Blue Dart Express Complaints & Reviews

Hi,

I have placed an order on ebay on 18th july 2016, i got a mail on the next day[protected] saying that the item has been shipped by seller and the estimated date of delivery will be between[protected] to[protected].
The courier name and AWB details are also provided in mail as below

Courier name: BLUE DART
Airway Bill Details: [protected]

But on 27th i got a call from the haripad blue dart office, address of the office is given below

HARIPAD

Pincode 690514
Address BLUE DART EXPRESS LTD
C/OM/S RELAY EXPRESS
SHOP NO 42, MUTTASSERIL BLDNG
NEAR R K JUNCTION
Location HARIPAD


They said than they cannot provide home delivery my home, (Pin code of my home is 689623) either i need to come to the location where they can come, or the item will go return on that day itself. but i was in office at that time so i refused to accept their demand.
They disconnected the call by telling that "sorry sir the item will be dispatched back to seller"

I had opened claim in ebay saying "item not received",

Claim ID: 2185222
PaisaPay ID: [protected]
Item number: [protected]

Today, 30th july 2016, i got a call from ebay regarding the same, and the customer service executive said the tracking details shows the item has already been delivered on 27th july 2016.
I was shocked and contacted the above mentioned BLUE DART office, and i came to know that the item was delivered at somewhere else for closing their report as "delivered" and they did it with out taking any confirmation from me.
The so called manager is trying to justify the issue like, "the executive tried to call me but i didn't pic the phone so he did that"

Here i have a doubt in integrity of BLUE DART, is that the right way to deliver the item when the recipient couldn't accept call??
If the recipient is not picking the call, then the item should have been returned.Or at least they should sent an SMS saying that we will deliver the item at this particular location, please collect.

EBAY is refusing my claim due to this, so kindly provide a solution for the same


Thanks and Regards
Abhiram Subhagan

My parcel Waybill Number : [protected]
is not yet delivered.
Each time i call customer care, they say "the shipment is out fir delivery" but i have not received my parcel.

Its been 3 days since the shipment is out for delivery and it was supposed to get delivered.

Pathetic service from blue dart.
I have written a numerous mails but all in vane.

I need a strict action on this, before i take this issue further.

Below is my mail conversations.


From: "shaikh immtiaz"
Date: Jul 30, 2016 11:37 AM
Subject: RE: NetMail:3078181:My item delivery
To:
Cc:

Dear Sir/Madam,

My parcel with
Waybill Number : [protected],
Was supposed to be delivered on 27th of july 2016, but has not been delivered to me since.
I have already called on your customer care number[protected] and spoken to your representatives many times for this order delivery. They always give the same response that the parcel is out for delivery.

FYI there is no Political Disturbance / Strike occurring at my place i.e. the delivery address.

Please arrange the delivery by today i.e. 30/07/2016 or let me know the location where my package is lying, so that i can collect the same i[censored] can't deliver.

I won't be available at the delivery location from 1st August 2016 onwards, so cannot receive if delivery is attempted then.

Hence requesting you to take this issue in High priority and arrange its delivery by today itself.

Regards,
Shaikh Immtiaz

On Jul 29, 2016 6:49 PM, wrote:
Dear Customer,

Thank you for writing to us.

We regret to inform you that the package delivery could not be done at the destination service unit owing to Political Disturbance / Strike and the package is lying as an undelivered package at our Service Unit. We shall arrange for the delivery attempt to be made once the normalcy resumes back.

Should you require any further assistance please write to us or contact our Customer Service at [protected].


Best Wishes,

Laxmi.C | Executive-National Mail Centre (NMC) | Blue Dart Express Limited |
Customer Service [protected] │ 2 │www.bluedart.com
Follow India’s Most Awarded Logistics Company on


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-----Original Message-----
From: Sk.immtiaz.[protected]@gmail.com [mailto:Sk.immtiaz.[protected]@gmail.com]
Subject: NetMail:3078181:My item delivery

Email id : Sk.immtiaz.[protected]@gmail.com
Tel no : [protected]
Shipper/Consignee/Third Party : Consignee Comments :
Dear Sir/Madam,

I request you to please deliver my parcel on weekend, saturday i.e. 30/07/2016.

As i will not be available at my place in week days.

Thanks & Regards,
Shaikh Immtiaz

Waybill Number : [protected]
[protected][protected]
Pickup Date : 27 July 2016
From : NEW DELHI
To : NOIDA
Status : DELAY CAUSED BEYOND CONTROL |


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in the contents of the message.

I booked a document vide Cn No. [protected] dates 28.07.2016 from mumbai to kolkata. Documwnt arriver kolkata on friday 29th july by 10 am and till now its been not delivered. Yesterday it shown that address not found. Very clearly contact number is been mentioned on the covernof document. If in any case the delivery man dint found the address than why he dint called. And today from 14.11 it showin that out for delivery and it 7.30 om till now its not delivered and not a single call from there end regarding late delivery of document. We choose such a reputed courier services just for the prior delivery of documents but 3 working day wasted of ours just for the neglegancy of delivery department. And now they will say sorry and wil go through evrything. Is it the services they provide. Please help me

I have been struggling to receive my shipment for AWB no. [protected], it's out for delivery for the last 6 hours and customer care executives are useless, have called 10 times to 10 different executives all confirming about the shipment to be delivered, without having any clue about the actual status. Worst service and they should bear the financial damage for such pathetic service

My shipment (Reference no. EV[protected] ) has
not handed over to me. Shipment has arrived in respective branch which
is near to my address, on 29 July 2016. I have not got call from
anybody however shipment status mentioned is Consignee Refusing To
Give Necessary Identification Undelivered Shipment Hold At Location..

Not sure how they wrongly assign status of shipment without
approaching customer.

Bluedart is getting paid for their service then why not they provide
proper service???

This is the second time I have got same frustrating experience from
blue dart courier company. Need to take serious action against them..
When all other courier services provide proper services..Why Blue dart
Not giving proper service??

So I request plesae delivered my shipment no. EV[protected] as soon as posiable.

My Contact No. is [protected]

This is regarding tracking number [protected] and expceted delivery date was Thursday 28th, however still my order is not delivered and when I called Parvati Service Station in Pune Mr. Sachin Khedekar person whom I talked was very arrogant literally started shouting on me this really frustrating that after paying shipping and product amount we have to bear the poor service of Blue Dart. Please take strict action on Sachin Khedekar.
Pathetic and worst service ever always update fake status in the tracking like 'customer address is incomplete' or 'customer house is close' even though we are at home. I request if you are not able handle the order volume then please stop accepting orders and close your business,

I've opened a current account with HDFC and they have shipped me the welcome kit containing the cheque book, ATM and internet banking details. They have provided me the blue dart AWB - [protected] for tracking. Just checked the status. Its saying "Shipment Detained By Regulatory Authorities"
How, why and who can detain the bank paper I'm surprised.

Sir
We have received the thirty three casesof colgate products on dated 28/07/2016 from m/s niti enterprises, ghaziabad. Your document no. [protected]. We found the some catroon brusted and check the goods to your dirver-in-chaarge of the vehicle. The some goods found shortage. We note down the your document. But the your local office not response. I will inform the your local office. Then they told to us send the security person foe the checking the goods.
Note: we have regularly goods received last three year no complaint

AWB# [protected], my product has been reached Gurgaon on 25th July with bludart and since then they have not delivered it even they didn't contact me once though I contacted them 10 times at least regarding the same to deliver ASAP daily. They are saying, they will deliver today but they don't deliver at EOD. This is the worst service experience. They are even not allowing customer to collect their order. Shame on them. Their has to be some penalty on them so that they will learn out of it. Don't take any service from bluedart. Flipkart, Amazon are best.

This consignment is lying in vimananagar office since last 2 days and the team there is only updating comments as no landmark found. I have already called your customer service and confirmed the landmark but the team is not arranging a call back to me. I see this is the worst service provided by bluedart and going forward i am not going to recommend this for any material delivery.
Really bad service. No customer touch provided.

Sir
my way bill no. is #AWB[protected].the article is not delivered to me but when i checked the status is showing that it was delivered to me.the date of delivery is[protected]. but still i am not receiving my artile.
kindly help me.
thanking You.
Shambhu Kumar Moldi

I ordered a product on 25th july 2016 which was shipped on 26th july 2016 as follow:-
(Waybill no : [protected]
Reference no : fcsh07308)
From belgaum to burdwan

Belgaum shipment arrived 26-jul-2016 00:03
Belgaum shipment further connected 26-jul-2016 00:13
Bhiwandi hub network delay, will impact delivery 26-jul-2016 15:40
Bhiwandi hub paper work inscan 26-jul-2016 15:49
Bhiwandi...

Do cument not deliverd, cons no [protected], delivery to coimbatore from chennai . Delivery add; s.Elangovan, 3f, green house, t.V. Nager extn, ramanathapuram, coimbatore 641045 cell no; [protected].Imediate reply i need.

Hi bluedart team,

Way bill no: [protected]

I have given my adress in detail, yesterday also while the bluedart guy was called i have told my adress in detail. But in status it is showing 'incomplete consigee adress'/land mark needed. The disapointment level is too high and i would expect this to resolve soon. I need help very soon. Thank u..

I was out of station and every time i used to get a call from bluedart but this time no one has called me today when i am back to delhi and check the status through website o[censored]rs its mentioned delivered to vikas. I have verified everyone in my building there is no vikas residing. Kindly look into this on a urgent basis as its for my eyes i cant live without those lenses.

Regards,
Nikhil srivastava
[protected]
[protected]@rediffmail.com

Waybill no : [protected]

The expected date for my delivery was 26th July 2016, I stayed home all day checking out the Blue dart tracking thing and at the end of the day the status mentioned that 'Consignee'S Address Unlocatable/Landmark Needed'. Like seriously I had mentioned everything in my address and still this happens. The disappointment level is too high and I would expect this to resolve soon. The Blue dart office is a stones throw to my house and these guys ain't locating my address. I need help.

I dont know how these people are trained that they can't find a house that is on road. Twice they came to deliver the card 1st time it was a week ago now the second attempt was made yesterday and every time they email me back that i dont stay at that address, but when i do online shopping then those people never face problem in finding my house so just guessing who is at fault here...???
And then they use such numbers which you cant even callback on. There customer service number is useless. You can never reach them when required.

Hi bluedart team,
My parcel tracking no. is [protected].
I had received call yesterday from [protected] regarding my parcel but at that time i was not available. so they had word regarding delivery for today evening (25 july 16). today am trying this no. more than 6 times but nobody attend my call & not given any alert regarding my 12000 cost parcel. i want to know the status of my parcel & when it will be deliver. now blue dart update wrong address without contact me. there is certain fraud in the delivery system

Regards
Amrit pal singh
[protected]


Sent from my apsd iphone

Dear Team

My way bill details

Waybill no : [protected] Order No.: Order number [protected]

I did not received my courier on 23rd July as it already updated in online status that It will be delivered today ( 23rd Jul, 16 ) and whole day I was in office and your result showing .

Status and Scans
Location Details Date Time *
Waybill No : [protected]
Bial Hub Network...

Hi,

This is regarding consignment no - [protected] sent through blue dart express limited from
Bhubaneswar to burdwan on 18th july, 2016.

While booking the consignment, i was informed that it would reach within 2 days by 20th july.
I am extremely disappointed that it was urgent for me to be delivered in time but it has been a week and it has still not been delivered.