Blue Star India Complaints & Reviews

We bought Bluestar water dispenser and it only worked for few days. Raised multiple complaints during warranty period but no resolution and now Bluestar is asking to pay visiting charges as it is out of warranty.

1. We need replacement of the product and spent enough time following up with customer care and service centre.
2. Who will pay for the loss of time and energy following up. Didn't expect this from Bluestar....

Sir/Madam,

Customer ID :[protected]

We have given our AC service to SMART COOL HOME (Authorised Dealer ) on 30.07.2021.

Till now there is no proper reply from the dealer and also contacted your service center they also didn't reponded properly.

When contacted dealer he is saying it is pending with bluestar and when contacted your service room they are saying pending with dealer.br...

I purchases a bluestar AC from flipkart and flipkart is so prompt in delivery. They are supposed to deliver the product by saturday whereas they delivered it on thursday itself. Now the issue is with installation. An executive from bluestar service centre had come to my house and explained that AC could not be installed as my house is in first floor and install the outdoor unit is a challange and they went off. On the very next day morning...

Hello,

I would like to raise an issue which I am facing from one of the service providers of yours. The name for the same is Pal Refrigeration.

What is the issue?
I purchased one 1.5 ton split AC from Amazon on 17th June 2021 and it got delivered to me on 20th June 2021. After that, the installation got placed on 21st June 2021.

After this installation I faced an issue related to water...

I brought a new 1 Ton split AC on 23/03/2021 & installed it on the same day by the technician send from the seller shop (Gemini Sales). Within 2 days of installation, it started blowing cool air along with water & even after some time the pouring was much that I have to shut down the unit. After raising a complaint to Blue star customer the technician visited 1st time & he found that there was a leak of gas as the small copper tube attached...

After sales service is very poor. I have book a ticket for split ac service 3 to 4 times but no response and not even a single call from service provider .Also Blue star executives does not having their service provider contact number.
Worst service I have ever seen
Truly Indian product and service
Worst experience...

Dear Customer care

This is to update our bad experience with purchase of Blue star Split AC. This was brought in June 2020 which is three months ago. Order ID is: OD[protected], Invoice dated 29.05.2020 through flipkart. This AC is not functioning from 4th September with an error code EL 01. Hence, we logged a compliant to the customer care and the reference number is B[protected], dated 15th September 2020.
br...

I have a purifier bluestar aristo 7ltrs ro+uv+uf and now the unit beep sounding when water purification process. I logged a complain with ticket number B[protected] and customer ID no.[protected]. When the service engineer came on 05.05.2020 he nothing do any thing and putoff the beep sound speaker cable. The unit not working at all. Please give proper solution. Contact- [protected]....

I bought a new blue star water purifier - imperia (Ro + uv + uf + mineralizer) last week on 19/6/2019 from lulu connect kochi. Support person came for installation from an agency (No direct blue start service centre in kochi for them, they do all services thru an agency) the second day and get it installed. But just after he left, the next day morning onwards, water is dripping from the back side of the unit sometimes which made my kitchen...

We hired blue star packers and movers on 30 march 2018 to pack, store and ship all our belongings from bangalore to mumbai, with a flexible storage period. Initially this was anticipated for a short period o[censored]p to three months only, but extended to 9 months in total.

At the time of packing we notified the company of an uncertain moving date as we had business to attend to in london which at the time we were assured would not...

Respected sir,

This is for your information that my name is ramesh gopi working in a private company sullurupetta, nellore dt, andhra pradesh.

We are having more than 10 products belongs to blue star brand, including ceiling office ac + water coolers etc... We have invested more than 1000000 rs on blue star products, however we are not getting a proper service from your end...

Recently we had...

Till date not attended and not even replaced the unit. Area manager is not attending the call on given no.

From: [protected]@bluestarindia.com [mailto:[protected]@bluestarindia.com]
Sent: wednesday, january 03, 2018 2:52 pm
To: [protected]@parasdefence.com
Cc: [protected]@bluestarindia.com; [protected]@bluestarindia.com
Subject: re: complaint against water lekage

Dear customer,...

I bought the BlueStar Chest Type Fridger model no. CHF - 500A ( DEEP F) from SB Electronics ., Anandvan Bhuvan N.s.s rd, next to Gopi cinemall, DOM (W) -421202. Immediately, after installing this fridger at our Shop, we found that cooling is not properly and. we complained this matter to the Dealer as well as Customer care Centre[protected] / 77) of Blue Star. ticket No .B[protected]. i raised the first complaint 3 months ago, wen my...

I am writing to express my strong dissatisfaction with the service experience regarding my Blue Star air conditioner, which is currently under warranty (less than 1 year old).

I registered a complaint on Thursday, 17th April 2025, regarding the AC not cooling. Since then, I have received calls from 4–5 technicians daily, asking for the same details – address and problem description. However, no one has visited to inspect or resolve the issue till date.

This ongoing delay is unacceptable. My elderly parents are facing extreme discomfort due to the lack of cooling, and despite repeated follow-ups, no service has been provided. It appears that we are being misled with false assurances, which is both frustrating and disappointing.

Please treat this as an urgent escalation and ensure that a qualified technician visits and resolves the issue immediately.
name punit kumar
village and post mahua, banda, uttar pradesh pincode 210120
contact no [protected]

I have logged the Complaint for Servicing for my two ACs; one window and another Split on 6th with complaints nos as S[protected] & S[protected] on 6th Apr. Before these two more complaints were logged for servicing. To my surprise all complaint nos were cancelled.
Yesterday I had a word with your call center executive and I was informed that within 48 hours call will be attended and 48 hrs are not yet completed and will prioritize the service. But today tickets were cancelled. Again had a conversation with your call centre executive today and I was informed to wait for another 24 hrs. This type of service is not expected.
Your Ghaziabad Service partner is not serious enough to handle calls. This has happened last year also.

I purchased blue star ac from flipkart and company installed it by 26 February 2025 and now ac gas leaked and not cooling my ac
Blue star technician visited but not resolving any say we not any solution for this

I have got the Air Conditioner installed but have not received the GST bill from the technition yet. They have given me a cash memo receipt only.

Unable to use Water dispenser due to cooling issue.

Dear Bluestar Customer Support,

I am writing to express my concern regarding the Bluestar Window AC 1.5 Ton (Model: WID318L) that I purchased on 24th May 2024 from Electronics Mart, Sector 11, Gurgaon, Haryana. Unfortunately, within just 20 days o[censored]sage, the air conditioner has stopped cooling effectively.

I raised a complaint regarding this issue two days ago (19th June 2024), Ticket No: B[protected], but I have not received any response from your service team. No one has visited my home to inspect the unit, and my attempts to contact the service center (The great Indian solutions, Gurgaon, Haryana) have been futile. The customer care numbers ([protected], [protected], [protected] & [protected]) provided in the message after my complaint are either not being answered or are consistently busy. I have not been able to reach them for two days despite multiple call attempts.

I am extremely disappointed with Bluestar's customer service and after-sales support. I raised a complaint two days ago, but I have not received any follow-up calls or visits from the service team. The customer care numbers provided are either not answered or perpetually busy.

This lack of response and support is unacceptable, and I would caution anyone considering Bluestar products to reconsider. The poor service has been a significant inconvenience, and I am left with a non-functioning AC during the peak of summer. I expect a prompt resolution to my complaint, either through a replacement or a refund.

Given these circumstances, I kindly request a prompt replacement of the defective unit or a full refund of the purchase price. Please treat this matter with urgency, as the lack of a functioning air conditioner is causing significant discomfort.

Thank you for your attention to this matter. I look forward to a swift resolution.

Regards,

Akhil Kumar Tripathi
[protected]
Sector 15, Gurgaon, Haryana, India - 122001
akhil.[protected]@gmail.com

The mentioned AC was bought in May, 2022 from Patra Electronics, Balasore, Odisha. AC was running smooth till 16 June, 2024. Suddenly on that day, the AC outdoor stopped working and there was a grinding kind of noise from the indoor unit. I called the official Blue Star service guy, he checked something and then asked to re-fill the refrigerant (R32). He filled the gas, but nothing happened. Now he is asking to pay him Rs 8, 000 to check for the leakage in both indoor and outdoor unit. And his behaviour is very rude too. I raised a complaint by calling the customer care of Blue Star India, but they also refused to help. I request the manufacturer to please visit once to my residence in Balasore and sort this out asap. The compressor and PCB must be within warranty. But still, they are charging heavy amount of money and not assuring the resolution. This is very pathetic, Blue Star. I have other brand's AC in my residence like Voltas and Lloyd, and they are working perfectly fine since last 6, 7 years. And here Blue Star fails within 2 years and that to only 5, 6 months of total usage. Please look into the issue and maintain the trust and peace of mind of your consumers.