Blue Star India Complaints & Reviews

I have purchased a 1.5 ton split AC on 19/04/2023 and submit a ticket which was supposed to be installed on 21/04/2023 but till now it has not been installed and after calling customer care they have only one answer that your ticket has been allocated and it will be done today.my ticket no. is I[protected] what am i supposed to do. they are misguding their customer

STAR Double Door Deep Freezer (400L)B017M9195O (B017M9195O)
was purchased from AMAZON.
ORDER NO.[protected] Dated August 01, 2022.

The unit have cooling issue and the same has been reported to
your customer care service center. At your customer calling center every call gets through from 10 min to 30 minutes.

Despite of our various calls to them no one have visited us for its repair in last 6 days.

Please do the needful.

Hi, I am purchasing window AC last year July month after one summer I have got free service request for Blue Star customer care date of 16th April but many times call to customer care no any vender to call me or visit my home servicing and no any help my Blue Star customer care team so I request you please my service as soon as possible.

Ticket No. - S[protected] & S[protected]

Hello, I bought Blue star Split AC 1.5 tons in March 2023. And in the first week of April suddenly AC compressor stopped working. I filled the complaint to Blue Star service center "[protected]". They have sent the ticket as usual and boxed me in the following details :-) "Your ticket B[protected] for the product: AC - Room Air Conditioner - Split - Inverter, has been successfully registered with your customer ID:[protected] on[protected]:43:59 and will be processed shortly. If you are not contacted within 12 hours, please contact our service provider, S A ENTERPRISES on [protected].In case of any queries, please contact us on our 24x7 Toll free number:[protected] or email to [protected]@bluestarindia.com or SMS SERVICE on 57575.Assuring our best service." 4-5 days ago S A Enterprises arranged a technician visit to find out the cause but could not find anything due to lack of knowledge. He said an experienced employee would take care of it. That was the last call I had. After that I have called S A ENTERPRISES about 50-70 times, they are not even interested in taking my calls and when they accidentally pick up they leave me on hold. I am constantly following up on Blue Star Customer Care requests. Once a new ticket is created, the old ticket is automatically canceled because it is a duplicate issue and [due to this they have got more time).

Greetings!

the dispenser is not providing cold water... please kindly register my service request...

i have been trying to reach cust service for over a week through calls, sms, and email... but no response / its dead... no one is available...

thank you!

I bought Blue star Split AC 1.5 tons in March 2023. And in the first week of April suddenly AC compressor stopped working. I filled the complaint to Blue Star service center "[protected]". They have sent the ticket as usual and boxed me in the following details-

"Your ticket B[protected] for the product: AC - Room Air Conditioner - Split - Inverter, has been successfully registered with your customer ID:[protected] on[protected]:43:59 and will be processed shortly. If you are not contacted within 12 hours, please contact our service provider, S A ENTERPRISES on [protected].In case of any queries, please contact us on our 24x7 Toll free number:[protected] or email to [protected]@bluestarindia.com or SMS SERVICE on 57575.Assuring our best service."
4-5 days ago S A Enterprises arranged a technician visit to find out the cause but could not find anything due to lack of knowledge. He said an experienced employee would take care of it. That was the last call I had.
After that I have called S A ENTERPRISES about 50-70 times, they are not even interested in taking my calls and when they accidentally pick up they leave me on hold. I am constantly following up on Blue Star Customer Care requests. Once a new ticket is created, the old ticket is automatically canceled because it is a duplicate issue and they have more time.

Now I have no other option but to file a complaint with the consumer Complaints Forum. Please help me.

My current Ticket number is - B[protected] for Product: AC - Room Air Conditioner - Split - Inverter

I am regretting buying AC from Bluestar. It has been over 48 hours that my AC has been delivered and no technician has contacted me yet for the installation. I got an email and SMS that my AC will be installed withing 12 hours yesterday.

Now 48 hours have passed but no communicagion from Bluestar. What a pathethic after sales service team they have. This is my last product from Bluestar!

Hello.i had bought a blue star air conditioner which stopped working within 15 days of purchase. I raised a ticket and still it was not resolved and the service people are not responding to calls or msgs.

Ticket reference no: B[protected]

Hi Team,

This is with regards to poor service provided by M.M SERVICE CENTER.

On 8th of April we raised the above service request ticket and the technician arrived same day to my place..we were not satisfied with the basic check done and he left the place collecting the service fee stating PCB board issue and this need to be replaced.

I don't think Bluestar product will require a replacement of PCB within one and half year of purchase.

Okay since it is an electronic item i said okay for replacement.

Today it's been almost 10 days still the service provider gives excuses for item not being replaced.

Moreover the ticket was closed on same day without our concern.

I would recommend bluestar to allot proper service provider who give genuine service as this type of service provider's ignorance may bring down your reputation.

PCB replacement charge quoted by service provider is rs 9500 which i don't trust for the matter of fact

Kindly acknowledge the genuine price considering the age of product.

Hope your team resolves this issue at the earliest.

Awaiting for your timely response.

Thank you

COMPLAINT ESCALATION - Customer id[protected] Name Shanti

Ticket reference no: B[protected]

Hi Team,

This is with regards to poor service provided by M.M SERVICE CENTER.

On 8th of April we raised the above service request ticket and the technician arrived same day to my place..we were not satisfied with the basic check done and he left the place collecting the service fee stating PCB board issue and this need to be replaced.

I don't think Bluestar product will require a replacement of PCB within one and half year of purchase.

Okay since it is an electronic item i said okay for replacement.

Today it's been almost 10 days still the service provider gives excuses for item not being replaced.

Moreover the ticket was closed on same day without our concern.

I would recommend bluestar to allot proper service provider who give genuine service as this type of service provider's ignorance may bring down your reputation.

PCB replacement charge quoted by service provider is rs 9500 which i don't trust for the matter of fact

Kindly acknowledge the genuine price considering the age of product.

Hope your team resolves this issue at the earliest.

Awaiting for your timely response.

Thank you

Dear sir,

I purchased one window AC (Sl noWFA312LLGAVA01159) on April 2022. the same has been running quite well for 3- 4 months. But now the AC was not cooling not a bit might be tube leakage or gas exit. But the function was not fulfilling the purpose.

As the AC is within the warranty period I have raised a complaint for resolving the issue through the BLUESTAR app complaint no B[protected] the same has been rejected at your end.

After talking to customer service no I raised the complaint again which was also been rejected at your end now I have raised the high priority complaint since morning but neither the technician visited nor the problem has been resolved

The harassment was faced by me after calling 10 times to your customer point ([protected]) everyone was trained to say the same thing repeatedly” I put your complaint in follow up will be resolved soon “.

Now the point of facing such an issue severely hampers the motivation towards a brand product where after-sale service is such harassment.

For two days I am calling your consumer helpline 10 times and also raised 3 complaints Ticket no’s (B[protected], B[protected], and B[protected]) neither problem resolution initiated from your end till this moment. two complaints were rejected at your end another one is pending but the said technician denied the resolution.

I have all the telecall records of how frustrating the problem-resolution process is at your end.

As a customer I prefer the problem will not face by any other consumer . The worst product and service provided by this company

I have lodge a complain yesterday ticket no is B[protected]. The visit is scheduled between 2 to 3 pm but no one come from bluestar. I called them several times but they only give me assurance please wait today they message me and said the visit of engineer is rescheduled on 22/04/23.What rubbish is that very poor service. Even after that I called customer care but they don't talk properly..what can I do now

I have Blue Star Split AC and their services fade me. I submitted a service request on 14th April 202, and after two days, the service engineer came to my home and told me that my AC needed gas refilling. They promised that my gas filling work would be done the next day, but after four days, no one came to my home. Also, if I called customer care, they always said, "Tomorrow, your work will be completed for sure." I also called the service engineer centre; they told me many excuses like 'My team is not well' and blah blah etc. I am helpless now, and my fault is simply that I purchased a Blue Star Product. Such a frustrating and non-sense company that is not thinking about the customers after selling their products.

I bought Bluestar 1.5 T Split AC last year in April 2022 & was ensured best aftersales service by Croma dealership. The installation was done by Bluestar on very high rates as they said warranty will lapse if we get it installed from outside. The installing person did not have basic knowledge after AC working & was only a Labourer. We got a shock when we found that Bluestar has worst after sales service record & did not even do the complementary AC cleaning service as promised by Croma. The Bluestar person claimed we have to pay Rs. 850 if we want service in the warranty period (this is provided free by every other brand in India). To top it - the gas leak occured just after warranty expired & we have been calling Bluestar Customer care no.[protected] everyday but there is no one willing to attend even if we are willing to pay. I request everyone - NEVER BUY BLUESTAR PRODUCT - YOU WILL WASTE YOUR MONEY.

Greetings,

In 2020, I purchased an air conditioner. However, it stopped cooling, so on March 31st, I registered for a service by Blue Star as I wanted it fixed before the summer season. Four electricians from Blue Star's service provider, JD. Refrigeration, arrived and took two days to repair the AC. Although it seemed to be working fine, I was unsure if it was up to the mark, so I did not provide them with the OTP. They provided me with a bill of INR 12, 400, but after receiving a discount of INR 400, I paid them INR 12, 000.

However, a few days later, I attempted to use the AC as the weather was hot, but it did not cool at all and instead emitted hot air. I attempted to contact JD. Refrigeration, but they did not respond to my calls. On rare occasions when they did answer, they provided me with invalid reasons for not being able to repair it, claiming that some customers had confiscated their technician's tools and were refusing to return them. The representative was impolite.

In addition, I contacted Blue Star via email and phone, but they did not take any action to address my problem. They always informed me that the case had been registered, but they would subsequently cancel it for no apparent reason. I am now unsure what to do and have contacted other electricians because the heat is unbearable. I would appreciate a refund for this faulty service.

Blue star service is too bad can't say about that its too poor my ac is not working and they don't have their service provider what kind of brand is thi

I purchased a split air conditioner in Aug 2021 and was used for about three months and was inactive till next season . AC was put into service in March 2022 but it was not cooling the room for which the company attended the call and clarified that some nut bolts remained loose for which the gas was leaked. Again in Aug 2022same problem occured which was attended again by the vendor. Sensing the faulty item sold and warranty period to expire in Aug 2022. I Purchased AMC of Blue Star to provide the service for next year i.e. upto Aug 2023 for Rs 2100/-
I called the vendor in March 2023 for routine service under the AMC, the vendor attended the call and finished the task within five minutes and stated that the machine is working fine. The weather remained pleasent for a month. The machine was put into use on[protected] but to utter shock, it was not working. I registered a complaint with the company under Customer ID[protected] with an assurance to fix the problem within 12 hours and after 24 hours, the concerned vendor is not picking the call.
As a matter of fact, Company has cheated on me by selling the faulty AC and despite the persisting problem, company did not bother to fix the problem whereas I had to forcibly purchase AMC for which I got fooled and the Companies like Blue Star boasting of best service provider holds little water

Dear Sir/Madam

It is a matter of great regret that in last year I had purchased one no. 3Ton split AC of your company having Model No.B1FA312PLU having serial no. BVA0362 dated 2/05/2022 and the same was installed on 7th May'22.

It was fitted to my daughter's bedroom who occasionally comes home.
When she came we found it was running without any cooling effect. Lodged the complaint and after several follow up its cooling coil was changed and gas was charged on 28th Sept'22 .

Since then we did not run the machine as my daughter left for her workplace . Again, she is supposed to visit next week and today while trying to run the machine, the same problem happened of not getting cool.
In my last 20 years I have used several models from Voltas and other companies and never faced this type of problem. I came to understand that there is an issue of not cooling with this model . You are requested to replace the model if required as it is not possible after the guarantee/ warranty period to bear expenses against a defective model .
You are sincerely requested to do the needful at the earliest.
Thanking You,
Yours Sincerely,
Pintu Bhattacharya
Mob.[protected]/[protected]

I purchased smart split AC two months back and from the day I purchased I request for demo to know the function of Smart but the service centre not resolve the issue and and even not responding and I raise many request with latest request vide ticket id D[protected] but no response is received and after lapse of lthree days service tech not yet visitedp

Our Bluestar split AC is under warranty and there is water dripping from internal unit and external unit is making noise. We registered a complaint, the technician came and said he cant find fault in the unit for noise and for internal he was not informed for service so he won't do, someone else will. Come and change the pipe. Then they informed it will all be chargeable and closed the complaint. After that I am registering complaints and they keep closing it without even attending. Please help resolve this issue at the earliest.