Blue Dart Express Complaints & Reviews

I wanted to send a parcel containing clothes to Chennai(pin code 600026) and i checked Blue dart website and following specifications were mentioned on website.

Service : Surface Line
Origin City : GURGAON
Destination City : CHENNAI
Weight : 10.58 Kgs
Total Shipping Charges : Rs. 231.00

All rates are exclusive of the applicable Fuel Surcharge, Service Tax and Educational Cess and charges for value added features, e.g Demand Draft on Delivery (DOD), Freight on Delivery (FOD), Valuable Cargo Handling Charges (VCHC), Extra Delivery Locations (EDL), Remote Area Surcharge (RAS), Freight on Value (FOV) etc.

the actual weight of my carton was 10kg and 580grams. the dimensions of my box was height 57Cm's*width41Cm's and length was 51Cm's. The customer service was highly pathetic and the customer service representative who answered my call was highly rude and was not even proficient enough to convert this dimensions into feets or inches. as per Blue dart software which the representative told me the weight of my box was supposed to be 45kg and i have to pay for 45kg which came to around 2500/- rs. I told the rep that when you measure weight on weighing scale you do not bifurcate weight into air weight,volume weight and content weight separately. however Blue dart was adamant on their stupid software. I feel Blue Dart Express India Ltd is full of who just believe in testing customers patience and they seriously need Customer Service lessions as they do not have any professionalism in them to listen to what customers have to say or i must say that just to make quick money they ask customers to pay excess weight of 35kg.

When you travel via airlines the cost for excess baggage is Rs 100 to Rs 120 per kg and its more cheaper to take baggage through airlines rather than such STUPID AND IDIOTIC PRICED COURIER COMPANIES WHICH CHARGE YOU EXTRA IN ORDER TO MAKE QUICK BUCKS.

BLUE DART COURIER SERVICES SUCKS AND SO THEIR CUSTOMER SERVICES...

I made an online purchase from www.Flipkart.com (Order no:OD[protected]) and they have sent it to me through Bluedart Express ltd (Waybill No:[protected]). Now I have got a call from Bluedart Express Ltd Srinagar office saying that the item is ready with them and they are asking me to collect the same from their office. They are supposed to deliver the courier at my door step and I asked them to do it. But they are denying this and repeatedly asking me to collect the item from their office, else they will send it back.
Please help me get the item for which I have payed the money already. My mobile no is [protected].
Thank You.

Blue dart is not delivering my ICICI Bank credit card. they told that there is no building number. but when a bank can grant my credit card with out building number then why courier can not deliver?

Dear sir/madam
My shipment by blue dart courier (Waybill Number : [protected]) from Bareilly (U.P) to Angul ( Odisha) is dispatch from 13 march 2012 and reaches on 23 days . It contain food item which my sister send to me on Hoil but due to so late delivery ( 11 days ) it is not fit for eatable . and they charge 1400 Rs for the courier the same .
When I want to know the reason for the same they are not replying . so for your reference I am attaching copy of my mail to blue dart .
So I want compensation Rs 8900 (1400 Rs for courier and 7500 Rs for food ) for the same.
My mail id –
ankur.[protected]@yahoo.co.in


looking forward


JAI HIND

On 13 th of this month State bank of India,Card Division,New Delhi sent a credit card to me vide Blue dart reference number EV[protected],but till date the mail is not delivered to me till date.Please look into this matter and inform me the latest position of the mail.


Mohan John.P.F

My mobile numer is [protected]

My land line number is[protected]

The office of Bluedart has the most irresponsible employees who are ignorant of the company functionality and services. The customer care executives at the 24 hour customer care services have no clue of the in-charge of Bluedart at hyderabad. The madeenaguda office is almost nonfunctional. I have tried to contact the office through three different numbers and there was no response. Even after endless phone calls there was no response. However I was assured by the 24 hour customer care executives that the office was very much functioning. My courier, which was to be delivered on Saturday 25th Feb 2012 was delayed by three days and has not reached the destination even after mentioning the urgency of receiving the consignment.

My Credit Card was coming by Blue Dart Courier

My courier came to my office when it was a holiday & I wasn't available.Monday onwards I am calling Blue dart to deliver it but it is still not received till yet.I am waiting from last 8 days and my courier is not delivered to me.Its a standard charted credit card.I called many times to blue dart executives ,they replied It will be delivered today,tomorrow.....I am still waiting .Why the concern person are avoiding?? Its in Noida 62 hub it will be delivered ....delivery guy is coming.....I heard it many times BUT it is not DELIVERED .Can someone will take responsibility for Inconvenience caused to me ?????????

I have ordered a pearl jewellry from home shop 18 few days back...on 15th of february 2012,the homeshop 18 customer care gave me a call and asked whether the product was delivered to the mentioned address...I said no.they gave me the consignment no. and told that they have already sent it by blue dart.and gave me the land line no. of blue dart(tripura).I called but no body responded.yesterday(21st feb)I went to Blue Dart and collected the product.The Blue dart even didnot gave me a call and when I asked them they responded that they donot bear the responsibility of delivering the product to the mentioned address.Please take some proper steps to avoid the same problem with other customers.

I had ordered two different items from two different companies namely bag it today and payback through internet and gave my detailed address and telephone numbers, 10 days after my order placement i got a call from blue dart courier office at Jalandhar confirming my location, and confirmred from the caller that he has understood the address. on same address i am getting all my mails and all other courier parcels. the address is that of an Army Office in Jalandhar cantt which has its own pin code and is in the heart of the city. I was told that my parcel would be deliverd the next day but when the parcel did not reach me for three days i contacted the company which sent the parcel and in both cases my complaint was taken down and i was also given contact number of the local blue dart office, i tried for a complete day but nobody picked up the phone, on second day the phone was picked up and the person told me that they would revert back to me and the parcel would be delivered that very day. However today after seven days i got e mail from both companies that my parcels have been received back by them undelivered. I am extremly sorry to inform you that if this is the way your company delivery is effected then god only can help your company which you claim is the best in the business. By the way this is a second instance, a similar thing had happenned about a month back when i had ordered products from naaptol.com and your delivery agent misbehaved and called on phone and told me to come and collect the packet from a gate , one km away from my address and refused to come and deliver it himself.
Please take neccesary action if you want your companies reputation to be maintained. BY THE WAY MY ADDRESS IS MENTIONED BELOW AND THE INCIDENTS CAN BE CONFIRMED AS ALSO THE ADDRESS CAN BE VERIFIED TO BE A VALID ADDRESS.

COLONEL SANJIVE SIROHI
DIRECTOR RECRUITING
HQ ZONAL RECRUITING OFFICE
RAMA MANDI ROAD
JALANDHAR CANTT
JALANDHAR - 144005
PUNJAB

I had applied for an AMEX card which was supposed to be delivered by Blue Dart on 1st feb.Instead of contacting me for the delivery, blue dart has informed AMEX that the adress was inncorrect.This is just a fake reason,the delivery man had never communicated me on this.I am in severe distress as I need the AMEX card for travel.Please help.My shipment number is [protected].

DEAR SIR
YOUR DELIVERY MAN IS DELIBERATELY VISITING TO DELIVER MY PACKET AFTER OFFICE HOURS IN THE OFFICE AND DURING THE DAY HE IS VISITING RESIDENCE SO THAT HE CAN PROVE THE RECEIVER NOT AVAILABLE AT GIVEN ADDRESS. NOT READY TO DELIVER THE PACKET TO MY LAND LORD OR FAMILY MEMBER. IN SPITE OF REQUESTING HE DID NOT LEAVE ANY CONTACT NUMBER OR PRE-INFORMATION ABOUT RE-VISIT FOR DELIVERY OF CONSIGNMENT NUMBER AW [protected] DATED 27TH JANUARY 2012.

YOUR TOLL FREE NUMBER [protected] AND [protected] ARE USELESS NO ANSWER AT ANY POINT OF CALLING I WOULD HAVE CALLED NUMEROUS TIME BUT TO NO AVAIL.

IF YOU DO NOT WANT TO DELIVER PLEASE RETURN IT TO THE SENDER. PLEASE NOTE IF THERE WILL BE ANY FRAUD RELATED TO THIS CONSIGNMENT IT WILL BE SOLE RESPONSIBILITY OF BLUE DART. IF CORRECTIVE ACTION NOT TAKEN I SHALL DRAG YOU IN COURT.

I WISH SOMEBODY TAKE APPROPRIATE ACTION IN THE MATTER

WITH THANKS AND REGARDS
s k gupta
[protected]

I HAVE SENT TWO COURIERS BY BLUE DART ON 19TH JANUARY, ONE TO MANIPAL UNIVERSITY AND ONE TO MANGALORE NITTE UNIVERSITY.. BOTH OF WHICH HAVE NOT YET REACHED.
THESE ARE IMPORTANT DOCUMENTS OF MY APPLICATION TO THE MD/MS MEDICAL ENTRANCE EXAM. IF NOT REACHED ON TIME I LOSE OUT ON WRITING THE EXAM THIS YEAR AND ALSO Rs. 3000 DRAFT EACH FOR MANIPAL AND MANGALORE UNIVERSITY.
I WAS TOLD THIS IS THE FASTER THAN SPEEDPOST. THIS IS HIGHLY UNPROFESSIONAL AND NEGLIGENT ON THE PART OF BLUE DART.
KINDLY LOOK INTO THE MATTER AND DO THE NEEDFUL.
DETAILS:-
COURIER CODE - [protected] ,COURIER TO NITTE UNIVERSITY,MANGALORE.
COURIER CODE - [protected] ,COURIER TO MANIPAL UNIVERSITY,MANIPAL.
SENT BY- BLUE DART, 39,DARYACHA BUILDING, HAUZ KHAS VILLAGE.NEW DELHI-110016.
SENT ON[protected]
PHN NO. OF BLUEDART -[protected] / [protected] /[protected]

The PAN card department sent me a PAN Card on 14-Jan-2012 by Blue Dart Express Ltd courier vide airway bill no. [protected], at the address for communication* indicated by me in the application. The Blue dart PCMC, office Pune got this on 16-jan-2012. I have contacted them personally and every time they are telling, we will deliver it to you shortly, but still I didnt get the delivery for this. This is very important for me to receive my PAN card urgently.

Regard,
Mandar Kulkarni
[protected]