Blue Dart Express Complaints & Reviews

Waybill no : [protected]. wrong address delivery & custmere care not response any type. contact jamnagar offices not receive any call. pickup date 28 june 2016
From mumbai
To jamnagar
Status shipment delivered
Date of delivery 30 june 2016
Time of delivery 12:25

Bluedart never help me. please help. big misstake by bluedart. i have never expect this typ services

Dear team, kindly please tell me what the problem about corior delivery for your side atleast 5 th time i was found same problem with your customer service point my corior no are awb [protected] this corior has been delivery last date 8 july 2016 on my address but your sales repersantitve tell me your address are incorrect its a bank realted document and i would be go out of state at 9 july today i was going at your place they could be not deliver to me my doument and he said to me corior will be delivered atleast 3 pm but how can i take it my train time is around 12 o clock i would tell him please give me but he did not giving me my corior its a bank document and now today is saturday and next is sunday and i will also leave in 5 dayout of haryana so my work almost has cracked i was lated by bluedart corio to atleaset 7 days so i want to take a good action for it i was attach a file the team tell me your address are incorrect now you will check it my place and blue dart office distance are onliy 200mtr. approx. so kindly please take action for it
Thankx
Narendra pratap singh
[protected]/[protected]
Panipat haryana

Pickup Date 05 July 2016
From Hyderabad
To New Delhi
Status C'Nee Shifted From The Given Address
Expected Date of Delivery 07 July 2016

Status and Scans
Location Details Date Time *
Waybill No : [protected]
my packet is not get
name:- Amiya Ranjan Bhowmik
Contact no:-[protected]

This is regarding Way Bill No [protected], Shipment is arrived on 2 july and after then some times its status is showing Shipment Out For Delivery & Delay Caused Beyond Control. What the hell it is. from 5 july onwards everyday I am following they are saying today it will delivered but as of now till 8 july it is not delivered.

I sent a consignment from vasant kunj and they took rs. 2950 from me with a guarantee of next day delivery. the shipment has still not been delivered and it's been 7 days! it was a highly urgent delivery. there has been no call from blue dart in this regard. the current status is showing that it's not delivered and one of the reasons given is 'no clear landmark'. the address on the shipment was very detailed with landmark and recipient's and sender's name as well as contact numbers were clearly included. the blue dart people should have called on either of the numbers if there was any confusion.

Waybill no : [protected]
Pickup date 01 july 2016
From new delhi
To bangalore
Status holiday, delivery on next business day

Status and scans
Location details date time *
Waybill no : [protected]
Cunningham holiday, delivery on next business day 07-jul-2016 10:30
Cunningham shipment out for delivery 07-jul-2016 10:05
Cunningham consignee's address incomplete/landmark needed 07-jul-2016 10:03
Cunningham contact customer service 07-jul-2016 10:02
Cunningham shipment out for delivery 05-jul-2016 10:50
Cunningham holiday, delivery on next business day 04-jul-2016 14:30
Cunningham shipment out for delivery 04-jul-2016 12:04
Cunningham holiday, delivery on next business day 02-jul-2016 12:30
Cunningham shipment arrived 02-jul-2016 10:57
Bial hub shipment further connected 02-jul-2016 09:56
Bial hub shipment arrived at hub 02-jul-2016 09:13
Bial hub network delay, will impact timely delivery 02-jul-2016 07:45
Delhi hub shipment further connected 02-jul-2016 04:43
Delhi hub shipment arrived at hub 02-jul-2016 02:22
Safdarjung enclave shipment further connected 02-jul-2016 01:23
Safdarjung enclave shipment arrived 01-jul-2016 22:11

I want the shipment to be delivered immediately plus a refund of the 'extra payment' that was charged from me on the pretext of 'guaranteed next day delivery'.

I was awaiting a parcel from ebay latest by 6th of July via Blue Dart. However, it is past the date and I haven't yet received my product. On calling ebay, they said it is not there responsibility ones the product is shipped and they have failed to contact blue dart courier service in Kolkata. I'm leaving the Country tomorrow and I fear if I don't receive the charger by 12.30 pm tomorrow, I will have to leave without a phone charger which is a necessity. I don't know how these guys at blue dart could be this unprofessional and irresponsible. Very very disappointed with the service. any help would be great,

Token number for your reference - 76951
Tracking number [protected]

I have been misguided by your executive that when i bring the shipment by air octroi will not be charged, i asked them what all documents they need. I have given all the necessary docs, even after asking i have told their will be no octroi. At the time of delivery i had to pay 4400/- inr + courier charges. This is not what we expect from blue dart, if your executives have half knowledge they should not speak. I have paid a huge amount to bring back my laptop which was not new. I want you to escalate this issue and give back my octrio money because its not our fault.

Reg
Divya - qad

My package doc-ate number [protected] has been delivered to wrong person mr nayan instead of mr ravi gaikwad on dated 05.07.16 at 4.30pm.

We are requested to you registere my complain and also do the needful.

You are free to contact us my mobile no, is [protected], e-mail id raju. [protected]@kei-ind.com.

Please ensure that this doc ate number (package) should be delivered to right person to mr ravi gaikwad.

Dear blue team,

Hope this complaint is being read by the top officials of blue dart and get aware of the pathetic customer service that has been offered to simple customer like me.

This is a serious concern and must be dealt on an immediate basis or else this complaint will keep on repeating till this gets sorted out.

Date of incident - 4th july 2016 and 6th july 2016
Awb no [protected].

The above mentioned awb no [protected] containing bank package of icici - new account opened was supposed to get delivered at 6/j ananda palit road near entally post office kolkata -700014 on 4th july 2016 where the field staff - courier boy updated the tracking details as consignee has shifted. kindly check the tracking details below

Waybill no : [protected] reference no : [protected]y01833
Pickup date 02 july 2016
From kolkata
To kolkata
Status c'nee shifted from the given address
Expected date of delivery 05 july 2016
Status and scans
Location details date time *
Waybill no : [protected]
Bmb service centre shipment out for delivery 06-jul-2016 13:07
Bmb service centre undelivered shipment held at location 06-jul-2016 09:36
Bmb service centre undelivered shipment held at location 05-jul-2016 09:31
Bmb service centre c'nee shifted from the given address 04-jul-2016 18:43
Bmb service centre shipment out for delivery 04-jul-2016 11:08
Bmb service centre shipment arrived 04-jul-2016 09:51
Calcutta hub shipment further connected 03-jul-2016 14:03
Calcutta hub shipment arrived at hub 02-jul-2016 22:59
Park street shipment further connected 02-jul-2016 21:34
Park street shipment arrived 02-jul-2016 20:12

The issue is that i am staying at the given address from birth and the courier did not even called me on the registered mobile no with icici bank - [protected] and in the tracking details it is mentioned consignee has shifted.

Today morning i mailed miss swati ghosh - assistant manager of kolkata branch. though she responded but she consistently made the customer feel that the negligence has happened from my end. when asked her that the courier boy should have called on my number she replied "please be informed that bank shipments have a defined delivery norm which needs to be adhered to and hence we are not authorised to call and arrange delivery of bank instruments. the guidelines are put forward by the bank to ensure security of bank instruments and to avoid any fraudulent act."where the icici customer service team assured me that registered mobile number is given to track the customer if necessary. she has been ruthless to me while interacting with me specifically earlier also around in december 2015 with regard to her behaviour which is absolutely unaccepatable and i wonder how can she be part of customer service bluedart.


My issues are laid below for your action-

1) registered mobile number is given for what reason - kindly verify. so a person needs to take a holiday from work and sit at home to wait for package to be delivered... is it so?... and top of it all my family is unqualified to receive the package. is it so?... then why miss ghosh kept on talking to me about sops and sops something probably she has learned recently in blue dart institution and has a exam to be given so that she can survive another year in your organisation and jeopardize the brand image of blue dart (i really don't know whether this brand image matters to an institution like "bluedart"). icici bank team has confirmed that registered mobile number can be called if necessary to deliver the package.

2) swati ghosh - assistant manager blue dart also insisted to take my wife's number and whether my wife has a pan card to deliver the package to my wife. if this is the case she is contradicting the point in her reply mail below which i guess she recalled it

"please be informed that bank shipments have a defined delivery norm which needs to be adhered to and hence we are not authorised to call and arrange delivery of bank instruments. the guidelines are put forward by the bank to ensure security of bank instruments and to avoid any fraudulent act."

3) upon telling her that i will put this matter on the consumer forum platform she actually threatened me that blue dart's legal team will take care of. i mean why this attitude miss ghosh - do you really doing justice to your position and salary which you are drawing. i dont think so as your only aim is to demean the customer on the other side of the issue so that your track record remains clean. to cover the same she puts up a date where we had an interaction where actually she was wrong and ultimately i was refunded the money. i replied thanking her.

"kindly note that bluedart believes in being transparent in their communication with customers and continues to strive towards providing customer delight as affirmed in your trail mail below dated 5th december 2015. please be rest assured that the matter will be address on priority and further communication will be provided to you by the concerned member."

Kindly address the above points which is actually bothering me a lot where the customer has been kept so low in your set of principles.

Regards

Sujit maity -[protected]

Reply mail by miss ghosh

Dear mr. maity,


Thank you for writing to us.


Please be informed that bank shipments have a defined delivery norm which needs to be adhered to and hence we are not authorised to call and arrange delivery of bank instruments. the guidelines are put forward by the bank to ensure security of bank instruments and to avoid any fraudulent act.


During the course of our discussion you have mentioned to have taken up the matter with your respective bank. we too have forwarded the below mail to our concerned team for further investigation and assistance. delivery will be arranged as per the standard operating procedure laid down by your shipper.


Kindly note that bluedart believes in being transparent in their communication with customers and continues to strive towards providing customer delight as affirmed in your trail mail below dated 5th december 2015. please be rest assured that the matter will be address on priority and further communication will be provided to you by the concerned member.


For any further queries please feel free to contact us.


I love my blue dart. jpg


Best wishes,

Swati ghosh │ assistant manager-customer service│

Bluedart express ltd. kanak building, 41 chowranghee road, kolkata-700071, india

' [protected]│ f +[protected]│ * [protected]@bluedart.com│ www.bluedart.com

Hi

This is shilpi from orient craft limited. delivery boy of your company came to deliver my courier he called me from my office landline and yes he didnot waited for me. i was out for lunch i asked him to wait for 15 min or either deliver to place where i am having lunch. he denied for both the option.

I am very disappointed with your services. can you get my packet delivered today itself.

My shipment is not yet delivered. Already I met the counter person and sent message through phone and mail. But no response so far.
is this the way to treat the customer?.
Nobody is attending my call.
no-[protected]

I hve provided the complete address but still i dint receive any courier r... Y nobody called at d time of delivery so that i cud guide dem d address. . Wen i received 1 shipment on same address frm blue dart den y u r unable to deliver another on same address??? Plz call me on d no [protected] so that i can assist d agent... Dis shipment is very important fr me plzz deliver it today ill b very thankful to yu guyz...[protected]... Believe me guyz u hve worst customer service i hve ever come across... Plz dnt fool customers by saying address is unlocatable since yu neva made an attempt to deliver it...

Respected sir/madam,
my name is saivikas.i got a dummy package from snapdeal. i kept the reverse pickup they said thatpay money we will give you in wallet.by paying the money of 300/- upto now they did not sent the package from ponnur from snapdeal they are calling us.so, do the nessary action
THE WAY BILL NUMBER IS [protected]
thanking you sir,
your faithfully,
saivikas

Dear Sir/Mam,
It is to inform you that the delivery boy, mob No- [protected] did not deliver the courier no- [protected](W177425) at home and called me away from home in rain to take the courier arrogantly. I will not bear this behavior and expect appropriate actions. The courier contained some important documents which was torn off due to rain water at the time when he handed over me. You are paid to deliver at doorstep not away from home. Kindly revert to me with explanations. I tried to call Mr Alok Singh, Mob No- [protected], Varanasi, but he as usual did not pick up the phone. So it's a combined mistake.

We booked the shipment from two accounts.

Account "A"…. Which was not picked up due to high Invoice value and left at the gate stating that this should go by the road & 2nd booking was from my Head Office account.

Both the times the personnel on the call did not mention of the documents “E-Sugam”.

All that was asked for is Invoice copy and Declaration. I’m sure the calls are recorded… and then have the courtesy to say a lie to the relationship Manager that all information has been passed on, colleagues are blatantly feeding mis-information which calls for immediate action at your end.

We have verified this from our end twice when we called the Customer service.

The Bangalore Blue Dart employee gives us information to back date E-Sugam form to cover-up the goof-ups occurred from Bombay office.

So much goo[censored]p's by professional company calls for doing business with Small timers and not these big unprofessional guys.

We have received a packagefrom FASHION & YOU through blue dart courrier addressed to Usharani, 103 sakuntala residency, RK street, VV nagar colony, kukatpally, hyderabad - 500072. While delivering courrier boy asked for the name of receiver, which was informed by my daughter. After delivering Courrier boy started sending unwanted messages to my daughter from his mobile no [protected]. Hence we are bringing this incident to you and request to take action against that boy and to inform us the action.

surendrakumar
[protected]
[protected]@yahoo.com

I've checked all the details for waybill no : [protected] reference no : ev[protected] it was scanned as delay caused beyond control on 29 june 2016 and still now no attempt of delivery no notification send and i want to receive the package at the earliest. No one receives the call if received immediately hangup the call and no response


Pincode 500081
Address blue dart express ltd
No 1-68 / 4 & 5, plot# 80 & 81
Madhapur
Location hyderabad
Telephone customer service - -[protected]
Location[protected] / 66684677
Fax

One of my ordered (No.[protected] & blue dart awb #[protected]) item on snapdeal reached on 28.6.16 at the area of my premises but did not delivered. Delivery boy excused due to "big truck" and less manpower and returned to their local hub - but on net they excused address issue. I complained through net and your official and asked them to send sufficient manpower to deliver such heavy item for which already delivery charge taken by snapdeal. Again on 29.6.16 only single fellow reached with big truck and delivered the material at my residence with the help of a coolie to whom i had to pay rs.50.00

Hi
This is Neeraj kumar. My brother send a courier from patna to noida. he has posted it on 27th of june 2016, till today it has not deliver to me.yesterday and day before yesterday it was in kolkata. As it was next day delivery courier why i could not receive my courier. i have to pay 10000 Rs extra as a late fine to submit my fee. who is responsible for this ??? blue dart promise me it will maximum get deliver by 29th june. No one is picking call on bluedart toll free number. some one picked he disconnected the call. again some one picked he told system is not working hence i cant provide you the detail then i told him that i want to talk with your senior and disconnected the call. kindly help me out.

Neeraj Kumar
[protected]
[protected]@gmail.com

Way bill no:-[protected]
The shipment of documents is from hyderabad to amritsar which is been delayed .
The documents are urgent to deliver

As the documents holds very much importance,

Kindly resolve the issue sooner.