

Hello,

This is Abhijeet working with the Advertising Company. I was supposed to receive my HDFC Debit Card 15th November. I got a message from Blue Dart stating- we tried to Deliver a shipment to you. Please contact us.[with shipment number details]
1- I was available for the whole week in the office they why didn’t I receive the card?
2- If Blue Dart have really tried to contact me, then why they didn’t put a note at my company gate which all courier companies does.

When I tried to contact Blue dart services again on 19th November, I got a response from Jeniffer- [Supervisor I believe & very impolite lady] we will retrieve this shipment from HDFC and you will get it on Tuesday- 23rd November for SURE.
I did call again today [24th November] and I got a response from same lady that you need to call HDFC and ask them to resend that shipment. she simply showed that they are no more responsible for this and now it’s between you and HDFC.
Now, as this is the Debit Card shipment, my earlier card is blocked by HDFC and I am not able to use my account for ATM services.

If this lady would have told me earlier that we cannot retrieve the shipment and you contact HDFC directly, then I would have receive it much earlier. But just because of the negligence and poor service of Blue Dart I have faced this mental and fiscal trauma.

I would request to have some strict action on Blue Dart and its unorganized system.


Abhijeet
[protected]

Hi,

This is Narasimha, I was supposed to get a courier from Citi Bank. Citi Bank sent this courier to my Residential address.

1)Courier Field guy(Santosh : +91-[protected]) called me and asked my office details, then I asked him to deliver at my home address,which was mentioned on my courier. I could not receive it even after two days. Then I called him asked about the status. He replied that, the address is not correct and he directed to another office, and he gave his officer/Manager(Saravan: +91-[protected]) number,and told me that I can log a complaint with him or discuss any other matters.

2) Saravan(Manager of the field guy), told that there is no cross number and main number for my address.So, the address is invalid.
Is that true, every address in India must be having Cross #, and Main #???

Very Interesting part is that, I had received lot of couriers from the same agency from past 4 years at the same address.Finally, he had given another branch(Cunningham Road:[protected] office number to check my courier status.

3) This (Cunningham Road:[protected] guy told me that , he is busy and outside of the office and provided number of another guy called Selvam:[protected].

4) This Mr. Selvam say's that, Field guy mentioned that the address is incorrect , so we are RTO back to Citi bank i.e, Origin. I requested him to deliver it at my home address, otherwise I will collect it from their office. This sincere officer of the great Blue dart courier agency said that, He cannot hand over at their office, he can deliver at my home address only.He promised me that, he will deliver it by Monday, i.e. 22-Nov-2010.

Waiting for collect it by Monday, Mean while, I spoke to Customer care officer, who took 9 mins 24 Secs to check all my courier records and status and promised to deliver 100% at my home.

This is the very poor and irresponsible behavior from most expensive Courier agency in the market. They Quotes in advertisements that " They know Asia very well then the others ". Shame on you Blue Dart, Could not deliver to Bangalore inside city address with mobile number, and had delivered many times in the Past for the same address.

My Courier details: Way Bill /Ref No: [protected]
My Contact details: +91-[protected] , [protected]@gmail.com

all the employes of blue dart are just useless...i was informed on my cell that a credit card packet from HDFC is to be delivered to me..but, at the time of delivery i was not at my place so told the courier man to plzz resend it after some time..then...he replied that he's not free for only my work..and will send my courier back to mumbai..and just wrote on the paper that the customer has not shown his I.D.....after 2 days when again they called 4 delivery then they told me the place where they can deliver my packet and again, they went to the wrong place .and from there the courier man just giving me a missed call.so that i wud call him back...this type of irresponsible behaviour is totally unexpected from the reputed courier service....this will surely make the image of blue dart down..

I am very annoyed with the blue dart service in Gorakhpur. Man who is having franchise of Blue dart in Gorakhpur is not a good person. My Courier(package) was reached to his office in the early morning it was confirmed by him when i called him. He said that he will delivery it to recipient by noon but when i again called him in the noon then he said he will deliver it by evening. Again when it didn't reached it by evening the he said it will not be deliver today then i got aggressive then he threaten me to burn my package. It was very shocking for me that blue dart is giving service to mafiaz (dacoit). He was very rude to me. In the last i sent one man to pick my delivery and at that time he also threaten that man. It was very bad experience to me. I will request blue dart official to do some query or give it to some other person.

and i would request to general person to donot use blue dart to send courier to gorakhpur.

Blue Dart has the worst courier services I have ever used. I belong to Delhi and I am working in Pune for now. On Diwali, my mother had made some sweets at home and couriered me as I could not go home this Diwali. Blue Dart instructed to write "Home Made Sweets" on the box as the parcel contained edible item.
The courier was dispatched. After waiting for 3-4 days for the courier, I checked the status online which showed that the courier has been delivered to ME on the previous day at 10:23 AM !!
I had been at home for the whole day and I remember that no one had came. Blue Dart delivery guy surely must have tricked by writing the name and putting my signature (as nothing is verified).
We called up Blue Dart office and got a loose response from them. They agreed to track the courier and get back. It has been a week and I have got no response from them yet.

Shame on Blue Dart courier services for this kind of service.

Please suggest what can be done in this case?

I had booked a consignment containing some important documents from chennai to goa using blue dart courier services from Annanagar branch LR no [protected] dt 02/11/2010 paying a high service charge of Rs 250. Blue dart service claimed that they will deliver the consignment within 24hrs max. but till today i.e 8/11/2010 the consignment has not reached the sent address. when asked the blue dart customer service they dint give me correct information and wasted my lot of time by diverting the calls from one person to another. there is completely no response . what can be done..?

Dear Sir,

Consignment No [protected] Booked on 02.11.10 from Kolkata. Delivery on 03.11.10 morning.
The following consignment has not been delivered to me even till today irrespective of multiple followup & mails to Customer service Manager.
A confirmation mail was sent by the Customer service Manager stating that the delivery will take place on 06.11.10 morning by 9am. When contact the Custoemr Service of blue Dart . ms Sharda told me that blue dart is unable to make any delivery for next 2 days Z& she hung up the phone.
This is to highlight that courier company like BLUE DART take lot of money from Customer stating that the delivery will be within 24 hrs.
They take the customers for a ride as Delivery are rarely on time. They fleece the customers & the advertise to mislead the consumers on the services they provide.
Strict actions should be taken on these companies when they have to make the delivery on time.
Here irrespective of an email from the Customer Service Manager of Blue Dart consignment has still not been delivered to me.
The consignment has important documents which had to be submitted in a specified time.
Compensation should be given by Blue Dart to me for the harassment & poor quality of service.
Please find the mail below by the customer service Manager of Blue Dart:

Thanking you,
Neela Roy

Dear Customer,

We thank you for writing to us.

With reference to the below mentioned shipment, please note that the
same has been scheduled for delivery on 6th November before 9:00 am.

Please feel free to write back or contact our Customer Service at
[protected] for any further assistance or clarifications.

Assuring you of our best services, at all times.

Best regards,

Aparna D'souza│Manager- Customer Service │ Blue Dart Express Limited
│Blue Dart Centre, Sahar Airport Road , Andheri (East) Mumbai 400 099,
India. ' +[protected] │ F +[protected]
* [protected]@bluedart.com│ www.bluedart.com

It's pathetic company who does not take customer's concern and requirement seriously

I booked courier via blue dart
[protected]- Ref no.

They took three days to deliver document between Mumbai to Nagpur , while other courier services also take three days to deliver the same but they charge 35/- while blue dart charges 250/-.

I selected Blue Dart cause it was very urgent, but they disappointed

And secondly, Blue Dart customer care executives are very rude on phone when we call them for tracking the document.

Most disappointed service- Blue Dart

Thank you

Regards,
Vatsank Bakshi
[protected]@gmail.com