Blue Star India Complaints & Reviews

I purchased abovementioned window ac on 30/06/2021 from nutan electronics, dilshad garden.Fews days my ac stop cooling all of sudden.On filing complaint mechanic told that fan motor is to be replaced. After changing fan motor still when it was not working he told me that pcb was also not working and it also need to be replaced.
My product is only 11 month old and effectively it worked only for three operating months.I purchased blue star product under impression that company gives world class products but in my case it does not sees to be the case and i have been given defective piece by the company.
Therefore kindly replace my product immediately as it also gives bad name to the company .
Rgds
dharmesh kathuria
mob [protected]

Dear Sir,
It is highly regretted to inform you that bluestar AC services are very poor. I complained 3 months back for my AC Services but my issues is not yet resolved. Their service Center are also pathetic, there are no skill manpower, they aren’t well known of AC services. Today I got shocked when I found that there are no AC technicians, services Center boy told me that all technicians visited for services.

My Ticket number:
Ticket- B[protected]
Product: Split inverter AC
Location: Jamshedpur, Jharkhand

We had purchased the blue star AC on Jan26th, 2022 and got it installed on march 26th 2022 by the bluestar technician by raising request in their app. after 20 days of installation, AC stopped working, it is not cooling anymore. We have raised request in their App again and one person came and told gas is leaking inside, it takes 2 days time to resolve and left. again after 2 days came with another technician they did some gas filling and yes AC started working. After 2 days again our AC stopped working with EC(whatever) error. Again raised complaint and speaking to count less members, till now not addressed.

we bought brand new Bluestar AC and suffering in the peak of summer, bonus is bluestar team's careless responses.

Attaching the bill number and serial number of indoor unit.

Now we want nothing but replacement of this defective piece.

Hi Team,
I have registered complaint in Blue star that there is no cooling on 6th May 2022. Person visited home on 7th May 2022 and informed us that Compressor has to be taken to service center for further check, separate team will come to collect AC on Monday i.e., 9th May 2022. But none visited or called, again i mailed to blue star customer care and finally AC and compressor was taken from home on 11th May 2022. Today the date is 23.05.2022, and till now AC is not back, at least what is the issue in the AC was not updated. Whenever i call them, they say Compressor is not available. They always say, we are going to collect compressor, we are on the way etc..but never called me back to inform whether they have got the compressor or not. Worst ever experience. Please help on this.

I have two split AC of 1 ton blue star from last 2 month but fan of monitor voice hearing very loudly and distrurb in sleeping.

45 days passed after complaint about E6 error lodged on 31.3.22 .Initial ticket no B[protected]
2nd Ticket they gave after year ending- B[protected].

Problem : in 45 days they came thrice(Task Solutions of Nagpur).
1st- declared Indoor pcb to be changed & ordered through system
2nd came with wrong pcb
3rd came with correct pcb but could not start the AC .& told outdoor pcb may be faulty. Told that pcb ordered.
Dont know when it will be rectified?

I want highest authority to be informed please for proper action for huge delay & inability to find out problem & to give relief in summer

Hi Team, I bought an AC at 4th April’22 which is not working/cooling since starting. Bluestar technician checked multiple times but didn’t find issue and now cann’t help anymore.

Since Bluestar AC purchased in recently, I would like to replace with working AC unit asap.

Kindly prioritise issue resolution asap. Call me at [protected] for further details/discussion.

Pin code:- 228001
Ticket Number :- B[protected]

Water purifier sounding beep noise far few months and regiesterd my complain to call center twiss times but no mechinc still visited the address. very disappointed with serviece .

Purchased ac 1 month back. Got installed on 13th April. Since, then it is having colling issues. Have raised the complaints multiple times. Asked for replacement in the first go but service people, everytime came, refilled the gas, and go. Total 4 times gas has been refilled to the AC which is not even 1 month old. After denial for further service, they said that they have raised the replacement request but it has been 8 days now and no result.

I have vested around 30 hours with bluestar customer support and service providers and still living in hot and humid environment. Though I have AC, it is of no use. All my time and money is wasted. It's better to buy a second hand AC at a much cheaper rate than to buy a new ac like this.

From last month i have created a complaint against ac servicing but they are not so unprofessional, every time they have created a ticket but after one day i got a massage that my request has been cancelled...My AC was under warranty period when i registered complaint but now its out of warranty and they are charging money for servicing...

Called on 23rd Feb. Reported F0 error. Technician came and diagnosed it as gas leak issue. Charged Rs.4000 and refilled the gas and assured 3 months warranty.
Same issue re-occurred on 16th March 22 - f0 error. Technician reported on 21- March-22. Refilled the gas again.same issue reocurred on 13th April. - F0 error. No one visited after multiple calls every alternate day.
On 30th April, i get a call from Mr. Nagaraj from Blue star mentioning that immediately he is going to take an action and get it rectified. However immediately after his call this ticket gets cancelled automatically with a reason customer not contactable inspite of Mr. Nagaraj's call same day with me. When contacted him directly on his mobile, he assured me that he would raise a new ticket immediately. Basically as the ticket was aging without being address I strongly believe that it was closed.
A new ticket - B[protected] was raised on 30th April 2022 by them only and till date -9th May 2022, no one has visited or attended the complaint. My small two children are suffering each night due to hot summers in Hyderabad from 13th April.

I had purchased blue star ro water purifier from sales India godrej garden in October 2021 it's service is due I tried to call sales India godrej garden customer care number but they are not responding atall please do the needful at earliest possible

Hello, I've assembled 8 Cassette ac's of bluestar & now I'm facing water spilling out from ac's issue.
I'd lodged the complaint with customer care. They told service charge 600/- to be paid on visit, i said no issues I'll do, i did it, i paid 600/- on visiting.
They took the money & went back without resolving the issue, the issue is still under lying.
The technicians diagnoses the problem even worst, they tries to misguide & steals money.
Blue star don't got geniune serviceman, what they all have is outside vendors. It's better we only get them & get rectified.
Blue star service & responsibility is good for nothing.

1. On 5/5/2022 Window AC 2 ton WFA324LL was purchased from Manu Refrigeration Noida-201301 vide Invoice no. 634 dtd 5/5/2022

2. On 6/5/2022 installation request was made to Customer care[protected] at 10AM

3. Ticket [protected] was raised at 10:08 AM 0n 6/5/2022, with contact numbers of the person responsible for Installation.

4. One number is "Either switched off / outside coverage area" permanently, and the other number is unanswered for eternity.

5. On 6/5/2022, received a SMS stating that installation is scheduled for 7/5/2022 at 06:30 PM

6. Till this time 8th may 2022 at 5:25pm, Installation has not happened. (NO ONE HAS BOTHERED TO CALL EVEN)

Dear Sir/ Madam,
I purchased a portable ac PC12DB from Bluestar’s own website with order id #[protected] which is delivered in this week and installed it before 2 days and yesterday company technician came for demo and from that time I’m facing an issue of compressor tripping due to insufficient of exhaustion so that he advised to replace it with a split ac as your room is not suitable for this product, So as I’m trying to replace the same with a split ac by giving extra cost but the company unable solve this issue from there side.
So it’s my humble request to do the needful for the same which i will be grateful for you.

Thanks & Regards,
Dipti Ranjan Sahoo.
Mob: [protected]

The day the Bluestar water dispenser was opened it was leaking from day 1 after making 1000 calls to their service centre, no response n very very poor service and water dispenser non functional and no visit from their service centre. It is totally fraud company. Please don’t buy a Bluestar star product, worst company.

Mera name rahul raj h mene flipcart se blue star company ka Ro water purifier purchase kiya tha Nov-dec 2021 me .us time se hi mera complain h water purifier ke sath, mene bhut baar blue star ke customer care me call krke issue reg. V kraya h complain reg. to hota h, but technician ka visit nhi hota h...mene itne dino me avi tk 6-7 times complain reg kraya h but solution nhi ho rha . Es no se mene complain reg kraya h-[protected]

In May 2019 I thought of my family's good night sleep in summer season so I decided to buy an air conditioner from my hard earned income, after lots of thought and salesman's suggestions I choose Blue star window AC as he said after sales service of Bluestar is good I don't know of other cities but in Bokaro Jharkhand it is the worst.

It stopped working in June 2020 after compressor change in 2021 it again stopped working in 2022. It's true that the summer season is your season of fulfilling sales targets but you people must concentrate on after sales services.

Currently the Window A/c is at your service centre in bokaro and your executives are suggesting that the front copper coil must be changed as it has lots of leakage and this is beyond repair estimated cost of front coil replacement and gas charging is around 9K.

I think you can understand the situation I am in that after investing around 30K to buy a defective product and just after 2 summers (I am not counting 1 summer as it was not working) i will have to invest more 9K for its repair and they are not even giving any timeline in which it will be fixed.

Certainly I was the UNFORTUNATE one to choose Bluestar but this is also true that "BLUESTAR IS SELLING DEFECTIVE PRODUCTS AND SCAMMING CUSTOMERS".

Having no hope for service from Bluestar writing this mail to deaf ears.
Thank you

Name - Jagjeet Kumar Singh
Window A/c Model no- 3W18GA
Serial no - 3W18GA18L14251

ticket id is B[protected]
Customer ID number is[protected]

Since I bought my ac, the it is troubling and I have been facing many issues regarding repairs and all..it's been 2 years and from the second month itself repairs had started and now the technicians are not even responding..I have been trying to contact but none of them are responding and since i bought my ac I have refilled my gas 3 times and yet problem is not solved and my ac is not even working now and no technician is responding. I have no clue what to do now..please help me out on this

I have a Blue Star Aristo 7 L RO + UV + UF Water Purifier and now the purifier making beep sound while water purification process. I logged a complaint with ticket number B[protected] on 17.04.2022. When the service engineer came, he did nothing, just cut off the beep sound speaker cable with that beep sound turned off, but UV lamp also turned off making water unsafe to drink. Today is 28.04.2022, still no proper resolution has been provided....