Blue Star India Complaints & Reviews

Following are excerpts from Complaint to M/s BLUESTAR AC :


On 30.05.11, I had booked subject AC from distributor M/s VEDOM’S ,Gokulpeth Market, Nagpur-440010. The distributor had promised me to install AC on same day by 2.30 p.m.

Please note the reason we purchased AC was that we had visitors at our home & wanted them to have good rest at night given extreme weather of Nagpur city.

Unfortunately, the system came after repeated follow ups at 6 p.m , promising that technician for installation shall reach by 8 p.m. After our repeated calls the technician didn’t come on 30.05.11. Even dealer stopped attending our calls as if he is least interested in attending to the problem.

Yesterday , on 31.05.11,after repeatedly following up with dealer & their technician , the unit was finally installed by 5 p.m. Immediately , after installation , we found that the air guider is not working & same was shown to their representative who promised that someone shall be attending to that problem.

Today, when I checked up with the dealer regarding status of my problem, they expressed total unawareness. Ultimately , I called up Blue Star Service centre at Nagpur spoke to Mr Amit who registered my problem with customer care & provided the ticket no.

Again same problem repeated, while I desperately calling up BlueStar’s representative Mr Vikram (Mob : [protected]) , he repeatedly promising that technician shall reach by 1 hr/by 2.30 p.m /by 4 p.m /by 6.30 pm. Ultimately he gave me the mob no of Mr Nitin Mob : [protected]. Till writing of this complaint i.e 6.45 pm no one has turned up from BLUESTAR.

I have following issues to address :

1. The Service levels of your Dealer are pathetic & lack professional approach.
2. Your Product Quality is very Poor . Incidentally, this was my first experience of owning BLUESTAR products which has left poor impression on my mind
3. Lackadaisical attitude of your staff at Nagpur Office.

This is my final effort for redressal of above issues, failing which we shall be constrained to return your product & claim refund. We hope that your good self shall look into the matter & resolve the same at the earliest.


Regards,

GAJANAN THAWKAR
(Mob :[protected] OR [protected])
F-1 , KRISHNA VIHAR,NAVNEET SOCIETY, NEAR RACHANA VATIKA, NARENDRA NAGAR

Blue Star Split AC 1.5 ton purchases on 7th May 2011 went off on 15th, the service people came and refilled the gas and then again it blowed off in 3 days again they have done some welding inside the outdoor unit and again inspite of refilling the gas once again it blowed off last night. Its a severe defect that must be at manufacturing itself ..... please do not go for blue star as it is expensive than others and is very poor in service ....

sir i am a customer of BLUE STAR and purchased a Window AC 1.5 ton in july 2008, though it is out of warranty now but its compressor comes with a warranty of 5 years. my Ac's compressor has stopped working and so i approached local service center and they told me to call customer care center @ tool free number.

i booked a complaint on 10th of may and they assured me that problem will be resolved within 4 days, but all in vein, m still sitting in this scorching heat waiting my AC to get repaired. this thing i never expected from a company like blue star. i kept on calling them again and again but nothing happened much.

so after being harassed so much i would officially like to book a complaint with you to kindly help me in this matter and contact BLUE star for such negligence on their part.

my mobile: [protected]

I purchased a 2 ton Split A.C. on 2nd February 2007 in my firm Back Office Support Service having a serial no.SCC[protected] Model no.SCC 2410.

Sir, I choose the “ Blue Star” out of so many company, because Once I purchased a Deep Freezer from you and it was very good. I never needed after sales service. I thought whenever I buy next I will prefer “Blue Star”.

That time, I did not know that the Company of such high repute is having such horrible after sales service support.

I purchased the A.C. in the winters of 2007 but did not operate instant. In summers, when I started, there was no cooling. I called the service people, they examined and said “There is leakage of gas and it would be refilled”. They refilled and the A.C. started working.

I thought the problem is over, but next summer in 2008 the same thing happened again. I requested for change of machine. But I got the answer that “No sir problem is rectified and now everything is alright”. I trusted the service people.

But my very bad luck that in 2009 again the same thing happened to me and the same story. After so many calls the service person turned up and checked the machine. The problem was same ”Gas Leakage”.

In the year 2010 after passing half of summer, I could not operate my machine for single day. The service person came ten days back and said that they are putting pressure in the machine and check after two-three days. But after elapsing 10 days, I am still waiting for them.

What is my fault? Is this that I chose “Blue Star”. The company which only know, how to sell, but sorry to say how to retain their valuable clients. I who was strong believer of “Blue Star’ at one point of time now thinking how to get out of it.



I am attaching bill of purchase and all service report for your ready reference.



I hope, you will appreciate my problem and give some solution at your earliest.

I HAD REGISTERED ON THE 2ND OF MAY WITH THE BLUE STAR INSTALLATION SERVICE FOR MY WINDOW AC ,I PURCHASED ON THE SAME DAY. THE MODEL NO. IS 3WAE181YB AND THE COMPLAINT NO. IS[protected]. I HAVE BEEN CALLING THEM SINCE 2nd AND THESE GUYS HAVE JUST BEEN TRYING TO PASS TIME BY SAYING WE'LL CALL BACK WITH A CONFERENCE CALL WITH THE CONCERNED DEPARTMENT SOON. BUT THE CALL NEVER HAPPENED. AND WHENEVER I HAVE CALLED UP AGAIN THEY HAVE BEEN TELLING ME THE SAME. ITS GOING TO BE 48 HOURS AND STILL MY AC IS LYING IN ITS BOX.
A VERY VERY POOR JOB AND CLUELESS CALL CENTRE GUYS HAVE MADE THE PURCHASE MEANINGLESS.
WELL CAN ANYTHING BE DONE. I FEEL I DID A MISTAKE BY BUYING BLUE STAR.

I recently bought Blue Star 1.5 split AC and before I planned to get I confirmed with the dealer that installation will be done on that day itself. Dealer contacted someone and promised me that installation will be done on same day.

They logged a ticket and it came to some Franchisee in Chennai. I got call from 4 people stating that installation will be done on same day. But at End of the day none turned up.

I again spoke about this issue to customer care second day and I was told installation will be done and technician will visit in 1 hour and none turned back. Again I escalated the issue and I was told by Franchisee that technician will attend in 15 minutes and none turned back. Again I escalated the issue and technician said that the call has been transferred to someone else and he is not responsible. Again after escalation 1 technician called me and said that he is coming to install AC at my home at 9 PM in the night.

Though the customer care is working good the Franchisee is very worst in handling the installation. I promise if BLUE STAR have these kind of Franchisee sure the company will go down.

I am Balraj working as a Assistant Manager in a MNC IT company. I have bought a Blue Star AC on 24-Mar-2011 in Pondicherry. From 28-Mar-2011 the AC is not working and I have raised a complaint on 02-Apr-2011 & 04-Apr-2011. I have also contact the Blue star local service center and they have not responding properly. I am already having 2 AC with other company but I have not yet seen such a worst service in my life. Till now the problem was not rectified can you please look into this and do the needful.

I never imagined Bluestar India will provide such kind of worst service experience.

Purchase Date: 24-Mar-2011
AC Model: Blue Star 2HW181YB 1.5T Sokut-A/C
Complaint No: 247772
email: [protected]@gmail.com

Regards,
Balraj

AC NOT WORKING PROPERLY GIVING ERRATIC NOISE/COMPRESSURE PROBLEM. PURCHASED AC DETAILS ARE GIVEN BELOW;

INVOICE NO-242
VCH[protected]
DT-23/04/08
CAPACITY-1.5T
MAKE-BLUESTAR

Dear All,

I think the Blue star packers and movers has already sold my one item which till date i have not received from them. For the full detail see the mail attached below.

I have booked my house hold items (10 Items) on 1st Nov 2010 by Blue Star Packers and Movers from Bangalore to Singur (West bengal). The worst courier i ever seen. The detail as follows :

1. Booked 10 (ten) items on 1st November 2010 from Bangalore to Singur (West bengal)

2. Consignment Number LR-23, paid Rs. 10800/- (Rupees Ten Thousand Eight Hundred Only) and they made the insurance of Rs. 20000/- (Rupees Twenty Thousand Only) on 1st Nov with bill No. 071.

3. Blue Star Packers and Movers Bangalore Address No. B-132, 1st Floor, Opp. SRS Cargo, DDUTTL, Yeshwanthpur Industrial Suburb, Bangalore - 560 022.

4. Mr. Sanjay Singh ([protected]) Marketing Executive (As per visiting card) personally came to my residence in Bangalore to pack and receive the 10 (ten) house hold Items.

After lots of STD and local phone calls and even I received the threatening call from d Mr. Vijay ([protected]) On 22nd Nov received 09 (nine) items out of 10 (ten) house hold item at evening 05pm. The Driver Mr. Dipak Tiwari ([protected]) and Helper Mr. Pancha Das ([protected]) and they signed the paper that they brought only 09 (nine) items.

I keep calling Mr. Vijay ([protected]) of Bangalore Branch and he keep assuring me that withing few days it will be there. Today is 18th Dec 2010 nearly one month 18 days over and still the Blue Star Packers and Movers (The worst ever worst logistic service) never bother to deliver the clients consignment properly.
Dear All,

The worst Worst ever courier service by Blue Star Packers and Movers.

I have booked my house hold items (10 Items) on 1st Nov 2010 by Blue Star Packers and Movers from Bangalore to Singur (West bengal). The worst courier i ever seen. The detail as follows :

1. Booked 10 (ten) items on 1st November 2010 from Bangalore to Singur (West bengal)

2. Consignment Number LR-23, paid Rs. 10800/- (Rupees Ten Thousand Eight Hundred Only) and they made the insurance of Rs. 20000/- (Rupees Twenty Thousand Only) on 1st Nov with bill No. 071.

3. Blue Star Packers and Movers Bangalore Address No. B-132, 1st Floor, Opp. SRS Cargo, DDUTTL, Yeshwanthpur Industrial Suburb, Bangalore - 560 022.

4. Mr. Sanjay Singh ([protected]) Marketing Executive (As per visiting card) personally came to my residence in Bangalore to pack and receive the 10 (ten) house hold Items.

5. Confirmed me that within ten (10) days door to door delivery will happen, but i keep calling them from 15th day of November about my luggages.

6.16th Nov 2010 Mr. Sanjay Singh ([protected]) given me the driver number [protected] with truck no. WB-41C 6876.

7. When contacted the driver he told that he was in bangalore and sent the items in some other truck which driver number he dosent know.

8. Contacted their Head office (Plot No. 672, Near Dwarka Sector-23, Bijwasan, New Delhi - 45) and spoke to Mr. Mukesh ([protected]) he told me to contact the bangalore office as they dont have any thing to do.

9. On 20th Nov when one Mr. Vijay ([protected]) in bangalore he challenged and threatened me that whenever they feel they will deliver and whatever I can do they least bother. That way the employee of Blue Star Packers and Movers treat their clients.

10. 21st Nov received a Kolkata Wear house Number of Mr. Rajnesh ([protected])

11. On 22nd Nov received 09 (nine) items out of 10 (ten) house hold item at evening 05pm. The Driver Mr. Dipak Tiwari ([protected]) and Helper Mr. Pancha Das ([protected]) and they signed the paper that they brought only 09 (nine) items.

12. Again spoke to Mr. Rajnesh ([protected]) in Kolkata wearhouse and he told that they received only 09 (nine) items and told me to check in Bangalore office.

13. Spoke to Mr. Vijay ([protected]) on 22nd Nov about the same and he assured that within few days after checking he will let me know.

14. 1st Dec 2010 again called Mr. Vijay ([protected]) and he confirmed that the 10th item is in kolkata and he will arrange to deliver it within 6th Dec 2010.

15. 6th Dec 2010 called up to Mr. Vijay ([protected]) at night 9pm then he told that they cant deliver it two times and we (the client itself) have to go and search and receive the item, over that again he challenged and threatened me that I have to forget my item.

16. 6th Dec 2010 called up Mr. Mukesh ([protected]) and told him about the same but he told to contact Bangalore office or claim for insurance.

So in Blue Star Packers and Movers no body bother about the consignment of a client. Its 37 days over I still waiting for my whole house hold Item. Who know either they lost it or sold it.

regards,
Sudeep Kumar Mazumder

Sir,,

I am Himanshu Malhotra residing at 10605,street no-4, Partap nagar.
This is hereby to inform you that there is uncommercialized hosiery factory at ground floor of my house because of that we are facing many big problems 24 hours a day like noise pollution and other disturbances .

We complained at our near police station also but no actions had been taken yet.

This is my humble request to u that please take action regarding the same as soon as possible.

(FACTORY ADD -- 10604.Partap Nagar,Delhi-110007 Prop Name -- Satish Kakkar)

Thanking You,

Sincerely,

Himanshu Malhotra
[protected]
10605,street no -4
Partap nagar

Sir,
In Kathua i have purchased one blue star split ac from SK SALES CORPORATION who have purchased it from THREE STAR ELECTRONICS JAMMU for sale purpose in the name of my father MR.ML BRAROO in the month of april-2010.The product is under warranty and now for past five -six days its blower fan is giving abnormal noise whose complaint was regedtred with three star electronics three days back but still no responce was provided by threr side.I have purchased this ac as my daughter who is 10 months old is haaving irretation with heat she cannot tolerate heat.Kindly help me out .I am providing the number of BLUE STAR NOTH OFFICE WHICH IS:[protected]
THREE STAR ELECTRONICE JAMMU:-[protected]


WITH REGARDS
ANIL
[protected]

7.5 TON DUCTABLE AC WORKING BUT ICE FOMING IN INDOOR UNIT.COMPRESSOR ALSO GOING CUT OFF IN LP SWITCH.

With faith I have purchased a Blue Star 1.5T Window Airconditioner. After Purchasing of this Air Conditiner, few days it works good (Not Very Good). And after few days the problem arise, there is no cooling. I have lodge a Compplain in Blue Star on dated 20.05.2010 and they issued me a Ticket No. 116469. A long wait and communicating with various persons, but from there is no response from Blue Star. I again communicate with them and after a long wait they send a engineer to my end to check what is the problem. on 17.06.2010 a engineer came to my end and check the AC and said the problem is in Compressor and they will replace the same on tomorrow. on 18.06.2010 another engineer came to my end and says the compressor is ok the problem is Gas Leakage. They recharge the Gas and back without showing me the AC is working or not. Still the Problem is not resoved. I call them again 4-5 time in a day. I ask them so many time to give me the phone numbers or mail address of their senior officers but they refuse. And today (25.06.2010) when I call them they said your call has been cleared. I dont know what to do.

We have purchased Blue star Split AC as its the best in india inspite of its high cost from M/s Global Aircon on 04. 05. 09 from hyderabad. Following are the details: Model no:3HW181YB Delivery challan no:028, Comp. no:72121 Address of the dealer: Global Aircon, #6-1-169,padmarao nagar, secunderabad.

we logged a compliant with the dealer and we got a technician, he checked everything and said the problem is gas leakage and improper connection of input and output at the time of installation.

But when it comes to service its the worst than the worst, can i ask for a replacement of the unit or money back as i lost trust on the brand.

I purchased a 2 Tonne cassette ac made by Blue Star believing it to be the best in the market. It was installed by an unauthorized individual posing as a bonafide dealer, and when i complained to the Blue Star people, they glossed over this illegal act, and handed over the care of my installation to a regular dealer. from this it was clear that the person had the tacit BLESSINGS of Blue Star.
The ac was not provided with a guarantee card , but I was assured by the dealer that HE WOULD 'TAKE CARE' of my installation. From day one the ac was performing poorly, and complaints only resulted in 'servicing' AT MY COST, and assurances that it was O.K when in fact IT WAS HARDLY COOLING THE ROOM AT ALL.
The machine would break down at periodic intervals, for which no explanation was given BY THE EXPERTS other than BURST WIRE (WHY???) which was then replaced. For the last 2.5 months , they have been sending more EXPERTS, one of whom replaced the fan motor, only to reverse the connections and BLOW UP A NEW ONE. from this it is clearly evident that the EXPERTS ARE IN TOTAL CONTROL!!
The machine has been producing its old weak performance, and no action taken, in spite of a senior technician advising that the gas pressure be checked with a gauge, and the pipeline checked for blockage during brazing.
This is shocking neglect, particularly as I am a senior pediatrician, and the clinic filled with sick children who have contend both with their illnesses and CRAPPY AIR CONDITIONING.
The has inevitably resulted in VERY BAD PRESS FOR BLUE STAR as my office is visited by so many potential customers, who by now must have the most abysmal opinion of the company.
WILL SOMEONE FROM BLUE STAR WAKE UP AND REPLACE MY MACHINE??
Dr Michael Aranha, Senior Consultant Pediatrician

Dear Sir/Madam,
We have purchased Blue star Split AC wide Invoice no:RTL/RAD/336/09-10 from M/s Avdhoot corporation on 17.02.10 from Vadodara.Following are the details:
Model no:3HW181YB
Delivery challan no:587, dated 18.02.10
Unit Sr. No: 09027198
Comp. no:11850617
Fan Motor no:[protected]

Address of the dealer:
Avdhoot Corporation,
GF:72-73,Trident complex, Race cource,
Baroda-5
Contact person:Mr. Amrish, Mob no: [protected]/485

Immediately after installation we have been complaining about the poor cooling ,but all our efforts have failed in convincing the dealer.
The service technician reports, checks something and gives some reason for poor performance which is not related to machine and do not satisfy us.The room temp is not going below 26'C even after running the unit for about 4 hrs.Also compressor is not getting unloaded as it never reaches the set point of 22'C.Last service visit ( Service report no:129860, Dated 15.05.10)we have clearly mentioned our dissatisfaction,still no feedback,no communication.
The purpose of purchasing the AC in Feb'10 was to get some relief for the aged parents during the coming hot summer ,completely defeated and instead they are put under additional burden of following it up/chasing o[censored]nskilled service technician team.
As a last attempt we have approached customer service Toll Free service on 23.05.10 and were assured of 100% satisfaction in minimum possible time and as a ritual one Ticket no: 117821 was given.
Sorry to complain that even after 9 days and explaining the typical agony of aged parents during this hot summer so far no positive feedback/attempt to resolve issue was done.
Today again service desk representative was contacted with reference to Ticket no,but he has shown his helplessness by just reforwarding the ticket and could not apprise about the exact status of the complaint i.e it is at which stage?, who is working on it?How fast it will be resolved?

Brand new Blue Star water dispenser [still under guarantee] and never used; was sent back to the Blue Star representative for check up and they said that it has faulty compressor and a new unit would be sent in replacement or new compressor would be fitted to the sent dispenser. I was given one week during which period the unit would be returned. But upto now it is they keep telling me that they are waiting for new compressor from head office. the dispenser was collected two weeks ago. It has become impossible to dispense water from 20 litre water bottle as we are senior citizens and do not have strength to tilt the bottle to pour water into smaller bottles for normal use.

Please help.

J.C.Daswani
Mobile :[protected]

Dear Sir / Madam

We have purchased a Blue Star Chest Type Fridger (Model No. - CHF425) from M/s United Agencies, B.O. 6, Netaji Subhash Marg, Daryaganj, Delhi - 110002, your authourised dealer, vide their Bill No. 303 Dated 27.04.2010.

Immediately, after installing this fridger at our Shop, we found that cooling is not properly and. we complained this matter to the Dealer as well as Customer care Centre[protected] / 77) of Blue Star. First Complaint No. is 105094. One of the engineer visited our place and told us that the Pipe of this Fridger has been damaged and he changed this pipe with the new one as well as he filled the Gas in the Compressor of the fridge. But after two days, the problem still exist. Now they told us to change Switches, wiring problem of that particular Shop, To install voltage stabilizer, we did all these changes by this time. We spent a lot of money on this as well as whole Items at the shops has been got damaged, which can not be stored without Fridge (Ice Creams, Milk, Chocolates). The loss really very big than the FRIDGER VALUE, by this time and we registered another complaint at your Customer care No. vide their Ticket No. 115655 Dated 19.05.2010 and in contrast, No one visited us at our shop untill 24.05.2010 and the customer care people responded us somebody is reaching within 10 mintues, within half an hour etc. etc. Now one more engineer visited our place on 24.05.2010 at odd hours (11.30 pm) and adviced us to replace the COMPRESSOR, since the installed one is got damaged at the time of supplying/delivering the FRIDGE at our place. He is ready with an old Compressor to replace the damaged one, which we refused to accept. Since all the sensitive items like ICE CREAM, MILK, Etc. etc. got damaged due to FRIDGER's complaint, especially after installing the said Fridge. Also we are sorry to tell that after various repeated Reminders, nearly after 10 days, your personnel visited our place to attend the complaint.

Please put up this case to find out a positive solution at your end in our favour.

Hello,

We have a AC unit installed 3 months back but it is not working. We have told this fact to concerned persons but they did not respond to us. The AC is not working since then. We told about this fact to the higher authorities but they did not responded us too.


We said to take the unit back but they refused to do so and also no one came here to rectify the issue.

Kindly guide us.

Regards,

Rohit Soni
Soft Polynomials (I) Pvt. Ltd.
3rd floor "Sanganak Bhavan"
Gokul Peth
Nagpur. MS.
Phone[protected]/09

I have purchased a Blue Star 1.5 Ton 3 Star Rated Airconditioner from Pooja Electronics and Appliances-Vinraj Plaza, Opp. Govt Press, Kothi Road, Vadodara. Whe the Out Door Unit packing was opened while installation, the warranty card for the unit was not included in the packing, the same was brought to the notice of the dealer and he assured that he would write to the company and arrange to send it to me. I purchased the Airconditioner on 19th April 2010 and it is almost a month now but still i am getting the same response from the dealer that it is pending from the company. I request the concerned to look into the matter at the earliest.
We expect better services from a renouned company like BLUE STAR.