Blue Star India Complaints & Reviews

Purchased water purifier from blue Star website on 11/9/22, delivered on 19/9/22, return requested on 20/9/22 after technician confirmed it is not suitable because of high tds, pick up done by blue Star logistics on 27/9/22 after several mails calls etc, but refund is still pending against order no [protected]
Swati Bera
Area pin 831004

Hi
We are using the 7 window AC of Blue Star(purchased last year), i asked the dealer for AC scheduled free service and they raised a request for the same. I received service request number S[protected], S[protected], S[protected], S[protected], S[protected], S[protected], S[protected] on 17th Sep'22 & received multiple calls from your call center, but no one visited at our office premises yet for the service.

PLEASE DO NOT SEND ANYONE FOR SERVICE, I HAVE ALREADY ASKED SOMEONE FOR SERVICE OF ALL 7 ACs ON MY OWN COST, I DON'T WANT ANY CALL OR SERVICE FROM YOUR SIDE NOW.

Ac machine is not working properly for past two months. We have raised complaints twice and they have addressed it, but still gas leak is there and ac stopped while running.

Again we have raised complaint in customer care. But no response. Earlier they have filled gas fully and charged Rs.4500( even though we have told them that machine is having gas leak)

For their improper serviced, we are suffering a lot.

Blue Star AC taken for services (Gas leakage test) on 01/08/2022. . After that agency said need to be replaced with new indoor unit.
Till now no response from service center.

I am very disappointed by the services of the blue star. I purchased a split AC from the local shop honour near me . It is not more than 5 months that I have purchased this ac and I have called your executive 5-6 times and evertime it comes with a same problem with gas leakage . I am so dissatisfied that I can't bear your ac now . I want to solve this problem as soon as possible. I also apeal to change or take my ac and return my money because it has no worth to me.
Please contact me on [protected] and try to solve this as soon as possible.

Hi Team,
I have been chasing for a while now for a service request (Bluestar Water Purifier - Customer Code:[protected] as per AMC taken on 24 Aug. None of the customer service teams are able to help - neither over phone or email. A standard auto reply is sent without any update. The AMC is not recorded in the system, though money deducted from my account.

Dear Sir,
I am pursuing my complaint since 09.08.2022 which is not resolved yet due to fault of service centre.
Even though I Mail Id everything on the company email ID but all requests fell in the deaf ears and since then I am not getting any positive response.
And further I failed to understand without resolving the issue how can service centre cancel the complaint without informing the customer.
My booking complaint no is B[protected]
I purchased 5 Ac's due to the reputation and the name of the company but now I am regrate for my decision why should any one purchase any product of your company if you are providing this kind of after sale service.

Nevertheless I will initiate appropriate legal action against your company for harrassing the customer like this as I have completed mail and massage trails.

Regards
Vivek Ojha
Advocate
Delhi High Court
+91-[protected]

Dear Sir/ Madam,

I have purchased a blue star AC (BO-FA318PLU) through Amazon, and it got installed on 5th Aug 2022. When started using the AC, I found the water leakage and I raised a complaint (No: B[protected]) on 19th Aug 2022. When the service engineer checked the unit, it is found that the part was damaged. The service engineer suggested to replace the damaged part, but I wanted to replace the entire indoor unit as...

We have purchased, the Blue Star inverter ac of model: 5CNHW18DAFU on 1st March 2019 at sree lakshmi agencies (outdoor unit - Rs 24234.38/-, indoor unit - Rs 12484.38/-) Invoice no: 1596. Recently our AC is not cooling at all so raised a service request with Blue Star of ticket no: B[protected] on 29th June 2022, the service team has verified the unit and mentioned that Indoor unit cooling coil has been damaged/ leaking due to that AC is not cooling. They are saying that the coil was damaged due to climatic conditions, the coil present in indoor unit is completely covered there is a similar copper coil in outdoor unit, which is working fine. We are not seeing any scope of damage due to climatic conditions these seems to be built/quality issues. They are saying that the coil cannot be repaired, it need to be replaced it will cost around Rs 9000/- and to Refill the gas they are charging around Rs 3000/- the total charges will be around Rs 15000/- and these items are not covered in warranty, I have purchased the indoor unit at almost same price when these parts are most important they need to covered in warranty or at least repairable with minimal charges. As these are not repairable then there is no point in providing warranty for ten years. We requested the Blue Star team, to replace the entire Indoor unit instead of replacing just cooling coil but the unit is not available. Bluestar service team has charged Rs 500/- without providing any bill/service copy.

We are here for our experience about the bluestar air conditioner purchased from DigitalGoal as we are facing an issue in our airconditioner from date 04/08/22 and we had complained about it to the service center Blue Star - Cool My World on 04/08/2022 with complaint number S[protected] and a service provider arrived at my home on[protected] and taken out some part of my airconditioner that is being damaged called (PCB) AND FROM THEN I WAS trying to contact him he was not picking up my phone calls. the man named Ashish Tayal PHN NO.[protected] is the service provider for my ac and still not able to solve my issue related to my airconditioner and then further i have complaint 2-3 times and still not getting any response from their side and today that is 22/08/2022 and the weather in our region is very sunny that is 31 degree celcius not able to live without it the worse service of airconditioner i have ever seen and still pending Blue Star - Cool My World- Cool My World please help me to solve my problem as early as possible if my problem is not solved early this all the things will shake your social media.

Dear team.
I want tell you abut Blue star fridge because it's not doing colling and we are very critical facing issue due not colling. And it's fridge under warranty. Bcz I have purchased on 28/08/2020 and invoice no *1263*.
Kindly provide visit your technical engineer.
Thanks & Regards
Shanu
Mob [protected]

I really exhausted badly to complain the custome care about my defective ac .my only question this does blue star make ac lasts only three years.

we spend so much money to buy your product afer seeing your brand value...but it last only three years after that it is like scrape...
what a pity...

Date of incident- 4th and 14th August 2022
Description- Leakage detected after 2 months o[censored]sage and AC stopped working. Issue occurred twice and no concrete resolution have been given by Blue Star.

Request you to process a replacement for the defective product

Online products which is shipped by the dealers have all the broken parts. I purchased the ac first the staff said drain pipe is leaking then the tray. All of the items which are broken are not covered in warranty and hence they ship broken products to us.

Dear team as I have lodge how many complaint about my ac in your customer care number how ever your representative lodge a complaint and share ticket number and close the same but my problem is not resolved yet and how ever once compressor is chage with charge 3900/-rs but my problem is not resolved and also compressor is not working kindly help for resolution for the same another I escalate the matter to your MD.
Name chandan vishwakarma
Mob- [protected]
Address - ojhvali gorakhpur u p 273402
Ticket id-B[protected]

My compaint has not been resolved in 10 days, and there is no response from the company for the same.
The service center every time tell single answer (I will share your concern on top priority, technician will call you)...
Purchased the product in may month, and within 3 months it has noice issue..

If you can't provide the services, please take back the purifier, and refund my amount...

Hello Sir

We are An Architecture firm from Gujarat has designed a most beautiful corporate office for our very precious client with whom we are working from last 15 years

We have not compromised any material and any cost of the same. we wanted to give our client a best and extraordinary luxurious environment

Though In the office we have used air-conditioning of 2 tr. concealed split unit from Bluestar brand, from the very starting time our client is facing the problem that office area is not get cool enough and also water is leaking like a tap water from the indoor part

We complain to our vendor, they have already taken actions all the times whenever we contact them. it's already 5 to 6 time we have called them, they come and repair or service but again from the next day problem is there all the time, it means they are already failed to get the things in line for the particular unit

The vendor has already replaced the concealed ac with the tower unit but The bluestar brand's tower unit we got is also not in the good condition and received a fail tower unit.

Not contacted customer care only because, for the particular unit we get the service from the vendor only (got answered from the bluestar customer care)

From last week we are also connecting to customer care direct line but not getting any serious and co-operating answer

So please look in to the matter and solve it as soon as possible because we and our client are really very stuck even mentally with this matter

Thanks and Regards

My deep freezer has overcool problem and bluestar techinician visited one month before and change the thermostat of deep freezer and collect the service+part amount but deep freezer still has the same problem and they are not reponding now they are not solving my problem and charge the amount please resolve my problem or refund my money.

My compaint has not been resolved in 15 days, and there is no response from the company for the same.
The service center do not pickup the phone.
Purchased the product in April, and within 3 months it has stopped working.

If you can't provide the services, please take back the AC, and refund my amount.

Worst service ever, it's been more than 2 months i had raised a complaint for RO part broken but it is still not resolved and they have automatically cancelled my complaint without intimating me. I will suggest never ever go for blue star product.