Blue Star India Complaints & Reviews

Dear Sir/ Madam,

I have purchased a blue star AC (BO-FA318PLU) through Amazon, and it got installed on 5th Aug 2022. When started using the AC, I found the water leakage and I raised a complaint (No: B[protected]) on 19th Aug 2022. When the service engineer checked the unit, it is found that the part was damaged. The service engineer suggested to replace the damaged part, but I wanted to replace the entire indoor unit as...

We have purchased, the Blue Star inverter ac of model: 5CNHW18DAFU on 1st March 2019 at sree lakshmi agencies (outdoor unit - Rs 24234.38/-, indoor unit - Rs 12484.38/-) Invoice no: 1596. Recently our AC is not cooling at all so raised a service request with Blue Star of ticket no: B[protected] on 29th June 2022, the service team has verified the unit and mentioned that Indoor unit cooling coil has been damaged/ leaking due to that AC is not cooling. They are saying that the coil was damaged due to climatic conditions, the coil present in indoor unit is completely covered there is a similar copper coil in outdoor unit, which is working fine. We are not seeing any scope of damage due to climatic conditions these seems to be built/quality issues. They are saying that the coil cannot be repaired, it need to be replaced it will cost around Rs 9000/- and to Refill the gas they are charging around Rs 3000/- the total charges will be around Rs 15000/- and these items are not covered in warranty, I have purchased the indoor unit at almost same price when these parts are most important they need to covered in warranty or at least repairable with minimal charges. As these are not repairable then there is no point in providing warranty for ten years. We requested the Blue Star team, to replace the entire Indoor unit instead of replacing just cooling coil but the unit is not available. Bluestar service team has charged Rs 500/- without providing any bill/service copy.

We are here for our experience about the bluestar air conditioner purchased from DigitalGoal as we are facing an issue in our airconditioner from date 04/08/22 and we had complained about it to the service center Blue Star - Cool My World on 04/08/2022 with complaint number S[protected] and a service provider arrived at my home on[protected] and taken out some part of my airconditioner that is being damaged called (PCB) AND FROM THEN I WAS trying to contact him he was not picking up my phone calls. the man named Ashish Tayal PHN NO.[protected] is the service provider for my ac and still not able to solve my issue related to my airconditioner and then further i have complaint 2-3 times and still not getting any response from their side and today that is 22/08/2022 and the weather in our region is very sunny that is 31 degree celcius not able to live without it the worse service of airconditioner i have ever seen and still pending Blue Star - Cool My World- Cool My World please help me to solve my problem as early as possible if my problem is not solved early this all the things will shake your social media.

Dear team.
I want tell you abut Blue star fridge because it's not doing colling and we are very critical facing issue due not colling. And it's fridge under warranty. Bcz I have purchased on 28/08/2020 and invoice no *1263*.
Kindly provide visit your technical engineer.
Thanks & Regards
Shanu
Mob [protected]

I really exhausted badly to complain the custome care about my defective ac .my only question this does blue star make ac lasts only three years.

we spend so much money to buy your product afer seeing your brand value...but it last only three years after that it is like scrape...
what a pity...

Date of incident- 4th and 14th August 2022
Description- Leakage detected after 2 months o[censored]sage and AC stopped working. Issue occurred twice and no concrete resolution have been given by Blue Star.

Request you to process a replacement for the defective product

Online products which is shipped by the dealers have all the broken parts. I purchased the ac first the staff said drain pipe is leaking then the tray. All of the items which are broken are not covered in warranty and hence they ship broken products to us.

Dear team as I have lodge how many complaint about my ac in your customer care number how ever your representative lodge a complaint and share ticket number and close the same but my problem is not resolved yet and how ever once compressor is chage with charge 3900/-rs but my problem is not resolved and also compressor is not working kindly help for resolution for the same another I escalate the matter to your MD.
Name chandan vishwakarma
Mob- [protected]
Address - ojhvali gorakhpur u p 273402
Ticket id-B[protected]

My compaint has not been resolved in 10 days, and there is no response from the company for the same.
The service center every time tell single answer (I will share your concern on top priority, technician will call you)...
Purchased the product in may month, and within 3 months it has noice issue..

If you can't provide the services, please take back the purifier, and refund my amount...

Hello Sir

We are An Architecture firm from Gujarat has designed a most beautiful corporate office for our very precious client with whom we are working from last 15 years

We have not compromised any material and any cost of the same. we wanted to give our client a best and extraordinary luxurious environment

Though In the office we have used air-conditioning of 2 tr. concealed split unit from Bluestar brand, from the very starting time our client is facing the problem that office area is not get cool enough and also water is leaking like a tap water from the indoor part

We complain to our vendor, they have already taken actions all the times whenever we contact them. it's already 5 to 6 time we have called them, they come and repair or service but again from the next day problem is there all the time, it means they are already failed to get the things in line for the particular unit

The vendor has already replaced the concealed ac with the tower unit but The bluestar brand's tower unit we got is also not in the good condition and received a fail tower unit.

Not contacted customer care only because, for the particular unit we get the service from the vendor only (got answered from the bluestar customer care)

From last week we are also connecting to customer care direct line but not getting any serious and co-operating answer

So please look in to the matter and solve it as soon as possible because we and our client are really very stuck even mentally with this matter

Thanks and Regards

My deep freezer has overcool problem and bluestar techinician visited one month before and change the thermostat of deep freezer and collect the service+part amount but deep freezer still has the same problem and they are not reponding now they are not solving my problem and charge the amount please resolve my problem or refund my money.

My compaint has not been resolved in 15 days, and there is no response from the company for the same.
The service center do not pickup the phone.
Purchased the product in April, and within 3 months it has stopped working.

If you can't provide the services, please take back the AC, and refund my amount.

Worst service ever, it's been more than 2 months i had raised a complaint for RO part broken but it is still not resolved and they have automatically cancelled my complaint without intimating me. I will suggest never ever go for blue star product.

Dear Sir,
I have a water purifier Bluestar Aristro Model no AR4WHAM01 and serial no AR4WH1G[protected] with annual maintenance contract no 1384613 and HSN/SAC No 998719 bought on 04/03/2022 for one year. My consumer id is[protected]. On 07/07/2022 I booked a ticket no B[protected] complaining that the purified water is tasteless and taking a huge time to purify water with noise. Then on 08/07/2022 a technician from Bhaduri Sales And...

We have blue star water purifier(Eleanor RO+UV) which was installed 2 years back.Last month it's tap got broken and we have raised a complaint. The service guy had visited and told he will order for a new tap .it's been 1 month, we are not getting any update from the service guy. He is not picking up our calls and nobody receiving calls from customer care. One of the pathetic service experience we had from blue star. I have raised one more complaint SRV62D[protected]C. Request you to address this concern with utmost priority

Dear Sir

With lot of pain I have to say that I got very bad response from your service team against my complaint of repair your deep fridge. My deep is under 3 year compressor warranty.

Since 11th June the deep is not working properly... your service provider akal Air conditioning is not able to repair it properly.

They have come many times.. not able to give atleast -20 degree i need for my ice cream stored in this deep fridge. The ice cream kept in this is soft and not saleable.

They keep on making excuses and fake videos demanding payment which we are ready to pay provided deep is repaired properly. They are not bothered about the problem but want to be paid.

Yesterday they came and we showed them again soft ice cream and again they were not able to solve the problem demanded payment and later to my horror I was informed by the akal staff that they have taken some parts out of this fridge and that it will not work at all till we pay them ... for repairs...repairs that give a temperature of about 0 degree and not -20 that is required.

Today the deep is not working at all...so the akal staff came to restaurant and instead to repairing my deep damaged it further and today the deep is showing room temperature.

I have been calling your customer servicenumber daily and all my call records should be there which you can see ..

Repeated requests for urgent repairs and help lead to delays and zero Cooperation...

The service provider akal air conditioning is not at all cooperative only wants payment and no satisfactory repairs ...

We are willing to pay but please repair out deep properly first

Please help I am frustrated with Brand blue star at the moment...hope this does not lead to further escalation on twitter and social media...

Kind regards

Gurvinder Singh

Donergarden India

Mohali

[protected]

From this year (2022) February month we face an issue in our AC. The issue is After running for 2 hours automatically AC will get stopped and shows H6. We complained it 2 times in the same month (feb). The service provider said it was board issue so we will provide a new board. They said the same 2 times and charged us 2 times for the same board . On second time itself we thought of taking amc because we already spent 7k for the same issue and if the issue exists they will charge for the same. So we took amc . Since we took amc we have not charged anything after that 10k but the same issue is not fixed from the month of march.

This month on 8th of july again they took motor, board and transformer but still date they haven't fixed anything. It's been 13 days now. When we ask for an update the customer service lady from the service provider side is showing an irritated face to us and telling won't u wait till tomorrow for the past 13 days.

In between these months from february month to july we almost called them more than 30 times everytime they are taking our board and motor and getting back with the same items, AC will run for 2 hours and show the same H6 issue again.
Our service provider is sri kavi enterprises.
Will blue Star fix this issue and take necessary action on service provider?

Bought a water coller this in June 2021, the cooler cannot even complete 1 year properly, got it repaired for almost 2 tym, 3nd time my ticket got raised but I never got the service

Now my cooler is not working at all just 1 months

When I contacted blue star they said I’ll be provided service ASAP I don’t know what is this asap how can you make the customer wait when he is literally paying for your product and services.

You can’t commit on providing installation, can’t provide service and when asked for service after warranty you say ASAP. Please define what is asap as per my knowledge it can be an hour and could be an year too

If I would have know that blue star has such pathetic service I would never buy your product I feel stuck now should have bought Daikin instead you guys should definitely learn from them regarding customer service
And please do train you employees on how to handle complaints and provide a solution. Details of my complaint are as follows

Details Required :

1. Customer Name Express Green Plaza
2. Location Express Greens Vaishali
3. Complaint Ticket no - B[protected] LOADGE ON 25-6-22

Blue Star SAC 1.5T 3ST IA318YLU HSN Code 84151010 bought on 06th of June 2022 not cooling, complaint raised on 16th of July 2022. One Unique Cool Enterprises executive visited, assured me of resolving the issue very soon, but it's still unresolved. Every next executive just keeps asking me about the issue but nobody comes with the solution. How long do I wait????

I bought Bluestar AC in october 2021- IC518EBTU, Problem in horizontal came in the month of May2022, service request raised B[protected]
Service engr visited the same day, and said that it will take some time to resolve.
Till date (may 2022) the problem is as it is, and on the follow up, engr is saying part have not come.

Kindly resolve this issue, ASAP, summer have already passed and the warranty is also about to expire