Blue Star India Complaints & Reviews

we are using blue star since last sevan month out of five AC 1 is out of order & made a complaint before 25 days . from where we bought our ac & also made various no of call to showroom but we are not getting any responce even now last four days he is not picking up phone


Thanks & Regard

PRADEEP KUMAR

M/s INFINITE WATER SOLUTIONS PVT LTD
DEHRADUN

Complaint has been resolved, stablizer changed on date 28.06.2009, Now machine working ok.
Stablizer replaced was of higher range, since their is voltage problem in installation area.

Thanks & Regards
For Blue Star Limited

Abid Khan
Sr. Executive
Lucknow
Cell: +91 [protected]

This is to confirm that above complaint filed by me has been finally resolved but after following up for more than 40 days.

This company need a dedicated complaint resolution team along with an automated mechanism so that more customers like me should not suffer in the way ahead.

Abhineet Kesarwani

Thanks a lot for ur reply & advice.

Thanks & Regards

Abid Khan
Lucknow

Kindly inform about your service centre at Akola Maharashtra or where to register a complaint for this region

Regards

Sanjay Sharma

dear sir,
we had 7 tons ac units are there after purchase some complaints are uccered but blue star people worst responce my feel that what ever the brand better to purchase witch is better service before to purchase iam using lg window also it is very good service, very very bad experiance dont buy blue star

Dear sir,



With reference to our complain no- (Ticket no B[protected] dtd 25.8.11) for problem in our

Air Conditioner



Our dealer has replace cur kit with another old cur kit & inform us that he will replace new cur kit

new cur kit send by you but it was different & not fitted, service man opened A C more than 6 times & till date nothing has happen & my A C is not giving proper cooling



Dealer said that it may take 6 to 7 day’s process to replace

You also promised me to resolved your problem with in two days.





Kindly look in to the matter seriously & do the needful at earliest if possible pl replace entire A C

Instead of replace spare parts.



Regards,

Sofia Vohra










[protected][protected][protected][protected]

From: Sofia G Vora
Sent: 08/29/2011 2:41 PM
To: '[protected]@bluestarindia.com'
Cc: '[protected]@complaints-india.com'
Subject:



Blue Star Window A

Safiya G Vohra

Tata chemicals Limited

22 town

Mithapur

Dist –Jamnagar – Gujarat



Dear Sir,

After listening of more and more name of company blue star .
We have purchased BLUE STAR 1.5 tons window ac from your dealer Named Jagir Electronics Mithapur in March 2011 before 1 Month ac is stopped working


service men came and said that the SERKIT is not working and to be replaced .i make the call to the dealer and he said that it may take 3 to 4 days process to replace . I had made daily calls to that dealer and they are now making daily new excuses till dated 29 Aug 2011.

we are facing this problem last 1 month And we are very harassed.



I thought Blue star given best service but after purchasing we realised

Blue star A c service is very poor



Please make the necessary actions



Thanks

safiya

Compain karne ke bad sarvIse nahi kar ke diya. 3 months ke Pahele 1tone ka Window ac bluestar ka new lIya hai. Please Reply. DEALLER MULUND MUMBAI se SAPNA ELECTRONICS Me bhi roj phonE karne pe bhi koi javab naHi de rahe hai. WOREST DEALER IN MUMBAI. Please cancell hIs dealership. Also not raplyinG for ramot compain... Pl phOne.

Dear All,

Blue Star Company selling the AC but do not care for the services. All other company send their technicians within 4-6 hours of complain, whereas Blue Star say that it will take 48 hours to attend the problems, but not attended in time. My complain No. is B[protected] pending for last two days.

P. N. BANSAL

you are right this company service so bad

BLUESTAR WINDOW AC — NO RESPONSE FROM DEALER SIDE

I HAD PURCHASED BLUE STAR WINDOW AC FROM AMBALA CANTT DEALER BUT HIS AFTER SALES AND SERVICE IS VERY POOR SO PLZ HELP

Dear sir,
I am owner of ashokleyland service centre at mahoba.and i disagree with our nearest bluestar dealer durga electronics at chhatrapur mp.becouse i purchased 1.5 ton split ac 12.5.09 and my machine giving some problem from billing time.but my nearest dealer givin no any service.
kindly provide us well service from ur side.


with regards
keshav kapoor
mahoba
[protected]

blue stat 1.5 window ac not proivading service in cuttack

blue stat 1.5 window ac not proivading service in cuttack due to compeser disput bewtten comany and dealer in BBSR-ORISSA .

pl tell me my product is out of warrenty

i had purchased 1.5 ton blue star ac in may first week of 2009 i had used it in may and june and when i started using from past 15days the room is not at all cooling compared to previously previously in 17degrees temparature the toom used to cool in 30 min but now even the whole night if the ac is on it is not at all cooling we stopped using that as we r sweating though the ac is running and we started using fan the service person came after calling numerous times but was of no use i request u to solve my problem immediately

WHAT IS THE USE AFTER SPENDING 30, 000RS ON AC EVERY ONE TOLD THAT BLUE STAR AC IS NO1 AND WE BOUGHT THAT FOR SUCH A HUGE PRICE...PLZ SOLVE MY PROBLEM IMMEDIATELYYY

blue star ac service center no [protected]
if you stay baroda/gujarar call [protected]
basir patel
star refriegration sales and service

My complaint No. B[protected] dated 17.05.2012. Logging is very prompt. There is no prompt reply for the complaint given. Excample mine only. Complaint lodged on 17.05.2012. Till date not rectified. The purpose of giving complaint is waste from my side. Can you please take up matter and clear the problem at the earliest.
You can give your reply on my email [protected]@yahoo.co.in. My Mobile No. [protected].

The cooler is meant for public use. Request your immediate action.

V VENUGOPAL RAO
OSTS MANAGER
BP YELAMANCHILY.

have received such a bad response from your service...i want to clear this fact that is all your ac, s come with auto restart feature...because every time i have to switch on my ac with remote when light goes..i am very disappointed with this...the whole night i can't sleep because every time i have to get up to restart it..do reply me...because nobody is listening to my complaint..


mail me at
navi.[protected]@gmail.com

service harges and cost of spares should be reasonable and not arbitrarily fixed, depending site of machine installed and type of spare replaced.

Dear Sir,


We have two water dispenser of blue star in our office at Peach Tree Complex, C-Block Sushant Lok-I Gurgaon.
Both dispenser have problem of Hot Tank.

On our complaint technician of R K Air Care Engg has come and told that the hot tank is to be replaced as per service report No.631776 of blue star dated 27/7/2009.

From 27/7/09 onwards we are doing regularly follow up with R K Air Care, but as per response the hot tanks are not available in stock.
And there is no possibility of availability.

This type of carelessness in service from your side is not acceptable.

Kindly do needfull otherwise we will take necessary action.


Ashish Dubey

.
Phone :[protected]
[protected]

the company and the dealer should be punished

The organization depends upon the franchies for the repair which is on sharing basis.It has been observed that Dealers are not adhering to the instruction.Therefore employees are generally requesting or pleasing the franchies to get the work done.

I purchased two deep freezers almost 4 years back which went out of order.Despite repeated complaints even their HO, no bothered to look into the issue.In all company has extremely poor service and general tendency in this company is to pass the buck .

B B Markan

Blue Star,Water Dispenser — No Follow up Service or Communication from Company for The Product under warranty

Hi

Thank you for having such a Board where by Customers like us can post their grievances and get our problems solved.

I had purchased a Blue Star, Water Cooler on 15.05.2008 for my company, which stopped working a day or two before 25.03.2009. We registered a complain by phone and on 25.03.2009 some one from Blue Star come for inspection and found the Compressor dead. Since that date there has been no Communication from the company, in spite of our regular contact through mails & phone. We have received no Concrete reply as to when the product will be fixed.Its been more than a month that I have been sending regular mails to their Complaint department but barring a regret mail no other communication has been received.

I would request you to please look into the matter at the earliest possible

Attached please find the Scanned Bill copy and the Service Copy

Regards

Abhishek jain
[protected]

I have been having similar experience with blue star ACs. They make big promise but no service. Blue star ACs good only for large size and for all small - home ACs they are no good.

Best is for blue star to put all energies in large central type ac only.

I have loudge a complain for Blue star split ac on 25-Jul-2009. My complained no 31458. Till now nobody has respond against my complain.

This is for your information & necessary action.

We expect your propt action on this.


Regards,
K. Shaikh
Ph. +[protected]

August 10, 2009
The General Manager.,
Blue Star (Corp-HO)
Kasturi Bldg, Mohan T Advani Chowk,
Jamshedji Tata Road,
Mumbai – 400 020

Subject: - URGENT RQST TO REPLACE THE FAULTY 1.5 TONS BLUE STAR A/C.

Dear Sirs,

This is to bring to your urgent attention that we purchased a 1.5 Tons BLUE STAR split air conditioner costing INR 32, 000/- from your authorized agent in Trivandrum vide Invoice # PROD/08-09/111470 Dated 27-Feb-2009, . The Customer name is Mrs. Jicky Win (my wife), Kochumamootil House, Koyikkal Lane, KNRA 316, Kannanmoola, Trivandrum, Kerala, South India. Your agent details as follows:

Messrs. TECHNOCARTS APPLAINCES PVT LTD
“Geethangali”, Palliyadakkamukku, Pettah PO, Trivandrum, Kerala, South India.

Complaints started immediately after the AC was installed. Your above agent repaired the AC more than six (06) times in six months. It broke down yesterday also. Today morning they came and replaced the blown fuse. It’s understood from one of the technician’s that there is some major complaint/ manufacturing defect with the purchased air conditioner which they find it difficult to rectify. What we feel is that your agent is purposely delaying to rectify/replace the faulty AC until the warranty expires.

In good faith we purchased BLUE STAR Air conditioner since BLUE STAR was known as one of the best manufacturers of Air conditioners in India. The prices of Blue Star products are also very high when compared to competitor’s similar products. We now regret for purchasing BLUE STAR product.

Therefore we request your good selves to intervene in this matter and get the faulty AC replaced as soon as possible since your agent could not rectify the complaints permanently even after working on this faulty AC for six months.

In case, if we do not receive any replies this week, we will assume that you are not interested to resolve this matter. Then we will be forced to move legally/approach the “Consumer Redressal Forum” and bring to the attention of Media how consumers are being neglected/cheated.

We would highly appreciate your prompt and speedy action on this matter which is getting serious.

Kindly confirm action taken.

Thanking you,

Yours Sincerely,



Thomas Win
Worldwide Logistics Systems LLC
International Freight Forwarders
Post Box # 11392, King Fahd street, Dammam 31453 – Saudi Arabia.
Tel #[protected] Lines) ; Fax :[protected]; Mob #[protected]



Copy to : The Editor-Indian Express ; The Hindu ; Asianet Communications ; Kairali TV

Blue StarAC — not received guarantee card and manual book

I have purchased blue star window ac on may 2009. But till dated I have not recived the manual book and gurantee card for the unit. The dealer is telling that the company will send but i dont know when it will come

Blue Star — No post purchase service

Called the company for maintenance of the air conditonor and was told that this could only be done before or after the season as there is no man power with the blue star compny. The person concerned or spoken to was Mahesh, one of the dealers of Blue Star at vizag. post calling the toll free no. the complaint was registered from my end however no sms was sent stating that a ticket has been opened. The could not find the ticket which i had raised. The poor post service is not acceptable at all. Upon asking him in vizag what is the season for pre and post season there was no reply.

7 star — No service complaints

Service has been erratic. Broadband services are appalling. There is no service most of he time. Regular complaints have fallen on deaf ears. Staff with zero interaction & communication skills. 7 star company does not have an online consumer grievance section. Even contact details are not mentioned on the site.

With such services which are not compliant to the norms set by TRAI/other authorities, would want to lodge a formal complaint against them.

Regards,
S. Chakraverty

Blue Star AC 1.5 Ton — Not attend and poor service

dear sir we have purchased two ac from dealerbefore three month. one ac goot deffectbefore 20 daysthat repaired after once weak. now same ac deffectedon 28july 2010 complainwas loagge to customer careservice vide no 150101. but still no any responce from blue star

I had a worst experience with the authorised dealer P.G.Omega Enterprises operated at chennai for Blue Star AC. While trying to clean the filters, some water deposits caused the shortcircuit & bursted. While the authorised dealer was called, very pathetic service stating, why we had done the cleaning, why we did not agree for AMC? Is the authorised service centre working for customer service or to mint money in the name of AMC.They did not turn up for 3 days inspite of several oral requests. After the part was removed, it took 12 working days to complete the job. Mr.Anil who is heading this authorised service centre is threatening that the work will not be carried if we try to clean and if they are not called. Very worst service from the authorised service centre.[ so called service provider ]. They are not providing service, they are only money minded.

Latha
Ambattur, Chennai

we are purchased blue star package ac ( air cooled) model DPA 2642 R2 but we are not still getting any type of operating and maintenance manual yet . we are facing so many problem without this manual

regards

shah chirag n.
u flex limited
A1, sector 60,
noida (U.P)

This is a best one for us .. http://airconditioningdoral.com

I had a worst experience with the authorised dealer Sri Sai Enterprise operated at Ahmedabad for Blue Star AC. we have called the authorised dealer so many times but found very pathetic service.they did not turn up for 3 days inspite of oral commitments. they have visited after 4 days of the complain & as it was not in the concern person's hand & someone else will come to the repair the ac but till date no one has visited.
we have logged a complain to customer care department also but as per the conversation after a wek also nobody has visited n as we have remind them they behave like even they are not aware from the complain also.
Mr Ankit Desai who is authorised person for the servcie centre always give wrong promises & after 1 or 2 call no courtecy to pick up the call.
it is realy worst servcie from the authorised servcie centre...only money matters for them they dont belive in customer satisfaction & quality of the servcie...
worst experince o[censored]sing Bluestar Ac.
never ever dare to spend my valuable money on such kind of worst service provider company...

I lodged a complaint with Bluestar Customer Care bearing complaint No.B[protected], ONE Of their representatives called me on 31.05.2013 and said their visiting fees is 500 and Rs.2200 for gas re-filling and moreover they will have to take the ac to their work shop. I agreed and around 11am one of their representatives visited my home, prepared the Field report sheet and taken Rs.500 as visiting charge and taken the A/C for repair. On 02, 06.2013, i called up the supervisor's number, he informed that Engineer is working on your AC. But to my surprise on 04.06.2013 when I rang the same supervisor he is saying that please let me know ur complaint no, and saying that ur complaint has been cancelled and no such AC has come for repair to our workshop.

According to them a froad entered in between and taken our AC and after seeing the Original receipt of Blue star they were surprised and showing a sorry face. I feel some of their personnel are mixing with the person who stole our AC, as they provided all the information such as phone no., address etc. this is really a shame for such a big name such as BLUE STAR, TILL NOW THEY DID NOT RECTIFIED MY COMPLAINT, I WAIT TILL TWO DAYS AND I AM GOING TO LODGE A COMPLAINT AGAINST BLUE STAR AND I WILL EXPOSE THIS TO THE PRESS

[protected]

sri amman enterprises — cheating

they are doing consultancy business but they have no capability for giving jobs to engineering students.
initially they ask me to pay 2500 rs but still i did not get any job, finally i demand them to repay my money but they are refusing to give back my money

Blue Star Limited — Excess billing & Interent disconneted without any information

For more than '6' Months I am not getting the internet facility from Internet but every month internet bill is charging in my telephone bill[protected].I called several times & got information that if your telephone is disconnected for more than 45 days then internet will automatically disconnected & manual application form to be submitted to MTNL office.
Why MTNL is charging when the broad band is already disconnected.
I badly need internet connection at home but because of this problem I am availing the facility from Local Cyber Cafe.
Please refund the broand band charges which was charged from the last '6' months unnecessarily or adjusted in my future bill once it is get connected.

Response th the MTNL staff is very hopeless &callous attitude towards customer problem.Please do the needful at the earliest.
Thanks
Muraleedharan
[protected]

Mr. Karan I have gone through the same phase with the company. I am totally dissatified with staff, quality of staff and moreover the senior management of the company. I also lost my mobile hand-set due to negiligence of the company. I also booked a mobile handset from delhi to alwar at my home towm. The courier company handover this set to wrong person without checking of genunity of the person. They infect didnt call and inform my brother. I sufferef a lot and lost a valuable mobile hand-set worth 7600/- Their director here in delhi also told me " We are sorry and not able to solve the case we can pay you only 1000/- as claim. One of the poor and bad company in Indian economy. Such kind of companies should be black listed. You call up their director Sachin he will say the same and won't take any responsibility. His cell no is [protected]

Blue Star Limited — Non settlement of Pension Fund

I have worked for Blue Star Limited, Mumbai from August, 2005 to October, 2008. However even after submitting the settlement of Pension Fund papers by Blue Star Limited on 26th August, 2009, my settlement not made till date.

Details are as under:

Company: Blue Star Limited
PF No. : MH/4324/13362
Employee No. 181283

I am having a very similar problem from Bluestar. I bought 1.5 ton on 29th april 2008. It is drwaing more current (>12.5 amp.). BlueStar after sales service is worst service I have got for any product now.

Following is the complaints which i have lodged and have not got any response till date the service is hopeless.

Hi Viepul, (reference number Core S4/08/210)

Can we have an update on this case, as I received a call from Blue Star technician (Mr. Abid) on 31/08/2008 and I explained him the whole scenario and he told me that he would callback in next 10 minutes and now it has been 3 days and I am still waiting for response.

This case is hopeless. Dear Viepul, please let me know if you can help us taking some legal actions or not.

As the last option for me is to look for blue star head office address and log a complaint with them, so please update me on the situation.

Regards,
Sandeep Gurnani.

-----Original Message-----
From: Gurnani, Sandeep
Sent: Friday, August 29, 2008 4:31 PM
To: 'Viepul (S4)'; '[protected]@bluestarindia.com'
Cc: '[protected]@yahoo.com'
Subject: RE: New Complaint Received from 27 March 2008 - CORE Centre

Hi Viepul, (reference number Core S4/08/210)

I would like to bring this case into your notice.

It has been 1 month now and I keep following Blue Star and Core and no action has been taken.

Dear Viepul, I would request you to please look into the matter and take corrective actions.

Regards,
Sandeep Gurnani.

-----Original Message-----
From: Gurnani, Sandeep
Sent: Thursday, August 28, 2008 3:44 PM
To: 'Viepul (S4)'; [protected]@bluestarindia.com
Cc: '[protected]@yahoo.com'
Subject: RE: New Complaint Received from 27 March 2008 - CORE Centre

Dear Viepul,

Thank you for your help, which is much appreciated.

I would like to inform you that further to your Email there is no action taken by Blue star and I am still waiting and waiting for a long long time to get the issue resolved.

I hope you will take positive actions as you can already see that there is no update from Blue Star and now they are not even bothered to reply to our Emails.

Please take required actions and let me know whatever help is required from my end (to take legal actions).

Thank you for your time and help in advance.

Regards,
Sandeep Gurnani.

-----Original Message-----
From: Viepul (S4) [mailto:[protected]@core.nic.in]
Sent: Friday, August 22, 2008 9:38 AM
To: [protected]@bluestarindia.com
Cc: Gurnani, Sandeep
Subject: Fw: New Complaint Received from 27 March 2008 - CORE Centre

Dear Sir/Madam,
We are in receipt of a complaint from Mr. Vikas Gurnani o[censored]ttar Pradesh, which is attached, and is self-explanatory.
We are the official agency of the Ministry of Consumer Affairs, Food & Public Distribution, Department of Consumer Affairs, Govt. of India, New Delhi, to facilitate such complaints promptly, to the entire satisfaction of both the parties. We are confident that you will realize the value of the consumer, and try your best to resolve this complaint amicably at the earliest.We would appreciate your reply, for the action taken by you, on this complaint.Thanking you for all your help and co-operation.Please take time to visit our website www.core.nic.in Kindly mention the reference number Core S4/08/210 for any future correspondence with us.



Thanking you,



Yours Sincerely,





Viepul Dayaal

Manager Complaints
Tele No[protected]


Cc: The Under Secretary

Ministry of Consumer Affairs,

Food & Public Distribution,

Krishi Bhawan, New Delhi
----- Original Message -----
From: <[protected]@dell.com>
To: <[protected]@core.nic.in>
Cc: <core.[protected]@gmail.com>
Sent: Thursday, August 21, 2008 12:54 AM
Subject: New Complaint Received from 27 March 2008 - CORE Centre


> Dear Complaint Team, CORE Centre
>
> There is a complaint updated.
> Title : Blue Star
> Complaint ID : 5115
> Name : Vikas Gurnani
> Email : [protected]@dell.com
> Adddress : H.No.11 Gandhi Gram, G.T. Road
> City : kanpur (U.P.)
> State :
> Zip : 208007
> Phone :[protected]
> Subject : 26
> Business :
> Individual : Pranav
> Address : Bluestar Limited
> City : New Delhi
> State :
> Zip : 110092
> Phone :[protected]
> Complaint: First day when I opened the AC I informed Dealer that it was
> not new and seems like a second hand and dealer assured that he would be
> taking care of any issues (and till now dealer has not given us the bill
> for the AC and it was delivered on Challan).
> Within 10 days 4 stabilizers were blown off and dealer did not take the
> ownership and kept saying there, is no issues with the Unit.
> Within next 7 days ac was not working and I logged a complaint and
> engineer came and took the AC away and was returned after 4 days and he
> said the gas leaked and they have refilled it(and I was not satisfied)as I
> have paid for a new and working unit.
> Then from the very next day whenever we start the AC and turn it off we
> get a BLAST sound and we are scared of it and we have complained dealer
> and the company (Blue Star) directly and I got a call from them on
> 11/08/2008 that an engineer will visit and they will get the unit replaced
> and since then I have been writing mails and calling Pranav Customer
> Co-ordination Officer - Northern Region, Bluestar Limited
> [protected]@bluestarindia.com and there is no response from him (complaint
> 488043).
> Now I had enough and decided to log a formal complaint as there is no
> response from the company so I was not left with any option than logging a
> formal complaint.
>
> Regards
> Sandeep Gurnani
>
> Consequences : Lot of mental trouble and spent lot of time and money on
> getting in touch of company and dealer. But to no success.
>
>
> Industry :
> Want to contact : No

Can someone send me the head office number or email ID so that i can lodge a formal complaint

I totally agree with bad (worse) BlueStar service. I purchased 1.5 ton Split AC in HYD, I used it for only 1 month or so, then problem started. Since that time I almost made 6 complaints. Every time one new service person comes and tells same story that "gas is leaking", and fills the gas. It runs for 1 or 2 days again problem starts. And especially their turn-around time for service is worse that i ever seen.

In all this mess i continuously followed and called twice in a day to HYD Customer Care, finally they came for visit (6th time) and they said initial setup piece is having defect and not properly installed, thats why gas is leaking, now they asking for warranty, its 13 or 14 month so not sure whether my warranty is still valid.

But problem exists from since Day 1 i purchased this AC, all the time they misguided me and now finally saying need to check warranty and again they started same way of response. I need to continuously need to call them and need to check whether they are turning up or not.

The most pathetic and most worse part is I used my AC for only initial 1 month of purchase, after that whenever I tried to switch it ON thats set. Same cycle continued (Complaint --> do continuously followups --> [After month or so (if you are very very lucky then only)] Service Person Visits --> Fills Gas --> Gone).

I dont know what to do, I am very unhappy that I purchased atleast not even fan kind of thing with 26, 000/- that i spend on BLUESTAR AC.

Worth to Note, I made a complaint on BlueStar Site, still no response.

I registered a complaint on blue star service center on May 9, (no 5375) . but nobody turned up to check it even after two days. after that I continuously tried at service center some person visited at my place on May 13 2009 and he said problem with compressor and it will installed in 2 days.

But since May 15 2009 We are trying to contact customer care for an update and they are asking us to contact some person name called Sandeep Rathor ([protected]) but he is not picking up the phone and I am trying customer care number around 4 time ever day and always they said contact to Sandeep Rathor and he is not picking up the phone

I am not sure how Blue Star is depend on only one person name called Sandeep Rathor

The worst service I have seen from Bluestar .

I have registered a complaint with Blue Star Customer service center on June 1st 2009, Complain No 13374 against my 1.5 Ton Split AC. Nobody turned up to check it, even after four days. To be on reality, I never seen such a worst response from any other branded Product...The trust on BlueStar reduces to me. BlueStar don't have the primary goal to provide good service to there customers. If this is goanna to happen, Do they think we recommend BlueStart product to others??????
When every I call the Customer Care, I get an updated stating "The Technician Will Call me ASAP". But I did not get call from any one nor the technician visited to attend the problem.
BlueStar has to ensure that manufacturing the product alone doesn’t worth enough to sell it. They get high reputation on market only if you provide good service to your products… To conclude I have decided not to go for Bluestar product and not to recommend any one! Finally after many escalation the technician attended the problem and reported Compressed has been fault and need to be replaced. Also they charge 1750 + tax to refill the gas. I don’t understand here..The fault is with compressor and if it need to be replaced they need to eject the gas and refill it.. How comes it will not cover under warrantee.. Compressor is dependent on the gas, So of they replace the compressor, they charge extra for gas which is irrelevant.

Regards,
Dhandapani

I have buy a blue star ac before 2 months back now i have registered a complaint (Swing is not working)in Blue Star Customer service center in chennai on May 5th 2009, my Complain No :M2550 one person came and he told motor need to be change after that there is no response from there side.Daily i am calling to the customer service they are giving me the reply as today engineer will are tomorrow they will come but there is no response simply they are acting.Its better to stop the product in India.

Useless Product

From: Jagat Kathiar <[protected]@yahoo.com>
Subject: COMPLAIN NO:16268 ---NEED MONEY BACK
To: [protected]@bluestarindia.com
Cc: [protected]@bluestarindia.com
Date: Sunday, 14 June, 2009, 3:29 PM


Its very unfortunate that even after several remindes over the phone and through email status of the complain is same.

LLoyd has promised yesterday(13th June 2009) that his area manager will get back to us through email or phone within in 30 mins(However its been more than 30 hrs).No Response received rather we called up customer service department.


1.Today On 14th June 2009 had a word with Russel Knight Emp Id:117772 .Who in tern spoke to Dealer and called us back with the information that dealer will send a technician.

2.Set the expectation to Russel immediately that since technitian doesn't have authority to replace the AC nor refunding money, so i want to speak to his manager who have authority and can really do something about the issue rather than beating around bushes.

3.Russle gave us his Area Manager name:Yogesh Ahuja, as there was no body in the office, told him to arrange a callback.

4.Russle said his boss (Yogesh Ahuja) told him that since office is locked he will call us back tommorow.

I am speechless how you guys are running your business !!!

By the way Tommorow i am going to consumer court and launch a complain against Bluestar, Dealer (Modern Business System, Sect - 10 Dwarka) and the Area manager (Yogesh Ahuja) who didn't even bother to look into the matter and get back to customer for nonperformance and escalations of the product and services.

Jagat Singh Kathiar


--- On Sat, 13/6/09, Jagat Kathiar <[protected]@yahoo.com> wrote:

From: Jagat Kathiar <[protected]@yahoo.com>
Subject: WORST SERVICE WORST PRODUCT:COMPLAIN NO:16268 ---NEED MONEY BACK
To: [protected]@bluestarindia.com
Date: Saturday, 13 June, 2009, 2:41 PM

Hi,
This mail is with reference to complain no:16268.Details of the complain are as follows:

1.On 6th June 2009 AC from Bluestar Dealer:Modern Business System, Sector -10, Dwarka Near Manish Plaza, was ordered .

2.The Service Engineer fixed the Ac at home directly on the power supply, without using MCB, his blunder could have had made our house burnt on the same day if immediate action was not taken from my side.

3.It burnt our Stablizer which was associated with inverter (costing Rs 2000) and special wiring was done from local tech to get this fixed (Which again costed us Rs 2000).

4.Apart from that AC was not fixed properly we are still facing Display problem.

5.The temperature never goes down below 29 dgree celcius, no matter how long we use AC.Overall there is no cooling.

6.I called up customer service department and complianed to get this replaced he promised for replacement and send an engineer, who did not do anything problem still remains same.Now they are denying for replacement.

7.I had a word with dealer several times regarding replacement, did not get convincing response infact he was abusive last time.

I have a simple question for you, if after the purchase of Rs 28000, if you have to spent extra Rs 4000 and you get such a pathetic service, what would be your response.

By the way my response is ready I NEED MONEY BACK AS I DON'T HAVE TRUST ON YOU AND DON'T HAVE TIME TO WASTE WITH YOU.

Last discussion happened with LLYOD.Looking for your immediate response.

Jagat Singh Kathiar
M:[protected]

We are from a export oriented unit in Chennai. We have bought 6 ACs in total from Blue Star 4 window and 2 split.

All wa going well when all of a sudden in one of the Split unit there was malfunction and the display lights were blinking and unit was not switching on. We lodged a complaint with the number provided . The complaint number is 18699. We were told that it will be attended to in 24 hrs.
Next day when no one turned up, we called up again and again same reply.This continued for 4 days and finally we could get the number of their rea service engineer Mr Arun Kumar. He expressed regret as usual took my number and said that his service engineer will call in next 2 hrs. No one called!!!
It is fifth day today, I just spoke to their Corporate incharge for service Mr Anup at Mumbai. Lets see what happens next.

Despite having bought 6 units if there is no service, what can the consumers buying one unit expect from them.

Dont buy Blue Star products, you wont get Service. This company should be stopped from doing business into India.

Bhavneet Ahuja

we had bought a 1.5 ton window ac which hasnt been working since the month we had taken

Hello All,

I am a new customer of Blue Star and facing smae problem decribe by you all. In my case they are atleast replying but i am not satisfied at all. Will anyone of your guide me in this early stage.

Thanks & Regards,

Deep

Blue Star 1.0 TonAC - Splitss — installation- subject of payment

Sir,
It is to inform you that i have booked for an AC on 27 Dec 2009 from your dealer i.e AIR SOLUTIONS 01 Ashirwad Apt., Murbad Road, Kalyan (w) Dist.Thane by a cheque payment no.239453(Bank of Maharashtra, dt.27 Dec.2009) for which we received a receipt., in the mean time some enquiries were made from your website related to your product, for which we received immediate response and from the company we got a call asking us whether the AC can be installed or not, thinking that the dealer is going through the process. we permitted to do the same for which the AC was installed in my address 712 F4 Girnar Phase II Golden Park, Kalyan (w) on 10 January 2010. On 17 January 2010 the person who has installed i.e. National Refrigeration, Ulhasnagar asked us for the payment for which we responded that it has already been given without knowing that the company has directly installed the same. When we enquired it was found that Air Solutions (Mr. Nilesh Ambre) has not communicated with us till date as our cheque got cleared on 05 Jan. 2010. At present National Refrigeration is asking for the payment to which Mr. Nilesh Ambre is taking us for granted and is delaying in giving us a proper response and in refunding the cheque (payment of 23000/-) .Please cooperate with us and solve the matter as early as possible.

Thanking you.
sincerely
Sumali Bose( w/o Mr.Swapan Bal)
[protected], [protected]

bluestar/3 star 2 ton split — leakage/and switching off

useless service from the distributors almost from past three days we are struggling to get them to repair no one was caring about us if any body lifts the phone they say that they are very busy in fix problem with ACs

"Customer Service" <[protected]@bluestarindia.com>, [protected]@bluestarindia.com, [protected]@bluestarindia.com, [protected]@core.nic.in, core.[protected]@gmail.com, [protected]@bluestarindia.com
To,
Customer Care,
Blue Star.


Blue Star dealer service person would fix the gas leakage problem from the compressor
and within just a week on 30.06.10 again the same cooling problem has appeared.

Your Mr. Nazim - Mumbai CCO has forwarded letter to concern department but I don't receive any reply till date.

I now request you to please take back Blue Star Split AC and give me the full amount back with interest or provide the fresh piece for fault free performance at the earliest.

Kindly provide me contact number and email ID of Mr. P. Venkat Rao / Vice President for requesting him regarding the fault and poor performance of Blue Star Split AC.

Expect prompt reply from Blue Star India.

Valued Customer.

To,
Customer care,

I surprised to know that after charging very handsome amount for the product customer is getting this much of poor quality product from BLUE STAR that within a very short period of time (i.e. 3 months) its "Compressor leakage" and "copper pipe damaged and leakage in it".

As a customer can I know the what is the quality standards follow by the BLUE STAR ???? And what quality they assured to the valued customer ????

Frankly speaking I recommend to my group mates also to buy the BLUE STAR split AC and they are also facing the same problem. In future I must think to recommend such a POOR QUALITY product.

BLUE STAR - Being a senior and celebrated products provider is now "Once upon a time".. not now to gain handsome profit and for facing competition they produce and use very cheap and low quality materials to CHEAT the customers it seems that BLUE STAR is now not maintaining QUALITY STANDARDS and CUSTOMER SATISFACTION.

I inform that I am a owner of one bluestar spilit AC model no B13HW18VARU16A00392. My mobile no - [protected] which was parches on 14:04:17 from Akash Electronic ; Dakbanglow; Murshidabad but few days leter the display light of the spilit hasbeen damage and after complain one technician replace the light. In that time the technician had broken one cabinet lock but he did not any inform to me regarding the broken lock in that time. Now I came to know that one lock has been broken by the technician.
Hence I reques you that kindly reparing the cabinet lock and action willbe taken against the technician.

Blue Star Infotech Limited — False claim thru my ICICI bank credit card

HI,

I have received messages fmo ICICI saying " A transaction has been made on my <card no> ......" . i have received 3 messsages and there has been money debited to my ICICI credit thrice for all together Rs 4000. I have never heard or issued any instructions carry out the same.

Ya Very un ethical Company
Very bad Microsoft practise and Dump ppl heading like Aravindar Singh
They Sack ppl within no time as they dont have project.
HIGHLY RECOMMENDED FUNCTIONALS AND TECHNICALS NOT TO JOIN THIS COMPANY