Blue Dart Express Complaints & Reviews

Hi,

Without contacting the customer they have update as I have changed my address, this has happned many times.our indian post is better than this.
when I contacted the customer service they are talking to me in bad tone.
and they are not bother about customer service.
last time also it took one week to deliver the courier, so I will suggest the first flight courier is the best.

Regards
Sandeep

On 29th july, 2016 at about 2.57 p.m, the delivery person called me and asked to stand near the desired location, i.e. infront of my house( Ramnagar road no-4, west side of banibidyapith school). Accordingly we waited for about 45 minutes but he didn't arrived.So we have called him at about 5 p.m and asked the reason for not arriving.Then he told us that he left and he will deliver on the next day i.e. 30th july.But he didn't arrived, so accordingly we called him several times, but he didn't recieved our call. On 1st August, 2016. We went to the bluedart office situated at Amulya market, post office chowmuhani, Agartala.The person in the counter couldnot help us, they asked to wait there till the delivery man come back to the office. He arrived at about 6.30 p.m.We asked him about the reason for the non-delivery.He denied the fact, he said that he waited for us and then returned the parcel, to the original place.We then told him that, he could have asked us to collect our package from their counter. He then said that that this is not his headache. He was very rude. I want to ask you that is this the way, you behave with your customer? This package contain very important documents, which is very crucial at this period.So, I request you to take some necessary actions against this, Or i have to take the next step. I wanted to know this delivery person's name, but he didn't told me, Also none of the people present in the counter co-operated .I want to get my package as soon as possible.If you didn't take any action, I am bound to take action against your company. The delivery man's phone number is [protected].

Hi,

Please check the status of #[protected]. Neither your only one customer care number is working or you people tried to contact me. I have an urgent bank courier to received by which you people are playing

The only thing I can check is the status on your website is parcel is moving from your one office to anther when the delivery date was 2nd august 2016.

I AM PLANNING TO TAKE A LEGAL ACTION YOU PEOPLE WHO DO NOT WANT HONESTLY.

Vikas
[protected]

I place order philips speaker in snapdeal on 28.7.16. i track order it not update... how to know my order details.

Dear sir
Sir meri courier no. [protected] h y without information k bar bar return kr di. Mere yha ka phle pin code 302012 tha ab change ho kr 302040 ho gya or y pin code abhi net pr update nhi huaa h wo khte h ki y aapki glti h or es se phele 302012 tha jb de kr jate the or courier ki information k bina y return kr dete h aapki etni bdi company h ek call krne se company ko ghata thodi ho jayega or return m mene aapki company k office call kiya khud to ek bar bat krke bich m call cut kr diya ([protected]) or dubara call recive nhi krte mene msg bhi kiya pr aapke employe k behaviour thik nhi h or aap meri courier k bare m muje btaye mere no.[protected] h

Hello sir,

I had placed a order on 26th july'2016 from ebay site as per the email received my oder was shipped through blue dart and was suppose to be delivered on 30th july as per the tracking details and the messages received. I got a call from blue dart office dharampur (Hp) regarding the same on 1st august that they will deliver it on 2nd august due to non availability of delivery boy. But today on 2nd august i placed them a call on the mentioned number [protected] some guy spoke very rudly and refused to deliver the product saying that that is a non delivery area. But last month i have received one order from blue dart delivered to the same address. The man was very rude in behaviour and said that you can complaint about us where ever u like but we will not deliver the product.
Airway bill no of the order is: [protected]
And the address mentioned was
C/o sh lal singh kanwar
Mohan meakin ltd
Kasauli (Hp) pin code: 173204

Kindly do the needful sir as i have one more oder placed from amazon that is dispatched via blue dart.

Regards
Kiran kanwar
[protected]

Bluedart., are people really working in this courier service... Whoever is heading this company this is for your info that services provided by your staff is a mere waste of time for everyone your people have my mail to be delivered from your banshankari office address to my residence which is 5 kms and it has been 3 days and your people just say stories when called, also requested to pickup at your location and they say it cannot be handed over. Your lousy service is playing with my time and money, shame on your service capabilities, local post office does a better job, unfortunately much banks have tied up with a pathetic service provider for which they will face the consequences.

Hello respected sir/ madam

I am fond of online shoping. I place my order form happyunmarried.Com on 26/7/2016
Last date to deliver courier was today 01/08/2016 with tracking id [protected] but till now they dont deliver my courier at faridkot your head office called me and told me you have to pickup your courier form head office we dont deliver at your residence area and giving me lame excuse and harased me from last week calling from +[protected] no.
Please sove my problem i am suffering from last week
Thanks

Regards
Lakhwinder singh brar
Colony mai godri sahib
Faridkot
Mob: [protected]
[protected]

Every time i order something on ebay this company sends me the courier through bluedart which always fails to deliver me the product on time... it's been 3 times now i have been delivering and bluedart has never delivered me the product on time.. and every time i call up to their call center first they don't pick the call rest they don't provide a solution to my question. and after atleast 2 attempts they send me my product.

I am from delhi, i took your service to deliver a sclupture from delhi to hyderabad. Having a tracking id : [protected]
It was given to the courier service in, noida sec 16, on 30th july 2016, in well condition, but was damaged after receiving.
Sir i am very much disappointed by your service. I want you to return my money.
So tell me the process of refunding.

This is the worst courier company in india. every time they are writing false status and unnecessary delay the delivery. i am seriously fade-up with this courier. i would like to request online retailers specifically ebay retailers please dont send your products through bluedart. a copy of the same i will also forwarding to all the online retail stores.

Hi,

I have placed an order on ebay on 18th july 2016, i got a mail on the next day[protected] saying that the item has been shipped by seller and the estimated date of delivery will be between[protected] to[protected].
The courier name and AWB details are also provided in mail as below

Courier name: BLUE DART
Airway Bill Details: [protected]

But on 27th i got a call from the haripad blue dart office, address of the office is given below

HARIPAD

Pincode 690514
Address BLUE DART EXPRESS LTD
C/OM/S RELAY EXPRESS
SHOP NO 42, MUTTASSERIL BLDNG
NEAR R K JUNCTION
Location HARIPAD


They said than they cannot provide home delivery my home, (Pin code of my home is 689623) either i need to come to the location where they can come, or the item will go return on that day itself. but i was in office at that time so i refused to accept their demand.
They disconnected the call by telling that "sorry sir the item will be dispatched back to seller"

I had opened claim in ebay saying "item not received",

Claim ID: 2185222
PaisaPay ID: [protected]
Item number: [protected]

Today, 30th july 2016, i got a call from ebay regarding the same, and the customer service executive said the tracking details shows the item has already been delivered on 27th july 2016.
I was shocked and contacted the above mentioned BLUE DART office, and i came to know that the item was delivered at somewhere else for closing their report as "delivered" and they did it with out taking any confirmation from me.
The so called manager is trying to justify the issue like, "the executive tried to call me but i didn't pic the phone so he did that"

Here i have a doubt in integrity of BLUE DART, is that the right way to deliver the item when the recipient couldn't accept call??
If the recipient is not picking the call, then the item should have been returned.Or at least they should sent an SMS saying that we will deliver the item at this particular location, please collect.

EBAY is refusing my claim due to this, so kindly provide a solution for the same


Thanks and Regards
Abhiram Subhagan

My parcel Waybill Number : [protected]
is not yet delivered.
Each time i call customer care, they say "the shipment is out fir delivery" but i have not received my parcel.

Its been 3 days since the shipment is out for delivery and it was supposed to get delivered.

Pathetic service from blue dart.
I have written a numerous mails but all in vane.

I need a strict action on this, before i take this issue further.

Below is my mail conversations.


From: "shaikh immtiaz"
Date: Jul 30, 2016 11:37 AM
Subject: RE: NetMail:3078181:My item delivery
To:
Cc:

Dear Sir/Madam,

My parcel with
Waybill Number : [protected],
Was supposed to be delivered on 27th of july 2016, but has not been delivered to me since.
I have already called on your customer care number[protected] and spoken to your representatives many times for this order delivery. They always give the same response that the parcel is out for delivery.

FYI there is no Political Disturbance / Strike occurring at my place i.e. the delivery address.

Please arrange the delivery by today i.e. 30/07/2016 or let me know the location where my package is lying, so that i can collect the same i[censored] can't deliver.

I won't be available at the delivery location from 1st August 2016 onwards, so cannot receive if delivery is attempted then.

Hence requesting you to take this issue in High priority and arrange its delivery by today itself.

Regards,
Shaikh Immtiaz

On Jul 29, 2016 6:49 PM, wrote:
Dear Customer,

Thank you for writing to us.

We regret to inform you that the package delivery could not be done at the destination service unit owing to Political Disturbance / Strike and the package is lying as an undelivered package at our Service Unit. We shall arrange for the delivery attempt to be made once the normalcy resumes back.

Should you require any further assistance please write to us or contact our Customer Service at [protected].


Best Wishes,

Laxmi.C | Executive-National Mail Centre (NMC) | Blue Dart Express Limited |
Customer Service [protected] │ 2 │www.bluedart.com
Follow India’s Most Awarded Logistics Company on


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-----Original Message-----
From: Sk.immtiaz.[protected]@gmail.com [mailto:Sk.immtiaz.[protected]@gmail.com]
Subject: NetMail:3078181:My item delivery

Email id : Sk.immtiaz.[protected]@gmail.com
Tel no : [protected]
Shipper/Consignee/Third Party : Consignee Comments :
Dear Sir/Madam,

I request you to please deliver my parcel on weekend, saturday i.e. 30/07/2016.

As i will not be available at my place in week days.

Thanks & Regards,
Shaikh Immtiaz

Waybill Number : [protected]
[protected][protected]
Pickup Date : 27 July 2016
From : NEW DELHI
To : NOIDA
Status : DELAY CAUSED BEYOND CONTROL |


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in the contents of the message.

I booked a document vide Cn No. [protected] dates 28.07.2016 from mumbai to kolkata. Documwnt arriver kolkata on friday 29th july by 10 am and till now its been not delivered. Yesterday it shown that address not found. Very clearly contact number is been mentioned on the covernof document. If in any case the delivery man dint found the address than why he dint called. And today from 14.11 it showin that out for delivery and it 7.30 om till now its not delivered and not a single call from there end regarding late delivery of document. We choose such a reputed courier services just for the prior delivery of documents but 3 working day wasted of ours just for the neglegancy of delivery department. And now they will say sorry and wil go through evrything. Is it the services they provide. Please help me

I have been struggling to receive my shipment for AWB no. [protected], it's out for delivery for the last 6 hours and customer care executives are useless, have called 10 times to 10 different executives all confirming about the shipment to be delivered, without having any clue about the actual status. Worst service and they should bear the financial damage for such pathetic service

My shipment (Reference no. EV[protected] ) has
not handed over to me. Shipment has arrived in respective branch which
is near to my address, on 29 July 2016. I have not got call from
anybody however shipment status mentioned is Consignee Refusing To
Give Necessary Identification Undelivered Shipment Hold At Location..

Not sure how they wrongly assign status of shipment without
approaching customer.

Bluedart is getting paid for their service then why not they provide
proper service???

This is the second time I have got same frustrating experience from
blue dart courier company. Need to take serious action against them..
When all other courier services provide proper services..Why Blue dart
Not giving proper service??

So I request plesae delivered my shipment no. EV[protected] as soon as posiable.

My Contact No. is [protected]

This is regarding tracking number [protected] and expceted delivery date was Thursday 28th, however still my order is not delivered and when I called Parvati Service Station in Pune Mr. Sachin Khedekar person whom I talked was very arrogant literally started shouting on me this really frustrating that after paying shipping and product amount we have to bear the poor service of Blue Dart. Please take strict action on Sachin Khedekar.
Pathetic and worst service ever always update fake status in the tracking like 'customer address is incomplete' or 'customer house is close' even though we are at home. I request if you are not able handle the order volume then please stop accepting orders and close your business,

I've opened a current account with HDFC and they have shipped me the welcome kit containing the cheque book, ATM and internet banking details. They have provided me the blue dart AWB - [protected] for tracking. Just checked the status. Its saying "Shipment Detained By Regulatory Authorities"
How, why and who can detain the bank paper I'm surprised.

Sir
We have received the thirty three casesof colgate products on dated 28/07/2016 from m/s niti enterprises, ghaziabad. Your document no. [protected]. We found the some catroon brusted and check the goods to your dirver-in-chaarge of the vehicle. The some goods found shortage. We note down the your document. But the your local office not response. I will inform the your local office. Then they told to us send the security person foe the checking the goods.
Note: we have regularly goods received last three year no complaint

AWB# [protected], my product has been reached Gurgaon on 25th July with bludart and since then they have not delivered it even they didn't contact me once though I contacted them 10 times at least regarding the same to deliver ASAP daily. They are saying, they will deliver today but they don't deliver at EOD. This is the worst service experience. They are even not allowing customer to collect their order. Shame on them. Their has to be some penalty on them so that they will learn out of it. Don't take any service from bluedart. Flipkart, Amazon are best.