Blue Star India Complaints & Reviews

The Out door machine has been giving a pathetic sound that is annoying. It has been purchased and installed on 26/05/2024 and the next day the sound started.

I register Ticket B[protected] for breakdown of Home AC for PCB Not working which is under warranty, This ticket is assigned to Om Service & Sales, a service partner of Blue Star India. Service Engineer from Om Service & Sales visited my place and straight away asked for Visit Charges Rs. 750/-, when I said that Product is under warranty and at least first attend the issue.
Service Engineer said It will take 15 days to get your issue resolved. He had not even seen the product.
This kind of service is not expected from BLUE Star. Kindly look in to the issue

We have purchased two 5.5 tons duct-able air conditioners from iceland refrigeration co on 23/12/2023, after installation one of the two ac started creating trouble and errors like “HP / LP “ were displayed and we complained the dealer and this happened 3-4 times and each time we raised the issue with the dealer. But on constant occurrence the dealer raised the complaint with bluestar company and simultaneously we also raised with blue star company but it has been 10 days but no technician has visited. The product is installed in our machine room and due to poor functioning we are facing production losses.

I am susheel
i have purchased ac from guruji enterprises gurugram sec 10
ac was not working
i complained to company and ask them to replace but they are not responding.
please replace the product

I bought A/C. It has been more than twenty five days since the purchase. Until now they have been dragging me without installing it and causing me mental distress.

I have booked an water purifier from flipkart it have been delivered and instllation have did not done properly. I wanted to be check properly and install it properly

I have bought a new Bluestar Inverter Room Air Conditioner a month back and after few days after the installation AC stopped working and we have requested Blue Star to replace the product and they sad they will replace the part. But after few days there was no cooling. We have raised a complaint and a ticket. But they have closed the ticket with a comment, part will be replaced. It is really annoying to say that they never replaced the product which is 1 month old and i am tired of speaking to their experts. I would like to replace the equipment as such, as it seems like they have delivered a faulty product.

Hi, i purchased a 1 ton ac while i was in calicut in april 2023 and since i have to relocate to my town - ernakulam i uninstalled it through blue star team by august 23. But when i tried to reinstall it they charged me 1500 where as common charge in outside is rs 1000 only. They convinced me that gas warrenty will be available only if i do it through bluestar team. But now they arr not ready to provide gas top up. The manager says that it is the mistake of their staff, no such warrenty is available.
I used it for hardly 5 months and they are not providing gas warrenty and asks me to file a complaint to the top. Plealsle assist

My AC compressor got damaged(as said by technician). And i paid an amount of rs19000 plus to your service agency for replacing it with new one alongwith some sensors. But already three weeks passed and no reply from their end. Iam from cochin. I am expecting a fruitful reply or a fast action to solve my problem
Cool star airconditioning is the agency with the quatation no CG/GK/13223 informed me about the rate.
Waiting for your fast and favourable action.
Gopakumar
Mob.[protected]ee0

My Blue Star RO is not working since 4 days, I had complaint on 5th Nov 23, I did so many complaints about the problem through online and customer by call nd still they are not giving a response and no technician visiting till time, customer care assure that service provider will visit soon.

Also i mailed to higher management but they people also dont wakeup.

I suggested no one purchase bluestar because they donot have authorized service center.

Ticket No- S[protected]

Dear Team,

This is regarding frequent failure of my refrigerator.
Model No :- CHF500R
SERIAL No:- CHF500A16M17257

Failure details :- No cooling, Refrigerator not automatically powering on after power cut.

Below are the repair details.

on 8th July, 23, replaced compressors with Sr no 88LJJP[protected]RE - Model no MA88LJJP ( 400 liters). This model is of low power, original one is of 500 liters, Bill amount 12, 390/-
Failure :- Even though replacing compressor, problem not resolved.
on 9th Aug, 23, They replaced Thermistor and refilled gas (Bill amount 1180/-.
Failure :- Even though replacing thermistor, problem not resolved.
Now he is asking to replace Condenser Fan replacement for which we have to pay another 1500/-

Now till date nobody has checked and rectified the refrigerator.

Mene water purifier Aristo liya tha Flipkart se, product installation time pr hi kharab nikla, aur pura leakage tha, mene return request ki Flipkart ko, unki trafse reply aya ki brand degi replacement. Fir mene brand se bat ki to unhone local service provider ka nam bheja, unke technician aaye aur kam kiya unse problem solve huva nahi fir bhi mujhe massage aya ki complaint solve. Fir mene call Kiya brand ko fir vahi local service provider ke technician aye aur product 2 din leke Gaye, aur pura scratchs se bhar ke laye, fir bhi product kharab hi, fir bhi complaint solve ka massage, fir mene brand se bat ki fir brand ne unko hi bheja fir vahi service provider ka technician aya product 3 din leke Gaya, fir bhi jaise the problem.
Itna hoke bhi mujhe replacment nahi Mila
Mene 10 15 mail kiye he aur sare evidence bheje he defects ke fir bhi kuch nahi, 100 se jada brand ko call kiye he, kuch nahi huva.
Itna pareshan Kiya iss company ne, na product accha he na service. Ek number ki faltu company he .
Inke against kuch majbut action hona chaiye.

Worst Service" I booked complaint on 12th July, 23 via complaint no. B[protected]. After registered complaint, company allotted service provider (Unique Enterprises, Mobile No. [protected]) but no solution & close complaint. For this when we again complaint on customer care they reopen same complaint & assure that service provider will visit soon but again after 2-3 days no solution & close complaint. That happened many times but till date (2 Sept.23) no solutions provided.

Mahesh Raheja
H.no.289, Basti bawa khel
Jalandhar, 144001
[protected]@gmail.com
[protected]
14 Aug 2023

Customer Care Department
Blue Star Company

Subject: Complaint Regarding Defective Product and Refusal to Replace by Service Center

Dear Customer Care Department,

I am writing to express my strong dissatisfaction with the defective product I have received from Blue star and the subsequent refusal by your service center to provide a replacement. I have been a loyal customer of Blue star for many years, and I am extremely disappointed with the quality of both your product and customer service on this occasion.

On[protected], I purchased an Blue star water purifier, from online platform Flipkart . Upon installation, it became evident that the product was defective and failed to function as advertised. The water purifier consistently leaked water and failed to provide the expected level of filtration. This is a serious concern, considering the health risks associated with consuming impure water.

Immediately after discovering the issue, I contacted your customer service helpline and was informed that I needed to contact the nearest Blue star service centre for replacement. However, to my dismay, I was met with a dismissive attitude and was informed by the staff that they were unable to replace the defective product.

I would like to emphasize that this is an unacceptable response, as I am well within my rights as a consumer to receive a replacement for a defective product under warranty. As an esteemed company in the market, I expected better attention and service from Blue star. Your service center's refusal to provide a resolution has left me in a highly inconvenient and unsatisfactory situation.

Considering the inconvenience and dissatisfaction I have experienced, I kindly request the following actions to be taken:

1. An immediate replacement of the defective Blue star water purifier, ensuring that the replacement is fully functional and meets the promised quality standards.
2. Adequate compensation for the time, effort, and inconvenience caused due to the defective product and the unhelpful response from your service center.
3. A thorough investigation into the service center branch that refused to assist me, as their behavior does not align with the values and service standards expected from Blue star.

I urge you to address this matter promptly and resolve it to my satisfaction. Failing to do so will leave me with no choice but to seek legal assistance or to pursue other available consumer protection avenues. I believe it is in Blue star's best interest to rectify this situation promptly to maintain its reputation as a provider of quality products and services.

I expect a written response to this complaint within reasonable time frame, to expedite the resolution process. I can be reached at the contact details provided above. Your immediate attention to this matter is greatly appreciated.

Thank you for your understanding and cooperation.

Yours sincerely,

Mahesh Raheja

I purchased blue star portable ac from madaan electronic, Ambala Cantt on 26 june 2023.
After two months ac is not working properly and giving hot air. I did so many complaints about the problem through online or customer by call nd they are not giving a response and no technician visiting till time.when I talk to technician he said that you have to come in workshop.
I also call madaan electronic but they are not pick my call and block my number. My mother is a heart patient.she is suffering from that day .now I'm fed up .I am serving in defence. Now I'm out of station. My parents are senior citizens and they're suffered . Soo I complaint against Bluestar company in consumer court fir harassment and mently and physical suffer.
I want to repair or replacement or return.

Thanks you,

Rajender Kumar
Customer
[protected]
Defence

Beep sound while purification

My bluestar Ro is not working since 4 days, I had complaint on 26july 23, and I am troubled by calling customer care every day, no reply has come yet,
I suggested no one purchase bluestar.
Because his service is very poor.

Hello sir mene 28/04/2022 ko Amazon se Blue Star AC Li thi woh 04/07/23 khrab Hui thi mene customer care k number leke complaint ki 08/07/23 tb company ka technical aya or ac ko khul k chek kia tb usne bataya ki indoor ki blower ki moter khrab ho gai h apki ac warranty me nhi repair nhi hogi moter Chang krne ka alag se kharcha hoga me mene technical ko ha bol dia jo bhi lagta hai aap isko jaldi se change kro technical ne service centre k number dia mene ac k serial number or moter ki photo WhatsApp k number pr snd kr di tb ab to customer ko bhi kafi time' call kr Chuka hu but kch nhi hua area manager se bhi bat hui to fir bhi kch nhi hua
My number [protected]
[protected]

Dear sir/Mam
I am using blue star inverter AC in my restaurant. I have made several requests on your customer care no that my ACs are not providing effective cooling. These products comes under warranty. I am waiting from a month now and really the response is so wired from the company.
The local service centre also didn't help.

I bought Blue Star Invertor AC from Croma showroom Dwarka Sector-14 on 11th June'23, Since installation AC is making unavoidable noise, within a month i already made 3 complaints at customer service Bluestar, Technician already visited thrice and checked the AC but still this issue persists, We are even unable to sleep at night if i switch on AC, this AC usually makes a heavy and continues noise after 1 hour of running, We all get totally frustrated now, It was my biggest mistake in opting Bluestar AC. Please get my AC replaced or refund my money. Below are the details for your reference.
Item Description-BLUESTAR W/AC INV 1.5T WIB518LN 5S NSR
Serial no./IMEI no.: WIB518LNGAWA00514,[protected]
Delivered From-Gurgaon DC-D025,
C/o. Emporium Industrial Parks India Pvt. Ltd, ESR Sohna Warehousing Logistics Park, Vill-Rahaka, Tehsil-Sohna Dist-Gurugram Sohna Ballabgarh road,
GURGAON,
HARYANA-06,
122103,
Contact- [protected]
Invoice No: SLRS3030796
Date Time:[protected]
Order Id: SOA[protected]
Component No-[protected]
Model-WIB518LN
Product Serial No.-WIB518LNGAWA00514
Service Provider No-LH00593-00
Service Provider Name-Hyrin Solution Pvt Ltd