Blue Dart Express Complaints & Reviews

Regarding a courier [protected].
I never recieved this courier which was a watch worth 10000. Ur courier says delivered but nobody was home and name on POD says Savita. Nobody named savita lives nearby. This is truely the WORST EVER COURIER EXPERIENCE. shows delivered for undelivered product

To,
Grievances cell, blue dart courier
Dear sir,
We regret to inform you that we have sent a shipment no-[protected] through your company to mrs. sanober zehra, aligarh on dated 06.07.2016 from your lucknow office.
But we are sorry to say that inspite of being very good & reputed company blue dart shipment. they have not deliver the shipment till now after 5 days inspite of reminding so many times. we suffered a huge loss for that please look into this matter and do according.
Yours faithfully.

(sher ali)
182/83, mashak ganj, golaganj, lucknow
Mobile no-[protected], [protected]

My pran card is dispatched on 07/05/2015, but after waiting a long period i find out that my pran card kit was delivered by blue dart courier service by airway bill no. [protected], but till date i don't receive that when i tried to enqire for the same instead satisfying the customer they shout and deny to tell me the status of my courier.As it is my pran kit in which my pension card and user name and password, if any wrong person got it it will be hard for me to do anything for that.

— forwarded message —
From: "subhankar chakraborty"
Date: jul 11, 2016 3:00 pm
Subject: very bad service & miss communication
To:
Cc:

Dear sir/madam

My self subhankar chakraborty address vill + p. O - harop, p. S - bagnan, dist - howrah, pin - 711303. I bought a asus zenfone selfie last 02/7/2016 from ebay. Its deliverd in uluberia day after tomorrow means 04/07/2016. Bluedart message me it delivered me on 08/07/2016 but till now i not receive my product. And many times i call your customer care number and they totaly misscommunicate to me because one person told me it deliver on 08/07/2016. And i call again on 9th and then someone told me on system my delivery date is 11th and i request him and then he told he deliverd me on same days means 09/7/2016 and i again call on 9th and one person whos name is krishna sahani he told me my phone delivered by sunday definately by specially. Many more times i call your customer care number but noboday can't tell me when i got my courrier. Pls help me bcoz its very urgent. My awb is [protected]. Pls look into my matter i am waiting for your posetive reply.

Thanks®ards
Subhankar chakraborty
Mobile no - [protected]

Waybill No : [protected] Reference No : S[protected]

Pickup Date : 06 July 2016

From : New Delhi To : Mandapeta

I have ordered many online items to my address but everytime i get through bluedart i face problems receving it.when i get the order through other courier service they deliver it promptly.I know bluedart reputation but in my town mandapeta the service is operated by a group of teens who doesnt care about the work.they call me at 10:00am enquiring me to be available that they will be bringing the shipment in half an hour but they bring it in the evening 6:00pm (for them 1/2 hour =6 hours).even then when they bring it at 6:00pm when its clearly on the address its first floor they enquire on ground floor & return back.I already ordered nearly 6 shipments via bluedart (all the 6 times me aggrieved with the service) last time i even warned them about their negligent behaviour.Again now they have done the same thing if they could not find address on main road & nearby very famous temple in the town & even after delivery of 6 times to same address before, on what basis are they running the logistics services i donot understand.This time they didnot even call me nor came to my address but simply returned as address incorrect, the same one to which they delivered 6 times now has suddenly became incorrect.its their attitude and service which is incorrect not my address. Pls do employ a better staff keeping up with the reputation.hope unlike your local staff here you would take the feedback seriously & resolve the issue.

My name is manish shaw. I frequently buy stuffs online. There is a courier guy who always speaks badly. Even he cant wait for 2 mins. He is setting a bad impression for your brand. Today also he left before my reaching till the ground floor.
Please make it sure this doesn't happen again. Also give details of the person who is carrying my order in text message you send. So, that i can complain about this to your representative. I dont even know his name.

Awb number: [protected]

It's worst experience again with the bluedart vanasthalipuram, very bad experience, terrible service by bluedart. bluedart reference number ev[protected] as to receive package from sbi dispached on 29/6/16. on 07/07/2016 i missed a call from delivery boy sridhar mob nmbr-[protected], shamshabad area (hyderabad). after an hour i called him he infrmd me that i received a courier from sbi, that day was my weekly off i was not at the office i told him the same and scheduled to next day after 2pm because my shift timings are 0130pm to 0930pm. he agreed. but when i called him the next day after 2pm he told i called you 3times you were not answered but i didnt received any call from unknown numbers or his number he just lied. i ignored and told him to handover my package around 0430pm then his reply was terrible you come and collect somewhere near the place he lives but i can't go there because i'm on duty i requested him to come to my office and handover the package he refused and told me i cant come there you come and collect somewhere 2km away from my worklocation its not atleast the bluedart office, i warned him about his bad service that i'm gonna complain against you, then he laughed and said i'm not bothered then. he disconnected the call i coudn't call him again. the next day he called around 10am to pickup the package its horribe i already told him that my shift timings are 0130pm to 0930pm but his arrogant behaviour wants to trouble me. i requested him to come after 02pm he straightly said i cannot i'am returning the package and he did. my question to bluedart management is
1. why my shipment sent to secondary address when primary is available. your executives answers was just casual they says "we tried calling you we cannot contact you because you are not answering" which is silly i have all call logs and records there is no bluedart number tried to call me. i have my contact number and mail id to contact me you never try or your staff never anticipate to select the best option to satisfy the consignee. why so casual?
2. should a consignee go to the delivery boy specified address and time or a courier service providers?
3. why should a consignee flex to your timings and place. why dont you? where are the ethics?
4. why don't you contact a consignee when there are options available. why you don't anticipate?
5. when other e-commerce shipments are delivered without any hassles to the same person and same address. why can't bluedart?
6. your caption says time definite delivery its really shame to use such when you are not capable. isn't it?
7. final question is why are you showing wrong tracking status? here my tracking status is "consignee requested to return the shipment" what a terrible service you are providing.
I have the call records and call logs from my mobile network service provider where i can prosecute you legally to show your worst faces off.
*what i demand is stringent action against the delivery boy sridhar (shamshabad area), hyderabad, his mobile number is [protected].
*what do you compensate for the inconvenience i faced because of your worst service.

I always shop online and whenever the product comes the delivery guy ask me to take from his office. snapdeal and amazon parcels come thru bluedart. this time consignment no [protected] has been sent thru the same by snapdeal bt the person make remark address issue n cancelled the product after that talking to snapdeal customer care they reaarange the delivery. now the main problem is here, inspite of rearranging he did not come for home delivery, i thought because of raining he might not came for 3-4days so my father went there as he was nearby the bluedart office after giving sufficient info n making the delivery guy talk to me then also the delivery guy refused to give the product. again i called him told him to deliver at home then. then the lazy person handed it to my father it takes a. n hour for the qhole process. very frustrating.

Waybill no : [protected]. wrong address delivery & custmere care not response any type. contact jamnagar offices not receive any call. pickup date 28 june 2016
From mumbai
To jamnagar
Status shipment delivered
Date of delivery 30 june 2016
Time of delivery 12:25

Bluedart never help me. please help. big misstake by bluedart. i have never expect this typ services

Dear team, kindly please tell me what the problem about corior delivery for your side atleast 5 th time i was found same problem with your customer service point my corior no are awb [protected] this corior has been delivery last date 8 july 2016 on my address but your sales repersantitve tell me your address are incorrect its a bank realted document and i would be go out of state at 9 july today i was going at your place they could be not deliver to me my doument and he said to me corior will be delivered atleast 3 pm but how can i take it my train time is around 12 o clock i would tell him please give me but he did not giving me my corior its a bank document and now today is saturday and next is sunday and i will also leave in 5 dayout of haryana so my work almost has cracked i was lated by bluedart corio to atleaset 7 days so i want to take a good action for it i was attach a file the team tell me your address are incorrect now you will check it my place and blue dart office distance are onliy 200mtr. approx. so kindly please take action for it
Thankx
Narendra pratap singh
[protected]/[protected]
Panipat haryana

Pickup Date 05 July 2016
From Hyderabad
To New Delhi
Status C'Nee Shifted From The Given Address
Expected Date of Delivery 07 July 2016

Status and Scans
Location Details Date Time *
Waybill No : [protected]
my packet is not get
name:- Amiya Ranjan Bhowmik
Contact no:-[protected]

This is regarding Way Bill No [protected], Shipment is arrived on 2 july and after then some times its status is showing Shipment Out For Delivery & Delay Caused Beyond Control. What the hell it is. from 5 july onwards everyday I am following they are saying today it will delivered but as of now till 8 july it is not delivered.

I sent a consignment from vasant kunj and they took rs. 2950 from me with a guarantee of next day delivery. the shipment has still not been delivered and it's been 7 days! it was a highly urgent delivery. there has been no call from blue dart in this regard. the current status is showing that it's not delivered and one of the reasons given is 'no clear landmark'. the address on the shipment was very detailed with landmark and recipient's and sender's name as well as contact numbers were clearly included. the blue dart people should have called on either of the numbers if there was any confusion.

Waybill no : [protected]
Pickup date 01 july 2016
From new delhi
To bangalore
Status holiday, delivery on next business day

Status and scans
Location details date time *
Waybill no : [protected]
Cunningham holiday, delivery on next business day 07-jul-2016 10:30
Cunningham shipment out for delivery 07-jul-2016 10:05
Cunningham consignee's address incomplete/landmark needed 07-jul-2016 10:03
Cunningham contact customer service 07-jul-2016 10:02
Cunningham shipment out for delivery 05-jul-2016 10:50
Cunningham holiday, delivery on next business day 04-jul-2016 14:30
Cunningham shipment out for delivery 04-jul-2016 12:04
Cunningham holiday, delivery on next business day 02-jul-2016 12:30
Cunningham shipment arrived 02-jul-2016 10:57
Bial hub shipment further connected 02-jul-2016 09:56
Bial hub shipment arrived at hub 02-jul-2016 09:13
Bial hub network delay, will impact timely delivery 02-jul-2016 07:45
Delhi hub shipment further connected 02-jul-2016 04:43
Delhi hub shipment arrived at hub 02-jul-2016 02:22
Safdarjung enclave shipment further connected 02-jul-2016 01:23
Safdarjung enclave shipment arrived 01-jul-2016 22:11

I want the shipment to be delivered immediately plus a refund of the 'extra payment' that was charged from me on the pretext of 'guaranteed next day delivery'.

I was awaiting a parcel from ebay latest by 6th of July via Blue Dart. However, it is past the date and I haven't yet received my product. On calling ebay, they said it is not there responsibility ones the product is shipped and they have failed to contact blue dart courier service in Kolkata. I'm leaving the Country tomorrow and I fear if I don't receive the charger by 12.30 pm tomorrow, I will have to leave without a phone charger which is a necessity. I don't know how these guys at blue dart could be this unprofessional and irresponsible. Very very disappointed with the service. any help would be great,

Token number for your reference - 76951
Tracking number [protected]

I have been misguided by your executive that when i bring the shipment by air octroi will not be charged, i asked them what all documents they need. I have given all the necessary docs, even after asking i have told their will be no octroi. At the time of delivery i had to pay 4400/- inr + courier charges. This is not what we expect from blue dart, if your executives have half knowledge they should not speak. I have paid a huge amount to bring back my laptop which was not new. I want you to escalate this issue and give back my octrio money because its not our fault.

Reg
Divya - qad

My package doc-ate number [protected] has been delivered to wrong person mr nayan instead of mr ravi gaikwad on dated 05.07.16 at 4.30pm.

We are requested to you registere my complain and also do the needful.

You are free to contact us my mobile no, is [protected], e-mail id raju. [protected]@kei-ind.com.

Please ensure that this doc ate number (package) should be delivered to right person to mr ravi gaikwad.

Dear blue team,

Hope this complaint is being read by the top officials of blue dart and get aware of the pathetic customer service that has been offered to simple customer like me.

This is a serious concern and must be dealt on an immediate basis or else this complaint will keep on repeating till this gets sorted out.

Date of incident - 4th july 2016 and 6th july 2016
Awb no [protected].

The above mentioned awb no [protected] containing bank package of icici - new account opened was supposed to get delivered at 6/j ananda palit road near entally post office kolkata -700014 on 4th july 2016 where the field staff - courier boy updated the tracking details as consignee has shifted. kindly check the tracking details below

Waybill no : [protected] reference no : [protected]y01833
Pickup date 02 july 2016
From kolkata
To kolkata
Status c'nee shifted from the given address
Expected date of delivery 05 july 2016
Status and scans
Location details date time *
Waybill no : [protected]
Bmb service centre shipment out for delivery 06-jul-2016 13:07
Bmb service centre undelivered shipment held at location 06-jul-2016 09:36
Bmb service centre undelivered shipment held at location 05-jul-2016 09:31
Bmb service centre c'nee shifted from the given address 04-jul-2016 18:43
Bmb service centre shipment out for delivery 04-jul-2016 11:08
Bmb service centre shipment arrived 04-jul-2016 09:51
Calcutta hub shipment further connected 03-jul-2016 14:03
Calcutta hub shipment arrived at hub 02-jul-2016 22:59
Park street shipment further connected 02-jul-2016 21:34
Park street shipment arrived 02-jul-2016 20:12

The issue is that i am staying at the given address from birth and the courier did not even called me on the registered mobile no with icici bank - [protected] and in the tracking details it is mentioned consignee has shifted.

Today morning i mailed miss swati ghosh - assistant manager of kolkata branch. though she responded but she consistently made the customer feel that the negligence has happened from my end. when asked her that the courier boy should have called on my number she replied "please be informed that bank shipments have a defined delivery norm which needs to be adhered to and hence we are not authorised to call and arrange delivery of bank instruments. the guidelines are put forward by the bank to ensure security of bank instruments and to avoid any fraudulent act."where the icici customer service team assured me that registered mobile number is given to track the customer if necessary. she has been ruthless to me while interacting with me specifically earlier also around in december 2015 with regard to her behaviour which is absolutely unaccepatable and i wonder how can she be part of customer service bluedart.


My issues are laid below for your action-

1) registered mobile number is given for what reason - kindly verify. so a person needs to take a holiday from work and sit at home to wait for package to be delivered... is it so?... and top of it all my family is unqualified to receive the package. is it so?... then why miss ghosh kept on talking to me about sops and sops something probably she has learned recently in blue dart institution and has a exam to be given so that she can survive another year in your organisation and jeopardize the brand image of blue dart (i really don't know whether this brand image matters to an institution like "bluedart"). icici bank team has confirmed that registered mobile number can be called if necessary to deliver the package.

2) swati ghosh - assistant manager blue dart also insisted to take my wife's number and whether my wife has a pan card to deliver the package to my wife. if this is the case she is contradicting the point in her reply mail below which i guess she recalled it

"please be informed that bank shipments have a defined delivery norm which needs to be adhered to and hence we are not authorised to call and arrange delivery of bank instruments. the guidelines are put forward by the bank to ensure security of bank instruments and to avoid any fraudulent act."

3) upon telling her that i will put this matter on the consumer forum platform she actually threatened me that blue dart's legal team will take care of. i mean why this attitude miss ghosh - do you really doing justice to your position and salary which you are drawing. i dont think so as your only aim is to demean the customer on the other side of the issue so that your track record remains clean. to cover the same she puts up a date where we had an interaction where actually she was wrong and ultimately i was refunded the money. i replied thanking her.

"kindly note that bluedart believes in being transparent in their communication with customers and continues to strive towards providing customer delight as affirmed in your trail mail below dated 5th december 2015. please be rest assured that the matter will be address on priority and further communication will be provided to you by the concerned member."

Kindly address the above points which is actually bothering me a lot where the customer has been kept so low in your set of principles.

Regards

Sujit maity -[protected]

Reply mail by miss ghosh

Dear mr. maity,


Thank you for writing to us.


Please be informed that bank shipments have a defined delivery norm which needs to be adhered to and hence we are not authorised to call and arrange delivery of bank instruments. the guidelines are put forward by the bank to ensure security of bank instruments and to avoid any fraudulent act.


During the course of our discussion you have mentioned to have taken up the matter with your respective bank. we too have forwarded the below mail to our concerned team for further investigation and assistance. delivery will be arranged as per the standard operating procedure laid down by your shipper.


Kindly note that bluedart believes in being transparent in their communication with customers and continues to strive towards providing customer delight as affirmed in your trail mail below dated 5th december 2015. please be rest assured that the matter will be address on priority and further communication will be provided to you by the concerned member.


For any further queries please feel free to contact us.


I love my blue dart. jpg


Best wishes,

Swati ghosh │ assistant manager-customer service│

Bluedart express ltd. kanak building, 41 chowranghee road, kolkata-700071, india

' [protected]│ f +[protected]│ * [protected]@bluedart.com│ www.bluedart.com

Hi

This is shilpi from orient craft limited. delivery boy of your company came to deliver my courier he called me from my office landline and yes he didnot waited for me. i was out for lunch i asked him to wait for 15 min or either deliver to place where i am having lunch. he denied for both the option.

I am very disappointed with your services. can you get my packet delivered today itself.

My shipment is not yet delivered. Already I met the counter person and sent message through phone and mail. But no response so far.
is this the way to treat the customer?.
Nobody is attending my call.
no-[protected]

I hve provided the complete address but still i dint receive any courier r... Y nobody called at d time of delivery so that i cud guide dem d address. . Wen i received 1 shipment on same address frm blue dart den y u r unable to deliver another on same address??? Plz call me on d no [protected] so that i can assist d agent... Dis shipment is very important fr me plzz deliver it today ill b very thankful to yu guyz...[protected]... Believe me guyz u hve worst customer service i hve ever come across... Plz dnt fool customers by saying address is unlocatable since yu neva made an attempt to deliver it...